Customer Reviews for U-Haul Moving & Storage of Orange

3 619 évaluations

225 Scotland Rd   Orange, NJ 07050

(973) 530-2937

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(973) 530-2937

225 Scotland Rd
Orange, NJ 07050

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Carey S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISA G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CAREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eze A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORA B. 
Évaluation :
5

Quick and easy

Leanna B. 
Évaluation :
5

They are the BEST!

Roger H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUANNA S. 
Évaluation :
1

Unfortunately, as they say, the 3rd time wasn't a charm with my recent experience with your company. On Tuesday September 21st, 2021 I rented a cargo van and was told by the agent to “return the van with the gas at the same level”. This was done, which when the vehicle was inspected it had only 1/4 tank of gas was available at time of pick up and same returned with a 10 $top up. However, I was charged twice because it was claimed that I returned a vehicle with 1/4 tank rather than a full tank of gas. Where can I drive within the time frame to utilize 3/4 tank of gas in under 30miles? Upon subsequent enquire, I was told “they'll fix it and send an email to rectify their mistake. Today is Friday September 24th, 2021 and no refund has been done. I'm in utter disbelief because my previous 2 interactions weren't nothing compared to this recent situation. Yours Sincerely ………………….. Disgruntled Customer

RONALD P. 
Évaluation :
3

Location and truck were adequate. Clerk was distracted by her cell phone. Truck had 3/16 tank of fuel and check engine light.

RICHARD A. 
Évaluation :
4

Having to submit info online and again at the shop is annoying, but they're very professional in manner filling their job designation. Photos were not updated but I did submit pics. Cost was about 50 $per 10feet of truck, w mileage 1 $/mi, not bad... Each 5 mi roundtrip +10 $add w/20 $or 40 $rental 14 $insurance and equipment

Paul Y. 
Évaluation :
5

Staff friendly and helpful in getting me on my way.

DAVID P. 
Évaluation :
5

The mileage and gas level were both way off when I picked up the truck.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Premières impressions 
Évaluation :
5

Staff was friendly and efficient

MELISSA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coram R. 
Évaluation :
2

Upon removing my items out of the storage unit, there were mice feces everywhere. There was zero food content in my unit, nothing stored warranted mice, it was disgusting and disappointing. Also, the staff was courteous and accommodating but not forthcoming with information. If you don't ask simple questions about how the processes work they are not volunteering any info.

Marsha R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quadriyyah B. 
Évaluation :
4

I was told by the U-Haul rep when I rented the storage unit that when I close out the account monies would be prorated. I paid for the unit up to Sept. 22 and closed the account Sept 17. I was told I was not entitled to a credit because payment in not prorated.

Judith B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

The guy was an absolute disaster. He refused to take the truck. He wanted to me to go find another uhaul location since he had no space. I explained to him my contract states I have to leave it here and if that is the case he should contact uhaul and/or take it there himself. After a shouting match he walked away refusing to take the truck and basically said the hell with it. Guy misrepresents your brand in the worst way.

Brad B. 
Évaluation :
4

Too many hidden charges add to the final bill. Let your customers know up front what ALL the charges are.

Andrew L. 
Évaluation :
4

Always listen to the customer if there is a concern. It might avoid problems in the future.

ANTHONY M. 
Évaluation :
3

Check out process took too long. Rep seemed to not know how to use the POS system and kept asking for help from her supervisor. Was not given printed contract at the end and had to go back to request it.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel R. 
Évaluation :
1

Stop charging paying customers like myself for services not rendered. I was charged for GAS although the tank was at the same mark when I picked truck up. Put on hold for 40 minutes waiting for someone from pickup location just to transfered to corporate customer service. The representative did not resolve my problem, said its something the location has to fix. Then why am I speaking with you when I called the pickup location. Poor service overall, would not patronize in the future nor recommend.

JOHNATHAN P. 
Évaluation :
5

Very pleased

Ahmad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLI C. 
Évaluation :
5

No comment

EMERSON C.  |  Premières impressions 
Évaluation :
5

We tried to use another location in South Orange, which was a total disaster. The one in Orange was first-rate: large, efficient and pleasant.

ROBERT T. 
Évaluation :
4

I would have rated it excellent, I opted for the early pick up. Everything was going great, then I couldn't get the key bow lock to open. Had to wait until the store opened which backed me up almost 2 hours with the waiting plus the added traffic. Turns out the combination for the lock was programmed wrong. Maybe you could look into an all electronic system where you text a code and it opens remotely. I think Home Depot does this.

GERALD M. 
Évaluation :
5

Your have good working staff and excellent in what they do.

Dayn V.  |  Premières impressions 
Évaluation :
3

Mouse problem. Noticed lots of dried up mouse excrement.

AALOK M.  |  Expérience générale 
Évaluation :
5

Anne Marie, who assisted us in getting our equipment was excellent.

Joseph C. 
Évaluation :
4

I had questions during the day about my rental contract. I called during business hours, and nobody answered the phone. This was very frustrating. The call would kick over to the main uhaul number which has a wait time of between 30-45 minutes. This is not a good way to conduct business. The employees at the location were very helpful in person. But it doesn't seem they prioritize answering calls. Not great while I'm out with a rental vehicle if I need to get through to someone on the phone.

Lauren F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
5

The process of renting the space was quite simple

louie c.  |  Premières impressions 
Évaluation :
5

i only went there because when i arrived at my original agreed site .. the trailer was locked under the back of another box truck. i was given no warning, no alternative by the so called manager (lazy fool).so I called your 800 # and told them. they helped me and i had to drive to the out of the way orange site. they were professional and a welcome relief from the dover fool

MICHAEL M. 
Évaluation :
5

always great

JOSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISABETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gwen v.  |  Premières impressions 
Évaluation :
5

The front desk ladies were excellent from picking the right boxes I needed to being the truck down to me due a knee injury, they were on their game. and the guys doing truck prep were the best. I strongly recommend Scotland RD Orange NJ to anyone, anytime!! Kelvin - satisficed customer.

Kelvin D. 
Évaluation :
5

The staff at this location is so pleasant and professional, unlike other UHAUL locations I have used. I will recommend THIS location to anyone that needs to use UHAUL services.

GWENDOLYN V. 
Évaluation :
5

Excellent service and staff. I Highly recommend this location.

Jose D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINETTES W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephane e.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROL B. 
Évaluation :
5

The service was impeccable. The staff , especially Ms. Ann Mary Williams, was soo helpful and made my moving soo smooth and easy. The price is very cheap. Wooww....!!! Overall I will recommend this location to everyone in the Jersey area.

Benist S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBANE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SRINIDHI H. 
Évaluation :
5

The entire staff there has been very helpful since I have been a customer. However, Ann Marie was very knowledgeable, helpful, pleasant and patient and helped me with my Ubox experience. Your staff gets 5 stars too. Thank You all for all you do, and I will be back again.

Kim B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shachorah y.  |  Expérience générale 
Évaluation :
5

There is nothing to improve here, this is the best Uhaul place to go.

KIM B. 
Évaluation :
4

I ordered a 26 ft truck and when i got to the location they explained that they didnt have one because something was wrong with the system. Id really like to be compensated for the inconvenience

SHANTA Z. 
Évaluation :
5

The customer service and overall process was very good. The only problem was the air didn't work in the truck that I rented.

La'Quan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KADEEM C. 
Évaluation :
5

Awesome team

ANDREW S. 
Évaluation :
5

Our representative was outstanding!!! I think her name is Mary? She should be considered for management.

francis M. 
Évaluation :
5

I had the best experience with U-Haul storage facility. You delivered on every promise, everything was transparent, no hidden fees. I would recommend your facility to anyone looking for storage.

Quatsford P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYDLEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINEMMANUEL M. 
Évaluation :
3

Over charged me on gas.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blondecia D.  |  Premières impressions 
Évaluation :
5

Great service !

BLONDICIA D. 
Évaluation :
5

The service and employees were above and beyond satisfaction. They were courteous, patient and very informative. Would definitely come back to rent.

audrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLIOTT C. 
Évaluation :
5

Ann Marie was amazing and went out her way to assure I was happy.

John G. 
Évaluation :
5

Just.I woul like have accesso though the main big door . ( instead by the small door). But it's fine.

VICTOR P.  |  Premières impressions 
Évaluation :
5

The service person (Williams) was excellent and provided great service.

CHRISTOPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KISHA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanmei G. 
Évaluation :
5

Check out lady was wonderful.

RANDOLPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADRA L.  |  Premières impressions 
Évaluation :
5

The young lady who helped me was very polite!

SHAQUILLE G.  |  Premières impressions 
Évaluation :
5

The woman who helped me at the front desk was AMAZING! Super helpful and very courteous!!

Shana C.  |  Premières impressions 
Évaluation :
2

We were put on hold for over 30 minutes total, the call was picked up 3 times and we had to explain why were calling each time, and then when there was a problem with our rental we were offered a larger truck to replace it but then they rescinded that offer.

TESS B. 
Évaluation :
5

The ultimate location was great/awesome, but it was switched to that at the last minute. Your app is absolutely terrible

JAMES C. 
Évaluation :
5

Very helpful and friendly service for van rental pickup/drop off - thank you!

JACOBR D. 
Évaluation :
4

return of the vehicle was horrible. I followed all the instructions and watched your video about after hours return but I could not do what had to be done. I called the after-hours manager but he did not answer. I left a message but he did not return the call. I will recommend against UHaul in the future.; You have made an enemy

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omer B.  |  Expérience générale 
Évaluation :
3

Providing the van with a tank that is only half full is unacceptable!!! No matter how you provide an estimate of how much gas to refill, UHaul always gets more than is actually used. You would have charged me if it was less than what was in the tank when I took it. Then you should be refunding me as well if I put in more than I used.

SIMEON S. 
Évaluation :
1

Workers don't pay attention or load materials you rented into truck to busy talking hanging out cashier had to switch mid transaction due to children running around . Also put in wrong address when they had my license even though I already correctly filled this all in online took 25 min to pay and get everything I purchased loaded very inefficient

NICO S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREA H.  |  Premières impressions 
Évaluation :
5

Katrice, the staff member who assisted me, was efficient and professional.

William B.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bernard M. 
Évaluation :
4

The advantage of going to a larger U-Haul facility like this one is that there is staff available for when things go wrong (which, given U-Haul's dismal IT, they inevitably do). The staff here were extremely helpful when needed. My hat's off to them.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
1

Maintain your vehicles so as to avoid inconveniences and additional expenses and to your customers, I put fuel in a vehicle that didn't work, I was told gasoline is not refunded, I was late for my appointment, undue hardship was imposed, I'm very disappointed.

rudy L. 
Évaluation :
5

Leslie was awesome...very polite, professional and helpful. Because of her I would highly recommend this location to family and friends.

MICHELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMAD K. 
Évaluation :
2

Better customer service and you guys should give a little bit of people who drive far.dont Charge them a dollar for every mile

CARLOS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellyce C.  |  Premières impressions 
Évaluation :
5

Great staff!

JEFFERY W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Abdul A.  |  Expérience générale 
Évaluation :
5

Your cost needs to be less.

Nigel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisheva b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAPHNEE G. 
Évaluation :
5

Excellent service à la clientèle.

Chris E.  |  Premières impressions 
Évaluation :
5

Great customer service, continue.

SIMON E. 
Évaluation :
5

Very professional, efficient, friendly staff. Thank you for your service to the community. Enjoy my website. Best regards, email: artsing@earthlink.net website: kevinbrooksdzineart.com

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA C. 
Évaluation :
5

Friendly, efficient staff at pickup and drop off. Charges were explained at pick up. Van was clean and ran well. I would definitely rent from the Scotland road, Orange NJ location again.

JACQUELIN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damon F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALCOLM H.  |  Premières impressions 
Évaluation :
5

excellent service by staff. I am very satisfied and I am sure that in the near future I will purchase your services again.

LUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Premières impressions 
Évaluation :
4

Not very comfortable with seeing people off the street hanging around the building or even walking in to use the bathroom facility...

Mascia A.  |  Expérience générale 
Évaluation :
3

Everything was cool with the equipment. However the employees are both location Wyoming and Newark seemed frustrated and as if they didn't want to be at work.

Yusuff A.  |  Premières impressions 
Évaluation :
3

Facility is good but the staff is so rude, curt, no sense of customer service. It's like everyone there is miserable. Upon entering they literally roll their eyes because they have to help you. I also emptied out my unit early and they jumped at the chance to sell it to someone else but did not offer me any type of credit or even a thank you.

Justine H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
1

I had to visit 4 different sites and wait 2 hours past pickup to actually get my rental. Absolutely absurd that after all of this driving around while burning gas I was still charged full price, despite not having a rental at the time, or any of the first 3 sites uhaul sent me to.

KENNETH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard c.  |  Premières impressions 
Évaluation :
5

No complaints. Everything went well. I would use UHaul services from this location again.

Jamee R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

The woman behind the desk (I apologize for not getting her name) was absolutely fantastic!!! Very friendly, professional, efficient, and knowledgeable. If all people in the service industry were this great, businesses would thrive.

Carol V. 
Évaluation :
5

The location manager Katrina is extremely professional and provides the highest level of customer service. Excellent service.

CHERYL P. 
Évaluation :
3

Would be nice if staff could be moderately polite. The cold unwelcome looks make you want to get out as fast as possible.

DHRUV O. 
Évaluation :
4

So far, it's excellent. Just as long as they don't go up on my rates every other month, like some other storage facilities I'm familiar. One issue though; the storage contract: There wasn't any. I never got a formal, written rental agreement. I take issue with that. That needs to be rectified. If not for that, I would've given five stars.

KEVIN E.  |  Premières impressions 
Évaluation :
5

Katrice provided valuable, patient assistance. She was professional, knowledgeable, and represented UHaul most favorably. 5 stars.

Colin W.  |  Premières impressions 
Évaluation :
4

Ms. Mitchell was gracious wise and helpful; a great representative for your Orange, NJ branch.

GEORGE F.  |  Premières impressions 
Évaluation :
5

But I had problem with my address

OSWIN C.  |  Premières impressions 
Évaluation :
5

It's very clean, the staff were helpful.

Juana G.  |  Premières impressions 
Évaluation :
3

The reason I put staff was not friendly is due the assistant mgr she was not helpful to my concerns or my needs for an issue I had with my storage unit. When I ask if I can speak to the GM she bluntly said to me I am the manager. I called uhaul head quarter's to report matter who reached out to the GM via email he corrected the matter and responded back to me via email.

Sandra D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shakeena G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hector A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacyann J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly r.  |  Premières impressions 
Évaluation :
2

I did not move into the storage. I never received an email confirmation. 2. The storage unit was dirty and had stuff in it. The young lady acted as if I was making it up and i waited for someone to come and clean it. They took to long and I left. I never moved in and a totally bad experience.

Thomas W.  |  Expérience générale 
Évaluation :
1

This is a review of Uhaul, and not specifically this location. I booked a storage unit with one location. I had a reservation and a set price at 89,99 plus tax and insurance. When I arrived (225 Long Ave), a sign on the door said that it was closed and to call a number. I called and they told me to go to another location (1000 Sherman). I did. When I got there, after waiting a while, the person told me that the location wasn't open at all and I could get a smaller unit with them for a lot more money -125 $. I left and called Uhaul. The person on the phone was confused that the location was closed. She said it didn't make sense. Finally, she figured out that it was a new location and it wasn't yet open for business. For some reason, I was still able to make a reservation for it though for a date when it wasn't open. I ended up paying a lot more for a unit at a different place. So, it was a disaster. I really would expect to get the benefits of having a large chain, namely, that they would honor the price for when I booked. It seems like it's more a series of independent places that kind of work together, not at all as good. The person on the phone was helpful, and the place it's at is fine, but this was a mess so beware of this kind of thing with Uhaul.

Joe A.  |  Premières impressions 
Évaluation :
1

The system was down so I could not get a code/card to access the elevator. The process was not clear on how to check in at the front door so that led to serious frustration while moving in. A text said I will have a lock ready in my unit and there was none there so I had to run around the facility to find an employee to fetch a lock (which was originally included in my rent). The only thing that made this facility worth it was the large elevator, and the 1 month free with a truck rental. Other than that I would not advise.

Ryan F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA H.  |  Expérience générale 
Évaluation :
4

I didn't choose excellent just because there us always room for growth. The only issue I encountered was seeing rat droppings on the floor in my storage space.

DENISE R.  |  Expérience générale 
Évaluation :
2

I wanted to close my account thinking the bill would be pro-rated. I was not told prior to closing the account that u-haul does not pro-rate the bill. U-Haul just want to take your money for the month and rent the unit to another person (my impression). This is not the way to do business. . The staff understood my point and put the account back in the system since I would lose my money . I would not recommend U-Haul to anyone because this is not the first incident I have had. The Management team is rude and unprofessional from my pass incident when I had to call a locksmith and they locked my unit. The worst place to do business. This pandemic nobody has Money to just give away. Please train your staff to let the customer know up front all details before just trying to rush the customer off. U-Haul does not credit for days remaining on the account if that's the policy let the customer know their opinions. Which is good customer service. This location is the worst

Patricia G.  |  Expérience générale 
Évaluation :
5

merci

David I.  |  Premières impressions 
Évaluation :
4

Overall pretty good, except for the alarm function. There were no directions or obvious way to arm or disarm it, but it works go off every time I accessed the unit. And, surprise surprise, nobody cared about the alarm going off.

Hermanpreet S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B.  |  Premières impressions 
Évaluation :
5

The employees here helped us get a storage unit that we needed and turn in our truck at that location (the one with the storage units).

Maximilli B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmin G.  |  Expérience générale 
Évaluation :
2

The elevator wasn't working. Even with staff assistance. I returns home with my U-Haul and furniture and went back with them the next day. This cause me time and money. The staff tried their best to help. The second day I was stuck on the elevator it wasn't moving for a time. I know this was not the norm but it was a big problem for me.

shachorah y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay L.  |  Online Move In 
Évaluation :
3

The only complaint I have is that you should have some pro rated rates. I was 2 days over and charged for a whole month on both storages.

PRISCILLA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANA G P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lolita W.  |  Expérience générale 
Évaluation :
5

Good staff

Richard B.  |  Expérience générale 
Évaluation :
5

I still use them

JAMES A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALASSANE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefany D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanita H.  |  Premières impressions 
Évaluation :
5

I encourage anyone in need of space to rent or vehicles choose u haul. Orange u haul is my go to location.

Michael J.  |  Premières impressions 
Évaluation :
5

Very helpful staff I'll recommend the facility to anyone who needs storage. Thanks so much.

Marilyn M.  |  Expérience générale 
Évaluation :
5

Ms. Katrice was awesome in a difficult time and I thank her

Timpia O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B.  |  Expérience générale 
Évaluation :
5

Staff is always friendly and helpful. Thanks

Tammy G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

omar r.  |  Premières impressions 
Évaluation :
4

Jonathan Diaz the manager is nasty guy he kick me out of the storage

AINER C.  |  Expérience générale 
Évaluation :
5

Wonderful staff!

Anna M.  |  Expérience générale 
Évaluation :
5

I've been a Part of the Orange U Haul family for a while now Jonathon is a Blessing his staff is very Professional they make me feel like family the ladies are a joy the men are gentleman I recommend them totally GOD Bless you all

Rhonda P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevante S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Expérience générale 
Évaluation :
5

Great service and very helpful team members

James T.  |  Expérience générale 
Évaluation :
1

Horrible service

Jorge M.  |  Expérience générale 
Évaluation :
1

This was the worst service ever!!! Was the first person there so I got in at 7 on the dot, only to have to wait 15 minutes for back up to come bc the rep couldn't scan my ID. Of course back up comes in dragging w no sense of urgency. Finally got the key in hand rep sends me to the first 20ft in row I, only to find out that the one he gave me was all the way in the back! The rep gave me 2 wrong access numbers my storage. It was just a nightmare!!!!

DECEMBER F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malisa S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamila S.  |  Expérience générale 
Évaluation :
5

Ma. Lattice the manager was awesome with helping with services after experiencing a difficult rental experience with uhaul

Timpia O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VENEECER B.  |  Premières impressions 
Évaluation :
5

Great staff at this location, they take their time to ensure your taking care. great customer service.

Jason C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

wensley e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne M.  |  Premières impressions 
Évaluation :
4

I paid for a month of service & only used 6 days And did not receive any prorated credit back to my card. The monthly fee for my unit was 175 $

Shem R.  |  Expérience générale 
Évaluation :
5

Great facility, well maintained. Staff was efficient and courteous. Merci encore!

Victor B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmin R.  |  Premières impressions 
Évaluation :
5

The staff was very polite, helpful and professional!

Anita T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

loise ann b.  |  Expérience générale 
Évaluation :
5

Very satisfied, will use you again when needed. Have recommended your facility to my church who will be using your facility in the next couple of months. Thank you again, keep up the good work.

Sonya C.  |  Expérience générale 
Évaluation :
5

Good costumer service!

Keyla v M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly L.  |  Premières impressions 
Évaluation :
4

There is a rodent problem and whether they are rats or mice they urinated and defecated all over my stuff and chewed on some of my belongings. Not a lot but some of my stuff had to be thrown away due to the damage they caused. I emailed the manager about this but never received a response.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valen W.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

Sherie H.  |  Premières impressions 
Évaluation :
5

thank you.,. Or the service.

Michael J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior M.  |  Premières impressions 
Évaluation :
5

I was completely satisfied with my storage space. The staff was absolutely friendly and very helpful. I would recommend U-Haul to anyone who has a need for a storage space. If or whenever I'm in need of another one , I will definitely once more choose U-Haul! Thank you.

joyce c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONEL S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephine k.  |  Premières impressions 
Évaluation :
5

Great management and very customer friendly!

Glenda W.  |  Premières impressions 
Évaluation :
2

Ratones e hijo de cama en la ropa.

Andreia R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn S.  |  Expérience générale 
Évaluation :
5

Thank you, prior to my hardship there was a very pleasant beautiful young lady customer service by the name of Dennette, Due to losing my job, there was a month I counldn't make my payment on time. After explaining my situation to Ms. Dennette she assured me I can make my payments the next month, just make sure both payments were made before the month end. That help me tremendously. Thank you Ms. Dennette for your support. I hope this is shared with her.

Sherrie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B.  |  Premières impressions 
Évaluation :
5

IAM so glad I choose you guys,all the staff was so amazing and made my time of need well provided for.Thanks so much if ever in need again I will use this place again and will recommend others.

mary W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicole f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alizette M.  |  Premières impressions 
Évaluation :
5

I always enjoy my experience at this location in orange nj

Pamela B.  |  Premières impressions 
Évaluation :
3

Elevator did not work most of the time. Not always enough carts to bring things up and down.

Matt M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lenore H.  |  Premières impressions 
Évaluation :
5

I really like the service, the lady who helped me was very kind, friendly, and professional. I will definitely be doing business again and also refer to a friend. Thank you!! Best regards,

Alexandra D.  |  Premières impressions 
Évaluation :
2

The store manager and some but not all of the staff are rude. Mostly the females. They think that they have proper phone etiquette and trust me, they DO NOT. I had to hang up on someone because she was overly rude to me for asking her questions about my unit.

tanaya H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alliende L.  |  Expérience générale 
Évaluation :
5

Very polite and knowledgeable employees.

Talat L.  |  Premières impressions 
Évaluation :
5

The staff were extremely friendly and helpful

April T.  |  Online Move In 
Évaluation :
2

When i initially reserved a truck i specifically stated i needed a truck that i could drop at another location as opposed to returning it to where id pick it up. I was moving out of state so that made the most sense. I confirmed with the agent that i could drop the trick at another location in nj...perfect. Three days prior to my pick up date i received a call from uhaul confirming the reservation; however; i had to return the truck to ny! And instead of my flat rate id now be charged per mile!!! I explained to the agent that this was not was reserved and he said sorry cant help thats all we have blah blah. So instead of a rate of i think it was 139 $? I ended up with a 222 $bill.,,almost 100 $more!!! Completely unacceptable and the agent was not willing to work with me at all. When i returned the truck to the original location the agent there informed me if i got a bigger truck it would have been one way only...a15" as opposed to a 10"....this was never offered to me as an option when i was told 'there's no availability to drop off the truck at another location'....complete scam! Truly thought uhaul had a better reputation...lesson learnt....never again!

Marsha R.  |  Premières impressions 
Évaluation :
4

Katrice Mitchell was a very helpful and friendly staff she was very professional and clear with the instructions to the facility she made my day by being so involved and informative!!!

Katherine G.  |  Premières impressions 
Évaluation :
5

After a long stressful day of moving it was a relief to be helped by such a nice and patient staff. Patrice went the extra mile to make sure we were all set & I couldn't be more grateful. 10/10 recommend this location.

Jonathan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda F.  |  Online Move In 
Évaluation :
4

The manager was amazing

Sherry T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike q.  |  Premières impressions 
Évaluation :
5

Love this place ... everything is easy and clean

Jacquelin R.  |  Premières impressions 
Évaluation :
2

The whole afternoon crew were less than customer friendly.

M Anthony E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivona T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M.  |  Premières impressions 
Évaluation :
5

The customer service representative Kim was outstanding she was helpful and knowledgeable of all aspects of your company. She went out of her way to explain everything to me and was patient with me and my questions. The best Customer Service experience I've had in a long time. Thank you Kim!!!

Edward B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
4

so far my experience was very positive.

glenn w.  |  Premières impressions 
Évaluation :
4

The staff has always been courteous and helpful.

Jennifer A.  |  Premières impressions 
Évaluation :
5

Received great service. Made my move pleasant!

KYLE Y.  |  Premières impressions 
Évaluation :
5

The young lady that took care of us (Ms Williams) was both courteous, and professional. In this day and age where those qualities seem to be fading, it's certainly a pleasure to see it done. Merci

James A.  |  Premières impressions 
Évaluation :
5

I am very satisfied with the services I received from U haul. Having the feeling of my belongings being in a secure facility makes all the difference. Their customer service and performance 5*.

joyce c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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