Customer Reviews for U-Haul Moving & Storage of Oceanside

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Service was exceptional. My rental was clean and ready to go. And the drop off process was smooth and easy.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

Randy good guy. Grizelda was terrific. Very pleasant. So much so as she was busy helping other customers I unhitched the trailer and rolledit back to resting space. 'Bob' wow. Very impatient, sarcastic, negative and rude. Perhaps a little more sugar and less salt? Made trip safe and sound. Thank you UHaul for your assistance.

Évaluation :

5

Professional, knowledgeable and very polite staff.

Évaluation :

5

The manager, Robert, is very professional and friendly read

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

....same comments for Aletia as commented onTherese!

Évaluation :

4

The gentleman who helped set the trailer up to the hitch was awesome. Very respectful, kind and professional. Unfortunately, I can't remember his name

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

General manager is rude and not customer friendly. He had no concern for my questions.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Lower the per mile price. Between that and filling the tank up it was a lot

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service!

Évaluation :

2

Faster exiting and counter/customer service people with a better personality. Also I waited on hold with customer service twice for 20 minutes on 10/9 from 3pm to 4pm with no answer and my phone finally got disconnected.

Évaluation :

5

The guy help us and was so kind. Thank you

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I could not check in after hours, because your website said i had no rental.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Incredibly excellent customer service

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Ensure locks are removed from towable trailers prior to issuing them to customers.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Awesome people and great vehicle. Thanks very helpful. I'll Haul with U Haul

Évaluation :

3

Please please please don't charge people when they don't need to be. I was on hold with uhaul for an hour just for someone to pick up and then hang up before I could even say hello I then called back and the lady was able to assist me in my refund of 56,02 $ due to being charged for gas even though I had left way more gas then I was given in the beginning.

Évaluation :

4

The Oceanside location was great. However, I originally tried to rent an appliance dolly from Carlsbad. They never told me that I needed to pick it up at the exact time even when I had it reserved for 24 hours. The lady working there cancelled my order without letting me know and gave the equipment out to someone else. When I wen to pick it up she was extremely rude.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything went well no need for improvement.

Évaluation :

1

Send them to Penske. A disinterested employee tells me about how I could have saved money if I had done something different in my reservation but couldn't undo the current transaction. Then I got the bad attitude. There were a long series of “No we can't do that” I'm thinking I haven't picked up the truck … why can't you do that? I get the truck which was clean on the inside dirty on the outside.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

A little bit of wait during pick up but it was okay. I just thought the digital service was truly digital and going into the office wasn't necessary. Everything else was fine after that. I love how Uhaul is focusing on using technology to make the rental process a lot easier and smoother for customers.

Évaluation :

5

We had a great experience. Customer service was great!

Évaluation :

4

Tie down straps torn hard to put into ratchet and nothing lubricated.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Employees very helpful. One suggestion might be to have a couple more employees at the front desk to be able to help the customers.

Évaluation :

1

I went to the location in Vista, they told me that my truck was not available. One of the employees, told me I should have made sure that it was here. Which of course I had done, I reserved it online and had checked the night before. The were very rude, and sent me to the Oceanside location with was almost 20 minute away. very very poor service!

Évaluation :

3

Person who check us in was the rudest, nastiest person we have ever dealt with. It was 7 in the morning and for some reason he was in a most fowl mood. We're like, good morning. We had all our info. It wasn't as if we were not prepared. We did not choose this location. Since U-Haul doesn't let you pick your location that is what would make me hesitant to rent from U- Haul again.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Add more help! The guy checking out the trucks was amazing but he was alone. On the last day of the month at 8am when everyone is checking out trucks? Really? Not smart. End result 1hour checking process. Making everyone late

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

EXCELLENT customer service from the minute I arrived until walking away at the end - I LOVE this location!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

the first truck i was given had a badly worn tire and it had a screw in that tire. The uhaul folks didn't catch it, i did. The next truck had an odd noise when the brakes were applied. no one knew what it was but they felt "fine" having me take the truck as it was. They were friendly folks but didn't really know their product and weren't careful with inspections. I only wish i could review the return in Lincoln, CA. Absolutely the worst experience including an overcharge on the gas consumption.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everybody was great! Thank you so much for taking care of my car and adding the hitch â€" it's perfect. The service mechanic took his time to make sure everything was just right. Merci.

Évaluation :

3

The equipmnt wad defective

Évaluation :

5

Nothing. Everything was done correctly, on time and friendly staff.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I had to extend truck rental twice and found it easy and convenient. A pleasant experience from check out to check in!

Évaluation :

5

Sadly, it took two hours and three locations to get my UHaul truck. I was scheduled to pick up at 10 AM. There was no truck, and I was sent to another site in Vista. They had no idea what was going on. I left to return to the original place and was sent to a third location. I finally got my truck at noon, but my friends who took the morning off to help me had to return to work. It was a difficult move for me because I had no physical help. Very frustrated, and they stated they would refund me 50 $for my inconvenience, but they did not.

Évaluation :

5

Service and quality of work was spectacular

Évaluation :

1

Very disorganized location and checking out takes 20+ minutes

Évaluation :

5

no improvements needed. Easy rental and great people.

Évaluation :

5

Customer Servixe was excellent, especially when I had a mishap, the guys were very kind and just let me handle the issue.

Évaluation :

5

Really appreciated all your employees who were very helpful from checking in, going over vehicle with attendant and returning vehicle the next day. After my last miserable experience with renting a truck from Budget, I will be using U-Haul every time needed in the future.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I left aannexoensjve item in the cab of the truck by mistake and.so I called the next day and they told me they had it to come get it. When I got there they told me that it was in a locked container and it was safe but when they went to get it they told me it was o longer there. Then I started asking questions like who has the key to the container it was in and how many employees actually have the key… I was given so many different answers by the guy who was supposed to be in charge that he couldn't even keep up with his own lies. In the end I did not get my property back and I was told by the manager I guess I will learn not to leave things in the cab of a rental . This is the WORST pkk ok ace to do business with ,. Would not recommend

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I shouldn't have to go inside and wait in a line to check in if I checked in online. I also had to swipe my card.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The trailer was very old but worked OK. It was very dirty inside had not been swept out. That should have been done.

Évaluation :

5

helpful and friendly

Évaluation :

5

Terrific, fast and easy, no problems, and and especially the same for the return process, thanks! H

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Awesome customer service! Efficient, polite and trucks was well-maintained by the team.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I understand that there are a lot of moving pieces, but giving me a rental with 1/8th of a tank of gas is pretty ridiculous. Also, while the cab of the truck was perfectly clean, when I opened up the back, it stunk and there were flies everywhere. The ramp was covered in bird feces and broken glass.

Évaluation :

5

Satisfied to u haul hospitality

Évaluation :

5

Always have good people here...

Évaluation :

5

In n out in about 10 minutes.

Évaluation :

4

We rented the one in mission area coz it's near but we end up on the coast hway which is way too far than the place I'm moving in thou we did scheduled it few days ahead. Hope next time you can have trucks available on the area people scheduled for pick up but for now it's good & hope it will not happen again 😊

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

I could not pull in to the lot due to traffic , so had to go past it, to an intersection, go around the block, then could pull in. Maybe tell folks in advance they may need to do that.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

2

They forgot to re-install my exaust mounts. I saw my exaust pipe floating and went under the car to check. That's when I saw the exaust mounts not installed. The customer care service is not helpful. Can't call the uhaul directly, have to end up spending 45minutes to an hour on the phone to state your case. Terrible service, I just want my refund

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I was a little uneasy going to this location because of the bad re views but actually they were pretty cool

Évaluation :

4

The guy who works there was very unhappy because we arrived at 6:55am to pickup our trailer. He was very unhappy next morning as well because we arrived at 6:57 am again. He kept saying we are not open yet. I wonder if he likes his job. Otherwise it was good.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The staff there was extremely helpful and friendly and I would 100 % use this location again! Great experience! Will definitely share my experience with others!

Évaluation :

5

Very good job

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.