Customer Reviews for U-Haul Moving & Storage of Parkslope

18740 évaluations

394 4th Ave   Parkslope, NY 11215
(At 6th Street)

(718) 237-2893

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(718) 237-2893

394 4th Ave
Parkslope, NY 11215
(At 6th Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikhil K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dominic C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAIRY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDACE C.  |  Expérience générale 
Évaluation :
5

Truck shut off on me 4 times and was misfiring truck should be replaced, I normally rent from this place never had a problem before this is the first time my brother experiences.. everyone of this location is super nice and super friendly just got bad equipment this time!😔

Sean J. 
Évaluation :
2

Staff there, possibly manager with short purple hair was very impatient, rude and disrespectful she was on the phone the entire time and I decided to cancled instead and head over to cube smart

PHILIPPE S.  |  Expérience générale 
Évaluation :
5

Aabsolutely amazing - needed to move a desk at the last minute - called on Friday afternoon and had my van in less than 30 min - totally astonished. New ability to upload license, pay and do all the paperwork online/through portal is great - staff was very helpful as well! Used this location a number of times before - and staff always very, very helpful. Still blown away - thank you! Lynnea

LYNNEAB V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria L. 
Évaluation :
1

Los trabajadores son un desastre nunca más regreso con ellos

CESAR L. 
Évaluation :
3

When I returned the van they lost track of the key, called me looking for it and then surmised it was because the employee who I gave it to “went on break.” Clearly in need of a better system.

BENJAMIN H. 
Évaluation :
5

As this is an extremely popular location and there is some road construction on the immediately surrounding streets, the pickup and return was congested.

NICHOLAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDO C. 
Évaluation :
5

Staff was very helpful and knowledgeable on what I needed to rent a trailer.

IVANALFREDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHLOEALEXIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen U. 
Évaluation :
5

Sim

ADRIANA REGINA P. 
Évaluation :
3

The staff at Park Slope has a pleasant Demeanor and are generally willing to help, but this location has far too much loitering and soliciting taking place for comfort. Today, I felt intimidated by one of “moving helpers” who asked for my code to use the bathroom, and kept staring at me in a menacing fashion after I declined to let him use my code to use the bathroom. I prefer the bathroom to be used only by paying customers of uhaul so that it ensures a cleaner experience for the customer. Please handle the loitering and soliciting that takes place at both Park Slope, Bklyn & Flushing, Qnz. This is unsafe and will lead no where good. The staff is tolerant but loitering “moving helpers” make me feel uneasy about my vehicle and my possessions when I am at your facility.

Kareem C. 
Évaluation :
5

On returning be quicker to receive equipment.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etai A. 
Évaluation :
2

Upper management can call

mike R. 
Évaluation :
5

One thing I would suggest is to make sure the customer experience to book a vehicle is smoother. I booked my pick up for 6:30 am on the mobile app but when I went pick up the vehicle I had to wait until the facility opened. The mobile app should reflect the actual available pick up time.

VINCENTMAGNO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZEYAD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua R. 
Évaluation :
5

The vehicle was clean but in poor mechanical condition. It would not come out of “Tow/Hail.”

KEVIN B. 
Évaluation :
5

You're doing a very great job

ADNAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCES P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SEDAAFET A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAS I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAULA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shaunna R. 
Évaluation :
3

I have rented from this location many times and I usually receive great customer service. The person who assisted me at the counter was very pleasant and helpful. The van itself needed maintenance . It did not have good pickup and you could feel and hear that the gears were not shifting correctly When I went to return the vehicle the young man at the service area was very unhelpful..

ERICAL W. 
Évaluation :
2

The counter person was very nasty and unprofessional in every way and I do rent from you guys often.. I hope the next time is much better...

manolito H. 
Évaluation :
1

Don't have all the trucks literally on top of each other where it takes 30 mins to get your rental uhaul.

Daniel R. 
Évaluation :
2

staff were VERY VERY unhelpful. I asked for a seond staffer. FANTASITC EXPCELLENT staff is DANILA MCLEAON who arranged for my truck at 7 am- 11 am. The staff who assigns uhaul storgae units int he afternoon were TERRIBLE: nonverbal, uncooperative, unlpeasant, and made me wait excellsive time fro their own conveniences. AGAIN, the MORNING STAFF IS GREAT

CATHERINE L.  |  Premières impressions 
Évaluation :
1

When I closed the right side mirror is shattered which is a normal thing I should be able to do in a U-HAUL van and is important for safety. Equipment is cheap and poorly maintained.

Eital S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELM K. 
Évaluation :
5

Nothing, everyone was polite and helpful.

YEDIDYAHSINAI H. 
Évaluation :
4

Easy seamless experience. Friendly service and helpful in showing me where the unit was and ensuring it was unlocked and ready for use.

Tina M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie S. 
Évaluation :
1

Our Uboxes left a week late and no one told us. We had no idea they were delayed.

meghan H. 
Évaluation :
5

Great customer service!!!

DANIEL Y. 
Évaluation :
2

I would rec that they bring a trailer with them from another state

HEMANCLIFFORD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMEDADEL G. 
Évaluation :
4

Thank you It was a little unclear what to do when I first arrived but another customer pointed me in the right direction and wall went smoothly from there. The longline registration was very easy. Merci.

RACHELELIZABETH F. 
Évaluation :
4

Just don't like that I can't be there when they check the truck because I know the gas be pass the line I receive it and I'm alway being charged for gas...smh

DELROY M. 
Évaluation :
4

my card did not work, so I had to stand on line at office with other customers doing many other types of transactions (renting trucks..), when attended the experience was very good, but since it was past 8 as a I was moving out, it was complicated getting back into facility, sliding doors stop working, me and many patrons trying everything to get in. My card stop working again so could not get back my 3rd unit to finish emptying it (and office was closed), I stopped a customer care person on her way to leave work so she can swipe me in so i can get back to my unit and my daughters who was upstairs helping. I am sure other folks get in these types of situations. Someone needs to develop better workflow for the day and evening.

javiel M.  |  Expérience générale 
Évaluation :
5

Rhandi was super helpful!

Christopher B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KUNSANGTSERING G. 
Évaluation :
4

S.O.

LEAH M. 
Évaluation :
4

The construction around the store is overwhelming. Great service otherwise even with the extra chaos.

BENJAMIN F. 
Évaluation :
5

Excellent service

AKMAL U. 
Évaluation :
1

This location needs a better customer services outside when is time to pick up the car. No help at this time. It took me approximately 1 hour to get the car by myself with no ones help.

LUISGEOVANNY M. 
Évaluation :
4

I've requested twice for the packing blankets and the dolly to be removed from my bill because I never received/used them during my move. I have gotten no response.

Thomas M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
2

HORRIBLE HORRIBLE HORRIBLE COUNTER SERVICE! LONG LINE WITH STAFF MOVING AT A SNAIL'S PACE SHOWING ZERO INTEREST IN THEIR JOB OR THE FACT THAT THERE WAS A LINE TO THE DOOR. ENTIRE COUNTER STAFF SHOULD BE FIRED AND REPLACED WITH HARD-WORKING INDIVIDUALS WHO ACTUALLY CARE ABOUT THEIR JOB PERFORMANCE. EVERY SINGLE PERSON IN LINE WAS FURIOUS AND I WILL NEVER GO BACK.

Adam S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dagmar W. 
Évaluation :
5

The trailer door is in need of repair, frequently got stuck when it came off the rails during opening and closing, took hours to get it unstuck

ORION D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
2

THE RETURNING OF TRAILER WAS HORRIBLE. THE PERSON RECEIVING RETURN EQUIPMENT WAS THE MOST NASTIEST PERSON I'VE EVER MET I WILL NEVER RENT EQUIPMENT THERE AGAN.

BENNY M. 
Évaluation :
3

Make sure they show the customer where things are located example the drop box.. The drop key box is un noticeable i had to walk up and down before i notce ir it was that small. I also picked up a vehicle that the corner mileage had 215 when i returned the vehicle it read 232 the invoice claimed it was 191 that was incorrect.,

Christina J. 
Évaluation :
5

It will be nice if we can park the car for the day.

Delroy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAL E. 
Évaluation :
2

The staff at the front desk was very disorganized. It took them 20 minutes to find the key to my van. They had to switch me to a van because they couldn't find the truck I had originally rented.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kakhaberi K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIEL C. 
Évaluation :
4

Make it more convenient to return the truck.

LAMARR H. 
Évaluation :
4

Really nice staff in the lot. Tried to access storage after 6 pm on a Sunday and could not get in. Someone was coming out and we were able to go inside. Not sure why doors were locked.

Deidre B.  |  Premières impressions 
Évaluation :
1

Confusing access, no parking spit on the premises. Nobody there to welcome you.

Francesco B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ravena K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander P.  |  Online Move In 
Évaluation :
4

Left signal did not work properly. Also needed wheel alignment causing fuel mileage to decrease which caused me to spend more on gas.

Raymond U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherae W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERMAL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sabrina B. 
Évaluation :
5

THANK YOU SOOO MUCH MS.SOPHIA

Chyna M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIGUEL G. 
Évaluation :
3

rethink your website, which crashes one time after another & hire more employees so it doesn't take 45 minutes on line to pick up your vehicle.

ROBERTE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHENL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erhmei Y. 
Évaluation :
5

Rien

MICHAELCHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deanna f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred R. 
Évaluation :
2

Frustrating that I booked a Uhaul close to my house and at the last minute had to pick it up and drop off a 30minute drive from my house, adding mileage and time to my rental. In addition, the equipment I booked and paid for (e.g. dolly) were not in the truck.

Breanna R. 
Évaluation :
1

The customer service was beyond terrible. The woman at the front desks whose name I wasn't able to get (has braids) has the worst attitude. Her interactions with me and customers was shocking. She talked fast and was impatient when I didn't follow instructions that she didn't communicate needed to be done. She was even rude with the customer service agent at U-haul I had to call to get assistance. If she didn't hear something correct on her end, even though someone wa speaking clearly and loudly, she would slap a piece of paper on the table with a pen and not even mention they need to write the info down. Moving is STRESSFUL and the last thing anyone needs is someone working at a job that they appear to not want to be at or have the patience for. The other woman with the ponytail was great, but the other was not great.

ANNESHA W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Zachary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra W. 
Évaluation :
4

Place clear lines or markers on the road and as winter approaches create cones with markers

RONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P.  |  Expérience générale 
Évaluation :
4

I drove under five miles and was still charged extra for gas. I did not realize I had to return the UHaul with the same amount of gas I started with. This was a surprise. I also returned my UHaul rental over an hour early and was disappointed that I was still charged for the full reservation. My bill ended up being much higher than initially proposed - a 30 $difference.

Justin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arielle T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZACHARY STEVEN M. 
Évaluation :
4

I signed up to pick the van up in the parking lot, specifically because the person I spoke to on the phone said that I wouldn't have to wait in line. When I arrived, I was told I had to wait in line. For 40 minutes. Really not cool. It put me behind for the day. Otherwise, the people were great. Five stars to Aaron, who checked my van back in at the end of my rental. I had no service so I couldn't do it on the app. He jumped right on it and took care of it for me. :))

DONNATROY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valentina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZHIF X. 
Évaluation :
2

There was a huge, slow moving line to get anything at all. I first had planned to rent a van and a storage unit but was talked out of renting my storage unit until the next day because I had arrived so close to office closing hours (I had reserved for 6:30PM). Instead I had to keep my rental truck parked on the street overnight, full of my stuff, and only realized the next day that it was totally unnecessary. They could have assigned me my storage space and I could have used it later that evening, since there was access until 10PM. I felt like the person behind the counter didn't want to deal with it so close to quitting time. I also never got the dolly I had rented, even though I was still charged for it. The system in the building itself was confusing and I had to run back and forth several times in order to get my key card to work. That said, the manager was friendly and helpful and the guy I dropped the van off with at the end of the day was nice, as well. The person I first dealt with was not.

Elliot T.  |  Premières impressions 
Évaluation :
2

Agents were not very helpful. Keys were not in truck. Had to ask 4 people to get them. Fuel level was incorrectly marked too high. Another agent said I could “just take a picture” of the fuel gauge instead of correcting the form. I spoke to a uhaul agent on the phone and she said this was not correct.

BERNARD O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANTIAGO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille C. 
Évaluation :
5

No complain everything was wonderful & very professional. U-Haul is the best. Budget truck rental is the worst.

HASSAN S. 
Évaluation :
5

Excellent Service...

CHRISTOPHER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TREVORANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia D.  |  Expérience générale 
Évaluation :
5

The lady that helped me was FANTASTIC! Super helpful and got me set up very quickly! She deserves a raise!! Lucky to have worked with her

Jahaira F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANEMERIC K. 
Évaluation :
5

Great Customer Service!

NORMAN V. 
Évaluation :
3

The ONLY issue we had not anticipating a very long line on both ends. This impacted people waiting for us to move and made for a very long day. Otherwise, staff great.

THOMASJOHN H. 
Évaluation :
1

It took me 3 hours to get everything out of my truck and into the self storage. In that time, the business closed and parked a truck sideways at the gate. This blocked me into the parking lot over night. I had to walk two miles to my destination and then two miles back the next morning to get the truck.

Joshua M.  |  Online Move In 
Évaluation :
1

It was necessary for me to do an after hours drop off. I had wanted another location (in Flatbush) but your online reservation process would not allow me to choose that location. It wouldn't even come up as an option. In any case, I brought the trailer to the location above. It was wholly inaccessible. Vehicles were stacked up in the entrance pouring out into the street. All other entrances were gated and locked. My wife and I ended up detached the trailer from my truck and pulling the trailer up onto the sidewalk by hand so it at least it wasn't sitting in the road for someone to take. The online return went through without a problem but I had to contact customer service to request a receipt showing the trailer had been returned. That should be automatic. Long story short this location was not prepared for the after hour returns it received making our return rather challenging and worrisome.

CHAD P. 
Évaluation :
5

All the van is so clean but the reason I came down for 15'' truck but not available.

Sakiru O. 
Évaluation :
5

Marybeth at park slope was fantastic!!!! She helped me move out of a small unit to a bigger one & with my Uhaul van. It was complicated to do all of this . She was kind & very good at her job. It was a very busy Monday also. Please let her know that she did a great job!! Thanks

Victoria S. 
Évaluation :
1

The customer service It's really really bad The front desk they are there to not help you

ZAID D. 
Évaluation :
4

I had some issues with the self check in which made it necessary to come back during office hours. Once resolved the following day, everything went smoothly.

Boris D.  |  Premières impressions 
Évaluation :
5

The usual fine service from the helpful, efficient staff.

LEE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evangeline T.  |  Expérience générale 
Évaluation :
4

Could be clearer guide to where units are in floor

Queen A.  |  Online Move In 
Évaluation :
5

Every single employee at this Uhaul is a gem! They are all so kind and helpful to not only myself but all other guests that I witnessed. Thanks to them, the stressful experience of moving is made a lot better.

Anosha M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEENA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander T.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly

LEROY B.  |  Premières impressions 
Évaluation :
3

Alarm went off regularly for no apparent reason. It was so loud and lasted so long that I felt I was losing my hearing. This has been happening for months.

Bartek W.  |  Expérience générale 
Évaluation :
1

Some of the staff are very rude and un helpful.

Emmanuel c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohit K.  |  Expérience générale 
Évaluation :
5

The general manager: Miss Amanda is a consummate professional. Miss Amanda was very professional, sincere, helpful and kind. Miss Sopia/Sofia is very nice, kind and professional. Mr. Louis and Mr. Andy are awesome individuals! Miss Sophia/S

royal b.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Travis R.  |  Expérience générale 
Évaluation :
5

Excellent staff and Manager. 5 Stars for Amanda especially.

Salvatore B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genesis F.  |  Online Move In 
Évaluation :
4

I got differing information about the move out process. Online it's says it can be done completely online and to leave your card in the unit. I asked an employee to make sure and she told me I needed to return the card to the front desk. When I went to the front desk to return the card the associate told me the card was just trash now and I was free to go. I was still being asked to pay next month's rent on my account online and when I called to correct it they said I needed to receive a check out form. 4 different answers in 4 different places was very confusing.

Kyle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rolando B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANEL H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin S.  |  Online Move In 
Évaluation :
3

This is not at all the fault of the staff, but my experience moving in was so disorganized! I place the blame 100 % on ineffective systems, not at all on the staff, who, as I said above, were friendly and helpful. To begin, although I had made a reservation in advance online, local staff did not have access to that information. Fortunately there were units available in the size I needed, but why have me select my unit size in advance if that information is not going to be shared with staff? Then, there were several issues with the unit itself. First, I was sent to a unit that was actually already occupied--again, I blame record-keeping rather than staff, who are trying to do their best with a system that's not giving them the information they need. Then, though staff (reasonably) believed there would be a lock inside my unit, this was not the case. Every time there was an issue, I had to go back down from the fourth floor to the office and stand in line. It was a needless waste of my time, and of staff's time continuing to help me with these issues on a busy first Monday of the month. This is why I rate my experience "average", although, again, everybody was very helpful. What would have been more helpful would have been if 1) staff had had access to my prior reservation 2) staff had had access to an accurate record of which units were available 3) available units were actually fully equipped with lock, OR, it were known that the unit did not contain a lock so I could have just grabbed one before heading up.

CJ H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S.  |  Expérience générale 
Évaluation :
3

For both the truck and storage unit rental, I ended up having to wait in line for ~15-20 minutes to 1) get the truck keys (and provide information I'd already submitted online) and 2) figure out how to check in to the building to access the storage unit. Several employees gave conflicting information about how to check in until I eventually stood in line to talk to someone at the counter. Online check in sounded like it'd save me time and avoid the line but that wasn't the case. There also wasn't a padlock left in the unit as indicated online for using Rent Now. However, every employee at the counter was patient and helpful with any questions I had.

Austin J.  |  Online Move In 
Évaluation :
5

The best storage ever ... everything easy and smooth I love it

MOHAMED A.  |  Expérience générale 
Évaluation :
5

Sophia absolutely made my experience at the Uhaul Parkslope location a positive one. She was approachable, knew all the answers, and put me in touch with someone who could help me, with selecting a new storage unit when the one I reserved was too small and with someone to find a place to park the truck to load/unload. The guys outside really helped me too when I needed assistance getting a spot for loading/unloading whether it was moving trucks or speaking with others to coordinate parking shuffling. Unfortunately, I didn't catch their names to specifically mention them here, but I want to be sure I still give them credit.

ALEXA L.  |  Expérience générale 
Évaluation :
5

Just keep up the good work Ms Sophia, very good management.

bertina l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Premières impressions 
Évaluation :
5

Amazing customer service!

TATIJANA S.  |  Premières impressions 
Évaluation :
5

Easy!

JERRY A.  |  Expérience générale 
Évaluation :
5

Astonishingly helpful staff. Amanda went above and beyond. To find helpful staff anywhere these days is rare. This I would not imagine for a storage facility. Many many thanks to the staff and the Manager that educates them..

Salvatore B.  |  Premières impressions 
Évaluation :
3

Not all staff is bad but majority act like they don't want to be there or like you're bothering them, and I didn't like the hounding for payment two days after due date, but overall it was an okay experience

Monique C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SOPHIA K.  |  Expérience générale 
Évaluation :
5

From start to finish this facility and it's staff were amazing! They are so friendly and very helpful. My daughter had to move out on her own and upon being in the property everyone was helpful in showing her where to go and helping her. When calling to close out the account Sophie was so nice and very helpful. Customer service was above and beyond! I would highly recommend!!!

Michelle R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Expérience générale 
Évaluation :
3

Excellent customer service from staff, but there are not enough people behind the counter to trouble shoot and assist. No one should have to wait in a long line for simple request or question.

Chirlane M.  |  Online Move In 
Évaluation :
5

Plenty of carts available makes moving easy.

JERRY A.  |  Premières impressions 
Évaluation :
2

Paulia and other staff members were very helpful! I was very disappointed that corporate policy dictated that moving my storage unit to another of the same size, on the same row and floor meant raising my storage rate.

LENOX W.  |  Premières impressions 
Évaluation :
4

Uhaul storage should allow customers to access their belongings 24/7. Charging a fee for unfolded blankets is condescending & patronizing. Charging close to five dollars a gallon for gas is outrageous. Especially tacking on the gas service free. The element of customer obsession is lost here. One of the most high stress points in moving is finally dropping off all equipment.. during this phase, uhaul lacked in the smoothness of "drop off". The final phase should be as smooth as possible in my opinion. Aside from this and unit accessibility.. my experience was good

Alexis A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan G.  |  Premières impressions 
Évaluation :
5

Staff was incredibly helpful and friendly i felt very welcome. I couldn't figure out how to check in and out and they were super helpful with me.

Penelope F.  |  Online Move In 
Évaluation :
3

Know what kind of locker and where the locker will be located (upper or lower) before signing your contract.

Shade A.  |  Premières impressions 
Évaluation :
4

There were not many staff working considering it was one of the busiest moving days of the summer (June 30th), but staff were attentive once the long wait in line was over

Jessica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA F.  |  Expérience générale 
Évaluation :
5

I'm not Mark Shaw, who booked unit 11000; rather, I'm David Welsh, in KY, who actually paid for storage in this unit of my late son's stuff, moved into it by his friends. My (very remote) experience with Parkslope U-haul has been very favorable, with one exception - - sometimes getting the phone answered takes a LOOOOOONG time and answerer may be at a corporate office somewhere else, rather than at Parkslope U-haul.

Mark S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Expérience générale 
Évaluation :
5

Facility is so accessible to move furniture in and out and staff were well organized and accommodating. Very helpful to have UHaul truck rental in the same place.

Brooke M.  |  Expérience générale 
Évaluation :
5

Great staff, very friendly and helpful 😀

Alicia O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DESIREE T.  |  Premières impressions 
Évaluation :
5

staff is very friendly, helpful, and accommodating

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marylin w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINGREGORY M.  |  Premières impressions 
Évaluation :
5

Awesome Job!

Shanice T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kareem C.  |  Expérience générale 
Évaluation :
4

24 access would be great

Johnny N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin A.  |  Expérience générale 
Évaluation :
3

The complete lack of trash cans is a pain in the neck. Also, the very long lines for service at the cashier is a bummer. The max security system was French failed and I had to have my card remade. Even then it failed half the time. So all in all it failed more than it worked (card reader in elevator did not function properly). Also, the keys to my lock were stolen and uhaul has no contingency plan in place when this happens. I brought in a locksmith but it was quite complicated to schedule to follow policy: too complicated.

STEPHEN M.  |  Expérience générale 
Évaluation :
4

It was unclear what line to stand in to pick up a key for a truck, to get information, etc. I was also given unclear information about how to use the elevator and had to come back to ask for clarification. A paper handout describing where and how to input your code would be helpful if employees don't have time to explain the process.

Faith M.  |  Online Move In 
Évaluation :
5

Thank u much I appreciate ur services

Joy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawne E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKQUELINE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lovsky L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto A.  |  Online Move In 
Évaluation :
4

Everything was good, but there was a deafening alarm that kept going off for unknown reasons - not great

Kent J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina R.  |  Expérience générale 
Évaluation :
4

The facility was well lit but the units themselves can be pretty dark.

Soren H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin t.  |  Expérience générale 
Évaluation :
4

The line was extremely slow moving. One of the girls behind the counter was extremely rude and off-putting -- making me feel as though she was doing me a huge favor by helping me. Se was the youngest girl of the group. The others were friendly enough. There were also some computer glitches, or so I was told, making my wait time close to an hour. Too long.

Michael S.  |  Premières impressions 
Évaluation :
2

The unit we reserved online was not available on our scheduled move-in day. The staff member/cashier was rude when we asked what happened. Then she fought with another staff member about showing us available units. The other staff member was nice and helpful but didn't have the information we'd given the first staff member, resulting in wasted time showing us the wrong size units. She eventually found one that could work, but didn't take the U-Haul lock off, so we had to go back down to the desk for help. While looking for a unit, we passed through a couple areas that smelled strongly of garbage.

Kelly G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V.  |  Expérience générale 
Évaluation :
5

I would like to say Thank you very much. for the person that help me with my papers from closing my storage unit is a dedicate worker. Her name is Ms. Danija McLeod. I would come back just for the excellent service that I received from her. I also rented a cargo van that same day for several days. I even recommended a friend to have a storage there, based on the excellent service that I received from your employee Ms Danija McLeod. She is so professional and was so nice. She made me feel very comfortable and showed me the best customer service experience when I was there. She should get the recognition she deserves. She is a outstanding employee. She was very delightful and kind with my last day of storage and also my rental with my cargo van, very pleasant. Loved it. I would like to say Thank You for the excellent service that you gave me. She definitely should get the recognition she deserves from uhaul also. Please inform your employee for the excellent services that she gave me. Thank you again Damaris Melendez

damaris m.  |  Expérience générale 
Évaluation :
5

Everything was terrific, though it was a bit challenging having to climb stairs to get to the unit itself and not be able to bring a hand cart right to it for loading/unloading.

DEIDRE L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anika S.  |  Online Move In 
Évaluation :
2

I have a problem with me closing out my account on Sunday, May 9th. My payment is due the 2nd of each month and I paid on April 28th which was in advance and when I inquired about the procedure for technically only having the storage for 7 days and asked if my account could be prorated I was informed that if you pay your fee 1 day before or 1 day after the fee is not prorated and that was not explained to me the day I closed my account. I also said if you rent out that same storage unit that same day you will charge the new customer for the entire month and I consider that stealing and unfair practices. Therefore I will never recommend anyone to U-HAUL Storage.

Cynthia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunshine H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLEY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia N.  |  Expérience générale 
Évaluation :
5

Nothing compares to uhaul facilities

VALERIE G.  |  Expérience générale 
Évaluation :
5

My brother passed like 2 months and I had to clear his apt the last 2 days. I like the extension of utilization of your vehicles without problems. I am in an emotional state right now and U haul has shown me nothing but great support. Thank you so much from the bottom of my heart which hurts so much rte now. THANK YOU

GILBERTE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth l.  |  Expérience générale 
Évaluation :
5

This uhaul exceeded every expectation I had for storage and moving. Clean facility. Nice staff. Super easy to get in and out. My only wish is that I knew about uhauls operation previously. Absolutely A+. You should advertise way more. Moving is horrible and this facility made it so much easier.

SUZANNE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikita D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SINJE L.  |  Premières impressions 
Évaluation :
5

Great job!

Theodore U.  |  Premières impressions 
Évaluation :
5

Even when lines were long, the staff kept it moving and were pleasant. Feels like the place is being run really well! Thanks you

Evin L.  |  Expérience générale 
Évaluation :
5

Great doing business with you!

David S.  |  Expérience générale 
Évaluation :
5

Parking near the storage units was at times difficult to find. Making it a bit of a chore to load & unload items. Otherwise, it was a well run facility and my experience was a positive one. The staff was great, and extremely helpful.

NILES C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B.  |  Expérience générale 
Évaluation :
5

Sophia, the General Manager of the 4th Ave Uhaul in Park Slope was truly incredible. She helped me with my truck and storage reservation with efficiency and kindness!!! Thank you Sophia!

Margot P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITTANY B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANETTE V.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff, clean facilities. Easy check-in and check-out.

Adriana J.  |  Expérience générale 
Évaluation :
5

Spent 10 years renting units there. Scaled down from 2 lockers to a medium then a smaller one as the years went by. The facility was very helpful & convenient. In 10 years, I figure I must have spent around 12 000,00 $ while there! Guess I somehow helped the massive renovations & expansion. The place is great. Accessible, helpful staff, kept clean as well as climate-controlled. It was a good experience. Merci!

DONALD S.  |  Expérience générale 
Évaluation :
5

A client for many years Excellent service

ROSE P.  |  Expérience générale 
Évaluation :
4

The mattress cart seemed very narrow and wouldn't fit my mattress. I don't know how many people have this problem, but it would've been a huge help to have it fit on the cart.

BRITTANY B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david c.  |  Premières impressions 
Évaluation :
4

Hello, I left my Cardinal of Canada Jacket in the Uhaul van that I rented yesterday from the Park Slope, Brooklyn, NY location. It is a navy blue coat and was left in the front seat. I am trying to get in touch with a representative from the location but am having difficulties getting through. Please let me know if you can assist or point me in the right direction. Thanks!!

George R.  |  Premières impressions 
Évaluation :
2

I moved out, informed them but I forgot to take the lock off and she is trying to charge me 600 $and I was out before I should have even been billed.

Tammy A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christine p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesario Z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenza S.  |  Premières impressions 
Évaluation :
4

Authentic!!! Pleasant workers and ez to navigate.

javon w.  |  Premières impressions 
Évaluation :
5

The check in was easy and efficient. The young lady that checked me in was very knowledgeable and took the time to go over my reservation and make sure I understood the process. She even helped me figure the correct size unit I needed which was bigger than what I had reserved but exactly what I needed. She knows her stuff. Thank you again for being the best part of the customer experience.

Shondel S.  |  Premières impressions 
Évaluation :
5

Conveniently located. Parking available. Hand trucks and elevators made moving in and out very easy.

Gregg S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie S.  |  Online Move In 
Évaluation :
1

The storage space itself was great-no complaints there. However, when I tried to ask about getting my rent for the last month pro rated (I was only using the space for the first week of the month), I talked with people over email, the phone, and in person and got a different answer each time, and don't have my money back.

Zoey C.  |  Expérience générale 
Évaluation :
5

I was surprised and pleased to be offered a free month of storage thanks to a one-day van rental. This proved to be just the ticket for absorbing some of our excess boxes in our local move. The facility was exceptionally well-organized, with clean and well-lit spaces and brand new equipment in top working order. I would recommend this facility to anyone looking for storage space!

DAVID I.  |  Expérience générale 
Évaluation :
5

Great staff. Very professional.

STEVEN G.  |  Expérience générale 
Évaluation :
1

Terrible customer service. Tried to rent storage on-line, system wasn't working. Sat on hold for 15 minutes, then drove to location. Treated rudely. I formed I was not eligible for a free month, nor even a free lock. So much for being a good customer for more than five years. I see why you have such a low rating on yelp. Now I have two storage units. Still no free month or free lock. No recognition or thank you. Just rudeness.

RICHARD O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITALI R.  |  Expérience générale 
Évaluation :
2

Expensive for a small space. When I tried moving out, on of the staff members were rude and unhelpful. The storage unit I had had no light just the light from hallway, when I went to grab some some things I needed my own flashlight.

cesar c.  |  Expérience générale 
Évaluation :
5

Very well run operation. Highly recommend

SUZANNE S.  |  Premières impressions 
Évaluation :
5

The storage was good but I was very unhappy with the trailer renting service

DALE L.  |  Expérience générale 
Évaluation :
1

My storage unit was broken into / items stolen the the staff were extremely unhelpful.

Jessica A.  |  Expérience générale 
Évaluation :
4

Pleasant folks at the front desk. stressful job.

JASON C.  |  Premières impressions 
Évaluation :
1

Thank you for taking the time to read this over. I appreciate that you're working on making a better business. The whole experience working with the office staff was horrible. To purchase anything from a roll of tape or securing the storage unit took min. of 30 mins. I waited in lines for over an hour, with slow moving staff that didn't seem to care. I was given the wrong storage unit number and asked to wait back in line. After activating my entrance card it didn't work they told me to wait back in line. The second time it didn't work again and I was told they don't know what to do. So my wife and I had to share a single entrance card because your staff refused to replace it without me paying 5 $. The entire front office staff could not care less about the customer experience or helping in a timely manner. They gave everyone attitude knowing there was nothing we could do about it. The staff in the actual facility and working on the trucks was great and very helpful. Please feel free to contact me if you'd like to chat about what I have written. As things stand now I will never use Uhaul again and direct my friends and family to not use them either. Thank you, Alan

Alan W.  |  Expérience générale 
Évaluation :
3

Honestly... it took 30 min to finally get my storage unit! It's so pricey compared to the size of it and then they ask 3 different contacts information! Please give us a break! But the staff was kind and helpful and the facility is clean.

marine k.  |  Premières impressions 
Évaluation :
3

Overall i think the storage process was very seamless, but I didn't appreciate how there was a hidden fee for a lock, which is never mentioned anywhere I saw on the website when I made my reservation.

Paul B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Iyeshia R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo n.  |  Premières impressions 
Évaluation :
1

Honestly, this could have been a great experience. I loved that it was possible to move in out-of-hours, but I was shocked to discover that my unit was "upstairs". Although there was an elevator to the appropriate floor, there was no indication that I would then have to lift all my furniture up a flight of stairs to my unit. I would not have made this booking had I known, and it was not made clear at all during the booking process. This is a deceptive practice and will put me off ever working with U-Haul in the future.

MARC A.  |  Online Move In 
Évaluation :
5

Excellent rates and customer service at this facility.

MARY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monee B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan T.  |  Premières impressions 
Évaluation :
1

I've never had a worst time at a U-Haul location and I used to work in film production and was there all the time. The staff were completely incompetent and extremely unkind. All of their devices computers vestibules scanners for cards to check in to storage we're not working adequately. Other customers and I would be wandering around trying to figure out how to do this because the staff would be so unhelpful. The only good part of this experience was when I was driving the truck itself and that was only a couple blocks..

Megan W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD R C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirlea S.  |  Expérience générale 
Évaluation :
1

The process of renting the truck and using the moving helpers was really difficult. The movers were poorly booked by U-haul and on the loading in to storage side were booked for the wrong date. The Truck was delivered to me with an empty tank and the brakes on the truck were problematic. The staff at the counter were really nasty and I really do not want to ever go back to your office every again now that I have my belongings in storage. Your staff is really nasty and the everything about the truck rental was a disaster. Best, Charles Herzfeld

Charles H.  |  Premières impressions 
Évaluation :
5

Need to be super clear what your terms mean - split level, upper level, etc

ALEXANDERFARHAD M.  |  Premières impressions 
Évaluation :
1

Customer service is very poor. There is no continuity between the information provided and no one is held accountable. Different information is provided by staff at the location and via phones. Staff is extremely slow and unprofessional. The storage units are not as shown in the office/lobby. They are very poorly lit, doors don't work well, and the are smelly/dirty/old. I had a very bad experience and will not be recommending or using U-Haul storage in the future.

Rene G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randolph s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evangeline H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raquel P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN H.  |  Expérience générale 
Évaluation :
2

Your internet functionality is very poor. Pages load as fast as dial-up. Account integration between rentals and storage is poorly integrated. Modifying payment methods doesn't seem to work. In the 21st century I would expect more.

Charles H.  |  Expérience générale 
Évaluation :
3

I was charge a late fee after my first month and I was told if I set up auto payment the fee was going to be reimbursed. I contacted customer service after it wasn't reimbursed and never got an answer.

Damian L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa C.  |  Premières impressions 
Évaluation :
5

The only complaint that I have is that it's very hard to get through on the telephone.

RALPH K.  |  Expérience générale 
Évaluation :
1

Rude. Didn't cancel my contract for 20 days after form submitted. Terrible customer service

James O.  |  Expérience générale 
Évaluation :
4

Everything was great but I must question why we are mandated to purchase a lock when we already had a lock. This additional expense seems forced upon customers. I've never had to do this at other storage facilities, uHaul and others, in my lifetime.

Peter P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan W.  |  Expérience générale 
Évaluation :
5

I've been to this facility many a times.. yesterday, closed out my account as I moved all my storage out. I couldn't have asked for a friendlier staff, better service and the ease of which it was conducted. I recommend them highly. Btw, their rates are more palatable than most others.

Zakir S.  |  Expérience générale 
Évaluation :
5

Convenient location and previous knowledge of your services.

george S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Matthew H.  |  Expérience générale 
Évaluation :
4

Too much for an email

fiona m.  |  Premières impressions 
Évaluation :
3

The only thing was the instructions did not explain you need to enter your access code outside of the elevator.

Kristina I.  |  Online Move In 
Évaluation :
3

There were no maps available indicating where the storage unit was located . There was no information indicating which floor the unit was on. In addition, the staff was poorly informed and ill equipped to answer questions. They were rude when I informed them that my lock was not in my room and insisted that my lock was not included with my rate. Finally someone intervened and gave me a lock.

Howard D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH S.  |  Expérience générale 
Évaluation :
2

Pros - convenient location and mattress dolly. Cons - the gate card didn't work twice when activated- had to wait 30 minutes inside. When I got to my unit you had to go up two sets of stairs to get to it - as I was unloading furniture this would have been a nightmare. The unit inside was dark - like a dungeon! I sadly had to load up all my stuff and go to another business to store my items. An elevator would have been really helpful

maria g.  |  Expérience générale 
Évaluation :
3

The lines in store are inefficient.

BARBARAA H.  |  Premières impressions 
Évaluation :
5

The whole staff was very helpful and made my moving in and out a  wonderful experience  Thank you . I wlill definitely use this facility again and also recommend it to friends. Thank you . MR DANIEL R. GADSDEN III.

DANIEL G.  |  Expérience générale 
Évaluation :
3

The physical plant was clean and well maintained. The staff is universally professional. But there are several issues: 1. The facility allows non-employees to roam around offering to "help" customers more in and out; most are well-mannered but some guys are aggressive and made the female customers uncomfortable and threatened. Only employees and customers should be allowed on the premises. 2. The facility is terribly understaffed. During busy periods, there was literally a line out the door because the same people process truck rentals as manage the purchase of moving supplies. On several occasions, I walked out rather than stand in line for 45 minutes during a pandemic when more than a few customers and employees were not wearing masks or had them dangling around their necks. 3. The staff fails to rigorously enforce a mask policy in the store. 4. There are frequently not enough carts available during busy periods. 5. The parking lot was sometimes so packed with vans that it was impossible to park in the customer section.

jeffrey T.  |  Expérience générale 
Évaluation :
4

The wait time in the office was sometimes long and frustrating, no one was really available to help with random quick questions to even know if you had to wait on line or not. Otherwise the storage unit and services were excellent. Merci.

ALISSA M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james f.  |  Expérience générale 
Évaluation :
5

Very easy to access and convenient for moving. Would recommend having more parking and hand trucks available for use while moving items into/out of storage as I found there were too few of both

Graham J.  |  Expérience générale 
Évaluation :
5

I highly commend thst Ms. Hazel Sylvester remain as General manager of U--HAUL facility at 394- parkslope Bklyn N.Y

SYLVESTER W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emma H.  |  Expérience générale 
Évaluation :
5

I love the location at 394 4th Ave in Brooklyn. They have excellent customer service and the location is a New Yorkers dream....moving truck and storage all in one place. The hours of operation are the best of any Uhaul in Brooklyn and again can't say enough about how the staff works together to service the clients. It's wonderful to see.

Phillip T.  |  Premières impressions 
Évaluation :
4

There was misunderstanding with the price of the storage I rented, so we were a bit disappointed. Other than that, the service was good and the location convenient and very clean. I recommend it.

Dessislava S.  |  Premières impressions 
Évaluation :
3

Move out was fine, service when I was moving in was not great. Rude and unhelpful staff.

Thomas N.  |  Expérience générale 
Évaluation :
1

I am disputing my charge of 182 with American Express. I moved out early due to my safety. This storage became a homeless shelter. I was told that I would get reimbursed for the months I left early. I feel violated.

RACHAL A.  |  Expérience générale 
Évaluation :
2

Unfortunately, kind of a frustrating experience. had a few helpful staff members but I showed up with a mobile reservation and it was very unclear where I was supposed to go to get the keys, and then I went to the key pickup desk and the person there told me, 'if you don't have a key number, go wait in the line…', and I still don't really know what that means. I said I had an online reservation but she still said, go to the back of the line, which does seem to move quite slowly. Took about an hour of the rental time, and then when I got back, had a bunch of problems getting into the storage unit. Didn't get an explainer on the swipe-in system which is somewhat complicated, and came back and they did explain but I was in the system under the wrong name so I just couldn't get up the elevator at all and had to come back. So I had a ton of wait time that tacked onto my day significantly. I did have some staff who helped me out, but I was surprised that the process involved a lot of inefficiency and just wanted to pass along so you knew. I'm sure there's a lot that goes into all of this, and I know the staff is quite busy too, so many thanks and hoping this proves helpful.

Angus D.  |  Premières impressions 
Évaluation :
1

The staff was very rude and made me not want to return again. Next time I will go with a different company in hopes that they have different standards of customer service.

heather v.  |  Expérience générale 
Évaluation :
5

Uhaul is the best. They are essential in every way. Especially our friends on 4th Avenue. Always warm and friendly, always clean and safe. Merci.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarmla S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louis P.  |  Expérience générale 
Évaluation :
1

DID INFORM ME OF HOW TO ACCESS MY UNIT AND ASKED MULTIPLR QUESTIONS ABOUT ADDRESS AND EMERGENCY asked for multople persons for emergency did not accept my address

Robert L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amir E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marie l.  |  Premières impressions 
Évaluation :
2

The men working on the lot are TERRIFIC! Kind, friendly, go out of their way. the men working in the storage space are terrific. Friendly and efficient. The women at the registration desk have much to be desired. I wish that it wasn't so gendered. The don't look at you in the eye, which is especially critical with masks. They don't try to be understood. They rather get more annoyed saying the same thing 15 times than use their eyes to help you/ There is not a sense of kindness, which made me think they are just not being paid enough. I will try to do as much as possible online next time so I don't have to deal with this group at the front

RENNE B.  |  Premières impressions 
Évaluation :
5

Everyone in the center was really helpful, especially Louis. He was extremely helpful in assisting us navigating the facility and even went out of his way to help us move a heavy mirror we were worried about.

Brittany C.  |  Online Move In 
Évaluation :
2

incredibly rude and unhelpful.front desk staff. Curt, uninterested in helping out others. Eager to leave. Manager is very nice. Support staff have challenges. Otherwise, facility is fine.

George H.  |  Premières impressions 
Évaluation :
1

The front desk staff have poor attitudes and are curt if not down right rude and even disrespectful.

matthew f.  |  Expérience générale 
Évaluation :
3

My storage unit had a damaged latch when it was rented to me that I am hoping can be fixed.

Heather D.  |  Premières impressions 
Évaluation :
3

The process could be streamlined with an app or mobile check in. Protocols could have been explained better. Given people are storing their belongings in the units, I would have liked a better idea of the contract.

Elissa M.  |  Premières impressions 
Évaluation :
5

The wait in line was a bit brutal, but my experience with Amanda was phenomenal. She was kind, pleasant, and answered all of my questions knowledgeably. Merci.

ALISSA M.  |  Premières impressions 
Évaluation :
3

For me it was confusing at the start with the keypad check in and checkout for elevator access. Having someone there to walk you through the process would be great but because of Covid it's understandable that staffing is limited. Nothing on website explains what split level meant, so I was unsure what to expect and explains why the unit heights are 6' high. Thankfully I didn't get an upper level unit or that would've been major issues. I love the online reservations!

Melnard F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy g.  |  Premières impressions 
Évaluation :
4

Figuring out the procedures for accessing the unit was a little confusing. I would have appreciated a sheet with all of the procedures in one place. The sheet I got was a contract, but it didn't explain how to access the unit, use the access card, elevator etc.

Christine H.  |  Premières impressions 
Évaluation :
4

I have not yet moved in, but my initial experience was hassle free and congenial which is important. Liked that there were cubes replicating the actual sizes of the spaces making it simple to choose and make a final decision. Only need I think might help, after getting the paperwork done, it would be helpful to be taken to the space as a first run-as its a huge facility and I don't like having to follow maps, even the most simple.a skill that I lack. Thanks to a helpful fellow tenant, I was able to find my space. Second run-no problem-as I now know where I'm going. That's my take on the experience. Thanks for reading. Enjoy!

Ayodeji B.  |  Premières impressions 
Évaluation :
3

I came on Saturday morning to sign the contract on a space I reserved online. Thus needed to go inside the store to do so. The system to get in the store and the navigation for shopping vs. waiting in line for spaces vs truck rental were disorganized. I waited in line for over a hour. Perhaps adding staff during the weekends would be super beneficial to customers.

anna b.  |  Premières impressions 
Évaluation :
1

The storage unit that I reserved online was not available when I arrived and after waiting in line for almost one hour the associate assigned me a storage unit that was smaller in size then what I reserved without thinking I would notice. Then after requesting assistance to move to a larger unit they were completely rude and honestly the worst customer service experience. However, the storage unit is the cheapest around so I guess that comes with cheap customer service too. Very disappointed. I would have preferred them be honest about not having the unit rather than just giving me any available unit that was not the correct size.

Chance B.  |  Premières impressions 
Évaluation :
1

A square unit was referred To as a 5x7. When we complained we were told to speak to management. Then we asked for a 5x10 and the unit was locked. We wasted at leasts 1-1/2 hour moving boxes in and out of units.

Maximilian M.  |  Premières impressions 
Évaluation :
5

the amazing team that helped me was so nice and kind and amazing. those ladies deserve a raise big time.

emily u.  |  Premières impressions 
Évaluation :
5

I will be writing to U-Haul HQ to recommend that you put in place a zero tolerance of abuse of your staff similar to e.g. the MTA in New York City - the communication style of your customers is generally abusive and your staff have a coping mechanism to tolerate it that essentially tunes it out ... it's quite something to observe ... added to this a number of staff at this location are African American. At this moment in time it's essential that you act immediately to address this. The staff at this location are wonderful, kind, helpful and putting up with an outrageous amount of aggressive behavior. I am not sure why that is happening, but it should be stopped and immediately.

Helen B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay G.  |  Premières impressions 
Évaluation :
2

I made a reservation and it was not available, I was forced to move in to smaller unit or pay 100 dollars more for a bigger unit. Beyond disappointed that my reservation was not respected and I had to pay more for less. Additionally the unit I got has a huge beam that I was not told about.

Andres G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian S.  |  Premières impressions 
Évaluation :
5

Spoke to the agent two days prior to the need of the storage unit. All worked out perfectly upon arrival of the storage unit.

michael T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtwyn J.  |  Premières impressions 
Évaluation :
3

The entry was painful, the code didn't work, then the keycard was a struggle to be able to know which entry point to swipe into, there are at least 3 in the same area but I have to go the correct one.

Fernando M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stanley W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marco G.  |  Premières impressions 
Évaluation :
2

My customer service was very poor no real help or directions.

selema t.  |  Premières impressions 
Évaluation :
5

Top staff and faculty.

James W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony M.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian Q.  |  Premières impressions 
Évaluation :
4

Very spacious and worth the price

Wycliffe C.  |  Premières impressions 
Évaluation :
5

A special Thank You to Kaylyn. She went above and beyond assisting me and my friend with move and the unit. She is very professional and kind.

RACHAL A.  |  Premières impressions 
Évaluation :
3

Easy check in process. Only thing that was upsetting is that apparently if you check in online you could get a free lock. Noone told me this until after i checked in in person.

Shakola W.  |  Premières impressions 
Évaluation :
5

Everyone that works at this location were very helpful and pleasant they treated me with much respect and kindness.

Nydia T.  |  Premières impressions 
Évaluation :
4

since I am a first time customer, when I called and got a reservation number I though we had established a room and a price...spent a lot of time exploring different options. When I go there it wasn't

Saundra G.  |  Premières impressions 
Évaluation :
5

We have had a very positive experience at this U-Haul recently as we prepared for a move and rented a storage unit. Everyone was very helpful and friendly and provided excellent customer service.

Meredith H.  |  Premières impressions 
Évaluation :
5

The line was long but it was fast

CARYL L.  |  Premières impressions 
Évaluation :
5

MaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendly

LAURA W.  |  Premières impressions 
Évaluation :
1

I would never use U haul storage ever again. Worst experience ever. First, my phone call to reserve felt rush almost like a sales call. Then it took me 2hrs at storage to get a storage unit. They SUCK

Leslie m.  |  Premières impressions 
Évaluation :
5

Everyone was courteous and helpful

Zlona Z.  |  Premières impressions 
Évaluation :
2

The check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.

MURRAY R.  |  Premières impressions 
Évaluation :
5

Friendly and efficient staff!

Elena O.  |  Premières impressions 
Évaluation :
3

Service was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!

michelle d.  |  Premières impressions 
Évaluation :
5

Clean and covenient.

Nelson R.  |  Réservation 
Évaluation :
4

Very nice, helpful staff but long lines and waits sometimes.

Roger P.  |  Réservation 
Évaluation :
5

Thank you all for your hard work s/o to the customer rep that help me out.

nashima D.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Retour
Haut de la page