Customer Reviews for U-Haul Moving & Storage of Paducah

2 290 évaluations

2170 Irvin Cobb Dr   Paducah, KY 42003
(Right at intersection of Bridge St and Irvin Cobb Dr)

(270) 442-9186

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(270) 442-9186

2170 Irvin Cobb Dr
Paducah, KY 42003
(Right at intersection of Bridge St and Irvin Cobb Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward K.  |  Expérience générale 
Évaluation :
2

Your personal hooked the trailer and said I needed an adapter. After installation of adapter personal left. I checked the trailer door and it was open and lights weren't working. Went back inside and told personnel and she came out again with a guy and they finally got it to work after trying 2 adapter. Got to loading site and no lights. Called office and was told sorry we sold you the right adapter, you must of hit a bump. My brother looked at it put zip ties on it and it stayed in. I have rented many truck from you all in pasted years, but customer service was lousy.

JANIE J. 
Évaluation :
5

The lady who checked us in was friendly and supportive. We were tired from the long drive and the move and her upbeat attitude was a bright spot on an exhausting day.

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KISTEN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELSEY L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DUANE R. 
Évaluation :
3

Truck was dirty and smelled bad, also power steering was going out when I had to turn sharply.

Cody W. 
Évaluation :
3

The van I rented was covered in bugs and the cargo area mat was dirty with mud when it should have been cleaned and washed before renting to me or others.

micheal E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL D. 
Évaluation :
5

The guy was super helpful and made sure I knew all of the insurance information and that I knew how to return my vehicle. He went above and beyond and had a good attitude and made friendly conversation. Great employee, great experience, and great location.

JON W. 
Évaluation :
4

I made the same trip from Paducah to Louisville several times in uhaul trucks and trailers. However, this time My card was charged in the amount of 145,60 $ in addition to the amount I was charged by uhaul in Paducah. I was accused of going way over the allotted mileage. When I was trying to discuss the matter in the presence of uhaul Paducah associates the associate in Louisville hung up in my face. The Paducah rep said " man he hung up on you ". He said I brought the truck back late without considering the different time zones. All my experiences with uhaul had been good until this time. The truck was returned to JM Automotive.

LOUIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANI B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Mr. Bell was a pleasure to do business with. The truck I rented was just the right size to get all my goats and pigs moved to the new farm.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian C.  |  Premières impressions 
Évaluation :
5

Le service à la clientèle était génial. Hook-up was easy and assisted by location staff. Really liked the pictures used to agree on trailer condition before final rental checkout.

TODD C. 
Évaluation :
5

The lady that checked the truck back in was Super Nice and very helpful!!! Awesome job!!!

Anthony W. 
Évaluation :
1

I made a reservation at 3:00p. Showed up at 3:00p, no one was there and doors were locked. The door had a sign that said be back at 1:30p. So we checked our email and the reservation had been changed to 3:30p so we waited until 4:00p and no one showed up. Called the regional office. They also tried to contact the owner and could not get a response. We ended being sent way out of our way to the other side of town for another UHAULâ€" but no guarantees. Whole thing was ridiculous and unprofessional. Don't use this placeâ€" extra stress and put us a day behind in our move.

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA M. 
Évaluation :
2

These two kids checked out the truck like looking at a new car. I forgot to gas it up , went around the corner less than 500 feet to do that came back and the twirp checked the mileage again. I hate uhaul

William C. 
Évaluation :
2

AUDIT AND REVIEW NOW THIS LOCATION for minor and MAJOR infractions or criminal activity. What once was a GREAT storage and rental company to do business has become a nightmare. The buck stops with store management, not just store management, BUT regional management.

David D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Y. 
Évaluation :
5

I've used this location several times, I've never had any problems. Always a pleasant experience!!!

Douglas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OONA-LAURA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIKASKUMAR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey C. 
Évaluation :
3

Took a few minutes to locate an employee to help disconnect the trailer

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED J. 
Évaluation :
1

My experience from the get-go was horrible in Phoenix they dropped off the U boxes and they put one too close to the curb of my apartment sidewalk so I had to pull up on the door each time and I ended up pulling my back out I am into chiropractic physical therapy injections for about 1 000 $they arrived in Paducah three days late the guy at the Paducah location was an absolute jerk I will never ever refer anyone to U-Haul again they cannot even tell me where the hell my new boxes were on a daily basis.. they get to the U-Haul location in Paducah and they had no way to deliver my boxes to me so I started unloading them into my little car throughout the day and told the owner of that location I will be back with trucks to put the new boxes on them to deliver to my home I came back at 5 PM the girl in the office was absolutely rude to me I asked her how do I get these boxes onto the trailer she said we have nobody here to help you? I said what am I supposed to do it she said do what you've been doing all day and unload the boxes into your vehicles very poor customer service.. We had to make four trips in two different trucks to get all of my stuff after U-Haul charge me 5 000 $to deliver I will never ever use U-Haul again I know you will not take my comments And concerns seriously but I feel like you guys ripped me off for 5 000 $.. on top of that I have physical therapy three days a week chiropractic care and injections in my back and one month later I'm still in pain so thank you U-Haul.. Feel free to call me 623-512-9427

Marie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
1

They were closing as I arrived and asked me to use the website to complete my return. I followed the instructions given (including leaving the gas tank more than half full (as instructed by pickup location), yet I was still charged for refuel as well as charged for an extra day. Due to the lack of communication between locations, I will absolutely not be using U-Haul at all in the future if I can help it. I hope you enjoyed stealing 100 $from me.

COREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEAN S. 
Évaluation :
1

The self storage units are in disarray. There is spray foam insulation on the ceiling that is falling off everywhere. It looks disgusting and appears as if it could create a health hazard from the insulation dust particles it creates in its current state. It gives the appearance of an abandoned building after a fire with the insulation hanging and falling off the ceiling everywhere with no signs of it being swept off the floor. The employees were nice enough but the state of the facility is very alarming, in my opinion.

McCoy K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mccoy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
3

You need to repaint the vehicle it was very very Rusty, it looked terrible and the engine didn't run right. Having to interact exclusively with a computer and no human interaction prior to pick up was very difficult and I find that to be the worst part of the whole experience. Every time I tried to call any phone number I was always put through to a computer I never got a human being. Because of this I had to set up my reservation on the interne. Anytime I tried to check on my reservation via the telephone I never was able to talk to a human all I got was computer generated information that was very frustrating to say the least and I never got any of my questions that I had prior to pick up answered.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY B. 
Évaluation :
1

I had reserved a truck a month before pickup to be in Evansville, I called the day before and was told that they didn't have a truck we would have to go to Boonville, when I called Boonville they said they didn't have out information until right then and that someone else had already picked up the 26” truck but was to return it Saturday by 10:30am. I called saturday at before leaving and we were informed we would need to call the office in Louisville that the people decided they weren't returning the truck till the following Wednesday. I called the number and the only available truck was 2 hours away in Paducah,KY. We had just drive 14 hours home Friday from vacation and was set to leave Monday and drive 16 hours to our new home in South Dakota. It was very upsetting to have reserved a truck only to find out both places didn't have one because they had rented it out to someone else and we had to drive 2 hours away. We will not be using Uhaul again.

Jeramy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

No suggestions

Bradley N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mccoy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

The attendant was very informative and helpful.

Eugenio R. 
Évaluation :
1

Believe a customer! I left with the gas 1/16 over 3/4 of a tank and I took a picture of it and the mileage before I left the parking lot with my online link to verify the truck didn't have any issues. I was told I wouldn't be charged the 12,75 $ fuel charge and I was. I will never rent from Uhaul again because I was lied to straight to my face!

Fallyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny W. 
Évaluation :
1

Older woman at the counter was very rude. Younger woman at the counter lied about available vehicles and was very rude when we picked up the keys for an online order.

CARISSA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carissa H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AMANDA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Selise R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fallon H. 
Évaluation :
5

STAFF AND WORKERS WERE VERY NICE AND FRIENDLY. MOVED US IN A TIMELY FASHION. THEY WERE VERY CARFULL WITH OUR FURNITURE AND WERE SAFTY MINDED. WOULD RECOMEND THEM FOR ANY MOVE YOU HAVE !!!!

MICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYNARLDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATLEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEAL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Nothing, I have used this same location several times due to the hassle free, excellent customer service

Tammy S. 
Évaluation :
5

The staff in Paducah store was extremely professional and very courteous. A very pleasant experience.

Jeffery B. 
Évaluation :
5

U-Haul

Dakota M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim E. 
Évaluation :
4

The driver's side windshield handle LEAKED twice,both times it rained. I left the goldfish snacks under the passengers seat. Other than them two items it was great

MICHAEL S. 
Évaluation :
1

This was the worse truck I have ever rented. I was over charged. The truck died going down the road. 2 hour hold times to be hung up on. I have rented a lot and don't know if I will be back.

Amanda M. 
Évaluation :
5

Excellent Customer Service.Everyone was extremely nice.I have always,and will continue to use and recommend UHaul for all my moving and storage needs

Somona C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON M. 
Évaluation :
1

The person that was in taking my vehicle and my dolly told me that they were not going to help me take my car off of the dolly. Stating that they were not going to help me with the straps the ramps or the chains that were attached to my car, and then argued with me when I explain to her that I did not know how to take all of those things off of my vehicle. I tried to explain to her that I didn't strap my vehicle on there, I was obviously confused and incredulous that I was in the middle of nowhere and I wasn't gonna be able to get my vehicle off his dolly and she started accusing me of being loud with her, I burst into tears called my uncle to try to get help with trying to unstrap my vehicle from the dolly, and a few minutes later the manager finally came out and explained to me that the intake personnel was misinformed, and although she apologized to me for several minutes I wanted nothing else to do with this company. And I am sacrificing a whole truckload of my personal items to avoid having to deal with your company again

Lisa Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARYAN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

R Mark H. 
Évaluation :
1

Clerk charged me the 14 $insurance package even though I told her I didn't want it.

Brent W. 
Évaluation :
5

The manager/owner went over and beyond to help me. This store has great customer service. I will use them in a heart beat again.

Laury S. 
Évaluation :
5

The owner/manager went above and beyond to help me at this store. I would highly recommend doing business with this store. Even though they are hard to get through to on the phone (like all other U-Haul stores) they do offer great customer service in person. Couldn't ask for better.

laury S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samona C. 
Évaluation :
5

Excellent customer service! Staff very friendly and helpful.

TAMMY M.  |  Expérience générale 
Évaluation :
3

Make sure someone answers the phone. Called 6 times nobody ever answered phone. Called national number was on hold nobody ever came on line. Poor way to do business.

SCOTT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joleen Z. 
Évaluation :
3

Make key drop off easier to locate and see. Maybe a reflective strip

VANCE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY H. 
Évaluation :
5

I was so grateful how u-haul treated me with my rental I will for now on be using y'all and we'll recommend you to family and friends" Thank you!!!

donna E. 
Évaluation :
5

Excellent service and got in and out quick.

Gary T. 
Évaluation :
5

Loved unit

Tiffany H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FORREST E.  |  Premières impressions 
Évaluation :
5

Service was good on both en

KENNETH P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail K. 
Évaluation :
2

The service was fine and the people quite nice. The problem was when I told the agent about the issues with the truck. He said "okay, we'll take care of it" but didn't make any notes regarding my complaints. I doubt very seriously that anything was done and the someone else was put on the road in that dangerous truck.

ETTA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarinda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
4

Staff member was very helpful

MELINDA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALANA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah l.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page