Évaluations des clients U-Haul Moving & Storage of Oceanside

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Oceanside

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Austin G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory H. le

Évaluation :

easy to reserve a unit as well as return.

Phillip C. le

Évaluation :

Broken chains that cost me well over 12 hours accumulated time . Almost got a ticker from the Los Angeles CHP. Manager was supposed to call me but never did!

Scott D. le

Évaluation :

They charged me for dolly and blanket, when I cought the extra charge it took over a 1/2 hour to correct charge. Very frustrating after along day of moving!

Michael B. le

Évaluation :

Le client n'a pas laissé de commentaire.

jorge s. le

Évaluation :

Great customer service !

Jonathan W. le

Évaluation :

i ordered a truck and tow dolly from closest location. i called to verify and they told me the gear would be ready at 7am. i arrived there and saw two dollys on the lot. when i went to the check in, they told me i had to go to another store across town. i said they had two dollys and she said no they didnt. we walked out and found them, so she still said i had to go to the other store, so i said send the other custimer there since i was promised mine at 7am. she realized one dolly was extra, turns out it was stolen from another store and returned here, so i said i would be glad to take the hot dolly. so away i went. the failure was verbal promise of picking up equipment at that locatuon, the email that said that i could, then being told go somewhere else.

Fatima B. le

Évaluation :

Customer service was awesome. Nice truck and fair price

Christopher S. le

Évaluation :

Le client n'a pas laissé de commentaire.

paulette p. le

Évaluation :

Possibly. It wasn't good at first when I was there in the store. They were short staffed and the guy helping me wasn't able to get certain information and no matter what i was sharing with him, all the info that was mis typed or incorrect, he wasn't seeing so the conversation was my word against his and as a customer it made me look wrong. My reservation had been changed and incorrect. My last name was spelled incorrectly as well. I was told two different types of charges that they could do to try to help me with paying less and when I went in to the store it was a lot more. When I returned the vehicle they were more accommodating which made the experience better. It still cost me more that I was promised which I wasn't happy about

TOM H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sheila P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andrew D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory G. le

Évaluation :

Le client n'a pas laissé de commentaire.

gilbert s. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mitchell F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frederick E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clarence C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jen C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan V. le

Évaluation :

This location is great. It's very reliable being I needed a truck and they had plenty. Also, their staff is great. I ended up going there because I was having trouble using the online service at 2 other locations, so I cancelled them (Res # 24826072). I had to drive a little further, but it was worth it.

James P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nick D. le

Évaluation :

Quick drop-off.

Tony R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Noel H. le

Évaluation :

They made a mess with the reservation on the call center and Alisia at the location didn’t even try to fix it even though the ones that did the mistake was call center and her for saying they didn’t have tow dollies when they did

Ashley N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelly G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Karina R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Judy C. le

Évaluation :

You are in a class by yourself in excellent client service at the pick-up sites. Outstanding! The challenge is the phone service. Please trim wait time and provide a number for the pick-up site if one is running late

Daniel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia W. le

Évaluation :

After taking care of the paperwork the wait for the truck was a little too long. The employees were great.

Stephanie B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carlos G. le

Évaluation :

I think we should be allowed more miles, for military moves we have to weigh in the uhaul empty and full, so it costs us more to accomplish our move.

Marjorie P. le

Évaluation :

Le client n'a pas laissé de commentaire.

lynn o. le

Évaluation :

Le client n'a pas laissé de commentaire.

Scott K. le

Évaluation :

Under the seats was dirty not swept out

mary e. le

Évaluation :

Great customer service

irene v. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shayna F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Zhe H. le

Évaluation :

Overall smooth truck rental experience. All the staff are professional and knowledgable. Thanks.

Kenneth M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ivan R. le

Évaluation :

I rent a van once a week for my business. I have had Eric to take care of my and he is a plus. Very respectful and concise. Keep it up!!!! Also fleet are very neat.

Nathaniel V. le

Évaluation :

Friendly surfy yard guy, acted like he enjoyed his job. Thumb and pinky up to you.

Joseph C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Glenn S. le

Évaluation :

Unfortunately they could not fix my proble they could only receive the truck Wich i returned while on the phone with customer services

Bradley R. le

Évaluation :

I had a one way from San Jose. This location was designated as the drop off. At first the attendant said his manager would not except a one way as they were too full. I asked for the manager and he was not friendly at all. I told him I was told to drop off here and didn't have time to drive around to find another drop off location. He didn't even look at me and told the attendant to go ahead and accept. When I drove off I saw the manager under a personal car working on the engine.

John K. le

Évaluation :

Technology used to rapidly check in and out is excellent. Systems are state of the art. Equipment rented was in excellent shape, and performed equally well. General Manager, who assisted me with the rental check out, was very knowledgable and friendly.

Frankie P. le

Évaluation :

Alicia was extremely courteous and helpful - a consummate professional!

Debra M. le

Évaluation :

The guy at the front desk Is a rude, unfriendly person. When I brought the truck back he was even worse. Should not be working with the public. Really bad attitude, I’ll never rent there again.

Eric N. le

Évaluation :

perfect, quick

Kerene G. le

Évaluation :

My first uHaul location closes 4:30pm then they charge $107 deposit on hold for 10” truck. This U-Haul location is way better.

William G. le

Évaluation :

Le client n'a pas laissé de commentaire.

John F. le

Évaluation :

The office staff, service staff and equipment were great.

James Z. le

Évaluation :

Staff were upbeat and helpful. These guys worked great together.

Gary S. le

Évaluation :

The customer service folks were very nice and helpful.

Edward H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark R. le

Évaluation :

Le client n'a pas laissé de commentaire.

David H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ivan R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theodore C. le

Évaluation :

Le client n'a pas laissé de commentaire.

RON AND PEGGY W. le

Évaluation :

Le client n'a pas laissé de commentaire.

James D. le

Évaluation :

Excellent customer service! thank you

James S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dameka N C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pete T. le

Évaluation :

Added a $14 fee to our rental for mileage despite the fact that we did not make this change...The Ventura location did!!

Maria Cristina C. le

Évaluation :

He was very nice to us.

Scott H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Justine M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shirley F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gustavo R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patti N. le

Évaluation :

Your customer service is exceptional! Karyn in her patient and gentle way, got me checked in quickly. The van was so clean and only 801 miles on it. Raoul checked me back in just as quickly and respectfully so I could go on my way.

Jeffrey E. le

Évaluation :

2,600 plus miles and everything arrived on time, and just as packed. Very happy with service.

Vince Z. le

Évaluation :

More employees to help customers so the line wait time is not so long. The representative at the counter could not "find" my reservation from online the day before which made my rental a little over $100.00 more than was quoted on my reservation, which was also a little under a hundred dollars more than when I checked the day before I made the reservation. Long story short, my $340 rental I was expecting, made it to $523 when I was at the counter. Next, when I made the reservation for a three day rental with 800 miles, it kicked me into a week rate with 750 miles included. I extended the rental twice and I was still charged the change fee even though I had a week rental. Of the three employees I had interaction with only one seem to have any knowledge of the business and he seemed to not have any time for my questions and seemed irritated. The outside of the vehicle I had was filthy when I picked it up, the inside was relatively clean. All in all I am just very disappointed with this location and Uhaul overall, I understand that rental prices fluctuate but my checked pricing of $320 was why I was going to use you guys, then my reservation the next day was higher, then my price at the counter was higher.... My $320 checking online turned into a final bill of $739 after fees & extra mileage charges. Like most large companies I am sure this will fall on "deaf ears" but I feel I needed to do this so that maybe you will not lose more customers in the future

Tami C. le

Évaluation :

Always receive excellent customer service. Staff very efficient and friendly.

Scott k. le

Évaluation :

Le client n'a pas laissé de commentaire.

Efren A. le

Évaluation :

Have assistance with the app.

John W. le

Évaluation :

better computers

Joseph P. le

Évaluation :

Contract number 22329197, the tech told me he checked lights. I had to be in LA by mid-nite. I picked up trailer, loaded it till 10 pm, got in to leave and NO Lites! Had to use flashers in Friday nite traffic to Los Angeles. I expected a refund but all I got was a ‘sorry’.? The tech jumped out of a truck still in gear?, luckily. he jumped back in before it crashed into other trucks.? What the? I’ve rented here for years.! Sorry for a bad tech!

Robert G. le

Évaluation :

They did not have our stuff ready even though we reserved it

Lawrence J. le

Évaluation :

Le client n'a pas laissé de commentaire.

KEVIN B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Douglas H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Laura H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marshall b. le

Évaluation :

no parking, to many trucks on lot, not enough employees, always a hour to 2 hour wait to rent a trailor,

ROBERT B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Orson W. le

Évaluation :

Lot is extremely cramped, had to park on street pretty far away, walk to the office to rent, then drive back to the lot to pickup the trailer The employees are good, it’s just the layout of the lot.

karen h. le

Évaluation :

Le client n'a pas laissé de commentaire.

Danny R. le

Évaluation :

Le client n'a pas laissé de commentaire.

heather r. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephen G. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeff p. le

Évaluation :

more parking

Pura C. le

Évaluation :

I had a very pleasant experience at this location. Everyone was professional, and helpful. Smooth transaction!

alan c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan A. le

Évaluation :

Your computers and or the software, need to be updated or something, granted you allow the customer the option of checking in and out online but sometimes we don't have that option and we need to do it in the store, last time I was there the guy in the yard could not check me out I had to go inside and it took a half hour+ to do it, the people were great it wasn't their fault they're doing the best they can with the equipment they're using.

Gregg E. le

Évaluation :

Very good customer service, everything explained in good detail.

Peter M. le

Évaluation :

Le client n'a pas laissé de commentaire.

DELORIA T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve B. le

Évaluation :

Dylan and the rest of the guys know there stuff inside and out. Was a pleasure to do business there!!!!

marc k. le

Évaluation :

Start Carrying Hot Tub Dolly small towable Trailer. Would make good money

nancy b. le

Évaluation :

Not a thing! I have rented vehicles several times from this location and the service and equipment has always been top notch! Dr. B

alexandra c. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carlos B. le

Évaluation :

I never received my plastic wrap, I paid for???

Luzviminda C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Catherine U. le

Évaluation :

Very little at this location. BUT the U-Haul reservation system sent me to two other U-Haul locations that did not have the 10' box truck I reserved. U-Haul Cust Serv sent me here and renting life became fantastic.

Pilar M. le

Évaluation :

Great customer service from 4417 staff. Staff in Oceanside was efficient and young man that delivered the truck was excellent! Thanks fir incorporating technology.

Christopher C. le

Évaluation :

Le client n'a pas laissé de commentaire.

jeff s. le

Évaluation :

Lot personal are very efficient

ARSENIA S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dameka C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H. le

Évaluation :

Find better employees

Mark C. le

Évaluation :

Le client n'a pas laissé de commentaire.

RON A. le

Évaluation :

all good

TIM M. le

Évaluation :

Dylan and his team are top notch! I had a light plug issue and Dylan diagnosed it, then fixed it in 20 minutes... I am a super satisfied customer

Cindy L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nick W. le

Évaluation :

Le client n'a pas laissé de commentaire.

gregory l. le

Évaluation :

Le client n'a pas laissé de commentaire.

NICOLA SUZANNA W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gustavo L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gennadiy R. le

Évaluation :

Excellent customer service!!!!!!!!

ROBERT B. le

Évaluation :

Fantastic crew, Friendly and very helpful with Great service.

Joe V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ivan R. le

Évaluation :

Although they are usually busy and/or short for crew, they will help you according with your needs.

JANNETT B. le

Évaluation :

Le client n'a pas laissé de commentaire.

clifton l. le

Évaluation :

Was a very crowded location , but that could not be helped.

Scott S. le

Évaluation :

Le client n'a pas laissé de commentaire.

gary j. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Franklin P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly R. le

Évaluation :

Had people outside to help. It was quick and easy. Thanks!

Andre B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carissa G. le

Évaluation :

Very questionable - I will be contacting Uhaul.

Patti N. le

Évaluation :

Friendly, efficient, new van!

jeff s. le

Évaluation :

The lot attendant did an exceptional job in getting me checked out and checked in i=on m return

micheal g. le

Évaluation :

Drop was ok. Only because I was finally done with dealing with uhaul.

Jeff H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kimberley H. le

Évaluation :

I was double charged for using a trailor for 3 hours

STUART S. le

Évaluation :

The person attaching the trailer to my truck didn't tighten the ball making the trailer fall off my truck in the middle of nowhere

Nicanor M. le

Évaluation :

Area is congested and parking for customers is very limited.

Frank K. le

Évaluation :

The Manager that day was outstanding. His yard help was young and inexperienced but he kept them moving in the right direction and was calm, patient and very professional throughout the time I was there. No ordinary task considering there was no less than 5 people standing in line the whole time I was there, BUSY! Please pass on a "Job Well Done" to the Manager.

Alexander T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kristi T. le

Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS V. le

Évaluation :

Next time, I am going to use the phone based check out tool.

Mark A. le

Évaluation :

??????????

Terry R. le

Évaluation :

They would not return the un necessary items that the pick up location sold me.

Bob L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ruth P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Morgan C. le

Évaluation :

Le client n'a pas laissé de commentaire.

bob M. le

Évaluation :

I did not actually go to this storage facility, since we live in San Diego, but Bree who delivered the U-box was very professional and friendly, she did a great job!

Stanley J. le

Évaluation :

The first day there was a problem up to the last day there and after that. These lying and dishonest F**kers still charging rent and I have move out. Still waiting for my account to be credited.

Mary O. le

Évaluation :

No comment.

robin g. le

Évaluation :

U haul is the best staff is friendly.

kelli c. le

Évaluation :

thank you for being SO friendly and helpful!

Jeanine K. le

Évaluation :

If you change the location of the truck.. YOU SHOULD CALL. There were no pads and no Dolly'S, even though I ordered them!! And the truck was far from a comfort ride.

Paul B. le

Évaluation :

Customer service via UHAUL -800-go-uhaul was absolutely atrocious. No one at uhaul takes responsibility of the 'u-box' segment. Many lost hours on the phone. Oceanside store was very helpful.

John S. le

Évaluation :

Ryan made things easy!

Tracy L. le

Évaluation :

The staff at this facility,both inside and outside, ccouldn't be more friendly, helpful, or professional. I definitely recommend this location .