Évaluations des clients U-Haul Moving & Storage of Orange

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Orange

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Tony K. le

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I asked the guy what happens since I have so much gas in the tank left. 3/4 left instead of needed 1:4 and if I get a discount. He looked at me like I’m annoying him and said I have to call? What a shameful place. Nazareth service was way better

CYKINNA T. le

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Nothing , everything was great , employee AnnMarie was exceptionally helpful!!

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

Roger H. le

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I rent from this location on average 4 times a month. I ahave been renting 9 storage units from this location for the past 5 years. I have the opportunity to interact with the staff frequently and have nothing but the highest regards and respect for the general manager and his team of professionals.

Scott R. le

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Prompt and courteous service; After hours return was a breeze.

Joshua N. le

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Overcharged and unreasonable for an after hours dropoff that was only a few hours late.

Jephte L. le

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I interacted with three representatives at this location during my visit. Only one of the three was professional and courteous. The other two seemed as if they would rather be somewhere else, as they were waiting for the their shifts to end. Customer service is lacking from this location.

Duhamel M. le

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Customer service is very slow. It took me 1 hr on a line of 4 people Just to rent a hand truck

Keisha T. le

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Le client n'a pas laissé de commentaire.

Dionne A. le

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Pick up was fast and easy. I didnt have a reservation and was out in less than 15 minutes. The inside of the truck smelled nice and was clean. Drop off was also easy. The attendant was nice. I didnt even have to go inside.

Lawrence M. le

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Your policy on calling and verifying a secondary number at this location. Bothering other people in regards to my rental. Rather intrusive, and inconvenient. Never had to do this at any other uhaul location. Been a long time uhaul customer, even throughout my military career. I will not do business with uhaul ever again based off this experience.

Larhonda M. le

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The pick up wait was extremely long. Uhaul requires way too much information. They made me stand there and wait until someone picked up from a secondary number I provided but they didn’t even dial the primary number I provided! I informed them that I wanted to pay cash when I returned the van and they charged my card anyway. Dropping off the van was the worse part of my experience. The wait to drop off was even longer than the pick up. Extremely unorganized. No one - absolutely no one was inside of the office when I tried to go inside to pay. I had to ask the girl to come inside three times! I waited for like a 1/2 hour during drop off. Just terrible.

Jean P. le

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Le client n'a pas laissé de commentaire.

Beverly A. le

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Le client n'a pas laissé de commentaire.

treva E. le

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They're doing a great job.GOD BLESS!

Dmytro T. le

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Le client n'a pas laissé de commentaire.

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

Wilfredo G. le

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Love you guys...Best rental ever

Stephanie J. le

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My pickup time for this vehicle was 9:00. Despite arriving at 8:45, I was in the vehicle until 9:55, at which point I was late for my furniture pickup. There was no rebate or apology offered. I understand it is the first of the month, and there were plenty of folks that were in line, but Uhaul is capable of planning for that! There were only two employees for a line that took 50 minutes to get through. Not cool Uhaul.

Florance P. le

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Extremely long wait time. Staff moves very slow!

Ruth Allison T. le

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Le client n'a pas laissé de commentaire.

Eni P. le

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Le client n'a pas laissé de commentaire.

Phillipia M. le

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Le client n'a pas laissé de commentaire.

Brian P. le

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Sherwin was very professional. He polite and knowledgeable.

Wilson M. le

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Excellent customer service

CRAIG W. le

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Le client n'a pas laissé de commentaire.

Delroy F. le

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The windows and windshield was very dirty. I had to stop at a gas station to clean the windshield. The team is lacking leadship did was not very organized. I pulled the truck up into the return lane and then was told I had to park the truck up the hill. No direction was given. When I pull the truck up the hill then I was told you need to park the truck and trailer where you got it from Really dude that’s your job. I see why you wanted to to do your job because you had a hard time parking the trailer. I had to wait another 20 minutes for mi final bill. The guy came back and said you are all checked out and I had to wait for the lady who was working the counter with about 10 people waiting online. Another lady came to assist, I asked her if I can get my final bill, she told me that she’s waiting for the guy to check me out. I informed her that he checked me out already but she did not believe me. I just felt like a chicken running around no directions and lack of leadership. The truck experience was okay but the people who’s managing the process lacks leadership.

Angel S. le

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Le client n'a pas laissé de commentaire.

Gbemisola A. le

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Le client n'a pas laissé de commentaire.

michelle F. le

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Satisfied customer! From Bloomfield Ave to orange nj and brooklyn! All went accordingly

Da'Cheray T. le

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I cancelled my unit and they were still charging Me. Gave my husband a hard time. Never again

Tipton F. le

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Staff was not helpful. I almost left without the 2 furniture rollers I ordered. When I got to the drop-off location I learned I was charged for equipment I didn't even rent. I really don't think the staff had a clue what they were doing.

Nadia C. le

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Le client n'a pas laissé de commentaire.

April W. le

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Young girl didn’t offer me insurance didn’t do her job

April W. le

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The young girl was rude a didn’t do her job, she didn’t offer me insurance but I recorded my transaction in case anything happens and I will file a case against u haul

ELTON G. le

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When I first moved in things was good but as time went on things got worse DRUG ADDICTION in facility PEOPLE BEGGING FOR MONEY,JUNK INSIDE & OUTSIDE & SOME STAFF NOT HELPFUL when problem happens

carlo M. le

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the location was fine. the price was not as advertised on the website and for that- i am not happy. plus - i was told there was a 1/2 tank of gas and there was only 3/8. it feels like a total trick... bait'n'switch... or being caught by the short hairs... next time i'll be more careful.

Fernando F. le

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Le client n'a pas laissé de commentaire.

paula G. le

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Location was great UHaul customer service was horrible

Jean C. le

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All is good. I'm fully satisfied. No comment.

Jonathan S. le

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The guy who received the truck was very helpful.

Yaneth A. le

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The office at 141 Freeway in E Orange the personal are rude they not help the customer if you ask something is go to the Web I believe that even in business when help a customer its the key to success

Stephanie A. le

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Pleasant Environment, clean, plenty of dollies and employees Very helpful.

Kathleen E. le

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No hassle fast & easy

nicholas r. le

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No comments

nairobi m. le

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The rep who helped you girlfriend was very nice and helpful. Great employee.

James A. le

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The young lady that took care of us (Ms Williams) was both courteous, and professional. In this day and age where those qualities seem to be fading, it’s certainly a pleasure to see it done. Thank you

william m. le

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Mr.Jonathan Diaz and Ms.Sherena were very helpful with my renting a U-Haul Truck and 2 Storage Units that I had a pleasure of having there. They made me feel like a Value Cuistomer, and thank you

Thurselle W. le

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Courteous knowledgeable

stacyann s. le

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VERY FRIENDLY

Karl F. le

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I love doing business with Orange Storage.

Brian Q. le

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Manager Jonathan of Uhaul on Scotland Rd, Orange, NJ knows customer service!

stacyann s. le

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everyone was a great help

Paula D. le

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Just a Thank you.

joyce c. le

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I am very satisfied with the services I received from U haul. Having the feeling of my belongings being in a secure facility makes all the difference. Their customer service and performance 5*.

Latasha M. le

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The service i recieved was great

Richard W. le

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Only accounting problem was that I paid 2 mos rent in advance but U-Haul kept sending me late notices in error. Took calls, emails, and 3 weeks to fix it, but they gave me a credit for my trouble

GLYNISS F. le

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Horrible experience , my lock was removed and replaced by Uhaul and all my furniture was stolen. Reported to police and took 3 days after several calls and messages for manager to return call.

David R. le

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Great, caring, understanding, helpful, staff. Clean facility.

Mario C. le

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Poor service. Dropped our container off a day late, didn’t include the furniture pads, and our furniture was damaged because of the negligence. I plan to leave a google review and never recommend.

keith p. le

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Very professional staff service Keith Pole

MICALA B. le

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Expensive but clean and safe

Michelle D D. le

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Shayna was wonderful

Marilyn S. le

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The representative was more concerned with returning a call that he received on his cell phone than in providing good service. He rushed the process, then disappeared, without answering my questions.

josue l. le

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The guy was very knowledgeable

BELINDA B. le

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The Manager Andre and team were genuinely concerned about meeting my needs.

Isistykura H. le

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I received a rude phone call from this facility and was hung up on. Apparently the staff failed to close out my account from the storage unit that I moved out of in October.

josue l. le

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The guy in the front desk was very helpful and friendly, and also knowledgeable of his job

Lei W. le

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The delivery arrangement is not efficient

Chireese B. le

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Good service and good worker's

Camille B. le

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I had U-boxes. Some were not in good condition..

EDWARD W. le

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☝️

Barbara B. le

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They were very helpful and curteous

ojialah j. le

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The manager Mr. Diaz is simply awesome along with all the staff at the Orange NJ U-Haul location!!!

Tim s. le

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Guys at the counter were great !

goriola e. le

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Very satisfied

Tim s. le

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The guys there were very good to work with.

ERIKA C. le

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Good job

Lance S. le

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Please note that I never physically went to this location. I had a U-Box delivered from Florida, and this branch took care of the final leg of the delivery to my home.

BreAnne L. le

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Really great service. They went above and beyond helping me in the facility. From explaining how uBox worked, to actually hooking the box up to my truck. They really went the extra mile here :)

jeff c. le

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Nice service

Shannon H. le

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UBOX was perfect for my daughter's dorm items for summer break. We live in California and it would have been difficult to move items back and forth. I would highly recommend this option.

APRIL M. le

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This was my first time utilizing a storage unit and it definitely met my expectations. Location and times were a plus for me. It was clean and card access was needed for the door and elevator.

fred h. le

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The staff were very pleasant and courteous. They provided prompt, excellent service. I highly recommend this facility.

joey l. le

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I only had the u-box delivered the destination requested. Jonathon was very helpful! I'd never visited the store.

Irene B. le

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No comments

Andrea B. le

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The only issue I had was that there was a shortage in push carts.

shelia p. le

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The facility was clean and I felt extremely sage. The staff were very friendly and helpful and I definitely would use again, and recommend to a relative or friend.

Peter C. le

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This would've been a completely terrible experience if not for the Manager (Jonathan) on site when I initially moved my stuff in. He was extremely helpful and professional after my initial reservatio

Karen L. le

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The staff was friendly and professional.

Simone A. le

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I was repeatedly charged a monthly rent fee even though I did not rent a unit at this location. I had to call over and over until it was finally corrected. This was after 3 and a half months.

Tammy W. le

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Being a customer at U-Haul was great I love the people that work at U-haul they're so compassionate and caring and they always put the customer first I will definitely use the services again😀😀😀

Charemon D. le

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I told the staff a few times that I'd be putting some large garbage bags in the dumpster & asked re: "dumpster fee". Got different answers. Checked out with $25 "cleaning fee". Confusing.

rasheeda m. le

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good