Évaluations des clients U-Haul Moving & Storage of Oceanside

Perfect place to pick up a car dolly. Very friendly and helpful crew. Also great price for 12 hours.

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The people that work there are so nice 😀

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Everything was great, fast and efficient. Absolutely no downside to my experience. Will definitely recommend to family & friends!

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1. Your website would not allow me to return truck through the online method after hours. Then you turned around and charged me $20 in fees. That's on your end! 2. You charged me $7 for a utility dolly that I never used. The zip-tie was never on that dolly when I picked it up...that's on your end! I didn't touch that dolly. 3. You claim that I left the truck's gas short 1.7 gallons? What are you talking about? The gauge was exactly in the same spot one-tick above quarter of a tank. I have photo documentation. Conclusion: I was charged $40 extra on this transaction ($20 plus, $7 plus, $8 in gas, plus taxes) for no good reason. I have spent a ton of money this year with Uhaul..look it up. Very disappointed!

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Thank you for your professionalism. DMF

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Location is legit and not so mom and pop. Which is rad, but the calls go through call center and I was sent to the wrong location. I arrived and internet was being serviced (after weirdo rep didn't acknowledge me for a legit 5 minutes), and I waited 20 minutes for service to be restored to find my reservation wasn't there. So I went to correct place and though I was way behind schedule the rest went great. Wish I could just deal with the team.

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The entire staff was friendly and very helpful!

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Improve to software programs, the person at the counter had to input same information twice. The process took thirty minutes and I have rented from this location in the past

Very customer friendly

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The gentleman that checked me back in when I returned my u-haul was super helpful and nice. I didn't get his name but he was tall with blonde hair. I would come back based on his great attitude alone.

The staff at U-haul are no dummies. I get the impression that the site management has received advanced training in operations and leadership. Line crew seem intellectually sharp. Feels like a family operation.

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The rental process was a little confusing. I checked in online but still had to do it again once I arrived at the facility. Other than that, everything was easy.

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I tried calling at least 8-10 times prior to picking up the trailer. No one ever answered, the calls were always forwarded. I had questions about accessories needed for my car and wanted to make sure they had what I needed. Had to drive to location, which could have been avoided if they just answered their phone.

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Did an after hours drop off which worked out very well and made the move easier

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Friendly service and well maintained location.

Honestly all the men working were nice and made sure I was taken care of !

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I rented a 15 foot truck to pick up an item that was 5.3 miles from the Uhaul location. My house is less than .2 miles from the Uhaul location. I picked up the truck and upon arriving at my destination realized that the roll up door was locked and the key provided did not open it. They told me they would not charge me for the mileage to return and pick up the correct key. I went back, got the key, and returned to my destination. As a result, what should have been an 11 mile round trip turned into a 22 mile round trip. When I returned the truck the GM of this location informed me I had driven 56 miles. I told him that was incorrect, and showed him my exact route. He agreed to lower the mileage to 20 or so. So in the end he still charged me for my extra mileage, even though it was his fault. Then he said it wasn't his job to check the mileage and made it seem like I had done something wrong even though I was inconvenienced by his incompetence and overcharged. Even though it is close, I will never return to this location. There's a Penske just down the street and they have never provided me with poor customer service like this. If I can help it, I will not use Uhaul again.

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Nothing at all.

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Not much you can do given client base. Rented a pickup truck, could smell faint cigarette smoke which forced us to keep windows cracked.

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Uhaul truck was in fumes and completely empty when picking it up . I was then charged for gas upon return . Customer service is reimbursing me on the gas charge

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Friendly

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Waited in line for 15+ minutes to be helped. Was told truck would be 1/2 full or nearly so; received with gauge showing bone dry.

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Best customer service very friendly no hassle it's not my first time and it won't be my last time coming here great job everybody Merry Christmas and happy New years hope you and your families are safe

Keep doing the good service

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Polite and professional customer service. My only critique would be to have the truck filled up with gas instead of sending a truck out with only 1/4 tank of gas.

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Excellent & knowledgeable staff. Made for a stressfree process

Dropped off after hours. Was charged a,$20 fee for after hours drop off which I was never told about. I had previously returned a rental after hours,to this same location and was never charged $ 20 to do so.

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Awesome job!

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I had reserved a dolly. When I got there I was told it wasn't available. This was a major inconvenience because I needed it for what I was moving in the truck I had rented. The girl was not apologetic and recommended I go buy one for cheap somewhere. I explained that it was a bait-and-switch situation as I would not have rented if I realized there was no guarantee that this essential tool would be available. I then went outside and told my boyfriend what happened, we went back in and tried talking to someone else working. He gave us a hard time as well until he finally called to someone asking if there was one available that they did not know about. Turns out that there was one back there the whole time that they could have gave me! They just never took the time to check until we made a big enough deal out of the situation. Despite all the issues and drama they still had the audacity to charge me for it, which I found extremely rude and petty. There was no remorse or apology. Horrible customer service. I will now seek out another company if I need to rent a haul vehicle that can guarantee my reservation and better customer service for troubleshooting.

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Ryan was great!! He hooked up our cargo trailer and he was there for us when we turned it in. He was professional, nice and really showed a concern for our safety with the trailer. Thank you Ryan if it hadn't been for you we would never use U-Haul again because trying to get and reserve the trailer was a nightmare through the phone system. In the future we will rent directly with you in Oceanside.

The location was excellent but your customer service when I called 800-GO-UHAUL really terrible and I am being nice when I write that. I probably will never use Uhaul again based on my experience with your customer service

Access to the lot is difficult. There is no customer parking. Maneuvering a vehicle with a trailer in the lot is dangerous.

Everything from start to finish was excellent! Since the moment I got there, I was taken care of with friendly service! I would definitely come back and tell my friends and family about Uhaul! Great experience since the moment I got there, and I believe it's got to do with the people that I had contact with! GREAT CUSTOMER SERVICE!!

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My complain is not about the location but abut Uhaul. Uhaul didn't have the size of the truck I reserved and I was contacted one day prior so I had to get a smaller truck and go back and forth a couple times, I wouldn't recommend Uhaul.

Answer the phone. When I called to ask if the rental was for 24 hrs because your site did not make it clear, it took 1/2 hour. When I called to confirm that the trailer was there for my reservation the day of pickup, it took 1/2 hour. When I picked up the trailer, I stood in line 1/2 hour. Some people in the yard had their mask below their nose. These people believe that covid is not worse than the flu. (flu=20,000deaths/year+/-, covid=250,000 deaths in 9 months, probably 400,000 deaths when we get to 12 months) I don't care what thoughts are going through their ignorant and arrogant heads, but leave me out of it. Wear a mask correctly.

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Gentleman who helped us return the vehicle was super friendly and helpful.

Good service, maybe speed up the return process.

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I had a reservation for 1:30pm for a car trailer it said they had it at there location and i was about to pull in to uhaul and they called me saying they didn't have the trailer on the lot so i said a car dolly is fine so i walked in and went to go pay and the lady at the cash register said i would get some of my money back when i returned the car dolly the pricing starts at $44.95 for a car dolly after insurance and taxes it came out to $75.00 for some odd reason charges didn't add up and the service was slow with only one person in front of me and they still continued to try and persuade me buy stuff i didn't need and ended up being there for 45 minutes to and hour just waiting for them to get the car dolly hooked up going to a different company next time really bad service at that location

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You guys had everything I needed for my move Thank you

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Mr Guzman was Very Professional, Friendly, & Courteous as assisted me during check out & check in,. Awesome as usual. Thanks L/Semper Fidelis

First off I was promised a 15" truck when I made the reservation 2 weeks before I needed it. 3 days before My rental day I asked if I can drive it 1 way. They said yes, 2 days before I was asked it I would take a 20" truck instead. I didnt want to, U haul said I would be charged the 15' price and they would take care of me. I took the 20' was charged for the 20' where I dropped it off gave me a hard time because it was like a 1/2 gallon short. Comunicate between stores. I was treated like shit and I was doing you guys a favor

Nothing. Great job!

Outstanding Service.

The folks at the UHaul on the PCH in Oceanside are always so helpful!

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Everyone was super friendly and helpful. And with the pick up it was exactly what I needed to get the job done. Great customer service

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The truck exterior windshield could of been a little cleaner. Also the headlights were a little dim. Other then that, the help was awesome.

The truck was given to me with less than 50% gas. Enough to be dismissed if I said anything about it.

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The turn in was a bit slow, but who's in a hurry?

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