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DOROTHY Y. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Overbrook
Testimonials From Recent Customers
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Great storage space in Round Rock, specially since I now have my things in another Uhaul storage in another state, I can say that the one in Round Rock is awesome and a lot cleaner! Not all Uhaul storage spaces are created equal, as I just found out, but this one is great!
Tania R. | Premières impressionsI was completely satisfied with the ease of check-in, check-out, and the van I rented. I will gladly be a repeat customer.
Don S.The USB port was broken. That was the only problem.
MATTHEW H.This is the second time I've chosen this location for pickup before they open. Both times my reservation was messed up and I couldn't get the truck at 8am when I wanted to. The truck steering was very off. I had it turned towards the left in order for the truck to drive straight. There was also a huge piece of plastic hanging from the front that they didn't even try to tie up. I also reserved a large dolly ONE WHOLE WEEK in advance. I called to confirm both the Dolly and the early pick up- I was told both would be ready. And then they didnt even have the large dolly. They charged me for TWO small hand trucks.
KRISTINA W.dont change the pick-up location twice and then tell me what i reserved was not there and get a smaller truck than needed.
George S.Love, the friendly staff. Staff made it so easy to rent and return. Thank you U-Haul!
John S.Service Rep was outstanding
Lawrence P.Continue your great customer service.
MILTON M.Customer Service was very helpful and friendly ðŸ‘👠Great service overall
TIEASHA W.Good experience overall. However, i did exactly 20 miles and in the final invoice saw that I was charged for 4 gallons - that is ridiculous! Surely the Cargo Van does not run at 5miles per gallon?
Jan H.Friendly, helpful staff
VAIKUNT R.Great staff!!!
KURT W.They have clean Truck and good customer service.
ZINA K.The sales person asked me return the vehicle 6 hours after my rental. The pick up was not clean!! And I was charged.
MARIO A.The place was unorganized and Jordon was not productive.
EDWARD S.Thank you ?
JOSEPH J.First of all your employees were very unprofessional and false advertisement. The pricing was not accurate it stated that the rental was 19,95 for the van I rented and I ended up pay almost 300 $. I ask the employee if I could drop off at another location and she told me no and the representative today told me that I could do that. The next time I need to rent a truck or van I will go through a car rental company. At least when they say 30 $a day that's what it is. I also put fuel in the van and they still charge me
IRENE T.The gentleman was very processional and did a great job!
ANTOINE G.Excellent customer service!
Aron D.Had to wait about 45 minutes to pick up the van i had booked online. anyway, people there were friendly and helpful.
VITTORIO M.Communication really wasn't that good.
JENNIFER H.You can NEVER reach anyone by phone and this location is DISHONEST and lied about the gas and mileage. They did not check the vehicle back in when it was dropped off with <10 miles driven on truck. They wrote that I drove 235 miles in less than 2 hours. I dropped vehicle back off at 12pm (employee said how quick I was and that he would mail me my receipt). The receipt he send misrepresented what I actually did (drove <10 miles, had wrong mileage both in and out of store, and said I returned vehicle at 1:00 instead of 12:00). I have pictures of the mileage and fuel guage. I attempted to upload to the site, which it wouldn't let me do AND my attempts to call and speak to anyone failed because no one ever picks up the phone. This was a horrible experience and I want a refund for the over-charges that are complete LIES. I will send photos of what I have for proof when you contact me. By the way, the worker was Shamya Smith Wessells and she was working with a male "manager". She had no idea what she was doing and neither walked me out to vehicle to check it back in. They just took keys from me.
ANNA L.I was overcharged by at least 160.00. I will be contacting the Philadelphia police department and a lawyer if this is NOT rectified immediately!
Lynette B.Nothing keep up the good work!!!
VINCENT W.Everything was great when I rented the truck but the PROBLEM was with the return the worker was rude I was not given a receipt after asking more than once!! Had to take a picture of the dash to have a record of the gas and mileage not helpful at all!
THOMAS B.Not the fault of this location, but the after hours return did not work, and customer service was not helpful or responsive. The representative also said she would extend my reservation until 8, but it seems like that didn't go through.
Alexandra H.Keep the all vans and trucks clean.
Tracy B.On pick up the rep was very nice, fast and concerned was I please with very thing, on return it was another female rep and she was just as nice .. I would said to improve Uhaul overall service would be to have more workers like to to ladies that served me yesterday.
Derek W.My experience was fine but I was suppose to get one month free which was suppose to take me to August 26 2021.
Theodore J. | Expérience généraleService was good and they work well as a team. he manager tends to the customer's needs. There was a trainee who was just starting and she had o deal with a computer error regarding my order. She handled the situation with relative alomb. The communications between the regional office and its satellites presents as abysmal with respect to ordr placement. Subsequent to pre-ordering and uploading my information on-line, I was asked for the same information when I went to pick up my truck. This is a problem that I have encountered twice tat has yet to be corrected. There are other options with respect to truck and storage space rental that warrant exploration, given the lack of systemic correction evidenced by U-Haul. While the person at the location provided exemplary service in a difficult situation, U-Haul's regional office failed to follow through on ensuring that my order was ready when I arrived. In other words, the systemic process created a problematic situation that has yet to be corrected, thereby placing both the local merchant and customer in a potentially precarious and conflictual situation. Had there been any losses incurred as a result of such, the question of legal liability would rest squarely on U-Haul's shoulders. My feedback? Devote energy and effort towards creating a system that works to avoid liability lawsuits. Also, be sure to reward the staff at the Lancaster Ave. location because they saved your asses from incurring such a lawsuit. Fix your shit, U Haul!!!!
EDMUND P.The place of pick up was changed without notice to us. We went to the location on the contract and the place was locked up tight. We drove for two hours trying to find another rental before we realized (after being on hold with customer service for 30 minutes) the truck was at a different location. This is after the pick up time was delayed from 12 noon to 4:30 p.m. A nightmare! You need to get your support/logistics in order. Very disappointing.
Joseph Z.Reserved a truck a week ago, and truck was not available when I showed up. I had to take a much smaller truck and had movers waiting for me that I was paying by the hour for. I had to make multiple trips because of it and was charged.
bufus O.I was double charged and now having trouble getting assistance in getting this issue resolved
RICHARD B.Continue the great service!
DERRICK G.Thank you ?
JOSEPH J.There was a bit of a wait but staff were very friendly and accommodating
Robert F.Very Helpful
Tina B.Good employees. Great attidude and very helpful.
JEFFREY R.The 2 gentleman at the service desk were very professional. They made my experience pleasurable. Good old fashioned customer service at its finest.
ARCHIE M.There has been a tremendous improvement at this site It was clean, well organized and best of all every person I interfaced with was pleasant, respectful and knowledgeable! Thank you to all
WILLIE G.Great Customer service
NAFEESAH R.I don't not have a recommendation at this time.
TYREEK C.More employees are needed at this location to speed up service. Employees feel overworked so they try to avoid tasks.
DOMELIA D.Staff are friendly, professional and helpful. Always use this location
KERRI W.Very helpful and professional. There customer service was outstanding.
WINDRA W. | Premières impressionsgoood !
SHAWN L.My entire experience was wonderful
RUDOLPH A.If the lights on the vehicle says service soon it shouldn't be sold to a customer door handle tore off I cut my hand I didn't take it back because I really needed it I never had a truck like that before the gas went down real fast it never happenedvto me before the cargo trucks are good on gas if the maintenance is kept up with
IDESSA C.Until this recent rental I was satisfied w service at this location. However, integrity is everything when doing business. I was charged for 2 days when i returned the truck timely for a 1 day rental and when I upgraded from a 10' to a 15 ft rental the customer service changed the insurance I selected from the 14 $plan to the 28 $Plan without mention. Ok you got me because I didn't pay attention but don't worry you won't get me again.
David K.Great job
DOLORES B.They were very professional and friendly.
Elizabeth G.The trailer I rented was in poor condition as the safety chains weren't able to safely secure the gate. In addition, the trailer was full of contractor cement remnants. I had to put a tarp over the entire bottom in order for my items not to get damaged and dirty.
Stephen L.Not sure this is your fault, but there was a truck parked in the middle of the return lane (not pulled all the way forward). This prevented me from leaving my truck on the lot, and I therefore had to leave my truck on the street.
Dhruva R.Nothing. Keep up the good work.
CURTIS O.The people that waited on me were very great and helpful and I appreciated it
Stephen B.The entire staff at the Lancaster ave location was Professional and Courteous!..
CURTIS B.My favorite Uhaul location. I've rented so many uhauls and the staff here always has clean trucks, and are always super friendly greeting me as a regular. Kind of sad I wont be renting trucks as much anymore, they have always made very stressful days pleasant.
Phillip C.You made it easy and affordable. Thank you
JAY P. | Expérience généraleEverything good
Theodore J. | Premières impressionsThe Supervisor Gordon is a keeper, professional, well mannered and makes sure your customers are pleased and that all is well THANKS it’s only one thing control the Mice
Elisha J. | Expérience généraleThe staff was most helpful. Frank was especially helpful to me.
MARY S. | Expérience généraleThankyou! Uhaul family for being there for the people... when persons have nowhere to live or their just on the move or in transition move... your there!!! With a safe secure environment to store their things... we the people are happy! your there dependable and trusted... s.y.z
Saahraaki Z. | Premières impressionsThe staff was helpful and friendly. Frank was fantastic and very accommodating.
darlene t. | Expérience généraleNO COMMENT
Regan A. | Premières impressionsI want to particularly point out the professionalism and patience from Frank. He is amazing at what he does and the kindness person I have met. He is smart, efficient, compassionate and a total asset to your company. I do believe uhual should hire security for his location as well as others because online uhual promises or messes up something with a move and people are mad they take it out on him and he doesn't deserve it. I drove and moved from New York to Philly and didn't have a unit ready for me but he kept his composure and figured out how to deescalate the situation with some other agitated customers that weren't so understanding and he deals with this daily. I don't know how far this review will go but I just felt the need to say something about Frank! Give him a raise!
Stefanee M. | Expérience généraleTHE EXPERIENCE WAS EXCELLENT U-HAUL.
Robert B. | Expérience généraleI had to sweep up lots of mouse & rat droppings from my storage units.. It was all over and in my belongings. I had to wipe my belongings off and check for droppings and live rodents before putting my items in my car. U keep raising the price for "maintenance " but this is unacceptable and customers should be made aware of the rodent problem.
Daryl W. | Expérience généraleFrank at the store at 61st and Lancaster in Philadelphia was super to work with.
ALAN O. | Premières impressionsPrompt service
Jahleem F. | Premières impressions