Customer Reviews for U-Haul Moving & Storage of Pasadena

9 513 évaluations

552 S Raymond Av   Pasadena, CA 91105
(S Raymond @ California)

(626) 795-6888

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(626) 795-6888

552 S Raymond Av
Pasadena, CA 91105
(S Raymond @ California)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

alex s.  |  Premières impressions 
Évaluation :
1

Although the staff was friendly, they didn't have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.

Isaac A.  |  Premières impressions 
Évaluation :
5

Shanna is an exceptional customer service person. She handled my issue of a late fee without my asking her to. I was apologizing for not reporting that the unit was empty and that I cost them the ability to rent it sooner. I fully had accepted that I owed them the fee. I'm a senior citizen with knee & back issues. She remembered that I had come in earlier with daughter to return the truck & noticed that was having difficulty walking. The truck return had complications that were resolved and once again Shanna was part of that process along with manager, James Dexter. Merci.

TONI M.  |  Expérience générale 
Évaluation :
5

Their only one thing the Los Angeles u haul has a elevator I wish the Pasadena u hauls had a elevator

Arthur J.  |  Premières impressions 
Évaluation :
5

great service,

MIN S.  |  Expérience générale 
Évaluation :
4

You should inform renters right off the bat that there will be regular increases on the monthly rental fee. This is one of the reasons we left. You should also consider expanding the parking lot. It's too small for a company that offers a lot of services. I witnessed a confrontation between a customer and one of the staff yesterday precisely about this issue. It becomes too hot in the storage facility at times. Consider turning down the thermostat during warm/hot days

Noel R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paige D.  |  Expérience générale 
Évaluation :
4

The bathroom door seemed to be locked always, probably COVID related. Other then that, good thanks!

Ryan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serjik M.  |  Expérience générale 
Évaluation :
5

Your employee that waited on me was very professional ,polite and kind !

Marcia J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian B.  |  Premières impressions 
Évaluation :
3

I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.

LUIS M.  |  Premières impressions 
Évaluation :
5

It happens to be one of the best places I ever move my junk into

YASHICA A.  |  Premières impressions 
Évaluation :
5

STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLE

Keith W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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