Évaluations des clients U-Haul Moving & Storage of Olympia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Olympia

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Deborah A. le

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Perhaps recommendation for a way to calculate amount of gas required to bring tank back to 3/4 full. Perhaps make available reliable milage rates on the vehicles.

Lawerence T. le

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Le client n'a pas laissé de commentaire.

Kathleen S. le

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Le client n'a pas laissé de commentaire.

manuela m. le

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It was all excellent

lacee p. le

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Danielle was wonderful and very helpful!

Catherine K. le

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Ronald it's am employee that goes above and beyond for your customers, he deserves a raise and a bonus if he doesn't get one already.

Monica M. le

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Le client n'a pas laissé de commentaire.

Linnaea J. le

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Great customer service. Would recommend to anyone needing a uhaul!

Kevin B. le

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The mileage limit included in the price was extremely limited. From the uhaul store I picked the truck up to the one in dropped it off at was 35 miles, I was allotted 46 without getting charged extra...so 11 miles outside of the route to the drop off store that's ridiculous. I was charged another $20 for mileage.

Christopher W. le

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I would recommend the 4th Ave location, however my original reservation was with AAA storage on Lilly and Pacific. I got there at 4:05 and nobody was there although their hours said until 5:00. Messed up my schedule since I thought it was guaranteed that I would be able to get one at 4:00.

Zoe C. le

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My truck was dirty, the previous renter was hauling actual dirt or something. Noah(?) was really nice and helpful and if it not for him I wouldn't recommend this location. I didn't get a confirmation call the day before and the waiting around, even with the online check in, made the "expedited" online check in process just as long as checking in with a human. Of all of my uhaul experiences, this was not the best.

Ronald T. le

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Very experienced staff. Friendly and knowledgable.

Kierstin P. le

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Le client n'a pas laissé de commentaire.

Rebecca R. le

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Le client n'a pas laissé de commentaire.

Raul d. le

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The staff at this location are especially friendly and helpful.

Gary W. le

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Le client n'a pas laissé de commentaire.

Katherine W. le

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Le client n'a pas laissé de commentaire.

cynthia s. le

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The staff was very helpful and friendly. They could answer all questions and never seemed annoyed if you repeated the question. They were very professional and knew how to do their job and understood the equipment. I would definitely choose this location again if I ever needed to rent a U-Haul again.

Judy J. le

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Le client n'a pas laissé de commentaire.

rick g. le

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I would ever recommend U-haul to anyone, for your prices are WAY to high

Adrienne P. le

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I need to speak to a representative concerning my rental.

Stanton H. le

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The mobile app and online check doesn't work worth a darn. My location is on. Permission for app and web page but it can't get my location. Truck was super nice and brand new looking.

Breena B. le

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My experience with U-Haul was poor due to my 24/7 truck share reservation not being set up at the DuPont location and forcing me to have to drive to Olympia.

Matthew M. le

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Le client n'a pas laissé de commentaire.

Justine A. le

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I was always treated with the utmost respect when doing business with the employees at this U-Haul, which is a big thing I look for when doing business anywhere.

terrie k. le

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Le client n'a pas laissé de commentaire.

linnea T. le

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Le client n'a pas laissé de commentaire.

Ronald T. le

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Le client n'a pas laissé de commentaire.

Kurt K. le

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Manager and staff were all very helpful and accommodating.

Kelsey P. le

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Le client n'a pas laissé de commentaire.

JEFF J. le

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There was only one employee at the counter helping people. It created long waits. I used the express check in online but did not see it save much time. I still had to spend time in line to finalize my transaction.

Kathy N. le

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Wait time for picking up the rental was way too long 35 minutes.

Gary G. le

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Le client n'a pas laissé de commentaire.

Ronald L. le

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Le client n'a pas laissé de commentaire.

Richard O. le

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Le client n'a pas laissé de commentaire.

Morris R. le

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This was a very pleasing experience. In fact it was excellent. These folks finished installing my hitch in half the time they estimated and for more than $50 less. I will buy again for sure.

Mike S. le

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Le client n'a pas laissé de commentaire.

Kathleen S. le

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Absolutely nothing! This was a fabulous experience with customer service and I can not ave enough about the service I received there.

Nichole H. le

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There was a leak in the cab so while driving through rain storm the driver and passenger were getting wet from the leak in the roof.

John G. le

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Le client n'a pas laissé de commentaire.

Anil K. le

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Le client n'a pas laissé de commentaire.

Todd C. le

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Le client n'a pas laissé de commentaire.

CLARK M. le

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Employees were very helpfull and poliet very easy and fast check in

ED F. le

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No problems, fast service, friendly and helpful.

Harold W. le

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Le client n'a pas laissé de commentaire.

Erika F. le

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The customer service number was very unhelpful but the guys in store were great!

Dana G. le

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Le client n'a pas laissé de commentaire.

Lisa S. le

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Everything was great with the exceptions of the blanket - they were unusable and wet.

Harold D. le

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Le client n'a pas laissé de commentaire.

Carol F. le

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Le client n'a pas laissé de commentaire.

Christopher T. le

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Le client n'a pas laissé de commentaire.

HARRY B. le

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Nothing could have been improved. Great service, great truck.

David S. le

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You have it down to a science I wouldn't change it thing

larry d. le

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Le client n'a pas laissé de commentaire.

MARSHA M. le

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Quick and easy in and out.

Michael John Q. le

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Very understanding and accommodating. I recommend this location.

Samuel L. le

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Le client n'a pas laissé de commentaire.

Carrina C. le

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Pick up and drop off was easy, customer service was very polite and nice.

Jim D. le

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Le client n'a pas laissé de commentaire.

Paulette j. le

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Le client n'a pas laissé de commentaire.

Fred O. le

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Dashboard controls on the GMC cargo van were horrible. Hard to understand, making things more difficult. Service friendly. Doing on-line check in is essential, because service otherwise is slow.

Eric B. le

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Le client n'a pas laissé de commentaire.

Andre L. le

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Le client n'a pas laissé de commentaire.

Louise D. le

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Couldn't believe how fast the process was! We'd pre-booked so all was ready. I learned that only the renter needs to show drivers license, then anyone over 18 with a license can drive.

steve m. le

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Excellent staff and service. Very efficient check out and in. Great job Oly Uhaul.

McKenzie O. le

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Le client n'a pas laissé de commentaire.

Kurtis R. le

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Le client n'a pas laissé de commentaire.

Tavis T. le

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Le client n'a pas laissé de commentaire.

Diana M. le

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Le client n'a pas laissé de commentaire.

Ray B. le

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Le client n'a pas laissé de commentaire.

deborah p. le

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Staff was wonderful

Stephanie B. le

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Le client n'a pas laissé de commentaire.

Dave O. le

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Le client n'a pas laissé de commentaire.

Valerie I. le

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Very professional and personable and helpful. The guys running the location really knew what they were doing!

karl e. le

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A busy store first thing in the morning but once again the guys were very efficient and had me taken care of in ten minutes.

DAMIAN S. le

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Le client n'a pas laissé de commentaire.

Derek M. le

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Le client n'a pas laissé de commentaire.

Makenzie C. le

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Le client n'a pas laissé de commentaire.

James W. le

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Le client n'a pas laissé de commentaire.

Paula B. le

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customer service was ok. we had to search for the trucks that matched the numbers on our keys.

William J. le

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Le client n'a pas laissé de commentaire.

joyce a. le

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We felt welcome and appreciated, the staff was professional.

William G. le

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Le client n'a pas laissé de commentaire.

cassandra s. le

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Le client n'a pas laissé de commentaire.

Brian V. le

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Service was friendly and fast. Equipment was clean and serviceable. Experience was one I wish to have again someday.

Laura G. le

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Really appreciated their service.

Steve K. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Turned in trailer Saturday afternoon. Not Sunday as it says.

Stacey H. le

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Safety and maintenance check before sending out equipment. The trailer we rented got a flat tire and was smoking just a few miles after we had picked it up. We were stranded on side of road for 2 hour waiting for help. When he arrived he did not have all correct placement parts. He followed us to destination, then left and went to get correct part. This caused us to have to wait for iver an hour again. This consumed our entire afternoon when we were supposed to be working on our move. It has really set us back.

Katherine P. le

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WE had to wait over 20 minutes in line inside the facility to get the truck. Only one person working the counter until it was our turn (then a second person came in).

Eduardo V. le

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Very long wait in line and only two staff to assist many waiting customers. Took more than 30 minutes to be assisted and I had a reservation.

Charles C. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Farron A. le

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Website was a pain to check in and I don't know if it was successful returning the trailer.

TIFFANY B. le

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Le client n'a pas laissé de commentaire.

Kerstin O. le

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This location is very hard to get into I thoroughly believe that the people at this site are not very communicative to their customers I was not very happy with the experience in this Olympia location

Brandon A. le

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Great staff

Christi S. le

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None come to mind.

MARVIN K. le

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Nothing really.

Kenneth N. le

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Le client n'a pas laissé de commentaire.

Valerie S. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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Le client n'a pas laissé de commentaire.

Stewart R. le

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Le client n'a pas laissé de commentaire.

Barry E. le

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The only problem was they told me i had was th the car trailer rental a free 30 storage of the car. When i went to the location they refered to to near Lynden Washington they told me no free storage. This added 2 hours to my trip back to White Rock BC And had to find storage closer to where we needed it.

Ellen A. le

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We returned our rental truck here. It is a much better and better-managed facility than the store we rented the truck from in California. Good people to deal with.

Robert G. le

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Staff have always been sharp, friendly and on-the-ball!

Jason M. le

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Le client n'a pas laissé de commentaire.

Leslie D. le

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Great staff ;)

Jessica M. le

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Friendly associates at this location!! The boxes purchased were taken out to the vehicle for me, as I was told that I would be doing enough work packing and moving them! I’m very impressed and pleased with how well I was treated. I will be back to rent again for moving out of storage and into my new place in a week or so! Thank you!!

Hannah M. le

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Le client n'a pas laissé de commentaire.

John C. le

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It was a drop off after hours and very easy.

molly h. le

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The staff here are always friendly and helpful.

Nathanael B. le

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Ron is a rockstar! Recommend him to anyone that needs something, to move something!

Colby C. le

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Billing was confusing. Apparently there was an extra day charge but that wasn’t clearly stated upon my check out.

Robert A. le

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Le client n'a pas laissé de commentaire.

Jeremy F. le

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Was making sure I had everything i needed before I left even letting me borrow a wire Harness extension

FAYE w. le

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Le client n'a pas laissé de commentaire.

Theodore F. le

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Ever since my initial rental I’ve been met by nothing but A+ service. Donyell and Alan in the N. FL area and fwinns store in Live Oak, FL, Ronald in Olympia,and Mackenzie in Olympia store not to menti

Christy B. le

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Le client n'a pas laissé de commentaire.

Christy B. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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Le client n'a pas laissé de commentaire.

James V. le

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Le client n'a pas laissé de commentaire.

Michael V. le

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Le client n'a pas laissé de commentaire.

Annette B. le

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Le client n'a pas laissé de commentaire.

Annemarie B. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Cost of rental and associated fees are too expensive considering I could not drop the truck at a closer location without penalty. No military or veteran discount on Memorial Day weekend.

Kathryn B. le

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Le client n'a pas laissé de commentaire.

Rose B. le

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Le client n'a pas laissé de commentaire.

Nicole R. le

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The ladies that assisted me were great and friendly!

Laura D. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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The only issue I found was the parking brake would not stay engaged. When I returned the vehicle the guy there was very happy I let him know. Overall the location I used has been the best in town. Others have had worn out tires with metal wire showing and thought that would be ok and told me to drive safe. Needless to say I will only be using this location in the future.

Diane t. le

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I was a little surprised on cost in Daytona Beach to deliver the box was $200. I only lived 5 minutes from U-Haul dealer on ISB. They charged me saying it came from Orlando, interesting, the gal from Daytona store was the one to deliver it. When I had my box delivered to Rainier Wa. they said that would be $58 from Olympia Wa. That’s about 45 minutes to an hour away. Orlando is only an hour away from Daytona. I feel I was over charged for this delivery.

j sal m. le

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inside person and outside person were both very helpful and reflect well on the company.

Christopher H. le

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Le client n'a pas laissé de commentaire.

Oscar N. le

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Waiting area needs improvement.

bruce c. le

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Le client n'a pas laissé de commentaire.

sarah e. le

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There were cones behind vehicle that I had to move to get out in addition to the truck being sandwiched in between vehicles. I went back in to inquire about this to look at counter lines extremely long and therefore unavailable salesman. The extreme heat being exhausted at my feet while driving was very uncomfortable. It was unbearable hot. The heat would not turn off even when turned to complete off position. Extremely uncomfortable to drive.

Nathan N. le

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I was suppose to get 40 free extra miles and at check out I was only given 30??

molly h. le

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Le client n'a pas laissé de commentaire.

Dana G. le

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Le client n'a pas laissé de commentaire.

grant s. le

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You need a heavier duty car carrier!! Your trailer would NOT handle my small tractor!!!

mark m. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Excellent 2273 mile trip. On-the-ball staff in Olympia.

terry a. le

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Le client n'a pas laissé de commentaire.

Gregory P. le

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Le client n'a pas laissé de commentaire.

lynn h. le

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The service at this location was amazing. I have rented u-hauls many times but I will return to this location next time due to he fast, friendly, and efficient service. Great job!

lisa h. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

Alberto v. le

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Le client n'a pas laissé de commentaire.

Terri R. le

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Use the Uhaul phone app for reserving equipment and when checking the equipment back in. It's worth it. When I have not, their staff are still quick to get your final reservation costs to you.

SONYA A. le

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Both gentlemen who assisted me were professional, worked quickly, and were also pleasant.

Pam K. le

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Very friendly

Drew B. le

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The vehicle return process is a snap. Well done.

francis l. le

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Le client n'a pas laissé de commentaire.

Mariah M. le

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Le client n'a pas laissé de commentaire.

Walter H. le

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Was handed keys and pointed toward parking lot. Had to back van out through four vehicles in tight spaces and take down windshield advertisement myself.

Pat W. le

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Le client n'a pas laissé de commentaire.

Chelsea U. le

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Le client n'a pas laissé de commentaire.

david l. le

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Le client n'a pas laissé de commentaire.

Mel M. le

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Le client n'a pas laissé de commentaire.

Marilyn M. le

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We shipped 2 U Boxes from CO to WA.1 box in storage, There was an issue wi the box in storage, but the Manager, Ron, was very helpful, and solved the issue. We think Uboxes are Awesome! Thank you!

Byron C. le

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Nice job dropping off and picking up the box.

Darla C. le

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Loved the professionalism and ultimate customer service from all the employees. This place is great!

John B. le

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My Ubox was delivered ahead of schedule. The staff was helpful, knowledgeable, and friendly. The cost of the ubox was far less than competitors. My experience with the entire process was excellent.

Ray C. le

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Thank you

Bryan V. le

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Thank you

Wendy F. le

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U-Haul of Olympia delivered two storage boxes to my home. Delivery and pick up were efficient and timely, boxes were in excellent condition and positioned exactly as I asked. GREAT JOB! Thank You!

Joshua G. le

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The employees were awesome. They always were friendly and helpful to me. Only issue I had was with hours of access to the storage unit. It would be nice if access hours were later, but understand.

kristen h. le

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Everyone was quite helpful.

David N. le

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yes.

Darla C. le

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The staff was professional, courteous, and very helpful.

Joanne L. le

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Friendly Customer service reps.

james l. le

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Thanks for letting me use your truck and Storage

Chanda M. le

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I was passed around via phone and never was able to understand or secure what you offer. I ended up going with another company.

paul p. le

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Everyone was very helpful

gerald b. le

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This Uhaul storage is secure, heated, and somewhat well lit. My only complaint was no lights in the unit itself, and the hallway lights are on a timer that is way too quick to shut off the lights.

Sheldon P. le

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If I can give more than 5 stars I would.

douglas f. le

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they got me 2 units because someone had not moved out. It was not the facilities fault but the renters. It worked out for the better being that the reserved unit was an upstairs unit.

Janice K. le

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The only hassle was being able to access the loading areas. There were always trucks parked in front of doors. And not much room to get close to door. And the locks (purchased) were a real pain!

Brett W. le

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Great experiance all around. Thanks!

BIPIN S. le

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Cruse control on 15" truck would be helpful

jeff s. le

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I used Uhaul because I didnt think a company so large could suck so bad. My boxes actually necer made it to Olympia. They were delivered to me from Vancouver. Somone from uhaul should want to talk me

Roxann W. le

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I’ve had problems with uhaul, but this branch in Olympia was very helpful and friendly and help me sort out the problem.

Corina S. le

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I was never able to access my unit. They were busy the day I started my rental so they never took their lock off. I paid for 1 month of rental and never even saw the unit

Christopher L. le

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Noel and Ashely/Amanda ( I forgot her name) we're outstanding. The saving grace of this poor experience.

Tracy p. le

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Said I could pick up anytime after calling. Then I had to wait several hours for them to get my container. Employees were rude

ROYCE C. le

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Very helpful

Dever h. le

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My rent was paid every month on the 13th. I cleaned out my unit and turned the keys in the same day. I was told that I would be issued a refund for the rent that was paid - but I have not received it.

lindsey c. le

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The staff off Martin way in Olympia was always very friendly and helpful. I used my storage for a year and a half and had no complaints. Thank you :)

ryan r. le

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The storage area smelled of some type of rodents ..a cashier said there was a cockroach in the drawer when giving my change back. I also felt like the units were a little pricey. Otherwise no problem

karen k. le

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Great customer service.

MICHAEL P. le

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The only thing I encountered in 2 months of storage unit rental was a lackadaisical attitude concerning the big main sliding doors to the storage building. They were never open and ready at start-up.

Charles W. le

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Andrea especially and other staff were great despite our arrival just before closing on a hectic Sunday. Storage units are awful with no lighting and large unit in three tiny sections & low ceiling

Jeffrey J. le

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Thank You!

Dave P. le

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Everyone did a great job.

Mallory P. le

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This U-Haul location was great. The staff were friendly, accommodating and pro-active about making sure to get the details of my complicated out of state move right. After hours drop off was great.

CYNTHIA B. le

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They have a great staff. If someone didn't know an answer, they could contact a manager quickly to get an answer. I would recommend this business to others for storage and moving supplies.

John R. le

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Great place