Évaluations des clients U-Haul Moving & Storage of Ogden

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ogden

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Kevin F. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Hire a manager that is not a thief. I was charged a damage fee for something that was not damaged and not even shown to me. I did not even receive a phone call letting me know about the supposed problem. Made me rethink an extended rental which would have paid much better than what they stole from me. I will use budget next time

Connor L. le

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Everyone seemed to be stressed and rushed. And the lady that helped me seemed easily irritable. Must have had a bad morning.

david C. le

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The drop off staging area was full of returns and no place for me to park. The sign said for me to wait with my equipment and I did with no avail no one came out to help I had to go inside to get somebody to come outside to figure out where to place this equipment the trailer the woman was very helpful at that point and very friendly which made me happier.I would think that the staging area for drop off would be better maintained and more helpful to a customer if that area is watched by an employee.

Keith S. le

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Not have the rows of product up against the counter, you can’t see the people at all. Have better customer service, the lady who helped us was very rude, listening to hard metal that she turned off when we got there. She seemed to not want to help us from the very beginning. The customer service of the guy in the lot was also terrible. If you see a customer just waiting, go help them. If they ask for help, just help them, don’t worry about wether or not the person inside asked you to or not. Everyone seemed to not be interested in doing anything but listen to music and text.

Ranae W. le

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Great service

Kevin S. le

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Le client n'a pas laissé de commentaire.

Kaitlyn A. le

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TRAIN YOUR EMPLOYEES BETTER!!!The computers were a mess, no one could get their information correct took them 3 days to get the computer information together so i could get my deposit back.

Aaron C. le

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Le client n'a pas laissé de commentaire.

Kurt E. le

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Office was under staffed. Consequently, too much waiting.

Patrick C. le

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The location could not give me a return location.

Andrea Z. le

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Le client n'a pas laissé de commentaire.

Matthew K. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

NATE T. le

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Le client n'a pas laissé de commentaire.

Ada A. le

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Much better customer service this time than last time. Thank you!!!

Pamela T. le

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I had a great experience at this location that is why I always go to this location for my uhaul rentals.

Craig H. le

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Le client n'a pas laissé de commentaire.

ALAN H. le

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The young man by the name of Benjamin was a little rude, arrogant, unfriendly and unhelpful. Another guy finally came over and assisted me with the old ratchets that would come off to remove the straps from the tires. Benjamin just stood there and watched me. When I looked up him, he just walked off. Thought that was a little strange. The other guy was very polite and helpful as was the nice young lady at the counter.

Pat B. le

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Was suppose to pick up the trailer at Rogers Eggs but there was not anyone there to help us even after we and Uhaul called them. We had to go to the Uhaul on Wall to puck up the trailer, Will never use Rogers Eggs again

Randall B. le

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The gentlemen met me at the drop off point and had me out of there in less than 5 minutes. Very efficient and personable!

sherry b. le

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Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.

Adam R. le

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Le client n'a pas laissé de commentaire.

Roberta C. le

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Le client n'a pas laissé de commentaire.

Norma H. le

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Good customer service.

lincoln C. le

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Jeffery was outstanding!

James K. le

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I attempted to return a few unused items but was refused due to not having a receipt! They were intact and ready for restocking. I saw no reason to deny the refund! Boooo! That was $20!

Sheldon M. le

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I returned the truck before the 7 pm closing and the app to check it in would not work and the attendant told me to drop the key in the drop box and i would not be charged a late fee and yet i still was, They were not willing to help check it in. I have used this location several times but will not again.

Adam H. le

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Awesome staff

Stuart Q. le

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Le client n'a pas laissé de commentaire.

DAVID M. le

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Le client n'a pas laissé de commentaire.

Kimberlee C. le

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Le client n'a pas laissé de commentaire.

Beatriz F. le

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you guys do a excellent job with us .. keep being the way :)

WAYNE L M. le

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Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 👍🇺🇸

Keirie G. le

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It was terrible and expensive, employees were extremely rude

james E. le

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Le client n'a pas laissé de commentaire.

Jose P. le

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Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.

Jeff N. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Le client n'a pas laissé de commentaire.

ryan r. le

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Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.

troy t. le

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The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.

dianna d. le

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Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!

Jessica H. le

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The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient

Alicia R. le

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Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(

ROBERT S. le

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2 hour wait for some one to drill a lock pay $50 for a bit just in case one broke. Had the locker for 89 months paying $40.month for $3600. No reason U-Haul could not have keep a key. Unsatisfied!!!

Suzanne S. le

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Storage is well ordered and clean. My only complaint is distance from truck to storage location.

Robert F. le

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Thank You

Mariam G. le

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Excelente

Matthew B. le

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Great customer service!

Linnae S. le

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Easy to obtain and cancel.

Cecil M. le

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Very Friendly and very helpful

sherley b. le

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Chrispen and Sue were especially proficient. Just one minor mis-step in the 3,000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Thomas R. le

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Better trained staff

Bart L. le

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Very professional and friendly staff

Lonnie A. le

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They were kind

Lisa L. le

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Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.

Candi O. le

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Thank you! This was just what we needed.

CHRISTINA R. le

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If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.

Richard S. le

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Manager does not care about staffing requirements. Very slow service because not enough employees.

Corey R. le

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The uhaul facility in Ogden UT was amazing.

William W. le

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First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..

rebbecca g. le

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Very friendly staff.

Leslie M. le

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This is our second usage of your facility. It is as great as the first time. Thank you.

Jackie J. le

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Great service, friendly and helpful clerk. Will highly recommend location .

Lucy G. le

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Very helpful

Gary O. le

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This facility is outstanding, a true reflection on management.

William W. le

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From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!

Jorge r D. le

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Good customer service

Christopher H. le

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When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.

Rex S. le

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I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed

mark b. le

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good

RYAN F. le

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Great staff, very accommodating and extremely secure. Also, can’t beat the pricing for RV storage!!

Adrian W. le

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Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term

skot t. le

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Staff was knowlegeable and helpful in setting up my storage unit

Timothy K. le

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all ways great

Robert C. le

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thank you

Jaymz B. le

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The gentlemen that checked us in was very helpful.

Zack S. le

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Great service

Mathew B. S. le

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the experience was good during the rental time.

Andrew N. le

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The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site

Christina M. le

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Very easy to use and reasonable pricing

AMANDA J. le

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This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.

Zack S. le

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Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience

Linda Z. le

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You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!

Brittanie D. le

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I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I’ve seen and he’s so SO helpful. Thanks UHaul. Excellent job.

DONALD S. le

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Well organized and maintained, but keep an eye out for squatters

SHARON S. le

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Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!

Tracey P. le

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The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.

Gary M. le

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Very fair and easy to work with employees.

Mary M. le

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..

Patricia W. le

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Daniel was so helpful, and made our experience so welcoming and enjoyable.

shanel a. le

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Very helpful when I went in.

Paul S. le

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The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.

Holly B. le

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They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul

EMILIE L. le

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We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.

DEBRA D. le

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The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!

HORACE C. le

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Surely I will use your services again.

harmony w. le

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My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.

raymond w. le

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Stop Moving storage shop kudos Toby great everything you need and everything

mikayla s. le

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Double code entry boxes were a little confusing

Art K. le

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Clark provided exceptional customer service

Victoria L. le

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While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.

HOLLY S. le

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Very secure.

Diane Z. le

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It was convenient and very clean

Joshua E. le

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The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.

Tracey P. le

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extremely friendly and helpful.

Linda E. le

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very clean friendly cool great all around

Steve M. le

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The person who helped me did a great job!

trevor c. le

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Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.

OSCAR D. le

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Everything very good service prefect

Ronald B. le

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Alarms on every storage door. Peace of mind!!!!!

chrysta h. le

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Everytime I went there always heard alarms goin off

Rebecca C. le

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Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional $100.00 deposite.

sidney j. le

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We have USED this Uhaul facility many times and have always received the best Services.

GAYLA JAMIE G. le

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The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.

CARRIE E. le

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The lady that helped me was very courteous and friendly

Keith G. le

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I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.

Lori D. le

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The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.

Audrey R. le

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No complaints about anything other than there is always a wait to be helped by the staff.

KATHERINE Y. le

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This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.

pesi l. le

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We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don’t get off work until 7pm. Just wish it were open later

Paul V. le

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This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much

Darrell B. le

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A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(

Elesha A. le

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Everything went well, and if I ever had questions, the staff was very helpful.

tracy g. le

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Thank you!

DAVE P. le

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The staff was always very helpful with a smile on their face. Thank you.