Customer Reviews for U-Haul Moving & Storage of Palm Bay

Évaluation :

5

Super easy and front desk staff was amazing would highly recommend painless process

Évaluation :

5

I had a great experience…. My unit had been flooded and the staff assisted me moving my possessions to another unit…. Thank you…. Linda 殺殺殺

Évaluation :

5

Todos los empleados son muy amables. Alquilé una camioneta y la puerta de atrás que se enrolla hacia arriba se quedó atracada dos veces. No pude manejar con las cajas cerca de la puerta. La camioneta sonaba como cafetera vieja. Inspeccionen sus camiones. Gracias.

Évaluation :

4

Administrative challenges was a little frustrating when we realized that we had been paying for "3 units" rather than 2. The 3rd unit was in someone else's name but some how we were charged. It was fixed quickly, so that was good.

Évaluation :

5

Everyone was very helpful anytime you had questions and thank you for the good service.

Évaluation :

3

barely anyone working, the guy helping us kept stopping to talk to a friend. we had a unit reserved and when we got there he told us someone gave it away to someone else so we had to get another one which was more expensive.

Évaluation :

5

Your staff is so friendly and courteous. Everyone was willing to help if there was an issue.

Évaluation :

1

They sold all of my things without my knowledge nor letting me try and get my belongings back. I have a family of 6 and all of my children belonging got sold off to other. Due to Covid I was on unemployment and they knew that because I communicated back and forth with them. My whole family has fought Covid 5 time and due to that I have been late on my storage.

Évaluation :

5

The storage unit was perfect. I

Évaluation :

3

Both the video provided to assist in moving in, and the contract emailed to me specified that a lock would be provided. Video stated to break the seal, open the door and the lock would be inside the unit. There was no lock, and I was told at the store that I would have to purchase their lock. I also had a hard time locating the unit. The layout is confusing, and it is quite a way from the entrance. It is unclear how and when to enter the access codes, especially on a Sunday when it was considered after hours. I finally figured it out. The unit was clean when I arrived, and after the initial frustrations all went well with the move in.

Évaluation :

1

I reserved a 10x15 online 1 week prior to going in. Upon arrival I was told the unit I reserved was already sold and they did not have another one. I had to settle for a 10x10. After completing paper work I went to my new unit only to find it already had a lock on it and a notice saying it had been evicted due to non payment. I then went back and told the associate, who then had me walk back to the unit to confirm what I had told her. Upon arriving back at the check out area I was told they didn't have another unit and they could offer me a 10x8. I reluctantly accepted it because I needed a unit and wanted one at this location since it was convient for me. After going to the unit I realized I would not be able to fit all of my furniture in such a small unit. I notice another unit with a green tag that looked to be the size of a 10x10. So upon arriving back at the check out for a 3rd time I asked for a refund and acquired about the other unit I had seen. The women looked it up and found out that even though the last person had cleared all of thier things out uhal never actually took them off of the unit. That's why it wasn't showing as available. She called the previous customer to confirm they had closed out account and after talking to th gentleman told me they could offer me that unit. I had to settle for a smaller unit but was happy that I had one. After arriving home and a couple hours later I received a call from uhal. I was told that when they kept switching the units from a 10x10 to a 10x8 then again to a 10x10 they refunded me back to much money and needed me to return to the location to give them back the 31 dollars they had given me. I understand mistakes happen but after all I had been through to then ask me to drive back to the location was unprofessional. It was there mess up and they should have owned up to it and taken the loss. Especially after making me wait in line 4 times and having to basically tell them about a storage unit that was available. If it wasn't for the fact that the facility is well lit clean and convientet and the fact that I am also getting a truck from this location, I would have had no issue getting my money back and going to another storage company. Staff was friendly but my experience was unprofessional and disorganized. A big let down from a company I have used many times before.

Évaluation :

5

Every staff member we have encountered has been extremely helpful and friendly!

Évaluation :

5

Thanks for your help

Évaluation :

5

Great and friendly customer service

Évaluation :

2

Wasted a long time in line, their computer system didn't work, my card doesn't work. No carts, awful parking for unloading. Looks like the entire roof leaks , including over my unit, fans, electric cords running everywhere trying to dry damaged items. I used Uhaul because the one in Totowa, NJ is great. This is the complete opposite! Can't wait to get my stuff out of there.

Évaluation :

3

For the most part the location was very clean but the first unit that I was given was not and it was full of dead roaches. Most of the staff was helpful but there was one who even though he did help us he would not put his phone down to do so. He walk around the whole time watching shows on his phone and even when we asked got help he still had his phone to his face while talking to us.

Évaluation :

4

Very busy facility one time I had a very hard time getting the phone to answer to the Melbourne office directly so they could pull my Ubox

Évaluation :

5

never had a problem staff always helpful

Évaluation :

2

We used a uhaul box.we called 24 hours ahead to access box.when it arrived at destination, staff could not find it.so we tried a week later,still could not find it.so on the 3rd week staff finally found it.we accessed it a 2nd time,called 24 hour in advance, with a set time to access box.get there and box had to be found,it was not waiting for us,so why have us call ahead to set time.outside of that,I'm satisfied, hope you guys can make the box ordeal,better for someone else.

Évaluation :

4

My queen mattress and box spring had black mold all over it and some boxes were wet. This needs to be fixed for the next customer. The floor in the back wall is damaged. 

Évaluation :

5

The attacks have always Been Great Up Keep.. The Staff at the Location in Question ; Was very Professional..and Courteous.

Évaluation :

5

Very satisfied!!🇺🇸🇺🇸

Évaluation :

5

The young man helping me, I believe his name is Lee, was so helpful and Courteous. I wish I had a hundred employees like him. Checking in was easy and convenient. Merci.

Évaluation :

3

The service desk was unusually slow due to understaffed situation. Most of the time lines stacked up because of this. Not convenient at all. Otherwise a good experience.

Évaluation :

3

Staff very nice. Problem with auto pay les to bad experience. Customer service in the phone near impossible to get a return call from facility to fix problem.

Évaluation :

4

I had a couple of units and mostly everything was good the second unit I had was ok but had a bad water leak. Nothing seriously damaged I just reported it and moved stuff around that wasn't waterproof. I was offered another unit but it was to far away. Overall good experience but it got to pricey.

Évaluation :

5

Andrew and his "crew family" were AWESOME!! They went above and beyond to service EVERY new renter whether truck or trailer or UBOX or storage unit!! They are all great problem solvers and their professional manners and knowledge of their jobs is MOST IMPRESSIVE! They ALWAYS wear a SMILE with their uniform and take great PRIDE in their work!! What a FANTASTIC experience I am having with this team!! The friendliness even trickles down to the cleaning personnel and Security folks and the mechanics and truck rental folks on the lot! I am so THANKFUL that I can do business with such a FINE company!! What an awesome experience!! I feel confident that my possessions being stored at this location will be well taken care of! Thank you Andrew for running such a massive facility and making my storage needs less stressful! I will DEFINITELY recommend your location to everyone in central FL! Dunkin' and OJ for ALL!!

Évaluation :

5

excellent with this location for u haul. they are extremely busy... but still had amazing service.

Évaluation :

3

The first day we couldn’t get our storage after almost 1 hour on the line.. the only person there didn’t know how to process it, we came back the next day and Karina helped us

Évaluation :

5

"Irmalyss" gave us superb customer service.

Évaluation :

5

The person that created me with a smile I think her name is Irmalis (sorry if I'm wrong in your name). You made my storage rental experience flawless and made me feel important. Something that unfortunately we are currently missing from any other business. But you made me feel like a person and not a number. Thanks…. Mrs. Torres

Évaluation :

3

The lock wasn't in it. I had a pretty long line to wait in with my 8months old grandaughter.

Évaluation :

5

Manager Andrew was VERY helpful and nice....A++++

Évaluation :

4

The wait time to be served was unacceptable. The time it took to be waited on exceeded an hour each time I visited this facility.

Évaluation :

1

The alarm would continuously go off whenever we entered the unit. When we requested help, we were told it was normal. We know this is not the case and we were given the impression the employees simply didn't want to help. Whenever we attempted to speak to an employee, the average wait time ranged from 45 mins to over an hour. There was no sense of customer service or support from this team.

Évaluation :

2

The facility is clean, staff is friendly, but we had issues from the beginning. We reserved climate controlled storage rooms, when we arrived there were none to be had. So we ended up having to get regular storage lockers. After about 7 months of storage it was time to move into our home. We found that there was a small leak in one of our units that allowed small amounts of water in. But it was enough to rust our refrigerator, mold our newer couches, mold our large(expensive) Turkish rugs, and also cause damage to our cherrywood dresser(also not cheap), and also molded our dining room chairs (total of 6 that will need reupholstered or replaced). We haven't gotten into the rest of the boxes yet, but expect to find more damage. My suggestion would be get insurance and photos prior to moving your stuff in and after…

Évaluation :

5

Staff very helpful and courteous from starting and closing my storage unit,thank you !!great job

Évaluation :

5

Karin and staff were professional, responsive, friendly and helpful. Great team! A previous Super-KMART Store is Now a Massive "Exceedingly Well Equipped" Super U-Haul Operation. Best seen to date. And, YES, I have Moved Many Times the past 40 years! LJS II, Major, USAF (Retired)

Évaluation :

4

Alarm system for outside units was broken for months and nit great lighting outside for 24 access

Évaluation :

5

THIS IS AN EXCELLENT LOCATION. I rented 2 storages for over two years. Our furniture are in EXCELLENT CONDITION.

Évaluation :

4

Only had issues at check in due to a reservation problem was soon resolved 2 days later, and I really thought that management facility was not up to the task to think outside of the box when I had to carry a trailer around town for 2 days loaded

Évaluation :

5

Good job on helping me obtain trick. Friendly and professional service.

Évaluation :

3

Need more people in front office.

Évaluation :

1

Well where do I start? First made reservations on phone then showed up to get truck and storage unit and they told me they had none. Then they found one they said at another location. So when I went there with truck load and to my surprise that place don't even have one that side and didn't have any empty. So I went back to the first location the last. Manager found one there at his location. So I moved in. He did make it right by first month free. So at that point its was ok. But at the beginning bad customer service.

Évaluation :

4

Waiting time at the desk was frequently much too long. 15-20 minutes was not unusual.

Évaluation :

2

Not enough to take care of costumer at register for that big of store 1 person at register

Évaluation :

1

No one could answer my questions. My first time moving by myself. I was lost I didn't know what to do all the boxes I ordered and the plastic wrap and equipment I thought were in the back of the truck were not there. When I asked about them hejust said he'd give us a refund and I have yet to receive that.

Évaluation :

5

Great facility, friendly and hard working staff.

Évaluation :

4

You're staff is overworked. It takes a long time to get waited on.

Évaluation :

2

It was pouring rain (not their fault, obviously). I got there and the unit (2036) was blocked by a giant truck. When I asked them to move it they said "we have nowhere else to put it". When I insisted they agreed to move it but couldn't find the keys. I had to pay an hourly rate to movers to sit in the parking lot, in the rain while they looked for the keys for 1/2 hour. When they finally found the keys... THEY WERE LEFT IN THE TRUCK!

Évaluation :

4

Good service.

Évaluation :

5

Often the only issue was the wait inside at the counter. Staff was generally friendly and helpful. They just seemed understaffed. Also the login process for daytime and after hours could be explained better.

Évaluation :

1

I waited over an hour to get my storage that was reserved days ago and they charged me that hour on the truck even though it was their fault. I waited an hour also to pick up my truck. Worst service ever!!!!!!!!!

Évaluation :

1

Screwed up gave me a unit already used and wasted the time I had with movers. All I got was sorry for the inconvenience. $150 lost for movers that couldn't put stuff in storage unit.

Évaluation :

5

Excelente

Évaluation :

5

Great bunch of people. The General Manager was super. He took time to help me even when he was under staffed. He rolled up his sleeves and helped me and was a great guy. He is an asset to your company.

Évaluation :

5

First time in the last month (11 experiences) that was 100 % perfect and smooth, really appreciated desk staff and staff outside

Évaluation :

5

Thank you to the man who opened my account,

Évaluation :

5

Helpful and friendly owner and great staff 👍

Évaluation :

5

It was nice knowing that my items were protected and secure. Thank You for such a Great Place

Évaluation :

1

U-haul screwed me up and down all day. (Location 1): My original reservation to store my goods was for an 8x16 at a facility in the Eau Gallie area. That original facility did not even have that size unit on site and all of their largest units were full. They sent me 20 minutes south to Palm Bay (Location 2) where I received a 10x10 unit - a smaller unit than I originally reserved. After packing it as tight as possible and not being able to fit everything, I drove back up north to a family member's home to store the rest of my items. As originally planned, I then went to the conveniently located U-Haul facility around the corner (Location 3) where the drop off my 26' truck was originally scheduled only to learn that the Palm Bay facility (now 25 min back in the other direction) had changed my truck's drop off location without telling. They claimed the truck for their location. (Location 3) Service tech told me they couldn't fit my truck to begin with in their parking lot and to go to the Sarno/Apollo drop off location. (Location 4) I then spent 25 minutes on the phone with customer service to have my drop off location changed without incurring a hefty penalty for "Wrong Drop-Off Location". They were helpful and changed my drop off to Location 4. Upon return of my truck I was chagred $40 for gas because i was a fraction of a needle's width lower than my required fill up level BECAUSE UHAUL HAD ME DRIVING ALL AROUND BREVARD COUNTY. I was just going to forget about it and move on but I've been bombarded with emails every other day asking for a review. Here it is. You burned my entire day and cost me who knows how much money. 0/10 U-Haul has not been cooperative in resolving any disputes prior to me leaving this feedback. I will be loading up another 26' truck and taking it to Jacksonville in 3 weeks. Generous monetary compensation is absolutely deserved after what they put me through but I'm not getting my hopes up.

Évaluation :

1

My reason for being upset that in order to get a question answered you have to wait in line for extended amount of time. After cancelling my storage unit I kept receiving late notices 3 weeks as of this writing. I definitely will not use the facility located on Babcock Street Palm Bay Florida. I had to call the UHaul central office to cancel my unit because I could not get in to see someone personally. This problem could be corrected if you had more employees

Évaluation :

5

after a mix up thru uhaul.com the manager was able to help me get the storage needs that were needed for my situation I had a long hard move from out of state and he was great at helping me settle my belongings in.

Évaluation :

4

I worked with two uhaul storage facilities and everyone was fantastic. Especially Tony and Zac, they really went above and beyond to assist with my needs. Kudos to the whole uhaul team!

Évaluation :

5

They went above and beyond to let me get moved in although they were experiencing major computer problems. Fortement recommandé!

Évaluation :

5

Everything went fine except that our online info told us to use the free lock we would find inside the unit. There was none. However, the office provided one and got us squared away

Évaluation :

5

I appreciate all your help throughout this moving process.

Évaluation :

3

They put me and my family, who have breathing issues, in a truck that smelled like an ashtray!

Évaluation :

2

O couldn't access my storage 6 pm and no one there to help when they was supposed be there until minimum 7 pm. I rented but I didn't use BCZ I could not access my rental store. They did demonstration at the front pad but did not work couple days after no one to help and also customer service taking too long to connect to automatic system that its horrible

Évaluation :

1

We were unable to access the storage unit and when we requested help, we were told someone would look into it. They have not nor have we been contacted for further assistance. We have not been able to move in yet but our credit card has been charged.

Évaluation :

5

The wait was a little long, but once I got up to the desk things were set up very quickly. Accessing my storage unit was easy and I love that you have an area to leave donations. I was happy to leave things I no longer needed to people who could use them instead of just tossing them away.

Évaluation :

5

Fast, professional, with thorough knowledge of the customer’s needs.

Évaluation :

1

I have to say the store owner is a terrible cold hearted human! I understand there are rules and policies to follow but jesus there are times and places where you can bend some rules or even make exceptions. Thankfully the general manager was a bit more understanding. All around the worst experience ive ever had at a uhaul location. Thank god i dont live in that area and have to deal with them.

Évaluation :

2

The new management and his new team are not well trained or friendly. I have used this location several times since moving to the area and it went down hill quick with the new management and team. I will not be using them again.

Évaluation :

5

Attention and professionalism

Évaluation :

4

Instead of just marking the amount of fuel (in the office) for the truck being picked up, the staff should check the actual gauge along with the client and then mark the form. Trusting staff that they knew the amount of fuel in the truck, as the client, I forgot to check it against what was marked on the form before leaving. When I realized the form was incorrect, my informing staff of this was not accepted. I had to fill the tank A lesson learned.

Évaluation :

5

Storage locker was perfect. We stored there for 1,5 years, hands off and everything was just as we left it. Not even any dust.

Évaluation :

5

everything is great at this facil

Évaluation :

1

Extremely poor customer service. Training in account and or conflict resolution is paramount. Corrective Follow-through with Management is appalling.

Évaluation :

5

Howard and Dawn were absolutely amazing! They went out of their way to help me resolve several issues I was kleft with after hiring (UN) professional movers. I would recommend this storage and rental facility 10/10 times.

Évaluation :

4

No problems. I would store here again in the future if needed.

Évaluation :

5

Very happy with U haul storage Would recommend to my family and friends Thank you !!!

Évaluation :

3

Access code wasn't working

Évaluation :

3

Provide better customer education/understanding of product and service.

Évaluation :

3

The unit had no lock and I was advised of wrong times to access the drive up bay, so while already having a stressful day and putting everything myself & 2 small kids own I'm storage myself, I had a tall man with a mustache rush me out. Anytime I'm there although other people's children are being loud leaving food behind , he finds something to say to my 11 year old daughter. Please watch the camera footage for more details if needed. The one employee is making my experience uncomfortable.

Évaluation :

2

i checked out online with confirmation because the line was all the way out the door. later a confirmed e-mail so i thought all was ok. NOT i got a late letter with a fee and 2 phone calls to resolve this issue got me no where. the 3rd call finally i hope solve this issue.......

Évaluation :

5

Anthony was so pleasant a d helpful to me. He went out of his way to help me find a close convenient space so that I would not have to walk too far. He also helped me to my car with my packages. Highly recommend this facility.

Évaluation :

5

The gentleman that helped us was outstanding!!!

Évaluation :

5

It was a pleasure to do business with U Haul.

Évaluation :

4

One area of improvement for this facility would be shortening the wait time for customers, both in-person at the office and when calling the office on the phone.

Évaluation :

5

Manager, Angel Vega did an excellent job in determining what would work best for my move. He was professional, and also seamed sincerely interested in solving my moving needs....very different from the 4 other storage places I visited that day. I was also impressed with the layout of the U-haul storage facility. The loading bay with carts and sliding automatic doors make the moving easier. Thank you, Angel!

Évaluation :

4

I think your prices where to high compared to other storages and some of them are to small for the price you charge.

Évaluation :

1

Leak in roof above our unit resulted in water damage and mold in half our belongings. Building maintenance needs to be evaluated. Noticeable water stains in ceiling throughout.

Évaluation :

4

The latch on my unit needs to be fixed. It was a fight every time to lock it.

Évaluation :

2

Felt very unsafe as the transaction proceeded and after leaving items in storage.

Évaluation :

1

The plywood floor allowed ground water to seep up into the unit and ruin boxes and irreplaceable books. Trucks were parked in front of unit a few feet from the door making it very difficult to get items in and out if not impossible. Emptied unit over Labor Day weekend and did not receive refund.

Évaluation :

5

The guy Anthony was very very polite and considerate.

Évaluation :

4

Claim submitted for water damage. U-Haul assigned me a storage space that was directly over an open water drain. To make matters worse the floor was wood which absorbed the moisture from below. Even the addition of a dry rid bucket at the beginning of the storage period did not prevent the damage.

Évaluation :

1

Too expensive and unreasonable late fees avoid at all cost

Évaluation :

5

Great location. Staff was very competent. Would use this facility Agsin.

Évaluation :

5

Great place

Évaluation :

4

Helpful and friendly staff

Évaluation :

3

Customer Service is terrible. Obvious staff believes customers are there to interrupt the their socializing and whatever other tasks they find more important.

Évaluation :

5

I only ever had one complaint the entire time I had this storage unit. Regarding this complaint, it was taken care of promptly. I emailed in, received a call first thing next morning and my issue was promptly taken care of. The GM (I don't remember her name) was very helpful and amazing. Always smiling, always doing something Productive whether helping a customer or employee. Overall amazing experience.

Évaluation :

5

We had no problems with this facility. I will definitely recommend this place to my family and friends. Thank you very much.

Évaluation :

3

Couldn't access storage unit after hours, even though I had the 24 hour access card, Office personnel had multiple issues with computer operations.

Évaluation :

4

The alarm went off the first day but hopefully that won’t happen again.

Évaluation :

5

Very helpful when you need storage.

Évaluation :

5

Thanks again for your help

Évaluation :

3

Since I didn't stay the whole month of June, I should've received some of my money back. If I've known this, I wouldn't have paid.

Évaluation :

5

Your two staff people were very helpful friendly and efficient. It was a pleasure to open up

Évaluation :

3

I have been trying for over a week to get in touch with the storage unit site for an overpayment refund on my rent and can't get anyone. Very frustrating and disappointing!

Évaluation :

5

Thank you excellent service . nice staff

Évaluation :

5

Satisfy

Évaluation :

5

It's a beautiful place and affordable. I'm very happy.

Évaluation :

3

The waiting time to speak to an employee in the office is excessive.

Évaluation :

3

Very Friendly staff went above and beyond to satisfy all of my concerns my exit from the facility was very smooth would recommend to my friends and family

Évaluation :

4

Nice experience, good people

Évaluation :

5

Great help! Immaculate facility. Thank you!

Évaluation :

5

Always a great experience with storage & truck rentals, whether it be around the corner or 1200 miles away. Veterans & Seniors should receive at least 20 percent discount, if promised,

Évaluation :

5

I would recommend uhal to everyone they're there to help you with all your needs a great place for business 5 🌟's

Évaluation :

5

The staff is knowledgeable, helpful, and personable.

Évaluation :

5

Thanks for the excellent and courteous service. To complete my move from Fleming Island to Vero Beach, FL; I rented three 12' trailers, three storage units, and a 26' box truck. Everyone was great! TY

Évaluation :

1

Worst management I've ever seen. Very scummy, Would HIGHLY NOT recommend to friends or family or anyone at that. Not all locations are bad only the one on Palm Bay road and Babcock Was horrible

Évaluation :

4

Merci!

Évaluation :

5

Clean, easy access, carts are readily available and in great condition. The parking areas and drive in loading area were excellent! Very happy with this facility!

Évaluation :

5

all went well

Évaluation :

5

Very pleased with facility and service

Évaluation :

5

other than a few small issues with the van I rented every thing went very well including the owner in Knoxville Tennessee coming to pick me up. Thank You for a good experience .

Évaluation :

5

The young man that attended to me was an exceptional employee. He knew what he was doing and.did.it very well

Évaluation :

4

Had trouble with first unit then I asked for a better one and they did provide one .

Évaluation :

5

Aucun

Évaluation :

5

Great service

Évaluation :

5

Awesome storage facility

Évaluation :

5

Mike the store manager was very helpful and understanding. Would recommend to anyone

Évaluation :

3

I had my storage rent upped two times in 10 months. I believe that if you are promised a amount it can not increase whenever they want more money.

Évaluation :

5

Excellent

Évaluation :

3

the staff here really needs help,they cannot keep up with the few people they have although they are doin their best

Évaluation :

5

Very friendly and helpful staff at this location.

Évaluation :

5

They took great care of me and my needs

Évaluation :

5

Wonderful service from Stacey and everyone. I felt comfortable dealing with them. Stacey walked me through everything. Thanks to the whole crew! Cameron was great too!

Évaluation :

3

I understand you're running a business but it's too expensive you don't get prorate for moving out early I paid 200 not fair need to work with customers. Because dont have the money always it's not e

Évaluation :

5

The folks at this location were very helpful, friendly, and professional. Everything you want in a business.

Évaluation :

5

It was my first time taking out storage and renting from there, but the staff made it easy and answered all my questions. Great Job Great Place!!

Évaluation :

5

excellent service

Évaluation :

4

During my needy moments and the changes that occurred regarding the moves I've had to make, the staff at Uhaul were very accommodating and gave me good advice in making good decisions for storage.

Évaluation :

5

nice people to work with

Évaluation :

1

The manager is constantly stoned and on some kind of drug and the employees need to be drug tested immediately. They are lazy and aren't helpful at all. I rented a unit and got no instructions

Évaluation :

5

Would recommend Uhaul

Évaluation :

5

Friendly and good info, beautiful facility! Love your recycle corner, got a much needed washer. Would like to see whatever is not taken if still usable donated to habitat restore or nana's house. Ty

Évaluation :

5

Well worth it. Was here here for over a year, excellent secure storage.

Évaluation :

5

Very helpful locating item left in truck cab. Also patient and helpful in understanding storage unit procedures.

Évaluation :

5

Everything was great!! She was helpful and informative with everything. Will use again if needed

Évaluation :

3

Na

Évaluation :

4

I like the variety of options for moving and storing my possessions. It was fairly easy to get what I needed.

Évaluation :

4

Second year using the storage for college during the summer. Staff has all been very nice.

Évaluation :

1

Management is bad at this location. Very unorganized.

Évaluation :

1

Roaches

Évaluation :

2

No lights!!!

Évaluation :

5

Very professional and cheaper than the “other guy”.

Évaluation :

4

The you lady in Melbourne store Sara was bee kind and professional. The you lady in palmbay at the storage unit place was nice and even stayed after hours to make sure I had access.

Évaluation :

5

Excellent place for storage With all facilities

Évaluation :

5

Everyone is courteous and respectful, great team

Évaluation :

5

Staff, especially Elizabeth, has been genuinely kind and accommodating during my current circumstances and time of need.

Évaluation :

5

I want to say I was very un happy with your UBox deportment.. i would never use again. IF it was not for Elizabeth Long and Nicole Jones's I probably would have not have been with UHaul at all .

Évaluation :

4

Had some issues with my paperwork so instead of turning me away they handled everything. Got my truck returned and got a storage unit.

Évaluation :

5

The people at the storage facility are friendly and helpful

Évaluation :

5

Very pleased with all the services. Nice to work with.

Évaluation :

5

The staff was very helpful in explaining everything in detail and I felt confident that my items were stored safely and securely.

Évaluation :

3

Moyen

Évaluation :

3

Please note my bearer has the pad lock for our recent use of your facility. The front desk employees are very professional, but the monthly charges fluctuates too much. Thanks Ronald

Évaluation :

4

Hold it down for Mary. I'm going there right now in the back room, possibly working on other things and there would be a long line out front. The lights were damaged from a hurricane When I moved in,

Évaluation :

5

na

Évaluation :

1

Nobody will answer phone. Trying to make arrangements to get pods delivered. Spent over 5 hours on hold then Gabriel told my wife that I had to call back because contract is in my name even though I w

Évaluation :

4

The driver was very friendly and professional

Évaluation :

5

Overall I had a very easy and pleasant experience with the Uhaul facility. I will definitely reserve with them again.

Évaluation :

2

Extremely long waits to chk out Also did not have a size I reserved now have a larger size with a discount. Frustrating. Cockroaches in the isles of the storage area in climate controlled section.

Évaluation :

5

I appreciate the help that I was given customer service is excellent especially the manager Mr Michael for assisted me from the Palm Bay office thank you I truly appreciate it

Évaluation :

4

Only issue didn't know i couldn't get in on Sunday after 5pm

Évaluation :

5

Efficient and friendly staff.

Évaluation :

1

I reserved a storage unit in an air conditioner area. Two days later I was told that the unit was not available and the don't know why...... Because this was somewhat an emergency situation I had no

Évaluation :

4

NA.

Évaluation :

5

😀

Évaluation :

3

Your fees were concerning, each month seemed to be different amount, even with the late payment, which in and of itself was too high. There were no advanced warning of any increase. Service was great

Évaluation :

5

I had a pleasant experience and couldn’t have been happier.

Évaluation :

5

Michael and his assistant Elizabeth were absolutely the best. They were organized, professional and executed the rental experience with ease. Every part of the experience was explained in detail.

Évaluation :

5

Very friendly and easy to use web page.

Évaluation :

3

I wouldnt use this facility again because the staff was rude. I liked the gentleman who signed us up for the truck and unit, but everyone I dealt with after that was difficult to deal with.

Évaluation :

5

Excellent costumer service nice and clear no hidden info

Évaluation :

5

Excellent customer service! I was able to rent a unit in 15 minutes. Just before store closing.

Évaluation :

3

To pay extra for coming in after hours is not correct. Most people work 9-5 and then go home first to their families. I would want to come after dinner and once my family is safe at home.

Évaluation :

2

Not a good experience at all

Évaluation :

1

Your employees were rude and disrespectful

Évaluation :

5

Kept in contact with me at all times regarding delivery and time of arrival. The employee who delivered my Ubox was friendly and very efficient!

Évaluation :

5

Friendly and honest, they made a stressful time a lot easier

Évaluation :

5

Great customer services.

Évaluation :

5

Excellent facility and staff.

Évaluation :

5

Z

Évaluation :

5

Very good service.

Évaluation :

2

That day I came to the store I was polity treated by the two white women, they were very prejudice to most me, I will not recommend my friends

Évaluation :

1

Storage was very disappointing bugs dead every where . I was constantly harassed by the staff & staff also allowed someone inside of my unit that was not on any documentation at all and I was robbed !

Évaluation :

4

No comment

Évaluation :

4

No comment

Évaluation :

4

I moved 4 Uboxes and stored them for 4 months. The overall experience was better than expected - however, communication between office staff and WH personnel was LACKING. Even after confirmations.

Évaluation :

5

Excellent service. I will share my positive experience with others. Thanks, F.Thayer

Évaluation :

5

i've had good service each time that I've rented a trailer or storage unit.

Évaluation :

1

As a touring bicyclist (8000 miles this year) I was considered a vagrant here charged with eviction. I will never use U-Haul again. This was the worst experience of my life.

Évaluation :

5

S.O.

Évaluation :

5

Smooth service provided from CT to FL and excellent MOVING HELP from Palm Bay to Vero...........THANKS!

Évaluation :

5

Had a wonderful year

Évaluation :

5

Staff was excellent especially Keli

Évaluation :

4

thing was that I got overcharged for box delivery the movers came, picked up box from uhaul, delivered it to my house, loaded it and dropped it back off to uhaul but Mike took care of me with np's.

Évaluation :

5

It was a great experience working with you guys,you guys are awesome

Évaluation :

2

Customer service was terrible. So many things wrong on my account. Went back in to fix it and employee was rude. They made the mistakes not paying attention.

Évaluation :

1

Very expensive for the space rented. NO PEST CONTROL. Found roaches in my unit and in the boxes I had stored there. Staff told me if I had a complaint about pest control to call corporate offices.

Évaluation :

5

Great experience

Évaluation :

4

Great experience. Nice staff.

Évaluation :

5

Move from California to Florida was great with UHAUL

Évaluation :

5

I still have one more unit its not going anywhere yet.

Évaluation :

5

The young man (I'm sorry but I didn't catch his name) was very helpful, polite, and knowledgeable. Got everything done quite quickly.

Évaluation :

5

Great people/Great customer service! Thanks!

Évaluation :

5

It would be appreciated if the charges were prorated. I paid for my last month in full but was able to move stuff to a Ubox after a couple of weeks. I was told I would not be credited for unused wee

Évaluation :

5

Having to put my moms things in storage after her passing was hard, the staff at the Babcock Rd ( Melbourne, Fl) was great to me in every way. Thank you for a great facility

Évaluation :

2

I vacated the unit on 8/31/2018 but am being dunned for a September payment. The unit was empty on September 1. I have sent emails to Mike Hovencamp and Evan Harris at the facility but get no respons

Évaluation :

5

Would definitely use the storage facilities again.

Évaluation :

4

Hall was needing better lighting Isles should reflect unit numbers

Évaluation :

4

Great job

Évaluation :

5

Very pleased

Évaluation :

3

While they are nice. I dont understand where a 19,95 truck rental with 12 miles on the truck turned into $52 and change... even the receipt doesn't make sense... at all. I wont be renting again.

Évaluation :

5

Excellent service

Évaluation :

5

Your staff members were very professional and attentive and the customer service exceeded my expectations. I am glad my daughter referred me to you.

Évaluation :

1

I rented a uhaul truck for in town and onky drive about 20 miles and they charged me 150$ for an in town truck when i asked them to fix it they said they couldnt and i had to call corporate so i did.

Évaluation :

4

Great Customer Service! Clean storage units!

Évaluation :

1

The manager lied about the lighting. He stated several of the aisles were well lit and there were no lights at all and required a flashlight. Also he was on his phone for much of the convo and rude

Évaluation :

2

The facility was understaffed, We had to wait for a significant amount of time before speaking with anyone. The card reader didn't work. Rented me a trailer with a flat tire then told me call 1-800

Évaluation :

5

We were so pleased and greatful for all the guidance and assistance we recieved

Évaluation :

1

Terrible management. Terrible staff. Misplaced our items and didn't care.

Évaluation :

1

OVERCHARGED FOR FUEL CHARGED > $100.OO FOR "TURNING IN LATE" EVEN THOUGH i WAS ON THE PROPERTY UNLOADING (waiting for u haul recommended workers to help!) Money over service!

Évaluation :

4

Kelli was very helpful.

Évaluation :

3

UHaul in Palm Bay needs many more employees. The wait for service is too long and the employees do not acknowledge you as they are focused on the customer they are dealing with. Hire more people!

Évaluation :

5

the only complaint that I would have is not enough staff in the office.

Évaluation :

5

Good services

Évaluation :

3

I wouldn't recommend it because it's truly expensive I had a storage a little bigger than the one that I have with you guys and I paid way less than what I pay there

Évaluation :

4

I came the day after I did my contract they told me to come back to office have them take there locks off the doors. I did that and he went with me and card would not work. Come to find out I was anoy