Customer Reviews for U-Haul Moving & Storage of Overbrook

Évaluation :

4

There was a bit of a wait but staff were very friendly and accommodating

Évaluation :

5

Very Helpful

Évaluation :

5

Good employees. Great attidude and very helpful.

Évaluation :

5

The 2 gentleman at the service desk were very professional. They made my experience pleasurable. Good old fashioned customer service at its finest.

Évaluation :

5

There has been a tremendous improvement at this site It was clean, well organized and best of all every person I interfaced with was pleasant, respectful and knowledgeable! Thank you to all

Évaluation :

5

Great Customer service

Évaluation :

5

I don't not have a recommendation at this time.

Évaluation :

3

More employees are needed at this location to speed up service. Employees feel overworked so they try to avoid tasks.

Évaluation :

5

Staff are friendly, professional and helpful. Always use this location

Évaluation :

5

Very helpful and professional. There customer service was outstanding.

Évaluation :

5

goood !

Évaluation :

5

My entire experience was wonderful

Évaluation :

5

If the lights on the vehicle says service soon it shouldn't be sold to a customer door handle tore off I cut my hand I didn't take it back because I really needed it I never had a truck like that before the gas went down real fast it never happenedvto me before the cargo trucks are good on gas if the maintenance is kept up with

Évaluation :

2

Until this recent rental I was satisfied w service at this location. However, integrity is everything when doing business. I was charged for 2 days when i returned the truck timely for a 1 day rental and when I upgraded from a 10' to a 15 ft rental the customer service changed the insurance I selected from the 14 $plan to the 28 $Plan without mention. Ok you got me because I didn't pay attention but don't worry you won't get me again.

Évaluation :

5

Great job

Évaluation :

4

They were very professional and friendly.

Évaluation :

3

The trailer I rented was in poor condition as the safety chains weren't able to safely secure the gate. In addition, the trailer was full of contractor cement remnants. I had to put a tarp over the entire bottom in order for my items not to get damaged and dirty.

Évaluation :

4

Not sure this is your fault, but there was a truck parked in the middle of the return lane (not pulled all the way forward). This prevented me from leaving my truck on the lot, and I therefore had to leave my truck on the street.

Évaluation :

5

Nothing. Keep up the good work.

Évaluation :

5

The people that waited on me were very great and helpful and I appreciated it

Évaluation :

5

The entire staff at the Lancaster ave location was Professional and Courteous!..

Évaluation :

5

My favorite Uhaul location. I've rented so many uhauls and the staff here always has clean trucks, and are always super friendly greeting me as a regular. Kind of sad I wont be renting trucks as much anymore, they have always made very stressful days pleasant.

Évaluation :

5

The employees were lovely and very helpful. You need more staff. Too long a wait to be helped at pickup and drop off.

Évaluation :

2

I have rented here before. The service was great. I would like to be refunded the 25 $cleaning fee, I returned the van in the same condition I received. I mentioned it needed to be cleaned and got charged.

Évaluation :

3

I had to drive almost an hour just to pick up a truck to start moving that day. I made the reservation over a month before. No dolly either. Just a mess all the way around.

Évaluation :

5

Nothing... everything was great

Évaluation :

5

entire process was quick and efficient, staff that was working that day were nice and helpful

Évaluation :

4

Staff was very helpful and accommodating. I appreciated their willingness to clarify instructions for me during pick up and drop off.

Évaluation :

5

I like the location specifically. However, my experience with U-Haul as a company has been severely less than stellar. More than likely, I will not use them again

Évaluation :

1

****Location. 404 E Baltimore Ave. 19128 *****

Évaluation :

1

Never received my refund for coming under the estimated mileage and had to wait over an hour for customer service.

Évaluation :

5

You did it all for me

Évaluation :

3

the lock box in which you get your keys for movie pick up is very difficult to open. I arrived 15 minutes ahead of time and it took me 30 minutes to get my keys. After not being able to open it I asked an employee who also had problems but was able to open it in a few minutes. It's a process that should only take 2-3 minutes took me 30.

Évaluation :

5

Great people working in this location.

Évaluation :

4

I would like to know how can i rent the vam for a month.

Évaluation :

5

The young lady at the counter has excellent customer service skills. Each time I rent a van, she has been there with a big smile, very pleasant and helpful and always wishes you a great day and safe travels on your way out. Omg. How refreshing!!! I have been there when she was supposed to get off and pleasantly helped three customers because I was one of them. She is an asset to your organization!

Évaluation :

5

We rented a van for pick up at 8 am. When we got there only one woman was working to check people. She did a great job and moved people through fairly quickly, but it would have been better to have two people there early. Also our van was dirty with mud in driver and passenger areas and some debris in back. We opted to take it dirty because there wasn't anybody in to clean it. Drop off was easy and efficient. I am sure you are having trouble hiring people. Overall a good experience.

Évaluation :

5

You made it easy and affordable. Thank you

Évaluation :

4

Everything was great except the truck smelled so badly from cigarettes. Drop off was nice and easy and the employees were so friendly. When I picked it up the employee was on her phone the entire time and barely looked up. When asked where the car was she said that way and told me to just look for the matching number. I would have expected her to at least walk with us to show us. Overall it was a positive experience and the price was excellent.

Évaluation :

5

Just disappointed equipment was not available at.desired location for pick up (Roxborough)

Évaluation :

1

Window was greasy and dirty so much do I could not see on the road. Had to pull over and wipe the Inside....two warning lights on " low tire pressure" and the other I do not know?? Told staff upon retain. He gave me 10 $off. But that dirty window could have cost me my life.

Évaluation :

5

I have rented many U-Hauls over the years and this was by far the cleanest! Also, the staff were very friendly and helpful. You can tell this a a well-run, organized place with great customer service. Very happy with my experience.

Évaluation :

4

Everything good

Évaluation :

3

Please have staff submit correct charges when charging bank account. It is hard enough trying to dispute matters so Please save your customers time From having to go thru that and they can better trust services from your business. Your staff Frank and young associate at about 1:50 pm 5/29 was too suspicious and didn't appear trustworthy. The order didn't go under the Right address and Name for rsvp contract 94632251 as Shown On the receipt as requested. Looking now to general mgr Jordan to reverse the charge amount billed and bill the correct amount.

Évaluation :

2

Even though I declined all insurance on the web form to reserve my vehicle, somehow CDW insurance ended up on my bill. I didn't notice this until I returned the vehicle. I rent regularly from Uhaul, but the first time at this location. I won't be using it again.

Évaluation :

5

Thank you. Kindly email any remaining charges.

Évaluation :

5

Faster assistance with customer service rep.

Évaluation :

5

Great service, clean, organized

Évaluation :

5

I always have a good experience at this location. Great staff with good equipment.

Évaluation :

5

I have used this location for multiple moves over the past decade. I am very impressed with the vehicles and staff! Merci!

Évaluation :

1

Incompetent and rude staff. Unacceptable and enough to turn me away from UHaul.

Évaluation :

5

The manager and customer service rep were awesome and help correct a problem swiftly.

Évaluation :

5

Sales rep was great and very professional

Évaluation :

1

Truck was dirty AC did not work it was no AC they refused to change the truck also it has a transmission problem not safe at all they also charged me extra for 2 hours delay!!

Évaluation :

1

Truck was had trouble starting all day and the ac stops getting cold after 20 mins

Évaluation :

5

You can't improve Perfecter

Évaluation :

3

Just the condition of the truck. One on the head light was out Driver side sunshade broke Windshield was extremely dirty the AC putting out hot air, maybe Freon

Évaluation :

5

The Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice

Évaluation :

5

The staff was most helpful. Frank was especially helpful to me.

Évaluation :

5

Thankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z

Évaluation :

5

The staff was helpful and friendly. Frank was fantastic and very accommodating.

Évaluation :

4

NO COMMENT

Évaluation :

5

I want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn't deserve it. I drove and moved from New York to Philly and didn't have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren't so understanding and he deals with this daily. I don't know how far this review will go but I just felt the need to say something about Frank! Give him a raise!

Évaluation :

5

THE EXPERIENCE WAS EXCELLENT U-HAUL.

Évaluation :

3

I had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.

Évaluation :

4

Frank at the store at 61st and Lancaster in Philadelphia was super to work with.

Évaluation :

5

The manager there is the best

Évaluation :

5

So during this difficult time it's best to be kind to one another, you never know what some people are dealing with. So thank you to Frank and Jordan who work the U-Haul facility located on Lancaster avenue in the Overbook community, they totally exemplify customer friendly qualities to the best degree. They displayed patience & a positive professional attitude while answering the phone and providing service to the many customers waiting outside. 

Évaluation :

5

Tyrone and Frank went Beyond the call of duty they did a outstanding job and they’re located on 61st and Lancaster Truly amazing people

Évaluation :

1

When I moved my furniture to your facility from Florida there was nothing wrong with my mattresses. I placed my items in the storage in December and not one time did I come back to enter the unit until Sunday 4/5/20 to remove my furniture and close out my storage account. Sunday night I'm getting bit by bedbugs. Your units have bedbugs and I will be calling to speak to a Manager in regards to this situation. If my things became affected from renting one of your units, I wonder who else unit is being affected. Unfortunately, I will not be recommending that facility to anyone I know.

Évaluation :

5

I had an excellent experience at the facility and would use again.

Évaluation :

5

The general manager is the best

Évaluation :

5

Prompt service

Évaluation :

5

Great job

Évaluation :

5

The staff was very friendly and helpful, it served my purpose

Évaluation :

4

Thanks you all

Évaluation :

2

The staff was not friendly at all and helpful at all