Customer Reviews for U-Haul Moving & Storage of Orange

Évaluation :

5

Great customer service! Great People! Great Reliable Trucks!

Évaluation :

4

i have not received the U Box yet into the Seattle home that I paid for and am disappointed by the delays and hope that there is some traction on delivery before July 4. Your Shoreline WA office is an abomination to service by putting me on hold for over 85 minutes and i had to listen to over 11 live transactions when the male service person on Friday 6/24 just lifted the receiver and put the phone on the service counter without any courtesy announcement that he was putting me on hold. My loud shouts and whistling during the long nightmare wait had no avail and it upset me no end when it disconnected after 85 minutes of wasted waiting. Poor service and debilitating the good name of U Haul that i grew up as a Vietnam vet. ugh

Évaluation :

3

The air conditioning did not work in the truck. You need to fix it!

Évaluation :

5

Too many picture requirements when using the mobile app.

Évaluation :

2

The new digital UHAUL system is stressful.............PERIOD....change is difficult but this check in out system and waiting to see what to do next was TERRIBLE!!! I must say the STAFF tried their best to help navigate multiple customers at one time but I can't say that I was pleased at allllllll.

Évaluation :

4

Very good experience for me

Évaluation :

3

There are too many men hanging out in loading areas soliciting work. I witnessed several customers get "bullied" into paying for help they did not need.

Évaluation :

1

Worst management! He's a bad influence on the employees. Non helpful, terrible customer service skills and lazy.

Évaluation :

1

To many mistakes

Évaluation :

5

Over all experience was great, we will recommend using uhaul containers to everyone. We rented five and it was an awesome experience and the workers were just great women. Merci

Évaluation :

5

I had some issues with my online reservation and there was not unit available for me. The staff took my number and called me as soon as a unit became available. I am all set with what I needed thanks to the staff.

Évaluation :

4

ACTUAL equipment checks prior to releasing to customers. The trailer was dirty, it stank, the door catch repeatedly got stuck, and releasing the trailer from the hitch was impossible alone.

Évaluation :

2

Very disappointed when I took my things out of storage. There was rat droppings. I often go into the storage and NEVER seen that before. Someone renting other storage units must have food stored in their storage. Now I have to worry about the possibility of taking something with me to my new home. I'm very upset

Évaluation :

1

Customer service was horrible super rude

Évaluation :

2

Too busy of a location. We got email confirmation for east hanover location but got Orange instead. Added miles to us and very inconvenient

Évaluation :

5

To the lady at the uhaul at Orange dark skin long curly hair with glasses thank you so much for helping me out.

Évaluation :

4

In the morning you need more employee I was over 45 minutes on line to pick up car but for return only 2 minutes.

Évaluation :

2

improve the checkin. after completing the online check-in we had to wait on a line for 45 min to give the same information and deal with clerks who were clearly frustrated with the process and line of customers. This made us late for our appointment.

Évaluation :

5

Service personnel were professional and helpful in meeting my needs.

Évaluation :

5

My only concern is the windshield is never cleaned on the inside of the vehicle. This is true no matter what location I've chosen Otherwise I'm a satisfied repeat customer. I love having my storage space at this location. It's very well kept, clean and comfortable I appreciate the available restroom and it's cleanliness.

Évaluation :

5

Andrea at Orange NJ facility was wonderful really efficient and pleasant to deal with. Additionally Morie was also excellent the previous day when my husband made inquiries - both staff members were excellent.

Évaluation :

5

The rental was quick and easy. The staff was patient and courteous. I recommend this U-Haul location to all my friends and family close by

Évaluation :

4

It would be helpful if there were a way to pick up the vehicle without having to obtain the key from the office. I had to wait 20 minutes for the person in front of me to rent a truck and then the person working at the counter couldn't find the key, which took even longer to track down (it was on the hook behind him the entire time).

Évaluation :

3

after a completely horrible experience trying to get a truck and dolly, the ladies at the Orange NJ store were great.

Évaluation :

5

The size of the truck we reserved was not available at pick up time so they offered a much bigger one which was way to big ….We had no choice to take it because we were doing an antique show the next day….but as she was doing the paperwork the correct size truck was available …The service was excellent and everything worked out.

Évaluation :

1

My rating is not based on that particular store, it is based on my entire experience with Uhaul from my initial Reservation. That experienced involved cancellation without my consent and the changing of pickup location on numerous times.

Évaluation :

1

it's suck

Évaluation :

5

Good job

Évaluation :

5

The service was very good, thank you.

Évaluation :

1

Once again, I was given a vehicle without a full tank of gas, and once again I returned the vehicle with more fuel than was used because there is no way to fill a tank partially to an exact amount used. . You charge $7 a gallon if less fuel is returned. Will you refund me for the extra fuel I gave you?

Évaluation :

4

There is one problem. I'm waiting for a refund because the gas in the tank when I got the truck said 1/4 but it was actually 1/8. The guy working said to just take a picture and they'd make it right later, but they haven't. I sent email but have not received any refund on the fuel charge. Thanks for anything you can do. I hope you can make this right and continue our good relationship.

Évaluation :

5

You guys are doing a great job. I only use your company because I NEVER had a problem with you guys. U have already recommended to family and friends

Évaluation :

2

I stood on line for over a 30 mins and I already made a reservation prior to coming into the store. When I got up to the fromt desk there was 2 cashiers one was standing there answering the phone and immediately putting people on hold. Just to stand and talk to the active cashier that had been attending to the 100 customers in line. Instead of taking reservations herself. When i finally got a truck The handle to the window was broken and it was scortching hot hurting my hand trying to wind the window down. I took pictures of the damage before i pulled out of the lot in case that unprofessional store try to pin the damage on me!

Évaluation :

4

Wasted 45 minutes on lockbox that did not work at location around the corner. App is PAINFUL to use. Contact people on the phone were useless. Do not understand why they did not send us to 225 Scotland location from the start. Everyone at this location was competent and professional

Évaluation :

3

I will say the manager was great and helpful but the truck interior was dirty, the paperwork from the previous renter was still in the car on the floorboard alone with trash. The back/ cargo area smelled of rotten fish. Also when I checked in via the app the pictures of the truck were not the same vehicle but the number to identify the truck were they same.

Évaluation :

4

i receive the cargo van almost empty and there was no oil in the engine and I replace it with two quarts of oil but could not get refunded for that oil. besides that the service team was very helpful and quick in getting me into cargo van and on my way. v/r Eugene

Évaluation :

2

The truck literally felt like it was going to blow up. I hope I never have to drive a truck in that bad of shape ever again. As soon as I pulled out the gas light went on which makes no sense. Only positive I have to say is that the workers were friendly and helpful.

Évaluation :

4

Making a reservation was easy. The vehicle was ready to be picked up when I arrived at the location. Customer service was courteous and friendly.

Évaluation :

5

Keep up the good work

Évaluation :

5

Really pleasant and the workers would lovely and efficient. I've had different experiences at other locations. Would definitely say that this location seems well managed and staffed.

Évaluation :

4

Don't call my wife when I list her as an emergency contact. There was no emergency. Calling her for no reason was intrusive and weird.

Évaluation :

3

The receiving guy assured us we could just leave - I should have stayed to get a breakdown of the charges, as we ended up with 2x the estimated cost.

Évaluation :

5

more employees at front desk, wait time was over 30 minutes to check in

Évaluation :

5

Ulysses was very helpful and professional.

Évaluation :

5

The person at the counter was amazing with their direction, I was properly able to rent a van and return it. However one area of concern for me was how to read the refueling tank.

Évaluation :

5

Nothing - everything went great from check-out to check-in. Maybe offer more detailed vehicle dimensions on the website.

Évaluation :

3

I left my sweater in the truck tied around the seat.

Évaluation :

5

There is a young lady who works there who is just wonderful. Always helpful and pleasant. I wish I knew her name. She was the one who arrange the last transaction for me. I was moving and every single time I came for supplies she went out of her way to be kind, courteous and helpful. She is great and should be a supervisor - others could follow her lead.

Évaluation :

5

Excelente servicio y su personal muy profesional y amable

Évaluation :

5

Mis esperiencias con ustedes son muy buenas me gusta su seguraridad y limpieza

Évaluation :

5

Very happy with the services. You won't be disappointed.

Évaluation :

5

My move in was great .

Évaluation :

5

I look forward to my truck rental soon. Thank you for the excellent professional services. Ms. Diggs

Évaluation :

5

Very nice staff very very nice facility

Évaluation :

5

it's very nice and clean I love it

Évaluation :

5

The staff was very courteous and accommodating. I arrived a day earlier than I had expected and the staff revised my checkin and trailer drop off to accommodate my needs. The facility is very clean and secure.

Évaluation :

5

Excellent service

Évaluation :

5

When I moved out I realized I lost the lock key. The staff made me feel as though I was a bother when asked for assistance to have my lock removed. This is the worst customer service received by this facility.

Évaluation :

4

sign up front says 8x10 units are $64,99 but you don't honor that in the store - was not given any explanation - I find that to be a bit annoying that the company is just blatantly lying, but then again you are u-haul, have no competition, and you get away with everything...

Évaluation :

1

Worst costumer service and every time for 2 months I left message for manager Johnathan to call me back and he never did until they just auction my stuff. But god is good

Évaluation :

2

The manager was helpful, the young lady was not.

Évaluation :

5

Everyone was so helpful. I also got a few good laughs on a day that was really hard for me. Great service

Évaluation :

5

Thank you so much for every bit of support during my use of the facility. Moving can be an overwhelming experience, but every assistance I received was appreciated. Again thank you Helen

Évaluation :

5

Great service

Évaluation :

5

Services team wonderful to work with. Any issues were addressed and resolved immediately. Thank you Simon EDWARDS

Évaluation :

4

The staff are professional and very very nice!!!!

Évaluation :

5

My Customer Service Associate Ulyeese was so friendly… pleasant and helpful. He made MUM unit rental fast and really need you guys to tell him thank you… thank you … thank you 

Évaluation :

5

Thanks Uhaul Scotland Rd of Orange NJ for 5 years of satisfactory & security & a piece of mind. It was always clean & never smelled & the service was great.

Évaluation :

4

Thanks

Évaluation :

5

To be my first time , it was really good

Évaluation :

5

That was a great experience with you guys , good job

Évaluation :

2

The entry system is not working. The front desk is clueless

Évaluation :

5

This facility is well maintained. Clean and well lit at all times, equipment always accessible and available. Office staff was always helpful and polite, in person and over the phone.

Évaluation :

5

Staff super friendly and helpful

Évaluation :

4

The facility was very well maintained and the staff was very helpful and friendly.

Évaluation :

5

Excellent

Évaluation :

5

Great storage facility! Staff very accommodating!

Évaluation :

4

I had a very good experience overall --excellent maintenance of the facility and helpful and professional staff. However, billing was oftentimes erratic and inconsistent, resulting in over-charges that required personally contacting UHaul to try to fix. For example, most recently, after announcing a rate increase for a unit (3502), charges for the new amount started BEFORE the increase was supposed to take place. Sometimes charges went in twice. Unfortunately, online reviews suggest that this was an experience shared by other customers.

Évaluation :

5

Thank you so much for your understanding service

Évaluation :

5

Thank you for your customer service efficiency.

Évaluation :

5

The young lady that handle my storage contract was very polite great service

Évaluation :

5

Amazing facility, staff, security and service

Évaluation :

5

Courtesy and professional services given to me by the staff and I respectfully applaud them.

Évaluation :

5

Would definitely use again & highly recommend!

Évaluation :

5

The staff were very nice and helpful. When i came to the warehouse to look for my storage unit, there was a very helpful associate who was able to lead me right to my unit. She even was able to open the hard plastic packaging that encased the padlock i am required to use. The facility is very well kept.

Évaluation :

5

Staff is awesome very helpful

Évaluation :

5

Staff was very nice and extremely helpful!!!

Évaluation :

2

My hand truck was stolen by people loitering! Plus the loading dock and back of the elevator smells like urine!

Évaluation :

5

Excellent customer service. Thank You Mr. Diaz

Évaluation :

3

relatively easy to sign up, set up access, get to your unit (had to change the initial one as it was locked) security system does not update until after you have left your first time, but it works eventually. The issue I had was at the end of the rental. Charged for two extra months until automatic payments were canceled. Will see next month if it really done or I have to call again to discuss it. Overall not so bad.

Évaluation :

5

Wonderful place to do buiness.

Évaluation :

5

Thank you for your help.

Évaluation :

2

Upon removing my items out of the storage unit, there were mice feces everywhere. There was zero food content in my unit, nothing stored warranted mice, it was disgusting and disappointing. Also, the staff was courteous and accommodating but not forthcoming with information. If you don't ask simple questions about how the processes work they are not volunteering any info.

Évaluation :

4

I was told by the U-Haul rep when I rented the storage unit that when I close out the account monies would be prorated. I paid for the unit up to Sept. 22 and closed the account Sept 17. I was told I was not entitled to a credit because payment in not prorated.

Évaluation :

5

No comment

Évaluation :

5

Your have good working staff and excellent in what they do.

Évaluation :

3

Mouse problem. Noticed lots of dried up mouse excrement.

Évaluation :

5

The process of renting the space was quite simple

Évaluation :

5

The entire staff there has been very helpful since I have been a customer. However, Ann Marie was very knowledgeable, helpful, pleasant and patient and helped me with my Ubox experience. Your staff gets 5 stars too. Thank You all for all you do, and I will be back again.

Évaluation :

5

I had the best experience with U-Haul storage facility. You delivered on every promise, everything was transparent, no hidden fees. I would recommend your facility to anyone looking for storage.

Évaluation :

5

Just.I woul like have accesso though the main big door . ( instead by the small door). But it's fine.

Évaluation :

5

The young lady who helped me was very polite!

Évaluation :

5

The woman who helped me at the front desk was AMAZING! Super helpful and very courteous!!