Customer Reviews for U-Haul Moving & Storage of Ogden

7 042 évaluations

3421 Wall Ave   Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

(801) 392-5349

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(801) 392-5349

3421 Wall Ave
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

CASEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

Really helpful and efficient. A very convenient way to rent a truck.

Mark A. 
Évaluation :
5

Nothing really I had a great experience

Shelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Troy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Great ratings from me but we were almost unhappy customers. Initially, the lights connection was not working between my truck and the trailer. I was told I could not rent the trailer and their guy was off that day that could troubleshoot. I had to contact 3 trailer places but they were too busy. I came back to cancel but Michael (I believe) wanted to take a look. Long story short he only pressed the connection harder together and the lights worked. I was so grateful for Michael and sorry I was 2 hrs late because Initially the obvious action was not taken to confirm the lights did actually work.

MYRON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar G. 
Évaluation :
4

Someone did some minor damage to my vehicle while stored there

MIKE R.  |  Expérience générale 
Évaluation :
1

I was not happy. I rented a truck and wanted to redeem my free month of storage that you get with a truck rental but the associate said that I had to get the truck from their location specifically in order to do that. I got the truck from somewhere local and expected to be able to have a free month of storage. When I called and talked to an associate nothing was mentioned about having to get the truck from a specific location and nothing was mentioned on the website. It was very inconvenient to have to dish out another 90$ for a storage unit after paying already for a truck.

KIARA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
4

The price of the truck shot up way to much for a $39 truck.

VICKY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dustyn Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

The staff and manager went well above my expectations every time I called on them for assistance.

Melissa R.  |  Expérience générale 
Évaluation :
2

I was charged $20 for after-hours drop-off, even though the vehicle was early by 9 hours. It was due back Aug 2nd at 11 am, and I dropped it off on Aug1st at 8 pm. That charge is complete and utter bullshit, in my opinion.

NICKOLAS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valeria A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca O. 
Évaluation :
5

Customer service is top notch, and the whole process is so easy! This is my second time at this location for a reason.

Brian W. 
Évaluation :
5

Put gated dumpsters with code entry only for customers.

Steven F. 
Évaluation :
5

The process was quick and easy.

Clay O. 
Évaluation :
3

It's not the location, it's UHaul. Customer service was horrible. We needed roadside assistance and could not get a response. Truck had issues. Very frustrating.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

26' Uhaul truck has a steering alignment issue. The wheel was cocked ¼ turn to the left and had a really bad wobble and wheel vibration driving down the road. I had a uHaul roadside mechanic come to my house before the trip but he was not able to fix it. He said it needed a tire alignment but uHaul did not seem to care. I then drove the truck 2000+ miles with a bad vibration and a constant chatter in the steering wheel which reverberated through the cab. I was a terrible riding truck and was not enjoyable to drive. I'd like to see this location take better care of the vehicles to better serve the customer. I paid nearly $3 000 for this rental and it was a very bad truck.

Chad J. 
Évaluation :
5

My only complaint is I got charged for mileage even though I put $120 worth of fuel in the truck. I got it at half tank and returned it nearly full. Seems like a refund for a portion of fuel would be issued.

Gregory A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe J. 
Évaluation :
5

Great customer service, easy online access and the people at the front desk were friendly and real nice

Daniel H. 
Évaluation :
4

The driver side door was very difficult to close. The dash light kept telling me DRIVER DOOR NOT CLOSED. i had to slam it hard several time each time I got into the vehicle

David W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herberth J. 
Évaluation :
5

You guys were amazing thank you again for the help!

Cheyanne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

We would all love lower prices.

Irma G. 
Évaluation :
5

Everything was really great...the staff were kind, helpful & professional. My only comment to the gentleman checking in my truck was that I told him the driver's door was really hard to fully shut--he commented that yes, you have to pull it very hard to shut it! I'll do that next time. Merci!

Barbara B M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Everything was great!!

Chanda W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heraldo g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

My experience with Uhaul was awesome. Excellent service à la clientèle. Good prices especially for two units I needed compared to other places! Thank you all for your services! I would definitely recommend Uhaul to family and friends!

Samantha A.  |  Expérience générale 
Évaluation :
5

Had issues with rental unit and taken care of by Lonnie excellent service by him

Kevin H. 
Évaluation :
5

This was the best uhaul location I have ever rented from. Staff was on top of everything. Highly recommend this location. 

shawn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS H. 
Évaluation :
5

I have rented from the Wall Ave location many times and not only return based on location but I know the service I get there is personable, not just another renter. The team seems to work great together. Keep it up.

Nathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arizona S.  |  Premières impressions 
Évaluation :
5

In what has been one big mess of a move, U-Haul is the company that was able to get me a truck and a in a pinch, a trailer in the last hours and was very, very flexible when I realized my storage needs were greater than I had originally planned. U-Haul has been a bright star and they have earned my loyalty as a customer.

Crystal Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brock T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
2

Employee was not very helpful. Asked if there were any problems with the trailer, we told her about the tires. She just looked at us, didn't say a word and kept unhooking the trailer. Seemed completely uninterested in the fact we did have problems.

Michel G. 
Évaluation :
5

Love the ease. Everything was on time. I have zero complaints and i am very satisfied.

mark K. 
Évaluation :
5

The location is immaculately clean, the air conditioner is amazing and does an excellent job at climate control. The staff is always helpful and professional. The manager knows what she is doing and is amazing. My only complaint is that for a facility that is supposed to have 24 hr access to a unit I'm paying for, U-Haul wants to charge me additional fees to have actual 24 hr access. That seems like a con. The QR code posted to get more information about 24 hr access leads to a dead web link. The office hours are posted. The facility "open hours" are not posted. I only found out what the facility hours were after having to call the security company to get access to the building because my access card wasn't working after I got locked out mid move and was unable to at least lock up my unit. I'd have to wait 7 hrs to be able to get back in. Some customers work odd hours, and can only do their moving at night. And with our current heat wave, it's actually preferable. If I start moving things in and out during "open hours", I can be locked out of my unit and the building in the middle of my move the moment I walk out the door to put something in my car after 10:01 pm. Or set off alarms while inside the building and have the police called because I can't turn it off by just swiping my card. That's an awkward situation that doesn't need to happen. As long as I have my access card or code, there should be no restrictions on me accessing my unit for the full 24 hrs like ANY OTHER storage company. The building doesn't "close" right when the office closes. While I appreciate those "extended access hours", Restricting those hours of access doesn't make a lot of sense, especially with all the cameras and the heavy duty security system already in place. Wanting to charge extra for that access, without offering the ability to even choose to pay for that option online outside of office hours like what is already available when starting a unit rental contract on the U-Haul website, seems like poor planning. Making that option possible will save existing customers a lot of headaches.

Josh A.  |  Expérience générale 
Évaluation :
1

Worker got in my truck to hook it up to a trailer was driving reckless and broke my tool box

JEREMY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

This facility and services were fantastic. Storage facility was clean and well taken care of. Customer service was extremely helpful. I highly recommend!

Aaron C.  |  Expérience générale 
Évaluation :
5

Trailer had a busted ball bearing

Melanie A. 
Évaluation :
1

Staff wasted my time. Showed up and parked the truck in the lot and walked inside; the staff had me walk back outside and park it in another place; walked back inside and waited for help; then we walked back outside and was asked many irrelevant questions; charged extra money for driving 5 extra miles; staff was confused by trailer that corporate had me tow for free; if I decide to rent again I'll drop off after hours so I don't deal with this time wasting; also don't appreciate being nickeled and dimed for five extra miles.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob T. 
Évaluation :
5

Thank you saved alot of money I definitely don't have thank you for all n ur staff excellent....mahalo...

Rose T. 
Évaluation :
1

The Manager of this location is the rudest person I have ever dealt with. She talked very rude and disrespectful to my wife who had called about a refund that was owed to us and was met with anger and disrespect and then told well you tried to steal our truck which was absolutely not the case. In looking at the low rating you guys have for this location I would suggest doing something about this manager who has no customer service skills before she hurts your business even more than she has

kyle D. 
Évaluation :
3

Friendly and efficient.

chad H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janda F. 
Évaluation :
5

They really worked with me to get the rental going, it was very much appreciated.

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
2

The lady behind the counter that "helped" me was a b!tch. You could tell she didn't want to be there. She was rude and would talk over me when I would try and answer her questions. All I had to do was get the key to the truck from her and she made it the most frustrating and difficult experience.

Andrea W. 
Évaluation :
5

Personnel were very helpful in allowing me to pick up the truck before my scheduled time. Much appreciated. The truck was clean and contained the additional equipment I had ordered. Unfortunately the ac didn't work which I didn't discover until we were into the trip. Otherwise everything was fine.

Mark A. 
Évaluation :
2

Terrible customer service. Would not recommend this location to anyone.

Jennifer G. 
Évaluation :
5

Staff was knowledgeable and friendly.

Tanya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deiane B. 
Évaluation :
3

Explain the difference in insurance a lot better Explaining that the standard insurance does not cover all of the U-haul

Ritchard G. 
Évaluation :
5

I was there nine years and never had a problem one. And when I went to work in the storage unit everything was perfect.

DEBORAH G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emerson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

My experience was absolutely amazing! I walked in frustrated and left relieved! Lonnie I believe is his name was amazing! He made sure he checked every availability he possibly had. At first the trucks were all reserved . But I think he seen the severity of me needing a truck and boy obit did he find a truck for me! I was thurlly impressed with Lonnie and I left very satisfied! On a scale of 1to 10 Lonnie definitely gets a 12 from me!!!!

Beverly R. 
Évaluation :
5

Keep up the good work

MIKE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin C. 
Évaluation :
5

My overall experience was great. My only suggestion is that when you move out and don't have time to go to the office to close out your unit, to leave your storage door open so they know you have checked out and it is vacant. I had two. One with a swinging door and the other with a roll up door. I pulled the roller door down when I vacated. Even though the locks were removed they only checked me out of the unit with the swinging door. That one closed out flawlessly. The other, they didn't easily see it so I had to call and go into the office to ensure that it was closed out. Had I left the door open I'm sure it would have been like the other unit. They sent me a text to ask if I moved out, which I responded yes, and emailed me a close out receipt. The other they didn't do it was clear that they did not know. Outside of that, a great experience.

Lisa M.  |  Expérience générale 
Évaluation :
5

I had a fantastic experience with this location when I brought my items in from out of town. We're moving to the area and our place wasn't ready yet, so I needed a storage unit for a while. Sierra was polite and professional, and took great care of me, despite being very obviously busy.

Michael M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roseann K. 
Évaluation :
4

The facility was good. A refund of pro-rated fees would have been nice.

DOUGLAS R.  |  Expérience générale 
Évaluation :
5

put in a tv in the lounge

Deborah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phyo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittani G. 
Évaluation :
5

The guy that assisted me with taking the trailer on and off the hitch was really great to work with.

KIRK B. 
Évaluation :
5

I did feel like the self-check in process could be greatly improved…. But the second customer service rep I chatted with was very helpful

Julie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lane L. 
Évaluation :
5

Mike handled rental and return perfectly.

RALPH Q. 
Évaluation :
1

I was over charged and racially discriminated against

OLAJUWAAN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
5

All of the staff were SO great and helpful!

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN M.  |  Expérience générale 
Évaluation :
4

Pick up was quick and painless. When I returned the truck Jeff Burrows was the greatest to deal with after a hard couple days of moving

Jodie H. 
Évaluation :
5

Maybe get a discount if you over filled the gas tank

Mario F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete R. 
Évaluation :
2

The customer service people are very abrupt and rude. I asked about the afterhours check in and was told it was the same process as I did the following day when I rented a uhaul truck from the Midvale location. That was all the information I was given. I did the exact same steps, log in from the uhaul parking lot when I returned the truck and entered in the required information for the truck return. The next day I was charged the 20 service fee. When I asked why they said it was because it showed I checked in less than a mile from the uhaul place. I explained that I was in the parking lot when I checked in. I was put on hold for about 5 minutes and then the person got back on the phone and told me I was a liar and ai had no way to prove it. He also proceeded to tell me that I was required to upload a screen shot of the truck, the parking lot, the mileage and the gas tank after I checked in. I was not given this option on the check in app nor was I required by the other uhaul places I rented from to do this step the day before. I had no problems doing the after hours check in and was not charged the fee. I would never rent from this place again. Not so much upset about the fee as I am about the rude way I was treated after spending 400 dollars on moving trucks in 2 days from this place and being called a liar on the phone. Seriously, gps saying I was less than a mile away and it couldn't be a internet service location error and not me lying about my location? I even had a receipt from the Maverik down the street where I put gas in the truck just before I checked in. At least be polite to your customers even if you can't take off the fee. I have worked 20 years in customer relations and would never treat anyone the way I was treated at this place.

Sarah F. 
Évaluation :
5

Wish I could have gotten a larger unit but oh well. Great staff. A few times I was loading unloading by myself but there was not a courtesy cart to be found anywhere!? Unfortunate but it be like that sometimes. Overall great place in my experience. Not much I'd change (I can't think of anything rn) maybe making sure the outside loading area is free of the massive amount of bird poop that it was covered in. The floors were really smooth so that was nice too.

Eve Lilith (isaac) M.  |  Expérience générale 
Évaluation :
2

To whom it may concern Regarding my recent uhaul truck rental. I would like to submit a complaint. I'm very displeased with the customer service and charges to my recent rental. For the following reasons: uhaul.com/share did not work for me, to submit the truck after hours. A very unsuccessful, non-user friendly experience. Calling your 800 number support indicated I was on a 60 minute wait time. That is unacceptable for after hours support. After attempting to figure out how to check in the truck after hours for 40 min, I gave up and put the key in the drop box. My emailed receipt indicated a charge of ~$100 more than the initial contract. ~$331 vs $234. Unacceptable. I was charged for a 2 day rental. I used 1 day rental with the after hours checkin. Unacceptable. I was charged $28 Safe move charge for 2 days instead of $14 for 1 day move. Unacceptable. I was charged $10 for furniture pads instead of $5. Unacceptable. I was charged $14 for the utility dolly. I did not use it, but had to remove it from the truck inorder to make space for my moving items. Unacceptable. I expected only an additional $20 charge for dropping off the key and letting the uhaul staff, do the checkin details from the after hours dropoff. My opinion is this is just an additional uhaul charge to make extra money. This is work that your staff normally provides for no charge when I checkin a truck or trailer during regular hours. Why am I charged for this, regardless of when the rental is returned? This is your responsibility. I have been a loyal and frequent user of uhaul equipment rental. This recent experience has me question your customer service practices. If my continued customer loyalty is valued, I would like to speak further about this incident with management and remove those extra daily charges. If my loyalty doesn't matter, then I can not recommend your service to my friends and associates. I will warn them about some of these customer service practices. Thank you for considering my letter. I can be reached at: 801-668-4893 Sincerely, Kent Willie

Kent W. 
Évaluation :
5

Great service, friendly staff! Can't think of anything that could be better

Carol H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAY V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ledicia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff K.  |  Expérience générale 
Évaluation :
5

Easy and convenient. Like the facility. Good central location. Staff especially helpful in explaining options

William W.  |  Premières impressions 
Évaluation :
1

I was put on restriction to my unit by the manager who was rude for being in my unit to long .

JAMES M.  |  Expérience générale 
Évaluation :
1

No comments

Valerie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Jane R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarafina D.  |  Premières impressions 
Évaluation :
1

Had 1 month free cause i used a truck never put anything in it canceled it 3 separate times once that free month was up cause I kept getting harrased about payments and now im still getting harassed and they've started calling my family when I canceled it over a year ago saying I owe hundreds of dollars and your auctioning my stuff well theres nothing to auction its empty and always has been!

Emilie S.  |  Expérience générale 
Évaluation :
5

Great customer service experience in getting everything I needed.

CURRESSIA W.  |  Premières impressions 
Évaluation :
5

They put toilet paper in the bathrooms, they didn't have any in there for a while. I like having my storage inside the building

Crystal S.  |  Premières impressions 
Évaluation :
5

I was unsure about reputable storage facilities in the area. U-haul is a name I trust. We rented a truck and two units for our recent move. Everything was clean, orderly, predictable, friendly, and convenient. Well done U-haul.

Gwendolyn A.  |  Expérience générale 
Évaluation :
2

The poor rating is no reflection on the employees at the Odgen facility. It is because of Uhaul's policies & procedures. I already tried to resolve these issues at corporate level. I would like to thank the staff at the Odgen facility for helping me load my Uhaul when my moving help didn't show up. The people at the counter were always helpful and courteous. My rating is because of this: I do have 2 issues with Uhaul and why I would not ever rent from them again. I was discouraged when I rented my storage shed & told that I would be getting a military discount after the first month then it wasn't honored. I called corporate and they backed up the store manager after you state that you support our military. Doesn't seem that way to me. Also, to pay for a truck for 4 days and have it back in less than 24 hrs & receive no kind of refund for the unused days is messed up. Uhaul is going to immediately re-rent that truck out and make even more money off of it. I can see being charged for the actual number of days you have it + a one way fee. When you put in the destination, Uhaul determined the number of days for the rental. I did not.

Brenda W.  |  Expérience générale 
Évaluation :
5

Fantastic staffmembers.

AARON G.  |  Premières impressions 
Évaluation :
2

I was a customer of this facility since it was built like 10 years ago and was one of the first customers back when Dahne was the manager. Never had any issues until a couple of months ago dealing with sierra. From the get go she was rude and unfair. The uhaul facility is awesome but that manager there is trash.

FREDDY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stevan G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela H.  |  Premières impressions 
Évaluation :
5

Kat was very helpful and staff friendly

Scott P.  |  Premières impressions 
Évaluation :
5

You could put on a map exactly where it is. I still can’t find mine #1979

Amanda C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P.  |  Expérience générale 
Évaluation :
4

I was not clear on where my room was, or how to check in. I asked a girl at the front desk, who though helpful, was very quick to point out how "easy things were" and "most people dont have to ask". Ultimately, I was able to access my room, and after reading a sign board, understand how the keypad system worked. Im very happy with the facility overall, and am glad I chose this location for my things.

Stephanie H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CaroleAnn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent W.  |  Premières impressions 
Évaluation :
5

Great as always. Especially welcoming move-in 👍

Brock S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P.  |  Premières impressions 
Évaluation :
5

The customer service was very helpful and affordable and friendly I give them above a 5 star rating I'm very satisfied with the skills of the uhaul representative who help me.

Corinna P.  |  Premières impressions 
Évaluation :
5

Happy with my experience with uhaul storage

Randall T.  |  Premières impressions 
Évaluation :
5

They were very nice and very helpful!

Nicole S.  |  Premières impressions 
Évaluation :
5

Very courteous and helpful

David F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana H.  |  Online Move In 
Évaluation :
5

I was pleasantly surprised when checking pricing and availability and size of storage lockers . I am super pleased that UHaul had available 25'x8' container boxes on property to rent. Very convenient especially with a truck or trailer rental. Thank you David Nordstrom

Chad V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott W.  |  Expérience générale 
Évaluation :
5

Sierra was absolutely wonderful and professional. I always recommend this place being a realtor here and feel good about it because everyone is so friendly

Shannon P.  |  Premières impressions 
Évaluation :
5

While everything was excellent, I did think it was a tad bit expensive for the amount of space I had.

Donna W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn C.  |  Expérience générale 
Évaluation :
4

Exelente

Rosa L.  |  Expérience générale 
Évaluation :
4

My only reason for not recommending to a friend is that the area of Ogden can get a little strange, I am a single female, often I would be uncomfortable walking to my unit if there were folks gathered outside around the garbage cans and such. I also think it would be great if there was a way to latch the door from the inside while you are in your unit, I understand that you don't want it locked from the inside, but while I was in The storage unit for whatever reason I was nervous. The staff is incredible, and it is very clean, the area is just sketchy at times.

steffini m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent Lamar A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donna S.  |  Premières impressions 
Évaluation :
2

i honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.

Justina W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward lee M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD N.  |  Expérience générale 
Évaluation :
5

The customers services was very professional and friendly

Mario G.  |  Premières impressions 
Évaluation :
5

Very friendly staff. Very helpful. Quick and very neat area clean.

Bailey R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren C.  |  Premières impressions 
Évaluation :
5

Sierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed there

Ian C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joeseph P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B.  |  Premières impressions 
Évaluation :
3

Each unit needs a light. Bathroom was gross the one time I had to use it.

Chett P.  |  Expérience générale 
Évaluation :
5

Very, very nice people. Walked be threw everything.

Marla B.  |  Premières impressions 
Évaluation :
3

I had my unit locked out when payment had been made and so it was frustrating. I wish thee hour to access units were extended. There were a few times I needed to get in my storage and I couldnt cause I needed a blue key to unlock. Then I got a notice about a past due when I had gave notice i was no longer needing unit.

Erica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherley B.  |  Expérience générale 
Évaluation :
1

Disrespectful call center. Office did the usual below average from my experience.

Alex W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagen M.  |  Premières impressions 
Évaluation :
5

Yesterday Which was the 26th. I was supposed to rent a $19,95 truck. My nephew just asked of we could return somewhere in Salt Lake. Then she proceeded to be very rude and said no im not letting you drop it back off somewhere else. He Was just asking. Then I asked how much it would be and she told me. I didn't have that much on my card and I so I took out cash and she very ignorantly told us I told her twice we didnt take cash. So she said have a nice day. But her demeanor was very hostile and rude my nephew said I was going to pay with my card and have me give him my cash. It was the manager on 32nd and Wall. We went somewhere else to get a truck. and all all I was there for is to clean out my storage shed

Ila A.  |  Expérience générale 
Évaluation :
5

Amin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.

KATIKA P.  |  Premières impressions 
Évaluation :
1

They tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her job

Felipe G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAMILLE Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Roger W.  |  Premières impressions 
Évaluation :
5

My overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.

Rochelle T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINNI M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul A.  |  Expérience générale 
Évaluation :
5

You guys were great to work with. I would highly recommend U-Haul of Ogden.

Jackson H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty H.  |  Expérience générale 
Évaluation :
4

long lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!

Sarah B.  |  Premières impressions 
Évaluation :
5

I am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! Merci.

Jeremiah w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha P.  |  Premières impressions 
Évaluation :
5

It looked clean , well managed and safe. I felt good leaving my belongings there.

rochelle g.  |  Premières impressions 
Évaluation :
2

Rude people bad service

Cody C.  |  Premières impressions 
Évaluation :
5

The two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Je les recommanderais sans hésiter!

Joen F.  |  Premières impressions 
Évaluation :
5

Very pleasant experience

Michael T.  |  Expérience générale 
Évaluation :
5

Great staff. Friendly, helpful and very easy to work with in planning unit rents and availability.

David C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ila A.  |  Premières impressions 
Évaluation :
5

The site was affordable and well maintained with carts available for no additional costs. It met all my needs for the 2 months that I stored my extra household goods after a move.

Steven H.  |  Expérience générale 
Évaluation :
5

So far, couldn’t be better.

john c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenae B.  |  Premières impressions 
Évaluation :
5

Fueron rápidos y atentos los empleados .

Sandra G.  |  Expérience générale 
Évaluation :
5

Thanks

Trina R.  |  Premières impressions 
Évaluation :
1

I received the absolute worst service from Erik Simmons. The man was rolling his eyes and shrugging his shoulders and being indignant towards me despite being a returning paying customer. Mr. Simmons and I were in disagreement about existing damage to a rental truck which he was trying to place blame on me. When I asked to see a picture of the truck prior to me renting it , Mr. Simmons showed me a picture of a completely different truck ! How do I know ? Because the truck I rented has a serial number painted on the truck just above the drivers seat. Mr. Simmons told me the picture was taken on June 18th , 2021. However there was no serial number on the truck he showed me despite claiming the truck had been at that facility for 3 or more years now. I asked Mr. Simmons for contact information and how to begin the process to dispute the damage, he responded by calling the police and describing me as a threatening black man with gold chains and tattoos ! When the cops arrived , they told me I had every right to try to collect that information. Being reduced to negative stereotypical attributes and having the cops called on me for wanting a corporate email is not the service I was looking to receive from Store #720055

marcel p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis j.  |  Expérience générale