I rented a 20' trick from another location. I guess the truck was never returned. So when I went to pick it up they did not have it. I never received a call from UHaul telling me that the truck was not available. They did not have any trucks for me to take one way so I had to rent another smaller one at a different location. Once we got there everything went well and we were on our way. It just was a waste of about an hour and half of time to get it all figured out.
Tammy VelasquezCustomer Reviews for U-Haul Moving & Storage of Ontario
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very professional, fast and friendly
Adriana GriderN.D.
Monique TennesseeEverything was amazing, quick, easy and fast. Merci
david rodriguezStop adding miles and lowering the fuel meter line to gain financial freedom.
Jose QuevedoFriendly, fast and super convenient. This was my best uhual experience.
Tiffiany FontenotNothing! The gentlemen at this location were patient and helpful. Will work with them again.
Shon CampbellExcellent customer service.
BRANDI HAUNMy only negative response was I made an appointment to pick up the trailer at a location and was redirected to this location. More of a corporate issue then local U-Haul.
Blanca PasosThe truck was clean, but I received it whithout gasoline. I lost time going to the gas station.
David TovarThe Upstairs units weren't it. It's really difficult moving stuff using a ladder.
Ernst Casseus | Expérience généraleUhaul was Quick and I was able to drop off and finish within a few minutes. Merci
OANH DuongWe were relocated from a different distribution site and had a horrible time there. When we arrived, we were helped right away and were out the door with keys and all of the equipment we needed. Great experience.
Thomas StiversMe hicieron devolver el vehículo a la misma localidad y yo la había rentado para devolver en otra ciudad
Adriana AndradeAll The Staff Are Very Friendly And All The Equipment Is Always Clean And Well Maintained…
MANUEL OCAMPOThanks a lot
Artur IusupovCustomer service needs improvement. Cashier made no effort to greet me upon entering. Walked up to counter and still nothing. Was given verbal directions to where the truck could be found but made no effort to point out on map or point in the direction in which he was referring to. Return attendant made no effort to assist in return. Eye contact was made but attendant ignored me and proceeded to his duties.
britney swopeAll of the workers were great at customer service and extremely knowledgeable.
MARIO ALVAREZVery professional and kind.
Camille CorlewYou guys need more employees. Took 1 1/2 hours to clear the drop off. Just two people working.
Jose PontifesBien
Hugo MendozaGuy in the front desk was in a bad mood due to being a long line of customers. Yet he was extremely slow and gave me and two other customers attitude. This was my first time ever renting a u haul and he made it such a bad experience. If you don't like your job then why are you there taking it out on customers.
Ricardo PedrozaThe gentleman at the counter was kind,cordial & professional. Merci.
Daryl ThompsonClose to as about good as you can get these days. Guys were great in and out fast.
GARY TREADWAYI choose this location every time.
Jamella HardyEveryone was super nice and helpful. Made the experience very enjoyable!
Carmen ZamarripaStaff was friendly and professional. Maintained composure with customers and each other even though it was a long line. Very easy to use phone app and no problem checking in.
Judy HomRenting and returning equipment was the easiest and most simple ever.
Alan ValadezIt would be helpful to let customers know the mileage restrictions when they pick up their rental trucks, and also include the mileage difference when pickup locations are changed.
MARISA ORSERI DID NOT RENT A UHAUL! I LIVE IN CALIFORNIA! WHAT IS THIS ABOUT?!
sara larsenExcellent service à la clientèle.
ANDREA HERNANDEZThis location was great . Abel was great to deal with
Albert DievaGreat service and awesome Reps. Best company to rent from ever!
Pedro QuintanillaWorst experience with uhaul that I've ever had. Reserved a refrigerator dolly and there was not one at the location. The guy at the store acted like he didn't care and it wasn't his problem. Had to drive to pick one up and it set me back 2 hours. Also he said the fuel was at 3/4 and it was at 1/2. I was told to return the van at 1/2 tank. Then when I returned it I was charged for not returning it at 3/4. All around it was a horrible experience and made me question if I will ever use uhaul in the future
Jonathan GranaadaCheck in was extremely slow even though we had a reservation. Walk-in was being helped first & long line of reservations w/only 1 person working the desk.
adam grevenUhaul please do what you say your going to do. The people were rude The equipment wasn't ready
David HernandezI tried the online service when I went to pick up truck but it didn't let me it kept taking me to the beginning. Good thing your customer service gentleman, who I also made reservation with was there and he did it on the computer. I think you need to work on that site or just get rid of it. By the way the Gentleman was very professional and helpful. When I brought it back , different gentleman but not as good as the other gentleman. I wish I had his name but he's the one that made reservation and set me up to pick up truck hopefully his name is on that.
ROSALINDA ESPINOZANeed more help at the counter. For some people the wait time in line was quite long.
Jose GarciaEverything was perfect. Thank you
martin white😉
Johanna MontenegroGreat overall service and very helpful staff.
Duleep Sanjaya AmarasingheNo improvement necessary. They are dedicated employees who made my job easier!
jack nelsonBack fence was broken. Employees were rude and didn't want to work!
Carlos CardenasHave more help when checking out. I waited over 20 minutes for a helper and they still did not come so I did self check out for dropping off my rental. Also when I went to pick up my truck the back of the truck was already open with no dolly which I paid for.
REGINA PRATEROUTSTANDING
anthony mitchel👍
Roberto HernandezI had my storage for a couple years and then they decide to take the hallway away without a notice and still expected me to pay full price for the major inconvenience
jesus ocegueda | Expérience généraleOur rep was amazing and such great customer service
Artimisha CurlThe concept of upstairs without reasonable access was not clear. I did not ever move into this storage but when I used the code to access the facility it considered me moved in although I was never actually in the loft.
Christen Zalba | Online Move InNothing but homeless ppl inside that shouldn’t be there as well as the employees were rude and smoking inside the building
GABRIEL CANTERO | Expérience généraleThe only thing you might want to consider at some time is having a different code for the door access than you have for check-in/check-out, so I could check in and give the door code to my moving helpers while still keeping my personal check-in code private. That way, nobody but me can check-in (and you can't open the door without checking in first, so that feels like it would be more secure). Just a thought; very happy with the service, the cost is reasonable, and location is convenient. Merci.
Scott Clark | Online Move InAbel and Nehemiah are excellent managers and deserve a raise or promotion or both. They go above and beyond their duties and should be commended for it
Amy Hartley | Expérience généraleThe staff has been very helpful and friendly so far. Would recommend to others.
Crystal Ordorica | Premières impressionsThe only thing I didn't like it the no elevator or ramp to the upper level. Kinda inconvenient I'd you have a lot of stuff or heavy stuff.
Anthony Gilham | Expérience généraleDue to unforeseen circumstances, the facility had to change access to our unit. It was not feasible for my husband and I to access our unit using portable stairs. Over the last 2 years, the access hours changed which was difficult for us with working schedules. We did have to remove our storage items in an expedited manner due to the facility needing to make changes by a specific date. Abel was very accommodating and provided very good customer service.
Toni Gerwitz | Expérience généraleThe only negative thing I have to say is, some folks would let others in without the card, I bumped into a homeless woman using the restroom while going to my unit!
GRACE MUNOZ | Expérience généraleCool Management cool workers and your facility is cool
Willie Givens | Premières impressionsMy experience with 4 contact, quoted less than what it cost. If it weren't forgr Anel, o would never use Uhaul again
Linda Martinez | Online Move InThe staff is very amicable, respectful, and willing to help you.
CARLOS ORTEGA | Expérience généraleAbel was great and worked with me . Thank u
VICKI WILLIAMS-ANAYA | Expérience généraleDon’t know his name but the person that work Wednesday night was awesome he let me unload my trailer after it was time to close thank you again to that manager or employee he closed at 730 pm to help me out very grateful to him for that
DAVID ESQUIVEL | Premières impressionsAmos was very helpful with locating us a storage unit and checking in our one way rental trailer .
SCOTT FREEBAIRN | Premières impressionsI rented the storage unit over a year and a half and I was having issues with my unit water leaking from the ceiling my Chrome pieces to my lowrider bikes being damaged by water being in my unit leaking from the roof I have put in a complaint and never received a call back or anything so I relocated my stuff out of the unit because no one got back to me at all bad customer service.
Lori Perez | Expérience généraleHello, I'm terrible with remembering names but I think that it was Amos. He went beyond being a Great employee for your company. He got me exactly what I needed and at a decent price I would like to thank him again and keep that employee. Dennis.
dennis slagle | Premières impressionsCool cool
Willie Givens | Premières impressionsGreat Service!!!
ALISHIA MORRIS | Expérience généraleNo lack of communication with this location and customer service. I was told one thing when I got to the location. It was something different so unsatisfied as a customer who's been using your services for years very unprofessional..lack of communication with this location and customer service. I was told one thing when I got to the location. It was something different so unsatisfied as a customer who's been using your services for years very unprofessional.
Paradise Santifer | Online Move InAbel was very helpful
GRACE MUNOZ | Premières impressionsI truly appreciate all the managers and employees at this facility, they gave exceptional service at this particular facility. They were very helpful, understanding, and patient. I have had my items in storage for years and always felt my items were safe. Thanks, you to all the staff, I truly appreciated you!!!
Latrice Robinson | Expérience généraleOnline move in stated that the lock for the storage door would be inside my unit and that the extended storage hours were until 10pm. The first time I arrived, my storage unit was already locked and there was no key to access the inside. It was around 8pm and no one was working. We had already unloaded everything and had to reload back into our truck. We showed up the next day, got my lock that apparently an associate has to give us (NOT what it stated online) and they needed to take the other lock off my unit. On Christmas Day I needed to access the storage so I spoke with a uhaul rep through chat who stated that if the location has after hours then I would be able to get into my unit. I show up that evening and of course the doors won't open. Another wasted trip and inaccurate information. I come back a couple days later around 8pm and yet again the storage entry doors won't open! It takes 30 minutes from my place to get to this uhaul storage location. As I'm about to turn around someone walks out of an office and tells us there aren't extended storage hours even though it states so online. He told us to come back at 7am the next morning. The ONLY reason I chose this location was due to the "extended hours" that apparently don't exist. I don't know if this is a widespread issue or just this location but I've wasted SO much time going back and forth to this place and have been given wildly false information several times. Horrible experience so far.
Megan Garvin | Online Move InThe best U-Hual experience ever thanks
Willie Eric Givens | Expérience généraleOnly complaints would be bigger units or cheaper prices and elevators
Brandi Falcon | Premières impressionsHad my household belongings including furniture, clothing, and mattress stored for almost 2 years. Everything was still in good shape when we finally found a house and moved out of storage.
John DeAngelo | Expérience généraleI want to thank you for giving me a chance to get my stuff because I was behind so thank you again
Cynthia Clayton | Expérience généraleTop storage unit sucks. Couldn't not get everything g up the ladder. The employee were very helpful.
SABREANA JACKSON | Premières impressionsEmployees were Very helpful , great customer service.
KIMBERLY MCDONALD | Expérience généraleThe storage units were terrible to access there is no parking to unload everything about this was disappointing and frustrating
Dejai Spanne | Online Move InI would like to say Thank you to all staff member at uhaul location 831 E Holt Blvd ontario ca 91761. They had made my life much easier.
hai duong nguyen | Expérience généraleFriendly staff. Great price.
Julie Lindenberg | Premières impressionsThere was a hole on the right hand wall in my storage #2122 which I informed your staff on the premises. He informed me to call and let them know
GABRIELA GUEVARA | Premières impressionsManager was cool.
JESUS YEPEZ | Premières impressionsStaff were awesome specially Eris and Dinis! The call center completely screwed me and reserved a unit that was already taken. Had to drive to a completely different city twice to get a storage unit. This caused me to use up alot of the gas I just put in to return the vehicle. Good thing the general managers are awesome cause this review couldve gone south if it wasnt for them.
Justin mejia | Premières impressionsThe storage facility is not set up to accommodate convenient loading and unloading of items stored
Sherrie Martin | Expérience généraleLes daría un comentario de superior pero las áreas de desembarco y embarque no son suficientes (solamente 2 áreas) y los carritos para llevar las mudanzas no son suficientes ni tampoco cómodos 1 flat y 2 con barandas que no permiten transportar cajas ni bolsas
Jose Alvarez | Expérience généraleThis was my 2nd time renting a storage unit from U-Haul. I have experience nothing but positive. The staff is friendly, the location is always clean, and most importantly my belongings were safe. My only complaint is that there is no elevator, and I had to load, unload, carry my things up the stairs, load and unload again. I knew what I was getting my self in to when I rented the unit. I was very happy with my over all experience with your location, and staff members. ⭐⭐⭐⭐⭐
Raul Venegas | Expérience généraleParking lot is poorly lit for accessing my unit after office hours. Lots of homeless lingering in the lot and NEXT to the door to the storage area… I felt unsafe. Staff are super friendly and very helpful though
tyler onorato | Expérience généraleStaff was amazing
kyle carey | Expérience généraleThere was a lot of people when I arrived, they were very friendly. The building might be old but glad they had affordable prices on the storage units.
Cesar Astudillo | Premières impressionsEric was so helpful, friendly, and nice. The unit was a bit too small for me so I had to get rid of a lot of things.
Deborah Moire | Premières impressionsThe weekend team here at this location has always been extremely helpful every visit, and every time I needed helped with something. I will continue to go to this uhaul location because the excellent customer service they provide.
Sarah Pacheco | Expérience généraleInside walls of storage units are made of 1/2" drywall which in some places had come loose allowing someone to reach into the unit next door. If you wanted to you could simply push through the wall. Not at all secure!
Bob Mattox | Expérience généraleI'm deeply grateful for your help and service. I'm grateful for the efforts taken to create an environment that allows us ALL to have a place to store our treasures and valuables. Thank you! Happy holidays May your business and family success be blessed beyond measure
NGOZI AKOSIA | Expérience généraleThe manager at this location was very helpful and a very nice person who took time to serve and help customers with respect. Re storages: Cost was high, and indoor units tend to be smaller and difficult to load and unload.
Portia Stewart | Expérience généraleThey tried to charge me for an extra month after I moved out five days early. Actual move out was July 10, 2020... The charge was July 15... I don't think it was intentional, they apparently did not check the unit.
Marie Legere | Expérience généraleGood cpol place
Kylyn Satcher | Expérience généraleEveryone was very helpful here. Daniel really helped me out when I first arrived at the storage site. Even though he was busy, he was still was able to help me get my truck checked in. Thank you Daniel and thank you to the other gentlemen that helped also. Appreciate everything they do there.
JAMILL FENNELL | Premières impressionsThe staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.
Kyiera Holmes | Premières impressionsAbel Hernandez was very rude
Monica Ross | Expérience généraleAbel Hernandez was very respectful and rude
Monica Ross | Premières impressionsService was excellent! Facility might need to be updated
long bui | Expérience généraleI love uhaul easy and convinenant
GINA ROBLES | Expérience généraleWhat can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.
Steven Gray | Premières impressionsService was excellent!
long bui | Premières impressionsgreat costumer service
GINA ROBLES | Premières impressionsStaff very friendly and helpful
Arthur Ramirez | Expérience généraleGreat team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.
Steven Savonen | Premières impressionsfriendly and helpful
Aaron Terry | Expérience généraleMichael was very helpful and assisted me with all my needs. Excellent service à la clientèle
Walter Correa | Expérience généraleThe staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordable
fifita Naulu | Premières impressionsVery helpful, knowledgeable, honest and direct.
Kevin WILSON | Premières impressionsWe just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.
karesh desiree fleming | Premières impressionsMerci.
CHRISTINA STUART | Expérience généraleWe've had the same storages for over 18 years, & we were'nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customers
RUSSELL JONES | Expérience généraleThis place evicted me without a letter and im very unhappu for that
Teresa becerra | Expérience généraleExcellent Service
GINA ROBLES | Expérience généraleThe entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!
POLITA CAMPANERIS | Expérience généraleHad some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I'm grateful for the 2,5 years of affordability, safety, cleanliness, and friendly, helpful staff.
Robert Valencia | Expérience généraleEveryone was very friendly and helpful!
Crystal Galvan | Premières impressionsThe u haul consultant was cooperative.
cyril onoja | Expérience généraleShe was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!
sonja reavis | RéservationS.O.
Collette Williamson | RéservationI was promised a call back by the area gm on Monday 10/1 and I still haven't received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.
Keith Langdon | Expérience généraleReceived items from my pod with ease. Pod was put away overnight for safety.
Samantha Nekola | Expérience généraleThe unit I requested or reserved is not available yet!
Berner Gonzalez | RéservationAngel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!
palvinder jagait | Expérience généraleM
Athena Gove | RéservationThere was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.
Andrea Kottlowski | Expérience généraleThe facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.
Daniel Wheeler | Expérience généraleStill waiting for my call back from a manager 1 week late
Shannon Kane | Expérience généraleKeep up the good work
Tom Barron | Expérience générale