Évaluations des clients U-Haul Moving & Storage of Parkslope

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Parkslope

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Althea B. le

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My interaction was as fast, and painless as much as possible, being it was a Saturday mid afternoon. But all and all the service agents were pleasant and helpful.

Abdo Alkader A. le

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Unorganized bad customer service hard to get in and out hard to find spot to park the truck and unload

Jeffrey L. le

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Le client n'a pas laissé de commentaire.

Chris C. le

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Fast and professional

Jason D. le

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Staff didn't really care about anything, said I had to fill it up or I'd be charged $4 a gallon and $30 service, because it was under a quarter tank, so I had no choice.

Toni W. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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The staff I dealt with were very professional. The problem they had on the morning of my pick up was the crashing of their computer system. This created a delay for me of almost one hour on Monday 9/9/19. They were paralyzed in what they could do so who could I blame? My only suggestion would be a more robust computer system that won’t crash.

JEFFREY G. le

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People were extremely rude and unpleasant especially the person who delivered the vehicle

MALKAH S. le

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Le client n'a pas laissé de commentaire.

MASSAH S. le

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The best way to upkeep and avoid problems in this location is to have a high volume of security, not only relying on the cameras. People are going in the location picking lock (using ice pick) and gaining access to people's properties. They did that to my unit, and I'm in the process of that issue, and I had no choice but used their facility again with extra security measure, but I found another ice pick object near my unit area, closer to another unit ystd. I took it to the precinct, and did not notify the manager coz she was the one I notified the last time and she never took it serious coz she wants to avoid issues under her watch time. I applaud all those who own storages to put in personal camera or additional security. Your locks are being tampered with and it's hard to detect until u realize you lost items. Lots of jail breaking going on in this facility. This is the 2nd ice pick found and this one has double sides and size. Its sad

Carlen D. le

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Le client n'a pas laissé de commentaire.

Olivia D. le

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Everyone was rude... From the storage manager to pick the associates... From the movement I walked through the door... No hello good morning::: Just what do you need our system is down...

Sam P. le

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There is an exceptional amount of slow time here. It seem many people aren't working and just hanging around. All the storage bays are blocked by staff personal cars, and noone gets up to help.

lillian a. le

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All time when i make the reservation they send me in the wrong direction my location is park slop.Plus is super slow the staff ate very had a bad nasty answer no good .Im a costumer for more than 20 years. i need my recent reacive from lastnight returne.I rent it on fri at 7 returne it back on 12 am send me my reciete.

SEAN H. le

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Truck had no gas, adding a stop before even getting my day started. I requested that the dolly in the back to be removed but it wasn't thus wasting space. The ramp on the truck was hard to put away. The wipers were worn and worthless in the rain. The office woke me up at 8am after a very long night. Overall this is one of the worst uhal rental locations I've used, and I rent alot of trucks.

DANIEL N. le

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Customer service has always been pretty slow there so it was great to do it using the app! Very smooth.

KEVIN H. le

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Le client n'a pas laissé de commentaire.

Sean D. le

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Le client n'a pas laissé de commentaire.

Benjamin E. le

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Le client n'a pas laissé de commentaire.

Justin S. le

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Le client n'a pas laissé de commentaire.

James W. le

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I got a flat tire in their parking lot. Instead of offering help or sympathy the guy came over and said they didn't have room for my trailer and I needed to hookup and take it elsewhere. He also said my truck was in the way. I got very frustrated as my tire was completely flat and I was in the process of replacing it with the spare. I explained that the uhual representative told me I should take it to the 4th street location.

Matthew W. le

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Le client n'a pas laissé de commentaire.

Craig B. le

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The procedures at the location were confusing, such as how I got the furniture pads I requested (and paid for) online and once I had the key how I determined which was my rental truck and who I saw to get it. Also, we had a big problem with the people on your web site that we arranged to help load the truck - they didn't show up at the arranged time. After multiple texts and emails, we finally got a crew four hours late.

LESTON A. le

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Le client n'a pas laissé de commentaire.

Jonah L. le

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Le client n'a pas laissé de commentaire.

Macy M. le

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The amount of time each person spends in line is absolutely ridiculous. It took me longer to get through the line than it did to load my entire storage unit.

Denise T. le

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Le client n'a pas laissé de commentaire.

Jabari B. le

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More closely connected to online experience.

ANDREW W. le

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Le client n'a pas laissé de commentaire.

HENRY C. le

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Le client n'a pas laissé de commentaire.

Lorie J. le

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Nothing, I was very impressed. Customer service both phone and in person were professional and helpful, the process of the rental and return went smoothly and you have excellent options for vehicle choices, times of use, return hours, etc. The flexible hours of operation you have are also a huge plus since it allows the customer to work around heavy traffic times, assistance availability from friends and restricted moving or pick up times. I also appreciate the owner taking the time to inquire if I was being adequately helped as well. A+++++ Service!

Jess B. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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This isn't for the location I ended up dropping it off at. This is for the FIRST TWO LOCATIONS I had to go through first because nobody would take the truck. Unbelievably rude staff at the second location. Spent 3 hours trying to return my truck when it should have been a half hour max.

CARYL L. le

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The line was long but it was fast

THOMAS T. le

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I am completely satisfied.

Lisa Z. le

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The woman who helped me was wonderful!! I didn't catch her name, but the receipt I have says "Sophia McCollins-Baboolal". Thank you!

ryan h. le

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Terrible place. Water fountain hasn’t worked for 6 months. Most carts are broken. Some members of staff are nice, but most are extremely rude. Avoid like the plague.

LAURA W. le

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MaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendly

ROBERT K. le

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I had help from Kaelynn, Ms. Diamond, and Nadiah (on the phone) that was EXCEPTIONAL. I told Ms. Diamond that they clearly hire workers who are both friendly and very helpful. I recommend strongly!

Edema / Ngozi O. le

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I asked for a 10x15 but the space I got was 10x10

Scott N. le

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The facility was overall wonderful! The staff seemed a bit preoccupied/understaffed but overall a wonderful experience, especially grateful for the hours! Thanks, would recommend/use again.

David W. le

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Our truck was not ready so we had to wait over 30 mins. When the agent found a truck for us, all went well

Thania T. le

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Anytime I had an issue I had trouble finding help and was given a run around. Manager was never present at the time of need. It was advertised that it was 24hr access which they denied me.

MARCIA C. le

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Exceptional customer e experience given me by the General Manager Ms. Sophia. I am happy!!😍

Yusuf S. le

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I was charged when I was told I wouldn't be for storage. A month was supposed to be free with my van rental.

Richard E C. le

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The staff is very aggressive toward customers. The amount of day laborers on the property and within the storage areas is over whelming. There are never any available parking spaces either.

Cheryl B. le

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There are not enough staff to run this facility. The lines are very long and you will have a terrible wait. There are not enough carts for the storage facility. The parking lot staff are unhelpful.

Leslie m. le

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I would never use U haul storage ever again. Worst experience ever. First, my phone call to reserve felt rush almost like a sales call. Then it took me 2hrs at storage to get a storage unit. They SUCK

naphtali m. le

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Quick and easy service, everything you need is right there available for use. Staff member are very helpful and friendly, facility is clean and well organized

Charles D. le

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great service

Justin M. le

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Worst storage experience anyone could have asked for. We got stuck in the elevator several times. The team there took forever to check out anyone on the line. The keycards kept getting disabled. Awful

Zlona Z. le

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Everyone was courteous and helpful

MERCEDES B. le

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Personnel were ALWAYS helpful, friendly, and cooperative! I will highly recommend this site to anyone needing such a facility!

BRIAN L. le

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facility well lighted but not secure, day workers in premises looking to be hired. can not access spots reserved for tenants to load and unload because to many u-haul trucks blocking area .

Anthony G. le

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Thank you for great service!

TOMMIE D. le

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To big! Inexperienced staff, poor attitudes, lazy

Latisha C. le

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All good

CAROLYN M. le

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Overall happy with my experience

ELLEN M. le

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No complaints.

MICHAEL H. le

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Storing at UHaul Park Slope was an extremely pleasant experience, the staff is incredibly helpful and pleasant and the facility was clean and convenient.

vince t. le

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Convenient location and easy access. Staff was very knowledgeable and helpful.

andrew H. le

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While I am excited about the unit I was able to secure, the service could not have been slower. Between the urgency of the staff and the system being slow, I was there for 90min before I was helped.

Louis-Francois A. le

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The experience was smooth snd would use this facility again

WESSAM B. le

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I am most disappointed that I did not receive a refund for the services that I did not. I no longer needed storage after day 6, so 80% of my time remained, and I didn't get a refund for that.

DAVID C. le

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Very Good Storage room facility.

Karen M. le

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There is someone living in a storage unit!!!!!

MURRAY R. le

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The check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.

caryn l. le

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It was an overall great experience and I will recommend Uhaul to friends.

PATRICK C. le

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Always helpful and understanding.

Jesse L. le

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i had to call 3 times in order to receive my vacancy confirmation. 3 TIMES! Staff needs to learn the basics of customer service. Obvious they all hate their jobs and resent their customers.

Kalettra B. le

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Moving is such a hassle and moving from Rochester to Brooklyn was more of a headache. Lexi (Park Slopes) was very helpful in my search for the right unit. She made my experience very pleasant & smooth

Marcia C. le

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Ms.Roper was most courteous and expertise was awesome!! Thanks UHaul

dujon m. le

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Was a great experience

Gabriel R. le

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The staff was excellent!

Bianca F. le

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Customer service Rep. Was still sleeping moving in slow motion. I asked about the papers received he said dont worry about that. Ur all set!

ERIC L. le

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I have seen rodent droppings in my unit a few times, and on many occasions there were various dirty objects pushed into my unit either from other units or through the cracks around the door.

Sergio C. le

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Staff was very helpful and accomodating. They sent my u-box quickly as well as text message updates on ETA.

Nnamdi N. le

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It was a very good storage experience for me...

John A. le

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It was good.

karthik c. le

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Poor customer service.

Gabriel O. le

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The reason for the 3 stars is two(2) things. 1. The extremely slow process. This has to do with the customer service line. 2. People in uhaul property, offering to help for a price. Not good.

Kimberly Q. le

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Kind and professional employees.

Ian B. le

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I was happy with my experience and it made moving to a new city much easier and a lot less stressful.

kellyjean Z. le

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Great office manager and staff

Zachary K. le

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Thank you.

CARL D. le

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To expensive

Petra O. le

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Very good service the girl that was taking care of us was very courteous and helpful and friendly !

Elena O. le

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Friendly and efficient staff!

javier v. le

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The space served its purpose; clean and in a safe facility.

Danielle S. le

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Staff was always very difficult and not super helpful.

Ruth R. le

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Check out staff was notably pleasant and helpful

Fatima K. le

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Loved the facility. Never any issues.

Brian S. le

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The rate was too high for long term use but would use it again for temp situations

Diego L. le

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Only complaint. The line gets long it feels like they should have a priority queue, something that has nothing to do with equipment rentals that take a long time to process when you have a 1min ask

Bruce B. le

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NA

michelle d. le

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Service was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!

Felix M. le

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The woman who assisted me in opening a unit was very helpful.

DON B. le

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The staff at the location was excellent

richard h. le

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All went well

JESSICA H. le

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Most amazing employees here, so nice, super patient, and really a pleasure to interact with! Legit I really do love this uhaul location!!!

Stephan D. le

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During busy times, there is not enough staff here.

robert e. le

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The staff is very friendly and helpful.

KATHLEEN R. le

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I was at uhaul 2 times in one week and both times Moses attended to me. She was professional and polite.

PAUL M. le

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Filthy. Not climate controlled. Second elevator added only after expansion. Had a room at Extra Space just blocks away where the it felt like a hotel- Clean, nice smell and climate controlled.

Michalis H. le

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Rude staff.

RICHARD W. le

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The staff here are among the most rude people I have encountered. Not interested in even basic customer service and treating everyone with contempt- was there on a busy day and they couldnt handle it

BRENDAN C. le

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I love the crew at 4th Ave U-Haul!

ARNOLD J. le

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Had a storage here for years, and it was always convenient and reasonably priced, with small increases in price year over year. Moved because I moved away. Had one leak into my unit 2 years ago,

BROOKE H. le

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It seems there were multiple internal miscommunications on my move in and move out date; on both occasions leaving us waiting there for over an hour and a half or longer. Friendly, but not helpful

Laura P. le

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Moving Help had to wait 2-3 hrs for my Ubox, I had called many times to ensure that all was ready but it was not. Just called again to try to understand but wasn't able to sort it out.

Lauretta I. le

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My box was on one of the newer floors, which was brightly lit and always clean. Staff mopping every time I was there ... day or night. Bathrooms so clean and spotless. Wanted to move in myself! WOW

Helga J. le

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Had a great experience this time around. Promptly made it to the counter without any wait. Assisted with promphecck out of the unit too. The facility including the restrooms is alwaclean

paulette l. le

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I don't have any complaints about this facility. Secure & clean ..I would recommend using this Park Slope location.

ROBERT F. le

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Easy to reach, secure and not expensive

Lauren E. le

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Very bad experience, would never store here again

david m. le

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As good as a storage experience can be! Very friendly staff!

Matthew R. le

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Staff was very nice and the place was super clean.

michelle n. le

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The only thing I was not happy about was how hot it was on the 2nd floor where my storage unit is.

Nathan M. le

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Service was a little slow at times when I went later at night, however when I closed out I really appreciated the help from the employees

Alison C. le

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Needed storage in a pinch in an unfamiliar city. U-Haul of Park Slope was the right place with the right staff. We were welcomed, felt safe and it was a super experience

linda b. le

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Great customer services.. all staff willing to assist. The only thing is I wish the long lines can move faster. Probably more staff on the register. Overall great service

Michael M. le

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I was very impressed with the quality of equipment and the courtesy of the staff.

Cara P. le

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Clean unit! Checking in staff lost my reservation, didn't listen to what I was asking/paid for & double charged me. She was surly, maybe she had a bad day... Checking out staff was SO kind & helpful!

Eve L. le

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The Cust Service Rep. at 1 800 # was patient & very helpful with my storage unit. Thanks. Eve Lenti.

lee j. le

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Beautifully clean, well-secured, and easy-to-use facility! Everyone we worked with there was nice and helpful...even going above and beyond in terms of service.

Nelson R. le

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Clean and covenient.

Cara P. le

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- Associate behind counter couldn't find my reservation so made a new one - Assigned incorrect unit - Charged me for a second lock since my order was lost - Was surly and rude - Unit is nice though!

nick s. le

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The Manager that I dealt with on my last 2 days was excellent. Very professional. Many of the employees are very rude.

Diana D. le

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Quick service on check in. Nice staff. Easy check out.

Ashley C. le

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Service was extremely slow, only one person was at the counter with so many people in line. The map to my storage unit was useless. The 4th floor smelled like a sewer. My unit wasn’t locked.

Daniel A. le

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I was sent to the wrong storage unit. Wait time was 2 hours to just get access to my pre-registered storage unit, granted it was the end of the month, so I understand that.

Zachariah S. le

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Very convenient location, friendly staff, easy access, but definitely has some cockroaches! Saw live ones once a month in the facilities, and found a couple dead ones in my boxes when I moved out. EWW

oleg c. le

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The staff is simply amazing especially the manager that was taking care of my cancellation. If all U-HAUL facilities had the same professional and friendly staff teams, that would be stellar!

NICOLE P. le

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My 10 years storing things here was great. Just wanted to know if Uhaul could provide a lock cutters on the premises. The disk locks jam after long use and cause the keys to break inside the locks.

Roger P. le

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Very nice, helpful staff but long lines and waits sometimes.

Clayton A. le

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I liked where movers were ready to assist you, instead of searching on the internet

juliet t. le

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The sales agent was very knowledgable.

nashima D. le

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Thank you all for your hard work s/o to the customer rep that help me out.

gabriella j. le

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Customer service was atrocious. I filed a complaint, and 10 days later I still haven't received any follow-up nor redress. Please contact me ASAP. gabriellaijohnson@gmail.com

David J. le

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Very good service, nice room. Helpful employees.... all good!

royal b. le

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Miss Laura; the customer service representative who assisted me with rental of the storage unit was professional, courteous, kind and overall awesome. The cleaning staff is very hard working.

Alison C. le

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The staff at U Haul of Pakslope were champs dealing with the long line of customers on Saturday. An extremely busy day and they were professional and courteous - great job!

Liza C. le

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Upon arrival the line was wrapped around the store, but there were only two employees at the counter. It took one hour to get to the front. They should have separate lines for different services!

Alex Y. le

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Great service, could not have been more helpful

JENNIFER B. le

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At the facility, staff makes no attempt to work quickly when there is a long line. When I called, I was on hold for a full hour—no one ever picked up. Natl cust svc could not reach anyone by phone/IM.

Cliff L. le

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Excellent experience.

andrew m. le

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Storage account closure made difficult. You move everything out then go to checkout, only to have the service rep walkie-talkie to someone for a storage check. Then you hope someone heard it. Time!!!

William S. le

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I like this location, but you need more staff! There is always a line. Other than that, I have no complaints. It's always clean, there are always rental trucks available.

andrei t. le

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I never signed up for your service and constantly receive spam emails with no option to unsubscribe. (Note: Lack of an option to unsubscribe is unlawful)

Sara S. le

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Renting this storage unit was so easy and helpful. The facility is so incredibly clean - get your storage unit here if you can.

Erin T. le

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Some of the worst service I've ever experienced. So understaffed and some of them incompetent. Way too busy of a location. Two hours to pick up a Ubox and we had to tell the worker it was loaded wrong

Andrei D. le

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I do like this service.

BONNITA W. le

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Our experience was wonderful. I especially treasure Mrs. Sylvester, a real person who understands your needs. Her staff well trained to work the crowd efficiently and expeditiously. I would rent again

Samuel Wade N. le

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Need more staff. Lines were unacceptably long

Daisy T. le

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Great facility.

Cody W. le

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nice

Lucia C. le

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The units are nice and clean, I wish the staff was more friendlier.

susan r. le

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I have never seen such poor customer service! Between not answering the phone, not returning phone calls, lack of communication between employees, misinformation multiple times, errors on the order.

Shane A. le

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Truck parking was too far from storage. Staff was not helpful. Illogical/inefficient layout of storage with low ceilings, no light and a large column in the middle of the storage unit. Bad experience

PAMELA P. le

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I just emptied my storage unit at Uhaul's 4th Ave. and 6th St. location in Park Slope - same unit for 9 years and I've never had a problem. I'd go there again.

Tony B. le

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My first time using their storage and I couldn't have wished for a better experience: affordable, convenient and really helpful staff.

Bryce W. le

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The staff is slow, under trained, and unorganized. It took me 25 minutes to buy boxes. I will never use another U-Haul facility again based on my experience.

TAY P. le

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Disorganized operation. Ubox arrived to wrong location, Made reservation 30 hours prior to pick up my items from Ubox in my day off, upon arrival was told that reservation does not exist! No excuses

WAYNE G. le

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Great place probably use again in flor9

Francis W. le

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Very easy access in and out and the service was excellent