Customer Reviews for U-Haul Moving & Storage of Ogden

6143 évaluations

3421 Wall Ave   Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

(801) 392-5349

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(801) 392-5349

3421 Wall Ave
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Things ran so smoothly there. They had me in and out in no time at all. Even my vehicle return was painless. Would rent from them again.

Aaron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
2

There was a lock on the cargo door and we weren't given a key, so we were up a creek once we got to our location. Also, none of the staff were wearing masks, which was concerning.

Conor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER L. 
Évaluation :
5

Customer service at location made it much easier to balance the distance that I had to drive to get equipment.

Rae C. 
Évaluation :
4

I rented a car hauler in 2019 got a storage unit in 2020 and should of got a free month but they tell me I need to show them a contract I guess they can't look it up on there computer. My daughter got a free month she didn't have paperwork thank u for your time. Ron Greer 385-255-0881

BEVERLY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary T. 
Évaluation :
3

The owner was rude and impersonal. She lacks customer service.

JESSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYSON S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Terrance L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
2

Online check-in did not streamline my experience. The payment portal was malfunctioning and took time to reset. Emails were not sent regarding my return process, nor about my rental totals making it difficult to maintain a paper trail.

Tyson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL J. 
Évaluation :
5

Customer service at this location was excellent. Great experience!!!

GWEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIA E. 
Évaluation :
2

The employees were not helpful with new technology that involved picking up the Truck. They were also rude in how they handled my questions. It was a completely unpleasant experience vs what I have had at our 84th and L Omaha Location. The Omaha location has always been more than helpful and courteous.

TINA K. 
Évaluation :
5

Excellent service thanks

JUAN V. 
Évaluation :
2

Some of the service people are not service people.

RONALD F. 
Évaluation :
3

Some of the people here are very difficult to deal with.

RONALD F. 
Évaluation :
5

Uhaul continues to impress me in customer service

Steve P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas V. 
Évaluation :
5

Great customer service !!! Uhaul has it down to a science

STEVEN P. 
Évaluation :
5

Had a fantastic experience with your company. Thank you very much !

MATTHEW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARTON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron M. 
Évaluation :
4

Thanks guys

TONY G. 
Évaluation :
1

I ordered the trailer online, did all the extra work (uploaded photos of ID, provided all the extra information, ...) to have the quickest possible checkout. The U-Hal employee at the checkout basically had to redo most of the extra work. That was a waste of time!! Additionally, the location had only one U-Hal employee handling rentals. I waited 15+ minutes for the customer before me to go through the ENTIRE reservation process. That included the U-Hal employee leaving the building to do the hookup / at the vehicle instruction procedures. As far as my reservation, it still took 10+ minutes from the time the U-Hal employee walked back in the building to work on my reservation until the trailer was finally hooked up on my vehicle. I would really hate to be the 2 other people in line after me, they probably had 30-50 minute wait. This location needs to have multiple U-Hal employees working on the rental checkout.

Michael M. 
Évaluation :
2

Return instructions were stated differently in person by staff than in contract and as a result, I got additional fees. Sierra would not negotiate.

Olivia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee M. 
Évaluation :
5

Completed my trip and had zero problems. It was as successful as it could be because the trailer was definitely cross-country ready! The retail store was very well supplied and had everything you need to move!

JOHN H. 
Évaluation :
5

A great professional experience.

CHARLES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brocken L. 
Évaluation :
5

Have more packing supplies

RUSSELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
1

Unfriendly

ROBERT F. 
Évaluation :
1

please call me this is unacceptable 702-303-7818

RONALD D M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN H. 
Évaluation :
4

Make sure your Trucks are in perfect running condition RR tire pressure was off so I could see odometer reading!

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
4

The people were all friendly and professional.

ERIK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT LEONARD J. 
Évaluation :
5

Excellent service. Check in was very smooth and check out was even better!

KENNETH K. 
Évaluation :
5

N/A: Everything and everyone was absolutely perfect!

Melissa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DUSTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY F. 
Évaluation :
3

The lady that handled the rental was very rude in nature. I didn't appreciate her tone or her sarcasm. Definitely needs more improvement on her customer service skills!

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACKIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETE G.  |  Expérience générale 
Évaluation :
3

Clean the trucks more than with just air.

BRENT U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARMON J. 
Évaluation :
3

The truck I rented stunk of gasoline in the cargo box. I took it out with less than 3/4 tank of gas and told to return it at 7/8 of a tank, which, in my opinion I did. The attendant informed me that I hadn't put enough gas in it but didn't charge me extra. I have a photo of the mileage and fuel level when I took the truck and a gas receipt from filling it when I returned it. Equipment should go out with a full tank and returned full.

DENNIS W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SAMUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Was supposed to pick up my vehicle in logan utah and they changed it to a different location 45 minutes away after my reservation was complete, I was so upset I had to call friends to help me. I was not happy with U-haul

Tammy O. 
Évaluation :
5

Fucking awesome

Aaron S. 
Évaluation :
5

A pleasure to deal with this facility.

Rose D.  |  Premières impressions 
Évaluation :
4

Clearer marking for where to drop off after hours

Travis O. 
Évaluation :
2

When I arrived there was an argument between a customer and an employee regarding the reservation the customer had. I was rather surprised at how cold and unhelpful the employee was to the customer. The customer even had a reservation and the truck wasn't back and the employee obviously didn't care. This delayed my appointment as well. Then in the afternoon I returned the trailer I rented and had to wait for quite a while as another customer had called the cops on this location. This held me up on getting in and out. Seems like this location isn't reliable and has a lot of issues with customers.

Brady G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAYLA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALAND B. 
Évaluation :
5

Very attentive staff.

TIMOTHY V. 
Évaluation :
5

Check in was easy. No wait, great staff

Adam C. 
Évaluation :
5

The driver side door was difficult to close. It had to be slammed shut in order to close.

Mario L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FALESHA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE B. 
Évaluation :
5

Quick unloading spot. Staff did all the work.

PETER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY Y. 
Évaluation :
3

The renting of the truck was easy and quit. The price was something I could afford. I am on a fixed income. What made a big difference that I was able to manage it. People who waited on me proficient completed their task quickly, however I might as well have been talking to computer. She wasn't really what I would call Friendly outwardly at all. But she did her job. She rented me a truck and got me in and out of there really quick. But a smile and a pleasant tone to her voice would have made a world of difference to me. I remember thinking to myself as I walked out of the doors to go get in the truck, Smile much? Geeze. Anyway I appreciate the service that was provided thank you

TANYA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN K. 
Évaluation :
1

I did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!

Angela R.  |  Expérience générale 
Évaluation :
3

Access options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.

Tom M.  |  Premières impressions 
Évaluation :
5

Needed storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.

Doug S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur W. 
Évaluation :
5

Nope! All was well! Fast easy got my stuff moved with no hassle!

LAURA B. 
Évaluation :
1

Customer service needs improvement

Shawna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth V. 
Évaluation :
3

The tech that was supposed to hook up the trailer to our car was rude when I asked how/where I should pull the car and left us to figure out some things on our own. While I had seen a tow dolly trailer used before, I had never used or rented one myself, so it would have been nice if the guy had more of a heart of a teacher and helped us through the process more.

KYMBERLI W. 
Évaluation :
3

The truck windows were filthy and the wipers were in BAD need of replacement. When I filled out my needs request I listed NOTHING yet U-Haul felt it necessary to store blankets and hand truck in the truck I rented utilizing space that I paid for. Please reimburse 25,00 $ for storage and transfer of your equipment.

WILFRED C. 
Évaluation :
5

thank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.

CAROL S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

shelana K. 
Évaluation :
1

The truck was filthy and smelled like cigarettes, then when I returned it the guy started an argument with me about gas. I filled it to where. it was when I got it, which was not where it was on the checkout sheet. I took a photo but the angle it was at made it look higher. Way to start an argument over 6 $I will not be going back, and I rent trucks every week for my business.

CRYSTAL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac J. 
Évaluation :
5

Kat was excellent and extremely helpful. Her customer service is what will bring me back.

KYLEIGH V. 
Évaluation :
5

It was fast and convienent

Lena G.  |  Premières impressions 
Évaluation :
4

My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.

Abinadi B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lex J.  |  Premières impressions 
Évaluation :
5

The ladies that worked were always amazing and nice.

alicia o.  |  Expérience générale 
Évaluation :
5

Uhaul moving and storage is an excellent storage facility and will use the facility in the future if i need again

Randall T.  |  Expérience générale 
Évaluation :
5

I really like the way they treat they Customer really know that my stuff is safe there thank you

Bonnie N.  |  Premières impressions 
Évaluation :
1

Leaking from roof into the unit Ruining property

JOSEPH D.  |  Expérience générale 
Évaluation :
5

Peace of mind , clean and safe. Happy holidays . Thankfully . M Crawford

Marlon C.  |  Expérience générale 
Évaluation :
4

Honestly, staff was a little grouchy, but it seemed a busy day and they were helpful, and that's what counts.

SAREAH G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kale S.  |  Online Move In 
Évaluation :
1

i rented a unit for 54 $+ from a helpful young lady, left the facility and returned home. Then I realised that the Unit I had chosen in the facility would not be suitable. I tried to rearrange the unit over the phone, the young lady advised me that she was unable to see what was available and what was not. Consequently I returned a little later to the facility to rearrange the rental and the female customer service rep, Carol, was little more than unpleasant. She was rude, curt and unhelpful. She claimed that the price I had been quoted in the morning of 59 $+, and that was also listed on the website, was not the price of the unit I requested in place of the original one. She claimed that it was 69 $+ and had always been that price. She offered no explanation for the price hike of 10 $other than that it was the original price. I left and immediately found another provider, with a site manager who has had some customer service training and knows how to employ it. I am happily ensconced at that site Bad choice of employee, U-Haul. I will not return to your facility for any service or product. I will also share my experience with anyone who wants to know where to store their belongings for a lengthy-term (12 months +)

debi s.  |  Expérience générale 
Évaluation :
5

This was the next best thing to inside storage for our RV. The RV was protected from the elements by the roof but got very dirty on the outside. Dirt/dust was easily washed away with a hose.

PATRICIA C.  |  Expérience générale 
Évaluation :
3

I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.

Robert G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W.  |  Expérience générale 
Évaluation :
1

I rented the rv spot for a month but didn't actually use it when I went in to cancel after 2 weeks of renting it to cancel it I was told that you don't prorate and won't refund the two remaining weeks of my rental so now that your going to rent the spot again cause they are high in demand your going to double dip I will highly not recommend you're storage facility to anybody I will recommend people look elsewhere for there storage needs

Jake C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J.  |  Expérience générale 
Évaluation :
5

I would like to thank you all so very much for helping me keep my stuff safe for the I was there you guys were great thank you for working with me when I forgot to pay you guys were always so good and helpful thank you very much

Trina R.  |  Expérience générale 
Évaluation :
1

The manager Ms. Kennedy is one of the most unprofessional rude people I've EVER encountered at a Uhaul. She also took it upon herself to close use for customers to use the restrooms, stating," I'm tired of putting toilet paper in and having it go missing!" So, with all the money we customers pay she first put a keypad outside each bathroom, then closed the bathrooms with a sign. I think there are laws she's breaking and secondly she doesn't own this Uhaul. She also treats customers rudely, she is not a good representative of Uhaul and I hope they replace her. Look at the local ratings for his place, it's low for a reason.

Robin Y.  |  Premières impressions 
Évaluation :
5

Thank you for the free month. Wish I would have found you first.

Gary P.  |  Expérience générale 
Évaluation :
5

Excellent service. I was having ALOT of issues with the app when my 1st payment was due so it ended up being late. They were very kind when I explained to them, what issue I was having and even waived my late fees. I have ZERO COMPLAINTS!

Natalie G.  |  Expérience générale 
Évaluation :
5

Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.

ralph w.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kevin b.  |  Expérience générale 
Évaluation :
2

Staff always got my information wrong and some staff at the desk and on the phone were snippy and rude.

Morgan B.  |  Expérience générale 
Évaluation :
5

On occasions I saw individuals ride bicycles directly in the facility where the storage was located. It was apparent to me that they didn't have storage inside the facility that didn't bother to check in or out that just rode the bus that goes in are rolled around as they were looking to steal something. Besides that, everything was clean and the staff was very friendly.

Paul M.  |  Expérience générale 
Évaluation :
3

There trucks are not taken care of

JOHNATHAN T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa J.  |  Expérience générale 
Évaluation :
4

My online reservation stated that there would be a lock provided and nothing was in the unit when I arrived. Aside from that, everything was great.

Mitchell B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna C.  |  Expérience générale 
Évaluation :
5

Great storage facility, clean, climate controlled and well lit. Staff is always available to help.

nicholas d.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hayden A.  |  Expérience générale 
Évaluation :
4

It would if you move out in the middle of the month to prorate the cost

Natalie D.  |  Expérience générale 
Évaluation :
5

Sierra was very friendly, polite and understanding. She is the perfect choice for manager. Unfortunately I had to cancel my storage unit the same day due to other circumstances. If I need a unit again, I will be back to talk to her.

Greg L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IDA MAE M.  |  Expérience générale 
Évaluation :
5

My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul

Susan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila W.  |  Premières impressions 
Évaluation :
1

Depite Uhaul National showed me having a reservation for a 10 x 10 space, the facility showed nothig for me.

Alfred Jason D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica R.  |  Expérience générale 
Évaluation :
5

Very helpful

Verna M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harmony W.  |  Expérience générale 
Évaluation :
5

very helpful and courteous customer service. Highly recommend

Randall T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy C.  |  Premières impressions 
Évaluation :
5

Sierra Kennedy was awesome

Ian C.  |  Premières impressions 
Évaluation :
5

Excellent customer service

Joe M.  |  Expérience générale 
Évaluation :
5

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

Brigido C.  |  Online Move In 
Évaluation :
5

I had a really good experience at the wall ave location. And I would specifically like to call out the Manager Sierra Kennedy. She was super helpful and very nice, nice to see that in management.

Chuck Y.  |  Expérience générale 
Évaluation :
5

I will use this location for all my storage needs.

John t.  |  Expérience générale 
Évaluation :
4

Good customer service!

Donna R.  |  Premières impressions 
Évaluation :
5

The units are spacious and clean. The staff is amazing!

dianna d.  |  Expérience générale 
Évaluation :
2

We weren't given any instructions. The lock on our unit wasn't taken off and then the alarm went off. We walked back several times due to lack of information. We didn't know about the check in pin pad

Jody Y.  |  Premières impressions 
Évaluation :
5

We really appreciated how clean and well lit the facility was. We will be using the storage units again. Stacie was extremely friendly, professional and quick to help! Merci.

Alan D.  |  Expérience générale 
Évaluation :
5

Very friendly staff

Bart L.  |  Expérience générale 
Évaluation :
5

Thanks

Kurt P.  |  Expérience générale 
Évaluation :
4

I think that the policy of no prorating is extreme. 2 days is very unfriendly policy and greedy. 10-15 would be more reasonable.

Suzanne S.  |  Expérience générale 
Évaluation :
5

I was able to close out over the phone. This was very helpful since I am going through chemo right now.

Roxanne R.  |  Expérience générale 
Évaluation :
4

For them to explain a little bit better on a check out when you leave your storage unit

Felicia L.  |  Expérience générale 
Évaluation :
1

Worst nightmare experience ever. The staff are disrespectful, immature, and untruthful with what they tell you. Please if you value your hard earned money.....go somewhere else.

sherry b.  |  Expérience générale 
Évaluation :
5

Was quick service , knowledgeable and helpful in getting the storage space I needed for my RV . Made me feel that I was the priority of the day ! Thank You. 

WAYNE L M.  |  Premières impressions 
Évaluation :
1

Your manager is rude. You guys messed up my payment three times in a row and I felt very taken advantage of and disrespected for no reason the entire time I rent a storage unit from you guys.

Jose P.  |  Expérience générale 
Évaluation :
3

Seemed understaffed I was waiting like 20 mins just to ask a question. But other than that was very well taken care in all aspects.

Ryan R.  |  Premières impressions 
Évaluation :
3

The facility was good but staff did not care about customer service or even being nice. They acted like it was a hardship to even talk to me. Raising the monthly rent was the final straw.

troy t.  |  Expérience générale 
Évaluation :
5

Other than having to unload a truck full of big bulky heavy furniture down a long hallway of units, I had an amazing experience with Uhaul overall. The people were nice, friendly and very helpful!

dianna d.  |  Premières impressions 
Évaluation :
5

The gentleman that works there at the register is amazing! Solved my issues everytime and was very friendly and efficient

Jessica H.  |  Expérience générale 
Évaluation :
1

Very bad yesterday the employers told me ill have to go cuz they have to clean the floor today when ill when to ther with my stuff ill enter the number to sing in andthe doors are locked :(

Alicia R.  |  Premières impressions 
Évaluation :
2

2 hour wait for some one to drill a lock pay 50 $for a bit just in case one broke. Had the locker for 89 months paying 40 $.month for 3 600 $. No reason U-Haul could not have keep a key. Unsatisfied!!!

ROBERT S.  |  Expérience générale 
Évaluation :
4

Storage is well ordered and clean. My only complaint is distance from truck to storage location.

Suzanne S.  |  Premières impressions 
Évaluation :
5

Merci

Robert F.  |  Expérience générale 
Évaluation :
5

Excelente

Mariam G.  |  Expérience générale 
Évaluation :
5

Great customer service!

Matthew B.  |  Premières impressions 
Évaluation :
5

Easy to obtain and cancel.

Linnae S.  |  Expérience générale 
Évaluation :
5

Very Friendly and very helpful

Cecil M.  |  Premières impressions 
Évaluation :
4

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3 000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Sherley B.  |  Premières impressions 
Évaluation :
3

Better trained staff

Thomas R.  |  Expérience générale 
Évaluation :
5

Very professional and friendly staff

Bart L.  |  Premières impressions 
Évaluation :
4

They were kind

Lonnie A.  |  Premières impressions 
Évaluation :
4

Overall satisfied. Check out was efficient and friendly. We are very unhappy at the lack of prorated refund for days not used and request that we receive monetary compensation, if at all possible.

Lisa L.  |  Expérience générale 
Évaluation :
5

Thank you! This was just what we needed.

Candi O.  |  Expérience générale 
Évaluation :
3

If you get a storage use the inside facility using the outside storage is very inconvenience when you want to get into your unit, the hours to do so are extremely unpleasant.

CHRISTINA R.  |  Expérience générale 
Évaluation :
2

Manager does not care about staffing requirements. Very slow service because not enough employees.

Richard S.  |  Expérience générale 
Évaluation :
5

The uhaul facility in Ogden UT was amazing.

Corey R.  |  Premières impressions 
Évaluation :
5

First to be given a months free rental just from using your truck to move was an unexpected advantage... This alone made our move so much more pleasant. Choir staff were all great..

William W.  |  Expérience générale 
Évaluation :
4

Very friendly staff.

rebbecca g.  |  Expérience générale 
Évaluation :
5

This is our second usage of your facility. It is as great as the first time. Merci.

Leslie M.  |  Expérience générale 
Évaluation :
5

Great service, friendly and helpful clerk. Will highly recommend location .

Jackie J.  |  Premières impressions 
Évaluation :
5

Very helpful

Lucy G.  |  Expérience générale 
Évaluation :
5

This facility is outstanding, a true reflection on management.

Gary O.  |  Expérience générale 
Évaluation :
5

From the moment of picking up the truck from the LA area to arriving in Ogden, Utah not one problem and even though it was the largest truck gas mileage was also great. Thank you to all..!

William W.  |  Premières impressions 
Évaluation :
5

Good customer service

Jorge r D.  |  Premières impressions 
Évaluation :
5

When in need of a storage unit I will definitely come to uhaul. I love the new security with the garage doors and the recent remodeling that has been done. great customer service. Very friendly staff.

Christopher H.  |  Expérience générale 
Évaluation :
1

I have never been so rudly treated before the manager. I will tell everyone I know how bad they treat people there and Not go there for storage shed

Rex S.  |  Expérience générale 
Évaluation :
4

bon

mark b.  |  Expérience générale 
Évaluation :
5

Great staff, very accommodating and extremely secure. Also, can't beat the pricing for RV storage!!

RYAN F.  |  Expérience générale 
Évaluation :
5

Pro rate your charges so that if someone cancels their rental one day after it reviews they get some of the rent back especially after renting it long term

Adrian W.  |  Expérience générale 
Évaluation :
5

Staff was knowlegeable and helpful in setting up my storage unit

skot t.  |  Premières impressions 
Évaluation :
5

all ways great

Timothy K.  |  Premières impressions 
Évaluation :
5

merci

Robert C.  |  Expérience générale 
Évaluation :
4

The gentlemen that checked us in was very helpful.

Jaymz B.  |  Premières impressions 
Évaluation :
5

Great service

Zack S.  |  Expérience générale 
Évaluation :
5

the experience was good during the rental time.

Mathew B. S.  |  Expérience générale 
Évaluation :
5

The people at the Ogden location were awesome Very helpful, and answered every question i had to the best of their ability. My issue was with another site

Andrew N.  |  Premières impressions 
Évaluation :
5

Very easy to use and reasonable pricing

Christina M.  |  Expérience générale 
Évaluation :
5

This site was always clean and the staff was always helpful. They were accommodating with refunding my rent when I moved out a day after my payment has processed.

AMANDA J.  |  Expérience générale 
Évaluation :
5

Trailer was exactly what I needed and worked great. The staff on both ends of my trip were very nice and helpful. Wonderful experience

Zack S.  |  Premières impressions 
Évaluation :
5

You have a very friendly and helpful staff. You treat people with respect and that is much apprciated. Thank you for your help. HAPPY HOLIDAYS!!

Linda Z.  |  Expérience générale 
Évaluation :
5

I wish I remembered his name. The man with the beard and reddish hair. He was just fabulous. One of the kindest employees I've seen and he's so SO helpful. Thanks UHaul. Excellent job.

Brittanie D.  |  Expérience générale 
Évaluation :
5

Well organized and maintained, but keep an eye out for squatters

DONALD S.  |  Expérience générale 
Évaluation :
5

Thank for always have a wonderful facility and wonderful staff! You know what customer service is all about!

SHARON S.  |  Expérience générale 
Évaluation :
1

The bookkeeping system for rental is horrible!! We had to fight every month about payments. We had 2 two units started on different days so payments never got posted correctly.

Tracey P.  |  Expérience générale 
Évaluation :
5

Very fair and easy to work with employees.

Gary M.  |  Expérience générale 
Évaluation :
4

..

Mary M.  |  Expérience générale 
Évaluation :
5

Daniel was so helpful, and made our experience so welcoming and enjoyable.

Patricia W.  |  Réservation 
Évaluation :
5

Very helpful when I went in.

shanel a.  |  Expérience générale 
Évaluation :
5

The employs that helped me were knowledgeable and friendly. when I needed to extend the use of the truck for another day they were very accommodating.

Paul S.  |  Réservation 
Évaluation :
5

They came through in a great time of need if it wasn't for them I wouldn't have made it thanks Uhaul

Holly B.  |  Réservation 
Évaluation :
5

We very rarely went to check on any of our things over the three and a half years that our things were in storage. Everything was in great condition when we pulled it out. Everyone was very helpful.

EMILIE L.  |  Expérience générale 
Évaluation :
5

The staff were helpful and made an effort to accommodate our needs. I have used the service at this particular store and I have been very pleased!

DEBRA D.  |  Expérience générale 
Évaluation :
5

Surely I will use your services again.

HORACE C.  |  Expérience générale 
Évaluation :
5

My experience was awsome. Daniel at the ogden store was very friendly and nice. He had great customer service skill's. I would definitely recommend this store. I will use this u-haul store again.

harmony w.  |  Réservation 
Évaluation :
5

Stop Moving storage shop kudos Toby great everything you need and everything

raymond w.  |  Réservation 
Évaluation :
4

Double code entry boxes were a little confusing

mikayla s.  |  Expérience générale 
Évaluation :
5

Clark provided exceptional customer service

Art K.  |  Expérience générale 
Évaluation :
5

While some staff members weren't on the same page as far as returns and policies, I still felt very well taken care of.

Victoria L.  |  Réservation 
Évaluation :
4

Very secure.

HOLLY S.  |  Expérience générale 
Évaluation :
5

It was convenient and very clean

Diane Z.  |  Expérience générale 
Évaluation :
1

The price was wonderful, the customer service was very helpful. However it took an hour and forty minutes before i was being serviced, by that time they told me oh sorry we are closed for the night.

Joshua E.  |  Réservation 
Évaluation :
5

extremely friendly and helpful.

Tracey P.  |  Réservation 
Évaluation :
5

very clean friendly cool great all around

Linda E.  |  Réservation 
Évaluation :
5

The person who helped me did a great job!

Steve M.  |  Réservation 
Évaluation :
3

Some staff nice, we pay monthly and use Cashier Check. There were probably only about 3 people that new how to put the check into the system. Last month account was messed up, said late but wasn't.

trevor c.  |  Expérience générale 
Évaluation :
5

Everything very good service prefect

OSCAR D.  |  Expérience générale 
Évaluation :
5

Alarms on every storage door. Peace of mind!!!!!

Ronald B.  |  Expérience générale 
Évaluation :
1

Everytime I went there always heard alarms goin off

chrysta h.  |  Expérience générale 
Évaluation :
2

Our plans changed a bit and we were going to need the truck longer and wanted to extend the rental contract to the next day (over night) and was told that we needed an additional 100,00 $ deposite.

Rebecca C.  |  Réservation 
Évaluation :
5

We have USED this Uhaul facility many times and have always received the best Services.

sidney j.  |  Expérience générale 
Évaluation :
4

The only concern I have is that the storage area seemed to have a few folks who appeared to be living out of their units. More staff monitoring the area would have made it feel more safe.

GAYLA JAMIE G.  |  Expérience générale 
Évaluation :
5

The lady that helped me was very courteous and friendly

CARRIE E.  |  Expérience générale 
Évaluation :
2

I tried calling numerous times and never could get through, I'd have listed as paid and then get charged a late fees.

Keith G.  |  Expérience générale 
Évaluation :
4

The AM, Heather, went out of her way to help us with a difficult situation and was very helpful. I would rate the experience with the Manager Sierra as poor as her CS and listening skills are poor.

Lori D.  |  Expérience générale 
Évaluation :
3

No complaints about anything other than there is always a wait to be helped by the staff.

Audrey R.  |  Expérience générale 
Évaluation :
5

This was my first experience when I moved to Utah. They were all very friendly and had sense of humors. They were probably glad when I left that day. Lol. I just talk, talk, talked the whole time.

KATHERINE Y.  |  Expérience générale 
Évaluation :
3

We had no problems,and were pleased with the cleanliness. The hours were inconvenient seeing that it closed at 7pm. I usually don't get off work until 7pm. Just wish it were open later

pesi l.  |  Expérience générale 
Évaluation :
5

This was an RV stored for the winter months. I would do this each winter if space was available. Thanks so much

Paul V.  |  Expérience générale 
Évaluation :
4

A check-in mistake made by a new associate. Another associate caught and corrected it but the mistake cost us valuable time so we could not empty the truck and return it before office closed. :-(

Darrell B.  |  Expérience générale 
Évaluation :
4

Everything went well, and if I ever had questions, the staff was very helpful.

Elesha A.  |  Expérience générale 
Évaluation :
5

Merci.

tracy g.  |  Expérience générale 
Évaluation :
5

The staff was always very helpful with a smile on their face. Merci.

DAVE P.  |  Expérience générale 
Non reviews have been submitted for this location.

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