Évaluations des clients U-Haul Moving & Storage of Ottawa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Ottawa

Cote générale :

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Christian S.
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Le client n'a pas laissé de commentaire.

Joseph L.
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Le client n'a pas laissé de commentaire.

Joseph L.
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Le client n'a pas laissé de commentaire.

Josaphat P.
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Le client n'a pas laissé de commentaire.

Christopher S.
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Le client n'a pas laissé de commentaire.

Claude G.
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For customers who booked on line maybe you should have a special line up , it seemed faster process when at the counter. Why would the vehicle only have a 1/4 tank of fuel?

Frank M.
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Le client n'a pas laissé de commentaire.

Yasar O.
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Le client n'a pas laissé de commentaire.

Stephen R.
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Le client n'a pas laissé de commentaire.

Daniel P.
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This morning and afternoon when I return all was good and fast

justin D.
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Great staff, beautiful store, many auxiliary supplies but I would have loved to be able to buy plastic bins, and I could have been unsold a lock.

Richard S.
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Nothing. Staff is knowledgeable and friendly.

NANCY G.
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Le client n'a pas laissé de commentaire.

Traval G.
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They are very friendly and helpful

Winifred O. | Overall Experience |
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HASSLE FREE!!!

Brandon C.
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Le client n'a pas laissé de commentaire.

Ilona P.
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Le client n'a pas laissé de commentaire.

Veronique B.
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Le client n'a pas laissé de commentaire.

Michael T.
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More parking My fuel gauge was a bit wonky But overall experience was positive

Bernard M.
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I made my reservation on Innes road. Called it on Monday for Thursday. Called again on Wednesday to confirm and Thursday they had no trailer. I had to race to coventry rd to get one and almost missed my scheduled delivery due to the added delay. I waisted 1 hr of my time because of this. The previous time I left. Overall the experience was a 4

Gina C.
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I’m well satisfied

Adrien W.
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The interior of the van was broken, missing the storage compartment, the sun visors were hanging off the latches were falling off, the centre cup holder area was disgusting and filthy. didn't want to put anything down on it. Had to wash it before I could leave on my drive.

M-Scott M.
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The trailer I wanted was available on short notice. The trailer was connected onto my truck by staff and checked out by staff minutes after I arrived. Return was extremely easy; I just drove in and dropped it off - he pushed some buttons and I got confirmation on my email that the trailer had been returned back to their inventory. Seamless experience

Christian S.
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Flasher brake and hazard was working but...The trailer has no functioning lights at nights.

lyne B.
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Le client n'a pas laissé de commentaire.

TONY D.
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Nothing really, The staff was superb and pointed out to me various options relating to the rental. This was greatly appreciated

Rachid A.
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The trailer from the biggest size need a front lefter to help the the driver to release it without any help so please add to those this device to make it easy for us

Alexandre L.
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

Spencer M.
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Customer on-site parking would have been nice (the super cold temperatures made for quite an unpleasant walk to-and-from the store). But the service was great.

Trevor L.
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Passenger side mirror needs tightening as I had to stop every 15 mins just to pull it back in as it’s too loose

John D.
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No parking on site was a big disappointment as this project was time sensitive.

bob T.
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Le client n'a pas laissé de commentaire.

David P.
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Well run, friendly people with a understanding of your needs!

Crystal O.
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Worried about picking up a trailer and not knowing how to connect it became worry free because it was all taken care of. From pick up and drop off, service was good all around. Made moving less stressful.

Paul H.
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I hired labour from Sammy’s through the u-haul site to help load and unload. Very courteous, on time, experienced and focused help. Everything went smoothly from beginning to end with the whole rental experience.

Candice P. | Overall Experience |
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Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Noe B.
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Le client n'a pas laissé de commentaire.

Michel C.
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trailer has burnt light Donald Withworth is worthless. and doesnt listen. Tall big guy, also useless. Tamrat good guy, knowledgble and respecfull.

chris C.
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Le client n'a pas laissé de commentaire.

Bhuvana S.
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WARNING: UHaul does not put winter tires on their vehicles. Not only is that time-consuming as their employees (who worked very hard, in fairness to them) struggle to extricate the vehicles from snow banks, it is EXTREMELY DANGEROUS on the road to drive a swaying truck. I would not recommend using a Uhaul during wintry days. This location also does not provide parking on site, so you may have to trudge through the snow to get to/from the public parking lot about 800 metres away.

Amar K.
Évaluation :

Booked for a Cargo Van Feb. 01 with Milano Collision ... they could not deliver and reservation shifted to 4880 Bank st. causing inconvenience. Their van could not be moved because of icy condition, the person did not showed any apology or courtesy for my inconvenience. Again called UHaul and got Van from Coventry Rd. Time given 2 p.m , again had to wait till 3.30 p.m. losing my time. At the time of taking delivery of Van, computer system showed problems quite a few times and took almpst 45 minutes before things were settled. A bitter experience altogether I had this time.

ryan R.
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Le client n'a pas laissé de commentaire.

Daniel M.
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Le client n'a pas laissé de commentaire.

Nishanth N.
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I had a very bad experience . The 15 ft truck that I rented had bedbugs. There were dead bedbugs and I had to mope thoroughly. I didn’t have any choice other than cleaning it before use because I was so late and my elevator booking was only for 2 hrs. I would have Checkd your truck properly before I accepted it. Also, the guy at the booking counter took so long for releasing the vehicle as he couldn’t find the vehicle in his system. Rather than changing the vehicle, he kept playing with the same truck on his computer. When I notified the bedbugs issue upon return, the reply was “sorry sir, we would check with the previous guy who rented”! Unbelievable!! No more business with your company. I had a shit experience

NICK C.
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Le client n'a pas laissé de commentaire.

Philip P.
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The van needed jump-starting when I was given the keys. I said the agent that this wasn't satisfactory as I was worried that the van wouldn't start once I turned it off. He assured me that once the van had been running for 5 minutes, the battery would be charged and I wouldn't have any problems. I drove the van home (10-minute drive) and the van stood for around 45 minutes while I loaded it. When I went to turn it on it wouldn't start and I had to call for assistance.

Nyibango M.
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No parking on their lot where you can park your own car while you pick up the rental. The nearby parkings require you to pay so it is not a very convenient location. Other than that, their service is great with amazing staff.

Brennan N.
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Le client n'a pas laissé de commentaire.

Steve D.
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Damaged bumper of new truck while removing trailer hitch Necessitates me getting it fixed through my body shop

Pierre G.
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Le client n'a pas laissé de commentaire.

Dylan R.
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The organization with other locations regarding one way trucks clearly needs some work.. poor kid working at the gas station had no idea I was coming.. and when I called the next day about my deposit I was told the drop off location had already paid me in cash. (Which was not the case) I then was asked to drive to the drop off location to then receive the cash owed in person, which I did .. not the end of the world but definitely kind of annoying to deal with on top of my move.. Other than those 2 things the service was fine Thanks Dylan Radmore

Rob C.
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Two items: 1) I didn't know the blankets needed to be folded and the clerk who handled my check said "fold the blankets". There is probably a few other ways to more politely explain this to a client. 2) I am still waiting for an updated receipt to be emailed to me as stated by the clerk who checked me in.

Alex S.
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Le client n'a pas laissé de commentaire.

Tomas N.
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Le client n'a pas laissé de commentaire.

Cyamweshi N.
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Thank you

Dennis C.
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For me, nothing really the service is perfect

Mark H.
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Le client n'a pas laissé de commentaire.

Michael W.
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Very slow check in and check out process. Snow not cleared off the top of the truck leaked inside the truck. I had to buy tarps to protect the furniture inside.

Amy O.
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Le client n'a pas laissé de commentaire.

Kylie P.
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I had selected mobile check in, but the app did not work which required me to go inside. I stood in line for 45 minutes because there was only one guy working the front desk, and he was clearly in no rush to do his work. Very poor customer service.

Michael K.
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Le client n'a pas laissé de commentaire.

Berteau P.
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Le client n'a pas laissé de commentaire.

David F.
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Le client n'a pas laissé de commentaire.

Ozair N.
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the van that I needed, wasn't there. I didn't even had the chance to choose the second closest option. I had to take a van that I couldn't fulfill my needs, with.

Stuart B.
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Nothing really,everything was super!I

Leah S.
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Issue with starting truck and unlocking truck. Very finicky. Would have been helpful to have better maintained truck or at least walk through of unlocking and starting vehicle prior to taking it away.

Maryanne S.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Michel B.
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Le client n'a pas laissé de commentaire.

Alexandre N.
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Le client n'a pas laissé de commentaire.

Stephen A.
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The reason the pickup location isn't rated excellent, is because I asked about the free month storage promotion and they failed to mention it was only offered by the corporate locations.

RALPH G.
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Le client n'a pas laissé de commentaire.

Nicolas P.
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Only 2 cashiers on a busy Saturday morning.

Adam K.
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Le client n'a pas laissé de commentaire.

Jody B.
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Le client n'a pas laissé de commentaire.

Martine P.
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Le client n'a pas laissé de commentaire.

Anne L.
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Le client n'a pas laissé de commentaire.

Dale A.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Long waiting line to pick up trailer despite online reservation. Unfriendly staff.

William M.
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I honestly can’t see anyway this location could be improved. Had a few scheduling difficulties while I had the truck and the staff was courteous, helpful and made things extremely easy which really helped me out. Fantastic staff.

Payton D.
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Le client n'a pas laissé de commentaire.

Marie S.
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It is only on our return trip when there was a mix of freezing rain and snow coming down that my driver realized the driver's side had no wiper making visibility very difficult. He managed to arrive to the location safely but it was very frustrating and nerve-wracking. Other than this one issue, everything else was fine.

ROMA S.
Évaluation :

Not a great deal. Your staff are always friendly, knowledgeable and helpful. Even though they are terribly busy on occasion, they are still courteous and helpful, even cheerful and good humoured. It is always a pleasure to go to your Coventry Road, Ottawa location.

Jeffrey B.
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Parking on the property would be handy!

jason H.
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Le client n'a pas laissé de commentaire.

orest P.
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Le client n'a pas laissé de commentaire.

Valerie D.
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Everyone was so nice and helpful!

Jose T.
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Le client n'a pas laissé de commentaire.

Winifred O. | First Impressions |
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Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

WAYNE C.
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Le client n'a pas laissé de commentaire.

Melanie L.
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Le client n'a pas laissé de commentaire.

Khaled A.
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Lots of ice all around the truck making it unsafe to get in or out of it. Very unsafe. Wouldn’t recommend the service.

Jacob B.
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Too expensive on kilometres

Jeffrey F.
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Le client n'a pas laissé de commentaire.

Louis-Philippe G.
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I reserved a 20' truck 3 weeks in advance. Yet your system booked me a 17' truck. i reserved online to save time, but had to accept a 17' truck to not waste time going in and waiting in line to argue for the service i reserved. I also had to reserve at a uHaul 13 miles away because other venues would not guarantee me a 20' truck. in the end i had to pay more for gas for nothing.

Meghan W. | Overall Experience |
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Donald is the only staff member I’ve encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

David R.
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Le client n'a pas laissé de commentaire.

Andrey S.
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I would like to be contacted by a manager I booked a trailer and they gave it to someone else when though I had a reservation and was there on time also wouldn't honour my 50$ guarantee... Fuck U-Haul

Matthew C.
Évaluation :

Everyone I have met at this location has been a pleasure to deal with, even when an extension was required and equipment was tight. I will mention that the crew could use a bit more support from the owner/manager in terms of the yard. The guys were working with rusty, old tools or making do with make-shift solutions. Despite the limitations, they worked hard with a smile.

Argirios D.
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Advise customers that pick up trucks don’t offer 4x4 and are rear drive and horrible in snow conditions.

akshay S.
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Le client n'a pas laissé de commentaire.

Michel B.
Évaluation :

Keep the excellent service

Mel S.
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Le client n'a pas laissé de commentaire.

Patricia P. | Overall Experience |
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Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Jane W. | Overall Experience |
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Staff very obliging.

lee m. | Overall Experience |
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Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

Valerie L. | Overall Experience |
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There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Valerie L. | First Impressions |
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We were handled professionally and quickly. Would definitely recommend.

MICHEL O. | Overall Experience |
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NONE

Ric L. | Overall Experience |
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Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Kirsten L. | First Impressions |
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They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

carlos v. | Overall Experience |
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Thank you We are now done with your services.

Samantha F. | Overall Experience |
Évaluation :

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Dominic M. | Réservation |
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Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

aaron l. | Overall Experience |
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Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

Claudine B. | Réservation |
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I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Alia A. | Overall Experience |
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Seem staff do not love their job

Samantha F. | Réservation |
Évaluation :

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

nicole m. | Overall Experience |
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I didn’t like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

Elizabeth D. | Réservation |
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Pleasant,Efficient,

dan l. | Overall Experience |
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Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

linda r. | Overall Experience |
Évaluation :

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn’t always practical to get into the storage unit sometimes the clerk was busy

MATT N. | Réservation |
Évaluation :

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

Elsie M. | Overall Experience |
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thiefs

MARKESSIE B. | Overall Experience |
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I am appalled by what's happened to my personal belongings at this storage facility. 75% of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

Kelsey C. | Réservation |
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Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Kevin D. | Réservation |
Évaluation :

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Charles C. | Overall Experience |
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The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Roberto A. | Overall Experience |
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the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.

raewyne b. | Overall Experience |
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DO NOT RENT A STORAGE LOCKER FROM THIS PLACE. Tamrat Meherete cannot get it through her head that my storage contract ended the 4th of April 2018. I keep getting threats for payment. Duh.contract over

Non reviews have been submitted for this location.

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