Évaluations des clients U-Haul Moving & Storage of Old Town Yuma

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Old Town Yuma

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Bryan C. le

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Great job

Christina S. le

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I have done business with this U-Haul location many times and they have always acted in a professional manner.

Daniel M. le

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Le client n'a pas laissé de commentaire.

Derrick Q. le

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Le client n'a pas laissé de commentaire.

Rodolfo S. le

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Waste of time having to do an online check in to have to check in all over again at the front desk.

rebecca B. le

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everyone was very helpful and professional. i will always use uhaul

Robert E. le

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My experience could not be improved. The staff was very attentive to my needs and rented me the best trailer for my job. When I turned it in they again did their very best to get me unhooked and on my way. GOOD JOB GUYS!!!

Daniel M. le

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Great place

Randy B. le

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Le client n'a pas laissé de commentaire.

Thomas L. le

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Le client n'a pas laissé de commentaire.

Deborah S. le

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The staff were very helpful and polite. I accidentally dropped my phone in the parking area and made the effort to call one of my contacts (which happened to be my husband) and let him know that my phone was there. I was so happy to have my phone returned. Give the guys there a GOOD JOB DONE! for me.

Dan M. le

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Le client n'a pas laissé de commentaire.

Jeffrey Y. le

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Le client n'a pas laissé de commentaire.

allison M. le

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Le client n'a pas laissé de commentaire.

Javier F. le

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Great customer service and very nice equipment! Thank you!!!!!

Chris W. le

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Le client n'a pas laissé de commentaire.

Terry B. le

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Le client n'a pas laissé de commentaire.

Lisa P. le

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Le client n'a pas laissé de commentaire.

William W. le

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After I left the facility, I realized I had left some keys in the vehicle. When I returned, they had the keys ready for me. I very much appreciate that and it saved me an awful lot of headache.

Lani L. le

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Le client n'a pas laissé de commentaire.

Maria H. le

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was very unsatisfied with the service I received with the cargo van rental. I reserved it a month ahead and at the end they didn't had it available. I had to call the manager so they can help me get one.

Monika M. le

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Le client n'a pas laissé de commentaire.

Ivan G. le

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Le client n'a pas laissé de commentaire.

Virginia S. le

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Le client n'a pas laissé de commentaire.

Jeremy D. le

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Le client n'a pas laissé de commentaire.

Kevin G. le

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VERY QUICK AND POLITE.

David I. le

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Le client n'a pas laissé de commentaire.

Elaine G. le

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Residue all over outside of vehicle.

jonathan M. le

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Nothing to improve. Best service I’ve received from U Haul ! One comment though, it seemed the employee was having difficulty with the computers due to it crashing/freezing. U Haul should look into that to made your employees experience and ability to provide great service easier. The employee I received service from definitely worked through it and still delivered excellent service, just a comment from my point of view.

Wesley J. le

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Was not given enough instruction on releasing the mechanism that held the tires to the trailer. I was hauling my car on a flatbed trailer. It took me 15 minutes to figure out the trick for doing that. Everything else was fine and easy.

Marc W. le

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Le client n'a pas laissé de commentaire.

Marc W. le

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Le client n'a pas laissé de commentaire.

Dan K. le

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Le client n'a pas laissé de commentaire.

Ked S. le

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Le client n'a pas laissé de commentaire.

Heba E. le

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Le client n'a pas laissé de commentaire.

Ivan W. le

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Equip was hooked up wrong by your employee , safety chains must be crossed and plug n to elect system on vehicle was not firmly put in and fell off in transit requiring me to buy a new harness.. The employee was fantastic and knows his job well.

Peter S. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Explain insurance options and what each level of insurance covers for truck rentals.

Gene L. le

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Le client n'a pas laissé de commentaire.

Frank M. le

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The tie-down mechanicals Were rusted and needed oiling or something. Would not ratchet all the way either way.

Sandra M. le

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Le client n'a pas laissé de commentaire.

Thomas D. le

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Le client n'a pas laissé de commentaire.

Jose C. le

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Le client n'a pas laissé de commentaire.

Dennacree J. le

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employee's/staff were experienced, friendly . Best Regards p.s. where can i get one of those cool U Haul jackets?

Brandy N. le

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Be consistent with your policies. Why ask someone their estimated mileage and then tell them your charging for anything over 30 miles. This is the third time this year we have rented a truck and it's the first time we were told about the thirty miles.

Warren K. le

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Drop off instructions (after hours) would have made the drop off much easier. No idea what was coming!

Regardt K. le

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The truck did not have cruise control, which made it very uncomfortable for a long trek.

Oleavia S. le

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Good customers service. Thank you so much for helping me.

Gloria M. le

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Employees could be a tat friendlier.

Bruno R. le

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Clean the equipment better. Provide pro-rated prices for individuals who return equipment early.

Richard P. le

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Super customer service. Very accomadating.

Pedro G. le

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Le client n'a pas laissé de commentaire.

Tristan A. le

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Le client n'a pas laissé de commentaire.

David R. le

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The customer service was the worst I have ever had. I was made to feel like I was the first inconvience of the day , having this been my first time ever renting a moving truck I had questions about the policy and agreement and the awnsers were very short and I was left with many questions. My sales rep was the general manager I hope he was just filling in because he should not have contact with any customers that come their he really ruined the experience for me.

Duane H. le

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U-haul seems to think everyone has internet to log truck return and for pick up also. Many people in Montana DO NOT have internet. I called the company Saturday night to advise we dropped of the truck. I was put on hold for 43 minutes and then the guy answered and hung up before I could say hello. I called back and was told I should not of been transferred and had to fill out information on the internet. I explained I did not have internet service at our home. Her answer was I am sorry you must do it on line. I had to drive 30 miles to return the truck and call. It is crazy I am required to find internet to do the work u-haul should be responsible for. I will not recommend your company to anyone. Your customer service stinks

david A. le

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Give me a refund

Scott P. le

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Le client n'a pas laissé de commentaire.

Joseph R. le

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Le client n'a pas laissé de commentaire.

Timothy C. le

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Good layout and employees were extremely courteous and helpful.

Ken R. le

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Le client n'a pas laissé de commentaire.

Randy B. le

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Le client n'a pas laissé de commentaire.

Carl R. le

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Le client n'a pas laissé de commentaire.

Jake R. le

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All in all good experience! Can’t think of anything that the guys could’ve done differently. They were quick and easy.

Bernardette H. le

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1. The cabin of the truck was filthy dirty, it had animal hair all over, animal food spilled everywhere and was infested with Fleas. We got bit by fleas the whole way to our destination, my dog got infested with fleas, we had to look for a place to stop by and buy flea medication and flea poison. 2. The door insulation was old and torn, it kept coming off, therefore the air noise in the cabin was extreme and very uncomfortable.

Manuel M. le

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Parking is very congested.

Rene L. le

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The returning of a truck having to go online, is nothing Las then difficult , twice I have had to call in to check in that it has been returned. I believe most customers are tired and exhausted after their move to have to deal with this prices after hours ,, it takes me an additional 45-@0 just to return the truck online, what happened to dropping off the keys and go,, wait also an additional $20 for doing that . What happened to taking care off your VALUED CUSTOMERS, That they will be charged a fee ??

Mark M. le

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Le client n'a pas laissé de commentaire.

fransisco G. le

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N/A

Thomas L. le

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The left handle on the ramp was missing making it very difficult to re-insert the ramp to the truck. Also, the ramp was very difficult to raise and insert to the truck

Harold B. le

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I took trailer # UV6475C to U-Haul Service Center @ 1402 S. 3rd Ave. Yuma, Az 85364 on approx 10:30 AM on Nov 01, 2019. I waited about 10 minutes and went into your office and your General Manager said, someone is out in lot and they would be with me shortly. I went back outside and waited under your drive way canopy about another 10 minutes finally a uhaul rep that was running a forklift moving some storage boxes came and unhooked and pushed my trailer into your lot. I asked him if he needed my contract papers and he said, "no that was not necessary. He did say, our pickup truck is setting in way of your leaving let me move it and you are free to go." I said fine thank you for your help. He movied the pickup truck that was setting idle under cannapy so I could leave. Now today I get an email that says I have not returned the trailer and I talked with one of your rep's at 800-468-4285. After talking to your rep I decided to go back to your Service Center and see if my trailer was still there. Sure enough it was not there. I went into office today Nov 4 and talked to a rep about dropping off trailer on Nov 1, 2019 at approx 10:30AM. He looked in computer records and said it was not checked in... He asked me if I dropped it off under canopy on drive way because he has a video camera there and recorder and wanted to know what date and time I dropped it off. I explained it was about 10:30AM Nov 01, 2019... I said no I was not directly under canopy when he unhooked because there was a Uhaul pickup truck setting under canopy when I was there. Your rep looked at video and said he had nothing showing at that time of day... that's all he said... so where does this leave me??? Does this mean you have an employee that parked a pickup under canopy which blocked me from pulling under camera's so I would not be recorded as delivering trailer and then he could steal the trailer and have it charged to me.... no thank you I will not pay for the trailer as being stolen... your General Mgr. was setting behind desk and not monitoring anything in your uhaul service center on Nov 1, and he was doing only the same thing on Monday Nov 4, when I was there today... the building where your employee was working moving rental boxes with fork lift was not there today as he was on Friday. So did he steal trailer ??? I am very discusted with UHaul at this time because of this issue and the location that was on contract to return trailer to was locked up and no one there to receive trailer... that is another issue with problems in Yuma, AZ Oh, and your employee would not give me a receipt for trailer when I asked for one... he said it would be logged in today (Nov 01, 2019) and automatically end contract. So I suggest you have problems in Yuma, that need supervision changes done...

Pamela H. le

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I had a very good experience with UHaul and would definitely recommend them and their Ubox service. Thank you for helping to make my move a smooth and convenient one.

Glen P. le

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I rented this trailer due to its advertised measurements. When I loaded it, I noticed the 4ft advertised width was in fact, 9inches narrower! It was, however a bit longer than the advertised 7ft, so i was still able to load what i needed, with no other issues!

Carlos M. le

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Le client n'a pas laissé de commentaire.

Ronald A. le

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Pleasant and efficient personnel...and good prices. We rented a cargo van. Perfect for our needs. We had rented a truck a year ago from this location. Good experiences both times. Thank you.

Adan G. le

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Have a friendlier people willing to help no matter who you are and what race!!

Carlos S. le

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Good customer service. Customers all over would want discounts if returned before time that was discuss. Just an idea.

Mary B. le

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Right after signing my contract, I found a discrepancy in the amount of gas in the truck. There was less in the tank than on the contract. I did not appreciate being told to “take a picture and send it in to the website.” After some discussion, the U Haul employee amended my contract, but it added more anxiety to an already stressful day.

Enrique B. le

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Cody was great! Thanks for the quick service and being so cool

Karen B. le

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Le client n'a pas laissé de commentaire.

Mary M. le

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Le client n'a pas laissé de commentaire.

Judy S. le

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not enough help...

Robert E. le

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Le client n'a pas laissé de commentaire.

Juana S. le

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Le client n'a pas laissé de commentaire.

GARY M. le

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Very professional and friendly.

Diana B. le

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Was not happy that I busted my butt to get the trailer back a day early and was not given a credit. I was not expecting that!

Larry K. le

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Le client n'a pas laissé de commentaire.

Marlon Z. le

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Uhaul roadside assistance is the worst

Isla K. le

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Le client n'a pas laissé de commentaire.

JIM F. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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The staff was very friendly and helpful, kudos.

Edwin F. le

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The young man was very courteous and professional, recommend him for a raise!! And some days off paid!!!

Patsy G. le

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Le client n'a pas laissé de commentaire.

Reginald S. le

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Hire more people to process customers. I had to wait 30 mins in line just to pick up a vehicle I had reservations for.

Jesus G. le

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Le client n'a pas laissé de commentaire.

Luis L. le

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Le client n'a pas laissé de commentaire.

Stephanie A. le

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Le client n'a pas laissé de commentaire.

Virginia C. le

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Le client n'a pas laissé de commentaire.

thomas W. le

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The truck was a little hard to drive because the wheel radius was so loose.

Elaine S. le

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Nice people. Where is my refund for returning vehicle before 24 hours? If this is your policy, it sucks.

JOSEPH R. le

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Nothing at this time.

Marjorie N. le

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This site was very helpful

laura l. le

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I confirmed my pick up time and apparently that was not communicated to the people working that day so they had to scramble to make my container available. Friendly and helpful though.

IVONNE C. le

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Alfonso Is the one with his name on the front door but Cody takes care of the customer. Alfonso seemed hesitant to confirm a time with me but Cody was the one who offered me times and was prompt.

martha n. le

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I would highly recommended this way to move your belongings. best experience in moving.

Randy W. le

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It worked out great for me I had two pods sent from Washington State to Yuma Az.

VICTOR F. le

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😎

jim t. le

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The manager/owner went out of his way to make things go smoothly.

Joel H. le

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Alfonso and his team did a fine job!

Herbert K. le

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Friendly and helpful employees. My two U Haul boxes were ready when promised. All in all a smooth move. Herb Koth

joseph p. le

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Alfonso & Edgar were very friendly & helpful & very courteous. They made extra sure I was 100% satisfied. They made my Overall U- Haul a real pleasure. Thank You!!

Thomas T. le

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Everything at this facility is excellenr, especially the staff who are friendly and helpful.

ELEK S. le

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First time using UBox Shipped goods from East Coast to Yuma. All went well. Very positive experience. Yuma UHaul stored UBox for about 10 days. Very professional staff. Great manager

Melanie M. le

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Friendly and helpful

craig b. le

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The staff at the 4th street site were very helpful and professional. We had 3 uboxes to unload. They helped us get the trailer hooked up and the uboxes loaded really quickly each time.