Customer Reviews for U-Haul Moving & Storage of Parkslope

18 887 évaluations

394 4th Ave   Parkslope, NY 11215
(At 6th Street)

(718) 237-2893

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(718) 237-2893

394 4th Ave
Parkslope, NY 11215
(At 6th Street)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

LOLA E. 
Évaluation :
5

Very clean facility, very safe. Loved there was a place for clothing and things u didn't want anymore. Will highly recommend to others!!

LINDA V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandler A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINICJ D. 
Évaluation :
5

I've had excellent service here a dozens times plus.

Kurt W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRED B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUAA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLEYR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BORYS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jatinder G. 
Évaluation :
5

Location was close and very convenient to me. Myself and my family uses this location. Employees are always friendly and efficient. Merci.

ALTHEAMARJORIE B. 
Évaluation :
1

Customer service front desk was terrible. truck was giving to me at 3/4. I was kind enough to return it was full tank. truck needs alignment and brake change. Overall horrible experience.

OMAR T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara K.  |  Expérience générale 
Évaluation :
3

Had a lot of issues in the delivery and pick-up at my final location. for instance I confirmed the pick-up time and date only to go outside the next morning and see that the pod was never picked up. Everything was great until the final delivery and pick-up.

Bergen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOHDAN N.  |  Premières impressions 
Évaluation :
3

Don't fully charge for a service you couldn't provide. Your truck broke and you charged me like I was able to use it properly all day.

TAYLORC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHNDAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADDAMM A. 
Évaluation :
5

Excellent customer service by all. My u-box content came to its destination in great condition. Would highly recommend when moving out of state.

SANDRA P. 
Évaluation :
5

Great staff fast service in and out in seconds Great place to go

NESTORJ V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHA F. 
Évaluation :
5

Keep it moving the same way we are

HARRY H. 
Évaluation :
4

Where I was I did not have access to the internet. I had to call with a question. Calling uhaul was a very frustrating experience

JOSEPHJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRAMICHAEL N. 
Évaluation :
5

Great service

RODNEYLAMONT B. 
Évaluation :
4

Just. Front desk girl be nice - but. All the girl/Lady And field crews - all are very nine / friendly - see you soon - thanks. Sincerely. Caesar

RUSTOM C. 
Évaluation :
5

Everything was fine

GEORGEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
5

Nice, helpful people, and very clean vehicle

CAITLINMIA C. 
Évaluation :
5

Provide a dump site for electronics.

RICHARD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS L. 
Évaluation :
2

There was no one to help me with the trailer installation, thankfully I have done it before so I managed alone. After returning it within the same day I got multiple emails and phone calls saying that it hadn't been returned even though it was back in the exact spot in the lot where I received it…

Alexander H. 
Évaluation :
5

I wanted a small truck but they gave me the wrong key,s handed me keys to a van.

FARRITT J. 
Évaluation :
1

The staff was overworked. Not enough experienced staff. The person waiting on me was constantly being interrupted by other staff to answer questions. They were distracted and inattentive to my questions bordering on rude. The system of scanning IDs was not working and seemed unnecessary. I have rented from UHaul MANY times and in the past, since I was in the system, I got in and out smoothly and quickly. This experience was a drag and I felt like my being a good customer was of no interest or value. Upon returning the van the outside staff completely ignored me and were not helpful.

Christine W. 
Évaluation :
4

Apparently most of the return effort has been offloaded to the customer. Providing truck information, taking pictures, doing the full review of the vehicle, etc. The staff that were there seemed really unhappy, and I can't blame them considering my own experience with terrible U-Haul customer service.

Samuel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIMOTHEE D. 
Évaluation :
5

I would advise the staff to smile a bit more. They all seem extra grumpy, especially the owner!

Emil A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANITALATRICE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMERD H. 
Évaluation :
4

Please have more equipment at closer locations

Ryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYANSAMUEL VINS P. 
Évaluation :
5

All good. Very easy to work with. Surprisingly easy to return equipment. Best experience I've had with a UHaul rental.

William B. 
Évaluation :
3

The regional office needs to be more organized and equipped. When you book something you expect the equipment to be there - not 9/10 hours later than requested. We also had to change locations multiple times to get a trailer. It put our move back by a full day.

GABOR T. 
Évaluation :
2

Ensure all vans are clean and not trashed. This van was on it's last leg, no power locks, broken window button, stinked, etc.

ALEXANDERDYLAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOTZELJOEL P. 
Évaluation :
3

Pulled up and there were at least 3 people working and they just stood around, didn't say anything to us so we used the app to return the truck. They could have at least welcomed us or said SOMETHING.

Timothy C. 
Évaluation :
2

When I purchased the Uhaul, the reason i bought it was the dropoff in Williamsburg. Then at payment I was told I had to go to Park Slopeâ€"very bad experience and wasted two hours of my day. I would have gone with someone else if I had known ahead of time about the potential for the last second drop off change. The scheduling person online said that the drop off locations are very flexible and I could go anywhere.

JACK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY L. 
Évaluation :
2

The location is fine. The amount of logging in and items to click and photos to take and forms to fill out is ridiculous. Needs to be streamlined.

JONAHM S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY G.  |  Expérience générale 
Évaluation :
4

This particular uhaul has suspension and steering problems. Would recommend the repair team take a look at this one. Definitely needs repair.

JONATHAN W. 
Évaluation :
4

I overestimated the mileage as 20 miles in total, thinking that I would be refunded for the exact amount of miles driven (probably 10) since the price given on the online check-in was clearly marked "Estimated cost of rental." I was surprised to see on the receipt that the actual mileage had not been adjusted for in the final billing. (I only realized this once I go home and frankly have not contacted U-Haul because of how long it could take to get this rectified.)

LIAM W. 
Évaluation :
1

My truck had to be swapped at pick up due to a faulty connection with the trailer. That cost some time. I left my jacket in the first truck and when trying to get information about it the next day (after coming back to drop off) nobody knew how to figure out how to check for my jacket. The manager was unavailable. The trailer attendant spoke to me rudely and condescendingly when I went to drop the keys off. When asked which he preferred - leaving them in the truck or tent, he repeated his original line stating the options, slower and with more condescension. When I told him I didn't appreciate his attitude, he launched into a screaming fit. The whole ordeal was total chaos and erratic. Will never use this location and probably never U-Haul again.

Blue T. 
Évaluation :
5

I'm disappointed that I got charged 20 $for late drop off because I was not technical enough to attach pictures to you website. I tried three times and gave up. If you're going to charge a premium fee then your tools need to be so simple ANYONE can use them.

Alan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon C. 
Évaluation :
5

Romain was very nice and helpful. Very.

vicky B. 
Évaluation :
5

Dropping off my Uhaul at the Park Slope location couldn't have been easier. You turn off the street right into a return line, where the employees guided you on the online return process. Very simple and easy.

ISABELLE W. 
Évaluation :
2

Uhaul broke down. Wouldn't start. Had to get roadside assistance. Battery was obviously in a terrible state. Took hours longer as a result.

MATTHEW S. 
Évaluation :
4

The vehicle I had needed to be taken out of service transmission slipping truck bouncing all over the road tires needed air

Kevin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YASERABDURUBAH N K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan A S. 
Évaluation :
3

The employees were great and helpful, you just need more of them. The line was massive and the online checkin process was lacking information. You should be much more transparent when doing online checkin on what you need at the initial booking and when “waiting for authorization” you should be transparent about how long this may take (in my case I was sitting on the street for 30 minutes with no explanation) I tried to call customer service but was on hold for 20 minutes before I gave up and your online chat, I just never got a response. At the end of the day, it would have been faster to checkin in person at the desk. If your app doesn't work, give more people jobs at the sites instead.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brit R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherae W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZUI L.  |  Expérience générale 
Évaluation :
2

This location is extremely busy had to wait on the line for half hour before anyone could help

Ghulam S. 
Évaluation :
4

The waiting time to get the reserved car was to long. The front desk personnel should be aware that people who rent vehicles have a lot to do that day.

Rinold I. 
Évaluation :
1

They didn't have a vehicle ready for my reservation, neither time nor location. I ended up spending over sixty dollars to get to another u-haul location. I was provided a vehicle two hours late. When I finally got the vehicle and was loading it while moving to my new apartment, the u-haul representatives called my girlfriend and I multiple times being unclear in their communication. After many attempts to reach an understanding with them, they realized they gave me the wrong vehicle. These people are extremely rude and inefficient and ruined our whole moving experience.

ERNESTOo C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEYO A. 
Évaluation :
1

Customer service is awful. They refused to rent me more than 1 dolly. I reserved a 20ft truck and received a 15ft instead. When I asked about the 50 $reservation guarantee, they said I have to talk to corporate instead of helping me at all.

DANIELZ F. 
Évaluation :
5

Apple Maps has the address as the fire house across the street down one block.

ADAMIOANE D. 
Évaluation :
5

Attentive. Got me in and out right away.

Matt P. 
Évaluation :
5

none

RANDOLPHL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHANTELLEMONIQUE J. 
Évaluation :
5

staff was courteous. no problems.

David L. 
Évaluation :
2

I was told that they do wiring in the park slope location went there to pick up trailer, was told they do not do wiring. They told me to go next door to PEP boys they wire for them waited in Pep Boys 15 minute before some one said they do not do wiring have to go back to U haul. Went back they sent me across Brooklyn to another U Haul were the wiring person did an Excellent Job, ask the person at the front desk if i could pick up the Trailer here she was rude and blunt No. I had to go back to the Park slope location to get the Trailer so I did. It took a total of 8,5 Hrs. to get the U Haul trailer.

PETERMICHAEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grant C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELO T. 
Évaluation :
3

Warn them not to do the 'truck-share' thing, as they will find themselves carrying out administrative duties that should reside with U-Haul staff.

Leeore S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gariballa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasir E.  |  Expérience générale 
Évaluation :
3

Overall I can't really complain. But for the sake of suggestions for how the process could be improved, I have three things to note. (1) In terms of unit sizes, my unit was a bit too small for what I needed, but there was no way for me to know that when deciding what size unit to get. I got a 5'x5'x8' unit, and it was labeled as "studio, one or two rooms." The stuff I was storing could fit in a small guest sized bedroom, or in a little corner of a studio apartment, so I thought I would be fine with the 5'x5'x8' unit. It was just a bit too small. Some more accurate information on the front end would be helpful to allow people to know what size unit they need without having to undertake in a trial-and-error process. (2) When I made the storage reservation, the website info told me I'd need to supply my own lock, but it did not specify that a particular type of lock was needed. So I brought my own padlock, but when I checked in, I was told I specifically needed a disc lock, so I had to buy one there and incur yet another unexpected charge (a common theme in the world of moving). I understand that the disc locks are stronger than standard padlocks, but I should still be able to choose what lock I use as long as it fits on the unit door, and just deal with the additional risk that comes with using a slightly less durable lock. (3) The alarm. When I started moving stuff into my unit (after I had officially swiped my security card to check in and disarm the unit), an alarm started going off and I didn't know why. I eventually discerned that the alarm probably sounds if something is blocking the doorway of the unit for a certain amount of time. This was never explained or cautioned ahead of time, which is never a cool thing to spring on an unsuspecting customer. It's also just not a sensible security feature to install. When I'm trying to squeeze so much stuff into such a small unit (see point #1 above), I can't stand inside of the unit and also load everything into it while I'm standing there, so naturally I need to stand in the doorway while playing storage unit Tetris for an hour and a half (actual time it took me to arrange my stuff in a way so that everything would fit). That alarm feature for merely standing in the doorway, or having an object in the doorway while I'm actively trying to load the unit, should either be removed altogether, disarmed while people are actively filling the unit, or at the very least, there should be a warning about that feature in the paperwork ahead of time and/or there should be signs notifying people that a super obnoxious alarm will sound if they dare to try loading their own storage unit while having the audacity to stand with just one foot directly below the open unit door.

Evan G.  |  Expérience générale 
Évaluation :
3

Staff was not very friendly or forthcoming. Didn't have my answers to my questions and was very rude.

Thara S.  |  Premières impressions 
Évaluation :
5

Efficient and friendly staff.

Amnon J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILLIANA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

terrincia j.  |  Expérience générale 
Évaluation :
5

Everything great

MARIADE LOURDES P. 
Évaluation :
2

One of the employees there got in my face and tried to physically threatened me for placing items in the recycle section

Armando B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor C. 
Évaluation :
3

Return people rude

Aleksandr F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CARYL L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cihai S.  |  Online Move In 
Évaluation :
1

Was locked out of unit with lock that said I had not paid rent (even though I had) and it took 1,5 hrs for someone to come open it.

Taylor C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON F. 
Évaluation :
5

Parking for my car lol

Thomas J. 
Évaluation :
5

Quick and seemless pickup experience.

Omar S. 
Évaluation :
4

Organize the vans by number in the parking lot for mobile check-in. I spent 5 minutes wondering around to find a van that matched the number on my phone.

George T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

The self check in/out doesn't work on Android phones. That's pretty terrible

DANIELVIEIRA A. 
Évaluation :
3

Have customer service from counter to truck check-out!!

NASEERA M. 
Évaluation :
4

It's mostly self service customer service is good for NY 😉

JAMEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED C. 
Évaluation :
3

Didn't get to see cause my U-Haul starter blew and truck had to be towed away

Michael B. 
Évaluation :
5

Every person was professional and very helpful at the Parkslope location. I live in CA and I was unfamiliar with NYC. I want to especially thank Ms. Sophie for all her advice and help!

TATIJANA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikhil K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDACE C.  |  Expérience générale 
Évaluation :
2

Staff there, possibly manager with short purple hair was very impatient, rude and disrespectful she was on the phone the entire time and I decided to cancled instead and head over to cube smart

PHILIPPE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAS I.  |  Premières impressions 
Évaluation :
2

staff were VERY VERY unhelpful. I asked for a seond staffer. FANTASITC EXPCELLENT staff is DANILA MCLEAON who arranged for my truck at 7 am- 11 am. The staff who assigns uhaul storgae units int he afternoon were TERRIBLE: nonverbal, uncooperative, unlpeasant, and made me wait excellsive time fro their own conveniences. AGAIN, the MORNING STAFF IS GREAT

CATHERINE L.  |  Premières impressions 
Évaluation :
4

Easy seamless experience. Friendly service and helpful in showing me where the unit was and ensuring it was unlocked and ready for use.

Tina M.  |  Premières impressions 
Évaluation :
4

my card did not work, so I had to stand on line at office with other customers doing many other types of transactions (renting trucks..), when attended the experience was very good, but since it was past 8 as a I was moving out, it was complicated getting back into facility, sliding doors stop working, me and many patrons trying everything to get in. My card stop working again so could not get back my 3rd unit to finish emptying it (and office was closed), I stopped a customer care person on her way to leave work so she can swipe me in so i can get back to my unit and my daughters who was upstairs helping. I am sure other folks get in these types of situations. Someone needs to develop better workflow for the day and evening.

javiel M.  |  Expérience générale 
Évaluation :
5

Rhandi was super helpful!

Christopher B.  |  Premières impressions 
Évaluation :
4

Really nice staff in the lot. Tried to access storage after 6 pm on a Sunday and could not get in. Someone was coming out and we were able to go inside. Not sure why doors were locked.

Deidre B.  |  Premières impressions 
Évaluation :
1

Confusing access, no parking spit on the premises. Nobody there to welcome you.

Francesco B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherae W.  |  Premières impressions 
Évaluation :
5

THANK YOU SOOO MUCH MS.SOPHIA

Chyna M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deanna f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott P.  |  Expérience générale 
Évaluation :
2

There was a huge, slow moving line to get anything at all. I first had planned to rent a van and a storage unit but was talked out of renting my storage unit until the next day because I had arrived so close to office closing hours (I had reserved for 6:30PM). Instead I had to keep my rental truck parked on the street overnight, full of my stuff, and only realized the next day that it was totally unnecessary. They could have assigned me my storage space and I could have used it later that evening, since there was access until 10PM. I felt like the person behind the counter didn't want to deal with it so close to quitting time. I also never got the dolly I had rented, even though I was still charged for it. The system in the building itself was confusing and I had to run back and forth several times in order to get my key card to work. That said, the manager was friendly and helpful and the guy I dropped the van off with at the end of the day was nice, as well. The person I first dealt with was not.

Elliot T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia D.  |  Expérience générale 
Évaluation :
5

The lady that helped me was FANTASTIC! Super helpful and got me set up very quickly! She deserves a raise!! Lucky to have worked with her

Jahaira F.  |  Premières impressions 
Évaluation :
1

It took me 3 hours to get everything out of my truck and into the self storage. In that time, the business closed and parked a truck sideways at the gate. This blocked me into the parking lot over night. I had to walk two miles to my destination and then two miles back the next morning to get the truck.

Joshua M.  |  Online Move In 
Évaluation :
4

I had some issues with the self check in which made it necessary to come back during office hours. Once resolved the following day, everything went smoothly.

Boris D.  |  Premières impressions 
Évaluation :
5

The usual fine service from the helpful, efficient staff.

LEE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evangeline T.  |  Expérience générale 
Évaluation :
4

Could be clearer guide to where units are in floor

Queen A.  |  Online Move In 
Évaluation :
5

Every single employee at this Uhaul is a gem! They are all so kind and helpful to not only myself but all other guests that I witnessed. Thanks to them, the stressful experience of moving is made a lot better.

Anosha M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEENA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander T.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly

LEROY B.  |  Premières impressions 
Évaluation :
3

Alarm went off regularly for no apparent reason. It was so loud and lasted so long that I felt I was losing my hearing. This has been happening for months.

Bartek W.  |  Expérience générale 
Évaluation :
1

Some of the staff are very rude and un helpful.

Emmanuel c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohit K.  |  Expérience générale 
Évaluation :
5

The general manager: Miss Amanda is a consummate professional. Miss Amanda was very professional, sincere, helpful and kind. Miss Sopia/Sofia is very nice, kind and professional. Mr. Louis and Mr. Andy are awesome individuals! Miss Sophia/S

royal b.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Travis R.  |  Expérience générale 
Évaluation :
5

Excellent staff and Manager. 5 Stars for Amanda especially.

Salvatore B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genesis F.  |  Online Move In 
Évaluation :
4

I got differing information about the move out process. Online it's says it can be done completely online and to leave your card in the unit. I asked an employee to make sure and she told me I needed to return the card to the front desk. When I went to the front desk to return the card the associate told me the card was just trash now and I was free to go. I was still being asked to pay next month's rent on my account online and when I called to correct it they said I needed to receive a check out form. 4 different answers in 4 different places was very confusing.

Kyle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rolando B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANEL H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin S.  |  Online Move In 
Évaluation :
3

This is not at all the fault of the staff, but my experience moving in was so disorganized! I place the blame 100 % on ineffective systems, not at all on the staff, who, as I said above, were friendly and helpful. To begin, although I had made a reservation in advance online, local staff did not have access to that information. Fortunately there were units available in the size I needed, but why have me select my unit size in advance if that information is not going to be shared with staff? Then, there were several issues with the unit itself. First, I was sent to a unit that was actually already occupied--again, I blame record-keeping rather than staff, who are trying to do their best with a system that's not giving them the information they need. Then, though staff (reasonably) believed there would be a lock inside my unit, this was not the case. Every time there was an issue, I had to go back down from the fourth floor to the office and stand in line. It was a needless waste of my time, and of staff's time continuing to help me with these issues on a busy first Monday of the month. This is why I rate my experience "average", although, again, everybody was very helpful. What would have been more helpful would have been if 1) staff had had access to my prior reservation 2) staff had had access to an accurate record of which units were available 3) available units were actually fully equipped with lock, OR, it were known that the unit did not contain a lock so I could have just grabbed one before heading up.

CJ H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam S.  |  Expérience générale 
Évaluation :
3

For both the truck and storage unit rental, I ended up having to wait in line for ~15-20 minutes to 1) get the truck keys (and provide information I'd already submitted online) and 2) figure out how to check in to the building to access the storage unit. Several employees gave conflicting information about how to check in until I eventually stood in line to talk to someone at the counter. Online check in sounded like it'd save me time and avoid the line but that wasn't the case. There also wasn't a padlock left in the unit as indicated online for using Rent Now. However, every employee at the counter was patient and helpful with any questions I had.

Austin J.  |  Online Move In 
Évaluation :
5

The best storage ever ... everything easy and smooth I love it

MOHAMED A.  |  Expérience générale 
Évaluation :
5

Sophia absolutely made my experience at the Uhaul Parkslope location a positive one. She was approachable, knew all the answers, and put me in touch with someone who could help me, with selecting a new storage unit when the one I reserved was too small and with someone to find a place to park the truck to load/unload. The guys outside really helped me too when I needed assistance getting a spot for loading/unloading whether it was moving trucks or speaking with others to coordinate parking shuffling. Unfortunately, I didn't catch their names to specifically mention them here, but I want to be sure I still give them credit.

ALEXA L.  |  Expérience générale 
Évaluation :
5

Just keep up the good work Ms Sophia, very good management.

bertina l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Premières impressions 
Évaluation :
5

Amazing customer service!

TATIJANA S.  |  Premières impressions 
Évaluation :
5

Easy!

JERRY A.  |  Expérience générale 
Évaluation :
5

Astonishingly helpful staff. Amanda went above and beyond. To find helpful staff anywhere these days is rare. This I would not imagine for a storage facility. Many many thanks to the staff and the Manager that educates them..

Salvatore B.  |  Premières impressions 
Évaluation :
3

Not all staff is bad but majority act like they don't want to be there or like you're bothering them, and I didn't like the hounding for payment two days after due date, but overall it was an okay experience

Monique C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SOPHIA K.  |  Expérience générale 
Évaluation :
5

From start to finish this facility and it's staff were amazing! They are so friendly and very helpful. My daughter had to move out on her own and upon being in the property everyone was helpful in showing her where to go and helping her. When calling to close out the account Sophie was so nice and very helpful. Customer service was above and beyond! I would highly recommend!!!

Michelle R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Expérience générale 
Évaluation :
3

Excellent customer service from staff, but there are not enough people behind the counter to trouble shoot and assist. No one should have to wait in a long line for simple request or question.

Chirlane M.  |  Online Move In 
Évaluation :
5

Plenty of carts available makes moving easy.

JERRY A.  |  Premières impressions 
Évaluation :
2

Paulia and other staff members were very helpful! I was very disappointed that corporate policy dictated that moving my storage unit to another of the same size, on the same row and floor meant raising my storage rate.

LENOX W.  |  Premières impressions 
Évaluation :
4

Uhaul storage should allow customers to access their belongings 24/7. Charging a fee for unfolded blankets is condescending & patronizing. Charging close to five dollars a gallon for gas is outrageous. Especially tacking on the gas service free. The element of customer obsession is lost here. One of the most high stress points in moving is finally dropping off all equipment.. during this phase, uhaul lacked in the smoothness of "drop off". The final phase should be as smooth as possible in my opinion. Aside from this and unit accessibility.. my experience was good

Alexis A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan G.  |  Premières impressions 
Évaluation :
5

Staff was incredibly helpful and friendly i felt very welcome. I couldn't figure out how to check in and out and they were super helpful with me.

Penelope F.  |  Online Move In 
Évaluation :
3

Know what kind of locker and where the locker will be located (upper or lower) before signing your contract.

Shade A.  |  Premières impressions 
Évaluation :
4

There were not many staff working considering it was one of the busiest moving days of the summer (June 30th), but staff were attentive once the long wait in line was over

Jessica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINA F.  |  Expérience générale 
Évaluation :
5

I'm not Mark Shaw, who booked unit 11000; rather, I'm David Welsh, in KY, who actually paid for storage in this unit of my late son's stuff, moved into it by his friends. My (very remote) experience with Parkslope U-haul has been very favorable, with one exception - - sometimes getting the phone answered takes a LOOOOOONG time and answerer may be at a corporate office somewhere else, rather than at Parkslope U-haul.

Mark S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F.  |  Expérience générale 
Évaluation :
5

Facility is so accessible to move furniture in and out and staff were well organized and accommodating. Very helpful to have UHaul truck rental in the same place.

Brooke M.  |  Expérience générale 
Évaluation :
5

Great staff, very friendly and helpful 😀

Alicia O.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DESIREE T.  |  Premières impressions 
Évaluation :
5

staff is very friendly, helpful, and accommodating

Joseph B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marylin w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINGREGORY M.  |  Premières impressions 
Évaluation :
5

Awesome Job!

Shanice T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kareem C.  |  Expérience générale 
Évaluation :
4

24 access would be great

Johnny N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin A.  |  Expérience générale 
Évaluation :
3

The complete lack of trash cans is a pain in the neck. Also, the very long lines for service at the cashier is a bummer. The max security system was French failed and I had to have my card remade. Even then it failed half the time. So all in all it failed more than it worked (card reader in elevator did not function properly). Also, the keys to my lock were stolen and uhaul has no contingency plan in place when this happens. I brought in a locksmith but it was quite complicated to schedule to follow policy: too complicated.

STEPHEN M.  |  Expérience générale 
Évaluation :
4

It was unclear what line to stand in to pick up a key for a truck, to get information, etc. I was also given unclear information about how to use the elevator and had to come back to ask for clarification. A paper handout describing where and how to input your code would be helpful if employees don't have time to explain the process.

Faith M.  |  Online Move In 
Évaluation :
5

Thank u much I appreciate ur services

Joy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawne E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKQUELINE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lovsky L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto A.  |  Online Move In 
Évaluation :
4

Everything was good, but there was a deafening alarm that kept going off for unknown reasons - not great

Kent J.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gina R.  |  Expérience générale 
Évaluation :
4

The facility was well lit but the units themselves can be pretty dark.

Soren H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwayne T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kevin t.  |  Expérience générale 
Évaluation :
4

The line was extremely slow moving. One of the girls behind the counter was extremely rude and off-putting -- making me feel as though she was doing me a huge favor by helping me. Se was the youngest girl of the group. The others were friendly enough. There were also some computer glitches, or so I was told, making my wait time close to an hour. Too long.

Michael S.  |  Premières impressions 
Évaluation :
2

The unit we reserved online was not available on our scheduled move-in day. The staff member/cashier was rude when we asked what happened. Then she fought with another staff member about showing us available units. The other staff member was nice and helpful but didn't have the information we'd given the first staff member, resulting in wasted time showing us the wrong size units. She eventually found one that could work, but didn't take the U-Haul lock off, so we had to go back down to the desk for help. While looking for a unit, we passed through a couple areas that smelled strongly of garbage.

Kelly G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel V.  |  Expérience générale 
Évaluation :
5

I would like to say Thank you very much. for the person that help me with my papers from closing my storage unit is a dedicate worker. Her name is Ms. Danija McLeod. I would come back just for the excellent service that I received from her. I also rented a cargo van that same day for several days. I even recommended a friend to have a storage there, based on the excellent service that I received from your employee Ms Danija McLeod. She is so professional and was so nice. She made me feel very comfortable and showed me the best customer service experience when I was there. She should get the recognition she deserves. She is a outstanding employee. She was very delightful and kind with my last day of storage and also my rental with my cargo van, very pleasant. Loved it. I would like to say Thank You for the excellent service that you gave me. She definitely should get the recognition she deserves from uhaul also. Please inform your employee for the excellent services that she gave me. Thank you again Damaris Melendez

damaris m.  |  Expérience générale 
Évaluation :
5

Everything was terrific, though it was a bit challenging having to climb stairs to get to the unit itself and not be able to bring a hand cart right to it for loading/unloading.

DEIDRE L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anika S.  |  Online Move In 
Évaluation :
2

I have a problem with me closing out my account on Sunday, May 9th. My payment is due the 2nd of each month and I paid on April 28th which was in advance and when I inquired about the procedure for technically only having the storage for 7 days and asked if my account could be prorated I was informed that if you pay your fee 1 day before or 1 day after the fee is not prorated and that was not explained to me the day I closed my account. I also said if you rent out that same storage unit that same day you will charge the new customer for the entire month and I consider that stealing and unfair practices. Therefore I will never recommend anyone to U-HAUL Storage.

Cynthia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunshine H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLEY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia N.  |  Expérience générale 
Évaluation :
5

Nothing compares to uhaul facilities

VALERIE G.  |  Expérience générale 
Évaluation :
5

My brother passed like 2 months and I had to clear his apt the last 2 days. I like the extension of utilization of your vehicles without problems. I am in an emotional state right now and U haul has shown me nothing but great support. Thank you so much from the bottom of my heart which hurts so much rte now. THANK YOU

GILBERTE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth l.  |  Expérience générale 
Évaluation :
5

This uhaul exceeded every expectation I had for storage and moving. Clean facility. Nice staff. Super easy to get in and out. My only wish is that I knew about uhauls operation previously. Absolutely A+. You should advertise way more. Moving is horrible and this facility made it so much easier.

SUZANNE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikita D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SINJE L.  |  Premières impressions 
Évaluation :
5

Great job!

Theodore U.  |  Premières impressions 
Évaluation :
5

Even when lines were long, the staff kept it moving and were pleasant. Feels like the place is being run really well! Thanks you

Evin L.  |  Expérience générale 
Évaluation :
5

Great doing business with you!

David S.  |  Expérience générale 
Évaluation :
5

Parking near the storage units was at times difficult to find. Making it a bit of a chore to load & unload items. Otherwise, it was a well run facility and my experience was a positive one. The staff was great, and extremely helpful.

NILES C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B.  |  Expérience générale 
Évaluation :
5

Sophia, the General Manager of the 4th Ave Uhaul in Park Slope was truly incredible. She helped me with my truck and storage reservation with efficiency and kindness!!! Thank you Sophia!

Margot P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRITTANY B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANETTE V.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff, clean facilities. Easy check-in and check-out.

Adriana J.  |  Expérience générale 
Évaluation :
5

Spent 10 years renting units there. Scaled down from 2 lockers to a medium then a smaller one as the years went by. The facility was very helpful & convenient. In 10 years, I figure I must have spent around 12 000,00 $ while there! Guess I somehow helped the massive renovations & expansion. The place is great. Accessible, helpful staff, kept clean as well as climate-controlled. It was a good experience. Merci!

DONALD S.  |  Expérience générale 
Évaluation :
5

A client for many years Excellent service

ROSE P.  |  Expérience générale 
Évaluation :
4

The mattress cart seemed very narrow and wouldn't fit my mattress. I don't know how many people have this problem, but it would've been a huge help to have it fit on the cart.

BRITTANY B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david c.  |  Premières impressions 
Évaluation :
4

Hello, I left my Cardinal of Canada Jacket in the Uhaul van that I rented yesterday from the Park Slope, Brooklyn, NY location. It is a navy blue coat and was left in the front seat. I am trying to get in touch with a representative from the location but am having difficulties getting through. Please let me know if you can assist or point me in the right direction. Thanks!!

George R.  |  Premières impressions 
Évaluation :
2

I moved out, informed them but I forgot to take the lock off and she is trying to charge me 600 $and I was out before I should have even been billed.

Tammy A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenza S.  |  Premières impressions 
Évaluation :
4

Authentic!!! Pleasant workers and ez to navigate.

javon w.  |  Premières impressions 
Évaluation :
5

The check in was easy and efficient. The young lady that checked me in was very knowledgeable and took the time to go over my reservation and make sure I understood the process. She even helped me figure the correct size unit I needed which was bigger than what I had reserved but exactly what I needed. She knows her stuff. Thank you again for being the best part of the customer experience.

Shondel S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie S.  |  Online Move In 
Évaluation :
1

Terrible customer service. Tried to rent storage on-line, system wasn't working. Sat on hold for 15 minutes, then drove to location. Treated rudely. I formed I was not eligible for a free month, nor even a free lock. So much for being a good customer for more than five years. I see why you have such a low rating on yelp. Now I have two storage units. Still no free month or free lock. No recognition or thank you. Just rudeness.

RICHARD O.  |  Premières impressions 
Évaluation :
5

Very well run operation. Highly recommend

SUZANNE S.  |  Premières impressions 
Évaluation :
4

Pleasant folks at the front desk. stressful job.

JASON C.  |  Premières impressions 
Évaluation :
3

Honestly... it took 30 min to finally get my storage unit! It's so pricey compared to the size of it and then they ask 3 different contacts information! Please give us a break! But the staff was kind and helpful and the facility is clean.

marine k.  |  Premières impressions 
Évaluation :
3

Overall i think the storage process was very seamless, but I didn't appreciate how there was a hidden fee for a lock, which is never mentioned anywhere I saw on the website when I made my reservation.

Paul B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo n.  |  Premières impressions 
Évaluation :
1

Honestly, this could have been a great experience. I loved that it was possible to move in out-of-hours, but I was shocked to discover that my unit was "upstairs". Although there was an elevator to the appropriate floor, there was no indication that I would then have to lift all my furniture up a flight of stairs to my unit. I would not have made this booking had I known, and it was not made clear at all during the booking process. This is a deceptive practice and will put me off ever working with U-Haul in the future.

MARC A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monee B.  |  Premières impressions 
Évaluation :
1

I've never had a worst time at a U-Haul location and I used to work in film production and was there all the time. The staff were completely incompetent and extremely unkind. All of their devices computers vestibules scanners for cards to check in to storage we're not working adequately. Other customers and I would be wandering around trying to figure out how to do this because the staff would be so unhelpful. The only good part of this experience was when I was driving the truck itself and that was only a couple blocks..

Megan W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M.  |  Premières impressions 
Évaluation :
1

The process of renting the truck and using the moving helpers was really difficult. The movers were poorly booked by U-haul and on the loading in to storage side were booked for the wrong date. The Truck was delivered to me with an empty tank and the brakes on the truck were problematic. The staff at the counter were really nasty and I really do not want to ever go back to your office every again now that I have my belongings in storage. Your staff is really nasty and the everything about the truck rental was a disaster. Best, Charles Herzfeld

Charles H.  |  Premières impressions 
Évaluation :
5

Need to be super clear what your terms mean - split level, upper level, etc

ALEXANDERFARHAD M.  |  Premières impressions 
Évaluation :
4

Everything was great but I must question why we are mandated to purchase a lock when we already had a lock. This additional expense seems forced upon customers. I've never had to do this at other storage facilities, uHaul and others, in my lifetime.

Peter P.  |  Premières impressions 
Évaluation :
5

Convenient location and previous knowledge of your services.

george S.  |  Premières impressions 
Évaluation :
4

Too much for an email

fiona m.  |  Premières impressions 
Évaluation :
5

I highly commend thst Ms. Hazel Sylvester remain as General manager of U--HAUL facility at 394- parkslope Bklyn N.Y

SYLVESTER W.  |  Premières impressions 
Évaluation :
4

There was misunderstanding with the price of the storage I rented, so we were a bit disappointed. Other than that, the service was good and the location convenient and very clean. I recommend it.

Dessislava S.  |  Premières impressions 
Évaluation :
5

Uhaul is the best. They are essential in every way. Especially our friends on 4th Avenue. Always warm and friendly, always clean and safe. Merci.

Michael K.  |  Premières impressions 
Évaluation :
1

DID INFORM ME OF HOW TO ACCESS MY UNIT AND ASKED MULTIPLR QUESTIONS ABOUT ADDRESS AND EMERGENCY asked for multople persons for emergency did not accept my address

Robert L.  |  Premières impressions 
Évaluation :
2

The men working on the lot are TERRIFIC! Kind, friendly, go out of their way. the men working in the storage space are terrific. Friendly and efficient. The women at the registration desk have much to be desired. I wish that it wasn't so gendered. The don't look at you in the eye, which is especially critical with masks. They don't try to be understood. They rather get more annoyed saying the same thing 15 times than use their eyes to help you/ There is not a sense of kindness, which made me think they are just not being paid enough. I will try to do as much as possible online next time so I don't have to deal with this group at the front

RENNE B.  |  Premières impressions 
Évaluation :
5

Everyone in the center was really helpful, especially Louis. He was extremely helpful in assisting us navigating the facility and even went out of his way to help us move a heavy mirror we were worried about.

Brittany C.  |  Online Move In 
Évaluation :
2

incredibly rude and unhelpful.front desk staff. Curt, uninterested in helping out others. Eager to leave. Manager is very nice. Support staff have challenges. Otherwise, facility is fine.

George H.  |  Premières impressions 
Évaluation :
3

My storage unit had a damaged latch when it was rented to me that I am hoping can be fixed.

Heather D.  |  Premières impressions 
Évaluation :
3

The process could be streamlined with an app or mobile check in. Protocols could have been explained better. Given people are storing their belongings in the units, I would have liked a better idea of the contract.

Elissa M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy g.  |  Premières impressions 
Évaluation :
4

Figuring out the procedures for accessing the unit was a little confusing. I would have appreciated a sheet with all of the procedures in one place. The sheet I got was a contract, but it didn't explain how to access the unit, use the access card, elevator etc.

Christine H.  |  Premières impressions 
Évaluation :
4

I have not yet moved in, but my initial experience was hassle free and congenial which is important. Liked that there were cubes replicating the actual sizes of the spaces making it simple to choose and make a final decision. Only need I think might help, after getting the paperwork done, it would be helpful to be taken to the space as a first run-as its a huge facility and I don't like having to follow maps, even the most simple.a skill that I lack. Thanks to a helpful fellow tenant, I was able to find my space. Second run-no problem-as I now know where I'm going. That's my take on the experience. Thanks for reading. Enjoy!

Ayodeji B.  |  Premières impressions 
Évaluation :
3

I came on Saturday morning to sign the contract on a space I reserved online. Thus needed to go inside the store to do so. The system to get in the store and the navigation for shopping vs. waiting in line for spaces vs truck rental were disorganized. I waited in line for over a hour. Perhaps adding staff during the weekends would be super beneficial to customers.

anna b.  |  Premières impressions 
Évaluation :
1

The storage unit that I reserved online was not available when I arrived and after waiting in line for almost one hour the associate assigned me a storage unit that was smaller in size then what I reserved without thinking I would notice. Then after requesting assistance to move to a larger unit they were completely rude and honestly the worst customer service experience. However, the storage unit is the cheapest around so I guess that comes with cheap customer service too. Very disappointed. I would have preferred them be honest about not having the unit rather than just giving me any available unit that was not the correct size.

Chance B.  |  Premières impressions 
Évaluation :
1

A square unit was referred To as a 5x7. When we complained we were told to speak to management. Then we asked for a 5x10 and the unit was locked. We wasted at leasts 1-1/2 hour moving boxes in and out of units.

Maximilian M.  |  Premières impressions 
Évaluation :
5

the amazing team that helped me was so nice and kind and amazing. those ladies deserve a raise big time.

emily u.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtwyn J.  |  Premières impressions 
Évaluation :
3

The entry was painful, the code didn't work, then the keycard was a struggle to be able to know which entry point to swipe into, there are at least 3 in the same area but I have to go the correct one.

Fernando M.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stanley W.  |  Premières impressions 
Évaluation :
2

My customer service was very poor no real help or directions.

selema t.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony M.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
4

Very spacious and worth the price

Wycliffe C.  |  Premières impressions 
Évaluation :
3

Easy check in process. Only thing that was upsetting is that apparently if you check in online you could get a free lock. Noone told me this until after i checked in in person.

Shakola W.  |  Premières impressions 
Évaluation :
5

Everyone that works at this location were very helpful and pleasant they treated me with much respect and kindness.

Nydia T.  |  Premières impressions 
Évaluation :
4

since I am a first time customer, when I called and got a reservation number I though we had established a room and a price...spent a lot of time exploring different options. When I go there it wasn't

Saundra G.  |  Premières impressions 
Évaluation :
5

We have had a very positive experience at this U-Haul recently as we prepared for a move and rented a storage unit. Everyone was very helpful and friendly and provided excellent customer service.

Meredith H.  |  Premières impressions 
Évaluation :
5

The line was long but it was fast

CARYL L.  |  Premières impressions 
Évaluation :
5

MaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendly

LAURA W.  |  Premières impressions 
Évaluation :
1

I would never use U haul storage ever again. Worst experience ever. First, my phone call to reserve felt rush almost like a sales call. Then it took me 2hrs at storage to get a storage unit. They SUCK

Leslie m.  |  Premières impressions 
Évaluation :
5

Everyone was courteous and helpful

Zlona Z.  |  Premières impressions 
Évaluation :
2

The check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.

MURRAY R.  |  Premières impressions 
Évaluation :
5

Friendly and efficient staff!

Elena O.  |  Premières impressions 
Évaluation :
3

Service was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!

michelle d.  |  Premières impressions 
Évaluation :
5

Clean and covenient.

Nelson R.  |  Réservation 
Évaluation :
4

Very nice, helpful staff but long lines and waits sometimes.

Roger P.  |  Réservation 
Évaluation :
5

Thank you all for your hard work s/o to the customer rep that help me out.

nashima D.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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