Le client n'a pas laissé de commentaire.Kenneth L.
Customer Reviews for U-Haul Moving & Storage of Olathe
Pour nous contacter
Olathe, KS 66062
(1 mile south of 119th and I-35)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Alexei D.
The "pre" pickup processing really speeds up the process when getting the vehicle.ROBERT H.
Staff was incredibly helpful and friendly. Facilities are clean. The only thing we struggled with was the main access door to our storage area (not the unit but the area); constantly opening it was a challenge and some of the items on the cart were too large to fit through the doorframe. But overall, great experience!Krystal K. | Premières impressions
Very fast and kindANDREW A.
Good serviceRomeo S.
Le client n'a pas laissé de commentaire.Marcia C.
Le client n'a pas laissé de commentaire.WALTER P.
Le client n'a pas laissé de commentaire.RICKIE S.
I've been here twice in 3 weeks, and different people each time. All fantastic, even when slammed. I have one 3 blocks from my house and drive 25 minutes to them. I had Constance todayPaul A.
Le client n'a pas laissé de commentaire.GROVER N.
THIS IS THE BEST U-HAUL LOCATION IN THE KC AREA !!!! Very friendly, well organized, Clean, vans & trucks ALWAYS full tank of gas, clean & ready!Margaret M.
The staff has been very helpful and friendly each time I've dealt with them. The facility is clean through out and organized.BRITTANY W. | Premières impressions
Corporate needs to quit extending reservations if someone else has reserved the vehicle. I was given a 15' box truck rather than a pickup. The location made up the cost but the box truck was a pain to deal with (hard to load compared to a pickup). The non-working radio or interior light were minor annoyances. My neighbor has had a similar problem with accepted reservations. Fix the problem or I'll look eslewhere.Max S.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Oliver N.
Excellent service, truck well maintainedZachary H.
Brakes could have been a little better other then that it was perfect . Great service all around !Dean B.
The lenexa branch on marshal drive , professional, courteous, very knowledgeable about covering all bases with check in , insurance , if problems arise, return, i expected to ask a few questions lol but the team at the lenexa store explained everything from start to finish very thorough and professional these employees deserve recognition because as i watched while waiting to head out everyone whatever job they had were doing it very impressive team my compliments. Definitely recommend all my frie ds an family to this location.Kevin B.
Le client n'a pas laissé de commentaire.BRIAN B.
A couple of things: 1) there was less fuel in the tank than stated on the contract. They said it was half full and there was a half of a quarter less than stated. Suggestion- just have them full when you rent them and require the same when they are returned so it is straightforward 2) my credit card was authorized 3 times for the same amount for the same rental - I am waiting to see if it comes off my cc this week and what the final charges will be. 3) the final pricing should be less than these three identical authorizations as I used less mileage and returned it with more fuel than I received it with. We will just have to wait to see how this turns out.Christian R.
The truck has roaches inside. Some actually got inside our furniture. The truck need to be treatedAli A.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.PAMELA C.
Le client n'a pas laissé de commentaire.Jeff R.
Very friendly staff and a painless drop off.Scott G.
I went to the Metcalf location to rent a cargo van, they were out of them when I needed the van. The young man checked with the Olathe location and rented the van, he saved the day!!!Marla L.
Parking/loading area is tight and congested, making it challenging to get in and out smoothly and safely. Staff worked well with these limitations and were courteous, helpful and professional. Would be helpful to have clearly marked parking area for customers arriving for pick-up and drop-off.Mike L.
Le client n'a pas laissé de commentaire.Mary P.
Excellent service-friendly staff-very efficientGary S.
The fuel indicator in the truck I drove was a bit wonky. Not a big deal. I was wondering if the gasoline in the tank was sloshing around.Daniel K.
The young man who hooked up my trailer Thursday morning was efficient, pleasant and helpful (Tyrek) ? And the manager who was there when I dropped off is just such an impressive young lady.David W.
All store personnel were polite and professional. Great service!Thomas B.
Everything was super easy and people very friendly and helpful. I highly recommend!Debra M.
Very easy pickup and drop-off.Rapheal H.
Le client n'a pas laissé de commentaire.Kris D.
Le client n'a pas laissé de commentaire.Timothy H.
There was glass in the back of the truck, the furniture dolly was broken, they were out of rentable moving blankets (however the very kind service rep helped us purchase many), and the truck was extremely shaky.Sarah S.
Put in cruise controlEDWARD S.
I reserved truck one week in advance along with rental of two sets of furniture pads. Picked up truck and no furniture pads available. Also, truck transmission didn't engage in Drive. Had to move shifter to 3rd gear. Also, gas tank was not full at time of rental. Gas tank was only 1/4 full.Robert H.
Le client n'a pas laissé de commentaire.Rodney J.
Le client n'a pas laissé de commentaire.Said R.
Customer service was terrific.Merry H.
Le client n'a pas laissé de commentaire.Christopher B.
It's a long way outside of downtown Kansas City, but the manager was very knowledgeable and helpfulMark M.
Le client n'a pas laissé de commentaire.Kyle W.
Le client n'a pas laissé de commentaire.Mark P.
Thank you all.Sofia G.
Le client n'a pas laissé de commentaire.William P.
I dropped my truck off on October 2nd at 3:35 pm which was less than a 24 hour period. I got my receipt today and they put down that I returned the truck on October 3rd, and charged me an extra 40 $. So, I'm on hold currently with customer service to try and get my money back. This is completely unexceptionable!Jeffrey J.
Le client n'a pas laissé de commentaire.Donald N.
One of the tiedown straps on the tow dolly broke at some point along the way. It will need to be repaired before the next customer uses the equipment.Brian B.
Check in and return were a breeze and the employees helpful and friendly! Great experience overallClifford F.
Everything was great but I still have not received an email receiptNicole L.
Le client n'a pas laissé de commentaire.Jennifer D.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.Chad E.
Le client n'a pas laissé de commentaire.Timothy H.
The equipment I got ran exelent.i was quite impresed.BONNIE C.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Rachael F.
I love coming to this location. The general manager, Bailey does a great job. You can tell she takes pride in what she does there and has a great team.Joseph M.
This Olathe location has been the best Uhaul staff. The manager she is wonderful, friendly and very helpful.Laura M.
Gracias por toda uds. ayudaSteven L. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen D.
Employees VERY friendly and accommodating with a request. Thank You!!Kimberly H.
Person who checked out the truck to me was very professional and courteous. Fantastic service.PIERRE B.
Le client n'a pas laissé de commentaire.Kathy D.
Excellent customer servicelorenza S.
Le client n'a pas laissé de commentaire.Shelda K.
Trailer looked a bit worn but was clean inside and out. It trailed very well, had good tires and got the job done.Gerald J.
Le client n'a pas laissé de commentaire.Edward L.
Just crowded!!RICHARD R.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.Brenda M.
Maybe ask the customer what the needs are. Some people do not know how large unit they needMichael S. | Premières impressions
Le client n'a pas laissé de commentaire.jim w. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory J.
Movers were fast and friendly! Highly recommendRebecca R.
Le client n'a pas laissé de commentaire.Robert B.
Everything was great! I rented the 9' cargo van for my daughter's wedding to haul a bunch of wedding decor, coolers, etc. From check-in with Baily, to convenient Sunday drop-off, it all went smooth and made our weekend less stressful!Sheryl H.
I'm still waiting for the Reimbursement for the mileage I didn't usejustin M.
I was thrilled with the fast drop off in person. I had expected a long grueling wait on a Saturday, but this location ran very very smoothly. Very impressed, recommend them to everyone I meet. Rented there in the past was well.CHARLES M.
Great managementJohn W.
The right front tire had a slow leak. On the morning of my departure I had to add air. Tire pressure was supposed to be 80psi, the tire was at 44psi. The latch for the roll up door was cracked and on its way to failure. I used rope to secure the door for my 700mile trip. I took a photo of the crack before I left. I pointed both of these items out when I returned the unit. I want to double communicate these issues here so that they are remedied.Dennis M.
Le client n'a pas laissé de commentaire.Steven M.
Staff was efficient and friendly.Mike R.
Friendly staff that was easy to work with.Chad H.
Le client n'a pas laissé de commentaire.Kenneth C.
Nothing I can think of.Marilyn S.
Le client n'a pas laissé de commentaire.shaniko t. | Expérience générale
Le client n'a pas laissé de commentaire.Jim M.
Le client n'a pas laissé de commentaire.DENNIS W.
Le client n'a pas laissé de commentaire.John T.
Returned truck with a full tank of gas and U-haul added a gas charge making it look like we did not fill the truck back up. My son had to go straighten it out and get credit on my credit card.William D.
The people working at U-haul were fantastic. So helpful.Janet M. | Expérience générale
Le client n'a pas laissé de commentaire.Karen B.
The associate was very nice and prompt.Brian G.
Le client n'a pas laissé de commentaire.BRAD S.
Le client n'a pas laissé de commentaire.Brenda B.
Le client n'a pas laissé de commentaire.SOFIANE S.
Le client n'a pas laissé de commentaire.jim T.
Le client n'a pas laissé de commentaire.Marilyn P.
Le client n'a pas laissé de commentaire.Robert S.
not alot of parking in this area, that is my only issue.David Y.
Great customer service. Olathe Kansas 119th streetMallory R.
1st I paid way more at Uhaul and got way less. Penske was way cheaper. They lied about the price at Uhaul which was still higher then Penske but I was willing to pay it because I needed the trailer. 2nd Uhaul has terrible customer service if you guys weren't a known Name in the moving truck business you would probably be out of business. As soon as Penske, Budget or another company gets motorcycle trailers it's over for Uhaul. 3rd the wind shield wipers didn't work and the windshield fluid was water. The pervious user left pumpkin seeds and weed flakes all in the truck disgusting. 4th The truck was too small and very uncomfortable. I wanted a truck comparable to Penske's 16 foot (which was 400 cheaper with a trailer) truck got the 15 foot Uhaul which was tiny as hell. I most definitely only went with you guys because it was a last resort and due to Penske not having motorcycle trailers. 5th I had to go to two different locations to get my equipment which was a inconvenience. 5th Penske is unlimited miles Uhaul charges 0,4 cent a mile which is a rip off. Overall my experience with Uhaul was terrible from start to finish. Terrible customer service, high prices for less, dirty truck and pissy service.Natasha L.
The staff at this location were very friendly and helpful. Nice facility as well.Brian M. | Premières impressions
Well run and a pleasure to use. It can get crazy at times with trucks and trailers everywhere, but usually fund a way around to get to my storage area. Love the Mgr.ROBERT O. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Le client n'a pas laissé de commentaire.Cindy G. | Premières impressions
Le client n'a pas laissé de commentaire.David G. | Premières impressions
Keep up the good workLamar K. | Premières impressions
Im new to the area and everyone is very friendly. They go above and beyondshaniko t. | Premières impressions
Le client n'a pas laissé de commentaire.Erica E. | Expérience générale
Employees shouldn't park in the storage unit area. We had a long bed truck and a trailer and it was almost impossible to swing wide enough to get out of the gate without hitting things. Had employee vehicle not been parked in the storage unit area, it would have been so much better! But otherwise, the unit was clean and damage free.Cheyenne F. | Premières impressions
Very nice place clean I would recommend it to all my friendsbruce b. | Expérience générale
The gentleman that assisted us was very friendly and helpfulKendra L. | Premières impressions
Le client n'a pas laissé de commentaire.Linda J. | Expérience générale
Le client n'a pas laissé de commentaire.Julie B. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL M. | Expérience générale
Le client n'a pas laissé de commentaire.kirk R. | Expérience générale
Le client n'a pas laissé de commentaire.robert k. | Expérience générale
Clean and well maintained facility. Staff was super friendly and helpful. Easy to get to location and well laid out facility.celeste c. | Expérience générale
Super helpful and very friendly. Facility was well maintained and organized.celeste c. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL M. | Premières impressions
The staff is super helpful and friendly. I had my items stored for almost two years, and never had a bad experience with accessing my storage items.Kelly D. | Expérience générale
Le client n'a pas laissé de commentaire.AUSTIN P. | Premières impressions
Le client n'a pas laissé de commentaire.robert k. | Premières impressions
Le client n'a pas laissé de commentaire.Erica E. | Premières impressions
Le client n'a pas laissé de commentaire.Bobby M. | Expérience générale
I have absolutely nothing poor to say upon the facility or the staff. Everyone was always helpful and willing to assist when needed. The price was not a driving factor for my departure from the facility but a lower cost would be my only constructive criticism. That being said, I understand the market and it was comparably priced to others in the Olathe/Johnson County Area. Thanks for the years of help!ADAM E. | Expérience générale
Le client n'a pas laissé de commentaire.PASSION MONNIC E. | Premières impressions
Uhaul forces you to book online, I tried to call the toll free # and was on hold for greater than 40 minutes and then had to give up due to an appointment. I did not get the truck I ordered or the pick up location that I requested. That was rectified when I had to call, but was given a local number. On truck pick up, I was informed that they did not have the furniture dolly that I reserved. I reserved a 10x15 storage unit. When I arrived to unload, I was told that a unit of that size had not been available for months. I was frustrated because I was forced to order online an nothing I ordered was actually available. I questioned the person helping me and it was obvious that she could have cared less about my frustration. I asked to speak to the manager and I was told they were unavailable. I asked when they would be available and told they did know. I asked when I could call and was told the manager was on vacation. I asked when they would return and told by the extremely unhelpful employee that they didn't know when the manager would be back from vacation. Really? To top things off, the 10x10 unit that I had to use, was very dirty. The floor was dirty and there were cobwebs throughout. I wish I had bought a broom. I did not expect it to be spotless, but I expected debris to be sweep out. Overall, I did not get services ordered or expected. It was a bad experience and the apathetic employee was ridiculous. It will be along time before I use Uhaul again. Customer service matters and I felt misled. My frustrations could also have been lessened with better communication.Kathleen G. | Premières impressions
Great place, always super busy.Cody N. | Expérience générale
S.O.ANTHONY L. | Expérience générale
The initial rental started off a little sketchy with used pads in the trailer but a quick call to customer service had that issue taken care of. The trailer was just perfect and a surprise 1 month free storage was icing on the cake. The folks at the Olathe, KS were super accommodating so all in all it was a great experience!ROBERT O. | Premières impressions
The staff was courteous and friendly as well as being helpful.jim w. | Premières impressions
Le client n'a pas laissé de commentaire.TODD W. | Premières impressions
Le client n'a pas laissé de commentaire.David R. | Premières impressions
All staff is greatTammy H. | Premières impressions
There were trucks everywhere including in front of the door where I wanted to unload. I unloaded then when it was time to leave the gate was closed. The keypad would not except my code. The office did not answer using on the call button on the key pad. I tried phoning ling the office, got put on hold & never did get a human being. Finally a lady came out to move a truck. I leaned on my horn to get her attention. She was angry! I was too since I'd been trapped for 10-15 minutes behind your fence. She yelled at me to enter my code to which I responded I had done that (several times). She stomped over & pushed some buttons. Finally, I was free! This is not my first rental from this facility. My son says I should have gotten a card to the gate. He has one from when he rented las Sept. Overall, this was not a good start to my latest rental.Pamela M. | Premières impressions
Le client n'a pas laissé de commentaire.Claire G. | Premières impressions
Philip was very friendly and helpful.Bernaditta S. | Premières impressions
Saved the day!Melinda B. | Premières impressions
Le client n'a pas laissé de commentaire.Alique B. | Premières impressions
Le client n'a pas laissé de commentaire.Chad S. | Premières impressions
The staff was great. Friendly and very helpful answering questions. Acted like they really enjoyed their jobs.kirk R. | Premières impressions
Loved working with the people here. Great facility!LISA M. | Expérience générale
Le client n'a pas laissé de commentaire.Staci D. | Premières impressions
Le client n'a pas laissé de commentaire.Deidre J. | Expérience générale
Beyond happy with my experience. Especially clearing out the storage. The guys were extremely friendly, helpful, and patient despite the customers. Very very respectful. I actually wish I still had a unit to rent just so I could encounter them occasionally because it's refreshing to have wonderful decent humans with hearts in this world right now. I've always had a good experience at this uhaul but it's been made so much much better. And Bailey is such a sweet sweet spirit. This place is just a little place of heaven called uhaul.Ululani F. | Expérience générale
Le client n'a pas laissé de commentaire.laura o. | Expérience générale
All persons I came in contact with were super helpful and friendly. I have rented from this location several times and I have NEVER had an issueKARL S. | Premières impressions
Bailey was extremely helpful in getting me set up and recommending products to help with my move.Paula F. | Premières impressions
I had an issue with the passcard that took several attempts to fix.Teresa H. | Premières impressions
Assistant manager was friendly, helpful and efficient.Rhea H. | Premières impressions
Le client n'a pas laissé de commentaire.jamie r. | Premières impressions
We were in car accident, Bailey really took care of us! And relieved a lot of trouble an stress. May her days be blessed and long, Thank you BaileyJudith C. | Premières impressions
Bailey was extremely helpful, friendly, and assisted me with getting the correct trailer and storage unit size.Chris S. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas S. | Premières impressions
I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.valencia b. | Premières impressions
Awesome staff, quick and responsive.Marc F. | Premières impressions
The unit was clean, and the staff are more than helpful. Merci.Dennis W. | Premières impressions
Services supplémentaires à cet emplacement
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