That was a great experience with you guys , good jobValentin C. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Orange
Pour nous contacter
Orange, NJ 07050
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 6h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOSEPH C.
Le client n'a pas laissé de commentaire.SYLVIA N.
For me nothing everything was goodCHRYSTAL B.
Le client n'a pas laissé de commentaire.Alexandra H.
The entry system is not working. The front desk is cluelessSnenhlanhla M. | Premières impressions
Greatly appreciate the amazing serviceGaetano D.
This facility is well maintained. Clean and well lit at all times, equipment always accessible and available. Office staff was always helpful and polite, in person and over the phone.Aqlia T. | Expérience générale
Le client n'a pas laissé de commentaire.SIMONE B.
Staff for both pick up and drop off were extremely friendly and helpful.MICHAEL S.
Staff super friendly and helpfulDelvin A. | Premières impressions
Le client n'a pas laissé de commentaire.John S. | Expérience générale
It was super easyDOUGLAS C.
The facility was very well maintained and the staff was very helpful and friendly.Rebecca D. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel R.
Very easy andArthur T.
Le client n'a pas laissé de commentaire.GREVILLE H.
Le client n'a pas laissé de commentaire.JEFFREY V.
need to clean/vacuum the seats better between users. my van's seats had a lot of cat hair on them.PATRICK C.
Le client n'a pas laissé de commentaire.Jessica B. | Expérience générale
Le client n'a pas laissé de commentaire.gail s. | Premières impressions
Le client n'a pas laissé de commentaire.Winston T. | Expérience générale
Excellentdiallo i. | Premières impressions
Great storage facility! Staff very accommodating!shirley v. | Expérience générale
I had a very good experience overall --excellent maintenance of the facility and helpful and professional staff. However, billing was oftentimes erratic and inconsistent, resulting in over-charges that required personally contacting UHaul to try to fix. For example, most recently, after announcing a rate increase for a unit (3502), charges for the new amount started BEFORE the increase was supposed to take place. Sometimes charges went in twice. Unfortunately, online reviews suggest that this was an experience shared by other customers.Aixa C. | Expérience générale
Le client n'a pas laissé de commentaire.YVETTE S.
As of now I don't have any comments on how to Improve the customer service experience. I was satisfied with the level of customer service at this location.ARGELIS P.
Le client n'a pas laissé de commentaire.PABLO S.
Le client n'a pas laissé de commentaire.Tricia T.
Everything was perfect staff was courteous and when i returned the equipment after 8pm Raheem was very polite and professional. Showed me his ID . no complaintsWANDA R.
Le client n'a pas laissé de commentaire.Joyce P.
Thank you so much for your understanding servicejean d. | Premières impressions
Le client n'a pas laissé de commentaire.LATOYA J.
Le client n'a pas laissé de commentaire.THOMMY V.
Le client n'a pas laissé de commentaire.Charity B.
service is excellent and prices are good. i use uhaul all the time.ANDREW C.
Nothing this location was friendly and helpful.LISA S.
Everything from start to finish was a pleasant experience. Reps on there phone and at the location were nice. Several trucks on-site, all sizes; I went on a Sunday and no issues whatsoever. I would highly recommend.CLINTON C.
Le client n'a pas laissé de commentaire.WADE M.
Provide a more precise location of the vehicle. There are essentially 3 areas where vans were parked and mine was not in the area I was pointed to. Ultimately I used the alarm on the fob to find it.MICHAEL A.
This location is conenient, and the staff is helpful, but my experience (receiving a vehicle with a non-working right turn signal) tells me that they need to do a safety check before giving equipment to customers. The van I got had under 9K miles when I received it, so I did not suspect that the turn signal would actually be malfunctioning--but, as I much later discovered, the bulb was not in correctly. The problem probably originated somewhere much before I got the vehicle. I am glad I was able to complete my trip safely. . . This was a big safety hazard.Dana M.
Thank you for your customer service efficiency.Sm M. | Expérience générale
Le client n'a pas laissé de commentaire.charmaine w. | Expérience générale
Le client n'a pas laissé de commentaire.Yvette S. | Premières impressions
There is nothing to improve your company did and excellent job.LISA S.
Wipers were incapable of clearing the glass. The steering wheel has 10-15 degrees of play- a lot of effort to keep the car in the lane on the highway.Kevin M.
Le client n'a pas laissé de commentaire.MARLA C.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Mark H. | Expérience générale
I rent from here frequently. Normally, the gas level is off by about an eighth of a tank. Not a big deal, but considering that the app freezes when you try to correct it, it's a real pain. This most recent time, though, the gas tank was empty. When I started the truck, it said it had 28 miles' worth of gas in it. Ten feet later, when I was on level ground, that switched to 10 miles' worth. It is absolutely ridiculous and irresponsible to assign a truck that can barely make it to the gas station.William S.
Le client n'a pas laissé de commentaire.IVAN M.
Great service but more smiles neededGEORGE F.
Le client n'a pas laissé de commentaire.HAYDEN M.
Le client n'a pas laissé de commentaire.Nikisha S.
Le client n'a pas laissé de commentaire.Monica M. | Expérience générale
Le client n'a pas laissé de commentaire.Emily s. | Expérience générale
Vehicle smelled like rotting fish. This vehicle should have been cleaned and disinfected before renting.John H.
Hire a new knowledgeable staff!!!!!TYRRON W.
Just keep up the great customer service everyone I had encountered with was very courteous helpful the young lady that set the rental up was very professional and the young gentleman that went and got the van for me was great because my father couldn't walk that well and he jump right in and assisted I wish I knew their names because they deserves recognitionESTELLA C.
The staff members are awesome, especially the young lady who checked me in, miss Williams has amazing customer service skills, overall my experience was great. Vehicle maintenance is my issue as usual...RUDYARD L.
This is a good location for rentals. We have two storage units there. It is clean and well staffed. When I picked up the truck it had a damaged drivers mirror that was not identified by the previous renter or caught during preparation. Other than that. I find the staff is courteous and helpful.KEVIN L.
The young lady that handle my storage contract was very polite great serviceRosa S. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES N.
Le client n'a pas laissé de commentaire.JONATHANMICHAEL F.
Le client n'a pas laissé de commentaire.Alphonso S. | Premières impressions
Everything was okJUANE R.
Better explanation of rates prior to rental. Feel I was overcharged. 19,99 van turned into 254. Bill. Tell Maldives on the van is obtained none of that was explained prayer to the rental and not explained after I brought vehicle back.BEVERLY M.
Just to make returning a truck after store hours a bit clearer. But overall a great experience each time.FRANKLIN P.
Amazing facility, staff, security and servicePeter W. | Expérience générale
Courtesy and professional services given to me by the staff and I respectfully applaud them.mark j. | Premières impressions
You have a great service. I was very please, and I believe anyone would be please.Jean N.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.JOHN M.
The fellow who received my vehicle was courteous and helpful.JOSEPH D.
Le client n'a pas laissé de commentaire.Gerard L. | Premières impressions
Le client n'a pas laissé de commentaire.ERWIN C. | Premières impressions
I ordered a 20ft truck and was given 17ft with no price difference or explanation. I had to do move in 2 trips which was double the mileage. Initially they charged my card for 198 $for 40 $truck. Once returned they tried to charge my card for an additional 89 $. Just horriblearies M.
My reservation site did not have the vehicle on premise, and I was asked to drive to a different location. A real-time 'warehouse management system' should be able to adequately track a vehicles availability and location... and there should be an advance notification if the vehicle location has changed. The online check in process was not straight-forward. After I manually input my license information, I then had to also take a picture of this information. I then had to physically show my license again at the physical pick up location. There was no ez pass in the vehicle, and no mention or explanation of what to do at toll booths prior to embarking on the trip. Cars should have ez pass included, and the customer should be billed for the cost of the trip.BRIAN S.
Raheem Fuller was excellent and gave the best customer service I have had in a long time. He had such a positive attitude and was very professional from the minute he walked up to the truck. I would recommend this location especially because of Raheem and his awesome service.Nandy L.
Le client n'a pas laissé de commentaire.CECILIA B.
Would definitely use again & highly recommend!sharaan g. | Expérience générale
Keep up the good work,RONALD H.
Le client n'a pas laissé de commentaire.ORLANDO S.
Le client n'a pas laissé de commentaire.KEEGAN S.
Nothing, the service was excellent. Thank you very much , MaxineFENTON D.
Le client n'a pas laissé de commentaire.VERONICAPATRICIA B.
Le client n'a pas laissé de commentaire.FRANKLIN P.
The location itself was amazing...however I am highly disappointed in my overall experience at uhaul. I won't be returning and definitely will NOT recommend the uhaul company to anyone. I did not appreciate over the phone conversations and lack of on demand managers ( or even managers available within 24 hours) to solve problems that uhaul created for me was unacceptable. I have used uhaul to move across country in the past and loved it. I almost used Uhaul to book and help mother in law but disliked how I was spoken to and booked with penske instead. I thought maybe it was just Arizona and wanted to give uhaul another chance bc I loved my first experience. I chose to go with uhaul, despite my Arizona experience, and now I don't plan on ever using uhaul services again. I am highly disappointed and disgusted at the unethical business.Michael E.
Le client n'a pas laissé de commentaire.BRIAN R.
Keep doing what you're doingRALPH M.
The staff were very nice and helpful. When i came to the warehouse to look for my storage unit, there was a very helpful associate who was able to lead me right to my unit. She even was able to open the hard plastic packaging that encased the padlock i am required to use. The facility is very well kept.Rebecca D. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.Baden C. | Premières impressions
It was nice and quick to check in and drop off.Mten H.
Le client n'a pas laissé de commentaire.EDDYJ D.
Everything was awesomeCraig M.
Great friendly people, the gentleman who we dealt with to return the van is a true professional.JASMIT S.
Le client n'a pas laissé de commentaire.Charity B. | Premières impressions
Le client n'a pas laissé de commentaire.JAMILAH B.
Staff is awesome very helpfulJAMILAH B. | Premières impressions
Le client n'a pas laissé de commentaire.SHOMARI H.
Le client n'a pas laissé de commentaire.SHANNA B.
Keep up the great work!!!!!CHARLIE G.
Le client n'a pas laissé de commentaire.JAMAAR H.
Le client n'a pas laissé de commentaire.CYNTHIA P.
This is my 3rd time using this facility and I enjoy dealing with them, everyone is always courteous, and that means a Lot (especially with ALL that's going on in today's Crazy World. So I say, just keep doing what You ALL are doing. Stay Safe / Stay Well.SHIRLENE W.
The original vehicle we were given had both doors damaged, so we were given a different vehicle. That one had one door damaged, though it closed well enough. My interactions with the employees were positive.Paul G.
Le client n'a pas laissé de commentaire.alexandra h. | Premières impressions
Everyone was very nice and helpful.MARY F.
There was no windshield washer fluid in the cargo van and tge windshield was dirty. When it began to rain, the dirt smudged and I could not wash it off. So I had to pull into a gas station to clean tge windshield. The side mirrors were dirty, which made it extremely hard to use them as well. My contract was never emailed to me, so when I tried to return tge truck I sat on hold with Customer Service for 30 minutes, before I decided to create an acct and see if the rental would show up, which it did. When I finished the vehicle return process, 15 minutes later... I was still on hold!!! I had similar issues the last time I rented about a month ago and didn't report anything, because I figured shit happens. But back to back rentals??? That's an issue! Hopefully my words will be taken with some degree of seriousness and I hope that possibly there may be somewhat of a discount applied for my 2 extremely inconvenient U-haul rentals. Merci.MICHAEL D.
Le client n'a pas laissé de commentaire.EDITH J.
Outstanding service and staff!!!DAVID R.
Le client n'a pas laissé de commentaire.Amaury R. | Expérience générale
Everything was fine, just not exceptional.MICHAEL S.
Staff was very nice and extremely helpful!!!Joseph P. | Premières impressions
99 % perfection. The one improvement request would be to clear up where customers can park when they arrive. I used a rental spot, was approached in a friendly way by an employee to move my car, but we couldn't find a spot even though there seemed to be 4-5 customer cars parked there max. Can't say enough how well maintained, courteous, fast and helpful everything was. BRAVO.LUIS C.
You are perfect guys.JOSEPH B.
Le client n'a pas laissé de commentaire.ROGER H.
Le client n'a pas laissé de commentaire.karl g. | Premières impressions
Le client n'a pas laissé de commentaire.BRANDI W.
The UHaul mobile app kept switching the id of the truck that I am suppose to take. Not sure why. It was very distracting and anoying.Johnny K.
The waiting time was too longDANIEL G.
My hand truck was stolen by people loitering! Plus the loading dock and back of the elevator smells like urine!Tamar R. | Expérience générale
Great staff but too many people outside constantly asking if you needed help for money after you said no.TAMAR R.
Excellent customer service. Thank You Mr. DiazDIANE C. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPH W.
Le client n'a pas laissé de commentaire.ELISABETH W.
The Orange location did a great job. My issue was that I booked close to my home at Pioneer Rentals, however the system moved my booking to Orange, which is 30 minutes away.NICHOLAS D.
Great experience!!!! Great customer service But I won't rent again ðŸ˜‚Jennifer H.
I'm completely happy with the service as well being hands on!!! ðŸ™ðŸ¿ Clean and organized.Nakia C.
Le client n'a pas laissé de commentaire.Anthony B.
Keep doing what you are doing , the service was excellent.FENTON D.
Le client n'a pas laissé de commentaire.David M. | Premières impressions
Le client n'a pas laissé de commentaire.BARBARA R. | Premières impressions
An efficient operation with respectful staff.THOMAS W.
Le client n'a pas laissé de commentaire.MELISSA L.
relatively easy to sign up, set up access, get to your unit (had to change the initial one as it was locked) security system does not update until after you have left your first time, but it works eventually. The issue I had was at the end of the rental. Charged for two extra months until automatic payments were canceled. Will see next month if it really done or I have to call again to discuss it. Overall not so bad.IVO P. | Expérience générale
Wonderful place to do buiness.Beverly J. | Expérience générale
Le client n'a pas laissé de commentaire.Akia S. | Expérience générale
Thank you for your help.Blondecia D. | Expérience générale
Le client n'a pas laissé de commentaire.Shavar F. | Premières impressions
Le client n'a pas laissé de commentaire.Carey S. | Premières impressions
Le client n'a pas laissé de commentaire.Eze A. | Premières impressions
Le client n'a pas laissé de commentaire.Pamela B. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley B. | Premières impressions
Upon removing my items out of the storage unit, there were mice feces everywhere. There was zero food content in my unit, nothing stored warranted mice, it was disgusting and disappointing. Also, the staff was courteous and accommodating but not forthcoming with information. If you don't ask simple questions about how the processes work they are not volunteering any info.Marsha R. | Expérience générale
I was told by the U-Haul rep when I rented the storage unit that when I close out the account monies would be prorated. I paid for the unit up to Sept. 22 and closed the account Sept 17. I was told I was not entitled to a credit because payment in not prorated.Judith B. | Expérience générale
No commentEMERSON C. | Premières impressions
Your have good working staff and excellent in what they do.Dayn V. | Premières impressions
Mouse problem. Noticed lots of dried up mouse excrement.AALOK M. | Expérience générale
The process of renting the space was quite simplelouie c. | Premières impressions
Le client n'a pas laissé de commentaire.Wanda T. | Premières impressions
Le client n'a pas laissé de commentaire.gwen v. | Premières impressions
Le client n'a pas laissé de commentaire.Stephane e. | Premières impressions
The entire staff there has been very helpful since I have been a customer. However, Ann Marie was very knowledgeable, helpful, pleasant and patient and helped me with my Ubox experience. Your staff gets 5 stars too. Thank You all for all you do, and I will be back again.Kim B. | Expérience générale
I had the best experience with U-Haul storage facility. You delivered on every promise, everything was transparent, no hidden fees. I would recommend your facility to anyone looking for storage.Quatsford P. | Expérience générale
Le client n'a pas laissé de commentaire.Blondecia D. | Premières impressions
Just.I woul like have accesso though the main big door . ( instead by the small door). But it's fine.VICTOR P. | Premières impressions
Le client n'a pas laissé de commentaire.KISHA S. | Premières impressions
Le client n'a pas laissé de commentaire.CHADRA L. | Premières impressions
The young lady who helped me was very polite!SHAQUILLE G. | Premières impressions
The woman who helped me at the front desk was AMAZING! Super helpful and very courteous!!Shana C. | Premières impressions
Le client n'a pas laissé de commentaire.Omer B. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREA H. | Premières impressions
Katrice, the staff member who assisted me, was efficient and professional.William B. | Premières impressions
Le client n'a pas laissé de commentaire.Ellyce C. | Premières impressions
Your cost needs to be less.Nigel D. | Premières impressions
Le client n'a pas laissé de commentaire.Elisheva b. | Premières impressions
Excellent service à la clientèle.Chris E. | Premières impressions
Le client n'a pas laissé de commentaire.Damon F. | Premières impressions
Le client n'a pas laissé de commentaire.MALCOLM H. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer H. | Premières impressions
Everything was cool with the equipment. However the employees are both location Wyoming and Newark seemed frustrated and as if they didn't want to be at work.Yusuff A. | Premières impressions
Le client n'a pas laissé de commentaire.richard c. | Premières impressions
So far, it's excellent. Just as long as they don't go up on my rates every other month, like some other storage facilities I'm familiar. One issue though; the storage contract: There wasn't any. I never got a formal, written rental agreement. I take issue with that. That needs to be rectified. If not for that, I would've given five stars.KEVIN E. | Premières impressions
Katrice provided valuable, patient assistance. She was professional, knowledgeable, and represented UHaul most favorably. 5 stars.Colin W. | Premières impressions
Ms. Mitchell was gracious wise and helpful; a great representative for your Orange, NJ branch.GEORGE F. | Premières impressions
But I had problem with my addressOSWIN C. | Premières impressions
It's very clean, the staff were helpful.Juana G. | Premières impressions
Le client n'a pas laissé de commentaire.Shakeena G. | Premières impressions
Le client n'a pas laissé de commentaire.kelly r. | Premières impressions
This is a review of Uhaul, and not specifically this location. I booked a storage unit with one location. I had a reservation and a set price at 89,99 plus tax and insurance. When I arrived (225 Long Ave), a sign on the door said that it was closed and to call a number. I called and they told me to go to another location (1000 Sherman). I did. When I got there, after waiting a while, the person told me that the location wasn't open at all and I could get a smaller unit with them for a lot more money -125 $. I left and called Uhaul. The person on the phone was confused that the location was closed. She said it didn't make sense. Finally, she figured out that it was a new location and it wasn't yet open for business. For some reason, I was still able to make a reservation for it though for a date when it wasn't open. I ended up paying a lot more for a unit at a different place. So, it was a disaster. I really would expect to get the benefits of having a large chain, namely, that they would honor the price for when I booked. It seems like it's more a series of independent places that kind of work together, not at all as good. The person on the phone was helpful, and the place it's at is fine, but this was a mess so beware of this kind of thing with Uhaul.Joe A. | Premières impressions
The system was down so I could not get a code/card to access the elevator. The process was not clear on how to check in at the front door so that led to serious frustration while moving in. A text said I will have a lock ready in my unit and there was none there so I had to run around the facility to find an employee to fetch a lock (which was originally included in my rent). The only thing that made this facility worth it was the large elevator, and the 1 month free with a truck rental. Other than that I would not advise.Ryan F. | Online Move In
merciDavid I. | Premières impressions
Le client n'a pas laissé de commentaire.Kim B. | Premières impressions
The employees here helped us get a storage unit that we needed and turn in our truck at that location (the one with the storage units).Maximilli B. | Premières impressions
Le client n'a pas laissé de commentaire.Jay L. | Online Move In
I still use themJAMES A. | Premières impressions
Le client n'a pas laissé de commentaire.Megan B. | Premières impressions
Le client n'a pas laissé de commentaire.Shanita H. | Premières impressions
I encourage anyone in need of space to rent or vehicles choose u haul. Orange u haul is my go to location.Michael J. | Premières impressions
Le client n'a pas laissé de commentaire.omar r. | Premières impressions
Le client n'a pas laissé de commentaire.Anne M. | Premières impressions
Le client n'a pas laissé de commentaire.Jasmin R. | Premières impressions
Good costumer service!Keyla v M. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly L. | Premières impressions
Excellent service à la clientèleSherie H. | Premières impressions
thank you.,. Or the service.Michael J. | Premières impressions
Le client n'a pas laissé de commentaire.Junior M. | Premières impressions
Le client n'a pas laissé de commentaire.Stephine k. | Premières impressions
Great management and very customer friendly!Glenda W. | Premières impressions
I always enjoy my experience at this location in orange njPamela B. | Premières impressions
Le client n'a pas laissé de commentaire.Lenore H. | Premières impressions
I really like the service, the lady who helped me was very kind, friendly, and professional. I will definitely be doing business again and also refer to a friend. Thank you!! Best regards,Alexandra D. | Premières impressions
Very polite and knowledgeable employees.Talat L. | Premières impressions
When i initially reserved a truck i specifically stated i needed a truck that i could drop at another location as opposed to returning it to where id pick it up. I was moving out of state so that made the most sense. I confirmed with the agent that i could drop the trick at another location in nj...perfect. Three days prior to my pick up date i received a call from uhaul confirming the reservation; however; i had to return the truck to ny! And instead of my flat rate id now be charged per mile!!! I explained to the agent that this was not was reserved and he said sorry cant help thats all we have blah blah. So instead of a rate of i think it was 139 $? I ended up with a 222 $bill.,,almost 100 $more!!! Completely unacceptable and the agent was not willing to work with me at all. When i returned the truck to the original location the agent there informed me if i got a bigger truck it would have been one way only...a15" as opposed to a 10"....this was never offered to me as an option when i was told 'there's no availability to drop off the truck at another location'....complete scam! Truly thought uhaul had a better reputation...lesson learnt....never again!Marsha R. | Premières impressions
Le client n'a pas laissé de commentaire.Wanda F. | Online Move In
The manager was amazingSherry T. | Premières impressions
Love this place ... everything is easy and cleanJacquelin R. | Premières impressions
The whole afternoon crew were less than customer friendly.M Anthony E. | Premières impressions
Le client n'a pas laissé de commentaire.Ivona T. | Premières impressions
The customer service representative Kim was outstanding she was helpful and knowledgeable of all aspects of your company. She went out of her way to explain everything to me and was patient with me and my questions. The best Customer Service experience I've had in a long time. Thank you Kim!!!Edward B. | Premières impressions
so far my experience was very positive.glenn w. | Premières impressions
Received great service. Made my move pleasant!KYLE Y. | Premières impressions
The young lady that took care of us (Ms Williams) was both courteous, and professional. In this day and age where those qualities seem to be fading, it's certainly a pleasure to see it done. MerciJames A. | Premières impressions
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