Customer Reviews for U-Haul Moving & Storage of Orange

3 690 évaluations

225 Scotland Rd   Orange, NJ 07050

(973) 530-2937

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(973) 530-2937

225 Scotland Rd
Orange, NJ 07050

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANKLIN P. 
Évaluation :
5

The location itself was amazing...however I am highly disappointed in my overall experience at uhaul. I won't be returning and definitely will NOT recommend the uhaul company to anyone. I did not appreciate over the phone conversations and lack of on demand managers ( or even managers available within 24 hours) to solve problems that uhaul created for me was unacceptable. I have used uhaul to move across country in the past and loved it. I almost used Uhaul to book and help mother in law but disliked how I was spoken to and booked with penske instead. I thought maybe it was just Arizona and wanted to give uhaul another chance bc I loved my first experience. I chose to go with uhaul, despite my Arizona experience, and now I don't plan on ever using uhaul services again. I am highly disappointed and disgusted at the unethical business.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN R. 
Évaluation :
5

Keep doing what you're doing

RALPH M. 
Évaluation :
5

The staff were very nice and helpful. When i came to the warehouse to look for my storage unit, there was a very helpful associate who was able to lead me right to my unit. She even was able to open the hard plastic packaging that encased the padlock i am required to use. The facility is very well kept.

Rebecca D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Baden C.  |  Premières impressions 
Évaluation :
5

It was nice and quick to check in and drop off.

Mten H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDYJ D. 
Évaluation :
4

Everything was awesome

Craig M. 
Évaluation :
5

Great friendly people, the gentleman who we dealt with to return the van is a true professional.

JASMIT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charity B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMILAH B. 
Évaluation :
5

Staff is awesome very helpful

JAMILAH B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHOMARI H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNA B. 
Évaluation :
5

Keep up the great work!!!!!

CHARLIE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMAAR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA P. 
Évaluation :
4

This is my 3rd time using this facility and I enjoy dealing with them, everyone is always courteous, and that means a Lot (especially with ALL that's going on in today's Crazy World. So I say, just keep doing what You ALL are doing. Stay Safe / Stay Well.

SHIRLENE W. 
Évaluation :
4

The original vehicle we were given had both doors damaged, so we were given a different vehicle. That one had one door damaged, though it closed well enough. My interactions with the employees were positive.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexandra h.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and helpful.

MARY F. 
Évaluation :
2

There was no windshield washer fluid in the cargo van and tge windshield was dirty. When it began to rain, the dirt smudged and I could not wash it off. So I had to pull into a gas station to clean tge windshield. The side mirrors were dirty, which made it extremely hard to use them as well. My contract was never emailed to me, so when I tried to return tge truck I sat on hold with Customer Service for 30 minutes, before I decided to create an acct and see if the rental would show up, which it did. When I finished the vehicle return process, 15 minutes later... I was still on hold!!! I had similar issues the last time I rented about a month ago and didn't report anything, because I figured shit happens. But back to back rentals??? That's an issue! Hopefully my words will be taken with some degree of seriousness and I hope that possibly there may be somewhat of a discount applied for my 2 extremely inconvenient U-haul rentals. Merci.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDITH J. 
Évaluation :
5

Outstanding service and staff!!!

DAVID R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amaury R.  |  Expérience générale 
Évaluation :
3

Everything was fine, just not exceptional.

MICHAEL S. 
Évaluation :
5

Staff was very nice and extremely helpful!!!

Joseph P.  |  Premières impressions 
Évaluation :
5

99 % perfection. The one improvement request would be to clear up where customers can park when they arrive. I used a rental spot, was approached in a friendly way by an employee to move my car, but we couldn't find a spot even though there seemed to be 4-5 customer cars parked there max. Can't say enough how well maintained, courteous, fast and helpful everything was. BRAVO.

LUIS C. 
Évaluation :
5

You are perfect guys.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

karl g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDI W. 
Évaluation :
4

The UHaul mobile app kept switching the id of the truck that I am suppose to take. Not sure why. It was very distracting and anoying.

Johnny K. 
Évaluation :
2

The waiting time was too long

DANIEL G. 
Évaluation :
2

My hand truck was stolen by people loitering! Plus the loading dock and back of the elevator smells like urine!

Tamar R.  |  Expérience générale 
Évaluation :
2

Great staff but too many people outside constantly asking if you needed help for money after you said no.

TAMAR R. 
Évaluation :
5

Excellent customer service. Thank You Mr. Diaz

DIANE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISABETH W. 
Évaluation :
5

The Orange location did a great job. My issue was that I booked close to my home at Pioneer Rentals, however the system moved my booking to Orange, which is 30 minutes away.

NICHOLAS D. 
Évaluation :
5

Great experience!!!! Great customer service But I won't rent again 😂

Jennifer H. 
Évaluation :
5

I'm completely happy with the service as well being hands on!!! 🙏🏿 Clean and organized.

Nakia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Keep doing what you are doing , the service was excellent.

FENTON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA R.  |  Premières impressions 
Évaluation :
5

An efficient operation with respectful staff.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA L. 
Évaluation :
3

relatively easy to sign up, set up access, get to your unit (had to change the initial one as it was locked) security system does not update until after you have left your first time, but it works eventually. The issue I had was at the end of the rental. Charged for two extra months until automatic payments were canceled. Will see next month if it really done or I have to call again to discuss it. Overall not so bad.

IVO P.  |  Expérience générale 
Évaluation :
5

Wonderful place to do buiness.

Beverly J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALHOUSSEYNOU S. 
Évaluation :
5

Staffs were so professionals

JOSUE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Akia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHALISH G. 
Évaluation :
5

Thank you for your help.

Blondecia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA B. 
Évaluation :
3

Uhaul needs to have a better way to accommodate customers with their needs

Joscelyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YONATAN S. 
Évaluation :
5

on the site at the street one can find a few helpers eagerly looking for work. they are not subtle, they will wave and ask if you need help./// also you might want to bring some coffee and donuts for the desk help, i feel it might improve the morale vibe in the place./// The custodian however was quite cheerful and the store AND rest room are impeccably clean.

MONICA S. 
Évaluation :
5

Perfectly well

DICKENS G. 
Évaluation :
5

The staff at this location are always so pleasant .They give me excellent customer service .

DAPHNEE G. 
Évaluation :
3

To make sure the trucks are back on time for the next customer to use.

Vivi D. 
Évaluation :
4

Maybe a few more signs outside to review the process and give direction but over all this is my go to location.

Leah W. 
Évaluation :
5

Nothing is was great

DERVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavar F.  |  Premières impressions 
Évaluation :
4

Jon is always very helpful.

BRANDI W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carey S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISA G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CAREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eze A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORA B. 
Évaluation :
5

Quick and easy

Leanna B. 
Évaluation :
5

They are the BEST!

Roger H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAQUANNA S. 
Évaluation :
1

Unfortunately, as they say, the 3rd time wasn't a charm with my recent experience with your company. On Tuesday September 21st, 2021 I rented a cargo van and was told by the agent to “return the van with the gas at the same level”. This was done, which when the vehicle was inspected it had only 1/4 tank of gas was available at time of pick up and same returned with a 10 $top up. However, I was charged twice because it was claimed that I returned a vehicle with 1/4 tank rather than a full tank of gas. Where can I drive within the time frame to utilize 3/4 tank of gas in under 30miles? Upon subsequent enquire, I was told “they'll fix it and send an email to rectify their mistake. Today is Friday September 24th, 2021 and no refund has been done. I'm in utter disbelief because my previous 2 interactions weren't nothing compared to this recent situation. Yours Sincerely ………………….. Disgruntled Customer

RONALD P. 
Évaluation :
3

Location and truck were adequate. Clerk was distracted by her cell phone. Truck had 3/16 tank of fuel and check engine light.

RICHARD A. 
Évaluation :
4

Having to submit info online and again at the shop is annoying, but they're very professional in manner filling their job designation. Photos were not updated but I did submit pics. Cost was about 50 $per 10feet of truck, w mileage 1 $/mi, not bad... Each 5 mi roundtrip +10 $add w/20 $or 40 $rental 14 $insurance and equipment

Paul Y. 
Évaluation :
5

Staff friendly and helpful in getting me on my way.

DAVID P. 
Évaluation :
5

The mileage and gas level were both way off when I picked up the truck.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B.  |  Premières impressions 
Évaluation :
5

Staff was friendly and efficient

MELISSA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coram R. 
Évaluation :
2

Upon removing my items out of the storage unit, there were mice feces everywhere. There was zero food content in my unit, nothing stored warranted mice, it was disgusting and disappointing. Also, the staff was courteous and accommodating but not forthcoming with information. If you don't ask simple questions about how the processes work they are not volunteering any info.

Marsha R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quadriyyah B. 
Évaluation :
4

I was told by the U-Haul rep when I rented the storage unit that when I close out the account monies would be prorated. I paid for the unit up to Sept. 22 and closed the account Sept 17. I was told I was not entitled to a credit because payment in not prorated.

Judith B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

The guy was an absolute disaster. He refused to take the truck. He wanted to me to go find another uhaul location since he had no space. I explained to him my contract states I have to leave it here and if that is the case he should contact uhaul and/or take it there himself. After a shouting match he walked away refusing to take the truck and basically said the hell with it. Guy misrepresents your brand in the worst way.

Brad B. 
Évaluation :
4

Too many hidden charges add to the final bill. Let your customers know up front what ALL the charges are.

Andrew L. 
Évaluation :
4

Always listen to the customer if there is a concern. It might avoid problems in the future.

ANTHONY M. 
Évaluation :
3

Check out process took too long. Rep seemed to not know how to use the POS system and kept asking for help from her supervisor. Was not given printed contract at the end and had to go back to request it.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel R. 
Évaluation :
1

Stop charging paying customers like myself for services not rendered. I was charged for GAS although the tank was at the same mark when I picked truck up. Put on hold for 40 minutes waiting for someone from pickup location just to transfered to corporate customer service. The representative did not resolve my problem, said its something the location has to fix. Then why am I speaking with you when I called the pickup location. Poor service overall, would not patronize in the future nor recommend.

JOHNATHAN P. 
Évaluation :
5

Very pleased

Ahmad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLI C. 
Évaluation :
5

No comment

EMERSON C.  |  Premières impressions 
Évaluation :
5

We tried to use another location in South Orange, which was a total disaster. The one in Orange was first-rate: large, efficient and pleasant.

ROBERT T. 
Évaluation :
4

I would have rated it excellent, I opted for the early pick up. Everything was going great, then I couldn't get the key bow lock to open. Had to wait until the store opened which backed me up almost 2 hours with the waiting plus the added traffic. Turns out the combination for the lock was programmed wrong. Maybe you could look into an all electronic system where you text a code and it opens remotely. I think Home Depot does this.

GERALD M. 
Évaluation :
5

Your have good working staff and excellent in what they do.

Dayn V.  |  Premières impressions 
Évaluation :
3

Mouse problem. Noticed lots of dried up mouse excrement.

AALOK M.  |  Expérience générale 
Évaluation :
5

Anne Marie, who assisted us in getting our equipment was excellent.

Joseph C. 
Évaluation :
4

I had questions during the day about my rental contract. I called during business hours, and nobody answered the phone. This was very frustrating. The call would kick over to the main uhaul number which has a wait time of between 30-45 minutes. This is not a good way to conduct business. The employees at the location were very helpful in person. But it doesn't seem they prioritize answering calls. Not great while I'm out with a rental vehicle if I need to get through to someone on the phone.

Lauren F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
5

The process of renting the space was quite simple

louie c.  |  Premières impressions 
Évaluation :
5

i only went there because when i arrived at my original agreed site .. the trailer was locked under the back of another box truck. i was given no warning, no alternative by the so called manager (lazy fool).so I called your 800 # and told them. they helped me and i had to drive to the out of the way orange site. they were professional and a welcome relief from the dover fool

MICHAEL M. 
Évaluation :
5

always great

JOSE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISABETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gwen v.  |  Premières impressions 
Évaluation :
5

The front desk ladies were excellent from picking the right boxes I needed to being the truck down to me due a knee injury, they were on their game. and the guys doing truck prep were the best. I strongly recommend Scotland RD Orange NJ to anyone, anytime!! Kelvin - satisficed customer.

Kelvin D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephane e.  |  Premières impressions 
Évaluation :
5

The entire staff there has been very helpful since I have been a customer. However, Ann Marie was very knowledgeable, helpful, pleasant and patient and helped me with my Ubox experience. Your staff gets 5 stars too. Thank You all for all you do, and I will be back again.

Kim B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shachorah y.  |  Expérience générale 
Évaluation :
5

I had the best experience with U-Haul storage facility. You delivered on every promise, everything was transparent, no hidden fees. I would recommend your facility to anyone looking for storage.

Quatsford P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blondecia D.  |  Premières impressions 
Évaluation :
5

Just.I woul like have accesso though the main big door . ( instead by the small door). But it's fine.

VICTOR P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KISHA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADRA L.  |  Premières impressions 
Évaluation :
5

The young lady who helped me was very polite!

SHAQUILLE G.  |  Premières impressions 
Évaluation :
5

The woman who helped me at the front desk was AMAZING! Super helpful and very courteous!!

Shana C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omer B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREA H.  |  Premières impressions 
Évaluation :
5

Katrice, the staff member who assisted me, was efficient and professional.

William B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellyce C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Abdul A.  |  Expérience générale 
Évaluation :
5

Your cost needs to be less.

Nigel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisheva b.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Chris E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damon F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MALCOLM H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Premières impressions 
Évaluation :
4

Not very comfortable with seeing people off the street hanging around the building or even walking in to use the bathroom facility...

Mascia A.  |  Expérience générale 
Évaluation :
3

Everything was cool with the equipment. However the employees are both location Wyoming and Newark seemed frustrated and as if they didn't want to be at work.

Yusuff A.  |  Premières impressions 
Évaluation :
3

Facility is good but the staff is so rude, curt, no sense of customer service. It's like everyone there is miserable. Upon entering they literally roll their eyes because they have to help you. I also emptied out my unit early and they jumped at the chance to sell it to someone else but did not offer me any type of credit or even a thank you.

Justine H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard c.  |  Premières impressions 
Évaluation :
4

So far, it's excellent. Just as long as they don't go up on my rates every other month, like some other storage facilities I'm familiar. One issue though; the storage contract: There wasn't any. I never got a formal, written rental agreement. I take issue with that. That needs to be rectified. If not for that, I would've given five stars.

KEVIN E.  |  Premières impressions 
Évaluation :
5

Katrice provided valuable, patient assistance. She was professional, knowledgeable, and represented UHaul most favorably. 5 stars.

Colin W.  |  Premières impressions 
Évaluation :
4

Ms. Mitchell was gracious wise and helpful; a great representative for your Orange, NJ branch.

GEORGE F.  |  Premières impressions 
Évaluation :
5

But I had problem with my address

OSWIN C.  |  Premières impressions 
Évaluation :
5

It's very clean, the staff were helpful.

Juana G.  |  Premières impressions 
Évaluation :
3

The reason I put staff was not friendly is due the assistant mgr she was not helpful to my concerns or my needs for an issue I had with my storage unit. When I ask if I can speak to the GM she bluntly said to me I am the manager. I called uhaul head quarter's to report matter who reached out to the GM via email he corrected the matter and responded back to me via email.

Sandra D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shakeena G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hector A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacyann J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly r.  |  Premières impressions 
Évaluation :
2

I did not move into the storage. I never received an email confirmation. 2. The storage unit was dirty and had stuff in it. The young lady acted as if I was making it up and i waited for someone to come and clean it. They took to long and I left. I never moved in and a totally bad experience.

Thomas W.  |  Expérience générale 
Évaluation :
1

This is a review of Uhaul, and not specifically this location. I booked a storage unit with one location. I had a reservation and a set price at 89,99 plus tax and insurance. When I arrived (225 Long Ave), a sign on the door said that it was closed and to call a number. I called and they told me to go to another location (1000 Sherman). I did. When I got there, after waiting a while, the person told me that the location wasn't open at all and I could get a smaller unit with them for a lot more money -125 $. I left and called Uhaul. The person on the phone was confused that the location was closed. She said it didn't make sense. Finally, she figured out that it was a new location and it wasn't yet open for business. For some reason, I was still able to make a reservation for it though for a date when it wasn't open. I ended up paying a lot more for a unit at a different place. So, it was a disaster. I really would expect to get the benefits of having a large chain, namely, that they would honor the price for when I booked. It seems like it's more a series of independent places that kind of work together, not at all as good. The person on the phone was helpful, and the place it's at is fine, but this was a mess so beware of this kind of thing with Uhaul.

Joe A.  |  Premières impressions 
Évaluation :
1

The system was down so I could not get a code/card to access the elevator. The process was not clear on how to check in at the front door so that led to serious frustration while moving in. A text said I will have a lock ready in my unit and there was none there so I had to run around the facility to find an employee to fetch a lock (which was originally included in my rent). The only thing that made this facility worth it was the large elevator, and the 1 month free with a truck rental. Other than that I would not advise.

Ryan F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA H.  |  Expérience générale 
Évaluation :
4

I didn't choose excellent just because there us always room for growth. The only issue I encountered was seeing rat droppings on the floor in my storage space.

DENISE R.  |  Expérience générale 
Évaluation :
2

I wanted to close my account thinking the bill would be pro-rated. I was not told prior to closing the account that u-haul does not pro-rate the bill. U-Haul just want to take your money for the month and rent the unit to another person (my impression). This is not the way to do business. . The staff understood my point and put the account back in the system since I would lose my money . I would not recommend U-Haul to anyone because this is not the first incident I have had. The Management team is rude and unprofessional from my pass incident when I had to call a locksmith and they locked my unit. The worst place to do business. This pandemic nobody has Money to just give away. Please train your staff to let the customer know up front all details before just trying to rush the customer off. U-Haul does not credit for days remaining on the account if that's the policy let the customer know their opinions. Which is good customer service. This location is the worst

Patricia G.  |  Expérience générale 
Évaluation :
5

merci

David I.  |  Premières impressions 
Évaluation :
4

Overall pretty good, except for the alarm function. There were no directions or obvious way to arm or disarm it, but it works go off every time I accessed the unit. And, surprise surprise, nobody cared about the alarm going off.

Hermanpreet S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B.  |  Premières impressions 
Évaluation :
5

The employees here helped us get a storage unit that we needed and turn in our truck at that location (the one with the storage units).

Maximilli B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmin G.  |  Expérience générale 
Évaluation :
2

The elevator wasn't working. Even with staff assistance. I returns home with my U-Haul and furniture and went back with them the next day. This cause me time and money. The staff tried their best to help. The second day I was stuck on the elevator it wasn't moving for a time. I know this was not the norm but it was a big problem for me.

shachorah y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay L.  |  Online Move In 
Évaluation :
3

The only complaint I have is that you should have some pro rated rates. I was 2 days over and charged for a whole month on both storages.

PRISCILLA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIANA G P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lolita W.  |  Expérience générale 
Évaluation :
5

Good staff

Richard B.  |  Expérience générale 
Évaluation :
5

I still use them

JAMES A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALASSANE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefany D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanita H.  |  Premières impressions 
Évaluation :
5

I encourage anyone in need of space to rent or vehicles choose u haul. Orange u haul is my go to location.

Michael J.  |  Premières impressions 
Évaluation :
5

Very helpful staff I'll recommend the facility to anyone who needs storage. Thanks so much.

Marilyn M.  |  Expérience générale 
Évaluation :
5

Ms. Katrice was awesome in a difficult time and I thank her

Timpia O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B.  |  Expérience générale 
Évaluation :
5

Staff is always friendly and helpful. Thanks

Tammy G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

omar r.  |  Premières impressions 
Évaluation :
4

Jonathan Diaz the manager is nasty guy he kick me out of the storage

AINER C.  |  Expérience générale 
Évaluation :
5

Wonderful staff!

Anna M.  |  Expérience générale 
Évaluation :
5

I've been a Part of the Orange U Haul family for a while now Jonathon is a Blessing his staff is very Professional they make me feel like family the ladies are a joy the men are gentleman I recommend them totally GOD Bless you all

Rhonda P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevante S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilyn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Expérience générale 
Évaluation :
5

Great service and very helpful team members

James T.  |  Expérience générale 
Évaluation :
1

Horrible service

Jorge M.  |  Expérience générale 
Évaluation :
1

This was the worst service ever!!! Was the first person there so I got in at 7 on the dot, only to have to wait 15 minutes for back up to come bc the rep couldn't scan my ID. Of course back up comes in dragging w no sense of urgency. Finally got the key in hand rep sends me to the first 20ft in row I, only to find out that the one he gave me was all the way in the back! The rep gave me 2 wrong access numbers my storage. It was just a nightmare!!!!

DECEMBER F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malisa S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamila S.  |  Expérience générale 
Évaluation :
5

Ma. Lattice the manager was awesome with helping with services after experiencing a difficult rental experience with uhaul

Timpia O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VENEECER B.  |  Premières impressions 
Évaluation :
5

Great staff at this location, they take their time to ensure your taking care. great customer service.

Jason C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

wensley e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne M.  |  Premières impressions 
Évaluation :
4

I paid for a month of service & only used 6 days And did not receive any prorated credit back to my card. The monthly fee for my unit was 175 $

Shem R.  |  Expérience générale 
Évaluation :
5

Great facility, well maintained. Staff was efficient and courteous. Merci encore!

Victor B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmin R.  |  Premières impressions 
Évaluation :
5

The staff was very polite, helpful and professional!

Anita T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

loise ann b.  |  Expérience générale 
Évaluation :
5

Very satisfied, will use you again when needed. Have recommended your facility to my church who will be using your facility in the next couple of months. Thank you again, keep up the good work.

Sonya C.  |  Expérience générale 
Évaluation :
5

Good costumer service!

Keyla v M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly L.  |  Premières impressions 
Évaluation :
4

There is a rodent problem and whether they are rats or mice they urinated and defecated all over my stuff and chewed on some of my belongings. Not a lot but some of my stuff had to be thrown away due to the damage they caused. I emailed the manager about this but never received a response.

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valen W.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

Sherie H.  |  Premières impressions 
Évaluation :
5

thank you.,. Or the service.

Michael J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONEL S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephine k.  |  Premières impressions 
Évaluation :
5

Great management and very customer friendly!

Glenda W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan V.  |  Premières impressions 
Évaluation :
5

I always enjoy my experience at this location in orange nj

Pamela B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lenore H.  |  Premières impressions 
Évaluation :
5

I really like the service, the lady who helped me was very kind, friendly, and professional. I will definitely be doing business again and also refer to a friend. Thank you!! Best regards,

Alexandra D.  |  Premières impressions 
Évaluation :
5

Very polite and knowledgeable employees.

Talat L.  |  Premières impressions 
Évaluation :
2

When i initially reserved a truck i specifically stated i needed a truck that i could drop at another location as opposed to returning it to where id pick it up. I was moving out of state so that made the most sense. I confirmed with the agent that i could drop the trick at another location in nj...perfect. Three days prior to my pick up date i received a call from uhaul confirming the reservation; however; i had to return the truck to ny! And instead of my flat rate id now be charged per mile!!! I explained to the agent that this was not was reserved and he said sorry cant help thats all we have blah blah. So instead of a rate of i think it was 139 $? I ended up with a 222 $bill.,,almost 100 $more!!! Completely unacceptable and the agent was not willing to work with me at all. When i returned the truck to the original location the agent there informed me if i got a bigger truck it would have been one way only...a15" as opposed to a 10"....this was never offered to me as an option when i was told 'there's no availability to drop off the truck at another location'....complete scam! Truly thought uhaul had a better reputation...lesson learnt....never again!

Marsha R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda F.  |  Online Move In 
Évaluation :
4

The manager was amazing

Sherry T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike q.  |  Premières impressions 
Évaluation :
5

Love this place ... everything is easy and clean

Jacquelin R.  |  Premières impressions 
Évaluation :
2

The whole afternoon crew were less than customer friendly.

M Anthony E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivona T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M.  |  Premières impressions 
Évaluation :
5

The customer service representative Kim was outstanding she was helpful and knowledgeable of all aspects of your company. She went out of her way to explain everything to me and was patient with me and my questions. The best Customer Service experience I've had in a long time. Thank you Kim!!!

Edward B.  |  Premières impressions 
Évaluation :
4

so far my experience was very positive.

glenn w.  |  Premières impressions 
Évaluation :
5

Received great service. Made my move pleasant!

KYLE Y.  |  Premières impressions 
Évaluation :
5

The young lady that took care of us (Ms Williams) was both courteous, and professional. In this day and age where those qualities seem to be fading, it's certainly a pleasure to see it done. Merci

James A.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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