Customer Reviews for U-Haul Moving & Storage of Scotland and Central

Évaluation :

4

Why do we have to do everything on line? While the employees were courteous and friendly, the online do it yourself experience wad horrible. It took over an hour to just register once I got to the location. You must realize that dome people are technically challenged!

Évaluation :

4

left air pods in truck too forever to get through still didnt get them

Évaluation :

5

Customer Service was very helpful and walked me through each step of the rental process.

Évaluation :

5

The dance court was so helpful I didn't love to stand out of do it and she helped me step by step I feel real comfortable thank you

Évaluation :

5

The only thing that you to improve is make more easier for online reservation because is so difficult

Évaluation :

4

Me gusto, se puede mejorar si. Es muy largo los pasos que debes de seguir. Intentan vender demasiado al inicio. Primero ofrecer su producto Estrella y cerrar la venta. Una ves cerrado la venta ofrecer más productos. Listo!! Gracias

Évaluation :

4

The technology is not as precise as it could be. The reservation and check in process could be more efficient. We had to fill out additional information once we got to the counter which slowed the process down significantly. Registration online should be complete and customers should be required to show their driver license and a QR code confirming the reservation. We spent over 45 minutes getting it all resolved but the staff on Scotland was very patient and helpful.

Évaluation :

1

Take less than 2 and a half hours to get the vehicle ready. Also stop making the customers wander around to try and find the vehicle that you don't know the whereabouts of.

Évaluation :

2

In the process of applying for reimbursement for items that I was charged for that I didn't want or received. Even though, the operation was organized, everyone was very helpful and it wasn't a long wait for service. There was one young lady who seemed to be in charge and she seemed very knowledgeable and efficient in handling potential problems. I should have went back into the office and let her know that the items that the rep checked off on were not in the van. I'm sure she could have solved the problem easily and avoided me from being over charged. Didn't think about it until after van was turned in and i was on my way home.

Évaluation :

5

I couldn't locate the Dropbox so I returned the keys to the front desk rep. He was very courteous and accepted the key return.

Évaluation :

5

The representative was knowledgeable of the process and helpful with digital renting process. She was clear in the location of the vehicle and very responsive to an issue I raised upon returning the truck. She is an excellent representative of the U haul brand.

Évaluation :

5

Awesome staff. This my favorite U-Haul rental location.👍🏼☺️

Évaluation :

1

The front desk people are literally useless because the entire process happens online. Unfortunately, the app is broken and the website is trash. It took much longer than it should have for me to get my equipment, and the “help” offered at the front desk actually made the process take longer.

Évaluation :

5

Always clean. Friendly staff. The manager Johnathan always goes the extra mile to help his customers. I've called a few times after hours, and he always picked up and help me with my issue.

Évaluation :

5

Nyyia was absolutely phenomenal! Multitasking is not the word - she juggled phones, over 8 customers in line, and helped a coworker without breaking a sweat or losing her composure. All customers were helped and happy. I had to tell the manager how great she was on the way out. She's a helper at heart - promote her, build her as a trainer, listen to her suggestions, & support her as a manager PLEASE…because Apple would love to have her!

Évaluation :

4

Very busy but the personnel is pleasant and professional..I feel sorry for a older person who doesnt have a smart phone

Évaluation :

5

The manager was so nice

Évaluation :

1

The day I was moving out my storage the automatic doors were not unlocked … told the office rep 3 times to please unlock the doors … advise the rep I am paying movers by the hour and it was slowing them down moving my furniture out the little side door … after 30 minutes rep opened the door but by then it was too late … movers charged me $150 due to I went over my moving time.

Évaluation :

1

A safe truck

Évaluation :

4

I had reservations for newark location closer to home and i had to go to orange since other location had no trucks and made me go to orange and get smaller truck and use more gas and miles very unhappy and will not use you guys again and will be on social media to tell people not to use it

Évaluation :

1

The location was very disorganized. Too few staff with too many people. Most people had been sent to a new location when they booked a different one. Horrible experience.

Évaluation :

1

I need a full refund I need the stuff I had inside to get payout for and need the damages in my car paired for. The worker that attached my trailer did not do it right and detached from my car almost got into a accident

Évaluation :

1

This location was 40 minutes from my house. We got there to pick up our 10:30am truck and were told that the previous customer was not returning our truck until 2pm. Had to go back home and wait. We callled at 2pm and the truck was delayed until 3pm. We waited almost a full day and then had to pack the truck to move at night. we also did not receive extra miles to account for the pickup location being so far from my home.

Évaluation :

4

Whats the point of doing online check-in and then you still have to go in the store and stand ON Line.

Évaluation :

5

The counter agent who assisted us was incredibly efficient and great at her job.

Évaluation :

4

It's very far away is my issue. Clean and well run.

Évaluation :

3

Truck was not ready at reserved time. Agent eventually found keys but we had to wait for the truck to be cleaned. Web checkin was not user friendly this time around. Not sure what the issue was. Milage rate higher than other location I previously used. Most agents at the location were friendly. That was nice.

Évaluation :

5

Trck had warnings on tire pressure and oil change required But it worked perfectly and the staff was friendly

Évaluation :

5

S.O.

Évaluation :

4

the process to rent drained the battery on my phone too long and drawn out.

Évaluation :

4

I rented a dolly, and they said they didn't have any when I got there. That made things a lot harder.

Évaluation :

5

I was completely satisfied with the storage; and would highly recommend you. Merci.

Évaluation :

4

Ensure that the equipment is in good working order before renting out. The equipment I rented had no air conditioner and the right side view mirror was unable to be adjusted.

Évaluation :

4

This is my 2nd time using this location and my experience was much better using the mobile app service.

Évaluation :

5

Make more easier for reservation online

Évaluation :

2

Very difficult to reach anyone by phone and very little help in person. Directed us to “just do everything yourself online”

Évaluation :

4

Speed up the process to make it just online rather than 2 separate processes

Évaluation :

5

Never received my final bill after drop off.

Évaluation :

3

Picking up my U-haul was a very disappointing experience. Though I had called ahead and confirmed, my reserved truck was in a facility that was locked without access until 10am even though I had an 8:15 reservation and movers coming to my apartment at 9:30. I spent 25 minutes on hold. I must give credit to the woman who handled my call, however, she was so kind and helpful. However, I had to go to this secondary location which, again, took a surprisingly long amount of time. The attendant was very helpful, but she was the only one behind the counter facing a huge line, so the difficulties were not her fault. The stress of last minute having to find a new truck, getting to that location, and then navigating the difficulties there was surprising given how much assurance I had from previous U-haul phone calls that the process would be so seamless. Considering how much I paid, I had hoped for a better experience.

Évaluation :

5

Jonathan Diaz and his staff were knowledgeable, polite, professional, accommodating and went above and beyond to help us out during a stressful time in our lives. They explained the storage facility's rules, requirements and safety precautions in great detail which helped us feel confident in our decision to store our belongings with u-haul.. Mr. Diaz was patient with every customer we saw who approached him. He is definitely an asset to the company.

Évaluation :

3

I have no feedback for the drop off location because I was never at the location. My brother drove the truck.

Évaluation :

5

There's girl from the islands there I got so upset about the change of the process and was told I had to use my phone when online let me pick counter pick up. I was so frustrated the others two girl left went outside and left us there with our phones. The young lady came out and help 3 clients get situated she was so good she show empathy and understanding. We shared stories and I forgot I was even frustrated she turned it all around. Now she had in gray and an accent she deserves praise. The assistant manger could have been a bit more empathetic toward others, blue shirt but she did go above and beyond with helping me leave with the truck. The guy outside when I returned the truck excellent customer service and rapport with people great energy.

Évaluation :

5

I think you have everything under control.

Évaluation :

4

Please be transparent and accurate. I called to confirm do I need to call ahead to access UBOX I was told no. But when I arrived. They told me I need to call ahead I just can't show up. It could have dave me some time.

Évaluation :

2

I was overcharged for the rental and fuel charge even though I put fuel in it before I returned it. I was told I would not be charged to extend my rental for four hours and yet it was double charge for all services including furniture pads. I have submitted a request to have this corrected but it's been over a week and have not heard back from the company. I have resubmitted my requests and I'm waiting to hear back again. Very disappointed.

Évaluation :

2

My containers arrived late and one was damaged and needed to be replaced which caused delays in my shipping.

Évaluation :

4

Very efficient service. The only problem was I didn't get an email receipt right away as they said I would so I had to call to make sure everything was okay.

Évaluation :

4

Your reps Judy and Tisha were exceptional, they made this rental very smooth and accomodating. Very customer friendly.

Évaluation :

3

Check all incoming trucks as they come in my truck was dirty maybe it was a truck that someone dropped off after closing and it did not get check . The staff was very helpful when it came to helping guest fill out the on line proces.

Évaluation :

5

Excellent experience all around. Very professional, efficient and customer focused.

Évaluation :

4

I booked a truck with my national licence... after that when I did my check in on the website I was waiting for the approval from your agents . He asked me for US Id but he was stupid and very rude. I told him how can I get my US Id when I am new here in USA and I dont have a driving licence yet. He finished the chat and I tried to reach customer service and I wait for more than 25 minutes without answer. But fortunately the agent inside the store asked me why you are upset and I told her my story. But she helped me and completed the reservation and chick in from her computer. And to be honest I will hesitate every time if someone ask me about my opinion on U Haul services

Évaluation :

3

Dont make it so freakin difficult to rent a truck. It's stupid as hell to rent only through online.

Évaluation :

1

My u box was late upon arrival an I was charged for self pick up

Évaluation :

5

Thank you for the service

Évaluation :

4

I wasted 1 hour trying to log on and make reservations for a truck on my phone, while I was standing at the counter. Where it could have taken 10 minutes. Then I never received a receipt for my rental, 2nd time.

Évaluation :

1

The agent that checked me out was completely rude and useless. In my 35 years, I've never received such horrible service with a smile.

Évaluation :

5

Nothing comes to mind

Évaluation :

5

Hire more employees.

Évaluation :

1

Staff has an attitude for no reason, very rude

Évaluation :

3

I was sent to this location after I was unable to access a truck at another location. The mobile check in process did not work so I had to wait at the front desk. The check in process was unclear and long and the worst part of the rental experience.

Évaluation :

4

Price should be more upfront for added fees. Rental was costly and added fees on mobile checkout. However the customer service rep helped to explain and resolve concerns

Évaluation :

3

No one in location..took over an hour n half to get my truck...employees complicated situation by using u haul. Com...instead of dealing with customers..every body was yelling..confused ...also no moving dolly.. Which I paid for

Évaluation :

5

Attention a los cliente Muy servicial/amables

Évaluation :

3

Process is not managed well. Some people are not tech savvy and are being asked to reserve register via Mobil app after making reservations at home. We shouldn't have to help boost your mobile app stats

Évaluation :

5

all of our moving needs were met at the Scotland Road facility in Orange NJ

Évaluation :

1

Hire better or train your employees better!!

Évaluation :

5

The ladies at the counter were excellent. Upon return of the vehicle, the employees were very helpful an informative. Will only rent from this location moving forward

Évaluation :

4

Always remain transparent & explain the importance having uhaul vehicle insurance 🤔

Évaluation :

4

Location was well staffed, equipment was ready and had all types to choose from. Service was really good. Nothing was outta place

Évaluation :

5

Pick up was smooth and without a hitch.

Évaluation :

5

Excellent service standards

Évaluation :

5

Everything was well organized .and the lady was friendly

Évaluation :

3

the location: never has enough staff. they do not answer the phone if u call, and always has long lines to wait at counter. the truck i rented:: old model, all manual windows and doors. one headlight was out (i did not realize until driving it at night). also, one side view mirror was "stuck", could not adjust it.

Évaluation :

3

The entire moving help-uhaul system is broken. I spoke with multiple service providers who are all frustrated with the poor communication on the expectations of the order. Headaches throughout 10/10 would not recommend this service

Évaluation :

5

Thanx UHaul

Évaluation :

4

Thanks Jon. Teesha and Faye were very helpful. You're a really great GM. I hope you're recognized for the work you do.

Évaluation :

5

It was great. Nothing came up missing, it was a reasonable price per month. Overall, I would definitely recommend to a friend or family. Very accessible.

Évaluation :

1

Worst management! He's a bad influence on the employees. Non helpful, terrible customer service skills and lazy.

Évaluation :

5

I had some issues with my online reservation and there was not unit available for me. The staff took my number and called me as soon as a unit became available. I am all set with what I needed thanks to the staff.

Évaluation :

2

Very disappointed when I took my things out of storage. There was rat droppings. I often go into the storage and NEVER seen that before. Someone renting other storage units must have food stored in their storage. Now I have to worry about the possibility of taking something with me to my new home. I'm very upset

Évaluation :

5

Andrea at Orange NJ facility was wonderful really efficient and pleasant to deal with. Additionally Morie was also excellent the previous day when my husband made inquiries - both staff members were excellent.

Évaluation :

5

There is a young lady who works there who is just wonderful. Always helpful and pleasant. I wish I knew her name. She was the one who arrange the last transaction for me. I was moving and every single time I came for supplies she went out of her way to be kind, courteous and helpful. She is great and should be a supervisor - others could follow her lead.

Évaluation :

5

Excelente servicio y su personal muy profesional y amable

Évaluation :

5

Mis esperiencias con ustedes son muy buenas me gusta su seguraridad y limpieza

Évaluation :

5

Very happy with the services. You won't be disappointed.

Évaluation :

5

My move in was great .

Évaluation :

5

I look forward to my truck rental soon. Thank you for the excellent professional services. Ms. Diggs

Évaluation :

5

Very nice staff very very nice facility

Évaluation :

5

it's very nice and clean I love it

Évaluation :

5

The staff was very courteous and accommodating. I arrived a day earlier than I had expected and the staff revised my checkin and trailer drop off to accommodate my needs. The facility is very clean and secure.

Évaluation :

5

Excellent service

Évaluation :

5

When I moved out I realized I lost the lock key. The staff made me feel as though I was a bother when asked for assistance to have my lock removed. This is the worst customer service received by this facility.

Évaluation :

4

sign up front says 8x10 units are $64,99 but you don't honor that in the store - was not given any explanation - I find that to be a bit annoying that the company is just blatantly lying, but then again you are u-haul, have no competition, and you get away with everything...

Évaluation :

1

Worst costumer service and every time for 2 months I left message for manager Johnathan to call me back and he never did until they just auction my stuff. But god is good

Évaluation :

2

The manager was helpful, the young lady was not.

Évaluation :

5

Everyone was so helpful. I also got a few good laughs on a day that was really hard for me. Great service

Évaluation :

5

Thank you so much for every bit of support during my use of the facility. Moving can be an overwhelming experience, but every assistance I received was appreciated. Again thank you Helen

Évaluation :

5

Great service

Évaluation :

5

Services team wonderful to work with. Any issues were addressed and resolved immediately. Thank you Simon EDWARDS

Évaluation :

4

The staff are professional and very very nice!!!!

Évaluation :

5

My Customer Service Associate Ulyeese was so friendly… pleasant and helpful. He made MUM unit rental fast and really need you guys to tell him thank you… thank you … thank you 

Évaluation :

5

Thanks Uhaul Scotland Rd of Orange NJ for 5 years of satisfactory & security & a piece of mind. It was always clean & never smelled & the service was great.

Évaluation :

4

Thanks

Évaluation :

5

To be my first time , it was really good

Évaluation :

5

That was a great experience with you guys , good job

Évaluation :

2

The entry system is not working. The front desk is clueless

Évaluation :

5

This facility is well maintained. Clean and well lit at all times, equipment always accessible and available. Office staff was always helpful and polite, in person and over the phone.

Évaluation :

5

Staff super friendly and helpful

Évaluation :

4

The facility was very well maintained and the staff was very helpful and friendly.

Évaluation :

5

Excellent

Évaluation :

5

Great storage facility! Staff very accommodating!

Évaluation :

4

I had a very good experience overall --excellent maintenance of the facility and helpful and professional staff. However, billing was oftentimes erratic and inconsistent, resulting in over-charges that required personally contacting UHaul to try to fix. For example, most recently, after announcing a rate increase for a unit (3502), charges for the new amount started BEFORE the increase was supposed to take place. Sometimes charges went in twice. Unfortunately, online reviews suggest that this was an experience shared by other customers.

Évaluation :

5

Thank you so much for your understanding service

Évaluation :

5

Thank you for your customer service efficiency.

Évaluation :

5

The young lady that handle my storage contract was very polite great service

Évaluation :

5

Amazing facility, staff, security and service

Évaluation :

5

Courtesy and professional services given to me by the staff and I respectfully applaud them.

Évaluation :

5

Would definitely use again & highly recommend!

Évaluation :

5

The staff were very nice and helpful. When i came to the warehouse to look for my storage unit, there was a very helpful associate who was able to lead me right to my unit. She even was able to open the hard plastic packaging that encased the padlock i am required to use. The facility is very well kept.

Évaluation :

5

Staff is awesome very helpful

Évaluation :

5

Staff was very nice and extremely helpful!!!

Évaluation :

2

My hand truck was stolen by people loitering! Plus the loading dock and back of the elevator smells like urine!

Évaluation :

5

Excellent customer service. Thank You Mr. Diaz

Évaluation :

3

relatively easy to sign up, set up access, get to your unit (had to change the initial one as it was locked) security system does not update until after you have left your first time, but it works eventually. The issue I had was at the end of the rental. Charged for two extra months until automatic payments were canceled. Will see next month if it really done or I have to call again to discuss it. Overall not so bad.

Évaluation :

5

Wonderful place to do buiness.