Customer Reviews for U-Haul Moving & Storage of Ogden

6 500 évaluations

3421 Wall Ave   Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

(801) 392-5349

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(801) 392-5349

3421 Wall Ave
Ogden, UT 84401
(Conveniently located across the street from Young Ford on Wall Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER C. 
Évaluation :
3

Each unit needs a light. Bathroom was gross the one time I had to use it.

Chett P.  |  Expérience générale 
Évaluation :
1

After I dropped off the trailer at 9:30, after the location had opened, I received a email with a receipt for a 20 $charge for an after hours fee. The trailer was not dropped off after hours. It was dropped off 30 minutes after it was opened. This site needs to have more people outside to improve customer service. So people can charge BS fees.

Zachary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARLIANNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN S. 
Évaluation :
5

Very, very nice people. Walked be threw everything.

Marla B.  |  Premières impressions 
Évaluation :
3

I had my unit locked out when payment had been made and so it was frustrating. I wish thee hour to access units were extended. There were a few times I needed to get in my storage and I couldnt cause I needed a blue key to unlock. Then I got a notice about a past due when I had gave notice i was no longer needing unit.

Erica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren F. 
Évaluation :
1

Telling me the truck is ready for pickup should really mean they HAVE a truck for pickup. Considering this location was 30 miles from my original location, it was really just a bad experience overall.

Chris K. 
Évaluation :
5

The customer service gal, Kat, was wonderful and very helpful.

MAURO ESTEBAN L. 
Évaluation :
4

The first trailer had lights out so we had to unhook and get a new trailer. It's probably a good idea to check lights at the end of service as well or in between to make sure they haven't gone bad.

Sarah H. 
Évaluation :
4

Have someone move returned equipment so others can pull in. Had 3 trailers sitting in the return lane.

Randall D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamatha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherley B.  |  Expérience générale 
Évaluation :
4

It was a large disapointment to go on line and fill out all the required information to rent a trailer, (to save time per website) and then have to wait in line for 30 minutes!!! There should be a way to speed this process up for those who do register on line! Other than that, the crew was great!

DAVID S. 
Évaluation :
1

Disrespectful call center. Office did the usual below average from my experience.

Alex W.  |  Premières impressions 
Évaluation :
3

When I brought the truck they Insisted it wasn't at the fuel level it was when I got it which was a little bit more than half. I brought it with a little but more than half but they still want to charge me for fuel 12 $. Also customer service is rude and they don't treat their customer well. I wasn't happy with my experience.

NEFI A. 
Évaluation :
3

The hitch technician, Gary, is a class act. Without him I would have taken my business elsewhere. He excelled at his job and at customer service.

Jorge R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagen M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HEIDI V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Good job everyone

KURT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

This is a great place to rent a truck. Good prices, good customer service and the are quick getting you in and out of there so you can be on your way. Merci!

JEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth J. 
Évaluation :
3

I reserved the truck for Bountiful, and at first the lady who called me a few days before to confirm told me there weren't any 26 foot trucks available. That was scary - especially since I had planned with 8 other people this move, and they had found time in their busy schedules. But then the lady said she was able to find a 26 foot truck - but that it was in Ogden, not Bountiful. Really? So I was forced to drive clear up to Ogden, pick up the truck, and then drive clear down to Bountiful, load up, and then drive all the way up to Logan (my destination). Then they only gave me 66 miles since they were expecting me to drive from Ogden directly to Logan - when I made the reservation a month ago for Bountiful to Logan! So then I had to pay extra for the extra miles driving around the truck.

STEPHEN C. 
Évaluation :
4

Hire more people for less wait time in line. Also, make the customer parking all in one spot! I didn't know the other spaces were on the other side of the lot.

logan C. 
Évaluation :
4

When I picked up the Uhaul, I noticed the lady helping me was rude to the other employees around her. Didn't think much of it at the time. On my return date a lady called me and tried to guilt trip me about the truck not being there “on time.” There was some miscommunication that caused this issue and the lady hung up before I could explain myself. Upon arrival for the truck return, the person who received the vehicle was really nice and did everything he could to help me, considering the circumstances. He made my experience better despite the rudeness I received from the lady.

KEVIN CHARLES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda G. 
Évaluation :
5

Yesterday Which was the 26th. I was supposed to rent a 19,95 $ truck. My nephew just asked of we could return somewhere in Salt Lake. Then she proceeded to be very rude and said no im not letting you drop it back off somewhere else. He Was just asking. Then I asked how much it would be and she told me. I didn't have that much on my card and I so I took out cash and she very ignorantly told us I told her twice we didnt take cash. So she said have a nice day. But her demeanor was very hostile and rude my nephew said I was going to pay with my card and have me give him my cash. It was the manager on 32nd and Wall. We went somewhere else to get a truck. and all all I was there for is to clean out my storage shed

Ila A.  |  Expérience générale 
Évaluation :
5

Amin was very nice and took time out to help my find my storage unit. Really nice guy. You should.keep him.

KATIKA P.  |  Premières impressions 
Évaluation :
5

My U Haul truck shook violently and I will never again rent from U Haul.

GREGORY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA P. 
Évaluation :
3

You must to clean and wash the equipment more often please,the equipment have a lot grease and some items are to old,anyways,thanks

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
5

everyone was professional and knowledgeable. They had the supplies and parts I needed in stock, and the installation of my hitch took less time than I expected.

Gregory S. 
Évaluation :
1

They tell you can that you can access your storage till 10 but really it's till 5 then the qr code for extended hours doesn't work and when you try to call the general manager she'll just ignore your calls till she blocks you and when you let her know you're going to file a complaint she'll evict you even if you just paid rent 5 days ago and she won't give you a refund but she will put a past due payment lock on your unit even though it's up to date worse experience I've ever had and I'll be sure to let everyone I know about how awful it was and how poorly Sierra Kennedy does her job

Felipe G.  |  Expérience générale 
Évaluation :
1

The Ogden location for the truck rental return and auto carrier trailer return was a horrible experience!!! The women that work at the Ogden location and especially the young red haired woman was not friendly at all and acted as though she was totally put out to help with equipment return. She was not helpful and was the most rude person I have ever met. My son n law and my daughter and I could not believe the extreme rudeness and poor customer service I received at the Ogden UT location. The thin red haired woman and the other also red head gave me no eye contact. Did not want to help and blew me off as if I was invisible. Note: I was very nice and could not understand why being treated so badly. It was not my fault that a bad undersized truck was made available to rent and travel Out of State. The truck had mechanical issues that my son n law pointed out in a very nice way. It was also not my fault that the store in AZ let the wrong auto carrier trailer be connected to the moving truck to go to Utah. I am upset and should be but not once was I ever mean, raise my voice, or treat any of U-Hauls personnel badly. The personnel working at the AZ store were very nice but had no clue or idea where my reserved truck was located. The women personnel at the Utah location were extremely nasty and should be fired or at least reprimanded! All my previous past U-Haul rentals were great with great Ogden personnel help. What has happened to go from great to extremely Bad personnel help or actually not really any help at all with this most recent move??????

KAREN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAMILLE Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda H. 
Évaluation :
5

The truck could have been washed, especially the windshield. Other than that, an excellent experience.

WALLACE M. 
Évaluation :
3

Line was long. Took at least a half hour to reach the counter.

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
5

Great team at the Ogden location!

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

They were friendly fast and efficient

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
4

Explain all charges that will be included. Excellent sevice

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette C.  |  Expérience générale 
Évaluation :
2

Tardiness should be a late fee not an entire days rental. We showed up 15mins late and received an additional 99 $payment (miles included). Total for 20' was 257 $for 2 day rental that was 75 miles.

ALEX R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH J. 
Évaluation :
5

Erik was professional and helped get me going quickly!

Mindy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ZACHARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

I think one thing I'd improve, is to help untie cars from the trailers. Like ok that customers have to drive it down. But to remove straps, chains, ... I think it should be included in Uhaul service. The person was trying to show it to me and she couldn't even unleash the strap herself, so it's a little strange to ask customers to do it when even associates have troubles doing it ? Otherwise, very helpful and nice staff at the counter !

Thomas L. 
Évaluation :
5

Not much. Good place.

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L.  |  Premières impressions 
Évaluation :
2

The ladies helping us were anything but helpful. We called ahead and told them we would be late. They called us to ask us when we would arrive and I was probably 2 minutes out and told her I had called earlier to tel then we were going to be late. She explained she was not told that information. When we got to uhaul the other person helping us said “ugh those people said they were only going to be 15 minutes late”. She didn't realize we were “those” people that had called in. But I never said ide only be 15 minutes late either as we were held up on our first errand. We were charged 200+ more than what we were quoted. I cancelled another truck rental because I thought you guys beat there quite but that was a straight up lie. I was informed if we rented a storage unit with uhaul the first month would be free. When I asked about that the girls said “o ya you need to take care of that” Well why doesn't your employees have that ability to help us with that? So I asked them to have the truck returned to a location that rents the storage units so we could arrange that. They had the truck returned to a location that does not rent storage units. I had to call around and find a location that rents storage units. My husband got to the storage unit at 6 pm and had one hour to unload before they kicked him out so he had stuff in the uhaul truck over night. Overall our experience sucked and those helping us were rude and unprofessional and couldn't even direct us in the correct locations or to the correct people to help.

KEVIN W. 
Évaluation :
5

When I arrived, they were prepared. They knew who I was, had my vehicle out front and ready. Both pick up and return, I was in and out in minutes. Very pleased and I will be back.

ANTONIO VALENTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

Excellent Customer Service!!

MARINDA M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Roger W.  |  Premières impressions 
Évaluation :
5

My overall experience with my unit and truck rental was great. The only thing I would recommend is giving a military discount on all the product/services and not just a few.

Rochelle T.  |  Expérience générale 
Évaluation :
5

This was my first time renting from this location and it definitely won't be my last. From the very beginning I was treated so great and the whole process was simple and quick. The staff here is super friendly and helpful and they have so many supplies in stock to help with any moving needs and they keep the vehicles very clean and ready to go so there's no long wait.

JOSE M. 
Évaluation :
5

Also very professional, and pleasant. Was quick and easy process.

GERRI S. 
Évaluation :
5

I love the simplicity of my whole rental experience. Everything done online. Easy in easy out. it was great.

denny N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD A. 
Évaluation :
5

The lady helping us was AMAZING!!!!!!

TODD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
3

There didn't seem to be enough employees for all of the customers that morning, and I would have thought the pick up process would have been quicker with my online request and confirmation

DORIS C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Autumn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL C. 
Évaluation :
5

The guys that did the original pickup was great. My move had to be extended so I called to extend it another day. Right before we were done getting everything in the unit my son had a emergency and had to leave. Problem he was my driver. I'm in a wheelchair so that left me without a driver. I called and was told they don't pickup trucks; then hung-up on me. I called back and waited over 20 minutes and got the manager and she immediately said you need to have us pick up the truck. I told her yes. When they got there she stated, by the way there is a 200 $transport fee. Then she got into her car. Emergencies happen, I started calling uhaul over an hour before the truck was do back so I wasn't charged for another day. There is a difference between a true emergency and just not bringing back the truck. My 120 $rental w/gas went up to 449 $. The manager is rude, cruit.

MELINDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
4

Make it easier to actually talk to someone in the stores location when calling.

Scott L. 
Évaluation :
1

Awful experience, everyone involved was terrible. I cannot believe how poor my experience was there. I will never, under any circumstance use this location again. I will tell everyone I know that it is awful as well.

NATHAN S. 
Évaluation :
5

Your customer relations were excellent, nothing makes me enjoy a business more than polite informative people.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINNI M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER G. 
Évaluation :
5

All around good!!

DEBORAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tex R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abraham D. 
Évaluation :
1

Terrible. Booked online and was called to be told that someone at the store gave the truck to another person and nothing was done to have it resolved. I had to convince the employee to rent me a truck half the size. She offered to let me have it for an extra day and said the miles would be covered. When I went to pay, the person checking me out said the notes didn't reflect those changes and they tried to charge me the full amount. Terrible service. Terrible communication. Terrible company.

Levi J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE L. 
Évaluation :
5

Everything perfect

VICTOR V. 
Évaluation :
5

You guys were great to work with. I would highly recommend U-Haul of Ogden.

Jackson H.  |  Expérience générale 
Évaluation :
3

The woman who helped us was rude. She literally ROLLED HER EYES at us at one point. She implied she was superior and all knowing whereas we were stupid and wasting her time. Older lady, missing teeth. Man who helped us return the van was great.

KYLIE T. 
Évaluation :
2

Did not get dolly or furniture pads.

Noah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty H.  |  Expérience générale 
Évaluation :
3

When a customer says Goodmorning or any type of greeting, greet them back having a stuck up attitude made my experience from being excellent to average. Poor customer service and bad attitude from front desk

ALAN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
4

long lines, long wait and my access card doesn't work most of the time. but otherwise it's a lot cheaper than near storage unit facilities. Over all no issues so far!

Sarah B.  |  Premières impressions 
Évaluation :
5

I am so grateful for the help from the manager at the Ogden facility on Wall avenue! She helped me transfer my storage unit to a bigger unit and that was an enormous stress for me. I was preparing myself to weed through and get rid of items to make it all fit. She freed me of a major headache! Merci.

Jermiah W.  |  Premières impressions 
Évaluation :
2

I rented a tow dolly, one of the wheel straps was pulled out of the ratchet and extremely frayed. It took me a couple minutes to get it fished through. Secondly I brought the dolly back 3 plus hours before my allotted time was up, I was told at the drop of bay I had brought it back on time and didn't owe anything extra. The next day I open my bank app to see I had been charged for an after hours drop off! It needed to be back by 5:30 pm and I had dropped it off around 2:00pm. Needless to say I was not happy.

FLETCHER A. 
Évaluation :
3

Check-in staff was extremely unfriendly and very ornery! Her customer service skills were terrible!

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo g.  |  Premières impressions 
Évaluation :
5

nothing great as is

patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Expérience générale 
Évaluation :
5

Recommend reducing the amount of time using the online format to check out a rental. It took nearly 30 minutes to do so, compared to using the counter. Will no longer be using the online service in the future.

Roman F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD N. 
Évaluation :
1

Clarification on the gas gauge and reimbursement for overfueling.

JOSHUA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANY F. 
Évaluation :
5

It looked clean , well managed and safe. I felt good leaving my belongings there.

rochelle g.  |  Premières impressions 
Évaluation :
2

Rude people bad service

Cody C.  |  Premières impressions 
Évaluation :
5

The two who helped us were amazing! The manager and trainee were very helpful and accommodating to our situation. Gave us the information we needed and got it set up quick. Je les recommanderais sans hésiter!

joen f.  |  Premières impressions 
Évaluation :
5

Very pleasant experience

Michael T.  |  Expérience générale 
Évaluation :
5

Great staff. Friendly, helpful and very easy to work with in planning unit rents and availability.

David C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ila A.  |  Premières impressions 
Évaluation :
5

The site was affordable and well maintained with carts available for no additional costs. It met all my needs for the 2 months that I stored my extra household goods after a move.

Steven H.  |  Expérience générale 
Évaluation :
5

So far, couldn’t be better.

john c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerry B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenae B.  |  Premières impressions 
Évaluation :
5

Fueron rápidos y atentos los empleados .

Sandra G.  |  Expérience générale 
Évaluation :
5

Thanks

Trina R.  |  Premières impressions 
Évaluation :
1

I received the absolute worst service from Erik Simmons. The man was rolling his eyes and shrugging his shoulders and being indignant towards me despite being a returning paying customer. Mr. Simmons and I were in disagreement about existing damage to a rental truck which he was trying to place blame on me. When I asked to see a picture of the truck prior to me renting it , Mr. Simmons showed me a picture of a completely different truck ! How do I know ? Because the truck I rented has a serial number painted on the truck just above the drivers seat. Mr. Simmons told me the picture was taken on June 18th , 2021. However there was no serial number on the truck he showed me despite claiming the truck had been at that facility for 3 or more years now. I asked Mr. Simmons for contact information and how to begin the process to dispute the damage, he responded by calling the police and describing me as a threatening black man with gold chains and tattoos ! When the cops arrived , they told me I had every right to try to collect that information. Being reduced to negative stereotypical attributes and having the cops called on me for wanting a corporate email is not the service I was looking to receive from Store #720055

marcel p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liberty L.  |  Expérience générale 
Évaluation :
2

There was no way for me to cancel my monthly rental through the app or on the website. So I had to call and wait online forever to get through to someone. I also never received the email (that I was promised) confirming that my rental had been canceled.

Rex P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald H.  |  Premières impressions 
Évaluation :
5

Employees at this specific location in ogden went above and beyond to make sure I had a good experience.

CLAYTON M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS R.  |  Expérience générale 
Évaluation :
5

Staff was great. Helpful and courteous! Overall experience all the way from truck rental to storage units was excellent. I Definitely would recommend Uhaul and this storage location to my friends .

Adam P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sharene D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyson a.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jessica D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly M.  |  Premières impressions 
Évaluation :
4

Not all the staff were rude, just one lady. Overall I was very happy

Khymm F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rusty P.  |  Expérience générale 
Évaluation :
5

The extended hrs helped me get excess stored on site at night to t to enable truck turn-in on schedule.

Steven H.  |  Premières impressions 
Évaluation :
5

I'm sorry that the people I tried helping were a royal pain in your butt. They showed no respect to the rules or the property and I should have known better than to have helped them. Even when being evicted I was shown patience and respect by your staff. I appreciate you and your facility. Again I'm truly sorry for the lack of respect and consideration the people I helped chose to display. My mistake. Please accept my apologies.

Brendon S.  |  Expérience générale 
Évaluation :
1

I didn't have a good experience via phone with representatives prior to move in. They lacked customer service skills and technical communication skills. When I started to ask about my storage unit I was hung up on. I believed the first unit I booked to be online move-in accessible, but I ended up not being able to use the online process for that unit, so I ended up booking a different one. This took a significant amount of time to figure out and disrupted my moving schedule. I also ended up getting charged for the first month despite the deal running for first month free if also booking a u-haul truck. Had I been able to discuss my unit prior to move in I maybe would've had a different experience.

Rachael G.  |  Online Move In 
Évaluation :
4

Only thing is my outdoor storage was not empty that I was assigned to. Ended up getting one inside that was smaller and more money

Leticia C.  |  Premières impressions 
Évaluation :
5

Over all my experience and time with the storage unit was great. The only issue I had was when I had gone in to tell them that I was done with the unit. I had to wait over 20 minutes and at that point I was frustrated and finally left. There was one guy working hard to help a customer in one line. In there other line there was an older woman who was being helped by a clerk and for some reason another staff member was standing there watching that interaction who once looked up and said we will be right with you. There was one guy on the phone helping another customer. Two staff members where just walking around behind the desk. In line there was me and one other guy behind me. After waiting for so long I just polightly asked if I had to stay there or if I could just call in later to close out my account. For three days I tried to call and got looped around the phone system and never actully talked to someone. For as many customers that where in the store 4 of us with 5 or so staff members it seems a bit crazy that there was over a 20 minute wait to be serviced and again it was only 20 minutes because I left.

Shawna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette P.  |  Expérience générale 
Évaluation :
3

It was well and convenient had carts that you can hall things with made a big difference its clean and we'll taken care of friendly people.

Cynthia D.  |  Expérience générale 
Évaluation :
1

The manager was very rude an was extremely angry an screwed me out of everything I owed an messed me up on my payments, falsified the paperwork so it looked like I wasn't paying my bills so she could get her boyfriend to get there hands on a very expensive piece of art I had in there an I had a lot of personal things that were important to my children an she had a personal grudge against me since before she started working for you so she got what she want. I'm going to bring up a lawsuit against u haul for harassment and for theft of me stuff in storage thank you for the e you put me thru this is the worst company I've ever dealt with you are theifs crooks

JAY G.  |  Premières impressions 
Évaluation :
5

Uhaul continues to impress me in customer service

Steve P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETE G.  |  Expérience générale 
Évaluation :
5

A pleasure to deal with this facility.

Rose D.  |  Premières impressions 
Évaluation :
1

I did not just move out. I was wrongfully evicted in October and all my stuff thrown away. The manager is the worst person imaginable and being next door to the homeless shelter doesn't help. If you had my stuff and failed to notify me i am suing!

Angela R.  |  Expérience générale 
Évaluation :
3

Access options are extremely difficult with a trailer. The floor of the interior storage unit was dirty, uneven, and rough concrete. Not at all what I expected.

Tom M.  |  Premières impressions 
Évaluation :
5

Needed storage after selling a house with most, but not all, furniture. This was an ideal solution. Easy process, helpful staff, convenient auto pay.

Doug S.  |  Expérience générale 
Évaluation :
5

thank you so much for keeping my deceased husbands paintings safe and secure throughout the past 10 or more years. I will certainly use you if the need comes up again.

CAROL S.  |  Expérience générale 
Évaluation :
5

It was fast and convienent

Lena G.  |  Premières impressions 
Évaluation :
4

My recommendation would be to include if the unit is on the mezzanine or ground level and include a map or something to highlight where the unit actually is. But overall it was far easier than other storage units I had to deal with.

Abinadi B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lex J.  |  Premières impressions 
Évaluation :
5

The ladies that worked were always amazing and nice.

alicia o.  |  Expérience générale 
Évaluation :
5

Uhaul moving and storage is an excellent storage facility and will use the facility in the future if i need again

Randall T.  |  Expérience générale 
Évaluation :
5

I really like the way they treat they Customer really know that my stuff is safe there thank you

Bonnie N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kale S.  |  Online Move In 
Évaluation :
3

I made a reservation. Had a reservation confirmation, and when I went to move in, I was told the reservation meant nothing because there weren't any spaces available. I was told it was first come, first serve which I thought the reservation would help with. It didn't. Fortunately, on the day I needed the spot, one did become available and they contacted me and offered it to me, which i appreciate. A bit of a rough start but I do have a spot and i'm sure it will work out just fine.

Robert G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G.  |  Premières impressions 
Évaluation :
5

Everyone of the personal were absolutely helpful and understanding. I would definitely recommended this facility to my friends.

ralph w.  |  Premières impressions 
Évaluation :
5

My friend Lana Adams reserved me a 5X10 unit storage. They told her it will be on the first floor we got there its on the first floor upper level. Thank you for helping me U Haul

Susan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike D.  |  Premières impressions 
Évaluation :
5

very helpful and courteous customer service. Highly recommend

Randall T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy C.  |  Premières impressions 
Évaluation :
5

Sierra Kennedy was awesome

Ian C.  |  Premières impressions 
Évaluation :
5

Clean and spacious storage room and was plenty for me. I like the fact its temperature controlled.

Brigido C.  |  Online Move In 
Évaluation :
4

Good customer service!

Donna R.  |  Premières impressions 
Évaluation :
5

Great customer service!

Matthew B.  |  Premières impressions 
Évaluation :
4

Chrispen and Sue were especially proficient. Just one minor mis-step in the 3 000 sq ft house that was packed--a broken shelf which I am told will be replaced.

Sherley B.  |  Premières impressions 
Évaluation :
4

They were kind

Lonnie A.  |  Premières impressions 
Évaluation :
5

Great service, friendly and helpful clerk. Will highly recommend location .

Jackie J.  |  Premières impressions 
Évaluation :
5

Staff was knowlegeable and helpful in setting up my storage unit

skot t.  |  Premières impressions 
Évaluation :
5

very clean friendly cool great all around

Linda E.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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