Customer Reviews for U-Haul Moving & Storage of Orchard Park Rd

5 788 évaluations

3120 Orchard Park Rd   West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

(716) 675-9343

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(716) 675-9343

3120 Orchard Park Rd
West Seneca, NY 14224
(Between CVS & Tom's Pro Bike)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

All good

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Have utilized this location numerous times. The staff is very knowledgeable, courteous, and always ready to assist me. They always have what I need. Excellent emplacement!

John J. 
Évaluation :
1

Have never been as disappointed with U-Haul and their customer service as I am this time. Policy and Procedures should be retaught to everyone I spoke to! Truly the worst service ever.

Stacy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan F. 
Évaluation :
1

Stephanie working in this location is very very disrespectful!!!

Riyad O. 
Évaluation :
5

using the website is awesome.

Michael L. 
Évaluation :
5

customer service was wonderful..courteous and helpful

Beverly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
5

This U-Haul location was opened promptly at 7:00 am as advertised, and the young lady who handled my rental did a wonderful job! She was polite, professional, and very helpful. I would most certainly rent from this U-Haul again!

jeffrey B. 
Évaluation :
4

Trying to use the app was a disaster. It needs to be perfect especially when people are trying to access/ return vehicles outside of business hours.

Shawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
3

Staff was friendly on pick up of trailer and drop off. The girl I spoke to for reservation could work on her people skills

Scott O. 
Évaluation :
5

Thanks

Laurie G. 
Évaluation :
3

Equipment is very well maintained. Easy and quick process. The interactions with the employees are very blah. No one expects a party but a simple smile and greeting would be nice.

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ronya J. 
Évaluation :
4

Aucun

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

rachets were corroded & hard to release. Counter person made note to correct.

john T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
5

NOTHING EVERY WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bernard H. 
Évaluation :
1

First of all, I scheduled a trailer to be picked up and dropped off on transit road in Depew which when I showed up to pick the trailer up Uhaul had changed my location to 25 minutes out of my way. So not only did I have to drive through rush hour traffic half an hour out of my way, when I got there I was informed my $45 rental would be $150 if I did not return it to the same location. Then after finally getting the trailer loaded, which it was now dark outside, I realized I had a tail light and a license plate light out. So now I had to drive home in the dark with a trailer without all of its lights, and I had to drive back out of my way to drop it back off.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
4

My only issue was that the last 2 times I rented a van, I requested a dolly and when I arrived, there were none available. It would be easier if that option was removed from the website and simply offered at the time of rental WHEN THE ITEM IS AVAILABLE. Otherwise, great customer service and a reasonable price.

Lynne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Prisca B. 
Évaluation :
5

Fast courteous accurate service, excellent vehicle.

Allan F. 
Évaluation :
5

great people, great service

RICHARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL O.  |  Expérience générale 
Évaluation :
2

BEHIND THE SEATS ON THE FLOOR WAS A LOT OF GRASS AND GARBAGE AS IF AN ANIMAL OF SOME SORT WAS BUILDING A NEST IF YOU WILL. WE POINTED OUT TO STAFF AND SHE SAID SOME CLIENTS ARE MESSY, BUT AGAIN, IT IS STAFFS' RESPONSIBILITY TO CLEAN BEFORE RENTING OUT TO NEW CLIENTS. IT WAS UNCOMFORTABLE FEELING LIKE A VERMIN MIGHT BE HIDING IN THE INSIDE OF VAN WHERE WE SIT. I REALIZE TRUCKS ARE TRANSFERED FROM ONE CLIENT TO THE OTHER QUICKLY, BUT ALSO A SAFETY CONCERN. THE LAST TRUCK WARNING LIGHT WAS FLASHING OIL CHANGE PAST DUE. SO, NO VERY DISPLEASED, WILL NOT GO BACK, NOT TO MENTION, MIS QUOTE OF FIRST RENTAL AND TYPO FROM A WEEK TO TYPE A DAY RETURN BY MISTAKE, RECEIVED A CALL LATE RETURN AND DEMAND A $100 UPON RETURN. POOR WAY TO DO BUSINESS, NEVER RENTING FROM THIS LOCATION AGAIN. IT IS IMPORTANT TO BE QUICK BUT IT IS EXTEMELY IMPORTANT TO PROVIDE QUALITY AND ACCURATE INFORMATION. ALSO STAFF STATED CALL CENTER DOES NOT KNOW WHAT THEY ARE DOING, UNPROFESSIONAL STATEMENT WHEN WE PICKUP AND RETURN WITH FULL TANK TO LOCATION HAS FLAWS I HAVE MENTIONED TODAY. THANK YOU WE NEEDED THE TWO UHAULS BUT VERY OVERPRICED, MISQUOTED, AND THAT IS NOT THE WAY TO DO BUSINESS IF YOU WANT CUSTOMERS TO RETURN.

PHILIP L. 
Évaluation :
4

Have all agents know what equipment is available at all locations.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy D. 
Évaluation :
5

Driver side wiper blade needs to be replaced.

HENRYJAMES III B. 
Évaluation :
5

Overall, great experience. The gal we dealt with,

Heidi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
2

I immediately was told the gas was at “halfway when I got in and it was not. I drove 15 miles, put some gas in and was still charged $16 for “2,6 gallons” of gasoline. Absolutely asinine.

Dylan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

The after hours check out. Bar code for the location no where to be found for checking in.

Dave M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Everything was perfect I can't think of anything that could be improved upon from the ease of Rental took me less than five minutes at the counter to the very professional helpful woman that waited on me to the ease of dropping off I was at the office picking up and dropping off less than 10 minutes altogether

Greg B. 
Évaluation :
3

The service is advertised as not needing to interact with store staff to rent a truck, but I had to wait in line and get a key from the desk clerk. A little misleading. I requested two dollys and moving blankets with my rental, and during pick-up they were not included with my truck. I spoke to desk staff and they said those items weren't available (no notice). However, staff were able to locate a dolly in the back room for me. Again, misleading since the service is advertised as 24/7 online, not needing to interact with staff.

JUSTIN Y. 
Évaluation :
5

I had to wait an hour past reservation time to get the trailer I rented because the previous customer brought it back late . I would recommend a larger gap in reservation time to overt this problem or a late fee .

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Genevieve A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD J. 
Évaluation :
2

I was overcharged for gas I didn't use. With the mileage I used, it was physically impossible that I used the gas they charged me for. Before returning the truck, I refilled the gas tank back to full but was charged by Uhaul almost $50 to refill it. The truck I received had someone else's furniture in it and the floor was extremely greasy. I am very disappointed.

Natalie C. 
Évaluation :
5

Great manager

Gregg T. 
Évaluation :
5

Nothing. Checkout was fast equipment was available and clean. Staff was friendly and efficient.

CHRISTOPHER L. 
Évaluation :
3

But uhaul it absolutely horrible.

Beverly H. 
Évaluation :
5

Pleasant and efficient

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETE D. 
Évaluation :
1

Manager could have resolved an issue at the store level and could have been more customer friendly. She should have listened to my complaint and take my option into consideration. I had to call corporate headquarters to resolve this issue, which they did. This would have saved my time and energy.

David C. 
Évaluation :
1

Tremenda porquería la atención al público no vuelvo nunca más a esa tienda

Alejandro A. 
Évaluation :
5

GREAT AS ALWAYS

PAULBERNHARD III H. 
Évaluation :
2

My unbox didn't arrive on time despite being guaranteed a delivery date. I spent two days getting the run around with no answers. The phone system you guys use is terrible.

Alyssa R. 
Évaluation :
4

I like the central location that was easy to get in and out of

Michael O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
1

I was given a quote and order number over the phone. Upon arrival I was told that what I booked was not an option and I'd have to pay significantly more. After being transferred back and forth between departments, and absolutely no accommodation by the Orchard Park site, I ended up leaving with my items and canceling completely. I'm extremely disappointed and this put a huge strain on my family while we are moving.

Leah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
2

The inconvenience of getting into the storage unit between ur open hours madebit difficult since I work second shift and it woukd have been more convenient to stop on way home from work. But the fees/fines u gave for being in my unit after hours is the most ridiculous thing I have heard of with storage units. Which is the reason for me leaving!!! So those fines need to be addressed along with ur access hours.

Daniel E.  |  Expérience générale 
Évaluation :
2

The installation of the hitch on my vehicle was unsatisfactory. When we drove it home the passenger side brake light did not work. Upon returning to the location to ask to have the installer check the light he would only say “Everything worked when I completed the job.” When I brought a receipt from a car dealership service department indicating a wire was not attached the manager offered to reduce labor costs on my bill to cover my payment to the car dealership. Everything else related to trailer pickup and drop off was excellent.

Norman K. 
Évaluation :
3

I was charged for damage that did not happen. And because the front desk staff did not tell me to complete the pre check that was sent to me via text after I was already on the road, there was no way I could prove I did not cause the damage.

Chelsea C. 
Évaluation :
2

Booked through a gentleman and he said I could leave truck in Fredonia. I get a call the afternoon before I move saying I have to bring it back to orchard park. Then they proceeded to charge me miles both ways! I asked for manager to call me when I returned truck and the lady at the counter told me she would leave a message. It has been over 3 days and I have no response. I also booked movers from here as well. I booked with Kimya and the movers never showed! The owner would not communicate well with me. The other movers we hired in Fredonia from T&A were wonderful and efficient. Overall, I do not recommend this location very poor customer service and costing extra when it should not.

Ashley R. 
Évaluation :
1

Fix the trailer, tie downs were ripped or useless and the marling lights didn't work on the one side

JACOB C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
1

ordered a truck one week in advanced,went to pickup at cheektowaga NY Location the truck was not there,they had no other truck or van for me, had to drive 20 miles to other location to pick up a truck there wasted 30 minutes both ways when i had only 5 minutes from the cheektowaga location. very bad

Robert O. 
Évaluation :
4

The truck would barely get up to speed once loaded, and it kept hesitating.

Prisca B. 
Évaluation :
4

I was supposed to receive a furniture dolly and got an appliance dolly instead.

Julie K. 
Évaluation :
5

Very efficient and courteous

Mark G. 
Évaluation :
2

They didn't install the lights

Gigi T. 
Évaluation :
5

Employee was very friendly and personable. Made the process quick and easy!

Dave M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber C. 
Évaluation :
2

Make sure the rules are the same online as they are in the store

Tim R. 
Évaluation :
5

Both staff in duty were very professional. They were very helpful with rental, hooking equipment up and pleasant to deal with.

Craig C. 
Évaluation :
5

All the staff do a great job. Very knowledgeable and friendly.

Donald M. 
Évaluation :
4

The lighting in the hall was fine. It would have been helpful if there was a light in the storage room

John W.  |  Expérience générale 
Évaluation :
4

I had a brand new GMC van, you should reintroduce this model for the entire fleet! Fuel economy was well, backup camera eas extremely helpful. Cage cargo area felt secure and sturdy. However, I would build covers to go over the interior of the back wheels to prevent damage. Other then that, two thumbs up!

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
4

NC

Jerry P. 
Évaluation :
2

I had a military discount and the lady took off $10 instead of 10 % .I understand the people before me upset her. I will never do business with you again.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

Upon dropping the trailer off, the young man stated he was going to send me a receipt. I did not get a receipt. I received a call from another location (which was the original drop off location) that I did not drop off the trailer. I had to call the Orchard Park, NY location and demand a receipt. Making that extra call was annoying and took time out of my day. They should have sent me a receipt via email right then and there.

Jennifer S. 
Évaluation :
1

Terrible customer service. Shockingly snarky and rude. When I called him on it he actually pushed my credit card and drivers license back at me and walked away, refusing to complete the pickup of my reservation, I had to go to another representative to finish.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson E. 
Évaluation :
1

Very rude Assistant Store Manager and return counter girl. Trailer also hooked up wrong.

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kandace H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY L.  |  Expérience générale 
Évaluation :
5

Very convenient and no issues

John F.  |  Expérience générale 
Évaluation :
5

The staff at the UHaul location at 3120 Orchard Park Road were very helpful and professional. I could not be more satisfied with their excellent customer service. Merci.

John K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D.  |  Premières impressions 
Évaluation :
3

No elevator service to second floor storage units. I am disabled and this made it very difficult.

KEVIN L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY L.  |  Premières impressions 
Évaluation :
5

We were extremely impressed with the facility and staff. We stored on the second floor because we were concerned of potential dampness, however, after several visits we learned that due to climate control we were doubtful that would have been a concern. The facility was kept clean and safe. The staff extremely polite, helpful and professional. It would have been nice to have lighting inside the "stall" but not an absolute necessity, otherwise the overall facility was well lit. The price was comparable to other local storage places but far exceeded the quality of the metal free standing storage sheds we had visited at the time. I hated to leave but my wife said I was out of the dog house and I could now return home (just kidding!). Wayne

Wayne D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaitlin K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirsten k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDR C.  |  Expérience générale 
Évaluation :
3

Storage room is on the 2nd floor and there's no elevator, thus it's hard to move things in.

ALEXANDR C.  |  Premières impressions 
Évaluation :
5

I had a great experience with U haul storage. All The staff, especially the manager Andy, were very professional and helpful. Thank you so much

layla a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE S.  |  Expérience générale 
Évaluation :
5

I had an issue with my storage unit reservation and Andy Oscypala was of a great help and solved the problem immediately. Best customer support. Merci

layla a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scot T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen W.  |  Expérience générale 
Évaluation :
5

So far, so good. Just moved in!! Pleasing and approachable staff. Good location, hours, security and parking . Clean and dry (not damp) inside storage area. A service elevator would be nice to access second floor areas and a little better lighting inside the cubicals, but neither are necessary. The rental price is comparable to another facility I checked out but I found this a better facility. I give this place a thumbs up.

Wayne D.  |  Premières impressions 
Évaluation :
4

We rented an upper 10x10 and a lower 15x10 unit. We were NOT told that the upper unit had a huge roof support beam running through the unit. When we checked in, we asked for another unit without a beam. We were told they only had smaller units available without the beam. This should have been disclosed before hand.

Christopher K.  |  Online Move In 
Évaluation :
5

The staff was friendly and helpful. They explained everything in detail and were very patient answering all my questions. f highly recommend using this U-Haul storage facility!

Karen W.  |  Premières impressions 
Évaluation :
5

Absolutely was great for us, we came and left whenever we wanted.

WILLIAM B.  |  Expérience générale 
Évaluation :
5

Storing and renting from this location had been wonderful. Jared and Brenda were the biggest help when it came to renting a truck and moving as well as storing items. I will recommend this location to everyone.

Timothy S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chelsea b.  |  Expérience générale 
Évaluation :
5

she went above and beyond to to make my unloading event so much easier by helping me unload the auto transport then helping with a storage unit and dropping off the truck itself. i will tell everyone to use this facility.

Janette w.  |  Premières impressions 
Évaluation :
5

This U-Haul location is wonderful! They are very helpful, clean , and my property was always secure and well taken care of. I rented for over two years. Very reliable and excellent customer service. I appreciate all of the employees.

Becky E.  |  Expérience générale 
Évaluation :
2

I had problems since day 1 getting into the building to access our units. Then, the last 2 weeks we couldn't get in without an employee opening the door, which made moving everything out difficult.

Jordan W.  |  Expérience générale 
Évaluation :
5

During the entire time I had my storage unit, I cannot think of a single instance when I was not fully satisfied with the facility and the staff. I was always treated courteously and professionally, and any questions I had were answered quickly and completely. I ended my rental because I no longer required it, but would not hesitate to return if I needed one again. Overall, I could not have been more pleased with my experience with U-Haul of Orchard Park.

THOMAS S.  |  Expérience générale 
Évaluation :
5

Na

Brittany M.  |  Premières impressions 
Évaluation :
5

Na

Marc S.  |  Expérience générale 
Évaluation :
5

Alex assisted me and he was amazing...he was helpful and courteous...

Andrea R.  |  Premières impressions 
Évaluation :
4

Folks working were very helpful and friendly.

Heidi R.  |  Premières impressions 
Évaluation :
5

Thank you for quick processing, the weather is getting colder.

seth d.  |  Expérience générale 
Évaluation :
5

Every staff member was polite, extremely helpful and organized.

Becky E.  |  Expérience générale 
Évaluation :
5

Andy was very helpful in getting my vehicle set up with the appropriate towing hardware. Great service!

Joshua R.  |  Expérience générale 
Évaluation :
5

Very professional and courteous

steve w.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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