Évaluations des clients U-Haul Moving & Storage of Ocoee

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ocoee

Cote générale :

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FRANCIS C.
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Great service very helpful and nice people.

JEFFREY C.
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Le client n'a pas laissé de commentaire.

Duane Z.
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Le client n'a pas laissé de commentaire.

JOSE A.
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Good service at the return. Thank you

WILLIAM C.
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Overall great experience. Was my second rental in 5 days and everything went extremely well with both staff and equipment.

BRUCE H.
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Everything went well. Friendly and knowledgeable. Trailer was ready when I arrived and the staff was friendly and thorough. Have used this location before and will use it the next time I need to rent. Thank You.

Julian T.
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Le client n'a pas laissé de commentaire.

RONALD B.
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Le client n'a pas laissé de commentaire.

HUMBERTO M.
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Le client n'a pas laissé de commentaire.

john C.
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Le client n'a pas laissé de commentaire.

Jason W.
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Le client n'a pas laissé de commentaire.

Terrance M.
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Le client n'a pas laissé de commentaire.

Brian F.
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Le client n'a pas laissé de commentaire.

Gary V.
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Bring they were over booked they did an awesome job. Thank You

romualdo F.
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Le client n'a pas laissé de commentaire.

Nicolas R.
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Better customer service

Ashlee G.
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Le client n'a pas laissé de commentaire.

PATRICK L.
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Le client n'a pas laissé de commentaire.

RICK N.
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I go out of my area to use this facility. I rent trailers, trucks, and this week a van. I have never had an issue. If you reserve and enter your info ahead of time it saves any waiting as they are a popular full service location

MATTHEW B.
Évaluation :

It's amazing, almost magical really, how the gas gauge read full at the lot and then 9 miles later the truck needed 6 gallons of gas to get it back to full. If that were true the truck would be getting 1.5 miles per gallon! As a car guy I know that's the kind of millage a drag car gets going 300 MPH for a quarter mile. I think it's much more likely that there is some shenanigans going on where the fuel gauge is not accurate at the time of pickup. Now on that evening this was by far not the worst shit I had to deal with so I didn't go storming into the office ranting and raving about calling the local news company our using words like "scam" or "fraud" but I was thinking them real loud in my head.

RAYMOND T.
Évaluation :

The gentleman that took care of me was able to answer all of my questions. He was nice I guess. One issue was I just didn't ask the right questions. I thought I was getting a typical truck but it was actually a box truck. The worst part of the experience was when I finished up, filled the tank, and brought it back, the guy that inspects the vehicles tells me that If we weren't hauling anything behind us that you have to press a button Turn something off. Also telling me it could of broke the vehicle down if driven on for a while. I didn't realize how expensive uhaul is but the last thing I would of needed would of been a bill for a broken alternator or something. No one told me about this button but thankfully it was okay during the short trip I needed it for. Overall I I'm just disappointed I'll have to use you guys for the big move in two months. The bright side this experience is it gave me a heads up for next time so that I can avoid bumps in the road.

MARIANNE M.
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Le client n'a pas laissé de commentaire.

Randi Z.
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Le client n'a pas laissé de commentaire.

Andrew E.
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Le client n'a pas laissé de commentaire.

PATRICK L.
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The one thing I've noticed about this location is a small lack of awareness of the customers waiting in line. I've been there a few times where there was only one employee at the checkout and they were helping someone with a truck reservation which takes a while. So you're standing in line waiting..and waiting..

Carmen R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Luis R.
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Le client n'a pas laissé de commentaire.

MARGO A.
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Customer service with Gary on reservation phony number was terrible

PAUL F.
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Really good experience. Easy check in and out. Employees very cordial.

Jason R.
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Le client n'a pas laissé de commentaire.

CELIO D.
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Excellent customer service!! Super lenient and nice people.

ALONZO C.
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A little to high per mileages

RICHARD S.
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1st trailer's lights did not work.

Michael C.
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Le client n'a pas laissé de commentaire.

Paul F.
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Le client n'a pas laissé de commentaire.

LINDA P.
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Le client n'a pas laissé de commentaire.

JESUS C.
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Le client n'a pas laissé de commentaire.

PRINCESSA B.
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Le client n'a pas laissé de commentaire.

KENNETH G. | Expérience générale |
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Facility was always clean and well maintained, the only small issue I ever had was with the hours as I tend to be out and about later. Whenever I would find the time to get there I would have to rush as they would be closing soon after. But that's more on my time schedule than has to do with the facility.

Mary S.
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Trailer very old ramp hard to lift. Check in guy not very friendly

THOMAS G.
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Let people know the return process when renting... otherwise every thing was perfect Tom

JOSE H.
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Super satisfied with the service you guys provide it.

LISA C.
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Le client n'a pas laissé de commentaire.

DINA O.
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The staff at this location are always friendly, knowledgeable, and helpful. On this particular visit I did not have a reservation. I still was in and out with the trailer I needed in a very timely fashion. This is my go to location and they have never let me down.

Lora G.
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Le client n'a pas laissé de commentaire.

ROBERT C.
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Le client n'a pas laissé de commentaire.

Arnoldo S.
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Le client n'a pas laissé de commentaire.

JAMES E.
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I was very pleased with the whole experience of renting a 20ft. truck for my recent in-town move. I made a reservation and when I arrived on the day of the move, everything was ready for me. The employees were very efficient and helpful. My move went very smoothly thanks to the great folks at Uhaul in Ocoee.

MARYLOU H.
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Le client n'a pas laissé de commentaire.

HAYDEE G.
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Bernard was very friendly.

Sanja R.
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Le client n'a pas laissé de commentaire.

ANTHONY B.
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Le client n'a pas laissé de commentaire.

ERIC J.
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Le client n'a pas laissé de commentaire.

RONALD M.
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Since I was going out of state, maybe explain to customer how tolls work. I had assumed that a toll sticker/device would be provided on windshield.

Freddie L.
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Le client n'a pas laissé de commentaire.

Mark P.
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Le client n'a pas laissé de commentaire.

JOSE R.
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Le client n'a pas laissé de commentaire.

TINA M.
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Le client n'a pas laissé de commentaire.

Peter C.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

JOHN H.
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Le client n'a pas laissé de commentaire.

KATHY A.
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Nothing, everything was explained to me with complete understanding, our wait was short, I've used them before,and if NEEDED I will use them again.

ANDREW V.
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Le client n'a pas laissé de commentaire.

Megan H.
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Le client n'a pas laissé de commentaire.

Shaun E.
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Very helpful and welcoming staff

TESSIE B.
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Nothing you staff was great no waiting meet us out side with ready to go pick up work and on my way real sweet staff ready to help when returning the truck never had to go in do it all out side in second and on my way that's the way it should be done. I rented one when I moved from I'll to Florida it worked the same u-Haul the way to go. Thank you very much for your kindness Tess Bailey 12 21 2020

Sanja R.
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Le client n'a pas laissé de commentaire.

MICHELLE G.
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Le client n'a pas laissé de commentaire.

LINDA K.
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Le client n'a pas laissé de commentaire.

Roberto M.
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My reservation got switched to this location, I had it set up for 8:30 AM and with mobile check-in, when I got there the reservation had a reminder that it was set up online but when I tried to do it, it said that it was set up manual and that I had to wait until 9 o'clock for the store to open. Then I couldn't get the app to work, customer service said they couldn't help me, I couldn't get the key and the truck was blocked by another truck so needless to say it was an unpleasant and delayed start of my day. So much for saving time and having an easy process by doing it online! Not again...

MARCOS L.
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I wanted to return the truck after hours and I tried to deliver by customer service since I had no internet. After trying twice and having waited for over 40 minutes in each call without any answer I gave up and waited until next morning for regular working hours to finally deliver the truck. It is a shame that a huge company as U-Haul has a terrible customer service. Please, do not blame on Covid-19.

MICHAEL M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAY A.
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Le client n'a pas laissé de commentaire.

dominick C.
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Le client n'a pas laissé de commentaire.

MARTA K.
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Quick easy pickup and return.

AFSANEH G.
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Le client n'a pas laissé de commentaire.

Alixandra R.
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Le client n'a pas laissé de commentaire.

Cesar A.
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This is a nice location. Some of the personnel was nice and helpful. I loaded my car onto the tow dolly. This was my first time doing so and safety was my main concern. The female employee was frustrated with me and said I was taking to long.

Milda J.
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Le client n'a pas laissé de commentaire.

MAURICE H.
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Le client n'a pas laissé de commentaire.

david w. | Premières impressions |
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Thanks

ISAMARY R.
Évaluation :

Let people know on time about all real charges and that there's actually a contract, I was charged too much after I delivered your truck rented for only a few hours, you guys just charged extra without people knowing

IRM INVESTMENT R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ben G.
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I was told online when I made the reservation that I had to check in on my phone when arriving and that there would be an additional fee if I went inside. When I got to the location, the vehicle was not ready and I ended up having to go inside. I spend several minutes outside trying to figure out how to get in the vehicle before finally going inside and waiting in line to get my truck. Then I had to wait for it to be loaded with the items requested and wait for someone to come inspect it with me.

SIDDHARTHA G.
Évaluation :

You need to improve your drop off documentation with customers. You have put an extra charge charge for an additional day erroneously. I rented the truck on 24th Nov at 6:30 pm and returned on 25th Nov around 3:30 pm. No one gave me any receipt after the inspection had been done, when i dropped off the truck at return lane, and after two days I received a call from the same location that they did not have the keys and truck, on which I gave my clarification. Then after few minutes I was charged for an extra day. Very disappointing experience.

MAUREEN P.
Évaluation :

Ignition kept sticking when turning to start

Owen H. | Premières impressions |
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I really appreciate the service miss Peggy offers me ,she is very professional,and knowledgeable .,I look forward to coming to uhaul for my moving and storage needs.

Alex G.
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Did great The two lot personnel that I dealt with were professional, friendly and down right likeable.

johnny B.
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Peggy and her team are always professional, customer focused, and go beyond to assist their customers in ensuring they have the correct moving rental/equipment! Always use this U-Haul location for my rental needs.

PATRICIA R.
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My only complaint is the app. I am not able to ever do a return after hours with it

LAELLE S.
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I am getting charged for fees after I paid

Darwin S. | Premières impressions |
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Great service, awesome facility! In and out with no problems. Only concern is lack of COVID-19 precaution of wearing masks. Some were not wearing masks.

ROBERT D.
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Le client n'a pas laissé de commentaire.

ROBERT B.
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Le client n'a pas laissé de commentaire.

Osvaldo M. | Expérience générale |
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Safety

david O.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Amanda S.
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The guy who inspected the Uhaul and took care of me was very nice. He had great energy and had a fun and funny personality.

ALEX N.
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The U-Haul staff were professionals too.

Lakota M.
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Le client n'a pas laissé de commentaire.

THOMAS H.
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Le client n'a pas laissé de commentaire.

DEBORAH G. | Expérience générale |
Évaluation :

After having my storage unit for 19 years, initially every thing was fine, however, recently the temperature where my unit was gradually got warmer and warmer. Then about two years ago the lighting where my unit was has a sensor that only stays on for 3-4 minutes thus making it a problem when I was in my unit for any length of time. When I reported it I was told that they didn't care they weren't going to change either one and go back to the temp that was closer to what it was initially

cheryl n. | Premières impressions |
Évaluation :

SO impressed with the helpfulness of the staff as well as the cleanliness of the facility. Each person with whom I’ve had contact has been courteous, answered all questions and gave me a facility tour the day I rented. Highly recommended.

JAMES J.
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Le client n'a pas laissé de commentaire.

Jason S.
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I'm new to the USA from the UK and didn't really know the U-Haul process I found all the staff were excellent including the guy that checked the truck on return. Really a great service.

KETAN P.
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Pick up process needs to be more streamlined. It's also very difficult to get anybody to pick up the phone at certain times of the day. I was waiting to speak to somebody for 15min. About a question regarding my reservation.

Ismael R.
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Le client n'a pas laissé de commentaire.

DAWN H.
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Be more transparent on website about fees. Have more than one person working the inside of the store

FAITHY H.
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Le client n'a pas laissé de commentaire.

Cesar C.
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Le client n'a pas laissé de commentaire.

Carl P. | Expérience générale |
Évaluation :

Clean facility Friendly and helpful staff Easy access

Robert G. | Premières impressions |
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Peggy and her team are always professional, friendly, helpful and stand ready to provide excellent service.

CLAUDIA B. | Expérience générale |
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I like it very much even when finished the process. We call and done. Appreciate Next time I will seek you again

Toyna Y. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bryan C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kerry-Ann S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Micah T. | Online Move In |
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Le client n'a pas laissé de commentaire.

Christopher D. | Premières impressions |
Évaluation :

Moving is stressful, but they helped ease my worries and get my stuff safely stored.

Diahann K. | Expérience générale |
Évaluation :

Very friendly and helpful staff. We rented storage there for a little over a year. Staff always treated us with courtesy and respect. Front desk was very welcoming and accommodating.

Marcos or Edna B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ailan M. | Premières impressions |
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Customer service representative was very helpful and friendly. Answers questions and knew exactly what was needed. The facility was organized and clean with easy convenience access to loading and unloading.

VIRGINIA M. | Expérience générale |
Évaluation :

The Ocoee U-Haul is great--the staff are knowledgeable and helpful, the facility is immaculate and it is the best storage and truck rental experience I have had in all the years of rental and trucks. Thanks for setting a great standard.

Nathan S. | Premières impressions |
Évaluation :

The staff were exceptionally helpful and took the pain out of what was could have been much a more stressful move from Virginia to Florida. At every step in the process, from reservation to temporary storage to turning in equipment, they were cheerful, competent professionals.

MARIO B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

jeremy H. | Premières impressions |
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Great facility and customer service is exceptional,the people and management make the moving and storage experience enjoyable and less stessful.great management and staff!!

Humberto B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Telesia S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

rizza b. | Expérience générale |
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Overall I was pleased with the experience. I never had any issues with the unit or the facility's maintenance. There was one employee that was the less than pleasant when I first moved into the unit and I had a few terse interactions with her but after a while she seemed to have a change in demeanor. I would highly recommend the services this U-Haul location provides. Thank you.

James b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lynda Ostrowski or L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MANUEL M. | Expérience générale |
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Great service for the 5 years of storage! Thank you! Will recommend

Adriana S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rob P. | Expérience générale |
Évaluation :

Ok for this place, the service is so good. The trucks are good, everything. However it is next to impossible to call this place by phone. and i don't see much solution to it, because the people working always have something more important to do. maybe they could employ a phone person to just connect with callers and give them info over the phone. dont know

bo k. | Expérience générale |
Évaluation :

Everyone is so friendly and professional there. Thank you very much I will do business again. Be safe.

Shelby C. | Expérience générale |
Évaluation :

The cleaning/maintenance lady was always very friendly and helpful. Also the GM was very personable.

Thomas G. | Expérience générale |
Évaluation :

The booking engine was difficult

John W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Duane J. | Expérience générale |
Évaluation :

Everything was Excellent Thats the reason I went out of my way to use this Haul Facility Thank You

Michael D. | Expérience générale |
Évaluation :

Several understaffed. One person trying to help lines of customers.

Eddie L. | Expérience générale |
Évaluation :

It was excellant friendly emplyees

david k. | Expérience générale |
Évaluation :

Very good storage facility.

vernon t. | Premières impressions |
Évaluation :

Friendly and very helpful

Brittney C. | Expérience générale |
Évaluation :

Yes

Don C. | Expérience générale |
Évaluation :

N.a.

Lora G. | Expérience générale |
Évaluation :

Thank you for all your help!

robert s. | Expérience générale |
Évaluation :

Have used this facility 3 to 4 times in last 10 to 12 years, and everything has always been 1st class and best in industry.

Matthew B. | Expérience générale |
Évaluation :

All staff members were excellent and helpful

shalyn m. | Expérience générale |
Évaluation :

Great storage facility, wonderful staff and ease of rental truck all in one place!

CHERYL W. | Expérience générale |
Évaluation :

I was a little disappointed to find the advertised price of a van at 19.95 was not true. That’s the starting price. I ended up paying $83.00. it was cheaper to bring the van back than use closer one

JEFF D. | Premières impressions |
Évaluation :

The man was sarcastic rude didn't want to try and get us a storage container he was treating us as if we were there to steal something I felt like a criminal by the time we left when a simple phonecal

JEFF D. | Expérience générale |
Évaluation :

Employee was horrible

Greg M. | Premières impressions |
Évaluation :

Every uhaul employee we delt with was extremely friendly and helpful. The trailer was well engineered and extremely easy to use. The storage unit is clean and easy to access. We are very pleased.

Edwin C. | Premières impressions |
Évaluation :

No complaints

Thomas C. | Expérience générale |
Évaluation :

I wish access to my things in storage were available longer into the evening to at least say 10pm and I wish the climate control was cooler. Every time I went it was much warmer than 85 degrees

Gerald M. | Premières impressions |
Évaluation :

Great job, wonderful roadside and storage center assistance, personnel

Anthony P. | Expérience générale |
Évaluation :

your counter person had an annoying stupid sarcastic sense of humor which should not be exhibiteded by the face of your company Ms. Peggy was Superfabulous but your manager in charge has to go!!!!

Lora G. | Premières impressions |
Évaluation :

Would have rated 5 star but the initial check in took forever due to overwhelming high volume of customers waiting and only one person behind the counter helping. However, they covered my needs well!

Robert G. | Expérience générale |
Évaluation :

Peggy and her team are outstanding! I have used their services for years with outstanding results each and every time.

Luann, Bill or Chase B. | Expérience générale |
Évaluation :

Great facilities...great staff

Michael S. | Premières impressions |
Évaluation :

My only negative thing about this experience was the long wait due to excessive lines.

MARCIA I. | Expérience générale |
Évaluation :

N/A

marc h. | Expérience générale |
Évaluation :

Well run very clean and secure facility,

shirley m. | Expérience générale |
Évaluation :

You are a very busy place. We didn’t expect a long waiting time when we arrived at 8:20 am. Obviously your services must be excellent since you’re in demand like this. Thanks again.

vernon t. | Premières impressions |
Évaluation :

*

Renee K. | Expérience générale |
Évaluation :

Peggy and staff are amazing!

Kaytie D. | Expérience générale |
Évaluation :

The bathrooms were out of service. Doug was very helpful, informative, and a pleasure to work with.

Rodney K. | Expérience générale |
Évaluation :

Very well pleased with this operation. Staff was helpful AND friendly, facility was in top shape. A good experience all around.

merete v. | Expérience générale |
Évaluation :

Busy place, despite many staffers double tasking the staff always focused on me when I was tended to. Great team. Will be my go to place for storage

deanna m. | Expérience générale |
Évaluation :

I was very pleased with the facility.

siobhan m. | Premières impressions |
Évaluation :

Even being busy, the GM was extremely friendly and accommodating! Thank you so much, I will definitely recommend this U-Haul to others

KARL OR MAJA F. | Expérience générale |
Évaluation :

..

James W. | Expérience générale |
Évaluation :

The cleanest and best maintained storage unit ever. Only negative is limited parking available, which doesn’t impact access most of the time. A good place to store your items.

Shanice A. | Expérience générale |
Évaluation :

My items were stolen by a staff member

Cheryl B. | Expérience générale |
Évaluation :

Easily accessible and clean service

Johnny P. | Expérience générale |
Évaluation :

Great people and fast workers. Great storage facility!

Cynthia L. | Premières impressions |
Évaluation :

The representative was great in spite of her being the only person to help a store full of patrons. She never rushed any of us and she had all the patience in the world.

Inga H. | Expérience générale |
Évaluation :

Staff and facility was awesome

Duane J. | Premières impressions |
Évaluation :

Real nice & CLEAN Facility Every one was real nice & helpful And excellent location

robert s. | Premières impressions |
Évaluation :

Douglas, handle my situation with efficient care, courteous and knowledgeable. Have used this facility in the past that is why I returned.

Robert G. | Réservation |
Évaluation :

Have worked with Peggy Linquist for over 7 years. Excellent service is the norm!!

Emily G. | Expérience générale |
Évaluation :

Peggy the manager was particularly helpful and informative. All the employees I encounter were friendly. Facility was exceptionally clean and well-maintained.

Elizabeth P. | Expérience générale |
Évaluation :

N/a

ROBERT G. | Expérience générale |
Évaluation :

Used this facility to store personal goods and items for 5 years. Never a problem.

Emily G. | Réservation |
Évaluation :

Great service ! Very helpful, explained the process. Peggy , in particular, was wonderful.

kysha t. | Expérience générale |
Évaluation :

The Space was clean and I had know problem with the customer service everything has great.

Mike M. | Expérience générale |
Évaluation :

Everyone was so nice! Peggy the manager is fabulous and U Haul is so lucky to have her.

Robert G. | Réservation |
Évaluation :

I have exclusively used this facility in Ocoee for a number of years. Peggy and her staff are excellent to work with and provide great service!

Inga H. | Réservation |
Évaluation :

The staff is very friendly and the facility was beyond my expectations.

ganesh s. | Expérience générale |
Évaluation :

Very helpful

COLLEEN M. | Expérience générale |
Évaluation :

There was a bug problem the last time I used storage and truck rental. Never had this problem until recently but they have an incredibly nice staff inside the store excluding the cleaning staff.

KATHY J K. | Expérience générale |
Évaluation :

Peggy and the rest of the staff I encountered at the office and in the storage area were courteous, friendly, and VERY helpful. I sincerely couldn't ask for a more pleasant group to do business with!

Michael H. | Expérience générale |
Évaluation :

good customer service--thanks

WALTER S. | Expérience générale |
Évaluation :

UHaul parks their trucks in the loading area of the storage area, wait time 1 hour at desk because of year (s) computer freeze up. Poor Customer service.

PAULA B. | Expérience générale |
Évaluation :

I highly recommend this storage facility.

Emma Lee W. | Expérience générale |
Évaluation :

The service provided by the staff was great.

Dan S. | Réservation |
Évaluation :

The front line service staff was courteous and others were helpful in explaining the storage access card process and showing me to my unit.

Karen W. | Expérience générale |
Évaluation :

It is not right that I had to pay for empty spaces. There is not any proration on any time. I only had 6 days use of spaces and had to pay for 30. That is not right.

CHRISTINE D. | Expérience générale |
Évaluation :

Peggy and her staff are terrific! They always strive to satisfy the customer, while being professional. As a teacher, I rented a storage unit and rented several trucks from this location. 👍

john g. | Expérience générale |
Évaluation :

Doug is awesome.

Carida D. | Expérience générale |
Évaluation :

Peggy was super helpful as was her staff. Highly recommend!

TAMARA B. | Expérience générale |
Évaluation :

The unit hallways was always maintained and well kept at all times. The mgr Peggy Enquist an assistant mgr Doug Platt was the greatest helping with anything. That’s the best storage place I’ve had.

brad s. | Expérience générale |
Évaluation :

Peggy, Doug and rest of staff were always very friendly, even when the lines were long

JAMES OR DJUNA B. | Expérience générale |
Évaluation :

Thie worst customer service. Water damage in my unit after the hurricane. Still to this day Peggy refuses to answer any calls or return any calls to the agent. Peggy ‘s attitude is horrible.

Christian R. | Expérience générale |
Évaluation :

Thank you he entire staff was nice and helpful! I will recommend and if I ever need storage or moving trucks again. I’ll go to Ocoee uhaul. Thank you

MARCEL B. | Expérience générale |
Évaluation :

Very good facility, good use extra help at peak hours

Audrey w. | Expérience générale |
Évaluation :

Ms. Peggy you are AWESOME!!!!

Non reviews have been submitted for this location.

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