Le client n'a pas laissé de commentaire.HAJRI F.
Customer Reviews for U-Haul Moving & Storage of Parkslope
Pour nous contacter
Parkslope, NY 11215
(At 6th Street)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.Paulia B. | Expérience générale
When you need a rental vehicle Uhaul is dependable available and affordable. Uhaul has vehicles and equipment for every size job. I was very satisfied with the rental I used today.CRYSTALD S.
App would not let me finish due to the photos of the gas gage and odometer not going through. Please remove the decimal point from the odometer reading. Several people at my location were confused by this. If not for the exelent staff at the location we would not have been able to return the vehiclesMichael M.
Le client n'a pas laissé de commentaire.Nellie R. | Expérience générale
I am satisfied for now.ANTHONY A. | Premières impressions
The location is great , but the check-in process is confusing . When you make a reservation it isn't clear that you need an "alternate contact" and then when you check in, it's not clear what alternate contact means (apparently emergency contact)? We kept trying to put each other's numbers down and it wouldn't let us.Iris Y.
Le client n'a pas laissé de commentaire.PETERDAVID R.
I rented a 10' truck, showed up on time, and authorized my rental on the app. While it was authorizing I was instructed to get into the truck and familiarize myself with the controls. Which I did do. Once authorization came through, I was instructed to enter the office and get the key. I waited a very long time to get my key (despite that I was supposed to "skip the line" because, evidently, they had lost the key. 20 minutes later, they gave me a key to a different truck and I went back to the first truck to receive my articles, which were still in it. I discovered that they hadnt lost the key to the first truck, they had rented it to somebody else, after my rental of that specifi truck had been authorized. The renter had driven away with my stuff. I spoke to the owner, who blamed me for the event, stating that I wasnt supposed to leave my stuff in the truck (despite having been told to get into the vehicle, familiarize myself with the controls, and having been specifically authorized to rent that specific vehicle), and she refused to call the renter to retrieve my stuff. They said that they would hold it until I returned. The new truck had broken mirrors that would not stay in place and the driver's window crank was also broken. WHen I returned after my rental, my stuff was not at the office and they promised to call me when they had retrieved it. They never called. This is terrible service and U-Hail owes me 10 $to repalce the stuff I lost in my initial rental. I will be taking the matter to the BBB.STEPHEN M.
Staff was very friendly and helpful.DEBRA B.
Le client n'a pas laissé de commentaire.MARIO U.
Le client n'a pas laissé de commentaire.VOLODYMYR F.
Le client n'a pas laissé de commentaire.ALLEN D.
Le client n'a pas laissé de commentaire.Keven L.
Le client n'a pas laissé de commentaire.EZEKIELOLA-OLUBA A.
Le client n'a pas laissé de commentaire.Rodney J.
The Customer Service Rep. was extremely professional. She was helpful in many way. I am so sorry that I forgot her name. I should have written it down. Please let her know I greatly appreciate her politeness and accuracy. Sincerely, Zlona Zlon. Storage room 22057.Zlona Z. | Expérience générale
Staff in the lot was not very friendly or helpful and it was difficult to recognize who the employees were. Clothing that was more recognizable would be helpful.Martha M.
Le client n'a pas laissé de commentaire.Kara D.
The woman at the counter was rude and impatient with every customer that she attended to. It seemed that other associates were accustomed to her behavior and, as if choreographed, would step in for her at times.GARTHHAMILTON M.
There should be a system for the staff to help customers load the truck with supplies such as dollies and other rented equipment. The app and checkin didnt work because there was no code to scan and the system was down. The truck did not have a full tank of gas. I spent 100 $to fill tank and only used a quarter tank. Very frustrating.JANNA G.
Le client n'a pas laissé de commentaire.OLEKSANDR F.
Le client n'a pas laissé de commentaire.Ca-Asia R.
Le client n'a pas laissé de commentaire.CLAIRE S.
First, the online reservation process should be clearer. After filling in all my info and locking down a time, it appeared as if the pickup would be quick and easy. It wasn't. Stood in the lot creating an account, trying to fill in drivers license info, etc. Could have done that at home instead of after clicking "ready to pick up". Safari on iphone froze on the disclosures popups. Had to go inside to finish. Left parking lot almost half an hour later. Second, the "change engine oil" was on the entire time I had the van (except at the very end) so I couldn't see the odometer to verify mileage. Third, I believe I was charged 10 $for fuel, billed at 6 $/gal. That means 1,5 gallons to drive 7 miles in a van? If that's true, then something's not right with the vehicle. Lastly, the drop off was would have been fine if it hadn't been marred by a negative interaction with the employee who was checking in vehicles. I'll write the store directly.AARONWAYNE M.
SMmy, the clerk at the desk was excellent! The drop off was quick and the guy was friendly!Jeff H.
Le client n'a pas laissé de commentaire.BRETTD L.
Le client n'a pas laissé de commentaire.Michael C. | Premières impressions
I recommend that your employees pay attention, & or a manager watch where they bring the vehicle to. I was message & Called about me returning a vehicle late when I was told to return it before 7pm I returned the vehicle @ 4 to 4:30 . I gave the keys to a u haul employee this Is unacceptable I have to be worried about getting charges or something I get into not good for the business.NICHOLAS JOSEPH N.
The attendant at this location is the rudest individual I have ever met, and I am not being hyperbolic. The truck was double booked, which is not great, but it happens. Instead of helping out the attendant was aggressive, rude, with a god-complex and ignored me and refused to help. Knowing that someone like that works at uhaul will make me never rent from them again. I actually never write reviews, but the rudeness of the attendant made sure that I will write one. Only rent here if you want to be treated worse than dirt! I ended up waiting for 45 minutes - all of them being rudely ignored (the attendant even said I don't want to help) and not even leaving with a truck - they made me go to the park slope location.Anwar A.
Too much time supplying information that had been filled out online earlier in the week, including resending license photos.PAUL H.
The staff was really helpful with check out and in.EMILYF B.
Le client n'a pas laissé de commentaire.John L. | Expérience générale
Le client n'a pas laissé de commentaire.HANNAH G.
Le client n'a pas laissé de commentaire.Ralph P.
Le client n'a pas laissé de commentaire.JORDON H.
Very kind and helpfulJordan P.
Le client n'a pas laissé de commentaire.Vira T.
Great service; Friendly; HelpfulMatthew M.
Stuff was the best!!!Jennifer L. | Premières impressions
Le client n'a pas laissé de commentaire.IRENESALENIKAS W.
Service was great thank you can't complainRUDOLPH F.
Everything was great until I returned the truck. The man I returned the truck to needs a vacation. He was very curt and irritable, and walked away as he was talking to me.JEFFREY H.
Le client n'a pas laissé de commentaire.UMED M.
Le client n'a pas laissé de commentaire.MARCEDMOND B.
Le client n'a pas laissé de commentaire.NICHOLAS D.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.MICHELLEDUYCHAU N.
Nothing, everything went well. I appreciate your service.....thank you.MENELIK S.
Le client n'a pas laissé de commentaire.Kent S.
Le client n'a pas laissé de commentaire.TIMOTHY S.
Le client n'a pas laissé de commentaire.SEANEMERIC K.
Le client n'a pas laissé de commentaire.courtney g. | Expérience générale
The machine did not accept credit cars. Only debit. Otherwise the experience was flawlessFRANCOISL B.
Was charged for insurance unknowingly, would like refund!ANDREBOGART S.
This vehicle needs to be taken out to pasture. It rattles and shakes, had a nail in one tire, was totally beat and the exhaust was sickening. The location service was great though!Jeffrey G.
Le client n'a pas laissé de commentaire.Hans P.
Le client n'a pas laissé de commentaire.Melissa L. | Online Move In
The uhaul website wasn't working so I couldn't do self check in after hours after trying for a while. And then was charged 20 $.Jonathan G.
Friendly, Professional and Expedient Service.Edwin A.
Outstanding service provide by Marybeth! She was so friendly and kind. Merci.Nicolas M.
Le client n'a pas laissé de commentaire.ROBERTM G.
Le client n'a pas laissé de commentaire.MARLONA P.
Nothing , Everyone was so helpfulTHOMASWILLIAM S.
Le client n'a pas laissé de commentaire.Nicole P.
Uhaul rental clean and great! Clean vehicle! Representative at front 1 star, was not helpful at all, did not even want to see the phone and what process I was up to, no name tag but Caucasian female with glasses working appropriately 5PM. She quickly responded and guided another Caucasian individual after me with the same issue and I had to wait and go to another representative. Honestly the van was great, process was great, and would give 100 stars if I could, but customer service of this individual was not welcoming. I would suggest more training for her or customer service classes. Regardless of race or ethnicity this individual should understand basic customer service etiquette.SHALANDA G.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.VIRGINIA H.
Le client n'a pas laissé de commentaire.HECTOR R.
Grimey location.SOEREN E.
The right breaker light was not working during my long drive from New York to florida. I had to book a hotel because it was unsafe driving at night with a defective right light off. That cost me time and money getting a red roof hotel. Also worse than all the strap that holds my brand new 2022 Acadia kept coming loose. I had to keep stopping to restrap the wheel. Your uhaul was horrible put more time on my long trip. I want a refundMARTINWILLIAM JR C.
The entire experience was bad. I chose contactless pick up, and nothing about that process worked. Upon arriving, I went though the steps on my phone as directed. There were requests for information I was not prepared for. Upon finally getting through those steps, I was assigned a truck to inspect. It was parked in the middle of dozens of other trucks. I could not get anywhere near it--not to inspect it for damage or pull out. I had to go into the store to ask about this. The very unhappy employee Marybeth told me I shouldn't have "accepted" the vehicle. I DID NOT accept the vehicle because I couldn't even get to it to inspect it. She unhappily made me wait while she assigned me another truck and gave me more keys. It was still parked too close for me to fully inspect it, but I did my best. The photos in the app were not even of the same truck! The bumper was completely different, and one side that had scratches was not pictured but rather another truck's side was pictured. Finally, I entered all this info into the app and got cleared to leave. There was another truck in the way. I went to the only employees I could see in the parking lot, and they said they'd get someone to move it. I'm not sure why they couldn't move it, but they were hanging out not doing anything; one was on his phone. After ten more minutes, I went to them again, and they said someone would probably come out to move it soon. So I basically lose 40 minutes on my reservation just waiting for employers to help. It was a total waste of money. I can't believe a "contactless" pick up had me going into the store three times, waiting on a grouchy woman who was the only employee not wearing a mask. Awful.Shelley R.
Le client n'a pas laissé de commentaire.CARMELO JR C.
I had to pay for a full month of storage although I had it for 3 days in the billing cycle. Bad business.NASTASSIAN T.
Le client n'a pas laissé de commentaire.CASSANDRAP H.
really good moving companyTARIEL E.
Le client n'a pas laissé de commentaire.reginald B. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREW G. | Expérience générale
There was only one representative who was cleaning vehicles. He was not helpful or patient. There was a glitch with the web app o my account and I had to walk away without a final receipt or knowing why the final charges were. Really bad experience.DANIELJOSEPH B.
It was so uncomfortible to pic up the vehicle cause too many times changed pick up location.JOONKYEONG D.
I arrive before 8pm, the time the office closes. I was told by the employee to park the truck under the canopy. There were no employees present, adjacent to the canopy, to assist. I eventually saw an employee sitting in a vehicle who said it was after hours. Despite informing him that I arrived before 8pm, he insisted that I had to return the vehicle via my phone. He offered no assistance and referred to a sign with the instructions which I was unable to find. After looking around the parking lot, I finally found the drop box. I didn't realize this was a self serve process.JOHNF P.
Le client n'a pas laissé de commentaire.SONNY SION M.
Le client n'a pas laissé de commentaire.VAHRAM S.
Le client n'a pas laissé de commentaire.RHEAA M.
Le client n'a pas laissé de commentaire.Ernesto M. | Expérience générale
Le client n'a pas laissé de commentaire.MELVIN H.
Le client n'a pas laissé de commentaire.HANNAH FAY D.
Le client n'a pas laissé de commentaire.ALDEMARA C G.
Le client n'a pas laissé de commentaire.Leslie M.
Le client n'a pas laissé de commentaire.ROBERTORLANDO S.
Le client n'a pas laissé de commentaire.CRISTOPHER D.
the lines were a bit too long and time-consuming... i think increasing staff at end of and mid-month could helpTAINA M.
S.O.NEIL JR J.
Le client n'a pas laissé de commentaire.TIMOTHY M.
Le client n'a pas laissé de commentaire.JEFFREYJOSEPH M.
The staff member managing truck returns was rude and unhelpful, though it's not really his fault so much as it is UHauls for having a stupid online interface and arbitrary rules; such as a flat fee of 206 $for any â€œdamage.â€ It's ridiculousSOPHIA B.
To save time at pick up, Ask all questions prior to pick up like emergency contact info.DENISE G.
Le client n'a pas laissé de commentaire.Lawrence S.
Le client n'a pas laissé de commentaire.Ricardo C.
They never fill gas â›½ .It is really hard for us to fill the gas â›½ don't know how to measure.Dorjee L.
Le client n'a pas laissé de commentaire.ANDREWJ K.
Le client n'a pas laissé de commentaire.ANNA-LISE B.
Staff is overworked , resulting in long wait times for returns.LYNDON K.
There was an 1/8th of a tank of gas which is fuckin horseshit, man. I don't want to rent a truck that doesn't have gas in it. I know I gotta fill it up at the end, but now I gotta fill it up on my way out the uhaul place? Go fill it up before you rent it. There were like 30 other vans there. Also, I had to set up via phone and I requested a pickup, was told I would have to wait until 530 to get one (had initially requested 430), and then was given a cargo van. It was lucky the ladder I was transporting could fit. The lady at the desk (owner) said "you're reserved for a van. And we don't have any trucks available" which, fine, but there were 2 in the parking lot and also I delayed my rental an hour because I was told that was the only way I'd get a pickup. Then to have to go get gas first thing out of the lot, easily my worst experience at this location.KEVINMOFFETT L.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.JOE G.
Le client n'a pas laissé de commentaire.Tyrell G.
Personnel very quick and efficient.EDGAR P.
Best storage and staff ever!CIRILAROSE S. | Expérience générale
Le client n'a pas laissé de commentaire.joseph D. | Expérience générale
The ability to navigate to the actual location online... to cancel service or to contact the facility is an utter embarrassment. The Uhaul site and automated system is not geared to the self storage customer. Its a tangled web that is not service by the call centers. There is insufficient staff to handle phone calls. In person one is confronted with a disinterested representative. Your staffing is woefully disappointing.CHARLES H. | Expérience générale
Le client n'a pas laissé de commentaire.Lida D. | Premières impressions
Le client n'a pas laissé de commentaire.Margarita M. | Premières impressions
They were extremely busy but every single employee was very helpful and kind. I'm very impressed with how smoothly they handled the chaos! Excellent excellent group of employees that made moving out so stress free. Thanks!!COURTNEY R. | Expérience générale
Le client n'a pas laissé de commentaire.Jason B. | Expérience générale
Le client n'a pas laissé de commentaire.Marco N. | Premières impressions
I emptied the storage unit because I got rid of some items and was not storing very much in the unit.Erica W. | Expérience générale
Le client n'a pas laissé de commentaire.Julie M. | Premières impressions
Very clean facility, very safe. Loved there was a place for clothing and things u didn't want anymore. Will highly recommend to others!!LINDA V. | Expérience générale
Le client n'a pas laissé de commentaire.Lara K. | Expérience générale
Le client n'a pas laissé de commentaire.BOHDAN N. | Premières impressions
Le client n'a pas laissé de commentaire.SHANITALATRICE M. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY G. | Expérience générale
Le client n'a pas laissé de commentaire.Brit R. | Premières impressions
Le client n'a pas laissé de commentaire.Cherae W. | Expérience générale
Le client n'a pas laissé de commentaire.ZUI L. | Expérience générale
Le client n'a pas laissé de commentaire.Jasir E. | Expérience générale
Overall I can't really complain. But for the sake of suggestions for how the process could be improved, I have three things to note. (1) In terms of unit sizes, my unit was a bit too small for what I needed, but there was no way for me to know that when deciding what size unit to get. I got a 5'x5'x8' unit, and it was labeled as "studio, one or two rooms." The stuff I was storing could fit in a small guest sized bedroom, or in a little corner of a studio apartment, so I thought I would be fine with the 5'x5'x8' unit. It was just a bit too small. Some more accurate information on the front end would be helpful to allow people to know what size unit they need without having to undertake in a trial-and-error process. (2) When I made the storage reservation, the website info told me I'd need to supply my own lock, but it did not specify that a particular type of lock was needed. So I brought my own padlock, but when I checked in, I was told I specifically needed a disc lock, so I had to buy one there and incur yet another unexpected charge (a common theme in the world of moving). I understand that the disc locks are stronger than standard padlocks, but I should still be able to choose what lock I use as long as it fits on the unit door, and just deal with the additional risk that comes with using a slightly less durable lock. (3) The alarm. When I started moving stuff into my unit (after I had officially swiped my security card to check in and disarm the unit), an alarm started going off and I didn't know why. I eventually discerned that the alarm probably sounds if something is blocking the doorway of the unit for a certain amount of time. This was never explained or cautioned ahead of time, which is never a cool thing to spring on an unsuspecting customer. It's also just not a sensible security feature to install. When I'm trying to squeeze so much stuff into such a small unit (see point #1 above), I can't stand inside of the unit and also load everything into it while I'm standing there, so naturally I need to stand in the doorway while playing storage unit Tetris for an hour and a half (actual time it took me to arrange my stuff in a way so that everything would fit). That alarm feature for merely standing in the doorway, or having an object in the doorway while I'm actively trying to load the unit, should either be removed altogether, disarmed while people are actively filling the unit, or at the very least, there should be a warning about that feature in the paperwork ahead of time and/or there should be signs notifying people that a super obnoxious alarm will sound if they dare to try loading their own storage unit while having the audacity to stand with just one foot directly below the open unit door.Evan G. | Expérience générale
Staff was not very friendly or forthcoming. Didn't have my answers to my questions and was very rude.Thara S. | Premières impressions
Le client n'a pas laissé de commentaire.terrincia j. | Expérience générale
One of the employees there got in my face and tried to physically threatened me for placing items in the recycle sectionArmando B. | Expérience générale
Le client n'a pas laissé de commentaire.CARYL L. | Expérience générale
Le client n'a pas laissé de commentaire.Cihai S. | Online Move In
Was locked out of unit with lock that said I had not paid rent (even though I had) and it took 1,5 hrs for someone to come open it.Taylor C. | Expérience générale
Every person was professional and very helpful at the Parkslope location. I live in CA and I was unfamiliar with NYC. I want to especially thank Ms. Sophie for all her advice and help!TATIJANA S. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew W. | Premières impressions
Le client n'a pas laissé de commentaire.Nikhil K. | Online Move In
Le client n'a pas laissé de commentaire.CANDACE C. | Expérience générale
Staff there, possibly manager with short purple hair was very impatient, rude and disrespectful she was on the phone the entire time and I decided to cancled instead and head over to cube smartPHILIPPE S. | Expérience générale
Le client n'a pas laissé de commentaire.ANAS I. | Premières impressions
staff were VERY VERY unhelpful. I asked for a seond staffer. FANTASITC EXPCELLENT staff is DANILA MCLEAON who arranged for my truck at 7 am- 11 am. The staff who assigns uhaul storgae units int he afternoon were TERRIBLE: nonverbal, uncooperative, unlpeasant, and made me wait excellsive time fro their own conveniences. AGAIN, the MORNING STAFF IS GREATCATHERINE L. | Premières impressions
Easy seamless experience. Friendly service and helpful in showing me where the unit was and ensuring it was unlocked and ready for use.Tina M. | Premières impressions
my card did not work, so I had to stand on line at office with other customers doing many other types of transactions (renting trucks..), when attended the experience was very good, but since it was past 8 as a I was moving out, it was complicated getting back into facility, sliding doors stop working, me and many patrons trying everything to get in. My card stop working again so could not get back my 3rd unit to finish emptying it (and office was closed), I stopped a customer care person on her way to leave work so she can swipe me in so i can get back to my unit and my daughters who was upstairs helping. I am sure other folks get in these types of situations. Someone needs to develop better workflow for the day and evening.javiel M. | Expérience générale
Rhandi was super helpful!Christopher B. | Premières impressions
Really nice staff in the lot. Tried to access storage after 6 pm on a Sunday and could not get in. Someone was coming out and we were able to go inside. Not sure why doors were locked.Deidre B. | Premières impressions
Confusing access, no parking spit on the premises. Nobody there to welcome you.Francesco B. | Online Move In
Le client n'a pas laissé de commentaire.Alexander P. | Online Move In
Le client n'a pas laissé de commentaire.Cherae W. | Premières impressions
THANK YOU SOOO MUCH MS.SOPHIAChyna M. | Premières impressions
Le client n'a pas laissé de commentaire.deanna f. | Premières impressions
Le client n'a pas laissé de commentaire.Scott P. | Expérience générale
There was a huge, slow moving line to get anything at all. I first had planned to rent a van and a storage unit but was talked out of renting my storage unit until the next day because I had arrived so close to office closing hours (I had reserved for 6:30PM). Instead I had to keep my rental truck parked on the street overnight, full of my stuff, and only realized the next day that it was totally unnecessary. They could have assigned me my storage space and I could have used it later that evening, since there was access until 10PM. I felt like the person behind the counter didn't want to deal with it so close to quitting time. I also never got the dolly I had rented, even though I was still charged for it. The system in the building itself was confusing and I had to run back and forth several times in order to get my key card to work. That said, the manager was friendly and helpful and the guy I dropped the van off with at the end of the day was nice, as well. The person I first dealt with was not.Elliot T. | Premières impressions
Le client n'a pas laissé de commentaire.Sophia D. | Expérience générale
The lady that helped me was FANTASTIC! Super helpful and got me set up very quickly! She deserves a raise!! Lucky to have worked with herJahaira F. | Premières impressions
It took me 3 hours to get everything out of my truck and into the self storage. In that time, the business closed and parked a truck sideways at the gate. This blocked me into the parking lot over night. I had to walk two miles to my destination and then two miles back the next morning to get the truck.Joshua M. | Online Move In
I had some issues with the self check in which made it necessary to come back during office hours. Once resolved the following day, everything went smoothly.Boris D. | Premières impressions
The usual fine service from the helpful, efficient staff.LEE D. | Premières impressions
Le client n'a pas laissé de commentaire.Evangeline T. | Expérience générale
Could be clearer guide to where units are in floorQueen A. | Online Move In
Every single employee at this Uhaul is a gem! They are all so kind and helpful to not only myself but all other guests that I witnessed. Thanks to them, the stressful experience of moving is made a lot better.Anosha M. | Expérience générale
Le client n'a pas laissé de commentaire.GEENA M. | Expérience générale
Staff was very helpful and friendlyLEROY B. | Premières impressions
Le client n'a pas laissé de commentaire.Annie M. | Premières impressions
Le client n'a pas laissé de commentaire.Genesis F. | Online Move In
Le client n'a pas laissé de commentaire.Travis W. | Premières impressions
Le client n'a pas laissé de commentaire.Jason M. | Online Move In
Le client n'a pas laissé de commentaire.Austin S. | Online Move In
This is not at all the fault of the staff, but my experience moving in was so disorganized! I place the blame 100 % on ineffective systems, not at all on the staff, who, as I said above, were friendly and helpful. To begin, although I had made a reservation in advance online, local staff did not have access to that information. Fortunately there were units available in the size I needed, but why have me select my unit size in advance if that information is not going to be shared with staff? Then, there were several issues with the unit itself. First, I was sent to a unit that was actually already occupied--again, I blame record-keeping rather than staff, who are trying to do their best with a system that's not giving them the information they need. Then, though staff (reasonably) believed there would be a lock inside my unit, this was not the case. Every time there was an issue, I had to go back down from the fourth floor to the office and stand in line. It was a needless waste of my time, and of staff's time continuing to help me with these issues on a busy first Monday of the month. This is why I rate my experience "average", although, again, everybody was very helpful. What would have been more helpful would have been if 1) staff had had access to my prior reservation 2) staff had had access to an accurate record of which units were available 3) available units were actually fully equipped with lock, OR, it were known that the unit did not contain a lock so I could have just grabbed one before heading up.CJ H. | Premières impressions
For both the truck and storage unit rental, I ended up having to wait in line for ~15-20 minutes to 1) get the truck keys (and provide information I'd already submitted online) and 2) figure out how to check in to the building to access the storage unit. Several employees gave conflicting information about how to check in until I eventually stood in line to talk to someone at the counter. Online check in sounded like it'd save me time and avoid the line but that wasn't the case. There also wasn't a padlock left in the unit as indicated online for using Rent Now. However, every employee at the counter was patient and helpful with any questions I had.Austin J. | Online Move In
Le client n'a pas laissé de commentaire.David G. | Premières impressions
Amazing customer service!TATIJANA S. | Premières impressions
Excellent customer service from staff, but there are not enough people behind the counter to trouble shoot and assist. No one should have to wait in a long line for simple request or question.Chirlane M. | Online Move In
Paulia and other staff members were very helpful! I was very disappointed that corporate policy dictated that moving my storage unit to another of the same size, on the same row and floor meant raising my storage rate.LENOX W. | Premières impressions
Uhaul storage should allow customers to access their belongings 24/7. Charging a fee for unfolded blankets is condescending & patronizing. Charging close to five dollars a gallon for gas is outrageous. Especially tacking on the gas service free. The element of customer obsession is lost here. One of the most high stress points in moving is finally dropping off all equipment.. during this phase, uhaul lacked in the smoothness of "drop off". The final phase should be as smooth as possible in my opinion. Aside from this and unit accessibility.. my experience was goodAlexis A. | Premières impressions
Le client n'a pas laissé de commentaire.Jordan G. | Premières impressions
Know what kind of locker and where the locker will be located (upper or lower) before signing your contract.Shade A. | Premières impressions
There were not many staff working considering it was one of the busiest moving days of the summer (June 30th), but staff were attentive once the long wait in line was overJessica G. | Premières impressions
Le client n'a pas laissé de commentaire.DESIREE T. | Premières impressions
Le client n'a pas laissé de commentaire.VALERIE L. | Premières impressions
Le client n'a pas laissé de commentaire.KEVINGREGORY M. | Premières impressions
Awesome Job!Shanice T. | Premières impressions
24 access would be greatJohnny N. | Premières impressions
It was unclear what line to stand in to pick up a key for a truck, to get information, etc. I was also given unclear information about how to use the elevator and had to come back to ask for clarification. A paper handout describing where and how to input your code would be helpful if employees don't have time to explain the process.Faith M. | Online Move In
Le client n'a pas laissé de commentaire.Dawne E. | Premières impressions
Le client n'a pas laissé de commentaire.JACKQUELINE W. | Premières impressions
Le client n'a pas laissé de commentaire.Lovsky L. | Online Move In
Le client n'a pas laissé de commentaire.Roberto A. | Online Move In
Everything was good, but there was a deafening alarm that kept going off for unknown reasons - not greatKent J. | Online Move In
Le client n'a pas laissé de commentaire.MICHELLE C. | Premières impressions
Le client n'a pas laissé de commentaire.Maria P. | Premières impressions
The line was extremely slow moving. One of the girls behind the counter was extremely rude and off-putting -- making me feel as though she was doing me a huge favor by helping me. Se was the youngest girl of the group. The others were friendly enough. There were also some computer glitches, or so I was told, making my wait time close to an hour. Too long.Michael S. | Premières impressions
The unit we reserved online was not available on our scheduled move-in day. The staff member/cashier was rude when we asked what happened. Then she fought with another staff member about showing us available units. The other staff member was nice and helpful but didn't have the information we'd given the first staff member, resulting in wasted time showing us the wrong size units. She eventually found one that could work, but didn't take the U-Haul lock off, so we had to go back down to the desk for help. While looking for a unit, we passed through a couple areas that smelled strongly of garbage.Kelly G. | Premières impressions
Le client n'a pas laissé de commentaire.Anika S. | Online Move In
Le client n'a pas laissé de commentaire.Gloria P. | Premières impressions
Le client n'a pas laissé de commentaire.Doug R. | Online Move In
Le client n'a pas laissé de commentaire.KELLEY F. | Premières impressions
Le client n'a pas laissé de commentaire.SINJE L. | Premières impressions
Great job!Theodore U. | Premières impressions
Sophia, the General Manager of the 4th Ave Uhaul in Park Slope was truly incredible. She helped me with my truck and storage reservation with efficiency and kindness!!! Thank you Sophia!Margot P. | Premières impressions
Le client n'a pas laissé de commentaire.jennifer s. | Premières impressions
Le client n'a pas laissé de commentaire.NANETTE V. | Premières impressions
Le client n'a pas laissé de commentaire.david c. | Premières impressions
Authentic!!! Pleasant workers and ez to navigate.javon w. | Premières impressions
The check in was easy and efficient. The young lady that checked me in was very knowledgeable and took the time to go over my reservation and make sure I understood the process. She even helped me figure the correct size unit I needed which was bigger than what I had reserved but exactly what I needed. She knows her stuff. Thank you again for being the best part of the customer experience.Shondel S. | Premières impressions
Le client n'a pas laissé de commentaire.Julie S. | Online Move In
Terrible customer service. Tried to rent storage on-line, system wasn't working. Sat on hold for 15 minutes, then drove to location. Treated rudely. I formed I was not eligible for a free month, nor even a free lock. So much for being a good customer for more than five years. I see why you have such a low rating on yelp. Now I have two storage units. Still no free month or free lock. No recognition or thank you. Just rudeness.RICHARD O. | Premières impressions
Pleasant folks at the front desk. stressful job.JASON C. | Premières impressions
Honestly... it took 30 min to finally get my storage unit! It's so pricey compared to the size of it and then they ask 3 different contacts information! Please give us a break! But the staff was kind and helpful and the facility is clean.marine k. | Premières impressions
Overall i think the storage process was very seamless, but I didn't appreciate how there was a hidden fee for a lock, which is never mentioned anywhere I saw on the website when I made my reservation.Paul B. | Premières impressions
Le client n'a pas laissé de commentaire.ricardo n. | Premières impressions
Honestly, this could have been a great experience. I loved that it was possible to move in out-of-hours, but I was shocked to discover that my unit was "upstairs". Although there was an elevator to the appropriate floor, there was no indication that I would then have to lift all my furniture up a flight of stairs to my unit. I would not have made this booking had I known, and it was not made clear at all during the booking process. This is a deceptive practice and will put me off ever working with U-Haul in the future.MARC A. | Online Move In
Le client n'a pas laissé de commentaire.Robert D. | Online Move In
Le client n'a pas laissé de commentaire.BENJAMIN M. | Premières impressions
The process of renting the truck and using the moving helpers was really difficult. The movers were poorly booked by U-haul and on the loading in to storage side were booked for the wrong date. The Truck was delivered to me with an empty tank and the brakes on the truck were problematic. The staff at the counter were really nasty and I really do not want to ever go back to your office every again now that I have my belongings in storage. Your staff is really nasty and the everything about the truck rental was a disaster. Best, Charles HerzfeldCharles H. | Premières impressions
Need to be super clear what your terms mean - split level, upper level, etcALEXANDERFARHAD M. | Premières impressions
Convenient location and previous knowledge of your services.george S. | Premières impressions
Too much for an emailfiona m. | Premières impressions
I highly commend thst Ms. Hazel Sylvester remain as General manager of U--HAUL facility at 394- parkslope Bklyn N.YSYLVESTER W. | Premières impressions
There was misunderstanding with the price of the storage I rented, so we were a bit disappointed. Other than that, the service was good and the location convenient and very clean. I recommend it.Dessislava S. | Premières impressions
Uhaul is the best. They are essential in every way. Especially our friends on 4th Avenue. Always warm and friendly, always clean and safe. Merci.Michael K. | Premières impressions
DID INFORM ME OF HOW TO ACCESS MY UNIT AND ASKED MULTIPLR QUESTIONS ABOUT ADDRESS AND EMERGENCY asked for multople persons for emergency did not accept my addressRobert L. | Premières impressions
Everyone in the center was really helpful, especially Louis. He was extremely helpful in assisting us navigating the facility and even went out of his way to help us move a heavy mirror we were worried about.Brittany C. | Online Move In
incredibly rude and unhelpful.front desk staff. Curt, uninterested in helping out others. Eager to leave. Manager is very nice. Support staff have challenges. Otherwise, facility is fine.George H. | Premières impressions
My storage unit had a damaged latch when it was rented to me that I am hoping can be fixed.Heather D. | Premières impressions
Le client n'a pas laissé de commentaire.kathy g. | Premières impressions
Figuring out the procedures for accessing the unit was a little confusing. I would have appreciated a sheet with all of the procedures in one place. The sheet I got was a contract, but it didn't explain how to access the unit, use the access card, elevator etc.Christine H. | Premières impressions
I have not yet moved in, but my initial experience was hassle free and congenial which is important. Liked that there were cubes replicating the actual sizes of the spaces making it simple to choose and make a final decision. Only need I think might help, after getting the paperwork done, it would be helpful to be taken to the space as a first run-as its a huge facility and I don't like having to follow maps, even the most simple.a skill that I lack. Thanks to a helpful fellow tenant, I was able to find my space. Second run-no problem-as I now know where I'm going. That's my take on the experience. Thanks for reading. Enjoy!Ayodeji B. | Premières impressions
I came on Saturday morning to sign the contract on a space I reserved online. Thus needed to go inside the store to do so. The system to get in the store and the navigation for shopping vs. waiting in line for spaces vs truck rental were disorganized. I waited in line for over a hour. Perhaps adding staff during the weekends would be super beneficial to customers.anna b. | Premières impressions
The storage unit that I reserved online was not available when I arrived and after waiting in line for almost one hour the associate assigned me a storage unit that was smaller in size then what I reserved without thinking I would notice. Then after requesting assistance to move to a larger unit they were completely rude and honestly the worst customer service experience. However, the storage unit is the cheapest around so I guess that comes with cheap customer service too. Very disappointed. I would have preferred them be honest about not having the unit rather than just giving me any available unit that was not the correct size.Chance B. | Premières impressions
A square unit was referred To as a 5x7. When we complained we were told to speak to management. Then we asked for a 5x10 and the unit was locked. We wasted at leasts 1-1/2 hour moving boxes in and out of units.Maximilian M. | Premières impressions
the amazing team that helped me was so nice and kind and amazing. those ladies deserve a raise big time.emily u. | Premières impressions
Le client n'a pas laissé de commentaire.Jay G. | Premières impressions
Le client n'a pas laissé de commentaire.Curtwyn J. | Premières impressions
Le client n'a pas laissé de commentaire.Stanley W. | Premières impressions
My customer service was very poor no real help or directions.selema t. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony M. | Online Move In
Le client n'a pas laissé de commentaire.David M. | Premières impressions
Easy check in process. Only thing that was upsetting is that apparently if you check in online you could get a free lock. Noone told me this until after i checked in in person.Shakola W. | Premières impressions
Everyone that works at this location were very helpful and pleasant they treated me with much respect and kindness.Nydia T. | Premières impressions
since I am a first time customer, when I called and got a reservation number I though we had established a room and a price...spent a lot of time exploring different options. When I go there it wasn'tSaundra G. | Premières impressions
We have had a very positive experience at this U-Haul recently as we prepared for a move and rented a storage unit. Everyone was very helpful and friendly and provided excellent customer service.Meredith H. | Premières impressions
The line was long but it was fastCARYL L. | Premières impressions
MaryBeth was extremely helpful in choosing the right storage unit to fit our furniture. she was pleasant and friendlyLAURA W. | Premières impressions
Everyone was courteous and helpfulZlona Z. | Premières impressions
The check in staff was very lackadaisical and did not fully explain the procedures involved with using the storage space. We had to rely on other customers to explain how to use the access card.MURRAY R. | Premières impressions
Friendly and efficient staff!Elena O. | Premières impressions
Service was awesome, no complaints! Thanks for providing me with great service and ease to move my stuff into storage!michelle d. | Premières impressions
Clean and covenient.Nelson R. | Réservation
Very nice, helpful staff but long lines and waits sometimes.Roger P. | Réservation
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