Customer Reviews for U-Haul Moving & Storage of Parkland

4 471 évaluations

9601 Pacific Ave   Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

(253) 537-1065

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(253) 537-1065

9601 Pacific Ave
Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

the manager was extremely unprofessional and so were staff. they weren't helpful at all. very disappointing. Have used u-haul for many years in the past and have never had a issue. the manager, Brittanybinrhink her name is needs another job she didn't seem enthused to be working and i felt like a bother.

AYZHA C. 
Évaluation :
5

Trailer tire straps were broken. Right rear tire had an air leak and the fold down fender on the left side of the trailer would not properly latch and would fold out on its on going down the road. Have had good experience before with trailers unfortunately this was not a good experience and really unsafe.

Justin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLEE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER W. 
Évaluation :
5

yes U-Haul was a very helpful and attentive and treated me with respect and made sure I didn't leave anything behind in the truck thank you thank you Susan Smith

SUSAN S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SULUOLEMALAMALAM D. 
Évaluation :
5

Nothing, it was so fast and easy to check in and out.

ROSAMARIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC M. 
Évaluation :
3

have available parking for short term rental patron's personal cars

JEFFREY E. 
Évaluation :
5

No comment

JULIAN C. 
Évaluation :
5

Great job! The staff provided education to ensure a great experience. We will be back to this location over ones that are closer to home.

SABRINA L. 
Évaluation :
3

Takes to long to get in and get out. Always busy and check out is very slow. Need more staff.

MARK T. 
Évaluation :
4

We drove one block before realizing the trucks exhaust pipe had been cut underneath cab making it unbearably loud inside the cabin. We had to turn around and return it and check out a different truck. We were also charged the safe move coverage when we asked to not be charged for it.

LINDSEY M. 
Évaluation :
5

I don't know what you can do, I have received great customer service at this location.

RICHARD D. 
Évaluation :
5

Always a wonderful experience renting from the Parkland Uhaul. Jenny did a great job at the dispatch. It's always a pleasant time dealing with this location's friendly and knowledgeable staff. I have to say that everyone working here does a really good job and deserves recognition. Kathleen, Amanda, Dempsey, Elizabeth, Johnathan, Yadira, Brayden, Aidan, Luke and Larry have all demonstrated exceptional customer service skills. Merci.

DAVID VERNON K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOY S. 
Évaluation :
1

Your advertisement of 19,99 is Bullshit! 179 for 2 hours. You suck! And the people at the place….Wow! The worst customer service ever!

OTILA S. 
Évaluation :
5

Outstanding job of picking up the truck and dropoff. My 2nd time renting and it was a easy simple experience. ðŸ'

TITUS T. 
Évaluation :
5

Don't know.

JANIE S. 
Évaluation :
5

Very excellent customer service

SANDRA LOUISE J. 
Évaluation :
1

I was overcharged. They never answer phone calls and the customer service is horrific.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY KAY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshon J.  |  Expérience générale 
Évaluation :
1

I chose a vehicle that was advertised as 19,95 $/day. When I arrived at location the price was 99 $for the rental and the person there was unable to explain why the cost was FIVE TIMES the advertised price. This is classic bait and switch. You got me this time but I will endeavor to not use UHaul ever again. Stop fucking the consumer with unclear advertising. Will not recommend UHaul to my friends and business associates. The ratings above are based upon being 'Bait and Switched'.

PAUL L. 
Évaluation :
1

The trailer smelled really bad like weed. It made all our new furniture smell like weed. When I asked the associate about possibly getting a discount he just said the management didn't care and that the never give refunds or discounts for any reason. The door on the trailer also stuck closed every time I used it. I also had to hose out the trailer before I could even use it. It was nasty and stained all our mattresses.

JOSEPH ANTHONY G. 
Évaluation :
5

Keep up the good customer service

CHRISTOPHER DEVO J. 
Évaluation :
1

Way too expensive Never again

ROSS T. 
Évaluation :
4

Minus the homeless and bums in the parking lot and it would be a good location.

Mark P. 
Évaluation :
3

Uhaul overall is lacking in customer service. When uhaul arbitrarily makes a change to a reservation, no communication is provided to the customer. Numerous errors from both direct employees and subcontractors of uhaul causes great strife when making reservations for uhaul products. Once all the errors and issues were worked out, the actual cargo trailer worked out great. It's unfortunate it took several reservations to get ONE to come to fruition.

STACI C. 
Évaluation :
5

After Hours lock box

CHAE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA LOUISE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE W. 
Évaluation :
2

I got the run around twice. First on the original day I was suppose to get the truck and then told not available even though was told it would be there. Then switch to the next day in the morning get there and told the truck wasn't going to be there until evening. Told to go out of the way to Puyallup if wanting the truck in the morning. Person not nice about delivery of information.

AMY K. 
Évaluation :
5

Honor the reservations in the manner that they are originally made. Train your customer service representatives not to be rude and disrespectful to customers.

Andrew S. 
Évaluation :
5

N.D.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA W. 
Évaluation :
3

Truck rental too expensive. Especially when you charge for the truck, then by the mile including leaving and coming back to the rental location. I would not recommend using a uhaul to other military family as it is simply too expensive especially when moving trucks are needed often because they are always on the move. The mileage rate is outrageous. Also, the truck needle stated I was going 70mph when really it was pushing 45mph barely 50.

PESALELI M. 
Évaluation :
5

I have been using the 9601 Parkland location for a while now and I have never had any issues with the equipment nor with customer service. I highly recommend this location

SHEENA ANN K. 
Évaluation :
5

The truck was clean but had a foul odor.

Michael D. 
Évaluation :
3

Inside of truck was dirty. Tire was low on pressure and when I noticed had to go fill. Lead for lights was bent and needs to be replaced.

ERIC S. 
Évaluation :
5

Great staff - thank you

MARSHALL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP T. 
Évaluation :
2

Corporate should call me cuz I have a BAD REVIEW

Megan d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
2

This was one of the worst uhaul experiences I've had all together. There were employees that did their best to accommodate amend the mishaps that kept occuring. But overall experience from the initial rental to final delivery/pickup up, it was nuts. I would not rent a uhaul ubox ever again nor do I plan on recommending it.

Juliette C. 
Évaluation :
2

I would recommend only because it's close and they have almost everything needed. The staff are extremely slow. Waiting for my turn can take 45 minutes or more. Some staff are friendly but most aren't.

Peggy M. 
Évaluation :
5

The drop off was very easy. The staff was professional and very friendly. The two men who helped me had smiles on their faces and and asked me if there had been any issues with the rental. There had not. Has I was leaving another employee a young woman waved to us. This facility is in a rather low area of Tacoma we're things are pretty dirty but this facilities grounds etc and equipment were very clean. I will rent from this facility in the future or drop off at this location.

Charles B. 
Évaluation :
1

Cargo area of 20ft truck was filled with oil called customer service, was transferred 3 times before being told to call roadside assistance. Was on hold so long that I gave up and dealt with it. Truck also had terribly spongy brakes and the steering popped when turning.

CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDDIE W. 
Évaluation :
1

Explain in detail what Daily rate means so your customers understand that they are getting charged for the price of the teuck, the insurance, and if you get accessories. Then they charge you for the miles.

CHARLESETTA L. 
Évaluation :
1

my lock was completely broken. had no way of opening. had to find someone to cut it off. my whole experience with uhaul has been awful from start to end. definitely won't be using uhaul ever again.

Kassandra C. 
Évaluation :
1

We rented this rental for a one way. When we asked how come it's dirty and sticky they told us they don't clean one ways! Really UHAUL? It's unbelievable that you don't value your customers to at least wipe the vehicle down, specially since we are still in a pandemic. Rachel Krall

RACHEL K. 
Évaluation :
2

My bank statement shows the initial hold amount taken out from account 142 $. versus what I actually was billed (96 $.) when I returned the truck. When I called the location I was told it's my bank that has the issue not uhaul. How will this be resolved?

JAMES DAVID P. 
Évaluation :
3

The equipment was old and actually pretty rusty.

NATHAN B. 
Évaluation :
5

Great experience and nice staff. Truck ran great with no issues. Larry and his crew are 5 star!

BRANDON M. 
Évaluation :
5

Great experience today at Uhaul 9601 Pacific Ave Tacoma. Plenty of knowledge, communication, professional, and quick with the install. Should have chosen this location first, this install ended up a couple months late due to the first location,

Brent B. 
Évaluation :
5

Just what I needed when I needed it

ROGER J. 
Évaluation :
4

Allow more space to park trailers.

Terry S. 
Évaluation :
1

The agents need more training in customer service and in how to manage the logistics of a sale. They were often rude and yelled a lot at the customers. I think one of them had a disability but still it was not a good experience.

Judy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSE MARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARITA M. 
Évaluation :
5

I've always liked U-Haul good company

SUSAN S.  |  Premières impressions 
Évaluation :
5

Truck smelled and looked very clean. Enjoyable experience. Merci.

Jeffrie T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTORIA P. 
Évaluation :
3

Customer service was horrible. Self-proclaimed "acting manager" Brandon Meneghini was an arrogant, cocky individual with no manners. Was wearing workout shorts and proceeded to scratch his crotch/groin area with open legs while sitting on a stool behind the counter with his feet up on the counter. He upset a customer in front of me and then proceeded to upset me. He charged me the 11,00 $ additional rider insurance fee for the van even though he never asked me if I wanted it, no initialing of a choice either way, just charged me and stated I asked for it. I NEVER ask for supplemental insurance as I have coverage both on my credit card and auto policies. I travel 200 days a year, I know the coverage I have. Mr. Meneghini is a poor example of U Haul management. I will not use that outlet again. Regards, Anthony Koleszar

ANTHONY K. 
Évaluation :
5

Trailer was great for 1500 miles no issues pulled great.

Donald H. 
Évaluation :
4

Long storage access time would make a big difference on access, times of helping hand available after work hours with family and friends. .

Emiliana N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEGGY RUTH G. 
Évaluation :
3

The truck visors are broken . The drivers side door does not close tight I filled the gas tank and was told that I would be compensated for the gas I didn't use but was not compensated.

Carol L. 
Évaluation :
1

Lady at the front desk told be I wouldn't be able to pick up my reserved truck because I wasn't wearing a mask because I have a medical condition. Threatened to cancel my reservation if I didn't put a mask on my face. Didn't care if it covered my mouth or nose, just wanted me to put it on my face.

Brian L. 
Évaluation :
2

I've been unimpressed by U-Haul's customer service and app over my last several visits. We reserved a truck for 6 hours, starting at 1pm. When we arrived, we attempted to use the mobile-check in but the app wouldn't get past the "Awaiting Approval" phase. When we went inside, Aidan informed us that they closed at 5, so we wouldn't be able to get the full 6 hours we reserved unless we brought it back the next day. He was practically comatose and could use some customer service training. He was similarly unresponsive when we made it back, walking around as if he wasn't sure where he was going. He told me to give the keys to another associate, who told me that Aidan was actually the one who was supposed to help. Finally Aidan grabbed someone else who got me checked out and on my way.

KYLE S. 
Évaluation :
5

I have nothing very friendly and great customer service. The only place I will go for a rental.

JOYCE S. 
Évaluation :
5

Not specific to this location but I called FOUR local locations multiple times and NO ONE answered the phone. Had to book thru traffic/call center. Not impressed with the lack of contact.

ROBERT G. 
Évaluation :
4

Jennifer was exceptional getting me checked in. The process was easy and fast

THERESA ANN H. 
Évaluation :
5

Every time I needed to access my u-box, I was treated with respect and kindness. Would definitely recommend using the U-Boxes for long distance moving. Well worth it. ðŸ'ðŸ»

Carole B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCIO V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISTI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy T. 
Évaluation :
5

The scheduling part of uhaul called me on Friday and stated my trailer I rented would need to be back by 8am when I had let the agent know I need the trailer to Friday she stated another family rented and I need to have back by 8am or they would charge me another day. When I kindly reminded rep that I will not be in town to return trailer till Friday she stated did you even read you contract it says 8am return as I remember the rep when I rented it she highlighted the important details so I grabbed my contract and let her know I was unaware and would try to make 8am but cannot promise. She wasn't understanding at all however when I returned the trailer today at 3:30 the rep stated I was ok. The rep at Lakewood wa uhaul was very nice and professional. The lady on the phone I wish I could of met her in person

KARIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA ANN H. 
Évaluation :
5

Very efficient!!

DANNIS O. 
Évaluation :
2

When dropping off it took longer than needed. We kept getting interrupted by another employee. I also think the way we are charged by mileage is unfair. I went from maybe 50 $To over 70 $for a 2 hour trip. This is highway robbery.

Kristie W. 
Évaluation :
5

Staff was very helpful and friendly.

JOANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA D. 
Évaluation :
1

Will never deal with this company again. Every interaction with them was horrible customer service.

NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful, and the check in and out was quick

Jennifer M. 
Évaluation :
5

Nice and clean facility. Staff helpful

Scott S.  |  Expérience générale 
Évaluation :
5

Very sarisfued.

Loretta C.  |  Expérience générale 
Évaluation :
3

My uboxes had been in storage. Then I got a notice that they were moved to a location over an hour away that is quite difficult to get to, plus they said my storage rates were going up 20 %. Couldn't uhaul have contacted me BEFORE this move so I could make a decision if I wanted to pick up my stuff or have it moved. After literally hours on the phone on hold and trying to get through to the right people my stuff was moved back to the original closer location so I could schedule delivery. I schedule the delivery online and it showed a charge for storage on the day of delivery even though I had just paid the storage fee for the next month. The call center was completely unhelpful, with wait times just to talk to a person 30 minutes or more. Then they would send me to someone else and I had to wait another half hour on hold until someone answered. After hours trying to get through to someone who knew what they were doing I tried to contact the local uhaul place but never could get through to this location. They never answered their phone and it always rolled over to the call center. I ended up having to drive a half hour in heavy traffic to the uhaul place where they were actually helpful and did take care of my issue. But I shouldn't have had to make that trip. If they are too busy to answer the phone then they need to hire more people. Also uhaul wanted to charge me 1 400 $for local movers when on the origin end it was 600 $. Basically my stuff was held hostage and I had no recourse but to find another option. The delivery actually went pretty smoothly and the Parkland Uhaul were helpful and had everything ready. Overall a terrible experience though. I would not recommend or use uhaul uboxes again.

BRENDA R. 
Évaluation :
4

I returned after hours and the website would not read my location so i ended up sitting in the parking lot for 30 minutes trying to return the truck

Mary L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea Marie Q.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brennen T. 
Évaluation :
5

Katherine is the best

VINH P. 
Évaluation :
5

Great customer service from the whole team.

NINA LAVERN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta C.  |  Premières impressions 
Évaluation :
5

Clean, easy to set up, easy access.

Scott S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie B.  |  Online Move In 
Évaluation :
4

The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

jenifer j.  |  Premières impressions 
Évaluation :
5

Awesom staff! Very helpful

Gloria H.  |  Premières impressions 
Évaluation :
1

Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

Megan d.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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