The fuel tank showed full, however after driving 40 miles I fueled up with 4 gallons of gas so the fuel economy is pretty much un acceptable. Or the truck was not full as agreed at time if pickup.SCOTT H.
Customer Reviews for U-Haul Moving & Storage of Ogden
Pour nous contacter
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Online check in sucksDOUGLAS T.
Everything was excellentJESUS C.
Le client n'a pas laissé de commentaire.JENNY R.
Le client n'a pas laissé de commentaire.BILLIE S.
Le client n'a pas laissé de commentaire.Tammie A.
Le client n'a pas laissé de commentaire.Vincent Lamar A. | Premières impressions
Le client n'a pas laissé de commentaire.Greg L.
Great peopleSCARLET S.
Le client n'a pas laissé de commentaire.APRIL M.
Le client n'a pas laissé de commentaire.ROBERT L.
Keep up the friendliness. Very informative as well.CHRIS B.
Café gratuitMICHAEL M.
Le client n'a pas laissé de commentaire.donna S. | Premières impressions
Efficient and helpful pickup.GARY S.
I can't think of anythingDAVID S.
i honestly couldn’t have moved out fast enough. i was treated so poorly by the staff. i called when i moved out & they didn’t record it in the system properly, so i was charged for another month. the overall experience was unpleasant & i will not recommend this place.Justina W. | Expérience générale
Le client n'a pas laissé de commentaire.Victoria S.
Le client n'a pas laissé de commentaire.Cody C. | Online Move In
Le client n'a pas laissé de commentaire.daniel F.
Check in through the mobile app is not easier, and is more time-consuming.Will R.
Le client n'a pas laissé de commentaire.Edward lee M. | Expérience générale
Went as expected.BERT ALLAN R.
Employees were propane a pleasure doing busiywith!ROBERT G.
Le client n'a pas laissé de commentaire.NATASHA A.
The staff at the Wall Avenue location is always helpful and friendly. This is why I always pick them for my rental.Nathan H.
Le client n'a pas laissé de commentaire.ASHLEY R.
Le client n'a pas laissé de commentaire.Craig B. | Expérience générale
Very helpful and efficientCRAIG B.
Le client n'a pas laissé de commentaire.Philip C.
Excellent ðŸ‘ðŸ‘ŒJOHN B.
Easy pickup. Trailer was waiting when I arrived. People were great and very helpful. Large site makes maneuvering very easy. 6x12 trailer pulled very well. I had NO problems with it.KERRY H.
Le client n'a pas laissé de commentaire.CURTIS R. | Expérience générale
Reserved a truck for 9am to 6pm and was confirmed by the costumer service agent the day before. When I arrived I was told the I only had the truck from 9am to 3pm and they had another reservation on that truck at 3pm so if I didn't agree to return by 3pm I couldn't take the truck at all. I felt like I was in an episode of Seinfeld!!!STEVEN Y.
Le client n'a pas laissé de commentaire.GREGORY T.
Le client n'a pas laissé de commentaire.HEIDI V.
Mention the time you request the rental time to start is when you are going to pick up the truck or cancellation of reservation if not within 15 minutes of time. Since reservation is for 24 hours I just listed opening time of 7 AM . Glad I checked on reservation day before since our pickup time arranged by grandsons would be 9 AM. All is well.JEFFERY R.
Le client n'a pas laissé de commentaire.RONALD N. | Expérience générale
Be more forth coming about charges, I was not told about mileage charges in after I brought the truck back. It is in the â€œfine print â€œ but could be better explaine. It says 39,95 a day to rent but actually turns out to be over 100,00 $MICHAEL G.
Le client n'a pas laissé de commentaire.TONY D.
The entire experience was easy and trouble free. The online reservation was simple, pickup was fast, and the online instructions for after hours drop off made it a piece of cake.MICHAEL M.
Le client n'a pas laissé de commentaire.BARRY M.
Very polite and friendly.Mark R.
Please offer trucks that are wider and taller than 8 feet other than the 26' truck.ANTONIA S.
Le client n'a pas laissé de commentaire.Michael W.
Everythingexalant was excellentJAMES V.
The customers services was very professional and friendlyMario G. | Premières impressions
The customer service is clearly lacking. The manager Sierra is extremely rude and not at all attentive to customers needs or concerns. The trailer we were given had a tail light out and fluid was leaking. Both of which they knew about and said "we'd be okay"ALEJANDRO C.
Le client n'a pas laissé de commentaire.GARY S.
Le client n'a pas laissé de commentaire.CARL R.
Very friendly staff. Very helpful. Quick and very neat area clean.Bailey R. | Premières impressions
Le client n'a pas laissé de commentaire.Zachary M.
Le client n'a pas laissé de commentaire.Lauren C. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE V.
Le client n'a pas laissé de commentaire.STEVEN P.
Le client n'a pas laissé de commentaire.SKYLA D.
Have done business here 3 times now and every time it rated as above expectations. I look forward to continuing to use their business in the future!!!Stephen H.
Excellent Experience!JERINE P.
Friendly staff & a quick in and sound process. Merci.RONALD B.
Le client n'a pas laissé de commentaire.JUSTIN M.
Le client n'a pas laissé de commentaire.MICHELLE L.
Wonderful place! Excellent customer service!Brenda W.
Sierra went beyond her duties to help me find the right space that I needed. She was the reason I stayed thereIan C. | Expérience générale
Le client n'a pas laissé de commentaire.MARTEZ B.
Le client n'a pas laissé de commentaire.JOHANNA T.
Le client n'a pas laissé de commentaire.Irving L.
This was BY FAR the worst experience I have ever had with U-Haul. Every step of the process was a hassle. I reserved a larger truck in person 11 days prior to my move (October 8) at the U-Haul Moving and Storage of East Mesa. Turns out that the employee took the liberty of checking a box without my consent that I was aware that there were no vehicles available and that I'd be ok with something else. He also neglected to include my status as a disabled veteran, even though I requested it, meaning that I had to pay full price when the time came. I received a phone call 4 days prior to my move (October 15) from someone that said the larger truck I needed was not available and that all they could do for me was offer a small 10 foot truck with a 5x8 trailer or deliver a U-Pack. My HOA wouldn't allow a U-Pack, so I inquired about the truck/trailer as the space was smaller than I had requested. They assured me that they would fit everything as I described (surprise, they didn't, but we'll get to that later). When I asked if I'd be getting a discount for being inconvenienced, the individual on the phone told me that I would be paying the same amount. Prior to disconnecting the call, I was told that I would hear from someone regarding the pickup location 24-48 hours prior to my pick-up date. On October 18, less than 24 hours prior to my move, I called customer service as I had not heard from anyone. I spoke with someone named Alana (spelling may not be correct) who informed me that there were absolutely no trucks available in my area and that there was no record of my conversation that took place on the 15th. At this point, my whole household was boxed up and in my garage. After pressing her multiple times to find a solution, she put me on hold. She came back and said that there was a 10-foot truck with a 5x8 trailer available in Coolidge, Arizona, roughly one hour away from my home. She said I could pick it up the next day (the 19th) at 11:30. Again, when I asked if a discount would be offered for the inconvenience, all she offered was additional miles at no cost to cover the additional distance (but not the fuel). Upon my arrival at the pick up location, I was informed that they had no pick ups scheduled for that time of day. Turns out that my pick up had been scheduled for 11:30 pm, not 11:30 am. Fortunately, they had the equipment on site, however I was told that I'd have to wait an hour for the other employee to show up to the gas station before I could be helped as someone was required to run the register. Luckily, they arrived early so I was able to depart earlier than 12:30 pm. I returned home and set to work loading the truck and trailer. Sadly, they had nowhere near the capacity that I had initially requested. I loaded them anyway as I am starting a new job and could not delay my move. I'll need another 10 foot truck to fit the rest of my belongings that are still sitting in my garage. I've made a reservation for the 3rd of December for another 10 foot truck which will cost me an estimated 1 300 $plus the cost of a flight to Arizona and gas. Although your associates have been reasonably helpful, I kept getting told repeatedly that there simply aren't enough trucks to go around. What I don't understand is why the organization is still taking reservations if they can't honor them. At this point, I've already paid 1 600 $plus gas to only move some of my belongings. After the second trip, that number will be well over 3 500 $which is what it would have cost to have a professional moving service do everything for me. I hope that the logistical challenges that U-Haul is facing are resolved as things are in a sad state of affairs and customers are experiencing some incredible hardships and inconveniences.NATHAN V.
Le client n'a pas laissé de commentaire.Dennis S.
Le client n'a pas laissé de commentaire.Christopher E.
Le client n'a pas laissé de commentaire.TYRONE T.
The young lady that was there when we returned the equipment was vary rude, called my daughter a lier and double dipped on the cost on the equipment ill never return to this location or uhaul ever....the girl needs to be fired....TAMMY S.
have few more people to help customersVARTAN A.
Le client n'a pas laissé de commentaire.Joeseph P. | Premières impressions
This location very large with a lot of equipment and inspector at drop off was friendly and very professional. Merci.Mark M.
Put the hand trucks or dollies up front where they're not in the way of loading the truck sometimes you have to move the dolly to load the truck and then get charged for using the dolly. Other than that, just keep on doing what you're doing.Kevin C.
From equipment pickup to drop off staff members were helpful with relative suggestions and polite while answering concerns about the total rental cost and overall safety of operation a 26 foot truck while towing a vehicle.TYRONE T.
I have rented from here many times and the staff is just NEVER friendly. They all seem so ornery and never even so much as Crack a smile for anyone that I have ever seen, with the exception of one older gentleman, who is always friendly and smiling.BRANDON O.
Le client n'a pas laissé de commentaire.Cameron B.
Quick pick up and even quicker return. All worked great and it was a pleasant experience and fantastic price. Merci.MYKEL L.
Le client n'a pas laissé de commentaire.Shane Y.
Le client n'a pas laissé de commentaire.LUIS D.
Le client n'a pas laissé de commentaire.Craig B. | Premières impressions
Le client n'a pas laissé de commentaire.Norman B.
Le client n'a pas laissé de commentaire.SPENCER C.
Each unit needs a light. Bathroom was gross the one time I had to use it.Chett P. | Expérience générale
After I dropped off the trailer at 9:30, after the location had opened, I received a email with a receipt for a 20 $charge for an after hours fee. The trailer was not dropped off after hours. It was dropped off 30 minutes after it was opened. This site needs to have more people outside to improve customer service. So people can charge BS fees.Zachary T.
Le client n'a pas laissé de commentaire.Kelsey M.
Le client n'a pas laissé de commentaire.KARLIANNE W.
Le client n'a pas laissé de commentaire.JEAN S.
Very, very nice people. Walked be threw everything.Marla B. | Premières impressions
I had my unit locked out when payment had been made and so it was frustrating. I wish thee hour to access units were extended. There were a few times I needed to get in my storage and I couldnt cause I needed a blue key to unlock. Then I got a notice about a past due when I had gave notice i was no longer needing unit.Erica B. | Expérience générale
Le client n'a pas laissé de commentaire.Darren F.
Telling me the truck is ready for pickup should really mean they HAVE a truck for pickup. Considering this location was 30 miles from my original location, it was really just a bad experience overall.Chris K.
The customer service gal, Kat, was wonderful and very helpful.MAURO ESTEBAN L.
The first trailer had lights out so we had to unhook and get a new trailer. It's probably a good idea to check lights at the end of service as well or in between to make sure they haven't gone bad.Sarah H.
Have someone move returned equipment so others can pull in. Had 3 trailers sitting in the return lane.Randall D.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.REBECCA L.
Le client n'a pas laissé de commentaire.Tamatha B.
Le client n'a pas laissé de commentaire.Sherley B. | Expérience générale
It was a large disapointment to go on line and fill out all the required information to rent a trailer, (to save time per website) and then have to wait in line for 30 minutes!!! There should be a way to speed this process up for those who do register on line! Other than that, the crew was great!DAVID S.
Disrespectful call center. Office did the usual below average from my experience.Alex W. | Premières impressions
When I brought the truck they Insisted it wasn't at the fuel level it was when I got it which was a little bit more than half. I brought it with a little but more than half but they still want to charge me for fuel 12 $. Also customer service is rude and they don't treat their customer well. I wasn't happy with my experience.NEFI A.
The hitch technician, Gary, is a class act. Without him I would have taken my business elsewhere. He excelled at his job and at customer service.Jorge R.
Le client n'a pas laissé de commentaire.Randall J.
Le client n'a pas laissé de commentaire.Meagen M. | Premières impressions
Le client n'a pas laissé de commentaire.HEIDI V.
Le client n'a pas laissé de commentaire.Larry G.
Good job everyoneKURT S.
Le client n'a pas laissé de commentaire.DAVID N.
This is a great place to rent a truck. Good prices, good customer service and the are quick getting you in and out of there so you can be on your way. Merci!JEAN S.
Le client n'a pas laissé de commentaire.Elizabeth J.
I reserved the truck for Bountiful, and at first the lady who called me a few days before to confirm told me there weren't any 26 foot trucks available. That was scary - especially since I had planned with 8 other people this move, and they had found time in their busy schedules. But then the lady said she was able to find a 26 foot truck - but that it was in Ogden, not Bountiful. Really? So I was forced to drive clear up to Ogden, pick up the truck, and then drive clear down to Bountiful, load up, and then drive all the way up to Logan (my destination). Then they only gave me 66 miles since they were expecting me to drive from Ogden directly to Logan - when I made the reservation a month ago for Bountiful to Logan! So then I had to pay extra for the extra miles driving around the truck.STEPHEN C.
Hire more people for less wait time in line. Also, make the customer parking all in one spot! I didn't know the other spaces were on the other side of the lot.logan C.
When I picked up the Uhaul, I noticed the lady helping me was rude to the other employees around her. Didn't think much of it at the time. On my return date a lady called me and tried to guilt trip me about the truck not being there â€œon time.â€ There was some miscommunication that caused this issue and the lady hung up before I could explain myself. Upon arrival for the truck return, the person who received the vehicle was really nice and did everything he could to help me, considering the circumstances. He made my experience better despite the rudeness I received from the lady.KEVIN CHARLES P.
Le client n'a pas laissé de commentaire.yolanda G.
Yesterday Which was the 26th. I was supposed to rent a 19,95 $ truck. My nephew just asked of we could return somewhere in Salt Lake. Then she proceeded to be very rude and said no im not letting you drop it back off somewhere else. He Was just asking. Then I asked how much it would be and she told me. I didn't have that much on my card and I so I took out cash and she very ignorantly told us I told her twice we didnt take cash. So she said have a nice day. But her demeanor was very hostile and rude my nephew said I was going to pay with my card and have me give him my cash. It was the manager on 32nd and Wall. We went somewhere else to get a truck. and all all I was there for is to clean out my storage shedIla A. | Expérience générale
Amin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.KATIKA P. | Premières impressions
My U Haul truck shook violently and I will never again rent from U Haul.GREGORY T.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.CYNTHIA P.
They tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her jobFelipe G. | Expérience générale
Le client n'a pas laissé de commentaire.CAMILLE Q. | Premières impressions
Le client n'a pas laissé de commentaire.George J. | Expérience générale
Le client n'a pas laissé de commentaire.Annette C. | Expérience générale
Le client n'a pas laissé de commentaire.BRITTANY H. | Expérience générale
Le client n'a pas laissé de commentaire.jeff p. | Expérience générale
Le client n'a pas laissé de commentaire.Kristie M. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie L. | Premières impressions
Le client n'a pas laissé de commentaire.Roger W. | Premières impressions
My overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.Rochelle T. | Expérience générale
Le client n'a pas laissé de commentaire.Paul A. | Expérience générale
You guys were great to work with. I would highly recommend U-Haul of Ogden.Jackson H. | Expérience générale
Le client n'a pas laissé de commentaire.Ty H. | Expérience générale
long lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!Sarah B. | Premières impressions
I am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! Merci.Jermiah w. | Premières impressions
Le client n'a pas laissé de commentaire.Ricardo g. | Premières impressions
Le client n'a pas laissé de commentaire.Samantha P. | Premières impressions
It looked clean , well managed and safe. I felt good leaving my belongings there.rochelle g. | Premières impressions
Rude people bad serviceCody C. | Premières impressions
The two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Je les recommanderais sans hésiter!joen f. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas M. | Premières impressions
Le client n'a pas laissé de commentaire.Ila A. | Premières impressions
So far, couldn’t be better.john c. | Premières impressions
Le client n'a pas laissé de commentaire.Jerry B. | Premières impressions
Le client n'a pas laissé de commentaire.Jenae B. | Premières impressions
ThanksTrina R. | Premières impressions
Le client n'a pas laissé de commentaire.Mercedes S. | Premières impressions
Le client n'a pas laissé de commentaire.Donald H. | Premières impressions
Employees at this specific location in ogden went above and beyond to make sure I had a good experience.CLAYTON M. | Premières impressions
Le client n'a pas laissé de commentaire.Tyson a. | Premières impressions
I didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.Rachael G. | Online Move In
Only thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more moneyLeticia C. | Premières impressions
A pleasure to deal with this facility.Rose D. | Premières impressions
It was fast and convienentLena G. | Premières impressions
My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.Abinadi B. | Online Move In
Le client n'a pas laissé de commentaire.Lex J. | Premières impressions
I really like the way they treat they Customer really know that my stuff is safe there thank youBonnie N. | Premières impressions
Le client n'a pas laissé de commentaire.Kale S. | Online Move In
I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.Robert G. | Premières impressions
My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U HaulSusan L. | Premières impressions
Le client n'a pas laissé de commentaire.Mike D. | Premières impressions
Sierra Kennedy was awesomeIan C. | Premières impressions
Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.Brigido C. | Online Move In
Good customer service!Donna R. | Premières impressions
Chrispen and Sue were especially proficient. Just one minor mis-step in the 3 000 sq ft house that was packed--a broken shelf which I am told will be replaced.Sherley B. | Premières impressions
They were kindLonnie A. | Premières impressions
Staff was knowlegeable and helpful in setting up my storage unitskot t. | Premières impressions
very clean friendly cool great all aroundLinda E. | Réservation
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