Customer Reviews for U-Haul Moving & Storage of Peterborough

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Peterborough

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Dave H.
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Customer did not leave a comment.

Jeremy I.
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Uhaul truck door wasn’t shutting properly an it seemed like the truck was falling apart when I was driving it. The truck wasn’t even properly checked before I left, I could’ve hit a deer and they wouldn’t of noticed. And I was also over charged on the U-Haul rental by 30 bucks.

Karen C. | Overall Experience |
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Customer did not leave a comment.

Karen C. | Overall Experience |
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Excellent staff. Will recommend to other people

Donna M.
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Nothing let's just get through this out break we are all going through and stay safe

Hannah F.
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The computer system crashed and it took a long time to sort out our equipment pickup

Carson F.
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Everything was perfect and super easy, other than I had to travel to a location an hour from my house to pick up a trailer. As they didn’t have one at my local uhaul.

Larry Y.
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Customer did not leave a comment.

Nic F.
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Customer did not leave a comment.

Darrin H.
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Nothing—I have used this location before and it is always excellent

Matthew S.
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The woman who first attended was on drugs! Provided absolutely no assistance and was rude as hell. Sue/ Susan? Who cares she shouldn’t have a job. Told me to come at a certain time, then I showed up and she’s closed then pretended the conversation never occurred. It’s a great spot! Replace her ASAP

Dyan W.
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Customer did not leave a comment.

Ruth C.
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Customer did not leave a comment.

Geoffrey D.
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Customer did not leave a comment.

Daniel S.
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As we work through the current situation with Covid-19, I felt confident in the steps that U-Haul has taken to keep their employees and customers safe.

Neel P.
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Location indicated wrong fuel readings and charged me extra for fuel. I have send and email regarding the same along with picture of proof but there is not reply from you guys. And also due to current situation of COVID-19 I understand the social distancing but that does not mean i have to rent a truck which has wrong readings on it. I’m looking to get some help in this situation.

Jake S.
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Nothing! I was explaining to your employee how consistently happy I am with Uhaul at both Peterborough and Oshawa locations. You folks run an incredibly professional and innovative company and set the bar for retail as far as I’m concerned. I must also state that the staff, particularly the female that helped me both pick up and drop off the car hauler, was stellar. It’d be nice for her to know what a great job she’s doing.

Jena M.
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Customer did not leave a comment.

Shannon M.
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We had an emergency during our move and needed to extend things a bit longer. Uhaul worked with us without an issue. They are great people.

Judith A.
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Customer did not leave a comment.

Brad S.
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I used the website for mobile pickup. When prompted to add a photo (ie Driver's Licence) the site opened my photo gallery not my camera. I had to take the photo and then go to the gallery to upload. Should be able to work that one out easily. Also, the truck I received had scrapes and dents all over it...It was the worst appearing truck Uhaul has ever rented me and I was surprised. The employee onsite advised that it was because the nice new ones were saved for one way rentals...Perhaps the truth, but not the right answer when customers expect a premium product. Overall the truck worked well, it was just really beat up and the doors and panels were mud splashed. A little spray would have been nice.

Karen Y.
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Nothing. Great service.

Douglas C.
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Very helpful young man on that morning. Very polite and knowledgeable.

Stephen F. | First Impressions |
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Customer did not leave a comment.

Mark M.
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Customer did not leave a comment.

Mackenzie G.
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From the description that was provided on the phone app, I thought that the key was in a lockbox inside the truck. After I found the lockbox at the building door that was no issues. To improve I would indicate more clearly where the lockbox is for after-hours check-in.

Andy M.
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Keep up the fine work!

Mark M.
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Customer did not leave a comment.

Michael G.
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Exceptional staff . Very helpful and willing to answer any questions. They are patient and attentive. Would recommend

April S.
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Customer did not leave a comment.

Murray D.
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I don't think anything's could be improved I had an excellent experience with the staff and U-Haul

John S.
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Sometimes lines are a problem, which leads to long waits for service at peak times.

Ronald M.
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Excellent service. Staff very good.

Meggan W. | Overall Experience |
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It smelled bad in our unit. Our belongings are ruined by the smell. Our ceiling height was horrible. You guys are crazy with what you charge for your units. We now have one that’s 650 sq ft for 280$ 100 more than we paid you guys. The worst thing for me is the outrageous fees. I always paid my bill here and there a bit late but the fees were ridiculous. Way happier where I am now, I have 3 units and will give them a lot more business!

Paul B.
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This truck has about 100k MILES, is well worn and the steering has a large dead spot. It is very difficult to maintain a straight path on the road., so it should not be driven on a highway. It is dangerous in crosswinds and driving next to tractor traliers. I would not exceed 50 mph. The van body and the ramp are superb for moving goods.

Riley B.
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A redbull or fresh coffee in the cupholder ready for you when you hop in would be lovely but it cant be a perfect world. :^)

Brandon R.
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Customer did not leave a comment.

Richard H.
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Customer did not leave a comment.

Jill H.
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Customer did not leave a comment.

Matthew S.
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Guys at the counter are awesome

Dave R. | Overall Experience |
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Customer did not leave a comment.

Kirk B.
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Very fast service

Jamie B.
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Customer did not leave a comment.

Paul W.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

Heather W.
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These folks have got it down. They are helpful, friendly and we do a lot of business with them. Always good results!

Kelly C. | First Impressions |
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The pre sign up on the web site is a waste of time. They had to redo the whole thing. And forgot to include the storage locker. Had to go back and butt in line and redo that portion as well. People in line already frustrated as it took quite a long time to process one person. When you're in a hurry and only have the truck for 4 hours and you waste an hour signing in its annoying. Had to ask someone for a shovel at loading bay. Was standing in a bunch of snow from the storm. When I returned the lady shovelled the spot for me. I would say they need a designated check in person who is fast on computer and not answering phones , getting workers organized, doing 11 other things. My order was interrupted several times which took even longer. Overall great people. Sign in process needs improvement.

Ryan B.
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Your guys are top notch at that location

Leo N.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Paul G.
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Though your advertising is not illegal emphasizing $19.95 is. Half day van rental for 60km trip $104. is quite the stretch from $20. Also what is the point having a website to preregister when you come in and it takes an hr to get on the road. Personnel were very pleasant and snow did have to be cleared off van and windows heated to defrost but by pre registering I would have figured that would have been predone. I guess I will in future stay with enterprise and have them deliver the vehicle Also the tires on van were bald and ended up in small groove in my own driveway and got stuck. All in all not a good experience and I will never use again. If not for the pleasant staff this review would be even worse

Nicholas I.
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Customer did not leave a comment.

Chad R. | Overall Experience |
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We were really impressed by how easy the whole process was. It really helped lessen our stress to know that everything was secure while we were busy with renovations.

Amber W. | Overall Experience |
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Not being your best client; understanding staff helped

John T.
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Customer did not leave a comment.

Mitch H.
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Customer did not leave a comment.

DAVID L.
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Customer did not leave a comment.

debbie L.
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Customer did not leave a comment.

Scott K.
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It would be nice if there was an option for short trips (<100km) where you could pay a reasonable price for the gas used instead of having to fill up the truck. The truck had 7/8 of a tank (even though they said it was full on the paperwork), and I had to drive about 10 km out of my way to fill up, even though I had only driven 50 km for my move. I paid for the gas as well as the extra per kilometre fee (which came out to $6.90) as a result. Maybe figure out a higher per kilometre fee for those who would rather pay that than go out of their way to put $10 of gas in.

Catherine J.
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Staff were friendly and helpful. Vehicle was clean and functional. Price was fair.

Darryl W.
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The truck had been washed the morning of pickup and because of the cold, the back door was frozen shut and had to be blow dried to open. Please make sure that in winter the doors can be opened

Randy D.
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Great place to do business!

Phylis M. | Overall Experience |
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everything went very smoothly

Carol O.
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Trucks should be full of gas when picked up. Make sure drop off location can accommodate the size of truck your dropping off. Let customer know where nearest gas station to drop off location is.

Fredrick K.
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Customer did not leave a comment.

Pietr K.
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outstanding

Patrick K.
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Customer did not leave a comment.

doug M.
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Excellent experience, great staff

Ronald M.
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The only issue I had was that the windshield was iced up and I had to scrape it before I could leave the U-Haul lot.

Sarah P.
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Clean snow off vehicle

mark H.
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Staff were excellent to deal with

James O.
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The trailer I rented was ‘as-advertised’ and ready to go when I arrived. My check in was fast and I appreciate the staff hooking up the trailer and making sure everything was safe before I left. I’ve towed plenty of trailers over long distances and this little open trailer was well built, easy to tow and fit for purpose The return process was fast and - once again - staff took care of unhooking the trailer and getting us back on the road in short order. Thanks!!

Wayne T.
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Customer did not leave a comment.

Dawn H.
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Customer did not leave a comment.

Alan C.
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Customer did not leave a comment.

Grace M.
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Customer did not leave a comment.

Kevin G.
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The waiting room could use additional seating. Only one person was working, so had to stand and wait quite a while.

Austin B.
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Customer did not leave a comment.

Thomas M.
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Arrived on site and the 'clerk' was rude and ill prepared. Despite having a reservation for this location - they did not have a vehicle for us and we had to drive to another U Haul location. LOST over 90 minutes and was NOT offered any discount for the inconvenience. We were late for our arrival and incurred additional fees to reserve the elevator to move in. NOT impressed. IF UHaul is going to provide service at satellite locations, they need to train the staff properly and ensure vehicles are available when reserved in advance.

Courtney W.
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Returned vehicle around 2:30 and still have not received receipt. Location and staff were great but would love my email receipt as soon as possible

Jodi K.
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Fast, friendly, and very helpful!

Fabio C.
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She was amazing and very helpfully thank you

Joanne B.
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The two women we dealt with were very professional and efficient

Chris F.
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Customer did not leave a comment.

David Q.
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EXCELLENT, ORGANIZED & SO PROFESSIONAL! "Thank you for your ease of business." Rose & David Northview Gardens Peterborough, ON.

Daniel A.
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Customer did not leave a comment.

DONALD H. | Overall Experience |
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An acquaintance of mine happened to be there to rent a unit of his own and somehow the unit ended up in my name. To which point the uhaul tried to invoice me.

Payton D.
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Customer did not leave a comment.

Callie B.
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Clean, clear area for drop off. Well lit for late at night, easy to find drop off for keys

Stephen C.
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Customer did not leave a comment.

Phyllis N. | Overall Experience |
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Thank you for being so helpful.

Mark F.
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Again, waiting to be served by one person working. Service wad good once helped.

Shawn M.
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Customer did not leave a comment.

Theodorus D.
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When you rent a15 ft cube van, you should tell the customer that the actual size of the van is only 10 ft. We needed a15 ft length inside the cube and were furious when we got to our destination to discover it was only 10 ft. When we returned the truck, we got stuck in the parking lot because it wasn’t plowed. Terrible experience

David W.
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Always great service at the 900 Water Street location. Three kids in College/university we have done our share of moving, kids relocating etc. Always friendly and courteous service!

LORRAINE L.
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Customer did not leave a comment.

Samuel F.
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Customer did not leave a comment.

Natasha B.
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Don’t charge them online and in store and don’t charge them for 2 days when they only asked for one day

Roy M.
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I can't really fault the staff at this location, they were professional, courteous and they knew what they were doing. The door on the trailer was a bit stiff to operate, but it wasn't a new one and caused very little inconvenience. I have used these before and will happily use them again for my rental needs. Thanks guys, great job

Scott R.
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I got stuck in snow and could not see or read the very tiny roadside assistance codes number so I called the wrong number repeditly with no answer so not road side assistance. It was at night in a snow storm and the number should be in large front bold so anyone can read it easily.

Shawn B.
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Best UHaul location I've ever used

MARK R.
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Customer did not leave a comment.

Derrick B.
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Trailers need retractable wheel for tougne.

David B.
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Service was professional, prompt, and polite. My only complaint would be that the cab in our vehicle smelled of cigarette smoke. I’m assuming there is a no smoking policy for your vehicles. Clearly difficult to enforce, though. I’m not sure what could be done to ensure a smoke-free environment.

Arthur B.
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Customer did not leave a comment.

Daniel D.
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Customer did not leave a comment.

Robert B.
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BEST RENTAL EXPERIENCE

Thomas H.
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Customer did not leave a comment.

Derek W.
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Customer did not leave a comment.

Daniel A.
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Customer did not leave a comment.

Stephan F.
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Customer did not leave a comment.

Tristan M. | First Impressions |
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Excellent service

Mary M. | Overall Experience |
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We recommend a set of stairs at the back of the building in the storage area. We seniors can't "hop" up from where the cars park to the loading area so we had to walk down to the ramp.

Natalie M. | First Impressions |
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Everyone was great, explained everything thoroughly. The carts made it effortless and fast. The facility and staff are top-notch!! I really appreciate the free month too!! Thank you

Amanda D. | Overall Experience |
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Always great service here.

Caroline M. | First Impressions |
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I have used the service a number of times in the past and have always had exceptional customer service. Thank you to Glen and his staff who made what stressful move easier.

cheryl o. | First Impressions |
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Staff was helpful and friendly. Would recommend them.

Beverly S. | Overall Experience |
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Great experience

Lindsey D. | Overall Experience |
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Store manager was nuts.

Keegan L. | First Impressions |
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Helpful staff that got us set up with a truck and a storage unit. The first month free and it’s truck rental was what pushed us to choose uhaul. Thank you to everyone for helping us get set up.

JOHN L. | First Impressions |
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Always a pleasure dealing with the people at this location!

Philip A. | Overall Experience |
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Worked well. Thanks.

Patrick A. | Overall Experience |
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App didn’t work to pick up

KATHY B. | Overall Experience |
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Excellent all round. No complaints! Good job!

Patricia J S. | Overall Experience |
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Glenn and his staff were extremely patient with my elderly mother and her challenges with the access code and alarm and many other items. A special big thanks personally to Glenn, Elise and Griffith.

Tuvya R. | Overall Experience |
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It was very easy to get to and easy to transport

David H. | Overall Experience |
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Very satisfied

Jennifer H. | First Impressions |
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Very friendly , very clean, price is great!

blessing u. | Overall Experience |
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I loved it

Karen M. | Overall Experience |
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Very happy with the service and use of he facility

JAMIE M. | Overall Experience |
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Was a great experience.

Mariann M. | Overall Experience |
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This was my first experience renting a storage unit so I didn’t know what to expect. The customer service rep went out of his way to find me the perfect spot because of my handicap.

Melanie T. | Overall Experience |
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Long wait times to pick up uhaul and storage unit, but rest of service was good.

FERGUS M. | Overall Experience |
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Excellent facility staffed by friendly, helpful staff.

Mary G. | Overall Experience |
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Glenn Dee went above and beyond the call of duty to help this senior citizen with a complicated move. Little things can make a HUGE difference during stressful times. I would definitely go back to him

jenifer d. | Overall Experience |
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This is the worst company I have ever dealt with in Peterborough and I will never deal with them again and I am letting everyone know how you guys treated me

Alexander C. | Overall Experience |
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Glenn and Team at the Peterborough storage facility were phenomenal! We had a miscommunication booking through the call center, but Glenn smoothed everything over in person and was very understanding!

Lisa D. | Overall Experience |
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Lee B. | First Impressions |
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The storage facility is excellent. Access and security are very good. My only problem is the length of time to get service. There needs to be more staffing during busy times. Computer service is poor.

John S. | Overall Experience |
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Good overall erperience.

Cynthia C. | Overall Experience |
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Glen was great

James B. | Overall Experience |
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very clean, very secure feeling with lots of carts for convenience.

Alli R. | First Impressions |
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Definitely would have no problem using this place again

Alli R. | Overall Experience |
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Great place , would definitely rent from there again in peterborough, ontario

Dmitry P. | Overall Experience |
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I liked the very helpful staff in the storage area of this U-Haul.

Mark R. | Overall Experience |
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ubox drop off was an hour late to load and was 45 minutes late at drop off to unload. Both times were chosen for a reason yet we had to wait both times.

Cheyenne L. | First Impressions |
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The lady that helped me was very nice and laid back and answered all my questions.

mark c. | Overall Experience |
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The staff was very helpful and friendly

Matt P. | First Impressions |
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Employees are very helpful and the manager went above and beyond to help us out

Marina B. | Overall Experience |
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Excellent

mark c. | First Impressions |
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Helpful and friendly staff

GEORGE G. | First Impressions |
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Very good service.

CAROL V. | First Impressions |
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Great!

John S. | First Impressions |
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But your employees seemed so worried about efficiency and productivity that they didn't get some of my jokes when I was at the service counter. You need to train them how to relax.

David B. | Overall Experience |
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Staff were very helpful!

Rodica M. | Overall Experience |
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Very pleased with your service and facility.

Marina B. | First Impressions |
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We were so pleased with all of the services provided by uhaul. The staff were very professional and pleasant. Thks to you all for the assistance.

kathi c. | Overall Experience |
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wonderful

Amber W. | First Impressions |
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Booked 26’ got 15’ ,$6 mileage adjustment nothing compared to extra time and use reguired. Moving too stressful enough. Local staff and site excellent though

Gareth D. | Overall Experience |
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This is a great facility. Very helpful and friendly staff.

Donna B. | First Impressions |
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We were to get one 10x15 storage unit and it ended up a 2 units 1 10x10 and 1 5x10. It was up stairs. Very disappointed. We needed more storage so I went elsewhere.

Roberta H. | First Impressions |
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The woman who waited on us was professional yet warm and friendly. Loved the whole experience.

Ibrahim R. | Overall Experience |
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The lock uhaul sold me at a very expensive price for the storage became jammed and the key could not be extracted after a month. The staff declined to replace the lock or issue a refund.

Tammy R. | Overall Experience |
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One girl on checking out day was rude & yelled at customers like they were her small children. Next day she was rude. Otherwise, on the evening of checkin the girl working was excellent as was the mgr

Ben M. | Overall Experience |
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Elyse & MacKenzie were very efficient and helpful.

Ruby S. | Overall Experience |
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When people are on odsp they do not money to pay for the storage unit weekly

Rick W. | First Impressions |
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Jordan was extremely helpful in finding me the right sized storage unit, as well as booking my rental truck. He explained the features being offered, and walked me through the contract step by step!

Ben M. | First Impressions |
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Elise was very informative, helpful and prompt in getting our storage arranged and the truck checked in. We appreciated dealing with a very professional representative

Tammy M. | Overall Experience |
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All the staff were friendly and extremely helpful even when they were busy. We would recommend this facility 100%

Alicia B. | Reservation |
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The staff were friendly and informative.

gabrielle b. | Overall Experience |
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Should allow customers to pay for a couple of days if they have plans to move stuff out of the storage that are unable to move out when money is due

Andrea H. | Reservation |
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Very Welcoming and informative! thank you!

Caitlin M. | Overall Experience |
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Was perfect for my storage needs and would use again.

tim c. | Overall Experience |
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Great service as always,thanks so much.

Ralph A. | Reservation |
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Staff member was pleasant and efficient. Premises is spotless. Cost is reasonable and competitive. Wish there was an elevator, but, ya, it was my decision to take an upper level space.

Pam A. | Overall Experience |
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Over all my experience was great

gershwin t. | Overall Experience |
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shocked my storage facility seems to have disappeared from your system! booked it under Ref. 848029-100849 in April'18 and have been paying on 7th of every month.Now no one can find it?? Im in dubai

philip r. | Overall Experience |
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No further comments.

gershwin t. | Overall Experience |
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I have no complaints so far.

Gareth D. | Reservation |
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Great staff. Manager is a really helpful guy. Thanks for all the help.

Melissa U. | Overall Experience |
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It took a while for the manager to send me an email confirming that I had moved out. I was worried that they would make me pay rent even though I was out. But it all worked out in the end.

Alison H. | Reservation |
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Great customer service 😊

DAVID P. | Reservation |
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Great help with phone reservation. Front desk help was excellent.

KAREN C. | Overall Experience |
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Great experience will rent again

Brendan C. | Overall Experience |
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Rent was not to high, which was helpful for summer storage while seeking a stable living situation.

Heather K. | Reservation |
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had issues which were resolved sufficiently and accurately with satisfaction koodo to the manager at 900 water st peterborough location

tracy c. | Reservation |
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The gentleman who served us was very nice polite etc

Shirley H. | Reservation |
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Both times I was in your employees at the desk were helpful, respectfully answered ally questions and took time to ensure I understood what I was renting.

Erica O. | Overall Experience |
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I rented 2 u-haul shipping boxes from fort McMurray delivered to Peterborough, on. I was told they would be in Peterborough by July 27, 2018. didnt get them till Aug 08.. 13 days late. no refund!!

ANGELA C. | Reservation |
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Employees are very helpful and friendly. I had to switch units, but it was not a big deal. Thanks, Angie

Heather R. | Overall Experience |
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Close to my home so convenient. Nice clean secure facilities. Nice to be able to come and go as I needed to.

stacie h. | Overall Experience |
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We will return again

judith l. | Overall Experience |
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We found that for a Saturday, and end of the month there should have been more staff available. Current staff are excellent. Very professional.

Debra Lynn B. | Overall Experience |
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Thank you.

Christopher D. | Overall Experience |
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Major mistake were made. I was sent home with an empty U-box instead of a box full of my stuff. Glenn seemed very rude when he came to pick up the box.

Claire R. | Overall Experience |
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loved the experience

JASON M. | Overall Experience |
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Best storage in Peterborough!

jim w. | Overall Experience |
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Couldn't be more served and looked after.

Duncan A. | Overall Experience |
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Easy access and really appreciated the community donation drop-off corner for items we no longer needed

elohor i. | Overall Experience |
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N/A

David B. | Overall Experience |
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the website navigation for paying was terrible and I got charged a late fee because I couldn't access the payment area easily. It should be the first thing you see.

Patti S. | Overall Experience |
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Storage was in an excellent location, clean, secure and friendly staff.

No reviews have been submitted for this location.

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