Customer Reviews for U-Haul Moving & Storage of Pasadena

9 929 évaluations

552 S Raymond Av   Pasadena, CA 91105
(S Raymond @ California)

(626) 795-6888

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(626) 795-6888

552 S Raymond Av
Pasadena, CA 91105
(S Raymond @ California)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kartik S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mona M. 
Évaluation :
1

horrible... went to sunvalley.. where i did my reservation... they said catalytic converter was stolen... then sent me to pasadena... truck was rattling horribly... then they charged for gas... which was incorrect... shanna refunded... only shanna good.... the whole experience... trash... not auprised from a big chain

tigran O. 
Évaluation :
5

Very nice customer service. Driver side visor is broken in the truck I rented.

Sara F. 
Évaluation :
5

The truck had loose steering and wondered left and right in the lane. I had to work hard to keep it straight on track. The truck needs maintenance.

Donn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JODREY W. 
Évaluation :
4

The truck ran terrible and barely made it back to the drop off location.

Brian O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thea T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elisa Ann C. 
Évaluation :
5

Had no issue with pickup and was greeted kindly and taken care of upon return.

Thomas S. 
Évaluation :
5

Great customer service, from the second I walked in to pick to when I dropped off the equipment rented out to me, everyone was very helpful

Carlos A. 
Évaluation :
5

It would be nice if there were some quicker way to locate your vehicle once check-in was completed. I had to hunt around the lot a bit; not a huge problem, but saving 5 minutes would have been nice.

Scott B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicolas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boghos K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aurea S. 
Évaluation :
5

nice

JERRY S. 
Évaluation :
5

For the biggest rental trucks, make the return area easier to turn the vehicle into. It was an inconvenient entrance for there and very difficult to turn it between the barriers to return it.

Eric B. 
Évaluation :
4

Staff was helpful. Truck was clean (engine didn't have a lot of power but it ran). Overall good experience!

Molly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boqiang S. 
Évaluation :
5

Nice't

Richard S. 
Évaluation :
3

a new manager was on the job .... he had many new requirements that were needed to rent the vehicle ... another phone # was required, and he was very fussy about the time of return ... when I returned the vehicle I was 15 minutes early, but he called the 2nd phone # to inform me that I was late, what a way to run a business, I have rented from this location many times, and have never had this type of treatment ... is this good customer relations ??? I think NOT

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jiansheng L. 
Évaluation :
5

Very thorough good customer service

Yvette M. 
Évaluation :
2

The guy at the desk was very rude in telling customers where to park. The guy who hooked up the trailer was not very polite. Seemed like he didn't want to work.

Bruce G. 
Évaluation :
4

Wait time in the beginning was a little long. Employee was in the phone with a client and no one else was in th the office to help. Eventually another employee came in and was able to assist us. The service once helped was great from beginning to return the same day. Merci.

PATRICIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sung ho C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Q. 
Évaluation :
5

Easy to book, drive and return. Thank you!

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RJ V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ramon F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN D. 
Évaluation :
4

The counter clerk is blunt

BOBAE P. 
Évaluation :
4

Just one issue was related to renting the moving blankets. We changed our order to rent 4 packets, but only received one packet. that was a problem with wrapping the furniture.

bill M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVELYN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dmitry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivania G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine E. 
Évaluation :
5

Excellent customer service

Alfredo V. 
Évaluation :
1

The axle was damaged the wheels were misaligned the trailer couldn't go faster than 45 mph without an extreme wobble. The equipment was not checked to make sure it was in proper order. There were a couple times on the freeway where the wobble felt it was going to lose control and I was going to crash the car.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlette R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prabhu V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anatoli Z. 
Évaluation :
1

The general manager of this location was not friendly. His shirt "general manager" so I assume he was the person in charge. When we tried to explain that we had a problem filling the tank with gas, he brushed us off and didn't ask for any information. He made is seem like we were doing something wrong. He had a scowl on his face the entire time he helped us, and was the most unfriendly person I dealt with in my entire U-Haul experience. The workers were just lounging around too - on their cell phones not helping customers. I would not recommend this location to anyone. It was pretty bad.

Kenneth W. 
Évaluation :
5

Had to come by several times for small items. Each visit, the staff was super friendly and helpful

Jaime M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine C. 
Évaluation :
5

Keep up the good work.

Stan S. 
Évaluation :
5

The friendly staff and easy to use mobile services made my rental experience quick and efficient! If only all rental businesses ran this smoothly!

Martin B. 
Évaluation :
5

Provide a few parking spaces for your customers.

Anthony S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTA V. 
Évaluation :
5

fantastic...would do this again in a heartbeat if I were moving again

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE S. 
Évaluation :
5

Quick drop off - easy. Never had to go to the indoor counter.

Milan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Jenny and the crew are the best. They are like all about you and your job. Love this location and the energy.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Very friendly staff.

Graham W. 
Évaluation :
5

Star went out of her way to provide customer service. Thank you Star!!

Craig W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

osvaldo R. 
Évaluation :
5

very pleased with transaction. Friendly staff.

Gustavo B. 
Évaluation :
3

I had to go 30 minutes out of my way to pick up this trailer. Location wasn't open as early as the location I had made my original reservation.

Tad T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodolfo R. 
Évaluation :
5

Very friendly quick and efficient service. Would recommend this location.

Steven K. 
Évaluation :
5

The truck I rented sounded like it was seriously ill. Otherwise flawless moving day. Merci.

Janet B. 
Évaluation :
5

Great Service

LOUIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mimnette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota Marie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

The good folks over at the Pasadena 55 s Raymond site took good care of me for that I am grateful.

tony H. 
Évaluation :
5

Nothing it was great

Juliet D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kongkrit S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ivan M. 
Évaluation :
4

Associate was very friendly and helpful! Gave recommendations and recognized me when I came back.

Marisabel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONY C. 
Évaluation :
5

Give training to your employees in how to separate continues rentals after the period agreed by customer

Tony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rakib N. 
Évaluation :
5

The young African American lady was very, very helpful. I'm sorry I didn't get her name. Overall service was awesome.

AGNES J. 
Évaluation :
5

Deon was awesome. Big help, friendly, just a great guy

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Really nice team at the desk who were friendly and got me to my truck efficiently and fast. The woman at check in was great, and handled my slight confusion with grace and a smile, and got me straightened out with all my stuff right away. Appreciate all of them - thank you!

Henry A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Phil H. 
Évaluation :
5

I have been coming here for years. The staff is always informative and helpful.

Brandi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara B. 
Évaluation :
5

Starr was a delight -- super fast check-in, receipt, and local tips for the new area I had just moved to

Kristina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAINE C. 
Évaluation :
5

Everything was great. No complaints.

Robin I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
1

To start, I had the rental closer to my house. Then was notified it wasn't available for another 2 hours at that location. The app let me book a 24/7 reservation for that location when it shouldn't have. A Uhaul rep then adjusted the reservation to Pasadena. The staff there were not very helpful and were also condescending. They acted as though I was inconveniencing them. It was not easy to find my rental. They had it stacked in line with other vans making it hard to find on the lot. All of this had delayed my morning massively and made me late to getting back to work in the afternoon. It makes me doubt using Uhaul ever again because it was such a bad experience. I will definitely look into other rental companies first.

Sean S. 
Évaluation :
5

Never had any problems! Everything is always smooth when I use this location

Codey H. 
Évaluation :
5

Simple to book online…quick assistance at the counter…easy return … thank you Uhaul!

Dolores C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kashay S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob M.  |  Expérience générale 
Évaluation :
5

Exceptional service!! All 3 employees who help us were so nice, helpful, and fun. Really made our Sunday a wonderful day. Thank u!!

Danielle W.  |  Premières impressions 
Évaluation :
2

The staff was incredibly rude. At one point, when I was waiting in line, the cashier was literally yelling at another employee through a radio because she didn't know how to make the computer work. When I went to get checked in to my storage locker, the guy who set it up didn't know how to use the key card system. It took 45 minutes or so. When he was done, he confessed that he had never been in the storage building. Parkin g is a nightmare. When I was finally checked out, an 18 wheeler had blocked the driveway so I couldn't leave. There are many other storage facilities in town. I would choose any of them over this one.

Bryan H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Karen D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDIE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

alex s.  |  Premières impressions 
Évaluation :
1

Although the staff was friendly, they didn't have my reserved unit available which required a downgrade in size and was on the second level with no elevator. This required multiple trips up and down with heavy boxes and heavy furniture to a non-air conditioned second level. This was very frustrating and took 3 hours to load the unit where it should have been up to an 1 hour with the reserved unit that was on the first floor.

Isaac A.  |  Premières impressions 
Évaluation :
5

Shanna is an exceptional customer service person. She handled my issue of a late fee without my asking her to. I was apologizing for not reporting that the unit was empty and that I cost them the ability to rent it sooner. I fully had accepted that I owed them the fee. I'm a senior citizen with knee & back issues. She remembered that I had come in earlier with daughter to return the truck & noticed that was having difficulty walking. The truck return had complications that were resolved and once again Shanna was part of that process along with manager, James Dexter. Merci.

TONI M.  |  Expérience générale 
Évaluation :
5

Their only one thing the Los Angeles u haul has a elevator I wish the Pasadena u hauls had a elevator

Arthur J.  |  Premières impressions 
Évaluation :
5

great service,

MIN S.  |  Expérience générale 
Évaluation :
4

You should inform renters right off the bat that there will be regular increases on the monthly rental fee. This is one of the reasons we left. You should also consider expanding the parking lot. It's too small for a company that offers a lot of services. I witnessed a confrontation between a customer and one of the staff yesterday precisely about this issue. It becomes too hot in the storage facility at times. Consider turning down the thermostat during warm/hot days

Noel R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paige D.  |  Expérience générale 
Évaluation :
4

The bathroom door seemed to be locked always, probably COVID related. Other then that, good thanks!

Ryan D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serjik M.  |  Expérience générale 
Évaluation :
5

Your employee that waited on me was very professional ,polite and kind !

Marcia J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian B.  |  Premières impressions 
Évaluation :
5

Very helpful and made everything so easy for me during my moving process. I really appreciate all your help and all yours employees were really nice and helpful.

Cynthia L.  |  Expérience générale 
Évaluation :
5

Great help and assistance when I needed it and even when I just came on to the lot. Great crew there! Thank you all!

Barbra W.  |  Expérience générale 
Évaluation :
3

I asked for receipt to be email and it has not, and your system was "down" and had to wait 30 minutes to pay for 8 months of storage. Would like rent not continue to raised I have been here since 2013, 6 years is the cut off of storage rent increase if not may find another, and there was a White male worker, no name tag, being very annoying and female Black was also annoyed by him she said something about gas he was working on, he also said "your storage went up another 5 bucks". when general manager came out that guy was gone from office. I would expect UHAUL not to have such employees, mouthing off so much he did nothing just sit around cashier. Not what I want to see, will avoid going in to office.

LUIS M.  |  Premières impressions 
Évaluation :
5

It happens to be one of the best places I ever move my junk into

YASHICA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phaedra H.  |  Expérience générale 
Évaluation :
5

GM and his team always working hard to help customers.

Autotray ..  |  Expérience générale 
Évaluation :
5

STAFF WAS ACCOMMODATING, ESPECIALLY AS i HAD VEHICLE DIFFICULTIES DURING THE DROP-OFF PROCESS. EVERYONE WAS PATIENT AND AS HELPFUL AS POSSIBLE

Keith W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya T.  |  Expérience générale 
Évaluation :
2

Space was on second floor without any elevator access. Space had no lighting. Parking is poor, almost no parking adjacent to storage area entrance. For these reasons I cannot recommend this facility.

Trevor B.  |  Expérience générale 
Évaluation :
5

Very helpful staff Clean facility Security appeared good

Cooper C.  |  Expérience générale 
Évaluation :
5

Aucun

Valerie T.  |  Expérience générale 
Évaluation :
4

Wonderful experience with the staff. The wait time in line is a bit long; another person would make the experience even better. There should also be more parking next to the storage units.

Ezekiel M.  |  Expérience générale 
Évaluation :
5

The staff was extremely friendly and helpful with everything I needed. Will use this place for all my future storage needs.

Ezekiel M.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly

Cooper C.  |  Premières impressions 
Évaluation :
5

Everyone on staff was friendly and helpful from my first dealing with them on July 8th until my last day on Oct 7th. I have recommended them highly to everyone and will continue to do so. Bravo!

WENDY R.  |  Expérience générale 
Évaluation :
4

Staff was informative and helpful.

Juan U.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff- specifically Jim & Shawna. Will reccomend that location to others

matthew j.  |  Expérience générale 
Évaluation :
3

Was thrilled that we qualified for one month of storage for free. Was not so thrilled when we found out the storage facility has no freight elevator and we were on the second floor. I mean, seriously?

Richard L.  |  Premières impressions 
Évaluation :
5

You folks were really helpful.

Chris h.  |  Expérience générale 
Évaluation :
3

Facility was clean, access was easy.

Ashley D.  |  Expérience générale 
Évaluation :
2

The manager is extremely rude and does not recognize service animals. All of the other employees are delightful though. But the manager is extremely unpleasant.

Ira A.  |  Expérience générale 
Évaluation :
5

The lot is small so it was a little awkward to negotiate.

William T.  |  Expérience générale 
Évaluation :
4

The staff at this location were quick and thorough as well as friendly. Most locations I have done business at in the past are bare in comparison to pasadena.

Damien M.  |  Expérience générale 
Évaluation :
5

Super cool guys here. I really appreciate the help and service. I would use this again any time I need moving help.

Larry J.  |  Expérience générale 
Évaluation :
5

Very good experience overall.

Jessica R.  |  Expérience générale 
Évaluation :
5

N/a

Timothy W.  |  Expérience générale 
Évaluation :
2

I will not use them again. They don't work with you if problems arise it's all about money with them example I had a tote and a few boxes, all empty, that I wanted to throw away they charge $20.

Victoria W.  |  Expérience générale 
Évaluation :
5

Alyssa helped drop off my UBox. She was very communicative and on time. Excellent service.

Annabel S.  |  Expérience générale 
Évaluation :
1

Customer service is embarrassingly bad. There were couple of hidden charges on my credit card that were not explained or mentioned when I made the order. Would not recommend U-Haul to anyone.

Jonathan Q.  |  Expérience générale 
Évaluation :
4

Ok

john e.  |  Réservation 
Évaluation :
3

I really don't have any complaints. I did not have information on prices to determine if it was competitive. I also do not know whether having to be out of the premises by 5 on a Sunday was reasonable

Agnes A.  |  Expérience générale 
Évaluation :
5

Need an elevator

Todd L.  |  Expérience générale 
Évaluation :
4

We moved out on June 30, but they charged us for an extra month (July) because we were on autopay, and they refused to prorate our rent for July. We were not happy with this decision!

MARY R.  |  Expérience générale 
Évaluation :
5

very helpful in storage and trailer renting advice.

Nels J.  |  Expérience générale 
Évaluation :
2

Service is great but the storage unit itself was very dingy and gross. There was a dead rat in the entrance when I opened the door to my storage.

Teresa M.  |  Expérience générale 
Évaluation :
5

Jim was outstanding in his dedication to providing excellent service. I had to delay the unload several times and had many questions about the process, and Jom was consistently helpful.

Maryann H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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