Customer Reviews for U-Haul Moving & Storage of Owings Mills

218 évaluations

10425-10431 and 10435 Reisterstown Rd   Owings Mills, MD 21117

(443) 213-0999

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(443) 213-0999

10425-10431 and 10435 Reisterstown Rd
Owings Mills, MD 21117

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

excellant in everyway

RANDY C. 
Évaluation :
5

Find A easier way to return the truck doing after hours.without feeling like you have to pay 20 dollars.

wanda F. 
Évaluation :
5

No comments

RODNEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA B. 
Évaluation :
5

Great service in every way.

MARK H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHARON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILSON G. 
Évaluation :
5

Excellent customer service.

JOSE C. 
Évaluation :
5

The representative were very nice and they gave me a choice in the make which turned out to be better than the brand new one they gave me last time. Return was quick and easy. I would definitely use them again!!!

PATRICIA L. 
Évaluation :
5

Great service!

Anthony G. 
Évaluation :
5

Gentleman was very friendly & professional. Another great experience.

STEPHANIE N. 
Évaluation :
5

Keep everything the same

KENNETH M. 
Évaluation :
5

Everything was above stardard! They were quick, explained everything and when I needed additional help, they made it happen with no problem. About make a request right now.

PATRICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY P. 
Évaluation :
5

Everything was nice new place new vehicles staff was excellent manager has excellent walking in without appointment got a new van excellent place

Paul C. 
Évaluation :
5

Excellent

LATONGA C. 
Évaluation :
5

Good and helpful uhaul staff

CHUKWUEMEKA A. 
Évaluation :
5

Awesome experience. Thanks

ROGER L. 
Évaluation :
4

My customer service person was absolutely wonderful he was very helpful, fast and courteous. He is a mew employee but Uhaul should be proud of this new-hire. This is coming from a customer service manager and trainer -S.Gray

Stacey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATVEY Y. 
Évaluation :
5

guy let me wait for my ride inside the store which was spacious and looked fairly new...

ROBERT B. 
Évaluation :
5

Provide Military Discount

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNAMAY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina P. 
Évaluation :
1

I waited for an hour before I was even acknowledged. This hour cost me time in my rental and messed up my moving plans. I returned the vehicle clean and was still charged a 25 $cleaning fee without a phone call or notice. The fuel indicator was above the 1/2 tank mark I was charged at a 1/2 tank level. For 15 gallons when I drove under 30 miles. Total rip off. I was also told I would get a military discount which is why I chose that location on top of convenience, no such discount. Terrible customer service and experience. I will be disputing the charges.

Paul J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANA T. 
Évaluation :
1

Everyone outside this location were extremely helpful.

Ruchel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavar S. 
Évaluation :
5

I've rented many uhaul trucks lately and this is the one and only facility that has a cleaning/disinfectant station outside that customers can witness the trucks being cleaned and disinfected. I would definitely use this facility again.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILSON M. 
Évaluation :
4

The entire experience, minus the location, was completely horrible and I would never recommend uhaul as a company to anyone. I have never been more inconvenienced by of a company's negligence in my life. The location was clean, one employee (amanda?) was friendly, the others were not. The truck was not in great shape mechanically. I am very dissatisfied and will recommend people use a different company.

APRIL A. 
Évaluation :
3

There were errors in my charges. One of them was fixed but the other one wasn't. The issue was whether I brought the vehicle back with a 1/4 tank full. Their customer service said it was less than 1/4 full and charged me not only for the extra 1,3 gallons of gas but slapped on a 30 $fuel fill-up service fee. I was careful to fill up the tank to at least 1/4 and the photo I uploaded when I returned the vehicle showed that it was 1/4 fuel. She claimed that it was because the photo was taken at “an angle”. I have concerns about the service that I received in that respect: 1. The clerk who checked me in mentioned a 4 $per gallon fee for gas but never once said there was also a 30 $extra charge. Customer service, in insisting that the charge was accurate, referred me to the fine print in the contract, but the check in clerk should never have provided misleading information knowing fully well that I wasn't going to take the time to start studying the contract to confirm the veracity of his statements in the 4 hours rental time that I was allocated. 2. I was surprised that customer service would quibble over charges for 1,3 gallons and, rather than give the customer the benefit of the doubt and waive the charge, risk losing a future customer. 3. I don't know what the service charge would be for considering the next customer is the one that is given the responsibility to fill up the tank, as I was when I picked up the car at 1/4 full. 4. The customer is not given much direction at the outset about how the rental works or how to return the car. You are supposed to figure this out by checking online instructions upon returning the vehicle while sitting in a dark car park. 5. On the plus side, when I called for information before making my online reservation, customer service took the time to help me figure out what size vehicle I should rent.

Morenike O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

The mileage calculation on the odometer is not great. Every half mile is registered as one mile ,the odometer system is adjusted to take extra money from the customer. I will campaign a video on YouTube how U-haul charges extra money by adjusting the odometer. And I will never recommend for nobody.

YONAS K. 
Évaluation :
5

I appreciated the customer service. All staff that was there created a positive experience. Kudos to them all. Patricia Hill

PATRICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAU LUN T. 
Évaluation :
5

Awesome helpful employees!

Bryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR W. 
Évaluation :
5

This U-Haul location is nothing short of amazing customer service.

LINDA P. 
Évaluation :
5

Nothing service was great

DEBORAH C. 
Évaluation :
3

The battery died on the truck and we had to f he eat a jumpstart.

JUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yau Lun T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WELTON L. 
Évaluation :
1

They had moving and storage on their signs but didn't have storage available so I had to pay to go to a separate storage place up the street which cost me over 100.00. I am very unhappy

Shanah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YASEMIN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDITA P. 
Évaluation :
4

Although this was a convenient location, I really wish our experience was better. We were not told or warned about the double pricing should we return the equipment after closing. Had we known, we would have returned the truck before the office closes. U-Haul really need to tell customers about price changes or penalties and such. If I can avoid doing business with U-Haul in the future, I will definitely do so since this is not the first time this same thing has happened.

STEVEN R. 
Évaluation :
5

The customer service personnel at this location couldn't have been more friendly and accommodating. They were a joy to deal with. JC

JOSEPH C. 
Évaluation :
5

The manager had a new team but theu took great care of us!

Morgan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jshontane A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
2

I dealt with 2 employees. The first (Alison?), was very nice, helpful, and professional. However, when I returned the van she turned the check out process over to a young man. He was exceedingly rude. I returned the van early, and with more gas in it than when I picked it up. He insisted on charging me a fuel surcharge anywY, even after I showed him the mileage and my fuel receipt. He said that he acknowledged that I had overpaid for gas, but he he was leaving the charge on my bill. I said :I just demonstrated that I put more gas in it then I used, and you're charging me anyway?" His exact response was "Yeah, pretty much". I don't care about the 6 $. I DO care about getting deliberately ripped off and disrespected. I will never use this location again. I frequently rent from Enterprise right up the street, and have always had a smooth transaction. I'm sticking with them from now on.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
2

Service à la clientèle

Ashley L. 
Évaluation :
5

My customer experience with Amanda was Awsome! Very nice and pleasant to work with. I would recommend this location to anyone, and please ask for Amanda 😊!!!

India G. 
Évaluation :
4

The truck did not have an ice scraper for the windshield the window was frosted and the ice scraper would have been helpful

STANLEY P. 
Évaluation :
5

nothing

RAYMOND W. 
Évaluation :
5

Both the manager Amanda and service representative Anthony were extremely friendly and efficient when assisting me with my rental today. The truck was ready upon arrival, cleaned, with a full tank of gas. Amanda and Anthony made it a truly great experience and I will use this location when I need a rental in the future. Thank you both for your excellent customer service!

TIFFANY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
1

I would like a call from management 717-951-8782

CAROL J. 
Évaluation :
5

Rent me a van for 4 hrs at a better deal.

Neal R. 
Évaluation :
3

I gave this location an average rating because they were able to get me a truck. But, I will never rely on UHaul Company again. I reserved a 20 ft truck two weeks before my move. I arrived at my selected location (Hampden) at 7:30 am - my scheduled pick up time. There was no truck for me as they rented it out from under me the night before. Other people came in after me and drove off with trucks, but nothing could be done for me bc “my truck” still had not been returned. It was 10/31 so there were no trucks available virtually anywhere. About an hour and a half after my scheduled pick-up, I was told I'd have to go to Catonsville where The person that rented my truck decided to dump it. So I drive over there. Wait in another line (outside in the cold bc of COVID) all to find out there was no truck. And the Uhaul reps there did not care at all. After I got inside and explained what was going on, the guy working the desk basically put me off to the side and ignored me. After 20 min of just standing there and realizing this guy is not going to do anything, I call the manager at Hampden (who was the only one working to make the situation right) and he says he's found me a 15 foot truck in Owings Mills. I'm now over 2 hours behind with movers (I'm paying hourly) waiting for me to arrive. I get to Owings Mills and I'm told they have no trucks available. Of course they don't. It's the last day of the month. I start to lose it and suddenly they have a truck, which I appreciate. But the millennial processing the rental is totally insensitive to the situation and treats me like he's doing me a favor by giving me his employee discount on the rental. Then he tells me I have to drive the truck back to Owings Mills as soon as I finish (suggesting that night) which is an hour from my destination WHEN I RESERVED A ONE WAY RENTAL and was supposed to be able to drop it off locally. I ended up starting my move 3 1/2 hours late. I Lost my movers and had to scramble to get last minute help, which cost me 3x as much. Complete fail UHaul. The whole ordeal ruined what was supposed to be one of the happiest days of my life - moving into the new home I just purchased. Merci.

JULIE R. 
Évaluation :
4

One of the tires ended up needing more air

Alexandria S. 
Évaluation :
5

I am not sure there is anything this location can do to improve. Staff went above and beyond my expectations (they are high) to provide me with the best experience and top quality product i have had.

DENNIS A. 
Évaluation :
5

The manager here was INCREDIBLE! He was so helpful and made the experience as easy as could be. Earlier in the morning, I had gone to get a truck at the Uhaul BP slade location and had the worst experience with the manager there, who refused to give me the van I ordered or the furniture dolly and furniture blankets I ordered (it was pouring rain) So, I went to the Owings Mills location all prepared for another bad experience, but instead, I had the BEST possible experience! The manager had the van available and ready when I got there, the dolly, blankets, and the furniture dolly. THANK YOU!!!

AMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONYA C. 
Évaluation :
4

BIG PROBLEM!!!!! I had reserved the Truck from a different Pick Up Location: Battery Warehouse Reisterstown 11809 Reisterstown Rd Reisterstown, MD 21136 NO ONE EVER CALLED ME TO LET ME KNOW THAT THE PICK UP LOCATION HAD CHANGED!!!!!!

Travis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI J. 
Évaluation :
5

Robin the best

Jerry S. 
Évaluation :
1

I reserved a uhaul a month before moving this past weekend on 10/17/2020. I was contacted the Wednesday prior to this move stating that this location did not have the 20' one way truck I reserved a month prior. The call stated it was in Baltimore. I took an Uber to Baltimore to pick this up, the truck was not there. I took another Uber an hour away, the truck wasn't there - in fact - no one was there. Looked like a deserted location. I called the uhaul corporate number and was told that Owings Mills had a 10' truck but it was NOT one way. So, I got half the truck and was not able to drop it off an hour away where I moved to. This affected friends of mine, one of which is an Iraq war vet with PTSD and their children. This also made me end up having to hire movers, which I had not originally done so as to keep costs down. I will never be using uhaul again after this. This company is an absolute joke.

Adam T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon T. 
Évaluation :
5

We are very happy

CAROL J. 
Évaluation :
5

The manager there was the nicest lady in the world and she took great care of me!

Bryan B. 
Évaluation :
4

Instructions for self pickup were not clear

ALITA H. 
Évaluation :
5

The mobile check-in is awesome. Bogs down at times, but beats standing in line behind someone who's clueless.

Neal R. 
Évaluation :
5

THE HISPANIC GUY WERE POLITE UNDERSTANDING PATIENT SMILING 😃 AT ALL TIMES. THIS YOUNG MAN ALONG WITH ROBIN HOPE I HAVE HER NAME RIGHT ARE SOME OF THE EMPLOYEES THIS COMPANY NEEDS.

Jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrice B. 
Évaluation :
5

Rien

isaac B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtina S. 
Évaluation :
4

The hitch connection to the ball was loose even when it was tightened as much as possible. Additionally, the rollup door became jammed and we had to take 30min+ to fix and untangle the cable.

MARCUS H. 
Évaluation :
5

That lady Robin his the best

Jerry S. 
Non reviews have been submitted for this location.

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