Customer Reviews for U-Haul Moving & Storage of Ottawa

14006 évaluations

383 Coventry Rd   Ottawa, ON K1K2C5
(Across from Best Buy)

(613) 741-7220

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(613) 741-7220

383 Coventry Rd
Ottawa, ON K1K2C5
(Across from Best Buy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

RAULA G. 
Évaluation :
3

The wait to pick up the trailer was pretty long considering it was reserved and I had filled in all the details online. Would be nice to have online pick-up for trailers too.

BENJAMIN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NISHASITA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BABAK A. 
Évaluation :
3

Long wait only one person on the desk from 7:30am to 8:15am. Didn't get my receipt after returning the same day and was told would be on email. Two days later after I have to chase it down.

MARIOG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TIMOTHYBRIAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
5

While this location was great it was not where I was supposed to get the equipment. I was called that not only would I have gotten the equipment a day late but in a location that would not have worked for me. Thankfully this location could make it all work!

VINCENT S. 
Évaluation :
3

The good: the 20' truck we rented had no issues at all. 5 stars. The bad: as usual, the experience of renting with U-Haul is fraught with uncertainty and bad customer service. I rented with the Mobile Pickup/Dropoff option. After reviewing what was required, I called to change it to in-store pickup. When I went to pickup, the person I dealt with was clearly new and inexperienced, and things went downhill quickly. First I was presented with charges that were much higher than my contracted price. That was resolved by a supervisor, but he did not resolve the REASON for the higher charges - namely, that the new employee had cancelled my drop-off at a larger centre, resulting in the discounted rate. So when I got to my destination, I noticed that the drop-off site on my paperwork was blank and I was instructed to call U-Haul. That phone call restored the original drop-off point, but sent me to a location 40 km further away which was not open at the time I had to drop off. Eventually I did get the truck dropped off (after borrowing a relative's phone since mine would not work to share location with the U-Haul site despite following their directions to the letter), but the whole experience reminded me that U-Haul is a great idea, poorly implemented.

MARKDAVID G. 
Évaluation :
1

There was one gentleman working at the desk and we waited 45 minutes to get our trailer. Very poor service. Should hire more staff to ensure more efficient service. There was a large screw that was left in the trailer and it got caught in the component that is required to close and secure the trailer outside. Would not go to this location again.

Amira S. 
Évaluation :
4

Only prob I had was the drop off location doesnt exist any more so I had to bring it somewhere else . Not a huge deal but a little time consuming.

Peter S. 
Évaluation :
5

The staff were very helpful, courteous and just plain nice.

Edith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie L. 
Évaluation :
3

Service was excellent and professional. I prefer a location that is more rural.

RICHARD D. 
Évaluation :
5

Can't think of anything!

MAURO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hawley L. 
Évaluation :
4

The cargo was quite dirty inside. I only noticed it when I opened it at my home to put my stuff in. I had to use tarps to protect the boxes, mattresses and other things.

Michel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

Problem with the advance booking but most likely my inability to access my u-haul account. Other than that, all good.

ROBERTLH R. 
Évaluation :
3

The online pickup was a nightmare. 0 out of 10

Nicolas S. 
Évaluation :
4

The online check in process needs some work. The staff at the location was great and ended up helping me faster than the online check in

Myriam D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perez B. 
Évaluation :
2

Extremely uncomfortable with a photo being taken of my driver's licence with a phone - was this the staff member's phone? Nothing was explained properly, difficult finding my rental vehicle, return was confusing, no final bill received. Staff were generally rude or dismissive. Vehicle was new, good condition and clean. Bad experience overall - still not sure what I was charged for.

JASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCEJAMES KE C. 
Évaluation :
5

Clean the vehicle a bit better before renting out to next person. There.was garbage and remnants of food left in the cab, which was a bit disgusting. Also there was no where to mark damage prior to driving away from pick-up or to verify the odometer reading like with rental cars, which was something I anticipated.

Dan M. 
Évaluation :
5

Easy pick up and return!

Tracy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryn P. 
Évaluation :
2

The dolly and utility cart I reserved a month and a half in advance was not available. I was told there is no guarantee you will have reserved equipment which absolutely baffled me. It's similar to an airline overbooking it's flights and saying oops we bumped you and it's not our fault. Other than that the truck worked great.

Mary-Ellen V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NICOLA A. 
Évaluation :
4

Clearer marking for where to leave a return after hours would be appreciated.

DEAN P. 
Évaluation :
1

the are so rude and the trying to still your money ,the said its one of the employees mastic and u have to be what the ask for at the end ,and the manager there is just careless his name is, BENJAMIN HOWEL, so please choose another company i don't trust them any more 😡

BASHAR A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JASON K. 
Évaluation :
1

The gave me a extremely unclean trailer, and wanted to charge for that when I returned the trailer. It is very unprofessional. They should clean the equipment before they give to customers. I took the trailer in this condition because I was in rush, and I didn't know I should report the unclean condition of the trailer

HERVE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal W. 
Évaluation :
3

Although it was very quiet in the business, Felt rushed through the whole process of renting and returning van, never got a receipt through email contrary to what the guy checking the van told me.

SANDRA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAME W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIOVANNIF S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SOLOMON B. 
Évaluation :
4

More staff at customer service counter. They were doing the best they could but there just wasn't enough trained staff

Lori W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOREEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HSIN-YI C. 
Évaluation :
5

Service was exelent; The lady to whom i booked van, was very understadable., cooperative and supportiv. She knew my need and gave me the right deivery van. May be her name : miss Debra. I have been using van from here sinse long time. ðŸ'ðŸ'ðŸ

BHARAT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

All good. Staff and particularly manager are great.

Obbe V. 
Évaluation :
4

Speed up the checkout process

Sheldon D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
4

Clearer messaging RE: which representatives to talk to when picking up / returning gear.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle T. 
Évaluation :
3

"After hours service fee"? What service? I left the key in the drop box, nobody mentioned this fee. You estimate the mileage charge but don't estimate the guaranteed fee you're going to charge me when I say I'm renting it for 2 hours? Just weird and shady.

Adam S. 
Évaluation :
1

Pick up location was changed from Barrie to Aurora the day before pick up. Arrived in Aurora on pick up day to no 20' truck. Was told only 15' or 20' truck available is in Coldwater or Huntsville which is 104 and 184km away respectively. My wife called Coldwater to be told that the truck there is not safe for driving which is just as well we called 1st or we could have driven another 104km and still wont have had a truck. My wife had to go online herself and find a truck in queen street Toronto which we were not made aware of. We then asked to get that truck and eventually drove downtown to pick it up. Pretty much all the staff we spoke to on Friday and Saturday were rude, carefree and uninterested. All of this and my wife is pregnant and not supposed to be going through this type of stress. I have never had such a service devout of competence, care, empathy and humanity. I would pay 10 times the amount next time to go with another company.

DANIELIFEANYICHU O. 
Évaluation :
3

I had reserved a furniture dolly in my online booking. When I arrived, there were no dollies, yet I believe I still paid. Staff were polite.

MARKO V. 
Évaluation :
1

When I came to the office there were four employees on staff at the time. Only one was working and the others watched the one staff work. I did not find that the quality of service was good. I had reserved a dolly and I did not get one. In the end, I would expect if there is a line up of people and four are hired to work I would expect all four to be helping the clients not one working and three watching. Thank-you

IANSHON M. 
Évaluation :
4

Try to improve on the noise

RAFMAN N. 
Évaluation :
5

Associate at drop off very kind and professional. Made drop off experience seamless and quick

Christian K. 
Évaluation :
4

The Uhaul online checkin is the worst I've ever used, not user friendly a d very frustrating. It took almost 1 hour to be able to log on and check in to take the truck. The only reason it finally worked is that o e of the truck cleaning employees took the time and patience to help me log into your system. We had movers waiting for us so we were late and lost an hour of moving time. This system that you have is full of flaws. I'll go to the competition next time.

LYSE M C. 
Évaluation :
5

Excellent customer service , good equipment

WAJAHAT C. 
Évaluation :
5

Even though we purchased extra insurance, a pre-flight vehicle inspection should have been be done. We did not notice that previous damage had been done to the left side of the truck because it was parked right up against another truck. The damage (scrape on side) was not us as evidenced by the multiple application of weathered duct tape to obscure the side damage of the truck. I took a picture (time stamped) as soon as we got home with the truck, within minutes of getting home with it. Not concerned about the issue, - proving but wasn't us - but it is disconcerting to see that not having done an inspection with the Uhaul staff before leaving. Other than that, fantastic overall experience. Love the self-checkin after hours given we returned it in the AM, middle of the night.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONYAMARGURITA H. 
Évaluation :
2

Firstly, decided that contactless pickup would be best. After waiting 40 minutes, another customer came up to claim the same van I was assigned. Nobody outside in the lot was able to help, and there was a lineup of 6 other customers to wait through. When I finally did get to speak to someone, I finalized my transaction online and went to get keys which was another issue. The furniture dollies were all rented out, and they offered to simply take it off my contract. The vehicle itself was in good condition, and I had no issues with the return. It's just simply a fact that they are over-renting their inventory and people who need equipment are being left in a lurch at the last possible moment.

Jason D. 
Évaluation :
1

I hesitates to give this rating because the people at the location seemed very nice and worked through my issues. My problem was the app that I was supposed to use when picking up the van I reserved. The app told me not to start the process until I arrived at the lot. It didn't mention that there was going to be an extensive approval process that would take at least half an hour. It gave me a van number and as I was standing there waiting for approval I talked to another customer who had been assigned the same van number. So we both had to go inside to get that straightened out. You need to give people a heads up for how long that process will take - I had people waiting for me. But again - the guy at the counter seemed nice. My only issue is with your system.

Tabitha E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohamed B. 
Évaluation :
1

Slowest service I've ever experienced for anything. Took almost an hour to serve one person in front of us, plus us. Numerous staff just wandering about and doing nothing while long line up forming behind us. Rental was not loaded with any of the equipment that we reserved, which we had to come back and collect after we discovered. Location did not have some of the equipment that we reserved. Will not come back to this location, will not recommend, will try to avoid using uhaul in the future. Overall awful and time wasting experience on a very busy day.

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance H. 
Évaluation :
5

Ben was great at changing trucks when I realized the 10 ft I rented didn't have a loading ramp. He switched my rental to a 15 ft instead. I would have rated the location 5* if it was easier to contact the location by phone; the voice mail 'tree' is difficult. Fortunately I had Ben's cell phone which he promptly answered.

Robert M. 
Évaluation :
3

Lot is very crowded; a bit hard to maneuver. Drop off was very fast and efficient.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD A. 
Évaluation :
1

Usually, this is a very good location. However I had snags on both pickup and drop-off. On pickup (self-serve/online), the truck I was assigned was not there. I wasted about 10 minutes walking around looking for it. Eventually another truck was provided, but I was directed to go inside to get the keys. It was after 7PM, closing time. The staff were annoyed with me. I was annoyed with U-Haul for putting me in that position. If I had not caught the door when another customer was coming out, I would not have gotten my keys. Also, it took more than 5 minutes for someone to verify my drivers license through the online process. I arrived at 5PM or so to return my truck. I waited for about five minutes and no one came. So I went inside and asked them to send someone. They paged a general announcement, and I went outside to wait and no one came again. I eventually checked out through the app, but that is much slower than getting help.

HUGHSTANLEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philippe M. 
Évaluation :
3

My credit card was charged more than double the contracted amount and a telephone inquiry had a wait time of 52 minutes. Very poor customer service.

James E. 
Évaluation :
1

Put more people that can handle reservations. Waiting an hour for a rental I paid for is brutal. I will to out of my way next time to avoid this place.

Jonathan P. 
Évaluation :
5

Am very pleased

Mark M. 
Évaluation :
5

well organized

ROCHJ B. 
Évaluation :
1

It took me 45 min to check in to pick up a truck and it was hard to find any employee to drop off the truck too. Service was poor and not enough employees for amount of customers that were there.

Viktoryia L. 
Évaluation :
5

I did not receive my final copy of the bill. seguin@sympatico.ca. please email it Thank you.

Charles S. 
Évaluation :
5

The best customer service I never had thank

Rachid G. 
Évaluation :
4

Agent who took my reservation over the phone was exceptional, professional and patient. I greatly appreciated her assistance. When I arrived for pick up at this location I inquired if the vehicle had a back up camera, I was told it didn't but it did. Perhaps some extra training on equipment would be beneficial to customer experience.

ANNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEANAND R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie G. 
Évaluation :
4

the mileage charge of 0,89/km is outrageous to put it mildly.

THOMASR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIOVANNIF S. 
Évaluation :
5

just great!

Milan R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mario R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel R. 
Évaluation :
1

Truck had transmission oil leakage and caused damage to and from locations during moving date. Location was aware and still made us pay the full amount owing

stephen A. 
Évaluation :
1

I was overcharged by more than 700 $. Though I only had a vehicle for 4 hours, I was charged for driving it 472 miles (800 km). I had only driven it about 20 miles (30 km) Customer service hasn't replied to emails or answered phone calls. This is criminal. Avoid U-Haul at all costs.

Ty B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baha Q. 
Évaluation :
3

I am disappointed in Uhaul's 'reservation guaranteed'. I had a reservation for the same trailer in Gatineau and the trailer was not available when i showed up, no compensation, no help to find another, just extremely crabby staff. Reservation guarenteed...but if Uhaul doesn't hold up their end that's just too bad for the customer...what's the point?

JESSIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEREZ B. 
Évaluation :
5

John Myers was a pleasure to deal with. So knowledgeable, he made everything seem easy. Such a cheerful person. Do NOT lose him!! Thank you John!!!!

Stephen N. 
Évaluation :
3

La durée d'attente était longue à cause du manque du personnel. Seule une personne était à la réception. La durée minimum pour chaque client sur la ligne d'attente était de plus de 45 min. Je vous suggère d'embaucher plus de réceptionnistes pour offrir un service rapide et de qualité. Et merci pour le service malgré ces manquements.

EVRARD I. 
Évaluation :
5

This was not my initial reservation point. Pretty bummed that I had to go to Ottawa to get the truck. Otherwise, all was good!

Patrice D. 
Évaluation :
1

Rude supervisor. Not my first interaction. No friendly customer service. Ethiopian gentlemen working outside has much better customer service and is more helpful. Very slow service.

Idil H. 
Évaluation :
1

Employees all seemed like they didn't care about anything

John C. 
Évaluation :
5

Easy to pick up. When it is really busy, the wait times could be improved by simplifying systems process or training staff to use computer systems more proficiently.

KEVINC M. 
Évaluation :
4

Took too long to line up at check-in, every time!

Kwok C. 
Évaluation :
2

- I could not park my vehicle at the Coventry pick up location unbeknownst to me at the time of renting. - The rental had a faulty light that was being addressed while I was there instead of beforehand. - I asked to have a functional truck so they could fix the problem on the initial rental. - The new rental was leaking on the cargo from 2 different areas as it started raining and water seeped into and onto the load. I would like to be contacted to discuss this as I took pictures and videos pertaining to this mishaps.

JF G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR P.  |  Premières impressions 
Évaluation :
2

The staff at the desk made fun of three customers (as they interacted with them at the desk, he was verbally just rude and it was absolutely unbelievable. He tried this with me as I went to the counter and I told him clearly that wasn't going to happen. Was a terrible customer experience

Shawna P.  |  Premières impressions 
Évaluation :
1

We did not move into the facility and found storage elsewhere. The staff member at the desk was the most horrific example of "customer service " I have ever seen. He was mocking other customers while I was in line waiting, he was rude, he was just generally the worst example of retail interaction we have ever seen. We cancelled everything and left.

Shawna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bettina S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise L.  |  Expérience générale 
Évaluation :
1

Charges is too much and they are not considerate

Taiwo O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

petra c.  |  Premières impressions 
Évaluation :
5

Everyone was really helpful at the front desk and those working outside! They went above and beyond which I was moving my stuff out of the storage unit.

Duaa A.  |  Expérience générale 
Évaluation :
5

Excellent job!

CLARENCE B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darren D.  |  Premières impressions 
Évaluation :
1

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a 15 $Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

Jennifer W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rebeca r.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

sophie p.  |  Expérience générale 
Évaluation :
1

The experience was awful, I couldn't get to store my stuff for two days. I had to keep the truck in a parking for 2 additional days then go to another storage company. You have a great truck rental service, I was expecting similar with the storage service.

Adamou S.  |  Expérience générale 
Évaluation :
1

Moving out was very stressful given the fact that the parking lot was a mess. To make matters worse my brother and I were asked to push some uhaul units out of the way by hand in the rain. Lineup inside was really long and nif moving. I would never use uhaul ever again. I have friends that have stored with Dymon storage and they are extremely happy with everything across the board. I truly wish I would have had a much better experience.

Ali R.  |  Expérience générale 
Évaluation :
1

Units leaked from basic weather, and it got infested with mice and they didn't do anything about it; more than 50 % of my unit was destroyed

john S.  |  Expérience générale 
Évaluation :
5

Extra Super Services. I Love your company.

Israel B.  |  Premières impressions 
Évaluation :
5

HASSLE FREE!!!

Winifred O.  |  Expérience générale 
Évaluation :
4

Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Candice P.  |  Expérience générale 
Évaluation :
5

Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

Winifred O.  |  Premières impressions 
Évaluation :
2

Donald is the only staff member I've encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

Meghan W.  |  Expérience générale 
Évaluation :
3

Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Patricia P.  |  Expérience générale 
Évaluation :
4

Staff very obliging.

Jane W.  |  Expérience générale 
Évaluation :
2

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

Kirsten L.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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