Customer Reviews for U-Haul Moving & Storage of Peterborough

4063 évaluations

900 Water St   Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

(705) 201-5329

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(705) 201-5329

900 Water St
Peterborough, ON K9H3P3
(The water side of Water St the right hand side just north of Parkhill Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken B.  |  Premières impressions 
Évaluation :
5

Excellent staff Glenn has!! Highly Recommend .

pete g.  |  Expérience générale 
Évaluation :
4

Nothing personal were very helpful and I felt like they had respected the customer

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill G. 
Évaluation :
5

I have used this location quite a few times and very pleased with their service.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

I ordered the uhaul for a different location. Even confirmed the day before, but when I arrived, my location had been changed to this one. Huge inconvenience! Luckily the people at this location were efficient and I got back on the road with only a 30 minute delay.

Brenda W. 
Évaluation :
5

Great people to do business with. Terrific service .

Terrance C. 
Évaluation :
5

always excellent service and great quality rentals.

Daniel R. 
Évaluation :
5

All the employees at this location are top shelf they deserve a metal ,very professional this location is now my go to UHaul because of their expert service well done

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane M. 
Évaluation :
1

Not be charged two different payments for one time use.

Lucas B. 
Évaluation :
5

Everyone was great, no complaints!

Jennifer S. 
Évaluation :
5

Nothing from my point of view.

Patty W. 
Évaluation :
5

Staffer was friendly and quick with getting our uhaul checked in and allowing us to get back to unpacking. Merci.

Cody V. 
Évaluation :
1

Was very dissatisfied with the service could not get a truck earlier than 3:30 everytime I booked I recieved a call saying sorry only two hours available and I had to change my request later because of this I had to rent truck a second day and was charged another 180,00 $. On top of that I paid 0,89 cents a km very expensive never paid this much to move before ever with you guys. Could have went to a moving company will never use your company again and will use moving company next time for the convince and no mileage charge! Was never even offered a reduction in price for all the unconvinced I had.

Jean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaden C. 
Évaluation :
5

Nothing needs to change u haul is great thank you

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khyber K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan P. 
Évaluation :
3

When I entered the UHAUL store to pick up and drop off keys I saw the majority of Uhaul staff not wearing any kind of facemasks. I recognize that some of these staff were sitting behind plexiglass barriers, but at this point in the pandemic we all know that the virus is airborne and highly contagious due to the variants thus making sitting behind a barrier quite redundant if you are not also wearing a mask. I felt highly unsafe and would urge that you instruct better COVID safety measures in your workplace for the safety of your customers and all of your staff. Thank you, have a nice day.

Olivia P. 
Évaluation :
2

The Staff were helpful, efficient and looked after us during our visit. This is the second vehicle I have rented from Uhaul in the past 18 months and both were not cleaned. Dirty windows, drink stains in cup holders, food crumbs or dirty in door pockets, floor and on the seats. Even without a pandemic this is no an acceptable practice. Let's hope my next visit is not the same.

Mark A. 
Évaluation :
4

You failed to offer declining of the LDW waiver, and my wife was unnecessarily charged the 15 $...This was only brought to my attention after we received the statement.... Otherwise it's a pretty smooth operation and I would use this location again.

Maureen F. 
Évaluation :
5

Employess were great. Picking up and dropping off. Very pleasant.

Mary E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grant P. 
Évaluation :
5

Very helpful customer service rep's !! Will rent from the Water St location again:)

SHARON M. 
Évaluation :
1

They changed my reservation for a large truck to a cargo van without telling me. It turned from making one trip to making 8 trips and 13 hours straight moving because of all the unnecessary back and forth. They refused to compensate me in any way and refused to help right their wrong in any way whatsoever. I would never recommend this location to anyone I know

Ashley D. 
Évaluation :
4

First person I spoke to when confirming my reservations, was very nice. However, she said that I had the truck until 6:00 pm vs. 4 pm. THen yesterday (date of move) another staff member (male) called and was insisting that I return the truck by 4:00 pm today. When I told him what I was told (6:00 pm vs. 4:00 pm) he was very rude and said that I would be charged for two days.

Sarah W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Staff were friendly and courteous. Checking in was easy as was picking up and returning the trailer. Location is well organized. Would definitely recommend to others and will use them again if I need anything.

Darren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hemin M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
1

I had a reservation made AND paid for, days ago on the web. I expected a two minute checkout. It was anything but. They couldn't find the reservation. Started from scratch and suddenly I had to pay 100 $more. Their BS excuses made no sense. I managed to get it down to about 50 $more just to get the f'*ck out of this gong show. Later, I tried calling Customer service, waited 30 minutes, finally got someone who saw the issue, kept putting me on hold and then the call dropped. My time is too valuable to try again for 50 $. I have dealt with U-haul before. This experience will make me go ANYWHERE else first.

David S. 
Évaluation :
5

An e-Mail letting me know that the dolly I had ordered was not available would have been helpful.

Simone M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken T. 
Évaluation :
5

No problem with the trailer

Lorne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Great service from a great team.

John B H. 
Évaluation :
1

It was my first time EVER driving the 26 feet truck! And it was raining, they told me everything works perfectly but the wind shield wiper flew off while I was on the highway! Please people make sure to check everything I almost died on the highway that night

Hussain J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaunrick G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Larry G. 
Évaluation :
5

Excellent experience. Friendly and helpful staff, vehicle in very good condition, easy to follow protocols.

Nancy R. 
Évaluation :
5

Staff were very helpful and pleasant - From registration through the return process.

Brian M. 
Évaluation :
5

Know improvement needed all was great

Karl C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Noah G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K. 
Évaluation :
1

The manager was a D bag. Treated myself and his employees like garbage while I was there. Was not satisfied at all with my experience. I will be telling people to stay away from the water st location and already have been

Josh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug C. 
Évaluation :
4

There was a drive through area to return vehicles but no signage to say come to the office. We sat in line up for a bit before realizing the line was not moving then went to the office. Otherwise everything went well.

ROBERTT D. 
Évaluation :
2

Better customer service

Kari H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
3

The staff are dismissive and attitudinal

Deborah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

to be hones with you I don't know... it was so good and timely... maybe keep the rates down

irakli K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Great service at this location in Peterborough.

Britta O. 
Évaluation :
3

We experienced a mechanical failure about 40 minutes into a 4 hour trip. A part that was to have been fixed was only temporarily fixed and could have been replaced properly. The Roadside assistance employee was amazing and came up with a solution to our predicament. She was concerned that we were safe and that our trip could be completed.

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Amazing staff and very clean vehicle and storage unit. I couldn't find a thing that they need to improve on. Thank you PTBO Uhaul on Water Street!

Lori N. 
Évaluation :
5

The staff who worked on Sunday April 18 were presented with technical difficulties which they dealt with professionally. We'll done!!

Jennifer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Service guy notice a bad strap of the car dolly I rented then He quickly said I can't let you go like this and he changed it on the spot! Awesome service

Andres G. 
Évaluation :
3

Advise about any possible leeway in return time as it's not fair to charge for a whole extra day of rental for the sake of 2-5mins

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

The people who own and work at this location are the absolute professional team and kind and helpful. I have used them 3 times now and would drive from Trenton to Peterborough just to use them again, the best. Good work gang.

Fiona M. 
Évaluation :
5

A ramp was not included with this truck and would have made things a lot easier.

Leeann R. 
Évaluation :
4

Renting using the non-contact phone system is more bother than it is worth. Information entered on the day of pickup duplicates the information filled out on-line when booking. Also, my contacts were both called before I even got off the lot -- I would have thought they were contacted if I didn't bring back the vehicle. Finally, the protocols as to where to leave the vehicle at the rental centre are different than what the on-line site says -- very confusing.

Cal C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri G. 
Évaluation :
5

Staff were great and friendly. Overall amazing experience!

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugh P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell E. 
Évaluation :
4

Speed up the process of both pick up and drop off of trailer. very slow computer system. Also, not enough people to help pick up or drop off. same person behind the counter was the person that hooked up and disconnected the trailer.

Richard P. 
Évaluation :
5

The staff were awesome ! Helpful, accommodating and friendly ! We would recommend 100 % !

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Very good and quick service at beginning and checking vehicle back in.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner E.  |  Expérience générale 
Évaluation :
4

Experience was great Fast easy and efficient Ended up being less expensive than I thought

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tegan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim C. 
Évaluation :
5

Excellent customer service Excellent employees always will use uhaul

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
5

Make sure customer relations comes first.Attitude very important.

Larry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Premières impressions 
Évaluation :
4

Everything was fine and smooth. But the cost was somewhat high, and access to personnel by phone almost impossible. If one does not have internet access, why would you charge people for making payment over the phone?

Balan M.  |  Expérience générale 
Évaluation :
5

Nice place. Good people.

Edward D.  |  Expérience générale 
Évaluation :
4

Knowledgeable and friendly staff

Karen C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachael M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry m.  |  Expérience générale 
Évaluation :
5

Have rented vehicles from this location and also used their storage facilities. Through all my interactions with the employees/owner of this location, I have been EXTREMELY impressed with both their friendliness and customer service.

Adam D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam D.  |  Premières impressions 
Évaluation :
5

The sales attendant was very helpful and stayed a few minutes longer to make sure we got our storage unit. We where very grateful.

Gordon D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie S.  |  Expérience générale 
Évaluation :
5

I found your services easy to use, and was impressed by the cleanliness of the building. The staff was well versed in all aspects of the operation and were a pleasure to deal with. The ease and efficiency of their services is to be commended. I would definitely recommend your location to anyone you needed it and would utilize it again if required!

Michelle O.  |  Expérience générale 
Évaluation :
5

I have no complaints about water St Peterborough U-Haul, they were there when I needed them most. Merci

Rhonda K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail C.  |  Expérience générale 
Évaluation :
5

Glenn is awesome. He solves every problem with patience and does not quit until there is a solution.

Janette P.  |  Expérience générale 
Évaluation :
5

all the staff are very friendly

jim r.  |  Expérience générale 
Évaluation :
4

The loading dock could be more accessible, by that I mean, stairs or a ramp in the centre of where people park

Gail R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebrina M.  |  Expérience générale 
Évaluation :
5

Easy peasy

Kelly W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda T.  |  Premières impressions 
Évaluation :
5

Excellent facility, just way too expensive for me, had to move to a cheaper facility.

Laura B.  |  Expérience générale 
Évaluation :
4

Amazing job by the woman at the counter who cleans trucks, assists customers and does administrative duty, she was great to talk to and made my choice to use Uhaul an easy one

Stephanie W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hassan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven G.  |  Expérience générale 
Évaluation :
5

I had a good experience over all with the exception of a few minor computer issues that were ironed out quickly

Amanda G.  |  Expérience générale 
Évaluation :
5

Patrick at the front desk was amazing! Unfortunately this was all unplanned and very stressful for us but he was super polite and went above and beyond!!

Tanner E.  |  Premières impressions 
Évaluation :
4

Jenna White at the Water St store in Peterborough was so helpful and accommodating. I would gladly work with her again. She was cheerful and driven to help find the best products for my needs.

Jennifer H.  |  Expérience générale 
Évaluation :
4

Sanitizer needed for public use carts

Jame B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle A.  |  Expérience générale 
Évaluation :
5

Amazing team, very helpful and accommodating. Would deal with them again.

Cary R.  |  Premières impressions 
Évaluation :
5

The staff were very friendly and very helpful. I have already recommended your location to a few people.

Sheila L.  |  Expérience générale 
Évaluation :
5

Excellent Staff Glen is lucky to have the staff he does. Elise ( Hope I spelled that right) , Patrick, and Susan were all extremely helpful. Thank you Folks!!

pete g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K.  |  Expérience générale 
Évaluation :
5

There is a young man who always helped me. We always talked about our pets. Best experience ever. He was so awesome. I spoke to glen one time and he was also amazing. I am so grateful.

Maria D.  |  Expérience générale 
Évaluation :
5

The staff member that assisted me was incredibly helpful.

Deanna G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail L.  |  Expérience générale 
Évaluation :
3

My only complaint is after having autopay set up when ordering the unit, I was charged a late fee for nonpayment the first month. I'm not sure what happened but I was very disappointed to be charged extra when I made sure that auto payment was set up day one.

Sydney T.  |  Expérience générale 
Évaluation :
5

I honestly would recommend U-Haul to anyome the staff are exceptional very helpful. I had a hard time understanding a few things and they helped me understand what they were explaining. I would give them 10 out of 10 stars.

Hannah F.  |  Expérience générale 
Évaluation :
5

Thank you for everything!

Paul L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shadreck c.  |  Expérience générale 
Évaluation :
5

Already left a Google review, y'all where awesome. 7pm is a little early for self-access storage units to close, but I'm sure the staff doesn't want to have to work late everynight, so it's understandable!

kevin b.  |  Expérience générale 
Évaluation :
5

Very highly recommended. Prices fair, service efficient and staff friendly.

Scott W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIM T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina Y.  |  Expérience générale 
Évaluation :
5

Staff was very accommodating and friendly. Made my experience moving in great!

matthew a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sian H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen C.  |  Expérience générale 
Évaluation :
4

Excellent staff. Will recommend to other people

Karen C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F.  |  Premières impressions 
Évaluation :
1

It smelled bad in our unit. Our belongings are ruined by the smell. Our ceiling height was horrible. You guys are crazy with what you charge for your units. We now have one that's 650 sq ft for 280100 $more than we paid you guys. The worst thing for me is the outrageous fees. I always paid my bill here and there a bit late but the fees were ridiculous. Way happier where I am now, I have 3 units and will give them a lot more business!

Meggan W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave R.  |  Expérience générale 
Évaluation :
4

The pre sign up on the web site is a waste of time. They had to redo the whole thing. And forgot to include the storage locker. Had to go back and butt in line and redo that portion as well. People in line already frustrated as it took quite a long time to process one person. When you're in a hurry and only have the truck for 4 hours and you waste an hour signing in its annoying. Had to ask someone for a shovel at loading bay. Was standing in a bunch of snow from the storm. When I returned the lady shovelled the spot for me. I would say they need a designated check in person who is fast on computer and not answering phones , getting workers organized, doing 11 other things. My order was interrupted several times which took even longer. Overall great people. Sign in process needs improvement.

Kelly C.  |  Premières impressions 
Évaluation :
5

We were really impressed by how easy the whole process was. It really helped lessen our stress to know that everything was secure while we were busy with renovations.

Chad R.  |  Expérience générale 
Évaluation :
4

Not being your best client; understanding staff helped

Amber W.  |  Expérience générale 
Évaluation :
5

everything went very smoothly

Phylis M.  |  Expérience générale 
Évaluation :
3

An acquaintance of mine happened to be there to rent a unit of his own and somehow the unit ended up in my name. To which point the uhaul tried to invoice me.

DONALD H.  |  Expérience générale 
Évaluation :
5

Thank you for being so helpful.

Phyllis N.  |  Expérience générale 
Évaluation :
5

Excellent service

Tristan M.  |  Premières impressions 
Évaluation :
4

We recommend a set of stairs at the back of the building in the storage area. We seniors can't "hop" up from where the cars park to the loading area so we had to walk down to the ramp.

Mary M.  |  Expérience générale 
Évaluation :
5

Everyone was great, explained everything thoroughly. The carts made it effortless and fast. The facility and staff are top-notch!! I really appreciate the free month too!! Thank you

Natalie M.  |  Premières impressions 
Évaluation :
5

Always great service here.

Amanda D.  |  Expérience générale 
Évaluation :
5

I have used the service a number of times in the past and have always had exceptional customer service. Thank you to Glen and his staff who made what stressful move easier.

Caroline M.  |  Premières impressions 
Évaluation :
5

Staff was helpful and friendly. Would recommend them.

Cheryl O.  |  Premières impressions 
Évaluation :
5

Great experience

Beverly S.  |  Expérience générale 
Évaluation :
1

Store manager was nuts.

Lindsey D.  |  Expérience générale 
Évaluation :
5

Helpful staff that got us set up with a truck and a storage unit. The first month free and it's truck rental was what pushed us to choose uhaul. Thank you to everyone for helping us get set up.

Keegan L.  |  Premières impressions 
Évaluation :
5

Always a pleasure dealing with the people at this location!

JOHN L.  |  Premières impressions 
Évaluation :
5

Worked well. Thanks.

Philip A.  |  Expérience générale 
Évaluation :
3

App didn’t work to pick up

Patrick A.  |  Expérience générale 
Évaluation :
5

Excellent all round. No complaints! Good job!

KATHY B.  |  Expérience générale 
Évaluation :
5

Glenn and his staff were extremely patient with my elderly mother and her challenges with the access code and alarm and many other items. A special big thanks personally to Glenn, Elise and Griffith.

Patricia J S.  |  Expérience générale 
Évaluation :
5

It was very easy to get to and easy to transport

Tuvya R.  |  Expérience générale 
Évaluation :
4

Very satisfied

David H.  |  Expérience générale 
Évaluation :
5

Very friendly , very clean, price is great!

Jennifer H.  |  Premières impressions 
Évaluation :
5

I loved it

blessing u.  |  Expérience générale 
Évaluation :
5

Very happy with the service and use of he facility

Karen M.  |  Expérience générale 
Évaluation :
5

Was a great experience.

JAMIE M.  |  Expérience générale 
Évaluation :
5

This was my first experience renting a storage unit so I didn't know what to expect. The customer service rep went out of his way to find me the perfect spot because of my handicap.

Mariann M.  |  Expérience générale 
Évaluation :
3

Long wait times to pick up uhaul and storage unit, but rest of service was good.

Melanie T.  |  Expérience générale 
Évaluation :
5

Excellent facility staffed by friendly, helpful staff.

FERGUS M.  |  Expérience générale 
Évaluation :
5

Glenn Dee went above and beyond the call of duty to help this senior citizen with a complicated move. Little things can make a HUGE difference during stressful times. I would definitely go back to him

Mary G.  |  Expérience générale 
Évaluation :
1

This is the worst company I have ever dealt with in Peterborough and I will never deal with them again and I am letting everyone know how you guys treated me

jenifer d.  |  Expérience générale 
Évaluation :
5

Glenn and Team at the Peterborough storage facility were phenomenal! We had a miscommunication booking through the call center, but Glenn smoothed everything over in person and was very understanding!

Alexander C.  |  Expérience générale 
Évaluation :
5

.

Lisa D.  |  Expérience générale 
Évaluation :
5

The storage facility is excellent. Access and security are very good. My only problem is the length of time to get service. There needs to be more staffing during busy times. Computer service is poor.

Lee B.  |  Premières impressions 
Évaluation :
4

Good overall erperience.

John S.  |  Expérience générale 
Évaluation :
5

Glen was great

Cynthia C.  |  Expérience générale 
Évaluation :
5

very clean, very secure feeling with lots of carts for convenience.

James B.  |  Expérience générale 
Évaluation :
5

Definitely would have no problem using this place again

Alli R.  |  Premières impressions 
Évaluation :
5

Great place , would definitely rent from there again in peterborough, ontario

Alli R.  |  Expérience générale 
Évaluation :
4

I liked the very helpful staff in the storage area of this U-Haul.

Dmitry P.  |  Expérience générale 
Évaluation :
3

ubox drop off was an hour late to load and was 45 minutes late at drop off to unload. Both times were chosen for a reason yet we had to wait both times.

Mark R.  |  Expérience générale 
Évaluation :
5

The lady that helped me was very nice and laid back and answered all my questions.

Cheyenne L.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly

mark c.  |  Expérience générale 
Évaluation :
5

Employees are very helpful and the manager went above and beyond to help us out

Matt P.  |  Premières impressions 
Évaluation :
5

Excellent

Marina B.  |  Expérience générale 
Évaluation :
4

Helpful and friendly staff

mark c.  |  Premières impressions 
Évaluation :
5

Very good service.

GEORGE G.  |  Premières impressions 
Évaluation :
5

Great!

CAROL V.  |  Premières impressions 
Évaluation :
5

But your employees seemed so worried about efficiency and productivity that they didn't get some of my jokes when I was at the service counter. You need to train them how to relax.

John S.  |  Premières impressions 
Évaluation :
4

Staff were very helpful!

David B.  |  Expérience générale 
Évaluation :
5

Very pleased with your service and facility.

Rodica M.  |  Expérience générale 
Évaluation :
5

We were so pleased with all of the services provided by uhaul. The staff were very professional and pleasant. Thks to you all for the assistance.

Marina B.  |  Premières impressions 
Évaluation :
5

wonderful

kathi c.  |  Expérience générale 
Évaluation :
2

Booked 26' got 15' ,6 $mileage adjustment nothing compared to extra time and use reguired. Moving too stressful enough. Local staff and site excellent though

Amber W.  |  Premières impressions 
Évaluation :
5

This is a great facility. Very helpful and friendly staff.

Gareth D.  |  Expérience générale 
Évaluation :
1

We were to get one 10x15 storage unit and it ended up a 2 units 1 10x10 and 1 5x10. It was up stairs. Very disappointed. We needed more storage so I went elsewhere.

Donna B.  |  Premières impressions 
Évaluation :
5

The woman who waited on us was professional yet warm and friendly. Loved the whole experience.

Roberta H.  |  Premières impressions 
Évaluation :
2

The lock uhaul sold me at a very expensive price for the storage became jammed and the key could not be extracted after a month. The staff declined to replace the lock or issue a refund.

Ibrahim R.  |  Expérience générale 
Évaluation :
4

One girl on checking out day was rude & yelled at customers like they were her small children. Next day she was rude. Otherwise, on the evening of checkin the girl working was excellent as was the mgr

Tammy R.  |  Expérience générale 
Évaluation :
5

Elyse & MacKenzie were very efficient and helpful.

Ben M.  |  Expérience générale 
Évaluation :
1

When people are on odsp they do not money to pay for the storage unit weekly

Ruby S.  |  Expérience générale 
Évaluation :
5

Jordan was extremely helpful in finding me the right sized storage unit, as well as booking my rental truck. He explained the features being offered, and walked me through the contract step by step!

Rick W.  |  Premières impressions 
Évaluation :
5

Elise was very informative, helpful and prompt in getting our storage arranged and the truck checked in. We appreciated dealing with a very professional representative

Ben M.  |  Premières impressions 
Évaluation :
5

All the staff were friendly and extremely helpful even when they were busy. We would recommend this facility 100 %

Tammy M.  |  Expérience générale 
Évaluation :
5

The staff were friendly and informative.

Alicia B.  |  Réservation 
Évaluation :
3

Should allow customers to pay for a couple of days if they have plans to move stuff out of the storage that are unable to move out when money is due

gabrielle b.  |  Expérience générale 
Évaluation :
5

Very Welcoming and informative! thank you!

Andrea H.  |  Réservation 
Évaluation :
5

Was perfect for my storage needs and would use again.

Caitlin M.  |  Expérience générale 
Évaluation :
5

Great service as always,thanks so much.

tim c.  |  Expérience générale 
Évaluation :
5

Staff member was pleasant and efficient. Premises is spotless. Cost is reasonable and competitive. Wish there was an elevator, but, ya, it was my decision to take an upper level space.

Ralph A.  |  Réservation 
Évaluation :
5

Over all my experience was great

Pam A.  |  Expérience générale 
Évaluation :
1

shocked my storage facility seems to have disappeared from your system! booked it under Ref. 848029-100849 in April'18 and have been paying on 7th of every month.Now no one can find it?? Im in dubai

gershwin t.  |  Expérience générale 
Évaluation :
5

No further comments.

philip r.  |  Expérience générale 
Évaluation :
5

I have no complaints so far.

gershwin t.  |  Expérience générale 
Évaluation :
5

Great staff. Manager is a really helpful guy. Thanks for all the help.

Gareth D.  |  Réservation 
Évaluation :
5

It took a while for the manager to send me an email confirming that I had moved out. I was worried that they would make me pay rent even though I was out. But it all worked out in the end.

Melissa U.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle 

Alison H.  |  Réservation 
Évaluation :
4

Great help with phone reservation. Front desk help was excellent.

DAVID P.  |  Réservation 
Évaluation :
5

Great experience will rent again

KAREN C.  |  Expérience générale 
Évaluation :
4

Rent was not to high, which was helpful for summer storage while seeking a stable living situation.

Brendan C.  |  Expérience générale 
Évaluation :
4

had issues which were resolved sufficiently and accurately with satisfaction koodo to the manager at 900 water st peterborough location

Heather K.  |  Réservation 
Évaluation :
5

The gentleman who served us was very nice polite etc

tracy c.  |  Réservation 
Évaluation :
5

Both times I was in your employees at the desk were helpful, respectfully answered ally questions and took time to ensure I understood what I was renting.

Shirley H.  |  Réservation 
Évaluation :
1

I rented 2 u-haul shipping boxes from fort McMurray delivered to Peterborough, on. I was told they would be in Peterborough by July 27, 2018. didnt get them till Aug 08.. 13 days late. no refund!!

Erica O.  |  Expérience générale 
Évaluation :
5

Employees are very helpful and friendly. I had to switch units, but it was not a big deal. Thanks, Angie

ANGELA C.  |  Réservation 
Évaluation :
4

Close to my home so convenient. Nice clean secure facilities. Nice to be able to come and go as I needed to.

Heather R.  |  Expérience générale 
Évaluation :
4

We will return again

stacie h.  |  Expérience générale 
Évaluation :
5

We found that for a Saturday, and end of the month there should have been more staff available. Current staff are excellent. Very professional.

judith l.  |  Expérience générale 
Évaluation :
5

Merci.

Debra Lynn B.  |  Expérience générale 
Évaluation :
1

Major mistake were made. I was sent home with an empty U-box instead of a box full of my stuff. Glenn seemed very rude when he came to pick up the box.

Christopher D.  |  Expérience générale 
Évaluation :
5

loved the experience

Claire R.  |  Expérience générale 
Évaluation :
5

Best storage in Peterborough!

JASON M.  |  Expérience générale 
Évaluation :
5

Couldn't be more served and looked after.

jim w.  |  Expérience générale 
Évaluation :
5

Easy access and really appreciated the community donation drop-off corner for items we no longer needed

Duncan A.  |  Expérience générale 
Évaluation :
5

S.O.

elohor i.  |  Expérience générale 
Évaluation :
4

the website navigation for paying was terrible and I got charged a late fee because I couldn't access the payment area easily. It should be the first thing you see.

David B.  |  Expérience générale 
Évaluation :
5

Storage was in an excellent location, clean, secure and friendly staff.

Patti S.  |  Expérience générale 
Non reviews have been submitted for this location.

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