Customer Reviews for U-Haul Moving & Storage of Parkland

4381 évaluations

9601 Pacific Ave   Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

(253) 537-1065

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(253) 537-1065

9601 Pacific Ave
Tacoma, WA 98444
(Corner of 96th and Pacific Ave NO ONSITE CUSTOMER PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA ANN H. 
Évaluation :
5

Very efficient!!

DANNIS O. 
Évaluation :
2

When dropping off it took longer than needed. We kept getting interrupted by another employee. I also think the way we are charged by mileage is unfair. I went from maybe 50 $To over 70 $for a 2 hour trip. This is highway robbery.

Kristie W. 
Évaluation :
5

Staff was very helpful and friendly.

JOANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA D. 
Évaluation :
1

Will never deal with this company again. Every interaction with them was horrible customer service.

NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful, and the check in and out was quick

Jennifer M. 
Évaluation :
5

Nice and clean facility. Staff helpful

Scott S.  |  Expérience générale 
Évaluation :
5

Very sarisfued.

Loretta C.  |  Expérience générale 
Évaluation :
3

My uboxes had been in storage. Then I got a notice that they were moved to a location over an hour away that is quite difficult to get to, plus they said my storage rates were going up 20 %. Couldn't uhaul have contacted me BEFORE this move so I could make a decision if I wanted to pick up my stuff or have it moved. After literally hours on the phone on hold and trying to get through to the right people my stuff was moved back to the original closer location so I could schedule delivery. I schedule the delivery online and it showed a charge for storage on the day of delivery even though I had just paid the storage fee for the next month. The call center was completely unhelpful, with wait times just to talk to a person 30 minutes or more. Then they would send me to someone else and I had to wait another half hour on hold until someone answered. After hours trying to get through to someone who knew what they were doing I tried to contact the local uhaul place but never could get through to this location. They never answered their phone and it always rolled over to the call center. I ended up having to drive a half hour in heavy traffic to the uhaul place where they were actually helpful and did take care of my issue. But I shouldn't have had to make that trip. If they are too busy to answer the phone then they need to hire more people. Also uhaul wanted to charge me 1 400 $for local movers when on the origin end it was 600 $. Basically my stuff was held hostage and I had no recourse but to find another option. The delivery actually went pretty smoothly and the Parkland Uhaul were helpful and had everything ready. Overall a terrible experience though. I would not recommend or use uhaul uboxes again.

BRENDA R. 
Évaluation :
4

I returned after hours and the website would not read my location so i ended up sitting in the parking lot for 30 minutes trying to return the truck

Mary L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrea Marie Q.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brennen T. 
Évaluation :
5

Katherine is the best

VINH P. 
Évaluation :
5

Great customer service from the whole team.

NINA LAVERN S. 
Évaluation :
5

The best customer service we had while running to 3 different locations today. Cheyenne (?) was more than helpful and went out of her way for us. Unfortunately with the service we recieved from the Lakewood location, we will not be using UHaul again.

Seth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENA LYNNETTE D. 
Évaluation :
5

Great service, although manager was short-handed, he did an exceptional job taking care of the customers.

ROBERT V. 
Évaluation :
4

We had 2 boxes. One arrived in perfect condition as expected. The other was damaged along the way. The contents poured out when we opened it. It appeared that it had been turned on its side and maybe even dropped. There were 2 large holes on the side of the box where something punched through, pieces of wood from the container were inside. Someone put some green plastic (bag) in the holes. We were not told of the damage to the box or what occurred. There were some of our items broken and damaged, yet have not finished going through all the boxes. We took several photos and will see how their customer service is for this.

LISA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA H. 
Évaluation :
1

My bed scratched, my computer monitor broken, lamp broken and the whole experience with U-Haul was a nightmare.

Pearl D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA L. 
Évaluation :
5

Very friendly and courteous folks. Appreciate the proffessionalism and excellent customer service.

FU'A A. 
Évaluation :
1

I had the worst experience both at customer service and trailer levels. 1) Initial order for 5x8 trailer online -> later changed last minute to a 4x8 trailer Pick up at: 9601 pacific avenue, Tacoma ,wa - They did not have a ball+mount for the trailer! And told me ' go get at Home Depot ' - I had to walk to Napa parts store across the street to purchase one ! -ALL THESE INCONVENIENCE ON MY DAY OF TRAVEL! -In addition , they hooked up my trailer wrong => chain dragging on the floor ( see pic attached ) . As a first timer towing a trailer , I had no idea on what is the right way to look at the chain. - as I started my road travel - the chained were too loud dragging on road - called your customer service -> not helpful and redirected me to raid assistance-> which I waited for >20 minutes. I resulted to calling around to the nearest uhaul in Seattle that's open and found one - the attendant was able to fix my chain and filed a report. - Not only were you grossly negligent in your equipment set up , but put me at a high risk and endangered my life with that trailer . - The pacific store did not stock furniture pads in the trailer that I paid for : 10$ - which I have not been refunded the funds !!- REFUND MY MONEY ASAP. I'm beyond livid and appalled at your service . You will not have my business in future

LINET ATIENO N. 
Évaluation :
5

Tbh service was great. I got my truck guaranteed as promised and had a great checkin and check out.

JACOB S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loretta C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

STEWART M. 
Évaluation :
2

Car was tidy, windows were not clean inside and out. I paid for the van, no one came outside to check for problems. I used your App to record van condition. I couldn't get through one screen and the manager told me I had to take a picture of the fuel and mileage gauges. I did this and tried to send it, it would only buffer. I took my phone to the manager, he said he could fix it online. What he did was charge me AGAIN for the van rental. He assured me this wasn't so. I went to my credit card statement and showed him the two charges and demanded he cancel the second charge, he did. Another customer came up and asked about the very same thing, he had been double charged for his rental also, his money had not been refunded. I will be very careful and alert if I ever use U-Haul services again.

LINDA E. 
Évaluation :
5

A Great group. Very friendly and easy to work with we appreciate all their help.

MATHEW W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES COLVIN G. 
Évaluation :
2

Reserved 26ft over a week ahead of time night before was called and told none where available and was down sized to a 15ft “that's all they had available “ and told to pick it up at another location take it or leave it. The truck they gave me had a damaged grill not on the damaged list low right tire when brought to their attention they told me there sorry that truck should have been pulled of the line.I ask for some kind of compensation since they down sized me and I would have to make more trips. They took 0,6 cents off the mileage rate big deal. In my opinion U-Haul use to be top of the line but you have gone way down hill. I won't use you again there are better companies out there. I know this won't be posted on your reviews, but at least you will have read it.

THOMAS S. 
Évaluation :
5

If there's nothing you guys have done a great job and I thank you I've used you a couple times

BENJAMIN G. 
Évaluation :
5

Nothing to recommend, because you guys are excellent customer service.

THONG SOK S. 
Évaluation :
1

Terrible service. This was my first time using a uhaul for a local move and they said I travelled 200 miles when I only went 13 miles. They charged my account over 400 $and the manager Dylan was very rude and did not want to dispute the charge. He said it was hard to believe that his employees wouldn't do a walk thru with me. The employees did not tell me to do anything, just handed me the keys and tell me where the truck was located. Terrible experience I cannot afford to hand over 400 $on top of my moving costs, if I wanted to travel 200 miles I would have gotten a one way it's unbelievable. All employees that helped me were lazy and did not care about customer satisfaction.

ESPERANZA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLEH L. 
Évaluation :
1

Make sure equipment is maintained. The battery gauge was all over the place causing other things to flicker while driving it back. Also the total cost of the rental for 1 day was over 250 $and that is rediculous whatever you just keep price jumping and you do not follow through with actual advertised price. What a scam

david W. 
Évaluation :
4

Your customer service agents were great. They helped me out with two issues. The first truck has a service light on; they had me in a new truck and on my way in minutes. On turn in, I was incorrectly charged a fuel surcharge. I emailed them asking for that to be corrected, and again within a day it was fixed. Overall I'm very pleased with this location. Merci.

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY G. 
Évaluation :
5

Customer service was excellent

LINDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN BLAINE M. 
Évaluation :
5

Great and fast service

DANELLE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

No problems ready and quick.

KAREN JOYCE S. 
Évaluation :
5

I have rented many trailers from this location and am very, very pleased with the service, but am very happy with the people that work there. Always friendly and always courteous. VERY NICE CREW!!

Rickey C. 
Évaluation :
2

First off, the pickup location was changed last minute to a place farther away, and when I'm paying by the mile, that increases my costs, and there was no offer of compensation. When I received the call informing me of the change in pickup location, they gave me the wrong location, making me late for the pickup. They said it would be at the "uhaul moving and storage of Parkland", it was not. They said there would be an e mail sent with the information on where to pick up the truck and I never received the e mail. The pickup location had no parking available, so I had to street park. My previous experience with uhaul was a complete and total disaster, combined with this utterly disappointing experience, I hope to never rent from uhaul again. I honestly wonder how uhaul stays in business with customer service this bad. I hope some competitor will come along and put uhaul out of business, or at least force uhaul to come to grips with the way they treat customers. Nothing but frustration dealing with uhaul.

Joshua M. 
Évaluation :
4

Great help.

OTIS LAMAR J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KASSANDRA G. 
Évaluation :
1

I had problems with my reservation.

ALI LYDELL K. 
Évaluation :
4

During these times please make sure cab is cleaned after last occupants. There was some kind of liquid spilled and splattered all over the cab, personal items and garbage under the seats. Otherwise happy with this location and staff. Thanks for assisting with our move.

TREVOR C. 
Évaluation :
1

Don't yell at frustrated customers, don't get into arguments with the moving company in front of the customers, and learn to resolve issues between the Moving Help movers and the UHaul without the customer having to constantly be involved. Maybe pick up the phone so that I'm not on hold for between 30 minutes and TWO HOURS every single (without fail!) time that I have to call. The absolute WORST business/customer experience I have ever had and has left me with absolute resolve that I will never, ever, EVER use UHaul ever again, despite a history of good experiences. This one was bad enough to have overshadowed any positive previous experiences.

Mia R. 
Évaluation :
1

Hitch was scheduled months in advance then was rescheduled just days before. After hitch was installed, they forgot to secure the exhaust back so I had to do that part myself. I purchased a ball for the hitch and that was not included at the uhaul.

Deniz F. 
Évaluation :
5

They were helpful kind and honest

GEORGE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALVINO Z. 
Évaluation :
3

The trailer was dirty it had an oil spot, mouse droppings in the left front corner.

ELDON LEE W. 
Évaluation :
3

Make sure your vehicles are in good working condition .

ERICA S. 
Évaluation :
1

I rented a truck and when I arrived at my destination I discovered that the rear roll up door was pad locked rendering the truck useless. I was told the key should've been on the keychain, it wasn't. I had to drive 20 miles out of my way to purchase bolt cutters to cut the padlock all the while being charged for mileage. Put my job off schedule and delayed pickup for my customers… It also cost me more in wages. I can go on but that just about sums it up. Normally you guys are pretty good but this was a ridiculous experience.

RONALD P. 
Évaluation :
2

Customer service was horrible specifically the young kid at the desk. Might want to consider giving him some proper training. Rude and had a lot of attitude.

IAKOPO V. 
Évaluation :
5

Very well treated and very professional and informative the staff. I think she is an Islander or heavy set lady but she can move and do her work. Very impressive!

FU'A A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN BLAINE M. 
Évaluation :
3

I reserved a larger truck but it was not available come time to pick it up, had to use a smaller truck which mentbi had to make more trips and cost me more to use.

DAVID JAMES A. 
Évaluation :
3

Though the truck was clean inside, it smelled horribly of urine.

Kathy W. 
Évaluation :
5

I had too many pads which took up space. The original packers tried several ways to get the most in. My stuff was packed well. The Destination packers were equally careful land efficient. Both ends were helpful and personable. I highly recommend the movers at both ends. I would use either movers again.

Lynnda B. 
Évaluation :
3

See above

Michael K. 
Évaluation :
3

I was overcharged on the gas 40,00 $ wow that's a ripoff if you ask me. 19,99 $ came out to over 114,00 $ with all the extra fees they charge you , now if you ask me that's rediciulously

HAROLD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY C. 
Évaluation :
4

1-10, 9.

PHILIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCKFORD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
2

Have a truck available for reserved time requested! Don't expect a customer to drive 50 miles wrong direction to pickup truck! Have more service representatives available so hold time isn't 1hour + and last but not least if a employee tells a customer they'll check in truck do it in a timely manner. U had to return to store next day to confirm truck was checked in, which it wasn't because someone locked key in truck, then they asked me to play for time truck want in my possession! Doubt I'll rent from U-haul again! WORST EXPERIENCE EVER

SHAWN R. 
Évaluation :
2

Clean outside vehicle. Don't charge for 3 days when I rented for two. After hour Return web site too complicated and does not work.

ERRIC H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald D. 
Évaluation :
5

Jennifer was so nice & made the process easy and pleasant. Would definitely recommend this location!

Christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDEN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND W. 
Évaluation :
5

Pickup and drop off drive through is a bit crowded. Staff was really great!

CHRISTOPHER C. 
Évaluation :
4

Clean inside but bug smears everywhere including windshield

TIMOTHY JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERTHA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AARON S. 
Évaluation :
4

Managers and staff were very helpful. They answered any questions I had and also double checked for accuracy of information.

Annalise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAKOPO M. 
Évaluation :
5

Great communication. Contacted me when hitch park was unavailable, suggested Alternate & got the job done. Also install was quick...less time estimated while I waited!

Christina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGRET K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niall B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN S. 
Évaluation :
5

The staff was very welcoming and proficient. It was an enjoyable experience.

TARA KATRINA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
1

On site customer parking should be a requirement of any business, period. I shouldn't have to pick hairs out of the seats that were there when I rented the vehicle because I'm worried that I might get charged upon return. Had to slam all doors hard because the latching mechanisms were already shot. Less than 10 000 miles and these vehicles are already abused to hell.

DANIEL ANDREW B. 
Évaluation :
5

I have had a excellent time renting from U-haul trucks have been clean,enough gas, and well maintained. No complaints just admiration for all who work for U-haul

Arne C. 
Évaluation :
5

Improve tracking of uboxes. No one could provide a location of where they were so my uboxes were basically missing for 5 days. When you're whole life is in a box that is missing, it's very unnerving.

SAMANTHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD LEE H. 
Évaluation :
1

Remove 3 340,00 $ of my account 3 day and never come back my money

JAVIER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISRAEL M. 
Évaluation :
2

The cashier helping us was very nice, but they sent us to a different lot to pick up our truck, and it was not there. She had told us to call if there were any problems, which we did, but no one answered, so we ended up having to drive back to the original lot and search for our truck unassisted. We eventually found it but were irritated we were given incorrect directions and had to resolve it ourselves. The day before our pickup, I called and waited on hold for over 35 minutes, trying to speak to someone to confirm if there would be air conditioning in the truck due to the excessive heat this weekend. I find it very disappointing that both times I tried to call for assistance that no one was reachable. That is unacceptable in my opinion.

Alyssa S. 
Évaluation :
5

Clean, easy to set up, easy access.

Scott S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie B.  |  Online Move In 
Évaluation :
1

My unit was broken into. Thought only a few thousand in items were stolen when I did a quick walk thru. After moving my stuff out found that more than I originally thought was taken. Around 5 thousand dollars worth of items stolen. Was told cameras were not working that day! Haha!!! All this does not even include the items that can NEVER be replaced!!!!! Oh and OVER 5 thousand dollars in tools that I didn't know how to account for because I've been buying them for over 20 years. So thank you for keeping my items safe Uhaul. I can see from your public tv in the lobby that the cameras look fine to me but for sum reason they didn't work when all my stuff was stolen. As far as renting a truck from Uhaul that seems to be ok. Thanks for everything

ZACH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE W.  |  Expérience générale 
Évaluation :
4

The directions to get into the door where the storage rooms are could of more direct. I had to slide my access card in one door and into another door. If is was not for another employee who was on a break I would been confused how to get into the building.

jenifer j.  |  Premières impressions 
Évaluation :
5

A great place and nice people work there.

FuA A.  |  Expérience générale 
Évaluation :
5

I had no idea uhaul had storage. Moving across state, this was a huge help.

Anna E.  |  Premières impressions 
Évaluation :
3

The staff wasn't terrible, but also wasn't super helpful resulting in my average rating. I asked for 5 000 $worth of insurance coverage and they only gave me 1 000 $so I'm mainly upset that I didn't get what I requested. Apart from that, the GM was very friendly and you could tell that he really cared about his business through the way he interacted with both his subordinates and the customers.

Aleeah j.  |  Premières impressions 
Évaluation :
5

Awesom staff! Very helpful

Gloria H.  |  Premières impressions 
Évaluation :
4

Prices are kinda high for what you get.

THEODORE W.  |  Premières impressions 
Évaluation :
1

Your call center are not trained well. I was promised twice a 24 hour access storage unit and jumped through hoops to arrange everything just to be told that it was NOT 24 hrs when I got to the location. Ended up having to keep the truck I rented a whole 2nd day when I shouldnt have.

Megan d.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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