Personnel are very friendly and incredibly good are there job. The trailer worked very well. A much better experience than what I had expected ThanksDARREN V.
Customer Reviews for U-Haul Moving & Storage of Oshkosh West
Pour nous contacter
Oshkosh, WI 54902
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Chelsea S.
You need to fire everyone at your Saukville, WI location. Those are the dumbest employees you have. They don't even know they can't do trucks one way from the facility. Verified by three of them there. Worst experience ever. At least Oshkosh location knows what they are doing.CHRISTOPHER F.
Location is great. Large open lot is easy to maneuver. Large clean building also nice. Counter help didn't seem interested in the transaction much. Just said to drop off trailer in any open space and I could go. Didn't offer to help back trailer in or unhitch it. Trailer is heavy and if it was my wife returning it, she wouldn't be able to do it. I was barely able to get it off the ball. No paper receipt was offered. Said she'd email it. Have yet to receive it.James R.
Le client n'a pas laissé de commentaire.DEVIN M.
Le client n'a pas laissé de commentaire.PATTI K.
Le client n'a pas laissé de commentaire.Kerry G.
I did not Receive a copy of my billing by E-mail, Can someone please send me my copy. Thank you. email@example.comDOUGLAS C.
THey were supposed to email my receipt but never did. That's not good.GERALD S.
No suggestions. I was greeted in the parking lot and checked in right there. I was asked to park the trailer in an area with a lot of space. I was done in less than five minutes.Steven T.
Clean the vehicle better prior to use. There were wrappers in the truckâ€¦.condom wrapper as wellâ€¦..and filthy cup holders/dashboard.Kristina S.
Le client n'a pas laissé de commentaire.Corbett S.
Le client n'a pas laissé de commentaire.JAMES LOUIS G.
Employees are always friendly and helpfulJOSEPH F.
Le client n'a pas laissé de commentaire.susan W.
Le client n'a pas laissé de commentaire.ROBIN G.
1) I have rented at this location 4 times. Each time all documents were emailed to me and all arrived except the final check-in document (which was emailed in my presence). I rented at another location and all emails arrived, including final check-in document. 2) Your corporate procedures assume everyone has email and internet access on a smartphone. That is NOT true. (And I have been working on computers - including computer security - for over 56 years, so I am not a newbie.) Item 1 above is one example of why I probably never will use internet on a smartphone.EDWARD B.
Le client n'a pas laissé de commentaire.TAMARA P.
Le client n'a pas laissé de commentaire.heather p. | Premières impressions
Le client n'a pas laissé de commentaire.William T.
Doing a great jobRoger S.
Le client n'a pas laissé de commentaire.JAMES LOUIS G.
The guy who helped me load my car did a lousy job and my car ended up coming off and the car Dolly barely made it to a local uhaul to where I had traveledJEANNE R.
Le client n'a pas laissé de commentaire.Jessica R.
Le client n'a pas laissé de commentaire.William R.
Le client n'a pas laissé de commentaire.JACK C.
Only issue I have is my first month was supposed to be free but I still got chargedShane W. | Online Move In
Friendly and very accommodating!! Flexible plans and super easy to work with!!!susan d. | Premières impressions
This was not the original pick up. The original pickup had what I reserved but didn't assign to me, didn't know anything about me or how to rent. I don't know why I was sent 17 miles out of the way to a place that doesn't know how to rent.Steven D.
Customer service is poor. I received different answers each time I visit. Today I moved out of 2 storage units and have paid thru July 12th so I asked the attendant if my rent would be prorated and she said, â€œNo clue, they don't tell me anything here.â€ and did not offer to find the answer to my question. If someone could provide an answer to this I would appreciate it!Gary L.
Le client n'a pas laissé de commentaire.JEFFREY M.
Great place to get a storage unit. Clean and well kept. Super friendly staff.Stacy S. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher H. | Premières impressions
The people at this location was very friendlyALBERT B.
Le client n'a pas laissé de commentaire.AMANDA M.
Nice folks, very helpful.William R.
Service was not friendly, gave me a truck from middle row so no planning never came out to make sure I knew how to drive it or not. When I brought it back early different people and same thing. Not happy with this place will go to different location next time.Gregg S.
Le client n'a pas laissé de commentaire.STACY D.
Employee processed order icily and efficiently and hooked up trailer and checked lights. Got underway quicklyDAVID MICHAEL G.
Rented a trailer with ramp and it was great. Staff is friendly helpful and knowledgeable. The trailer towed great and was in good shape. Over all very satisfiedKENNETH L.
Le client n'a pas laissé de commentaire.WILLIS H.
Drop off was a snap.THOMAS J.
Need to upgrade speed & user-friendly computer system. Torturously slow. Need a dedicated 24-hour internal help line for employees encountering problems. Update online system for Oshkosh storage map. You see a map with various colors online, but no color code indicating available units.Yvonne W. | Premières impressions
Very good customer service! It was our first time there and we got in and out quickly and very efficiently. Will definitely be back again.KAREN G.
There was a guy working when I picked up the truck, criticizing and basing the new manager. He was very rude, using profane language, and overall unprofessional. He complained that I had my reservation printed off, and was complaining about all the customers waiting. He wasn't wearing a d name tag, so I didn't get his name. He was there again when I dropped the truck off, with the same personality. My truck I rented was in poor condition. The airbag light was on, so I went back in and mentioned it. The response was "if you need the truck, I guess you'll have to get over it." This particular truck was poorly maintained. On numerous occasions during my move, it was very hesitant to start, and the front end and steering was very loose and all over the place. For a U-Haul location, quality and service was terrible. I've had better luck at independent locations that had were authorized locations.NICHOLAS J.
As always.... perfect transaction from a perfect staff! MerciYVETTE B.
Le client n'a pas laissé de commentaire.Gena B.
Awesome staff and facility!!!Toni O. | Expérience générale
Le client n'a pas laissé de commentaire.ALLEN A.
Your website sucks, I called several times to check trailer back in, was on hold a total of 50 minutes between 3 calls. I was then told they could charge me 20 $fee for not completing check in. I should bill them for my wasted time.Kristian F.
Le client n'a pas laissé de commentaire.KELSEY F.
Le client n'a pas laissé de commentaire.PAUL W. | Premières impressions
Very satisfied with overall experienceDAVID F.
Le client n'a pas laissé de commentaire.LAUREN R.
Le client n'a pas laissé de commentaire.Amanda P. | Expérience générale
Le client n'a pas laissé de commentaire.Paul S. | Premières impressions
Le client n'a pas laissé de commentaire.DHAVAL P.
Le client n'a pas laissé de commentaire.Jacob R.
Le client n'a pas laissé de commentaire.EDWARD C.
It started out really great but the last couple times I was there the overhead doors wouldn't open. There was trash and a lot of things in the hallways people had left it must have been a really busy weekend. Overall it was good I had no problems. The main person I dealt with was Marcus and he was always very very helpful Good guy.julie l. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa H.
Le client n'a pas laissé de commentaire.GARY J. | Expérience générale
Le client n'a pas laissé de commentaire.HEATHER W.
Nothing to add. Everything worked very well.KAZIMIERZ Z.
Fabulous experience every time that I have used this company. I will be a Lifelong customer for sureKRISTINE N.
Very nice and courteous employeesAUDREYA J.
Very easy return.... And pick up. Nice big size for parking lot.JOHN S.
Le client n'a pas laissé de commentaire.JAMES H.
Was handed the wrong key for my truck. Upon trying to return the truck, I waited awhile for the one person working the counter to ask what I needed and they basically just took the key and said I could go. I would advise against doing the 24/7 online option as it took about 25 min to complete it and you still need to see a person to get your key anyway. The only good thing was I needed to extend the amount of time I had the vehicle and that was an easy experience.Christopher L.
Le client n'a pas laissé de commentaire.KYRA E.
Le client n'a pas laissé de commentaire.James M.
The staff is always friendly and helpful. Have rented trucks multiple times and everyone is terrific to work with.Tiffani A. | Premières impressions
Le client n'a pas laissé de commentaire.SHANE K.
Marcus and Chrissy were Rock Stars at their job!! They were Very Efficient, friendly, new their job and the set up of their lot & inventory. they went above and beyond when I could not locate the truck I had rented, they came out into the lot and showed it to me and made sure I could access it. They made check in and out FAST and correct. They were professional with each of the customers they cam in contact with. Unfortunately, your U-Haul National Phone Bank was HORRIBLE!! Each time I called, the recording said that there would be a 30-40 minute wait!! That is Ridiculous!! One time when I was on the wait time began at 30-40 minutes. Then it went down to 20-30 and then it actually went back UP to 30-40!! HOW DOES THAT EVEN HAPPEN!?!? I was w/o a computer at the time I needed to use the call in method. I believe it is a terrible disservice to your staff to have to work under these conditions! Hire more people like Chrissy and Marcus to work your call in center!!CATHY S.
long wait when we arrived because there was only one person behind the desk.NANCY S.
The only issue I had was that I was charged twice for my trailer rental and I will be stopping by to fix this problem with them.WILLIAM C.
Le client n'a pas laissé de commentaire.ROGER Q.
Evrybody was greatLILLY C.
Had to go back to the store to confirm that I returned the rental. I did this to make sure I had a record of it being returned.RANDALL M.
Little dirty inside and a cover for a light on back was missing which the attendant pointed outDana K.
Did experience some water leaking in moms attic. Upper right corner. Minimal damage. Recommend fixing or taking unit out of service.NICHOLAS H.
Le client n'a pas laissé de commentaire.AMBER B.
Le client n'a pas laissé de commentaire.ANDREW R.
Your online reservation didn't work for shit. I wanted to pick the van up at 7AM and it wouldn't let me get it until the store opened at 9. Wasted 2 hours of a holiday weekend. Had that worked, it would have been 5 stars all around.ROBERT S.
Le client n'a pas laissé de commentaire.MATTHEW R.
Put on drop box a check list befor you drop the keys in the box I dropped the keys in the box so i couldent get the milage or tank leavelANDY G.
Le client n'a pas laissé de commentaire.Scott O.
I think the place is great! Everyone is friendly and helpful.deb S. | Premières impressions
Le client n'a pas laissé de commentaire.RORY P.
Le client n'a pas laissé de commentaire.shelly P. | Premières impressions
Le client n'a pas laissé de commentaire.Kacey R.
Under staffedLinda E. | Premières impressions
Le client n'a pas laissé de commentaire.DEBBIE L.
Friendly, informative, happy staff Excellent experience!KORY A.
Staff was extremely professional very friendly and helpful. I am glad I chose this facility and would recommend it to anyonejulie l. | Premières impressions
Le client n'a pas laissé de commentaire.AARON B.
Le client n'a pas laissé de commentaire.TODD J.
Give Jacob Corliss a pat on the back. He does a good job and is good with the public relations.Gary J.
Marcus was the bomb! Excellent experience.ANNA C.
Le client n'a pas laissé de commentaire.Anthony H. | Expérience générale
Le client n'a pas laissé de commentaire.Neil B.
Storage unit assigned to me had a lock on it when I arrived first time to use it. After hours number I called went to voicemail and then still have not received a response.GREG G. | Premières impressions
nothing, the service was great and the staff were very helpful.Carl C.
Le client n'a pas laissé de commentaire.KRISTINE N.
Le client n'a pas laissé de commentaire.MARK L.
Super friendly helpful staff! Didn't catch his name but the guy who checked me in was awesome! He was very helpful and made me feel very welcome. He went above and beyond to make sure I was doing ok when getting my stuff in.Stacy S. | Premières impressions
Le client n'a pas laissé de commentaire.TINA D.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.ryan s. | Premières impressions
Le client n'a pas laissé de commentaire.DAN B. | Expérience générale
Everything went very smooth and fast.DAVID K.
Make sure to have more than one truck to drop off containers. My container was supposed to be picked up on a Wednesday and didn't get picked up till Saturday after each day being told it would be picked upSteven V.
Le client n'a pas laissé de commentaire.TERRY K.
Great and convenient location.DAVID M.
Le client n'a pas laissé de commentaire.LEROY Z.
This location is too big to leave it in the hands of a single employee...I was there twice in one day and both times I was waiting for 30 minutes or more because there was only one employee. Both times it was explained that the " manager " was not there . Good management would recognize the need to serve customers . Bank runs and misc. trips can wait , 3 deep at the counter both times I was in and the single employee did the best he could but everyone waiting was clearly displeased at the way this employee was left to fend for himself. I understand it's difficult to find help these days but when help IS hired , they need to make themselves available during business hours.ROBERT L.
Le client n'a pas laissé de commentaire.James C.
It was quick getting in and out!! Staff was easy to work with!! An the trailer was clean!!BRETT F.
I had had a hell of an experience that led me to this location, and I ended up having to ask them for help they had every right to decline outright. Instead, they sympathized and went above and beyond to help me, and I really appreciate their assistance.Elizabeth T.
Le client n'a pas laissé de commentaire.SANDEEP S.
My credit card was charged four times with different amounts so know I have to call and figure out if this was a scam. Plus the truck was way over priced!!! Almost 300 dollars plus refill of gas just to move a person from Oshkosh to MilwaukeeDAVID P.
Thankful for the staff in the Koeller street Oshkosh location today they helped me a lot!l Went in Sunday April 26th at 345pm. Was a gentleman and a nice lady there who both assisted me. (Was it Kristi and Marc? Sorry I'm bad with remembering names..) Thank you, Shirinshirin p. | Premières impressions
Le client n'a pas laissé de commentaire.Katie B. | Expérience générale
Thanks for being so help full. markMark V. | Expérience générale
If we ever need a unit again we will definitely be back. ThanksJohn Z. | Expérience générale
Jacob Corliss was outstnding in getting me a storage unit, showing me the access points and helping me when I had a problem with the lock on my storage unit. He is very courteous and will make sure all of your needs are satisified.Steve s. | Premières impressions
Great place. Nice heated bay for loading and unloading. Handy carts available. Very clean. Helpful employees. We would highly recommend.Jeffrey T. | Expérience générale
Extremely pleased with my experience. Everything exceeded my expectations. Staff were very helpful. ThanksJames M. | Expérience générale
Link to facility map in "move-in" email did not work. Unit had bird droppings in it. Ended up finding new / clean units that are twice as big for 1/3 of the price - we will not be extending our rental.PAUL M. | Online Move In
Great facility. Clean. Restrooms handy. Useful carts available. We moved in during a snowstorm and below zero temperatures, we really appreciated the heated truck bay.Jeffrey T. | Premières impressions
This is the first time I was treated like I mattered to the person helping me. Jake was very helpful in explaining everything I needed to know. He answered all me questions and was understanding to my many disabilities. To include poor hearing, bad eye site , arthritis and not being able to life the 20 & 10 pack of boxes Jake helped me to purchase for my move. Witch I would have had to come back for if he hadn't gone through the hole package I needed to move. Another employee offered and took the boxes to my can without even asking for help. Now that is serve with a smile . You can tell that the other employees have picked up on Jake's leadership stile . That young man deserves credit for jumping in when an old man needed it. I am sorry I didn't get his name. I could go on about the other things they filled me in in that I didn't know , but you get the idea . I will now tell everyone how I was treated and taken care of by your staff. Thank you and your company! Russ Wolff I also order another truck for my April 1st. move to Two Rivers Wi. And I will rent a storage units when my free month is up.russ w. | Premières impressions
Le client n'a pas laissé de commentaire.Rebekah G. | Expérience générale
Le client n'a pas laissé de commentaire.thomas S. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle B. | Expérience générale
Would use again. Employees helpful and friendly. Facility clean. Liked use of inside drive in and storage. Nothing bad to say.karen b. | Expérience générale
Excellent service as I was renting a storage unit - knowledgeable and friendly!Dan M. | Premières impressions
I did have a few times i was over charged but got taken care of i do recommend you to anyoneAmber K. | Expérience générale
Le client n'a pas laissé de commentaire.Carmel S. | Premières impressions
Le client n'a pas laissé de commentaire.Ronald S. | Expérience générale
Le client n'a pas laissé de commentaire.Jason A. | Expérience générale
Le client n'a pas laissé de commentaire.Victoria i. | Expérience générale
Le client n'a pas laissé de commentaire.CYNDY S. | Premières impressions
Le client n'a pas laissé de commentaire.Victoria i. | Expérience générale
Le client n'a pas laissé de commentaire.Judy V. | Premières impressions
Checking out was so easy and well planned by U-HAUL , we will use your storage lockers againThomas H. | Expérience générale
Le client n'a pas laissé de commentaire.Morgan B. | Expérience générale
Very friendly, helpful, knowledge and courteous store manager. Very encouraging to experience this type of excellent service.GARY J. | Premières impressions
Le client n'a pas laissé de commentaire.Kamarya P. | Premières impressions
Everything was great the truck ran great we got back to the store a little bit late but Jacob was totally cool. I hope that we don't get charged for another day. I will recommend this place to my family and friendsAric V. | Premières impressions
Le client n'a pas laissé de commentaire.Roland B. | Expérience générale
Thank you for everything. I am very pleased with my experienceJames M. | Premières impressions
The storage wasn't clean and had some metal thing in there that I have to discard. But overall I had a good expirienceCrystal D. | Online Move In
Great location for me.. Staff always friendly and helpful the facility was clean will use again!Roman S. | Expérience générale
Le client n'a pas laissé de commentaire.Hailey O. | Premières impressions
Le client n'a pas laissé de commentaire.Alexa R. | Expérience générale
Le client n'a pas laissé de commentaire.Mark G. | Expérience générale
Jacob was extremely helpful with our storage unit.Jane C. | Expérience générale
Le client n'a pas laissé de commentaire.sally m. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon O. | Premières impressions
Le client n'a pas laissé de commentaire.Mark G. | Premières impressions
Nice helpful employeesPaul L. | Premières impressions
This is a first class facility and first class, helpful people. It's well lighted. exceptionally clean and the climate control works great. The loading dock is especially convenient for household moves. We couldn't be more pleased.Tom W. | Expérience générale
Le client n'a pas laissé de commentaire.CHERYL R. | Expérience générale
Le client n'a pas laissé de commentaire.Nancy W. | Premières impressions
Website didn’t work tried for 2 days to book online the information was there but only partly per stafffDebra B. | Premières impressions
Le client n'a pas laissé de commentaire.penny s. | Expérience générale
This is a first class facility and first class staff. Couldn't be better.Tom W. | Premières impressions
Le client n'a pas laissé de commentaire.Donald M. | Expérience générale
Le client n'a pas laissé de commentaire.Alexa R. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer S. | Online Move In
Le client n'a pas laissé de commentaire.Donald M. | Premières impressions
Very friendly and helpfulSteven W. | Expérience générale
Managed very well, all employees are helpful and professional. Thanks to Brittney, Alivia, and the 2 gentlemen. Great place. John T.John T. | Premières impressions
.Alan M. | Expérience générale
Fast, easy and convenient.kaylin b. | Premières impressions
Would do it again if neededDennis Z. | Expérience générale
They gave me very good customer service very helpful and understanding explaining everything thank you very muchSteven W. | Premières impressions
Brittany very courteous, knowledgeable and professional. An easy process to line up a truck and storage space. A good customer experience.Tim M. | Premières impressions
The customer service at this location is AWESOME! They answered my way too many questions and helped me get the best rental deals for my moving situation. Moving supplies selection is huge!!!Mary Anne D. | Premières impressions
Very smooth process. The unit is convenient and well maintained.Patrick O. | Premières impressions
I was a walk in with some questions regarding a storage unit. When I arrived the girl at the counter was very helpful and kind.Becky F. | Premières impressions
Very impressedLana A. | Expérience générale
Brittany was great! She explained everything real good and when we moved some things into our unit it was clean and using the carts they have for customers to use is so helpful. And having everything!Roman S. | Premières impressions
The only thing that could have been different is larger carts to unload. It was very clean, warm and SECURE! My issue: I felt I was over-charged for the equipment to get me back to Oshkosh.Yvette B. | Premières impressions
10 $upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)Taylor B. | Premières impressions
10 $upcharge for 24/7 access is bogus, took excessively long to make access card, price was higher than similar units elsewhere, customer service rep was friendly (cute too)taylor b. | Premières impressions
I wish you had never fired the super nice girl who checked me in to my units. She knew what she was doing! I have dealt with uhaul for 15 years and she was good! Get her back! Great customer skills!Brian F. | Expérience générale
People helped us a lot nice clean facilityjames l. | Premières impressions
Staff was very polite and helpful. I dealt with Mr. Cruz and he was very helpful and accommodating . I would recommend this facility to anyone looking for a clean and secure place to store their itemsIrene B. | Expérience générale
Brittany she really went out of her way to help me with storage she help me a lot and I want say she was really helpful with everything I needed and she answer all my ? I was very pleased ....JUDY M. | Premières impressions
Mike was extremely helpful and quick to help our needs.Kristy T. | Premières impressions
I plan on using Uhaul again when I move in SeptemberHelen B. | Premières impressions
Good selection and availability, knowledgeable agentMike S. | Premières impressions
Great place for storage.Dennis Z. | Premières impressions
Just got it and haven't got anything there yetdebra c. | Premières impressions
Brand new. I like the security with using a card for accessLana A. | Premières impressions
The lady was very, very helpful !Richard F. | Premières impressions
You need to train your team better! It's frustrating to your customers when your team doesn't know how to do rentals nor takes the time to show you how things work. Good thing I'm resourcefulLouis J. | Premières impressions
Clean and INDOOR! Worth a few extra bucks to keep my things safe and easy to get to!EUGENE S. | Premières impressions
greatDorthy P. | Premières impressions
We haven't moved in yet. September 28th is the day we plan to start moving. The customer service was top shelf. See you soon. Thank you. Kim ThomsonKIm T. | Réservation
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