Évaluations des clients U-Haul Moving & Storage of Odenton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Odenton

Cote générale :

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FRANCINE A.
Évaluation :

Le client n'a pas laissé de commentaire.

MICHELLE M.
Évaluation :

N/A

Alex S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Diana T.
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Le client n'a pas laissé de commentaire.

KIMBERLY B.
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Le client n'a pas laissé de commentaire.

PHYLICIA P.
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Le client n'a pas laissé de commentaire.

NICKOLAS P.
Évaluation :

Meggan Carr was excellent - thanks!

PETER W.
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Outstanding service!! Megan does a Super job!

KYLE W.
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Excellent service

COURTNEY R.
Évaluation :

It would be helpful if you received a quick demo on how to use the vehicle. Also, when someone gets an add-on, it would also be helpful if the agents showed you where it was- like a dolly or furniture pads.

Kevin G.
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Le client n'a pas laissé de commentaire.

JEREMY S.
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Le client n'a pas laissé de commentaire.

TAVIS C.
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This was the best U-Haul service I had ..........the stuff at this location need a Increase in pay they been open since COVID-19 started........

David T.
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Everyone at Odenton U-Haul was very friendly and helpful.

RITA S.
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N/A

PETER W.
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The truck was dirty, other wise the service was excellent.

TRACYLYNETTE H.
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Le client n'a pas laissé de commentaire.

RUSSELL S.
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Perfect service

JONATHAN B.
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The employee who took care of me did a fantastic job. Polite, quick, knowledgeable. I was in and out in 5 minutes picking up and dropping off. Would return again.

WILLIAM H.
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Le client n'a pas laissé de commentaire.

ROSANNE H.
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Le client n'a pas laissé de commentaire.

William W.
Évaluation :

Easy in. Very easy out. I did notice a problem with my truck (missing wiper blade) before I left, but they swapped the truck quickly. Final bill exactly as quoted. Overall good experience. Wouldn't hesitate to go here again. Note their comments on site about limited parking. That did ring true, but not a problem for me.

RICHARD C.
Évaluation :

Gentleman who checked me in was very courteous and helpful.

TERRENCE B.
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Le client n'a pas laissé de commentaire.

SHARISE B.
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Le client n'a pas laissé de commentaire.

PATRICK MICHAEL M.
Évaluation :

The entrance needs better signage. There is a business in front of it and I was confused about where the dealer's office was

Helen R.
Évaluation :

I was served by a rude lady named Felicia. I almost wanted to ask to speak to a manager but asked for her name instead. To my surprise, I later found out SHE WAS THE MANAGER!!! She acted like I was bothering her (mind you, I was the ONLY customer in the place). I have rented from this location in the past and the experience was very different. I see there is another comment about the manager being racist. Perhaps there is some truth to it since I am black. Whatever her issue is, she is either in the wrong profession or needs to get it together. There were so many trucks parked which clearly showed that business was slow due to the pandemic. Instead of being glad we are choosing this location during these times, you dare to be rude? There was another lady who assisted me when I return the truck and she was very nice.

NICKOLAS P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandra C.
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Le client n'a pas laissé de commentaire.

SALIF K.
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Le client n'a pas laissé de commentaire.

Kenyon C.
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None

David B.
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Le client n'a pas laissé de commentaire.

Luis S.
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Le client n'a pas laissé de commentaire.

Robert M.
Évaluation :

The Indio dual I dealt with was very warm and friendly and a good guy. Thanks again!

Hubert M.
Évaluation :

Better street signage the sing makes you think turn into firestone. Missed the street now its a problem to get back to the entrance that looks like a street.

CAROLYN E.
Évaluation :

Remove that racist manager that you have renting to customers !!!!

Jasper H. | Expérience générale |
Évaluation :

Good customer service Here. Also . the manager and the staff at this location was good!!!! Ms Felicia Akers talked to me professionally and made sure that all of my needs were taken care of Without any issues or miscommunication ... I always applaud good service!!! It does truly go along way when I feel respected and I can interact smoothly while spending my hard earned dollar!! Please keep up the good work!! Happy holidays !!!!

ANDREW F.
Évaluation :

U haul needs to have four wheeled drive where I went to I got stuck and had to be pulled out

Terrence B.
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Sweep the dust and leaves from the storage part of the truck next time to avoid customers furniture getting dirty and stained.

LEON R.
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The staff was amazing. Probably some of the best staff I have experienced at a uhaul hands down. That aside Uhaul is way too expensive, probably will not use again.

Lucas R.
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Tavis and Kim were remarkable. When I visited, Uhaul's computer system had shut down. At first, they told me there was nothing they could do and that I couldn't get the truck. But I needed the truck immediately. After talking further, they figured out a solution and got me the truck I needed--despite the system's failures. My recommendation is that that UHaul--as a company--needs to give its employees a better back-up plan in case of system-wide server failures. (How did you book trucks before the Internet? With cash and paper! Why isn't that still an option???) You need to have that backup ready for the next blackout or shutdown, that way other customer plans aren't ruined. I'm thankful that Tavis and Kim were they--they truly went the extra mile to help me out.

FAVIO R.
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Le client n'a pas laissé de commentaire.

DONALD A.
Évaluation :

THE ONLINE CHECK IN COULD BE BETTER, I STILL HAD TO ENTER THE BUILDING DUE TO MY TRUCK NOT BEING WHERE I WAS TOLD, AND THE ONLINE SYSTEM GIVING ME A DROP OFF TIME I DIDNT ASK FOR. I WAS ALMOST AN HOUR OFF MY SCHEDULE.

HOWARD M. | Expérience générale |
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The manager there was great!!

Alexandra R.
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Good staff

Anthony P.
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Le client n'a pas laissé de commentaire.

Jasper H. | Premières impressions |
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Great customer service !!! Saturday October 20 the attendant working I forgot his name was knowledgeable and fast to get me in the store and right out quickly!!!

JOSEPH Z.
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Le client n'a pas laissé de commentaire.

Brett J.
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the folks who help with returns/drop offs are very friendly and very quick - it took only a few minutes to return our vehicle, very convenient!

Eva W.
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Although they did not have the same number of rental boxes their website claimed, they had enough to fill my car, and were enough for my move. So easy to put things in the crate, close the lid, no taping needed! Highly recommend using these for a move.

Francis M.
Évaluation :

Le client n'a pas laissé de commentaire.

cynthia l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BRADY M.
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Le client n'a pas laissé de commentaire.

Jan S.
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Le client n'a pas laissé de commentaire.

TASHANA B.
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Le client n'a pas laissé de commentaire.

Jasper H.
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Good fast service

GARY P.
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The gentleman that assisted my wife and I was absolutely excellent! He was quick, polite, explained everything to us well and had is in and out in minutes! Both my wife and I agreed this was our best customer experience this year hands done, if not longer. Give this guy a raise, he deserves it!! My only regret is that I forgot to ask him what his name was so I could include it here. Best rental truck experience yet, and we move a lot!

Grant G.
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Customer service was great... I should have browsed the website before going to the store to find out that I should have registered online first...

Adedotun O.
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Le client n'a pas laissé de commentaire.

JaCarl S.
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One of the latches/wires to close the back of the Uhaul truck were twisted so it wouldn't close.

TAMEIKA J.
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The front service was so unprofessional, I felt so uncomfortable but i didn't have another moving truck place close to my house ! She didn't greet us at all no good morning or how you doing ! I didn't like that . Maybe she should find another job !!!!!

Joseph N.
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Excellent Service!

LYNN H.
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Staff is always polite and very helpful. It's easy to rent from UHaul whether it's on line or in person. I will always rent from them.

STEVENELIJAH P.
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I was overcharged for the milage. The guy who checked me in refused to change the milage when I pointed out it was wrong and told me I wouldn't be charged. When I turned it in I was charged. Also hr closed the gate early so i coulnt bring the truck back when they closed.

Anita S.
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Going on line to make reservation time consuming. To much unnecessary info to complete the necessary information to make reservation. Other than that , the experience was good.

Iwill M.
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Le client n'a pas laissé de commentaire.

JONPAUL A.
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Le client n'a pas laissé de commentaire.

Gino C.
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Awesome Crew! Thank you. GC

Angelica B.
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Le client n'a pas laissé de commentaire.

DONNA C.
Évaluation :

The current way in which you conduct business is great

STEFANODOMINIC F.
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Le client n'a pas laissé de commentaire.

TIMOTHY K.
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Le client n'a pas laissé de commentaire.

JAMES W.
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Le client n'a pas laissé de commentaire.

RANDI H.
Évaluation :

I just reviewed my receipt. Van was returned at 12:15p and logged at 4pm according to recipient. I put gas in the van to get it back to 1/2 tank and I was billed for gas. No one discuss mileage fee which was. .89 per mile. This experience was easy yet seems to be done fraud.

LISA W.
Évaluation :

Dianna Carter is the best!

LISA W. | Premières impressions |
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Dianna Carter was the best. She made my experience flawless, she was kind, extremly helpful and I would reccomend this location all becasue of her!

Charles K.
Évaluation :

Super simple check in process

Jacob B.
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Le client n'a pas laissé de commentaire.

Rufus H.
Évaluation :

Better customer service

Thomas S.
Évaluation :

Excellent service, support, and recommendations.

Ryan B.
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Le client n'a pas laissé de commentaire.

Edwin C.
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The lady who received us on our arrival was really rude and unprofessional. I think she needs some sensivity training. How ever the one that we dropped the truck with was exceptionally great.

Greta U.
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Le client n'a pas laissé de commentaire.

DENNIS S.
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Le client n'a pas laissé de commentaire.

Matthew M.
Évaluation :

I was over charged on my bill. Please refund the over charge.

MARCO BONIFACIO M.
Évaluation :

Le client n'a pas laissé de commentaire.

DONNA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Alberto F.
Évaluation :

None

cynthia l. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM M.
Évaluation :

The latch on the back door had been cut and I was unable to secure my valuables on a 3,000 mile journey. That truck should never have been rented period. Unacceptable.

Mary B.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen L.
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Le client n'a pas laissé de commentaire.

Caren F.
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Le client n'a pas laissé de commentaire.

Jacqueline R.
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Le client n'a pas laissé de commentaire.

TROY L.
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Le client n'a pas laissé de commentaire.

SCOTT J.
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Le client n'a pas laissé de commentaire.

DONNA F.
Évaluation :

Le client n'a pas laissé de commentaire.

Rodney D.
Évaluation :

The truck was amazing. My thanks to uhaul for having such great vehicles

Veera P.
Évaluation :

Staff is friendly, speedy, and professional. I have used this location before And am willing to drive a bit further to use them again because of the cleanliness as well

David R.
Évaluation :

Le client n'a pas laissé de commentaire.

SONJA F.
Évaluation :

U-Haul could speak to the reps about how to treat customers.

Lynwood K.
Évaluation :

Le client n'a pas laissé de commentaire.

CLINTON B.
Évaluation :

Le client n'a pas laissé de commentaire.

RENEE E.
Évaluation :

employee needs to be specific about the time and return of equipment I was told to return the truck tomorrow and was charged an additional day had if I had known that the truck was due back at 10 am I would I have brought by the ten the next day. In addition I don't understand in the first place why I couldn't bring the truck after 7pm this the first time I rented from uhaul in the pass and was able to return the truck back after they close.

Jessica A.
Évaluation :

Customer service was very rude. I was told i had 24 hours but also asked to give a time, which I had no clue and tried to get it back by closing, then it started raining so decided i shoukld use the 24 hours, then charged $30 extra to use it. Almost every person on the phone was extremely rude and unaccomadting.With exception of the last call i made, she was at least polite.

JAMES P.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES P.
Évaluation :

Le client n'a pas laissé de commentaire.

gladys a. | Expérience générale |
Évaluation :

I used this establishment for over a year. I closed my account when threats were made to call to the police on friends who were assisting with moving things from the storage; having had the code and key to access. With me being out of State and the assistance I was getting was from individuals who has traveled from VA to MD with a truck to help move some things that needed to be shipped. Access was denied due to the monthly fee not being paid but the intent was to pay it after getting help with the late fee. My guest asked for assistance to waive the late fee as it had only been a few days since the payment was due. The exchange resulted in my guest begging the attendants for assistance but denied and asked to leave or the cops would be called. This is a very sensitive time in our country and it’s unfortunate that white women feel that a misunderstanding or dispute warrants calling the cops on black men; when no life is in danger. The staff offered an apology the day following the incident but the experience had already put a bitter taste in my month. This is a location by a military base. Not sure how they have not been able to embrace diversity. The fact the the manager tried to justify the actions of her staff after reviewing the tape is what annoyed me the most. Instead of taking ownership and accountability for the matter not being handled professionally, she tried to imply that my guest was in the wrong. Fact is they know they were wrong and that’s why the attendant apologized and have my guest access the following morning. She could not explain why an apology was extended and why the very person that they were so threaten by the day before; who needed the police called, had now gotten an apology and was peacefully escorted to the very storage he was trying to enter the day before!

tanya w. | Expérience générale |
Évaluation :

Only comment I would make is that there should be some consideration prorated amounts if their things are moved out let’s say within five days of their bill due date.

Karen B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rosa C. | Expérience générale |
Évaluation :

Excellent customer service. Staff was very attentive and helpful. Convenient location. Lacks customer parking.

Chris S. | Expérience générale |
Évaluation :

Customer service provided by the front desk was excellent

John W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ANGELINA B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Victoria M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Shanell J. | Premières impressions |
Évaluation :

Everything was explain to me by my service provider and I was walked to my storage room. I was given information on how to login and out of my unit. I do not have a light bulb in my unit. I requested one, but never received it. I brought one from home only to find out the outlet is totally broken. I am very disappointed with this.

Rosa C. | Premières impressions |
Évaluation :

The young lady who was on duty was awesome! Very helpful and friendly. Great personality. Thank you.

E'Meka D. | Expérience générale |
Évaluation :

Great Staff! Helpful with my move in and move out. Kudos to the team!!

Steven H. | Premières impressions |
Évaluation :

Megan and Diana were awesome!

darnetta p. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andre R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert P. | Expérience générale |
Évaluation :

There was construction taking place and there was concrete dust in my unit.

senaida m. | Premières impressions |
Évaluation :

Tavis is an excellent representative for your company. He was incredibly friendly, promptly met me outside before I even had a chance to come around the vehicle and was extremely organized and efficient in printing out my paperwork and showing me the unit. I’ve never received such great care from UHaul or any storage company, for that matter.

Norman M. | Premières impressions |
Évaluation :

The GM and staff are great and above and beyond to help. Facility is clean all the time

matthew m. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Junior H. | Expérience générale |
Évaluation :

Excellent customer service and extremely professional. Mr. Tavis Crockett went beyond the call of duty to assist me when I move my stuff into and out of storage. Also, Meagan was really helpful and making the process simple for me to rent a van when it was the last few hours to move and secure a van. I am appreciated for their team and individual effort. I would recommend this location to everyone I know.

Jaclyn H. | Expérience générale |
Évaluation :

No comment

Shelby D. | Expérience générale |
Évaluation :

Felicia is very rude and doesn’t keep her word. When the card access wasn’t working, she stated she sent a letter to let customers know. I did not receive letter and was unable to get into unit. I also went to unit and elevator wasn’t working and lights were out. When asked when would this be fixed, was told she did not know. I asked would customers receive a credit since she was unaware when the lights would be on again and the reply was no. She also stated that I should be able to see because of emergency lights. I stated that I could not. She stated that she was again unaware when this would be fixed and said she would call me. Never received phone call. Due to all of this, I moved to another facility and closed my account with UHAUL.

DON N. | Expérience générale |
Évaluation :

👍🏽

Samuel B. | Expérience générale |
Évaluation :

Professional on-site staff.

Christina K. | Expérience générale |
Évaluation :

The staff was great. Always helpful, friendly. Megan was the best. It was easy and convenient.

Jacquiline S. | Expérience générale |
Évaluation :

Very pleased with the storage facility as well as the staff at this location.

sarah w. | Expérience générale |
Évaluation :

First time needed a storage unit. Very clean! I was excited to see carts (free to use) to help carry boxes to the unit.

ALLAN B. | Expérience générale |
Évaluation :

Clean, well kept, secure property. Lighting inside unit could have been better, but was still enough light to work with.

Rhea M. | Premières impressions |
Évaluation :

Very nice facility

Rachelle B. | Premières impressions |
Évaluation :

The system wasnt working correctly I was unable to get the key card to have access to my storage area. It took longer than normal so we opted for a pin code so it wasnt the worse or best experience

Christina L. | Expérience générale |
Évaluation :

Very good service through the whole time I was renting

Jania T. | Premières impressions |
Évaluation :

Tavis C was extremely helpful and made my day!!! He made my uhaul rental and storage process a breeze. Amazing customer service and very helpful.

Tureana D. | Premières impressions |
Évaluation :

I appreciate all of assistance given.

TERI H. | Premières impressions |
Évaluation :

I’m very happy with everything and everyone!!! Thank you for making what could have been a Stressful move into a Breeze!!!

Rebecca A. | Expérience générale |
Évaluation :

I highly recommend this facility. It was easy to move in and out of and the staff was very helpful. I felt my belongings were secured and had no worries. The elevator and carts were an absolute bonus!

Linda W. | Premières impressions |
Évaluation :

Always great service

alonzo h. | Expérience générale |
Évaluation :

Everyone I delt with was very nice and helpful.

CADDELL B. | Premières impressions |
Évaluation :

Excellent customer service, very detailed and knowledgeable staff.

Colonel E. | Premières impressions |
Évaluation :

Each time I needed U-Haul’s services, everyone there made my experience very pleasant and stress free. The customer service was superb.

Kelsey R. | Premières impressions |
Évaluation :

Could not ask for a better service, great group of people running this location

Terria T. | Expérience générale |
Évaluation :

Excellent team work

mark m. | Expérience générale |
Évaluation :

GREAT PLACE 2 RENT FROM 2 STORE YOUR STUFF

David A. | Expérience générale |
Évaluation :

Great professionals and very friendly

Jim A. | Premières impressions |
Évaluation :

Quick processing and truck was as contract said.

jeanette j. | Expérience générale |
Évaluation :

11 months my precious belongings in this U Haul Storage & the ease to get in & out was safe & easy. The move down to FL was fabulous with their one way 20 ft truck. Management & staff tops!!

Francia T. | Expérience générale |
Évaluation :

None.

David A. | Premières impressions |
Évaluation :

Outstanding customer service by all!! After driving nearly 2,000 miles, it made my day that everyone was friendly, courteous and so helpful to make my day easier! You have an outstanding team!

Vernon S. | Expérience générale |
Évaluation :

Na

John B. | Expérience générale |
Évaluation :

Nice people

Binx A. | Expérience générale |
Évaluation :

This facility is clean, friendly, attentive and very helpful. I’d recommend it to anyone looking for quality service and a hassle free experience. Thanks for the pleasent service!

Melvin W. | Expérience générale |
Évaluation :

For both the move in and move out your staff at the facility were extremely helpful and courteous -- and provided an excellent level of service.

Alycia C. | Expérience générale |
Évaluation :

Facility filled storage needs adequately. However, temperatures inside storage buildings were significantly colder making it uncomfortable to spend any time in an indoor unit.

Evelyn W. | Premières impressions |
Évaluation :

Felicia is awesome

KEVIN L. | Premières impressions |
Évaluation :

Awesome experience with interacting with the staff members at this location, I would recommend their services to family and friends.

Shayla S. | Expérience générale |
Évaluation :

Kind and courteous staff. One of the most affordable units in the area. Tidy, clean, and indoors

James R. | Expérience générale |
Évaluation :

The staff was very helpful and went the extra mile to assist when possible. During my move out the representative assisted with installing tie downs to secure load, many thanks

JILL B. | Expérience générale |
Évaluation :

Odenton facility: well maintained, knowledgeable and helpful employees; reasonable rates; secure grounds. Will recommend to everyone I know. The best I have used in Wash-Balto area.

Charlene H. | Réservation |
Évaluation :

Right off the bat, clerk was extremely unfriendly when I walked in. She did not explain well how key card worked. A LARGE MOUSE TRAP greeted us when we finally got in to our 5x5 space. No, just no.

Jeffrey H. | Réservation |
Évaluation :

Great customer service. Nice clean facility.

nichole b. | Réservation |
Évaluation :

Great service!

Susan F. | Réservation |
Évaluation :

I didn't use this,. I hope it was cancelled.

KATHRYN M. | Expérience générale |
Évaluation :

No additional comments.

Holly M. | Expérience générale |
Évaluation :

The facility was a little congested due to the road in and out being very small BUT it was clean and dry and the staff was very friendly.

Dawn W. | Expérience générale |
Évaluation :

None.

ROBERT K. | Expérience générale |
Évaluation :

The question about staff being friendly and helpful is Yes or No. I answered no but the real answer is Some were and some weren't. There were good days and bad days...enough for it to be frustrating

Nelsa W. | Réservation |
Évaluation :

The service was great but the unit I reserved online was not the one I received.. I was told they do not have that size at that location. This was a bummer as I had to get a larger more expensive unit

michelle p. | Réservation |
Évaluation :

The General Manager went over and beyond to make sure I was satisfied.

alexander e. | Expérience générale |
Évaluation :

The indoor storage area was not climate controlled. It was hotter and more humid inside than it was outside. This poses harm to electronics.

Vincent C. | Réservation |
Évaluation :

Excellent customer service during check-in. I was very pleased by the staff's professionalism. Thank you.

Neil I. | Expérience générale |
Évaluation :

Same trash outside elevator for two weeks.

JOHN M. | Expérience générale |
Évaluation :

Love it. Everything was as expected.

KIMBERLY M. | Expérience générale |
Évaluation :

Staff has always been so professional, and that’s really appreciated!

Julio T. | Expérience générale |
Évaluation :

I better not comment

Non reviews have been submitted for this location.

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