Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I normally have no issues when renting from Uhaul or this location. This time was a big exception! If I did recommend this location, I'd give a strong warning to double check the vehicle before leaving the rental site.
Rae E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis G
Évaluation :
5
on the receipt I think I saw the name of the person who helped me this morning, Kalela P, thank you!
a great experience overall, easy and convenient
Chris D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Irene L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay S
Évaluation :
5
No answer
Preston D
Évaluation :
4
Le client n'a pas laissé de commentaire.
Hector H
Évaluation :
1
Better customer service and accurate pricing. I never drove over 300 miles just going to manayunk and germantown ave!
jeff s
Évaluation :
5
Le client n'a pas laissé de commentaire.
khadira P
Évaluation :
4
Nice and easy for what you need
Beikim G
Évaluation :
5
I've been dealing with this location for a while and have seen personnel turnovers. I thought I was being well taken care of before with the previous crew, but this crew, quite attentive, clearly professional. Constantly improving the customer experience.
Calvin P
Évaluation :
4
Le client n'a pas laissé de commentaire.
robert h
Évaluation :
4
Customer Service was excellent. - Kaleia went above and beyond to ensure everything worked out well
Robert S
Évaluation :
4
Just started will let you know as I progress.
PATRICIA L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARY B
Évaluation :
1
Really should work on customer service and interaction.
Mike V
Évaluation :
4
Great service so far
PATRICIA L
|
Premières impressions
Évaluation :
5
Amazing service
Darlene J
Évaluation :
5
Le client n'a pas laissé de commentaire.
richard a
Évaluation :
3
The truck smelled like weed, cannabis, marijuana.
Beverly W
Évaluation :
4
The staff at the Uhaul on 61st and Lancaster Ave are very courteous, service oriented, and kind. They go out of their way to maintain a great customer service attitude even with difficult customers. They are very patient, accommodating, assuring that your items are safe. They take very good, great care of the facility and I cannot stress enough that they how their customer service and care is always on point no matter how they are feeling or may be going through. Thank you to them for their time and efforts old and new employees.
Danielle G
|
Expérience générale
Évaluation :
5
Customer service was friendly and efficient.
Katherine K
Évaluation :
5
Keep that morning crew
Calvin P
Évaluation :
3
Work on customer service
DAVID S
Évaluation :
2
Just make sure the cabin of the truck is properly cleaned before it being rented
Jerome C
Évaluation :
1
$1,75 per mile, I use uhaul long time ago and never see this price
Denis H
Évaluation :
4
Le client n'a pas laissé de commentaire.
ABID G
Évaluation :
4
The storage access hours could be a little longer. I know I can get 24 hours if I pay extra but I don't have that kind of money.
GAYLE M
|
Premières impressions
Évaluation :
5
Great customer service, very helpful and pleasant.
Kunle S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B
Évaluation :
1
Have more friendly staff not thugs who ask you do you have a problem and use profanity towards you.
Malik H
Évaluation :
5
We had a great experience renting our unit with this location.
tiesha w
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
WANDA R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stephanie R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua R
Évaluation :
4
Le client n'a pas laissé de commentaire.
James E
Évaluation :
5
The customer service was great.
Barbara F
Évaluation :
5
The Women at the location went above and beyond and helped me and my dad set up the tow for my car for our long drive from Philadelphia to Ohio!
MacKenzie K
Évaluation :
4
Le client n'a pas laissé de commentaire.
CATHERINE W
Évaluation :
5
Truck can be wiped down between customers!
Christina D
Évaluation :
5
Rien
REGINALD B
Évaluation :
4
Le client n'a pas laissé de commentaire.
EUGENE W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris F
Évaluation :
3
Le client n'a pas laissé de commentaire.
FREDERICK J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lloyd H
Évaluation :
5
she’s an amazing employee keep her !
Shimira M
Évaluation :
4
Excellent service à la clientèle
sandra h
Évaluation :
3
Le client n'a pas laissé de commentaire.
Erin G
Évaluation :
3
Le client n'a pas laissé de commentaire.
Tyhie N
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENISE K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Damar C
Évaluation :
5
Staff is friendly, prompt, and informative. Great Uhaul experience.
Michelle G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ciara G
Évaluation :
5
This lactation was wonderful .
Tamyia N
Évaluation :
5
Le service à la clientèle était génial. Everyone was very nice and friendly.
dominique k
Évaluation :
5
Le client n'a pas laissé de commentaire.
SOYINI M
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY C
Évaluation :
5
Service is good , hard to improve.
REGINALD B
Évaluation :
1
They lied and claimed that I didn’t put the gas back where it was that they had to charge me an additional 42 but the gas wasn’t where they said it was but because I didn’t take a picture of it there was no way to prove that I was telling the truth
sophia p
Évaluation :
5
Dontay was so kind and helpful. It was greatly appreciated!
Terri S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paul L
Évaluation :
5
the person who helped us was wonderful
Chris D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Beikim G
Évaluation :
4
Le client n'a pas laissé de commentaire.
amadou b
Évaluation :
5
The truck was horrible in terms of driving the vehicle. It didn't drive well it cut off a few times . We were praying it didn't break down. Really need a lot of work for safety of driver n those on the road. I need to rent again Friday but sceptical
Tracye B
Évaluation :
2
Uhaul Central told the lady there to accept my return and she didn't want to listen
Joshua S
Évaluation :
5
Easy check in and out, friendly service, great vehicle
Lauren B
Évaluation :
5
Keep up the good work
CHARLES D
Évaluation :
2
I received a track on E this caused an inconvenience to not only myself but to the moving team helping whom I had to bay to extend the time for an additional 15/20 minutes
Brooke G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcus L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Careda m
Évaluation :
1
After being patient during check in for the truck . Rep/Young lady became rude with me because I asked her to show me where the truck was located. She yelled and pointed in direction of several other U-Haul trucks /in the direction of her finger!! Long check in and rude customer service . Will do everything via of app and pick up at another location. In the county !!
lakeisha u
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cecil S
Évaluation :
5
Le client n'a pas laissé de commentaire.
ASHLEY M
Évaluation :
4
Le client n'a pas laissé de commentaire.
FREDDIE B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zair H
Évaluation :
4
The 2 employees in the store at time of pick up were very helpful and knowledgeable. Excellent customer service that they presented. They should be recognized for that. Merci
Jacqueline N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric E
|
Premières impressions
Évaluation :
5
I don't know why I was charged for two gallons of gas, when I put it back right where I started? 樂 I think I paid enough for two days rental,,,$150 +,,, the fees are ridiculous,,,a $40 rental ends up 4x that,,, is it your practice to squeeze out $7 more from people???? I would appreciate you putting something back on my card! It's the decent thing to do!
Michael S
Évaluation :
2
Extremelyyyyy slow
Jada M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyrone M
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD L
Évaluation :
5
Great staffs and excellent service
ANGELLA C
|
Expérience générale
Évaluation :
4
Very helpful staff
Ronald B
|
Expérience générale
Évaluation :
5
Nothing, everything was done well.
Linda C
Évaluation :
2
Le client n'a pas laissé de commentaire.
rickie w
|
Expérience générale
Évaluation :
5
This was the second time I used this location and when I say outstanding service, they went above and beyond to help me make this move easy. When I first moved in I had a horrible experience where I pick up my truck but they made it everything that happened earlier go away with the friendly, welcoming, funny personality.
Nikita L
Évaluation :
5
FOR NEW CUSTOMERS THE KEY DROP METHOD SHOULD BE EXPLAINED MORE THOROUGHLY BEFORE RECEIVING THE KEYS FOR RENTAL. I DIDNT KNOW I HAD TO TAKE A PICTURE OF THE MILEAGE & BARCODE OF LOCATION WITHIN THE APP. I JUST USED MY CAMERA ASSUMING I COYLD UPLOAD THE PICTURE TO THE SITE AS I COMPLETED THE RETURN .
kiara F
Évaluation :
4
Website promises you can completely check in in advance but I have never figured out how.
Gina C
Évaluation :
3
Le service à la clientèle était génial. Vehicle wasn't cleaned well & it was pulling while I was driving. I honestly thought that it might break down. The vehicle made so much noise.
Shameka B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ivy S
Évaluation :
5
I didn't have much gas left when I used the truck, so I filled the tank when I returned the truck. I thought you would refund the extra postage like other rental companies, but you didn't. This was disappointing and cost me dozens of dollars. Will use it with caution next time
Junwei K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yasmene H
Évaluation :
1
This location needs more customer service staff, that can speak and think in a coherent manner, to speed up the check in and check out process. Looking and greeting customers with disdain, and playing on their phones, must not be tolerated from employees.
Troy J
Évaluation :
3
I asked for 2 handtrucks and they didn’t have them.
Eugenia C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Channel J
|
Premières impressions
Évaluation :
3
The truck we received was in bad physical shape. The drivers seat was also messed up and leaning making it uncomfortable to drive.
Paige G
Évaluation :
5
Le client n'a pas laissé de commentaire.
ERIC M
Évaluation :
5
Good location, everyone nice & courteous
REGINALD B
Évaluation :
1
My son-in-law (the driver) and I waited 15-20 min until someone finally showed up inside the store. Then, after everything was supposed to be set (10-15 min later; ok with me) the truck that we were supposed to drive, was in between another 2. So…. We waited another 20 min… until finally someone "else" showed up. I'll never go back to this location!
Jose D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peggy H
Évaluation :
5
It should be more people working. Came in to return to and it was 1cashier and 10 people in front of me in line
Dominique H
Évaluation :
5
While the equipment was functional, attention should be payed into the engine operation.
Andrew J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gail B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bertha F
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALBERT A
Évaluation :
1
The employees were wonderful and kind, but the management messed up my order and resulted in a very strenuous drive.
Jane N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amelia S
Évaluation :
5
Keep hiring friendly and knowledgeable staff! They were very kind.
Joel S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alvin K
Évaluation :
4
Le client n'a pas laissé de commentaire.
ADIB S
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
YOLANDA D
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Shakyma J
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Tahara D
|
Expérience générale
Évaluation :
5
Ms Cathy and her staff was very helpful and courteous.
Nateria M
|
Expérience générale
Évaluation :
5
Ms. Kathy was Great and all her StAFF mattress
Cierra S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francheska B
|
Expérience générale
Évaluation :
1
Each time going into the branch was disorganized and lengthy. Jordan the old GM has moved to another location and Kathy is clueless . I will not recommend or return .
Tiffini F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
AARON S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MANIJAH A
|
Premières impressions
Évaluation :
5
Very good 👍👍
Orlando R
|
Expérience générale
Évaluation :
5
No comment
delores r
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
VERLENE B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFREY B
|
Expérience générale
Évaluation :
3
Some of the staff had no knowledge of the the polices and procedures. I checked out on the 7/19 two days before my next payment. The staff neglected to enter the information on the system and charged for another month. And had the nerve to assume I was still in the unit. Horrible still waiting for my refund! Staff needs re training
SYNITHA B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Earlene M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Danielle R
|
Expérience générale
Évaluation :
4
Rate increases too frequent
sandra f
|
Expérience générale
Évaluation :
5
I would recommend this location to everybody
timothy/gintay s
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric B
|
Premières impressions
Évaluation :
1
All of my items in my storage was damaged due to the ceiling falling in rodents all over the place. My entire unit was damaged. EVERYTHING! and the company you use for insurance purposes has not gotten back with me. I am in the process of getting a lawyer to sue Uhaul since you didn't find the honor in handling the situation correctly.
Christina B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Althiayah W
|
Expérience générale
Évaluation :
5
The staff at our facility was always professional and kind. Excellent service à la clientèle.
LARRY C
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
FELICIA F
|
Expérience générale
Évaluation :
5
Great Customer Service every time !!!!!!!!
Cierra S
|
Premières impressions
Évaluation :
5
Absolutely outstanding experience the lady that helped me was very knowledgeable and kind. My online account had an issue and she was able to solve it booked my storage. She thoroughly and clearly explained all policies and benefits. The guy at the shop offered us help in case we needed any to unload. They absolutely went above and beyond excellent service. They are a true asset for this company. Unfortunately I don't remember the names at the moment im writing this review. I absolute outstanding as a client to be valued and respected, I'm very thankful to them!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Moctar K
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Duane M
|
Expérience générale
Évaluation :
3
The system is always crashing. It overcharged for a rental truck and I didn't applied the $50 gift card
Marian C
|
Expérience générale
Évaluation :
4
The only issue I had was the unit I originally paid for was occupied when I came with my items. Thankfully the office was open and the staff quickly fixed the error. That's the only reason I did not give n excellent rating
THERESA B
|
Premières impressions
Évaluation :
4
Customer service was good 👍
Ava B
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dawn S
|
Expérience générale
Évaluation :
5
Staff was very professional
deborah b
|
Expérience générale
Évaluation :
5
Thank you to the whole staff at this location for being so helpful with anything I asked. I truly appreciate all of them.
Carolyn B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominique S
|
Expérience générale
Évaluation :
5
The staff were extremely helpful and accommodating. Had a minor inconvenience due to booking through the customer service number. The staff apologized and notified me of other options to assist. Kathy and Nagel were very patient and explained parts of the contract that I didn't understand. Every staff member made sure to greet every customer warmly upon entry. They were all very helpful.
Tambria L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT R
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRA B
|
Premières impressions
Évaluation :
5
The staff at Overbrook U-Haul was the best staff I have ever encountered. They helped make our move quick and efficient. Would highly recommend!
jacob b
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlene J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Irene L
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Earlene M
|
Premières impressions
Évaluation :
5
No problems to report. Team was very helpful and professional.
nikkita S
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Alyssa B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dominique S
|
Premières impressions
Évaluation :
2
I would hope the next time I go to reserve a unit two days before I move in they will make sure the unit isn't occupied before having me pay for it. Come move in day they had me waiting two hours for someone to look into why the unit I paid for was already occupied! …only for them to charge me full price for two units that are filled with mouse poop no less. Nothing I could do about it because I had professional movers helping me and I was paying by the hour ! I could not turn around or go to another unduly because no uhaul had the space I needed !!! Can't take my stuff back at this point because I had to move out !! Had to pay double the cost for my movers BTW!!! At the end I could not fit my things inside the units and had to leave things out because there was not enough space in the units provided because I requested a bigger unit !!!! I paid for a 10/10 but I was then given a 5/8 and a 5/10 unit ….barely enough space !!! I was then told that I was going to be charged for both units but one month free ? Even though the promotion is for a month free!! So he basically didn't even try to make up for lost money and time! I arrived at U-haul at 8 am and did not officially leave until 2 pm because it took 2 -3 hours to be assisted ! Only to have then adding insult to injury charge me for having the truck for two days!!! I had the truck one day for extended amount of hour due to an issue that was theirs to assist with!! I received no apology and no real accommodation and the units at this location are filled with MICE! I need someone to get back with me ASAP regarding this Issue.
Alyssa B
|
Premières impressions
Évaluation :
5
I got to say the staff were very friendly and helpful Jordan, Nigel, Kia were the best and all of the others That I had the pleasure of meeting and that help me during my rental stay thank u so much u are a few rare Gems
terri c
|
Expérience générale
Évaluation :
5
All went well
Nikkita S
|
Expérience générale
Évaluation :
5
All great
Nikkita S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert M
|
Expérience générale
Évaluation :
5
Great experience
Sulaiman K
|
Expérience générale
Évaluation :
5
The guy was so helpful and great with communication
Marian C
|
Premières impressions
Évaluation :
5
Jordan was a great help!
joshua j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zoya H
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Imran A
|
Expérience générale
Évaluation :
5
Yes Jordan was very nice and you help me find a right now and that’s why I would recommend you haul face thank you
DEBRA L
|
Premières impressions
Évaluation :
5
Staff was great and courteous.
Russell C
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vivian c
|
Expérience générale
Évaluation :
5
Great experience
JAMAL B
|
Premières impressions
Évaluation :
4
Too expensive... I'm thankful for the great staff though.
AIYANA S
|
Expérience générale
Évaluation :
5
All the staff at this facility are caring and helpful and kind, and the Manager is awesome. If I every need storage again I will certainly use this one again.
Elizabeth G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CLAUDE S
|
Premières impressions
Évaluation :
5
The staff is phenomenal. The managers are so helpful!
Precious S
|
Expérience générale
Évaluation :
3
Unfortunately everyone all over is experiencing employee shortages, but hopefully you can think of ways to use incentives to drive employees in and help Ms Carol*( maybe wrong name, the young lady and Frank). The customers can be nasty but they handled the rough crowd well. Give them a bonus
Dionne E
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
CHRIS R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOROTHY Y
|
Expérience générale
Évaluation :
5
Great storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!
Tania R
|
Premières impressions
Évaluation :
4
My experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.
Theodore J
|
Expérience générale
Évaluation :
5
Very helpful and professional. There customer service was outstanding.
WINDRA W
|
Premières impressions
Évaluation :
5
You made it easy and affordable. Thank you
JAY P
|
Expérience générale
Évaluation :
4
Everything good
Theodore J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary W
|
Premières impressions
Évaluation :
5
The Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice
Elisha J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RODNEY O
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
James C
|
Expérience générale
Évaluation :
5
The staff was most helpful. Frank was especially helpful to me.
MARY S
|
Expérience générale
Évaluation :
5
Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z
Saahraaki Z
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Premières impressions
Évaluation :
5
The staff was helpful and friendly. Frank was fantastic and very accommodating.
darlene t
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Expérience générale
Évaluation :
4
NO COMMENT
Regan A
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Premières impressions
Évaluation :
5
I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn't deserve it. I drove and moved from New York to Philly and didn't have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren't so understanding and he deals with this daily. I don't know how far this review will go but I just felt the need to say something about Frank! Give him a raise!
Stefanee M
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Expérience générale
Évaluation :
5
THE EXPERIENCE WAS EXCELLENT U-HAUL.
Robert B
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sheila N
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Theodore E
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Expérience générale
Évaluation :
3
I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.
Daryl W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daryl W
|
Premières impressions
Évaluation :
4
Frank at the store at 61st and Lancaster in Philadelphia was super to work with.
ALAN O
|
Premières impressions
Évaluation :
5
The manager there is the best
Carla W
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Expérience générale
Évaluation :
5
So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside.
SHARON B
|
Premières impressions
Évaluation :
5
Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people
Kenneth L
|
Premières impressions
Évaluation :
1
When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I'm getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.
monica d
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
sheila N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorenzo M
|
Premières impressions
Évaluation :
5
I had an excellent experience at the facility and would use again.
Matthew B
|
Expérience générale
Évaluation :
5
The general manager is the best
Carla W
|
Premières impressions
Évaluation :
5
Prompt service
Jahleem F
|
Premières impressions
Évaluation :
5
Great job
Ayenda L
|
Expérience générale
Évaluation :
5
The staff was very friendly and helpful, it served my purpose
william b
|
Expérience générale
Évaluation :
4
Thanks you all
Angela R
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Expérience générale
Évaluation :
2
The staff was not friendly at all and helpful at all
mishca t
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Expérience générale
Évaluation :
4
the entry from Lancaster Ave is quite a dip. our car scraped its undercarriage several times until we learned to come in at an angle. Sometimes the entrance was hard to see because ofso many trucks
Caroline R
|
Expérience générale
Évaluation :
5
Just keep up the good work at this facility, the staff is welcoming and friendly, the storage areas are nice and clean, no complaints.
troy b
|
Expérience générale
Évaluation :
1
- Not forthcoming with information
- Take-it-or-leave-it attitude
- Corporate Customer Service, just as bad,Incompetent
******* Very Poor Human Skills
Robert N
|
Expérience générale
Évaluation :
5
customer service was outstanding. I did not have a long wait. Everything explained well. Reps were very helpful.
windra W
|
Premières impressions
Évaluation :
5
The storage unit that I have is nice and clean and also the young lady that works in the front is nice and Pleasant to talk to and she informed me of others storage units I mite need she professional
christine w
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Premières impressions
Évaluation :
5
I appreciated the professionalism of the staff. They were very helpful, patient and respectful. I would definitely recommend this particular location to my family and friends.
Lonzie s
|
Expérience générale
Évaluation :
5
The manager that helped was great an she needs a raise
Renault S
|
Expérience générale
Évaluation :
4
This is a convenient location with personable, knowledgeable staff.
Tanya J
|
Expérience générale
Évaluation :
4
Great customer service & sales associate answered all my questions and concerns.
TAMARA E
|
Réservation
Évaluation :
4
Merci.
Charles P
|
Expérience générale
Évaluation :
5
Excellent Professionalism
Earl W
|
Réservation
Évaluation :
5
Very professional, very friendly atmosphere. Thank you!!
Carolyne T
|
Expérience générale
Évaluation :
4
The workers was very helpful and polite, that's why I always go there.
MARCITA S
|
Expérience générale
Évaluation :
5
Staff was very helpful and excellent
Todd C
|
Expérience générale
Évaluation :
5
I would not go anywhere else for my storage needs
Arlene V
|
Expérience générale
Évaluation :
2
I was checking out of my storage. The representative was friendly enough and helpful however she was supposed to send me my final account information through email. She NEVER did! A got a late notice!
KIM W
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Expérience générale
Évaluation :
1
The manager was aweful. SHe was impolite and mean. She did not have good customer service skills. The pricing was outragous compared to other storage facilities. Horrible service
Eric B
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Expérience générale
Évaluation :
1
When i went to clean out my unit they had a lock on there when my unit was paid in full. Got in there rat or mouse dropping all over my stuff. For the price i pay a month i shouldn't have dropping
Alicia G
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.
