Le client n'a pas laissé de commentaire.Roxana R.
Customer Reviews for U-Haul Moving & Storage of Ontario
Pour nous contacter
Ontario, CA 91761
(Btwn Grove & Euclid)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kendrea S.
Le client n'a pas laissé de commentaire.Hector G.
Clean and brand new truckMaria S.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.ANTONIO C.
Le client n'a pas laissé de commentaire.Eric O.
All was great and would return again.vas S.
Le client n'a pas laissé de commentaire.MOSES D.
Your manager on sunday was greatwilliam D.
Le client n'a pas laissé de commentaire.Donald S.
Le client n'a pas laissé de commentaire.Eugene L.
Le client n'a pas laissé de commentaire.ARMANDO G.
This location has always served me well. Great staff.Robert S.
Drop off location said they had no room. They made me drive to a different location to drop off truck.Steven J.
Lot guys very helpful and friendlyKen D.
Wonderful serviceEVA H.
Le client n'a pas laissé de commentaire.THACH N.
Le client n'a pas laissé de commentaire.MARTIN J.
The sarcastic and unprofessional approach of the â€œmanager ownerâ€ who took care of my reservation stops me from going back to this location again.Rodrigo V.
Mas que nada tratar vien al cliente mejorarlos precios.no se que mas pero ami me parese.muy buen servicio y amavilidadGuillermo E.
Le client n'a pas laissé de commentaire.BRIAN F.
Service was poor, prices changed from quote. Employee was rude and never checked lights or connections. Very unsafe, I checked my own lights and connections.Daniel R.
Very helpful tyJose F.
Le client n'a pas laissé de commentaire.David Richard V.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.genelle C.
The service was excellent... both customer service representatives from the rental to the return were very friendly and thorough. I appreciate the ease and quickness of renting at this location.JUAN R.
Gas gage was wrong recorded it went to put gas and fuel was coming out from under the truck. Took the truck back and the guy at the desk said to call roadside when we brought the truck back. Both clerks were unfamiliar with the stores system as they came from a different store in Fontana. Waited and waited as the lady that was helping me was going back and forth trying to help the other worker. Multiple people were in line having problems with their trucks which made the wait even longer.Desiree L.
Can I use my insurance, or do I need to use U HAUL Insurance?Richard T.
Le client n'a pas laissé de commentaire.Jack V.
Very friendly and helpfulJohn W.
Le client n'a pas laissé de commentaire.Stephen G.
Le client n'a pas laissé de commentaire.elmer H.
Le client n'a pas laissé de commentaire.Gerardo F.
So many things went wrong with the rental. First, we spent a lot time filling out forms online, and then spent more time with the mandatory follow up phone call. When we checked in, it was liked we hadn't done anything. Second, the personnel at the site were not having a good day, treated us poorly & verbally insulted us. Third, the car trailer was in poor condition. Fourth, we received absolutely zero training on how to utilize the trailer. Fifth, just a bad experience overall...Rick W.
I originally called for a storage unit with the return and the guy that helped me out on the phone scheduled me in Ontario to drop off but storage in Pomona. I asked the guy in Pomona if I can do the drop off and storage there and I explained the situation and he said no. Additional to that the storage unit that I was allocated was filthy with trash from the previous users. Needless to say I did not take it. I was late to the drop off wasting time trying to find another unit so I gave up. I found another unit by a competitor and upon the drop off Chris B. greeted me well In Ontario and was very friendly I explained what happened and told me not to worry about the extra day. The customer service between Pomona and Ontario is night and day. I appreciate everyone that helped me in this location.Vicenta O.
Le client n'a pas laissé de commentaire.Andrew R.
Le client n'a pas laissé de commentaire.Rodrigo C.
Le client n'a pas laissé de commentaire.Denise C.
Just keep doing the job you are doing and all your customers would be very happy. We wereAvis B.
Le client n'a pas laissé de commentaire.HUGH H.
Le client n'a pas laissé de commentaire.Ernesto T.
Very friendly staff, appreciate it!Rudy M.
Everything was great, thanks.curtis K.
Service was greatEdgar A.
Le client n'a pas laissé de commentaire.Dalila M.
Le client n'a pas laissé de commentaire.Karina H.
Le client n'a pas laissé de commentaire.Manny M.
Get another person behind the check in counter, way to slow with only one person.Rick M.
THE CUSTOMER SERVICE WAS IMPECCABLE. THE YOUNG LADY PAID ATTENTION TO DETAIL AND MADE THIS RENTAL EXPERIENCE VERY EASY!!!!!Darrell M.
Le client n'a pas laissé de commentaire.ANGEL M.
Le client n'a pas laissé de commentaire.ISAAC Q.
Amazing customer service and very friendlyJerry J.
Le client n'a pas laissé de commentaire.Guillermo M.
It is always a pleasure to rent my vehicles from the Manager, Abel and his team. They take good care of me each and every time. Best regards. Robert SwappRobert S.
Le client n'a pas laissé de commentaire.Stephen Perez C.
I traveled less than 6 miles, and I was charged $10 for gas. I wasn't told to replace the gas before I brought the pickup truck back. The needle BARELY moved from before to after!!! And where did the employee come up with the $10 figure anyway, just out out of his head??? Is there a science to how much to charge according to the gas needle??? It's the principal, not the money!!! I had the vehicle for less than 2 hours, and less than 6 miles. I moved a SINGLE piece that weighed "84" pounds!!! And then NO reciept after I requested one!!! VERY DISAPPOINTED, Frank Saunders. (909) 684-8393 email@example.comHAROLD S.
Everything is already good. Thank YouRichard T.
Is fineEdwin R.
Le client n'a pas laissé de commentaire.Leslie M.
Security after hoursGene M.
Le client n'a pas laissé de commentaire.Johnny G.
Le client n'a pas laissé de commentaire.Sunday T.
PLS. GIVE EVERYONE A PAY RAISE!!!! OUTSTANDING & FANTASTIC CUSTOMER SERVICE...ONLY IMPROVEMENTS SUGGESTED IS THAT BREAKFAST BURRITOS & COFFEE BE SERVED FROM 7am to 9am. Thanks! :-)DENNY C.
Le client n'a pas laissé de commentaire.Diana H.
The staff were all very friendly and kind. That - makes a huge difference. Where prices go up and down, friendly staff are the face of U-Haul to the general public. The Ontario team is to be noted for that.angelo D.
Le client n'a pas laissé de commentaire.fernando S.
Le client n'a pas laissé de commentaire.Richard R.
Much improvement since my last rental a week before this oneSteven F.
Le client n'a pas laissé de commentaire.Elijah G.
No questionJORGE H.
Le client n'a pas laissé de commentaire.MOHAMMAD S.
Make maintaining the equipment for safe operation a priority.Steven F.
The clerk was friendly, helpful, quick and easy service. No problems whatsoever, easy no contact processanne M.
Le client n'a pas laissé de commentaire.Randy G.
Le client n'a pas laissé de commentaire.David M.
Great and efficientMan L.
Put gas in the truck and at least sweep the back of the truck . The tank was on emptyAnthony C.
Employees were Very helpful , great customer service.KIMBERLY M. | Expérience générale
Muy buen servicioFRANCISCO R.
Le client n'a pas laissé de commentaire.Philippe P.
The night crew that received our truck was excellent !jerod G.
Very Bad experience , they charge me 5 gallons for 36 miles , I have a picture for fuel level show that I used less than 5 gallons thry. also gave me truck woth wrong numberSafwat G.
Wish I was told that there would be an additional fee for the truck.. The man that was behind the counter made me feel that if I didn't get that extra for the coverage, it would be coming out of my pocket.. didn't care for his attitude.. As for the truck , he said it was 1/2 tank, it wasn't correct.. So I left it at the same as I found it.. As for the truck itself, rattled too much at an idle moment.. but it was clean.. As for the price it cost me to take a truck that had Arizona plates on it, was OUTRAGEOUS.. Fuck it's better to invest in getting my own trailer..Raylene G.
Le client n'a pas laissé de commentaire.NAIZHEN Z.
The trailer I reserved with ramp is no the one I received.Rene G.
The two male clerks were friendly & very courteous! Highly recommend this location & will be returning for future purchases.Riccardo L.
Le client n'a pas laissé de commentaire.diana V.
The customer service was absolutely amazing! Thank you all!JENNIFER M.
As far as I'm concerned you are doing a great job. Your employees are nice and very good at their jobs.Kathy F.
Le client n'a pas laissé de commentaire.TERRELL C.
Le client n'a pas laissé de commentaire.Debra A.
Le client n'a pas laissé de commentaire.Miguel A.
Good personality smiles excellentSheila W.
Le client n'a pas laissé de commentaire.jessica C.
Le client n'a pas laissé de commentaire.EVELYN S.
Le client n'a pas laissé de commentaire.Sonia Z. | Expérience générale
Le client n'a pas laissé de commentaire.LEZAR R. | Expérience générale
The storage units were terrible to access there is no parking to unload everything about this was disappointing and frustratingDejai S. | Online Move In
Le client n'a pas laissé de commentaire.JENNIFER M. | Premières impressions
Le client n'a pas laissé de commentaire.Carol B. | Expérience générale
I would like to say Thank you to all staff member at uhaul location 831 E Holt Blvd ontario ca 91761. They had made my life much easier.hai duong n. | Expérience générale
Le client n'a pas laissé de commentaire.KIMBERLY M. | Premières impressions
Friendly staff. Great price.Julie L. | Premières impressions
Le client n'a pas laissé de commentaire.Eugenia R. | Expérience générale
There was a hole on the right hand wall in my storage #2122 which I informed your staff on the premises. He informed me to call and let them knowGABRIELA G. | Premières impressions
Le client n'a pas laissé de commentaire.Eugenia R. | Premières impressions
Manager was cool.JESUS Y. | Premières impressions
Le client n'a pas laissé de commentaire.Jermaine J. | Online Move In
Le client n'a pas laissé de commentaire.Rogelio P. | Expérience générale
Staff were awesome specially Eris and Dinis! The call center completely screwed me and reserved a unit that was already taken. Had to drive to a completely different city twice to get a storage unit. This caused me to use up alot of the gas I just put in to return the vehicle. Good thing the general managers are awesome cause this review couldve gone south if it wasnt for them.Justin m. | Premières impressions
Le client n'a pas laissé de commentaire.Jenna P. | Expérience générale
The storage facility is not set up to accommodate convenient loading and unloading of items storedSherrie M. | Expérience générale
Le client n'a pas laissé de commentaire.Carol B. | Premières impressions
Les daría un comentario de superior pero las áreas de desembarco y embarque no son suficientes (solamente 2 áreas) y los carritos para llevar las mudanzas no son suficientes ni tampoco cómodos 1 flat y 2 con barandas que no permiten transportar cajas ni bolsasJose A. | Expérience générale
This was my 2nd time renting a storage unit from U-Haul. I have experience nothing but positive. The staff is friendly, the location is always clean, and most importantly my belongings were safe. My only complaint is that there is no elevator, and I had to load, unload, carry my things up the stairs, load and unload again. I knew what I was getting my self in to when I rented the unit. I was very happy with my over all experience with your location, and staff members. ⭐⭐⭐⭐⭐Raul V. | Expérience générale
Parking lot is poorly lit for accessing my unit after office hours. Lots of homeless lingering in the lot and NEXT to the door to the storage area… I felt unsafe. Staff are super friendly and very helpful thoughtyler o. | Expérience générale
Staff was amazingkyle c. | Expérience générale
Le client n'a pas laissé de commentaire.Andy H. | Expérience générale
Le client n'a pas laissé de commentaire.Griselda R. | Expérience générale
There was a lot of people when I arrived, they were very friendly. The building might be old but glad they had affordable prices on the storage units.Cesar A. | Premières impressions
Eric was so helpful, friendly, and nice. The unit was a bit too small for me so I had to get rid of a lot of things.Deborah M. | Premières impressions
Le client n'a pas laissé de commentaire.Shannell S. | Premières impressions
Le client n'a pas laissé de commentaire.Kathryn B. | Expérience générale
The weekend team here at this location has always been extremely helpful every visit, and every time I needed helped with something. I will continue to go to this uhaul location because the excellent customer service they provide.Sarah P. | Expérience générale
Le client n'a pas laissé de commentaire.JUAN V. | Expérience générale
Le client n'a pas laissé de commentaire.Rocio H. | Expérience générale
Inside walls of storage units are made of 1/2" drywall which in some places had come loose allowing someone to reach into the unit next door. If you wanted to you could simply push through the wall. Not at all secure!Bob M. | Expérience générale
Le client n'a pas laissé de commentaire.Eugenia R. | Expérience générale
Le client n'a pas laissé de commentaire.jaela c. | Expérience générale
I'm deeply grateful for your help and service. I'm grateful for the efforts taken to create an environment that allows us ALL to have a place to store our treasures and valuables. Thank you! Happy holidays May your business and family success be blessed beyond measure NGOZI A. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHEN A. | Expérience générale
Le client n'a pas laissé de commentaire.Shavina Y. | Expérience générale
Le client n'a pas laissé de commentaire.DEVIN Z. | Premières impressions
The manager at this location was very helpful and a very nice person who took time to serve and help customers with respect. Re storages: Cost was high, and indoor units tend to be smaller and difficult to load and unload.Portia S. | Expérience générale
They tried to charge me for an extra month after I moved out five days early. Actual move out was July 10, 2020... The charge was July 15... I don't think it was intentional, they apparently did not check the unit.Marie L. | Expérience générale
Good cpol placeKylyn S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P. | Premières impressions
Le client n'a pas laissé de commentaire.Evelyn A. | Expérience générale
Everyone was very helpful here. Daniel really helped me out when I first arrived at the storage site. Even though he was busy, he was still was able to help me get my truck checked in. Thank you Daniel and thank you to the other gentlemen that helped also. Appreciate everything they do there.JAMILL F. | Premières impressions
Le client n'a pas laissé de commentaire.Kyiera H. | Expérience générale
The staff were very friendly and helpful. They are very welcoming individuals. My service there was more than satisfied.Kyiera H. | Premières impressions
Abel Hernandez was very rudeMonica R. | Expérience générale
Abel Hernandez was very respectful and rudeMonica R. | Premières impressions
Service was excellent! Facility might need to be updatedlong b. | Expérience générale
I love uhaul easy and convinenantGINA R. | Expérience générale
What can I really say? Renting that unit at u-hula is everything I thought it would be. My life is now complete. The guy that rang me up and showed me my unit was very professional and courteous.Steven G. | Premières impressions
Service was excellent!long b. | Premières impressions
great costumer serviceGINA R. | Premières impressions
Staff very friendly and helpfulArthur R. | Expérience générale
Great team at U-Haul Ontario, CA location. I want to thank the Manager in particular for his incredible assistance in receiving the return truck and car carrier and in providing temp storage space.Steven S. | Premières impressions
friendly and helpfulAaron T. | Expérience générale
Michael was very helpful and assisted me with all my needs. Excellent service à la clientèleWalter C. | Expérience générale
The staff is really friendly they help you with everything there’s storage unit is very clean and spacious would recommend it also affordablefifita N. | Premières impressions
Very helpful, knowledgeable, honest and direct.Kevin W. | Premières impressions
We just loved our time there Scooter or Craig I don't remember the name... helped with always a smile.karesh desiree f. | Premières impressions
Merci.CHRISTINA S. | Expérience générale
We've had the same storages for over 18 years, & we were'nt treated well worse over the past year. Raising the price twice in one year & disrespectful peps I will be posting how UHaul treats customersRUSSELL J. | Expérience générale
This place evicted me without a letter and im very unhappu for thatTeresa b. | Expérience générale
Excellent ServiceGINA R. | Expérience générale
The entire staff was AWESOME!!!!!!!!!!!!!! They made me feel like familia, yet were very professional. Thank you Ontario U-Haul & Storage for EXCELLENT SERVICE and going ABOVE AND BEYOND!!!!!!!POLITA C. | Expérience générale
Had some of my most prized possessions stored at Uhaul and I never had a doubt of their safety. I'm grateful for the 2,5 years of affordability, safety, cleanliness, and friendly, helpful staff.Robert V. | Expérience générale
Everyone was very friendly and helpful!Crystal G. | Premières impressions
The u haul consultant was cooperative.cyril o. | Expérience générale
She was fine but your customer service when calling in is horrific! Lied to twice n ended up having to pay 33 for 1/4 tank of gas! NEVER will I use u again and I will alert others!!sonja r. | Réservation
S.O.Collette W. | Réservation
I was promised a call back by the area gm on Monday 10/1 and I still haven't received it. I paid for a service and did not receive it. I will be selecting fraud on the uhaul charge for my credit card.Keith L. | Expérience générale
Received items from my pod with ease. Pod was put away overnight for safety.Samantha N. | Expérience générale
The unit I requested or reserved is not available yet!Berner G. | Réservation
Angel Navarro was the kindest, wonderful customer rep I've probably ever dealt with. He was great!palvinder j. | Expérience générale
MAthena G. | Réservation
There was an issue with our UBox being able to be transported, but they were nice and worked with us to find a different solution so our move was not too delayed.Andrea K. | Expérience générale
The facility said that they had an elevator to the upper units,both on website and on the building outside.It doesn't.The manager lied straight to me saying there was 24hr access to the unit.Yes lied.Daniel W. | Expérience générale
Still waiting for my call back from a manager 1 week lateShannon K. | Expérience générale
Keep up the good workTom B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!