Customer Reviews for U-Haul Moving & Storage of Ottawa

15 384 évaluations

383 Coventry Rd   Ottawa, ON K1K2C5
(***No Customer Parking on lot***)

(613) 741-7220

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(613) 741-7220

383 Coventry Rd
Ottawa, ON K1K2C5
(***No Customer Parking on lot***)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I specifically told the front desk individual that I need the truck till 10 pm he told me it's ok to bring it back using the online truck return still I got charged for 2 days truck rental even though I brought I back the same day.

FARIDULLAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Mauricio M. 
Évaluation :
5

Efficient service and knowledgeable staff

Ben F. 
Évaluation :
1

I had issues with the online process to pick up my truck and the amount of gas in the truck was below 1/4 tank. When I spoke to the general manager on-site Benjamin Howell, he told me to just take the truck and to come back with my receipt so he could reimburse me. When I came back, he went back on his word and when I asked him for an explanation, he told me to email him so we could discuss further because he was too busy at the time. Three weeks later, I still have had no return, even after 2 follow ups! Really not impressed with the customer service! Also, still haven't received an official receipt and the online portal is still only showing the equipment contract and preauthorized charges, but my credit card was billed a different amount.

Vicki T. 
Évaluation :
1

After doing the paperwork for a reserved trailer I waited 20 minutes in my truck in the rain in the yard waiting to get hooked up. Not a soul around. Called and then went into the office. I was told maybe he'd gone for lunch. WTF?? A guy came out, no apology hooked me up but didn't say I was good to go. Dropped the trailer off after hours and had to call the next day to get a confirmation of return. Always something at Coventry Rd.

Greg C. 
Évaluation :
3

Have the customer service representative explain Cleary the different charges that are being put on your car. Also, if you are driving a short distance within town, there should be a certain number of km's for free. I was expecting the 19,95 plus collision insurance not the 79,95 I paid for 2 hours of use.

Christina B. 
Évaluation :
5

Thanks

Mario B. 
Évaluation :
4

Online pick ups process is actually more time consuming than going to the counter. Also locating the truck in a yard with dozens of similar trucks is not easy. It would be helpful if the app could point me to a specific area in the yard.

Michel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rowyn A. 
Évaluation :
3

Truck was not clean at all ,

Ibrahim M. 
Évaluation :
1

The person working the counter was unkept and extremely slow moving. We were directed to the incorrect vehicle.The mobile return option did not work and we had to drive back the next day

Diana R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MohamedAmine A. 
Évaluation :
5

I could not take off the trailer off my truck. The customer service lady stayed on phone with me and help me out by sending me some video.

Alain N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SyedKashif A. 
Évaluation :
2

Arranged for online pick-up but received no instructions on-line how to do it. Arrived at the location and attendant outside said I had to check-in at the desk. I asked about the online check-in and he was not aware of it. So waited in line and arrived at the desk and was told there was a sign outside telling me where to log in. I didn't see the sign so I guess I'm the stupid one which was clearly the implication of the clerk's tone of voice and manner. Oh, and by the way, we don't have any of the dollies you reserved, sorry. Actually, she didn't say "sorry". Reminded me immediately of the Seinfeld bit where the car rental lady gives away the car he'd reserved and as he's explaining the point of reserving something, she says "I know what a reservation is" to which Seinfeld replies "No, I don't think you do". Do you understand what making a reservation means? Through the whole thing the staff's attitude seemed, "Hey I just work here. You want a truck, suck it up." I guess you can treat customers like that when you have a virtual monopoly but I just found out Home Depot rents trucks now. Will be trying them next time. Expect I won't be the only one

James P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Udoka I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
4

The mobile pickup is alittle complicated but other than that everything was great

Sky S. 
Évaluation :
1

When you walk through the door there's just “stuff everywhere”. When I got to the service counter; the gentleman helping me just complained about how everyone they worked with was incompetent. The duration of my time in the store was spent listening to two employees go back and for about how they didn't have the furniture cart from my online order and how the fridge dolly wasn't checked in because another employee didn't know how to receive items. It really showed a lack of professionalism and general tact which discourages repeat business. The fridge cart appeared brand new and the truck was clean, however baddy beaten on the exterior. Loading ramp was sticking and difficult to remove.

Derek C. 
Évaluation :
2

Was texted 10 minutes prior to pick-up to let me know my 20'ft truck wasn't available!! I went to another pickup location (Coventry) and got a smaller one. Had to make 2 trips and go across the city to pick up/drop off. Was told I'd receive a $50 credit - I did not.

Kimberly A. 
Évaluation :
2

This is not the Coventry location's fault, but we ordered a u-Box to be stored there for us and when we arrived we were told we had to drive to a further location from our apartment because they did not provide this service. I do not blame Coventry, but I called uHaul FIVE times to confirm my reservation, and people should be aware that Coventry does not provide this service before confirming with me that everything was set to go!!!

Adam P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lianne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bingtsai K. 
Évaluation :
5

The staff was so helpful even with the system going down they were able to get me a unit and assist me with purchasing a lock

joshua c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olivier B. 
Évaluation :
5

Thanks

Mario B. 
Évaluation :
1

Have not received a copy of the final bill. Reported online that I was overcharged for gas and did not receive confirmation that overcharges were cancelled, nor a follow up call or e-mail. I hope to hear back from someone soon.

Benoit L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

I requested self check-in and a 7am pick-up. When I arrived, the truck I had been assigned was in the back of your parking lot, behind at least 4 other trucks. It was impossible to get this truck out myself. I would have arrived much earlier had I known I needed to stand in a line and receive help from your employees. I was late with my move because of this.

Gabriel T. 
Évaluation :
4

Booked online, pre-checkin online was straightforward Afternoon pickup was quick and easy Staff were helpful and prompt Dropoff on Saturday morning was extremely busy for people picking up but dropoff went fast

Chris P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAQUELINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie S. 
Évaluation :
2

The car smelled very bad (pee) and they delivered it to me with less fuel than it said on the papers.

Daniel M. 
Évaluation :
1

Clean the trucks... offer customer parking it's a huge empty lot I should have to walk 15 min and risk a ticket when there's parking available

Daniel K. 
Évaluation :
1

WE WAITED IN LINE OVER AN HOUR TO GET OUR TRUCK. This was ridiculous - there was a woman sorting boxes the entire time and only 2 clerks on hand (1 for a long time). The customer service was rude once we got to the front and heard the experience of the person in front of us.

Kristin K. 
Évaluation :
3

clearer posted signs for using online check-in once arriving at busy location. had to ask around to figure it all out -- then the check-in process was pretty fast, Haven't rented for a while so have no idea whether location was overall good, average or poor -- so went with average rating for that.

Tim R. 
Évaluation :
1

Change to a centralised pick-location resulting in a very long waiting line (45 mins) only two service counters opened, my reserved “dolly” unavailable. The scan and go is a lie, I filled up the truck as always but realized that I had to returned at 3/4 tank my fault should read all documents carefully , no refund allowed costed approximately 40$ extra. The return process was slow. Overall very poor!!!!!!! Not happy at all, this sentiment was shared by all customers in the waiting line. Your company is taking advantage of the customer. I will share my experience with everyone!

Mario J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sasha M. 
Évaluation :
1

Check in was horrendous. I got there at 7:50 and was the eleventh person in line. There was one person working the desk on the first Sautrday of the month. I finally completed check in at 9:20. The truck had empty water bottles in it from the last person who used it. Twenty years ago I told myself never to use U-Haul again. Why, oh why, didn't I listen to myself?

Mark V. 
Évaluation :
3

Mobile pick up not working due to bugging pasword reset/not able to log in Extreme long waiting time of 90 minutes before pickup Misunderstanding? during check-in at counter about fill up or not at return. No I will not come back

Paul V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
3

The staff were very kind registration clerk and return rep were very nice and professional unfortunately only one registration clerk was available and the Queue to be served extremely long and time consuming / frustrating

Robert L. 
Évaluation :
1

It takes forever to get the truck. Long lineup, line is very slow to move.

Jean-Philippe D. 
Évaluation :
1

The wait was an hour to only get the van, over 20 costumers in line, moving every 5 minutes. Not a single happy customer in there!

Lydia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc C. 
Évaluation :
5

Online pickup was amazing and quick

Nicholas W. 
Évaluation :
1

Hire more employees, i had a reservation and still waited over an hour to get my truck

Jessica J. 
Évaluation :
3

Not make us wait in line for 30 minutes. Email me my receipt as promised.

Roberto M. 
Évaluation :
1

Product is fine (15' truck). The place has 1 person serving people inside and the lineup is to the door. We waited an hour in line. Clearly short staffed on the busiest day of the week for moving.

Hussam A. 
Évaluation :
2

Everything was great but to pickup the van, i had to wait 2 hour in the line.

SIMRANJEET S. 
Évaluation :
1

The attendants are slow and lazy. They neither setup the requested equipment, cleaned the vehicle or clearly explained the extra fees needed for after hours. I will not use U-Haul again as a result of this experience.

MD Shams Rafi K. 
Évaluation :
3

The location was short staffed, resulting in a 1,5hr wait time to return my ready to go boxes. Additionally, the return process was minimal effort for your representative. I would suggest that you add checking in and out "ready to go" boxes to your web apps. This will allow customers to access this phenomenal product without waiting in line on either end and will reduce administrative overhead so that your staff can focus on serving customers who cannot use their phones to manage their truck bookings.

Zachary S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

diba H. 
Évaluation :
1

The comments are related to the "Southkeys Tires & Brakes 2638 Mac St " location. I made a U-Haul Truck Share 24/7 reservation from the above location for a 9' Cargo Van on Friday, June 3, 2022, at 6:30 PM. When I arrived at the place trying to pick up the van, the application was showing an error with a message that "some equipment is not set for this vehicle, ask for assistance". The location was close at 6:30 and nobody was there to help me. I was in the line for the support telephone for about 20 minutes and I was informed that there was a human error and there is no keys for me to pick up the car. So they sent me to the closest store to pick up another car. As a result, I had to take an Uber to the further distance which was another unexpected cost for me. I arrived at the "383 Coventry Rd" location and wasted another 20 minutes reserving another van. So I could not get to the elevator reservation time that I had for my new place. I had the worst first experience with Uhaul. And it caused a lot of expenses for me, financially and emotionally.

Bita O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathieu G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

derek P. 
Évaluation :
5

This location is seriously short of staff and the worker is EXTREMELY slow with the service. There are over 10 groups of people waiting in line and there's only 1 worker available at the desk. After waiting for 45 minutes, the worker told me my reserved hand truck is not available. He said that without even checking the inventory in store. I had to direct him to an available hand truck in store so he could rent it to me. Overall, had an awful experience here.

Jenny Z. 
Évaluation :
1

Just wow.... wow wow wow... the iq of these people must be just above retardation.... uneducated imbeciles. Can't install a wire harness to save a life kind of stupid....

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luigi A. 
Évaluation :
3

The process of picking up it's just way to slow, only one person,

Liam M. 
Évaluation :
5

Dear U-Haul team , i have few comments but overall wont affect the 5 stars or my opinion . * truck ( 8' pick up truck ) not clean as it should be from inside . * they gave me the paper and no one gave me the keys for the truck i thought its already there but i had to come around and take them * i have reserved for 12 hours but they keep asking me in the office that i will return it by 11 right ? And they changed the drop to 11 pm , i am not gonna leave it till 3 am ( 3 pm pick up time ) but there is a reason i have reserved for 12 hours and i have mentioned that for them .

Walid A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sadeq R. 
Évaluation :
5

Smooth service here. Online booking and check/in worked perfectly.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

We try the cash and ho application and it would not work. Do we had to wait in a line up before being served. The person at the desk was really nice and knowledgeable.

Janine D. 
Évaluation :
3

pickup time was 6:30pm, I got there before 6:30pm but by the time I was able to leave with equipment it was past 7pm. Not enough staff to serve customers in a timely manner (never has been)

Josee M. 
Évaluation :
2

Don't change my contract

Gerben Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

younes L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cristopher A. 
Évaluation :
1

Despite Checking in online - there was a 50 min wait. 3 of 4 service kiosks were open. The staff at the kiosks and outside were friendly but clearly understaffed, running off their feet and dealing with pretty impatient customers. tough environment for them. 2x Staff outside - were really friendly but completely overwhelmed with the volume of customers. First trailer had a bent arm and inside staff said it was ok to take it anyway - I refused to tow it and they gave me another one.

Hugh G. 
Évaluation :
2

Location was so busy that staff did not have time to properly help. That said, the staff were reasonably helpful. The issue I ran into was that my scheduled uhaul pickup truck was not present. It was so busy it took 5 hours to find a replacement. As well, the truck's windshield wipers did not work very well.

Jeffrey P. 
Évaluation :
3

Rep at counter should be friendly and without attitude, predetermined and unconcerned and a chip on his shoulder.

Ali M. 
Évaluation :
5

Rien

Nerly O. 
Évaluation :
2

The gas tank was empty. Misunderstanding took place cos I travelled only 10 km and their systems indicated 80 miles ...the manager was kind enough to fix it but it shouldn't have happened. Plus a smile would be nice. Thank u

Rima S. 
Évaluation :
4

It was too expensive to be honest.

KASHYAP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

Rude staff. Gwen should not work in customer service. The system is never working and the manager is also rude.

Katelynn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helaine B. 
Évaluation :
5

Clerk very friendly

Marcel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
1

Bunch of lyers Returned my rental. Is see an over charged on my credit card which I expected as I drove 20 km extra so in total I did 100 km bang on. They said I did 105 miles and charged me 1,43 $ per mile when it says it is 89 cents per km. The issue is that they charged me for 105 miles at 1,43 per mile… Please give me a call 6132901422

Josie M. 
Évaluation :
3

Pick up was very slow (long lineup resulted in 45 min wait). However, everything else went very smoothly, van was in excellent shape, price was excellent, and return was easy and quick.

Fiona C. 
Évaluation :
2

Long wait times. Waited an hour in line. Have more desks open for customer service.

Darren M. 
Évaluation :
5

To perhaps keep the lost and found pieces of paper that maybe important and forgotten inside the vehicle

brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
1

I was served by the Manager who was very negative and frustrated with his coworkers and the lineup of customers waiting for reservations. My entire time checking out my rental, the Manager serving me would sigh, not hear my questions because he would keep talking into the radio app on his phone, did not explain much of my rental, and also said sorry you're out of luck when I pre reserved a utility dolly. I understand work gets hard, busy, and certain items may not be available but his rudeness ruined the start of my day. Horrible customer service.

Nicole L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
3

No parking at the depot was a bummer. Mobile check in was unfortunately very slow. I also was unable to cancel a duplicate reservation online due to a website error which slowed the process down more. But the staff were very helpful and polite and the vehicle was exactly what we needed. :)

Shane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat B. 
Évaluation :
5

Just keep on providing the professional services you are offering. You are doing great!

Rawle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonieta P. 
Évaluation :
3

Need parking space.

PATRICK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ammar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Excellent service

NYOTA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john V. 
Évaluation :
5

I did not enter the building at this location (and thus cannot rate the location's cleanliness), as a U-Haul employee was already outside and immediately took care of accepting my vehicle return. Extremely fast and efficient service. (For me, the location was also very convenient because of its proximity to the Ottawa Via Rail station.)

Brian S. 
Évaluation :
3

The check in process was painfully slow.

Bradley T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR P.  |  Expérience générale 
Évaluation :
5

John was polite and supportive

Christopher C.  |  Expérience générale 
Évaluation :
4

Staff are very helpful. Our storage unit was frozen shut and a staff member was able to open it for us.

Juliette M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea B.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mostafa A.  |  Expérience générale 
Évaluation :
4

Access to the storage units could be improved

Jim B.  |  Expérience générale 
Évaluation :
1

The only upside is that it was included with my previous truck rental. It was awkward to get to and felt trashier than an episode of storage wars.

shawn c.  |  Expérience générale 
Évaluation :
4

My only comment is that when i initially arrived i was told that even though i had reserved a unit that didn't guarantee that they had one. Not too reassuring especially since i came from Guelph under the impression that i had a unit. Luckly the facility had one available.

christopher B.  |  Expérience générale 
Évaluation :
2

Wet leaky storage containers. Hopefully our storage items survive the experience.

James W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah B.  |  Premières impressions 
Évaluation :
2

1- The door was really hard to close and lock, lots of rust. 2- Water infiltration : 3 boxes were soaked and mold had built up inside - nothing really damaged since it was dishes boxes 3- Accessing the storage was complicated and not convenient : pick-up the key inside only during office hours, trucks parked in front of storage (most of the time it was not possible to backup to load and download)

Julie C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nicolas s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela W.  |  Expérience générale 
Évaluation :
1

Unprofessional stuff. Ruined my move into a new home. Picked up truck at 6:30pm explained I'm going to furniture store to get sofa and I'm coming back to get my stuff from the storage and I specifically asked if I'm ok to access the storage after 7pm closing time and I was told that's fine. On my big surprise I couldn't access the storage cuz they put a second lock that I didn't have a key for. Had to turn around and leave plus send home friends that came to help. Next morning I asked manager Ben again why is this happening. His answer was there's no access to the storage after 7pm....the evening before he said opposite. So dear u haul you lost me as a customer forever.

sasa m.  |  Expérience générale 
Évaluation :
1

Staff had trouble providing the basis information on locker services. It was difficult to be sure that first month was free. Manager was not helpful and not very friendly.

Karine L.  |  Expérience générale 
Évaluation :
5

Good communication and helpful

Regent D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

monty p.  |  Expérience générale 
Évaluation :
3

Staff are uninformed, slow and not very friendly.

Pearson F.  |  Expérience générale 
Évaluation :
1

Terrible office and access hours, could not move in the first day I arrived because they close at 7pm not allowing anyone who works a job to get there in time. I arrived at 630pm and was told there was not enough time to unload before closing, so I had to put an additional 30Km on the rental truck to come back the following day. When I did check in on the 2nd attempt I was forced to buy a lock from U-Haul any way to get more money I guess,

Eric H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary ann z.  |  Expérience générale 
Évaluation :
5

Pour moi tout était correct propre et bien entretenue et le personnel était vraiment sympa. je recommande vivement.

Astrid M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR P.  |  Premières impressions 
Évaluation :
2

The staff at the desk made fun of three customers (as they interacted with them at the desk, he was verbally just rude and it was absolutely unbelievable. He tried this with me as I went to the counter and I told him clearly that wasn't going to happen. Was a terrible customer experience

Shawna P.  |  Premières impressions 
Évaluation :
1

We did not move into the facility and found storage elsewhere. The staff member at the desk was the most horrific example of "customer service " I have ever seen. He was mocking other customers while I was in line waiting, he was rude, he was just generally the worst example of retail interaction we have ever seen. We cancelled everything and left.

Shawna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bettina S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise L.  |  Expérience générale 
Évaluation :
1

Charges is too much and they are not considerate

Taiwo O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

petra c.  |  Premières impressions 
Évaluation :
5

Everyone was really helpful at the front desk and those working outside! They went above and beyond which I was moving my stuff out of the storage unit.

Duaa A.  |  Expérience générale 
Évaluation :
5

Excellent job!

CLARENCE B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darren D.  |  Premières impressions 
Évaluation :
1

I will never recommend Uhaul Storage to anyone and have reported you to the Better Business Bureau and have thoroughly detailed the fraudulent business pertaining to your insurance coverage. I have been told this is not an isolated incident and that this is entrenched in how Uhaul conducts themselves. I am the Director of Communications for a $15 Billion CPG company and will also be reaching out to my national media contacts across Canada to share my story in hopes that I can save someone else from renting through Uhaul and save them from thousands of dollars in damages, too. On top of not properly maintaining the drainage system at the facility, Uhaul does nothing to mitigate vermin and instead just traps the ones they find, does not dispose of their carcasses, and does not care that they run rampant across the storage facility. Just an absolutely horrendous experience from start to finish.

Jennifer W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rebeca r.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

sophie p.  |  Expérience générale 
Évaluation :
1

The experience was awful, I couldn't get to store my stuff for two days. I had to keep the truck in a parking for 2 additional days then go to another storage company. You have a great truck rental service, I was expecting similar with the storage service.

Adamou S.  |  Expérience générale 
Évaluation :
1

Moving out was very stressful given the fact that the parking lot was a mess. To make matters worse my brother and I were asked to push some uhaul units out of the way by hand in the rain. Lineup inside was really long and nif moving. I would never use uhaul ever again. I have friends that have stored with Dymon storage and they are extremely happy with everything across the board. I truly wish I would have had a much better experience.

Ali R.  |  Expérience générale 
Évaluation :
1

Units leaked from basic weather, and it got infested with mice and they didn't do anything about it; more than 50 % of my unit was destroyed

john S.  |  Expérience générale 
Évaluation :
5

Extra Super Services. I Love your company.

Israel B.  |  Premières impressions 
Évaluation :
5

HASSLE FREE!!!

Winifred O.  |  Expérience générale 
Évaluation :
4

Although we had quite a wait one of the visits we found staff to be very accommodating. Perhaps more employees on the front line would be good. Returning of equipment was easy, storage unit v. useful.

Candice P.  |  Expérience générale 
Évaluation :
5

Very patient, knowledgeable and professional staff. The move-in experience was especially seamless! I highly recommend.

Winifred O.  |  Premières impressions 
Évaluation :
2

Donald is the only staff member I've encountered who is friendly and helpful. The rest of the staff are rude, condescending and messed up my payment info 2x. lot is a mess, just like the bill system

Meghan W.  |  Expérience générale 
Évaluation :
3

Really appreciated the free month with my one way purchase! It made all the difference in getting settled in without tripping over our stuff. We would hesitate to use UHaul again.

Patricia P.  |  Expérience générale 
Évaluation :
4

Staff very obliging.

Jane W.  |  Expérience générale 
Évaluation :
5

Benjamin and Donald were great. Ben went out of his way to be really helpful and without his help I would have struggled. All the staff was friendly and helpful

lee m.  |  Expérience générale 
Évaluation :
4

There was one older gentleman working there who just seemed to be angry and yelling at everyone. In person and on the phone. other staff were all great. But this one guy - miserable.

Valerie L.  |  Expérience générale 
Évaluation :
5

We were handled professionally and quickly. Would definitely recommend.

Valerie L.  |  Premières impressions 
Évaluation :
5

AUCUNE

MICHEL O.  |  Expérience générale 
Évaluation :
4

Reserved a dolly for my move then was informed that they rented it out to somebody else. Was told they are rented first-come-first-served, regardless of reservation, which utterly defeats the purpose.

Ric L.  |  Expérience générale 
Évaluation :
2

They ran out of ice melt and the place was so piled full of snow my unit was hazardous to access. The outside guys were kind, moving 4 trailers so we could get my truck a little closer. rough day.

Kirsten L.  |  Premières impressions 
Évaluation :
5

Thank you We are now done with your services.

carlos v.  |  Expérience générale 
Évaluation :
4

The experience of storing items at this Uhaul went very well. The staff member seemed to know his stuff, and was very efficient.

Samantha F.  |  Expérience générale 
Évaluation :
1

Ordered a 26' truck more than a week in advance and was offered a 15' with a small trailer add on. Cancelled order and went with Penske. Never use or want to hear from you people again

Dominic M.  |  Réservation 
Évaluation :
1

Forced to take a large storage after reserving a small, credit card was not billed and was forced to pay a late fee even though the office staff messed up. Staff are not friendly. Not using again

aaron l.  |  Expérience générale 
Évaluation :
2

I had reserved my storage online and when I came in person the reservation was non existing. Then it took longer for them to get me another storage. Now my storage has water in it. Expensive not happy

Claudine B.  |  Réservation 
Évaluation :
3

Seem staff do not love their job

Alia A.  |  Expérience générale 
Évaluation :
4

We had a very good experience at this location. The young gentleman that assisted us showed us a two different storage rooms and was very efficient with the paperwork. He explained the process well.

Samantha F.  |  Réservation 
Évaluation :
4

I didn't like the fact that they were rats in the facility and my things had rat feces. Other than that staff was amazing and very helpful.

nicole m.  |  Expérience générale 
Évaluation :
5

Pleasant,Efficient,

Elizabeth D.  |  Réservation 
Évaluation :
5

Service and staff were great the only drawback is how busy the end of month was, there were too many clients for the amount of staff but they were friendly and courteous.

dan l.  |  Expérience générale 
Évaluation :
4

I enjoyed my experience at U-Haul. The storage unit kep my things dry and clean. My storage was in the basement so it wasn't always practical to get into the storage unit sometimes the clerk was busy

linda r.  |  Expérience générale 
Évaluation :
3

Please update your point of sale card readers to accept chips. Using machines that only swipe cards triggers fraud alerts for TD Bank since most Canadian businesses use swipe-only card readers.

MATT N.  |  Réservation 
Évaluation :
1

thiefs

Elsie M.  |  Expérience générale 
Évaluation :
1

I am appalled by what's happened to my personal belongings at this storage facility. 75 % of my items (most valuable!) were bitten into and damaged by mice urine and feces. Missing basic pest control!

MARKESSIE B.  |  Expérience générale 
Évaluation :
1

Upon calling to confirm receipt of my storage, I was told that my confirmed storage unit was given to someone else but to throw more salt in the wound, there was no more units at all & told "oh well"

Kelsey C.  |  Réservation 
Évaluation :
1

I was told by your call centre that a unit was reserved and would be waiting for me at this location - I arrived and staff said there were no available units. It was stressful / shouldn't have occured

Kevin D.  |  Réservation 
Évaluation :
2

The storage unit leaked rain water and several of our belongings got wet. One day over the phone staff mistakenly advised that they had no record of our information.

Charles C.  |  Expérience générale 
Évaluation :
2

the storage was very dirty and there were mice in the location, I lost one pillow eaten by a mouse.

Roberto A.  |  Expérience générale 
Évaluation :
1

DO NOT RENT A STORAGE LOCKER FROM THIS PLACE. Tamrat Meherete cannot get it through her head that my storage contract ended the 4th of April 2018. I keep getting threats for payment. Duh.contract over

raewyne b.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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