First time doing mobile pickup and drop off. It was fairly easy.Miguel G.
Customer Reviews for U-Haul Moving & Storage of Pflugerville
Pour nous contacter
Pflugerville, TX 78660
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tammy G.
I or family have used this location for years. We'r have never had any problems. Quick in and out service. Fortement recommandé!ERICA C.
The front window was really dirty made it hard to see at night, and the brakes are going out on this truck making it hard to stop. Over all my experience was fine.VERONICA F.
Le client n'a pas laissé de commentaire.ALEXC F.
Le client n'a pas laissé de commentaire.LAUREN P.
I was charged for not fueling up to where it was supposed to be which is not true. I did fuel it back up and it took a long time to get my truck. If it was a fair game, time it took for me to get my truck should be compensated and I shouldn't be charged for fuel (even though I filled it up).SIDDHARTH G.
Le client n'a pas laissé de commentaire.JOB S.
Virtual check-in was a pain. Bottom line: I was unable to do it virtually. The person I chatted with accused me of having a fake ID. My expiration date on my TN drivers license is 00/00/0000 because the state of TN grants a Code 30 to active duty military personnel so it doesn't expire as long as you remain active duty. I checked in in-person and it was fine but the virtual point of contact was not user-friendly.Nicholas C.
Excellent service à la clientèleMONICA B.
You need to change the online settings. They closed at 5 but the google map says 6pm. My guy arrived at 5:07 and we had to reroute the situation.SIIM B.
Easy drop off, with helpful staff.GEORGE LEONARD I D.
I reserved a (2) furniture dollies and a hand dolly with a strap for large furniture. Neither were with my reservation and I was told "It happens". "Yeah, too bad". Absolutely the worst place I have ever rented from and I have moved more than 40 times. Cannot believe your "professional" team responded that way. By the way, the dolly with a strap was given to a lady just in front of me even though she did not reserve it. Same with the other furniture dolly to another person. What is a reservation for if you do not honor it?Michael N.
Le client n'a pas laissé de commentaire.Dhirendra B.
Le client n'a pas laissé de commentaire.ESMERALDA J.
I was able to get a truck rental late in the day without issue along with a dolly, blankets, and boxes. I had to extend my rental by one day and was able to do so with a quick phone call. They answered my questions quickly and everything worked as needed. Excellent service all around.ROBERT S.
Le client n'a pas laissé de commentaire.Garren T. | Online Move In
Le client n'a pas laissé de commentaire.SCHNEYDER J.
Le client n'a pas laissé de commentaire.DUNCAN EDWARD M.
Thank you for a fast and smooth transaction picking up and returning. Staff was knowledgeable. I will rent again here. Hope one day this location offers weekly rates like the certain U-haul locations do in Avondale, Louisiana. Thank you for a good experience at your location.HALIMA M.
Le client n'a pas laissé de commentaire.BRIAN S.
The overall process for truck rental was exceptional. I did everything online and even made some last min changes. It went well for pick up and drop off. The online system rented an inaccessible space, but the onsite manager quickly got us into another unit so that we could back up the 26 ft truck and unload much easier. Such great customer service!!! The only suggestion would be that the storage facility wasn't as clean and well kept as I'd expected it to be...looks older and cluttered/ in disarray.Melinda L. | Online Move In
Le client n'a pas laissé de commentaire.Michael J.
Le client n'a pas laissé de commentaire.Francis H.
Le client n'a pas laissé de commentaire.JAMES T.
Le client n'a pas laissé de commentaire.Ceddric L.
Y'all are just busy over there people pulling in people pulling out, people trying to rent or get propane. You might need more outside folks but overall it was greatKaren G.
It took me less than a minute to check out, but does seem they could use a few more staff.... or might've just been an exceptionally busy day.JA S.
Check in was very slow. It was very unclear to me how to do it on my phone, and no one came out from the store for about 15 minutes while I waited in my truck to return my trailer. I assume it was because of the time of day (about 5:30 .p.m.), but it still was frustrating. While I waited three more trucks lined up behind me, so I was a bit concerned I could navigate out of the parking lot, since thre were trucks all taking up most of the ways out of the lot. However, I would say that the equipment worked perfectly and was very reasonably priced--less than 1/2 the cost of the same trailer at Home Depot, so i don't feel overly concerned about the wait. Just wish it had been faster.WILLIAM G.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.Meletios F.
Please inform the customer that the after hour truck return doesn't work for Android users.KUNWARDEEP S.
Run the AC in the lobby. I had to go to my car to cool off for a sec while waiting to get my keys.Melodie E.
Travel from Austin to Jacksonville Florida with no air conditioning. Very uncomfortableGUSTAVO P.
Mavis was super helpful.CHAUNCEY J. | Expérience générale
Le client n'a pas laissé de commentaire.Tanya R.
Le client n'a pas laissé de commentaire.SELENA W.
Le client n'a pas laissé de commentaire.LAQUITA B.
Great Service and Wonderful employees at this Pflugerville Tx. locationELVA P W.
The personnel working on 9/21 at almost 7pm was so helpful and really friendly and respectful. Regardless of how busy it was and only her working she made sure to let me know what was needed of me.Ralani M.
The team here was very nice and helpfulSEAN G.
Only issue I had was the gas gauge was incorrect. I drove less than 12 miles. However, your representative made the adjustment and I appreciate that. Merci.Ramiro N.
Le client n'a pas laissé de commentaire.JAMIE S.
I walked in on time for my reservation. Then I was hot with the bad news. My truck was not there. Uhaul strikes again I thoughtâ€¦ seems to be a pattern. I asked if they could check around, no luck. No store in the area has a truck the size that I need. Then Mavis pulled a super epic Hail Mary of a move. She was able to get me into a one way truck for the day. You snooze you lose. Someone was late for their truck rental by 2 hours. So she was able to get everything smoothed over with me. Talk to Mavis for the VIP treatment! She's good.JACOB W.
The young man too my keys and said I was ready to go. Next morning I get a call asking where is the truck. It had me worried for a while then my receipt came through.CANITA P.
Le client n'a pas laissé de commentaire.David C. | Online Move In
Le client n'a pas laissé de commentaire.Andrew I.
Le client n'a pas laissé de commentaire.CHARLES P.
The employees at this location went out of their way to accommodate meâ€¦most appreciated.MICHAEL M.
Young lady was polite, informed and helpful.MARLA C.
Le client n'a pas laissé de commentaire.Devin H.
Le client n'a pas laissé de commentaire.JAMIL M.
parking lot is super tight, would be helpful to have a second entranceNICHOLE B.
Le client n'a pas laissé de commentaire.Khang Long H.
Le client n'a pas laissé de commentaire.HERNAN G.
The App is a bit buggy at times, like its hard to click on to check that we read the term of service. And when we return the truck, the App wont let us upload the picture for odometer. Every time we upload and click continue, it will ask us to upload again and again. The contactless rental concept is great, but actual execution has a lot to be desired.Chin L.
Great Staff and always Great Customer Service.DAVID B.
Kinda hard to get a phone call through because this is a busy location. Overallâ€¦..This is my favorite location to rent trucks and other equipment! The entire staff is awesome!ELLEN W.
Le client n'a pas laissé de commentaire.ELENA M.
Merci.HUNTER P. | Expérience générale
Make sure the gas tank is full before renting it out, or indicate how many gallons it takes per 1/8 tank. It was just above 3/4 and I ended up filling it up (spending my own money) because I had no idea how much it would take to get it back there.Andrew B.
Excellent service à la clientèleJamie S.
We appreciate the customer service we received securing the trailer for our moving task! The outside attendant was very nice and helpful. Keep up the good work!LESLIE M.
Le client n'a pas laissé de commentaire.Leo M.
I had a great experience and I was explained all the options I had in order to make the best decision for me. I think it would be helpful when somebody rent a trailer to let them know that they need their lights connection for the trailer.MIGUEL S.
Le client n'a pas laissé de commentaire.LINDSAY W.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.Kristina H.
Le client n'a pas laissé de commentaire.WILLIAM B.
Returning the equipment after hours was a little tricky because I'm not that techy but I worked it out. Instructions on web site need to tell you earlier that google chrome will let you take the picture of inside of trailer. Now that I know that it will be easier and faster next time.HOWARD M.
Even with a line, they had a much faster check-in/check-out process than many u-haul locations I have worked through in the past. Quick & efficient.Nathan B.
Customer service is great. All employees are always very helpful at this location.LISA R.
Arjun was great. As long as you have employees like him customers will be happyMichael R.
Le client n'a pas laissé de commentaire.CELESTE L.
Hard to get the trucks in and out when it gets a little busyINWARD R.
Le client n'a pas laissé de commentaire.Blake P.
Le client n'a pas laissé de commentaire.PETER R.
I use this location because it's big and they have plenty of trucks. The staff used to be friendly. The woman I dealt with when I went in yesterday wasn't masked and clearly didn't care to give good service. She seemed bored and displayed zero emotion. My complaint was that I did the order through the app so I wouldn't have to go to the counter at all (like it says on the website). Well, I had to go to the counter anyway, despite the claim on your website. She didn't care about anything I said and went through the documents super softly and quickly in a hard to understand accent. I just wanted to get out of there. I'll try one of the other locations next time. They're always professional and courteous. Truck was fine, but had A LOT of play in the steering. I liked that I could mention that when I checked the truck in online.KEITH V.
Le client n'a pas laissé de commentaire.OLIVIA S.
Le client n'a pas laissé de commentaire.JENNIFER V. | Premières impressions
Pls have someone call meJOHNNY M.
Poor communications by one of trhe attendenceFRANK R.
Staff was helpful, so my recommendation is to keep up the good work.CHRISTOPHER K.
Le client n'a pas laissé de commentaire.Jacob T. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD L.
Le client n'a pas laissé de commentaire.JONATHAN S.
yard condition is less than desirable - unpaved road, congested, . . .Louis C.
ExcellentBEVERLY RENEE A. | Expérience générale
Le client n'a pas laissé de commentaire.JACOB H.
Le client n'a pas laissé de commentaire.RICARDO L.
Le client n'a pas laissé de commentaire.ADRIAN G.
Le client n'a pas laissé de commentaire.Christine H.
Very easy no hassle transaction.MICHAEL K.
Better customer service in pick up and return. More staff needed.JOYCE E.
Easy to rent, available as promised and everything went well.SIBYL L.
While I was at location picking up my truck with a good experience. Another customer was also at location picking up truck he reserved online. It was a different price when he got in office. The associate that was assisting him was not using good customer service. The customer said to her, i understand what you are saying and the associate came back & said to customer, I don't think you understand what I am saying. And she acted like she didn't want to find a solution for him. Associates need to find other words and phrases that are not negative or condacending!THELMA B.
Thank you for your helpCynthia R. | Premières impressions
Le client n'a pas laissé de commentaire.Heather M.
To return truck was not uploading pictures taken. Now I am being billed multiple cleaning charges for no reason. Not satisfiedJULIANNA L.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.Matthew K.
The payment dates and the date you pay for a storage unit is terrible they want you to pay for the next month less then a month after you get the unitDonald A. | Expérience générale
Le client n'a pas laissé de commentaire.Susan K. | Expérience générale
Le client n'a pas laissé de commentaire.DOUGLAS M.
dropoff was easy and greatROBERTA M.
Le client n'a pas laissé de commentaire.ARLEY F.
Check out the trucks first before you rent them.Susan K.
The truck was clean except for bird droppings all over the front. This might have been caused by the truck being parked under a tree. The experience was good overall, but the process for reviewing the condition of the truck was a bit cumbersome. The pictures of the truck condition were hard to see, so I had to upload my own with comments about some pre-existing damage.Keith J.
Le client n'a pas laissé de commentaire.Cynthia G.
We have been trying to return our storage and one of the employees is very rude and unhelpful. When I let her know I couldn't get into the gate to retrieve the lock she stated I must for this current months even though we were returning the storage she the proceeded to argue about how it can't be released until payment is made and come back tomorrow when the manager has returned. The next day I missed the call from the manager and when I called back she answers the phone but denies the conversation and refuses to let me speak to the manger not only that she denies me leaving the keys with her and says I need to return the lock. She rose her voice, lied and now I have to go back up there to argue with her. I am nine months pregnant on top of all of this. You need to have employees who want to do their job.CHELICIA M. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B. | Premières impressions
Le client n'a pas laissé de commentaire.Juannetta B. | Expérience générale
Staff was very nice and professionalGabrielle W. | Online Move In
Le client n'a pas laissé de commentaire.geohnita c. | Premières impressions
The whole staff is very helpful. I have to say this is the first time, I had such great service at U-Haul. Thank you all for a great moving experience!Magdalena A. | Premières impressions
The manager is very professional and helpful.igor k. | Expérience générale
Le client n'a pas laissé de commentaire.RASHEEDA D. | Expérience générale
Le client n'a pas laissé de commentaire.Deidre G. | Online Move In
I like that you can do all your registration online down to getting your key. It was great.sally b. | Online Move In
Le client n'a pas laissé de commentaire.Ebony J. | Premières impressions
Very friendly and accommodatingAMINATA T. | Premières impressions
It was a good experience all over again, and I will continue to go back again whenever I need to! Thanks !!JOE THOMAS U. | Premières impressions
Le client n'a pas laissé de commentaire.canisha J. | Expérience générale
Le client n'a pas laissé de commentaire.GINA B. | Expérience générale
Friendly and excellent service.kashonno j. | Premières impressions
Very friendly staffAMINATA T. | Expérience générale
Le client n'a pas laissé de commentaire.Susan K. | Premières impressions
Le client n'a pas laissé de commentaire.Anita J. | Expérience générale
Le client n'a pas laissé de commentaire.Rebekah S. | Expérience générale
I am a 30+ year renter of the two storage units at this site. Always had excellent service, and very pleased with units of this entire time.PHERABY N. | Expérience générale
Very thankful for easy processJuannetta B. | Premières impressions
Le client n'a pas laissé de commentaire.chamagne w. | Expérience générale
Le client n'a pas laissé de commentaire.DIANE H. | Expérience générale
I have been using you guys for some time and I have always had a pleasant experience.FELICIA C. | Premières impressions
nice friendlyAnita J. | Premières impressions
Le client n'a pas laissé de commentaire.KAYLA R. | Premières impressions
Y’all charged me even when I turned in the keysJordan P. | Expérience générale
Le client n'a pas laissé de commentaire.GimJom F. | Premières impressions
The manager Arjun is a top notch professional. One of the best if not best I have ever dealt with. Thanks for the great serviceigor k. | Expérience générale
Le client n'a pas laissé de commentaire.Antonio H. | Premières impressions
Le client n'a pas laissé de commentaire.Enrique A. | Premières impressions
Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!igor k. | Premières impressions
Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...wayne t. | Premières impressions
Le client n'a pas laissé de commentaire.Terri B. | Premières impressions
Le client n'a pas laissé de commentaire.Jose S. | Premières impressions
I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.Michelle N. | Online Move In
Great and quick service with information provided for a truck and storage rentals!Manuel T. | Réservation
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