Customer Reviews for U-Haul Moving & Storage of Oakwood

1 617 évaluations

4211 McEver Rd   Oakwood, GA 30566
(On the corner of Mundy Mill Rd and McEver Rd)

(770) 535-8447

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(770) 535-8447

4211 McEver Rd
Oakwood, GA 30566
(On the corner of Mundy Mill Rd and McEver Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Thank you to the Sales person I believe his name was Randy thank you again and you're very helpful

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN E. 
Évaluation :
5

This location is the best for me every time.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darren M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester R. 
Évaluation :
1

The manager is a complete and utter asshole. He threatened us multiple times. He has piss poor customer service skills. There was a leak in the uhaul that ruined a bunch of my belongings. And he charged us the 500 $deposit when it was returned a day early. Worst experience, ever. I will never rent from uhaul again.

Dustin W. 
Évaluation :
3

The first truck i rent had a flat tire and the second one had a missing driver window crank handle missing and a bad smell inside the cabin

juan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance R. 
Évaluation :
5

Radio won't work

JOHNSON E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebekah D. 
Évaluation :
5

Your personnel and customer service was excellent and your facility was clean. There are at least four locations which is closer to my home and I passed them every time I need the rent just to get to this location because of the personnel there.

Arthur G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY A. 
Évaluation :
4

Online process to be better at check in!

Mauricia L. 
Évaluation :
5

Your facility was excellent. Your staff members were all nice and professional. I will rent from your facility again. Thank you,

JOSEPH J. 
Évaluation :
3

It was very hard to find the entrance for drop off. We tried to drop off at three different U-haul locations and when we finally found this one, we couldn't find the entrance.

imogen G. 
Évaluation :
5

Great Customer service

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Godwin D. 
Évaluation :
5

This was the best U Haul store I have ever been in

DAN B. 
Évaluation :
5

Keep up the good work. Very proud of the service there.

ANTHONY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH D. 
Évaluation :
5

Good customer service at counter.

Mary A. 
Évaluation :
1

Rented a trailer in Dawsonville. It didn't exist. Had to go 45 minutes out of my way to Oakwood for a similar trailer. This other trailer was not the one I rented and I had to lift my 422 pound lawn mower onto the trailer. I gave myself a hernia because U-Haul can't keep track of their equipment. Also cost me at least an additional 15 dollars in gas driving to Oakwood. Will not use them again.

Jonathon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

I was impressed with the selection and the representative was very knowledgeable.

Mark H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karla L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny W. 
Évaluation :
5

Fast and friendly service

Tom H. 
Évaluation :
5

Did a full cross country trip. The truck was amazing and the car trailer was easy. Thanks Uhaul for taking care of us!

Scott C. 
Évaluation :
5

Nothing at all. This is a great rental location. I will definitely return to this location for future trailer rentals.

LARRY P. 
Évaluation :
1

Actually quality control the vehicles and don't give out vehicles with almost dead batteries.

BRYCE T. 
Évaluation :
4

More employees. Only one employee to handle several customers.

Chuck J. 
Évaluation :
4

I was charge for gas and I put the gas back where it was when I got in the truck. I was charge double I was told my order would be transferred for two days 79 dollars. I paid two hundred and something dollars so I will not be using this company ever again if I can help it.

Jason P. 
Évaluation :
5

This location was a mess in the past and I vowed not to go back . I was happy to see new management and had a nice experience.

Tennyson J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacky B. 
Évaluation :
1

Employees blocking drive way to access units. Employees knowingly letting alarm go off while you move items in. Alarm tripping ever time I opened unit.

Rodney R.  |  Expérience générale 
Évaluation :
5

Not making customers back the trailers into a specific location when space is limited. Most people are unable to maneuver a trailer when backing up

Larry L. 
Évaluation :
2

Staff was rude and unhelpful. Truck was defective.

CHARLES H. 
Évaluation :
5

Nothing really.

William S. 
Évaluation :
4

Would be move if you could do a partial rental. We only needed the Rick for an how but were charged for a full day

Miriam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian G. 
Évaluation :
3

The first truck we had a reservation for was a piece of junk and wore slap out. The alignment was a complete joke at best and the ac did not work at all. Went back to salesman and he acted like he could care less. I told him I wasn't driving 300 miles without ac in the summer and I I had to bring it to his attention about trading down to a small unit but at least ac worked and would drive semi straight. Had to top off the oil with two quarts when I stopped to top off the tank the night before. Who ever does the maintenance needs to be be drug out in the street beat , rated and feathered. That was a sad excuse of maintenance, my 15 year old son could do a better job than that. On returning the unit back I filled the tank all the way up while only needing to put in 3/4 tank. I told the same salesman (very rude employee) what had happened and told him about the oil and the gas and he said he would make note on the amount and I may get reimbursed. Just not happy with this experience. My last rental was a dream compared to this night mare.

LARRY P. 
Évaluation :
3

The van was dirty on the inside. Windows were so dirty, there were drips of food dried on the door and someone had clearly been smoking in it. The people that work there are extremely rude when I went to pick the van up. Rude as hell!!!! When I dropped it off, there was no one inside. After waiting for 10-15 min, I finally found someone in the shop area.

AMANDA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARI B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
5

Help me and it done a good job

Joey Y. 
Évaluation :
5

Lower the down payment. Sometimes it is hard to come up with 100 $when you are moving.

Keith M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Heather J.  |  Expérience générale 
Évaluation :
5

great service, simple and quick... told us cash would be OK, but when got there had to give a card. This was a little aggravating.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chantell S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICHOLAS R. 
Évaluation :
1

Assisoate who leased me a pickup truck charged me for my one day then the following day I got charged for 3 additional days saying I planned another trip which I didn't and it was an extra 320 $. So for 24 hrs this location charged me 430 $for a pickup truck .

Krystal A. 
Évaluation :
3

Location needs more help. Customers wait a long time to get serviced and rentals completed.

Thomas T. 
Évaluation :
5

This was a DIY location.

Matthew G. 
Évaluation :
1

The cab was not cleaned at all from the cigarette smoke or the ashes on the dash in front of the steering wheel. The smell was so strong that I had to spend two hours deep cleaning the cab so that it was tolerable and safer to drive. I have asthma and smoke makes me sleepy! It also causes cancer. So, I suggest that your employees actually do the clean-up that they say they do. I will choose another company the next time. The manager also contradicted himself in his statements and would not even offer a discount. There was no other truck to offer.

Sherri D. 
Évaluation :
3

It was decent enough, they just weren't friendly & the vents did not work in the uhaul & afterward my card was charged 25,43 $, no reason, I left the same amount of gas in the vehicle

Matthew C. 
Évaluation :
4

Hire more staff.

Randy J. 
Évaluation :
5

Good sevice even though short handed. Very much up to my high expectations. Stephen Murray Professor -retired

Stephen M. 
Évaluation :
4

One truck I rented has a bad break functionally

GINO D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna A.  |  Expérience générale 
Évaluation :
3

I have the same problem every time I rent a trailer, the connection for the rear lights is always shotty. The prongs are always chewed up and need to be wiggled and checked on every time I go or leave places. Also the tread on the tire stripped off while going down the highway and we were so lucky we didn't shatter access the highway or get injured or injure someone else.

Will D. 
Évaluation :
5

Nothing...everything was perfect

GEORGE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN M. 
Évaluation :
5

This was not my original location. I reserved a truck for mobile pickup and then when I arrived I was not able to get the truck. I had helpers on site and this caused a problem. I had to call and locate a truck at a different Location.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN O. 
Évaluation :
5

Nothing - they were GREAT

Carlos G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas M.  |  Expérience générale 
Évaluation :
2

The access panels didn't work to unlock the doors or disarm the units. The doors were just propped open & my card didn't work to disarm my unit: when I called the front desk they just said "yeah it does that. Just leave the door to your unit open & the alarm will stop"... What?! How in the world are propped open doors & a 10 second alarm supposed to make me confident in the security of the facility?

Joshua D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne S. 
Évaluation :
1

There was a long line and they were understaffed. Waited to drop off a trailer over 45 minutes. Just wasn't a good experience

RICHARD T. 
Évaluation :
4

There was a lot of miscommunication with all the facilities. Even though the employees were kind. there were TO MANY people I had to talk to and be transferred, to have answers. Maybe try having a system in which you can have active notes under every client contract . Just so all U-Hual employees can read what is occurring to Clients order.

Priscilla O. 
Évaluation :
3

Not well maintained: the right side lights did not work. The location did not have an alternative or a solution.

Glen L. 
Évaluation :
3

The ac only shot out hot air.

Ana T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO A. 
Évaluation :
2

had to wait around when I showed up to get the rental then when I returned it I was told to park it over there and I'll get to it as soon as I can, I had just spent 22,05 $ refueling the van and it was showing over full then the final receipt came and it said the fuel gauge was at 7/8 and I was charged an extra 12 $plus dollars for 3 gallons of gas, if a 9 foot cargo van uses over 3 gallons of gas in about 2 miles from the gas station to the return lane then Uhaul needs to tune up their motors

Frank S. 
Évaluation :
5

The agent was knowledgeable, to the point and courteous, both during check out and return. A very good rental experience.

Srinivasa D. 
Évaluation :
3

No a/c but paying for it!!!!!!!

Scott H.  |  Premières impressions 
Évaluation :
3

Be more customer service oriented. Reservation was placed at the U-Haul on Mundy Mill Rd/McEver Road over a month before scheduled pickup and called the evening before scheduled pickup and no 15ft truck was available and the U-Haul location on McEver was called and they were expecting to have a 20 ft truck come in by 5pm to fill my reservation at no extra charge. Luckily the truck arrived on time and we picked it up.

Rebecca S. 
Évaluation :
3

It was very pricey, to rent a pick up truck for 48 miles!!!!

Sherry M. 
Évaluation :
5

Location was very well maintained and clean. Josh did a great job checking us in to rent the vehicle, everything went smoothly as possible. Great customer service all around!

Jose G. 
Évaluation :
5

Absolutely nothing from the time I walked in to rent the trailer to the time I returned it the employees there were professional and store was amazingly clean. Couldn't have asked for a better experience

DAVE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnold M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
1

The air did not work ,blinkers did not work, when you put the lights on the blinkers stayed on. Customer service was horrible when return the uhaul the sign said stay here a representative will be with you he never came out to assist and when walked in store he was almost asleep and told Gina bout the problems of the truck and acted like he did not care.

JESSICA P. 
Évaluation :
5

Very professional and courteous staff. I would definitely utilize that location again

SYDNEY S. 
Évaluation :
3

When our lock "went missing" U Haul called and asked if they could put one of their locks on our unit and we agreed. But when the time came for us to clean out our unit no one could find the key to the lock they had put on! They had to call someone to come cut the lock off then tried to charge us 50 $to have the lock cut off!

Joy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ardith a.  |  Expérience générale 
Évaluation :
5

Price and area better and more convenient for me. Easier access and cooler temps than at prior storage facility.

Traci L.  |  Premières impressions 
Évaluation :
5

I have zero complaints or issues with this place. They had the best units for the best price and everyone is always super helpful. I just didn't have a need for a building anymore but I highly recommend!

Bekkah H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hope V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD P.  |  Premières impressions 
Évaluation :
3

The facility needed to be better maintained and the staff was not very attentive. There was a constant increase in price but no increase in the services provided. It was time to leave.

Trina F.  |  Expérience générale 
Évaluation :
5

Well-maintained with helpful and responsive staff. Excellent hours. We actually came to this U-Haul location due to the hours. Clean units, hallways, exterior, with carts to borrow

Daniel R.  |  Expérience générale 
Évaluation :
5

Best UHAUL location in Georgia! Don't store you're items anywhere else, you'll be very pleased with the service! Mrs. Krys will make sure of it!

AJ S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H.  |  Premières impressions 
Évaluation :
2

I reserved unit 2009, but when I went to the unit to move stuff in it had been taken. I called the girl working on the internal and she came up to the building to see right away. She wasn't sure if the prior person had moved everything out and there was a lock still on it. So she instantly put me in one that was empty across from 2009. She got a broom and dust pan and cleaned it out for me and I got to move in right then. She had excellent customer service and a positive attitude.

Sharon T.  |  Premières impressions 
Évaluation :
5

Awesome service and the staff were great!

Kimberly S.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

JOAN T.  |  Premières impressions 
Évaluation :
5

Moving has been an overwhelming experience but u-haul has made the transition from one state to another much easier .

Priscilla D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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