Évaluations des clients U-Haul Moving & Storage of Paradise Valley

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Paradise Valley

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joan s. le

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Very nice experience. Friendly and accommodating .

Elliott K. le

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Le client n'a pas laissé de commentaire.

randy H. le

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The people who where there when I checked out the truck were great and helped me with my issues. They had superb customer service skills.

Dina L. le

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Another great experience at this location. William was a great help... friendly, fast, and informative. I really appreciated it and it was great to work with you. Keep up the great service... you guys are awesome!!

Jason L. le

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William was especially friendly, professional and helpful in both the renting of the uhaul and the storage unit.

j. b. le

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Rod and William are the best. Made us feel welcome and talked us through what we really needed and found the right unit for us. We are repeat customers and are glad we came back!

Charles S. le

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Young lady at front desk was very cheerful & professional !! She was very good!

christopher f. le

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Great location, very clean, easy access and FRIENDLY staff. Love that they share boxes (which saved us $$$).

gary N. le

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Driver door whistled as if open but door and window was secured

Ralph B. le

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keep doing what you are doing. Advise customer they need own lock for truck door. (Previous truck rental at another U Haul came with lock so did not think to ask here and could have caused a problem)

TRACI Y. le

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Absolutely top notch service and care! I've used this location for my last three moves. I was unsure about the new owner but, not to worry, they treated me like a good family would. Will go again :)

Rod B. le

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The UHaul app implies that it speeds up the rental process but it doesn't and merely makes the customer do the work that the paid clerk should be doing. Not going to use that app again.

Brian K. le

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Help was great. They knew exactly what i needed to rent!

William K. le

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Le client n'a pas laissé de commentaire.

Cheryl Y. le

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Le client n'a pas laissé de commentaire.

Ethan S. le

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Clean, safe, friendly staff

Warner L. le

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Great experience, family owned and operated. The best!

Catherine C. le

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Awesome customer service well maintained truck convenient location. Five stars

BRADLEY R. le

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Le client n'a pas laissé de commentaire.

Brad S. le

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Everything was great!!! Thank you.

Javier D. le

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Great staff,great service

Erika B. le

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Le client n'a pas laissé de commentaire.

Sam H. le

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William was super cool and really easy to work with. Everyone at this facility is really polite and fun.

Mehmet M. le

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Different trailers size

John T. le

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Le client n'a pas laissé de commentaire.

Bill N. le

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The 3" jump between the top of the ramp and the truck bed is ridiculous someone is going to get hurt. I was moving my shop, all heavy boxes. How long have you been in business? This is the best you can do? I could design a separate plate in 10 minutes that would eliminate the danger

Megan M. le

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Easy process and the location was very festive for Fall which I loved!!!

Barbara H. le

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Le client n'a pas laissé de commentaire.

Gene R. le

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Le client n'a pas laissé de commentaire.

David T. le

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The credit card reader and related computer process was a little awkward. The staff did a good job of working around it to get done what needed to be done prior to me driving the vehicle off the lot.

Mike J. le

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nothing comes to mind

Blair S. le

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Le client n'a pas laissé de commentaire.

Jeffrey C. le

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When you secure a reservation online and are late by 1 hour, it shouldn't wipe out your reservation and you have to start from scratch

JULIANNE V. le

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Although I used the auto check in, the guy came out and helped me out (wish I remembered his name!) He was so sweet and helpful! Also the girl at the counter when I went in with a question was super friendly and helpful also. Highly recommend this location. The people and their attitudes are what make a business!!

Kim S. le

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Le client n'a pas laissé de commentaire.

Ana I. le

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The extra charges for filling up the tank were not mentioned when I stated that I wanted to agree on a gallon price and not deal with filling up the tank of a truck.

Anthony S. le

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The Manager is AWESOME!! He is the reason I rented from U-haul!! He is a SUPER nice guy and VERY helpful. He really cares about the place and people. I also want to give a big thumbs up to Will.

Mark B. le

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This was the best UHaul experience I have had - from the clean, welcoming office to the friendly staff to the clan and well maintained van, everything was great. Thank you. I will definitely use this location again.

Nigel M. le

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Excellent service - Courtney helped with everything I needed, thank you!

Arlene K. le

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Rod and his staff have been so helpful in my move from their facility to prescott az. thank you for all your help. definitely recommend this facility to all my friends.'

Christine M. le

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The customer service was amazing!!!! I really appreciated their help and their advice.

Shari W. le

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This location was small & very easy to work with. I was looking for a van to pick up some newly purchased furniture & they we're very accommodating. Would help ghly recommend them. Very friendly & easy to deal with.

RICHARD J. le

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Rod & Colleen are REAL people and practice "Service as an art form". They always have a smile and eager to assist any way they can. This goes for the rest of the staff as well. Thank you folks.

Mark L. le

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The reason I stored my stuff at this UHaul facility rather than another was the staff. They were extremely kind and caring.

Bobby B. le

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Air conditioner did not work. It is over 100 degrees in Phoenix, AZ. It became apparent that the employees and manager knew this before they rented us the 20 ft moving truck. It is 169 miles to Prescott from Phoenix. They charged us for over 200 miles. They refused to correct the problem. We are filing a complaint, the odometer is set to overcharge by 16 percent.

samuel c. le

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U-Haul Moving and Storage on E Bell Rd was an excellent option for the secure storage of my personal items. I was able to access my unit at anytime I needed. The staff was always friendly & courteous.

Kheon T. le

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Everyone there was nice! Handled everything in a timely manner as well. Thanks guys!

David M. le

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Every employee I’ve interacted with at this location is top notch. William was no different, and he made this a great rental!

Angela B. le

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Le client n'a pas laissé de commentaire.

Emil M. le

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The staff was extremely helpful and courteous. They checked me in and out quickly and efficiently. Facility was clean and easy to get to.

Herbert F. le

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The customer attention by the young man was outstanding and he was very personable with great knowledge.

damon M. le

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This location is great, the staff are nice and very knowledgeable. Coleen and Rod were very nice and helped me through the whole process. If I need to rent a truck again I'm certainly using this location again.

Steve K. le

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Both managers were very friendly and helpful - 5 star service all around - highly recommend this location!

Marissa Z. le

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GREAT SERVICE

DAVID C. le

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Make your IT work, especially uploading a driver license. I spent 15 minutes trying to get your application to work, which totally screwed up my schedule for the day.

Terry W. le

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Le client n'a pas laissé de commentaire.

Derek J. le

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Le client n'a pas laissé de commentaire.

Wesley S. le

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The entire staff is extremely friendly and very helpful. Rod was funny and it is obvious that he absolutely loves what he does.

Lisa B. le

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Great with all customers and it shows through their kind heart. Thank you

Ranga D. le

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nothing comes to mind; filled my need in a timely manner. Thanks.

David O. le

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We really enjoyed the promotional barbecue on-site after returning the truck!

David M. le

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Very engaging and helpful manager, definitely my new favorite uhaul location. I will be back!!

Jean F. le

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I never had any issues while using this location for storage. It was a bit of a juggle when I moved out, but the staff were courteous and cooperative. Thank you for quality effort.

Aaron W. le

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Le client n'a pas laissé de commentaire.

Robert L M. le

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When i rented the truck on the 4th they went out of there way to help and when i returned it the guy went out of his way to help. Great place to do business. Definitely will be my go to place.

michaela D. le

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Le client n'a pas laissé de commentaire.

Fred D. le

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Everyone was very helpful and we were able to secure a unit within 24 hours of our inquiry for a storage unit. Owner and employees were extremely helpful and pleasant.

chris C. le

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Friendly service and good prices.

Charles W. le

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The staff at this location are/were AWESOME!!! Brian and William went above and beyond their needed call of duty and really made us feel valued as customers and addressed all of our needs. TERRIFIC crew we so appreciate them both!

Gabrielle G. le

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100% Recommended! Best customer service and great facility!!!

dean R. le

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Le client n'a pas laissé de commentaire.

Neal B. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Rod was a super guy, this was the 2nd time I rented a uhaul truck from him and both experiences were easy, pleasant and quick.

Greg G. le

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Le client n'a pas laissé de commentaire.

Gabrielle G. le

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The most amazing customer service I have ever experienced. The store managers/owners were friendly, knowledgeable and very helpful. From renting U-Haul vehicle to a great storage unit. 100% recommend!

Sagar K. le

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Install back-up cameras in the trucks.

Isaac M. le

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Met all expectations.

Celine C. le

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William is the best uhaul representative I have had the chance to meet. He explained everything thoroughly and had a substitute vehicle ready to go for me. He helped the customers in the store and on the phone like a professional.

brun O. le

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Nothing but great customer service here. They were really nice and informative about everything that goes into our contract. I would highly recommend this location as they we very prompt and great service. We were in and out in 10 mins.

shannon F. le

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Le client n'a pas laissé de commentaire.

Paula M. le

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Very helpful staff and excellent customer service. Thank you.

Sally P. le

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Great location. Easy in and out.

praful P. le

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Le client n'a pas laissé de commentaire.

nancy M. le

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Nothing. Everyone was great to work with from reserving the trailer, to picking it up and the return process. Wonderful owner's and employee to work with.

James R. le

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Le client n'a pas laissé de commentaire.

Steve W. le

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Rod and his team made the move in a great experience. They went above and beyond to be helpful.

Keith S. le

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No comment

William C. le

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Rod and his team were tremendously helpful and friendly.

Christine R. le

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William and Brian were the most pleasant and fantastic employees to deal with. They represent what REAL U-Haul employees should be! They sympathized with the issues I had with the U-Haul workers at "Traffic" on 32 St. & Paradise Ln. The employees (Gary, the manager and Tiffany) at the 32 Street Location were extremely unprofessional, disgusting and down-right rude. I had customer service issues with them all morning and they did nothing to make it up to me. I will never use the 32 Street Location ever again and will only deal with the gentlemen, William and Brian at the 40 St. & Bell Location. I am extremely disappointed in how I was treated by Gary & Tiffany today. I suggest they take a refresher course in how customers should be treated or maybe find a new job that will suit them better. ~A Disappointed U-Haul Customer

Gypsy P. le

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The folks here made everything a breeze! Helpful and friendly!

Andriana H. le

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Le client n'a pas laissé de commentaire.

Bradley S. le

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The manager was not professional

Daniel L. le

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William was both extremely professional and helpful!

Paul C. le

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Over the top experience from Colleen greeting you and setting you up to Rod making sure you have full knowledge of the vehicle. What a great duo and will be my go to U Haul for any moving / storage needs in the Phoenix area. Worth the extra miles to get the service as way different than any other U Haul I have used. Not to say I have had negative experiences at others, just saying this service was exceptional :)

Jorge S. le

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Everything went beyond of what I expected. Nice people offering a very great service with a great helping attitude.

Jade L. le

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Le client n'a pas laissé de commentaire.

Lindsay D. le

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Very friendly

Scott D. le

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Staff was very friendly, thank you

steve C. le

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Keep doing what you're doing.

Claire F. le

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Too expensive.

dennis M. le

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Le client n'a pas laissé de commentaire.

Melvin C. le

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Great customer service. Vehicle was very clean and well maintained. Would highly recommend this location. Thank you,

mako W. le

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Le client n'a pas laissé de commentaire.

Debora C. le

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Amazingly helpful!!!

Sean R. le

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Very Professional and Effecient!

roy L. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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The people make the difference!

Melissa H. le

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Le client n'a pas laissé de commentaire.

Rick Eugene J. le

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Great Customer Service!!!! Will is a FANTASTIC CUSTOMER SERVICE REPRESENTATIVE!!!!

Erin J. le

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Fraudulent charges

Sarah C. le

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Brian is an ANGEL! Above and beyond, way above and beyond. The whole staff was very helpful and kind, especially a blonde lady whose name I can't remember.

TAI T. le

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Everyone was friendly and helpful. The best uhaul experience ever.

Kevin D. le

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Excellant Customer Service, the Msnager is a class Act totally and the staff that works for him is amazing as well. MY Rcommendation is go do buisness with this location they are above the Rim.

SARAH VICTORIA C. le

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Brian is Superman. He deserves an extra PTO day, take him out to lunch, something. What a kind heart, serving your customers!

CONSTANTIN B. le

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The van was immaculate.

christopher g. le

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Had lots of trouble picking up the vehicle via app. Worker at storage facility seemed confused (upset?) about the size of free unit I received. Kim on customer service was awesome, give her a raise!

Allen S. le

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Rod was great. My 2nd experience with this location and their service is always focused on making the customer experience excellent

SHANE K. le

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There is nothing for this location to Improve. I have never had such great customers service like I had working with Rod and his team. Everyone at this location was fantastic, friendly and treated us like family, and not just any family, the family that you actually like. They went out of there way to make sure we were happy and comfortable in a stressful situation. One of the employees even offered to help me move for free just because they wanted to keep me happy. I would recommend this location for trucks and storage. Even if you find something better, which I highly doubt you could, you should still stop in just to interact with these great people.

Cheryl C. le

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Great staff, very friendly. Only problem is that I was charged twice. Also, your website is not customer-friendly. 5 day "Hold"???? The van was returned and inspected on the 20th and today I see an additional $75 was taken out of my acct, which will not be reimbursed for 5 days. I may wind up overdrawn. Not a good system.

andrew N. le

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None. Rod and his staff are fantastic. Could not have been a better experience.

Allen S. le

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Uhaul coporate needs to resolve their software issues. It takes too long to rent a truck and the mobile app is burdened with glitches without needed training for all involved. I feel for the locations that have to contend with software changes that don't include the needed training for people to be helpful to customers.

John P. le

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People were courteous and friendly. Treated me as I would expect to be treated by a company.

john T. le

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Very nice people

AMY D. le

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Would have given excellent..... but this location was having computer issues (kept freezing up) so it took a LONG time to complete our rental.

LINDY F. le

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Le client n'a pas laissé de commentaire.

NATHAN S. le

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All customer service representatives that I dealt with were amazing! It was the fastest pick up and return I have ever had. I will be using this location again. Best service ever!!!

Jose S. le

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One thing this facility doesn't elevators to take ur belongings to second floor no good

Rick P. le

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Dont smoke weed at work.

Vincent O. le

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Great service and accommodating

manuel b. le

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very informative and helpful

ashaell s. le

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The overbearing candle scent in the front office needs to be addressed . Not good for those with asthma or other breathing issues.

karen B. le

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UHaul of Paradise Valley staff were very easy to work with. Access was more than acceptable. If we ever need storage in that area again, we will definitely use that facility.

BIANCA H. le

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Movers had a difficult retrieving my things for a move due to internal communication issues within Uhaul. Employees stole and/or misplaced payments sent via mail (money orders/checks, bank billpay.)

Lesley U. le

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Should train your staff better on how to process refunds and credits. Six phone calls and one in-person visits and my credit is still not done correctly as I just received a late notice!!!

Linda W. le

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Good

JONATHAN B. le

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The only reason I like the place is because of Rod & Colleen-They are terrific managers. Previous managers were horrible, & I had a lot of problems with them. Thanks to Rod for making it better!

SCOTT H. le

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We had our storage unit with them for around 15 years and never had an issue. The only reason we are no longer customers is the lack of need. We highly recommend them.

michael H. le

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The service was good.

Tallie T. le

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The only comment is that they allow zero grace period on monthly rent payments. I understand how they can become abused. I paid on-time for 14 mo. Forgot & they charged a late fee.

NEAL S. le

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Rod provided excellent service and went beyond ordinary as he assisted me with hooking up a trailer I was pulling to california from his location.

Annie H. le

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I would rent from these guys always!! Superb customer service!! The BEST I’ve had in a really long time! Thank you so much for your incredible experience! UHAUL should take lessons from their book!!

SHERIDYN B. le

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I had a storage unit here for 6 years. I had wonderful service when it was managed by Allstate as well as currently by U-Haul. Office staff was always courteous and professional.

sean r. le

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UHauls only motivation is making money off the customer whether that be with late fees or other fees that are added. Uhaul does not care about the customer anymore as there recent changes demonstrate.

Sinencia V. le

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I love this storage unit! I’m so glad that my stuff stayed safe from the AZ heat! Awesome facility and extremely friendly staff!

LARRY R. le

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I was a long time renter but you kept on raising my rent with no reasonable explanation. For reason above I switched storage facilitiy. Larry Rosky

Isaac M. le

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Friendly staff who was helpful and attentive. Computer system was giving them trouble, but otherwise was a pleasure to deal with.

Linda W. le

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The phone center knew I wanted a ground level unit and reserved a upper level with out telling me. Then the desk person changed my unit to a 5x10 ground level. It was 5x5x10 feet HIGH! Really?!!!

Suzanne W. le

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The staff at the desk was always very friendly and helpful.

richard e. le

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Very nice people to work with. We needed a storage unit for a short time but we all know how time flys . So our stay was a little longer than we planned the staff were nice.

NEAL S. le

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Rod and Colleen were very helpful, I had to obtain motorcycle storage in an emergency situation last minute and they was able to help me out of a jam. This is the best service I have ever received!

ALEX B. le

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better than many others

Jon B. le

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Clean facility with easy access.

Bernadette P. le

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Very disappointed- the card reader is not working properly and the staff is keep on telling me it’s my card that’s not working. I went to the bank to check but it’s was ok. I wasted almost 2 hours

Chris S. le

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Great staff and clean storage space

CLARK JEROME W. le

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Good place overall but my needs changed and recent price increase excelerated the change

JAMES B. le

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Seemless and positive experience throughout

konstantin filipov k. le

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Great service!!!!. I would rent it again! Great customer service. They are very friendly and responsive!

Natalie C. le

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we needed a place to store our stuff for a couple months and we had a great experience. Our storage unit was not air controlled but the temperature wasn't too hot even in the middle of June in Arizona

chad f. le

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I really enjoyed my experience at this location. If I ever need a storage unit again, I’ll definitely be coming back.

ROBERT J. le

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Awesome.

Edward l. le

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Did fine for the time that was needed

timothy m. le

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It was a good rental with no hassles.

robert c. le

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Really pleased with the service level and can-do attitude of staff. I also had storage with one of your (largest) competitors and the service level at U-Haul is far better. U-haul only next time

MELISSA W. le

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Easy access and lots of room. Will definitely use again!

cathline r. le

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Great customer service!