Customer Reviews for U-Haul Moving & Storage of Paradise Valley

846 évaluations

4110 E Bell Rd   Phoenix, AZ 85032

(602) 714-7387

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 714-7387

4110 E Bell Rd
Phoenix, AZ 85032

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Manager was very friendly and made the move in process fast and simple.

Michael B.  |  Premières impressions 
Évaluation :
5

I was leave commend about my online experience vs in store. I first booked online with mobile check out process. It was a nightmare. I didn't expect it to be so worse. Worst part was when they were calling alternate contacts. I listed my wife as alternate contact, she just dropped me at the location and was driving back. Online agent called her for background check and my wife couldn't pick up the phone because she was driving. The agent started complaining that alternate contacts are not picking phone. Are you doing a employment background check or renting a truck? I tried the store walk in option and renting was much smoother there. You should shut down the online renting.

ANIL B. 
Évaluation :
4

I didn't receive my e-receipt

MICHELLE F. 
Évaluation :
5

Stopped in to view a temperature controls unit. I was greeted by Rod and his staff. Rod was extremely helpful and took extra time to show me other units. I would highly recommend this location for its cleanliness and helpful staff. Service was excellent and the I could not have been happier. Rented my first storage unit ever! Thanks Rod!

JAMIE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly E.  |  Premières impressions 
Évaluation :
5

Outstanding customer service. Rod went out of his way to assist me well before they opened. I signed up for the Truckshare program and had my pickup time set for 5 am. Rod took time out of his morning to make sure everything went smoothly.

Evan P. 
Évaluation :
5

Great experience, not much too improve.

ARMIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S. 
Évaluation :
5

The people are very friendly and helpful in this crazy time right now they always answer their phone they always take the time to help you and the hours they’re open I tried other places never answered the phone I left a message they never return the call I always have liked U-haul and I’ve only used U-Haul in the past first time getting a storage though I have it moved into it yet but it’s very clean brand new and I feel good about it 😇

deborah h.  |  Premières impressions 
Évaluation :
5

super easy to check in.Rod is a great guy.

GUY F.  |  Premières impressions 
Évaluation :
5

I would recommend this facility to anyone looking for storage space.

janet l.  |  Premières impressions 
Évaluation :
5

I live in Glendale but I trust this place as opposed to all other UHaul providers in the valley. I trust Rod and his team.

EVAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S.  |  Expérience générale 
Évaluation :
1

I rented a van to move my mother's things to my home due to her death the day before. I arrived at the location to turn the van in before 5pm and there was NOBODY on location to turn in key. Your online app did not work to turn the van in either. Had to use the key drop and was charged a "convenience fee" because I arrived "after business hours". Totally unacceptable!

Caryn M. 
Évaluation :
3

Closing time was 5 pm. Returned to the location at 4:45 pm and the location was already closed. Tried to use the app to check in but it wouldn't let me take a picture of the dashboard so I couldn't complete check in. I specifically came before closing to avoid having to use the app.

JENNIFER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL D. 
Évaluation :
4

Rod and his wife were so nice and helpful. We underestimated how much space we needed and they very quickly hooked us up with a bigger unit without any issues or problems. They even gave us bottles of water due to the heat. The property is very nice, well maintained and welcoming.

Craig B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul g.  |  Expérience générale 
Évaluation :
5

The staff was helpful and friendly. The Uhaul place was well run.

Lisa C.  |  Expérience générale 
Évaluation :
5

Rod and Crew were Excellent!!!! Thank you!!!!

ALEX B.  |  Expérience générale 
Évaluation :
5

Rod and his staff keep the vehicles and lockers super clean. The price is fair as well.

Mark W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R.  |  Expérience générale 
Évaluation :
5

Very cordial and helpful staff - from truck rental to move in/move out. Well maintained, clean and cool storage. Very secure site. Highly recommend!

pam n.  |  Expérience générale 
Évaluation :
1

Horrible service. Wrong code sent to us and we could not access truck for 1 hour. Also parking brake was stuck and customer service and roadside assistance was horrible. Never use this location again.

Jeffrey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN R. 
Évaluation :
5

Great location , incredibly friendly and helpful.

Kenneth G. 
Évaluation :
5

Great Customer service and they're very friendly and helpful. It was my second time with them and will do again near future.

PHILLIP M. 
Évaluation :
4

More expensive than others

Angela S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline W. 
Évaluation :
5

The front desk team were professional and friendly and made the whole experience a easy, efficient and pleasant. I also purchased plastic covers for my bed and furniture that worked well to keep my furnishings clean. Merci.

lori C. 
Évaluation :
5

Rod and Colleen were great. Made everything very easy and were so helpful and communicative. Will use this location for any moving needs going forward.

Kevin S.  |  Premières impressions 
Évaluation :
5

Very friendly folks and very helpful. This is my go to Uhaul store

VKAAS R. 
Évaluation :
4

The staff at U-Haul storage have been so good to me. Due to a broken elbow I fell behind on my payments. They worked with me for months till I was caught up. I am extremely grateful because I lost a storage unit at a facility that was not U-Haul during that same time because they just wanted the money. I will always choose and recommend them in the future. Thank you all so much

andrea G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPAN D. 
Évaluation :
1

Charged an extra day. Good thing I went back and ask for a print receipt. Email receipt was not working or was intentional not sent for me to check it while I'm still close by. Not a process.

Ricky L. 
Évaluation :
5

The staff is very helpful. It is clean and well lighted.

Lisa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM K. 
Évaluation :
5

The staff is excellent!

Lisa C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KORAY K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda F.  |  Expérience générale 
Évaluation :
5

This is the only storage location or uhaul I will ever use. Everyone is so accommodating and pleasant and wonderful to work with. Anyone would be thrilled to rent a uhaul or a storage unit here.

ERIN S. 
Évaluation :
5

Rod and the team are accommodating, caring, and professional. I feel confident my belongings are in great hands. Plus, I have three extra large fresh lemons that Rod picked off his   for me!

Kris M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMAKANT M. 
Évaluation :
5

Rod was friendly and helpful.

DEBRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYSON Y. 
Évaluation :
4

Please make sure the owners dog is not there. The dog was aggressive and barked at me continually. Very unnerving.

MATTHEW V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Very nice people from the second I pulled into the drive way, friendly staff and personal even came by with water as we were unloading the truck!!!

mike k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad S. 
Évaluation :
5

Get rid of the virtual platform for rental. It took 5 times as long as it would have if I had gone to the counter. Ridiculous! I'll never rent at U-Haul again.

Marion K. 
Évaluation :
3

Wrong dolly, pain to check out remotely, gas meter read wrong. I noticed it after I left, had to put an extra 15 $in gas to make sure I didn't get charged. Rental person was nice, above average but that's about it

STEPHEN T. 
Évaluation :
5

Nothing. Everything was great!

KATHERINE G. 
Évaluation :
5

Staff was very friendly and accommodating. Always made a point in saying hi

LEONARD R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn U.  |  Expérience générale 
Évaluation :
2

inexperienced and poorly trained staff made the short 2 hour rental a bit of a nuisance. I was told that I would receive an email with the receipt for the transaction, have not received the email or receipt? the truck was old w/130K miles and not in best shape. not the best experience I had w/your company. will go back to using other facilities.

salvatore E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew B. 
Évaluation :
5

We needed a moving truck for a same-day rental. I called around and decided to go here. We went right over to pick it up and it was ready to go. The rental process was quick. Rod and his wife were helpful and friendly and had us on our way in no time. I highly recommend.

JULIE D. 
Évaluation :
2

Service à la clientèle

EDUARDO C. 
Évaluation :
4

The check-in process with U-Haul truck Share 24/7 was clunky and not user friendly. The location was able to check 3 people in quicker than I was able to check myself in. I will not ever use this feature again.

Andy S. 
Évaluation :
5

Rod and the team were fantastic. Friendliness and customer service were excellent.

Victor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy g.  |  Premières impressions 
Évaluation :
5

Service was spectacular!!!

JACQUELINE J. 
Évaluation :
5

The staff is outstanding, everyone you meet will go out of their way to ensure you have a great experience. I attribute this to the management team run by Rod Thierauf.

james t.  |  Premières impressions 
Évaluation :
5

Elevators are definitely needed at this location.

TERRY M. 
Évaluation :
5

The staff at this location were very friendly and helpful. They made us feel like we could reach out to them if we had any questions. The u-haul was also incredibly clean, which made us feel safe. Overall, we had an excellent experience and would definitely recommend this location!

GUNNAR C. 
Évaluation :
5

The truck wouldn't start. Had to call roadside assistance.

ABHIJIT D. 
Évaluation :
5

Renting here is easy due to the great professional customer service provided. The staff is excellent in explaining cost and what additional information is needed. Highly recommend this facility for all your Storage and vehicle rental needs.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDDHARTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin D. 
Évaluation :
5

The only thing is there are no elevators. Other wise great place and Management

TERRY M.  |  Premières impressions 
Évaluation :
5

The General Managers were so helpful, and provided excellent customer service. You can tell that they really care about taking care of the customers and the property. Thank you for such a great experience!

NANCY B. 
Évaluation :
5

Outstanding personal

COREY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEWIS H. 
Évaluation :
2

Too many issues with billing and payments being applied. Issues with getting through the gate.

DALE C.  |  Expérience générale 
Évaluation :
5

Staff that genuinely care about their customers!

Heidi W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B.  |  Expérience générale 
Évaluation :
3

I opted for online pickup this time because the staff often seems to be on the phone/not have time for any questions. I never got a receipt for my transaction this time, however.

Kelsey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G.  |  Expérience générale 
Évaluation :
3

I was told I would get first month free yet when I got to a facility they charged me saying it was only for certain sizes. That's not what your advertisement said. And I scheduled to go to one storage facility only to find out they didn't have one available. I had to run around looking for one. Bad service with scheduling and bad advertisement on a month free when I didn't get it.

Stacey R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron M.  |  Expérience générale 
Évaluation :
5

Rod and his wife are some of the most humble and hardworking individuals. Rod does an outstanding job at keeping the place spotless. He is great with customers and always went out of his wat to help in any way he can. I've been at this location for three years and the entire time not once had anything negative to say about management. Incredible people and I'm going to miss seeing them.

Cody S.  |  Expérience générale 
Évaluation :
5

Everything went great, Rod and his staff went above and beyond to be helpful and take care of our needs, highly recommend this facility to anyone in need of moving or storage needs!

Kevin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIE T.  |  Expérience générale 
Évaluation :
5

I never thought I could say I had a great experience with a storage company, but from my first day to my last, these amazing people made me feel like family... yeah, I said it... family. I was going through a breakup when I arrived and they treated me with such warmth. And then when I came to pack everything up, they helped me wield open my lock because apparently, I decided to throw away the keys? Either way, 12/10 recommend.

Devon H.  |  Expérience générale 
Évaluation :
5

We were clients in one or more units for both our business and personal storage for a number of years, including before the change in ownership and management. After their purchase, U-Haul over several years upgraded the lighting, the ventilation and the parking areas. They did not raise rates without notice and then offered options The areas were well lit and security visible. We found the staff agreeable and always open to suggestions and comments. The facility was clean and had moving and storage items available for rent or purchase if needed. This is one of the better storage centers in this part of town and I strongly recommend them.

JOHN H.  |  Expérience générale 
Évaluation :
5

Rod and his team were amazing, they were extremely helpful, accommodating, and super friendly. They went above and beyond to help us out and make the entire experience as convenient and smooth as possible. Would highly recommend this facility to anyone looking to store their things. I have nothing but pleasant things to say about Rod and the rest of the staff. Thank you so much for your help!

Kevin H.  |  Premières impressions 
Évaluation :
5

Rod was kind enough to show us the easiest route to the storage building and also answered all our questions. I would recommend this storage facility to everyone.

Sameer D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan C.  |  Expérience générale 
Évaluation :
5

General Manager was Great, very good with people, a people Person!

Kathryn U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA D. 
Évaluation :
5

Staff is super helpful at this location!!

John A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Great experience, staff was very friendly and accommodating.

lauren b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELL W. 
Évaluation :
4

Rod and Colleen were awesome. Had problems over the course though with a couple of their employees, but they were always quick to rectify the situation.

lauri s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david t.  |  Expérience générale 
Évaluation :
5

I was charged for mileage I didn't use because I agreed to the mileage before leaving the lot. It was my mistake.

Terry M. 
Évaluation :
5

Staff extremely helpful and nice!

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR R. 
Évaluation :
5

Courteous and professional

mary s.  |  Expérience générale 
Évaluation :
1

The office staff seems to have continued difficulty in getting the billing records straight. I've been over billed...I've had autopayments sent to the wrong card...and now, when i moved OUT of one of my two storage units I get over billed re: payment (you sent me a 3 month bill) and you tag me as moving IN. I've been a customer of this facility for several years now; the past year has been painful. I will be finding a new storage facility company

kim J.  |  Premières impressions 
Évaluation :
5

I’ve never had such a positive experience at a storage facility... the owners were by far some of the kindest people, right from the start, offering to help me move my things, and securing a larger unit than what was previously reserved because I severely underestimated how much I own. 10/10 recommend

Devon H.  |  Premières impressions 
Évaluation :
5

The folks here are great!! Always a good experience!!

Judith N. 
Évaluation :
5

Friendly and professional

ALAN H. 
Évaluation :
5

Nothing. Rod and his crew are awesome. Great customer service and friendly people make a good plan.

MICHAEL D. 
Évaluation :
5

Great location close to my new home, friendly and knowledegable staff and my unit is clean and exactly what I was hoping for.

Gabrielle G. 
Évaluation :
5

Courteous employees and very professional

ROBERT Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
4

Good service, friendly people. I already recommended them to a friend

Robert M. 
Évaluation :
5

Easy pick up and drop off.

Andrew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvester F. 
Évaluation :
5

The service was superb.

John P. 
Évaluation :
3

Customer care representative gave wrong information about billing

Nagaraju G. 
Évaluation :
5

Very positive experience.

Clayton O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne G. 
Évaluation :
5

Brea was fantastic and super helpful with everything.

William H. 
Évaluation :
5

great job with the pick up and return. very efficient and quick.

LAWRENCE G. 
Évaluation :
5

So I've use this location multiple times because the service is so good Rod and Colleen always go above and beyond to be professional and make each customer feel valuable. I pre-ordered my U-Haul on the website and mistakenly had it set at a different location. When I arrived Rod and Colleen quickly took care of it and were able to get me a vehicle since I was at their location. I'm so grateful for them working with me and helping us make our move goes smoothly even when I made a mistake.

CHRISTINE M. 
Évaluation :
4

The prices keep going up it went up by 7 $/month in last one year. Considering the pandemic and the hardships we are going through it should not have been increased. Appreciate if they were brought back to what they were or lower. Otherwise may have to think of finding a new storage.

nikhilesh s.  |  Expérience générale 
Évaluation :
5

Exceptional service. Friendly professional staff. Best U Haul experience I have had.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anton N.  |  Premières impressions 
Évaluation :
5

Rod, is an excellent team member and person. He has explained in detail about the facility and i really appreciate his patience in explaining to all questions i have asked for as i have rented a storage for first time. This facility is very clean and i would definitely recommend this place and ask for Rod ..... :)

Lakshman K.  |  Premières impressions 
Évaluation :
5

U-Haul as a whole really needs to work on lowering the cost of out of state moving. The pricing is atrocious when you have a small family.

DALE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan K.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Completely satisfied with the service provided by this location.

LATASHA P.  |  Premières impressions 
Évaluation :
4

Was good

EMILY H. 
Évaluation :
5

I have three storage units at this location also. They are the best and I have recommended them to several people.

Marsha E. 
Évaluation :
5

Rod and Colleen are super people! Concerned with my safety, they rented me a newer van instead of one with higher miles. Rod even washed all the windows prior to my driving away. I was checked in efficiently and the return was very easy. Fantastic experience! I recommend this location to anyone needing a Uhaul in the area.

Amalia G. 
Évaluation :
5

Both Rod and his wife were very nice and enjoyable to be around.Made it nice renting there. thank you

rod h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia S. 
Évaluation :
5

Convenient, friendly staff, clean.

mary s.  |  Premières impressions 
Évaluation :
5

Very nicely managed. Very friendly.

Joanne G. 
Évaluation :
5

Really good experience. It is a great location, clean units, and the staff is very pleasant. Luke was super helpful and took care of our storage needs. Highly recommend to others.

Thomas R.  |  Premières impressions 
Évaluation :
5

Very friendly, courteous, and efficient!

Alan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peyman M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

We have already mentioned u-haul to a neighbor based on our experience.

Mark O. 
Évaluation :
5

Amazing customer service! Don't change a thing. You guys are great!

Thomas M. 
Évaluation :
3

I planned to have storage but 5x5 is too small look like 5x3 .. they don’t have 10x10 unit are out 10x20 unit is the price too much They should show units to let people see the size I did not realize that 5x5 is really small they should show me first before I pay I did paid before see unit and told them cancelled and expect my refund soon Thank you

Tabitha F.  |  Expérience générale 
Évaluation :
5

This guy's deserve 10 stars not 5

jorge m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina M. 
Évaluation :
5

All good

Eric N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandor W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rod H. 
Évaluation :
3

Lacked customer service skills. I also reserved a dolly and it wasn't included in my truck.

Kaitlin M. 
Évaluation :
5

To explain clearly on the time limit so the renter will know what time to return. The location was flexible in accommodating my request. Thanks

VIJAYAKUMAR D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan n.  |  Premières impressions 
Évaluation :
1

I made a reservation and when I went to pick up there was no truck. The agent said there was a truck coming in that night or in the AM. Said she would let me know if something came in. The next day I get a call from uhaul saying I'm late to pick up my truck. Huh? Makes no sense. Anyway, I went to pick up and the agent had no clue who I was. Apparently, the agent from the day before had moved my reservation to another location. Why! I have no idea and was never told anything like that. Additionally, I was told the previous day I would get a discount for my troubles. Guess what? No discount, instead I was overcharged. Fun. At inspection, before leaving with the truck, the odometer showed 10 miles more than what the contract read. The agent at the time said to take a photo of the odometer. So, I did that. I told the agent when I returned the truck about the issue and that I would be charged 10 extra miles because of the issue. Guess what? She is not authorized to check in vehicles. Great, but she would be sure to let the manager know. Big shock, no one ever called or did anything about. I even emailed the photo and a description of the issue. No response. I hope someone gets back to me with some sort of refund and/or discount. Disappointing from what once was a local family company.

Jeff J. 
Évaluation :
5

Front office agent provided excellent service.

Anthony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S.  |  Expérience générale 
Évaluation :
5

Uhaul has done an extremely good effort to bring the storage facility more in line with state of the art options (recent addition of an elevator and sliding automatic doors). If I need a storage facility again, I will definitely be looking at U-Haul.

TONY & MICHELE G.  |  Expérience générale 
Évaluation :
5

Truck pick up and item pick up we're extremely smooth and the staff was extremely helpful. I will definitely be using this location again.

Robert G. 
Évaluation :
5

Great facility with well maintained trucks and friendly staff.

Darryl L. 
Évaluation :
5

Rod and Colleen are awesome. They treat you like family and problems are always resolved quickly. Highly recommend the Bell Road location.

lauri s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra f.  |  Expérience générale 
Évaluation :
1

Staff very immature and do not know what they are doing

HOANG-TUAN N. 
Évaluation :
5

Rod and Colleen thru the years have always been helpful ,friendly and professional no matter the issue or problem.. thanks for all the years of great customer service... Ken fisk

CHERYL F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Left my wallet there and didn't realize it untill it was late. Called uhaul and got a corporate person who was able to get ahold of the mgr who went back after hours and found my wallet and made sure that I got it back. Well done.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisette O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison R. 
Évaluation :
5

I would highly recommend the uhaul storage facility for your needs. Colleen and Rod were exceptional in accommodating me for my needs. They were very helpful and so gracious . Big thumbs up for your facility!!!!!!!! Sharon Klauser

sharen k.  |  Expérience générale 
Évaluation :
5

I've been renting a storage unit at this facility for over ten years. Rod and Colleen are great managers and take very good care of the facility. They are good folks doing a great job, and are helpful and considerate to everyone. Thanks

BOB M.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff and general manager

Dalton M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie C. 
Évaluation :
4

Check in and check out was easy!!

jennifer M. 
Évaluation :
5

I had a great experience at this storage facility everyone was very friendly and had excellent customer service.

Alyssa C.  |  Expérience générale 
Évaluation :
5

Your staff, Colleen, was incredibly friendly and warm. We had a phenomenal renting experience with you guys. Anytime we need another rental, we know where to go!

Isaiah S. 
Évaluation :
5

Collen and Rod were the best!!!! Went above and beyond from the beginning to when I arrived. from Illinois. They were so customer friendly, courteous, and met all expectations above and beyond. They helped me load off my car and helped supply with some wood as the front end was over the trailer and damaged would have occurred to the front end. Helped unload with some heavy items in the truck, supplied with water as temps were 105. I has the wrong lock and Colleen supplied me with the correct one for the unit. I cannot express enough of there CUSTOMER FREINDLY SERVICE!!! I wish there were more people out there with there kindness and generosity and professionalism. If anyone needs there services at 4110 E. Bell Rd, Phoenix, AZ . call them 602-734-7387. THANK YOU!!!!! Sharon

sharen k.  |  Premières impressions 
Évaluation :
5

Rod is an Angle. He even helped to move the stuff. I even try to offer some money for his help, he didn't take it. Great Gentleman.

Jaya A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Florencio F.  |  Expérience générale 
Évaluation :
5

Owners and employees are great! The grounds are well maintained, patrolled regularly. Je les recommande fortement. 

Shawn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D.  |  Expérience générale 
Évaluation :
5

Staff very nice to work with and facilities modern and affordable. I highly recommend this location and management the best!! 

GEORGE B.  |  Premières impressions 
Évaluation :
5

Staff is friendly and professional and their rates are competitive and facilities first rate! 2 thumbs and 8 fingers up!!!! 👍👍

GEORGE B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HARRIET F.  |  Expérience générale 
Évaluation :
3

The employees were very nice and helpful and the place was clean. The reason I would not recommend this facility is the fact that there are no elevators for 2nd floor units. Unless people are storing bags of cloths or pillows, the 2nd floor units are a real pain. Attempting to haul any piece of furniture up the flight of stairs is a major ordeal. Offering a cart at the top of the landing is nice but if you can't get the item to the top of the steps, the cart is pointless. How about offering a free appliance dolly for use getting bigger items up the stairs?

Robert R.  |  Premières impressions 
Évaluation :
5

Staff was wonderful, organized and helpful. Facility was clean. Pricing was reasonable. Security felt adequate.

Jessica K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa C.  |  Premières impressions 
Évaluation :
5

Great friendly folks! Had me a unit and out the door within minutes. The manager was very helpful!

MICHAEL P.  |  Premières impressions 
Évaluation :
5

Nice people and super clean!

Tim S.  |  Expérience générale 
Évaluation :
5

Rod and Colleen are excellent. They're super friendly and efficient. I have no problem with getting my unit.

DOMINIQUE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith k.  |  Expérience générale 
Évaluation :
5

Staff was super friendly Rental process was fast and simple

james s.  |  Premières impressions 
Évaluation :
2

The staff were very friendly and helpful when I rented my parking space for my camper trailer. The parking space rather tight and other trailers were very close to mine. However my trailer was a full 8' wide and 33' long. I was really disappointed when I came to pull my trailer out when I found it had been broken into and my 1 000 $wight distributing hitch had been stolen, as well as a large mat, plastic and wooden blocking peices, and a sewage drainage line. The strange thing is the thieves didn't take all of the peices of the weight distributing hitch. So, they were very likely amateures taking advantage of a lapse of security. The lapse of security I was informed when I checked out was that the security gate had been giving problems. My concern is why wasn't more security put in place when the problem with the gate was discovered and occurring. ???? VERY disappointing.

David K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florencio F.  |  Premières impressions 
Évaluation :
5

Rod and Colleen and the staff at this U-Haul location are top notch. Very friendly and helpful. They made my move-in very easy.

Renee S.  |  Premières impressions 
Évaluation :
5

This is by far the best Uhaul location! Colleen and her husband are the greatest. They are both so kind and helpful. They go the extra mile to ensure there customers need and fulfilled. Thank you for all your help.

LYNDAROUX J.  |  Premières impressions 
Évaluation :
5

The young lady at the front desk provided great service. She is one I would make sure to keep on board.

Joe M.  |  Premières impressions 
Évaluation :
5

Rod was always friendly and helpful, and very professional. We enjoyed the years we used this Storage facility and will recommend to anyone in the area. We would not hesitate to use your services again.

BRUCE & SUSAN B.  |  Expérience générale 
Évaluation :
5

Some issues with automatic door, but not a big deal.

Rick O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carine M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph p.  |  Expérience générale 
Évaluation :
5

Very nice and friendly staff willing to answer your questions with a smile.

Joe G.  |  Expérience générale 
Évaluation :
5

Every single employee I dealt with was personable, professional and understanding. I needed to rent a unit due to eviction and I honestly struggled a few times to pay my storage fees. They worked with me to figure it out every time. Wish the hours were 24/7..but still highly recommend! Amazing custom service truly makes the difference!

Amber D.  |  Expérience générale 
Évaluation :
5

Only one thing needs to be attended to at the facility and that is the asphalt is crumbling and the small rock and powder are going into the units. I have talked with other renters and they are having the same issue. I think it's time to spend a little of that money you collect from us and redo the driveways. Please. Also have to tell you that Rod and Coleen are the best managers you have had. I have been in that facility for over 15 years and others before that. Keep them happy so you can keep them.

JOHN M.  |  Expérience générale 
Évaluation :
5

Super friendly and helpful staff! I was really surprised at how nice and clean and organized this place is. The people actually care about their customers!! Very professional. Will continue doing business here!!

TAMARA L.  |  Expérience générale 
Évaluation :
5

Jay was the young lady that helped me and was absolutely amazing...she is a very delightful person and true asset to your company.....Thanks for the great experience!!!!!!

Judith N.  |  Premières impressions 
Évaluation :
4

I would like to thank everyone for the help that I received during this difficult time. I apologize for my family actions and putting your staff in a difficult situation. Your policy need revised

Linda I.  |  Premières impressions 
Évaluation :
5

Met all my needs.

Leon H.  |  Expérience générale 
Évaluation :
5

The staff was very helpful. I would recommend to anyone.

Matthew L.  |  Premières impressions 
Évaluation :
5

Very nice experience. Friendly and accommodating .

joan s.  |  Premières impressions 
Évaluation :
5

William was especially friendly, professional and helpful in both the renting of the uhaul and the storage unit.

Jason L.  |  Expérience générale 
Évaluation :
5

Rod and William are the best. Made us feel welcome and talked us through what we really needed and found the right unit for us. We are repeat customers and are glad we came back!

j. b.  |  Premières impressions 
Évaluation :
5

Great location, very clean, easy access and FRIENDLY staff. Love that they share boxes (which saved us $$$).

christopher f.  |  Premières impressions 
Évaluation :
5

Clean, safe, friendly staff

Ethan S.  |  Expérience générale 
Évaluation :
5

The Manager is AWESOME!! He is the reason I rented from U-haul!! He is a SUPER nice guy and VERY helpful. He really cares about the place and people. I also want to give a big thumbs up to Will.

Anthony S.  |  Premières impressions 
Évaluation :
5

Rod and his staff have been so helpful in my move from their facility to prescott az. thank you for all your help. definitely recommend this facility to all my friends.'

Arlene K.  |  Expérience générale 
Évaluation :
5

Rod & Colleen are REAL people and practice "Service as an art form". They always have a smile and eager to assist any way they can. This goes for the rest of the staff as well. Thank you folks.

RICHARD J.  |  Expérience générale 
Évaluation :
5

The reason I stored my stuff at this UHaul facility rather than another was the staff. They were extremely kind and caring.

Mark L.  |  Expérience générale 
Évaluation :
5

U-Haul Moving and Storage on E Bell Rd was an excellent option for the secure storage of my personal items. I was able to access my unit at anytime I needed. The staff was always friendly & courteous.

samuel c.  |  Expérience générale 
Évaluation :
5

Everyone there was nice! Handled everything in a timely manner as well. Merci les gars!

Kheon T.  |  Premières impressions 
Évaluation :
4

I never had any issues while using this location for storage. It was a bit of a juggle when I moved out, but the staff were courteous and cooperative. Thank you for quality effort.

Jean F.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and we were able to secure a unit within 24 hours of our inquiry for a storage unit. Owner and employees were extremely helpful and pleasant.

Fred D.  |  Premières impressions 
Évaluation :
5

The most amazing customer service I have ever experienced. The store managers/owners were friendly, knowledgeable and very helpful. From renting U-Haul vehicle to a great storage unit. 100 % recommend!

Gabrielle G.  |  Premières impressions 
Évaluation :
5

Met all expectations.

Isaac M.  |  Expérience générale 
Évaluation :
5

Very helpful staff and excellent customer service. Merci.

Paula M.  |  Expérience générale 
Évaluation :
5

Great location. Easy in and out.

Sally P.  |  Expérience générale 
Évaluation :
5

Rod and his team made the move in a great experience. They went above and beyond to be helpful.

Steve W.  |  Premières impressions 
Évaluation :
5

The folks here made everything a breeze! Helpful and friendly!

Gypsy P.  |  Premières impressions 
Évaluation :
1

The manager was not professional

Bradley S.  |  Expérience générale 
Évaluation :
5

Very friendly

Lindsay D.  |  Premières impressions 
Évaluation :
5

Amazingly helpful!!!

Debora C.  |  Premières impressions 
Évaluation :
5

The people make the difference!

Mark L.  |  Premières impressions 
Évaluation :
5

Excellant Customer Service, the Msnager is a class Act totally and the staff that works for him is amazing as well. MY Rcommendation is go do buisness with this location they are above the Rim.

Kevin D.  |  Premières impressions 
Évaluation :
5

Brian is Superman. He deserves an extra PTO day, take him out to lunch, something. What a kind heart, serving your customers!

SARAH VICTORIA C.  |  Premières impressions 
Évaluation :
2

Had lots of trouble picking up the vehicle via app. Worker at storage facility seemed confused (upset?) about the size of free unit I received. Kim on customer service was awesome, give her a raise!

christopher g.  |  Premières impressions 
Évaluation :
3

One thing this facility doesn't elevators to take ur belongings to second floor no good

Jose S.  |  Premières impressions 
Évaluation :
3

Dont smoke weed at work.

Rick P.  |  Expérience générale 
Évaluation :
5

Great service and accommodating

Vincent O.  |  Premières impressions 
Évaluation :
5

very informative and helpful

manuel b.  |  Premières impressions 
Évaluation :
3

The overbearing candle scent in the front office needs to be addressed . Not good for those with asthma or other breathing issues.

ashaell s.  |  Expérience générale 
Évaluation :
5

UHaul of Paradise Valley staff were very easy to work with. Access was more than acceptable. If we ever need storage in that area again, we will definitely use that facility.

karen B.  |  Expérience générale 
Évaluation :
1

Movers had a difficult retrieving my things for a move due to internal communication issues within Uhaul. Employees stole and/or misplaced payments sent via mail (money orders/checks, bank billpay.)

BIANCA H.  |  Expérience générale 
Évaluation :
1

Should train your staff better on how to process refunds and credits. Six phone calls and one in-person visits and my credit is still not done correctly as I just received a late notice!!!

Lesley U.  |  Expérience générale 
Évaluation :
5

Bien

Linda W.  |  Premières impressions 
Évaluation :
5

The only reason I like the place is because of Rod & Colleen-They are terrific managers. Previous managers were horrible, & I had a lot of problems with them. Thanks to Rod for making it better!

JONATHAN B.  |  Expérience générale 
Évaluation :
5

We had our storage unit with them for around 15 years and never had an issue. The only reason we are no longer customers is the lack of need. We highly recommend them.

SCOTT H.  |  Expérience générale 
Évaluation :
4

The service was good.

michael H.  |  Expérience générale 
Évaluation :
4

The only comment is that they allow zero grace period on monthly rent payments. I understand how they can become abused. I paid on-time for 14 mo. Forgot & they charged a late fee.

Tallie T.  |  Expérience générale 
Évaluation :
5

Rod provided excellent service and went beyond ordinary as he assisted me with hooking up a trailer I was pulling to california from his location.

NEAL S.  |  Expérience générale 
Évaluation :
5

I would rent from these guys always!! Superb customer service!! The BEST I've had in a really long time! Thank you so much for your incredible experience! UHAUL should take lessons from their book!!

Annie H.  |  Premières impressions 
Évaluation :
4

I had a storage unit here for 6 years. I had wonderful service when it was managed by Allstate as well as currently by U-Haul. Office staff was always courteous and professional.

SHERIDYN B.  |  Expérience générale 
Évaluation :
2

UHauls only motivation is making money off the customer whether that be with late fees or other fees that are added. Uhaul does not care about the customer anymore as there recent changes demonstrate.

sean r.  |  Expérience générale 
Évaluation :
5

I love this storage unit! I'm so glad that my stuff stayed safe from the AZ heat! Awesome facility and extremely friendly staff!

Sinencia V.  |  Expérience générale 
Évaluation :
3

I was a long time renter but you kept on raising my rent with no reasonable explanation. For reason above I switched storage facilitiy. Larry Rosky

LARRY R.  |  Expérience générale 
Évaluation :
5

Friendly staff who was helpful and attentive. Computer system was giving them trouble, but otherwise was a pleasure to deal with.

Isaac M.  |  Réservation 
Évaluation :
2

The phone center knew I wanted a ground level unit and reserved a upper level with out telling me. Then the desk person changed my unit to a 5x10 ground level. It was 5x5x10 feet HIGH! Really?!!!

Linda W.  |  Réservation 
Évaluation :
5

The staff at the desk was always very friendly and helpful.

Suzanne W.  |  Expérience générale 
Non reviews have been submitted for this location.

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