Le client n'a pas laissé de commentaire.BRIAN A.
Customer Reviews for U-Haul Moving & Storage of Pflugerville
Pour nous contacter
Pflugerville, TX 78660
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ebony J. | Premières impressions
Le client n'a pas laissé de commentaire.Martha G.
Would have been nice if they had propane fixed - it has been broken for weeks. I wanted to get some when dropping off my rental.Robert C.
Le client n'a pas laissé de commentaire.AMINATA T.
It cannot take thirty minutes to process each customer. At the rate I saw, this location could service a maximum of 24 clients a day. At 100 $per person, you would not make enough revenue to cover your expenses, not by a long shot. Just process people quicker.DILLON W.
Le client n'a pas laissé de commentaire.VICTOR V.
Very nice people.PAUL L.
No improvements but comments.. Truck handles well and the trip was a breeze! Very handy to return it at new destination than driving it back to pick up location. Especially when you're moving.RICHARD K.
Le client n'a pas laissé de commentaire.CURT O.
Not claiming I used 5 gallons of gas for a 16 mile total roundtrip would be a great start. I put over a gallon back in before returning it to make up for what was used, so the math doesn't add up at all.Holly B.
Very friendly and accommodatingAMINATA T. | Premières impressions
The self-checkout after-hours is definitely a benefit, but takes a masters degree (or a new generation comfortable with a smartphone) to successfully complete. I think this is the way of the future, but was a little non-intuitive and arduous to get it completed for a retired person. Any chance of simplification? Can the customer do a minor effort and have the U-Haul staff do the rest? Also, my location was under construction and it was never conveyed to me where the key drop-off box was located. I had to "go rouge" and walk over to the construction site to find the drop-off box. Highly non-customer friendly. FYI, before retirement, I used do do this stuff as a living for Dell Computer. Please take this feedback seriously. I don't normally give it, but I was impressed with the self check-out app that was created. Hats off to the folks trying to get this right.KEVIN J.
Le client n'a pas laissé de commentaire.MARIO ALONSO I.
It was a good experience all over again, and I will continue to go back again whenever I need to! Thanks !!JOE THOMAS U. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW A.
Le client n'a pas laissé de commentaire.Amanda W.
I was disappointed because I was charged the after hour drop off charge when I delivered the rental back to the store before 6pm.LOWELL B.
Le client n'a pas laissé de commentaire.Patricia A.
Employees were not wearing mask almost NONE of the 5 I saw at the pick up time. Also when I dropped. This is unacceptableRICARDO S.
The front desk agent Trena is very rude and unprofessional speaking to me in a way I would never allow my employees toJoann A.
Le client n'a pas laissé de commentaire.OSCAR G.
Le client n'a pas laissé de commentaire.NIKITA F.
Le client n'a pas laissé de commentaire.MATTHEW D.
Le client n'a pas laissé de commentaire.JABO W.
Le client n'a pas laissé de commentaire.MANUEL L.
Le client n'a pas laissé de commentaire.April H.
Le client n'a pas laissé de commentaire.canisha J. | Expérience générale
Le client n'a pas laissé de commentaire.GINA B. | Expérience générale
Friendly and excellent service.kashonno j. | Premières impressions
I was given the wrong truck and now your charging me extra for miles I did not useDiana B.
Le client n'a pas laissé de commentaire.Maksim D.
Le client n'a pas laissé de commentaire.ROBERT B.
Le client n'a pas laissé de commentaire.JASON T.
Le client n'a pas laissé de commentaire.Glenn C.
Le client n'a pas laissé de commentaire.David R.
Kind of a dump but service on the return was good.Jerry F.
Was quick and I barely had to do a thing.ERIC Y.
Todo excelenteraul B.
Check gas gauge. We found it more on emptySAMUEL W.
I really appreciated the availability and the different options. Good price tooCarlos L.
Le client n'a pas laissé de commentaire.DIANA G.
Very friendly staffAMINATA T. | Expérience générale
Le client n'a pas laissé de commentaire.Susan K. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERT R.
Professional and polite.Willie F.
Le client n'a pas laissé de commentaire.LACRYSTAL H.
Le client n'a pas laissé de commentaire.GINA B.
Staff were great. I do not remember the girls name who checked me in. Adam was great when we dropped off. While I know you are trying to upsell the rental of a hand truck by having one in the truck but it takes up space when we did not need it and would rather not have had it in there especially since it can't be moved without breaking the seal.CHRISTIAN W.
Le client n'a pas laissé de commentaire.YVETTE M.
Le client n'a pas laissé de commentaire.MICHAEL H.
nice staff willing to assist!Nathan G.
Le client n'a pas laissé de commentaire.kevin F.
The truck share app is terrible. It kept freezing and I had to go inside and the clerk told me that it happens to everyone. When you get to the upload a picture of yourself it doesn't do anything.DAVID F.
Great service and assistance with trailer.Robert C.
Online check in still required waiting in line for 30 min and difficult to find anyone when returning vehicleKeevin M.
Truck was older, sun visor is broken on driver's side. Box of truck was not sweeped up.JEFFREY W.
Employ wearing mask on chin.DEVANAND M.
Le client n'a pas laissé de commentaire.MAHESH W.
Le client n'a pas laissé de commentaire.MARK R.
Le client n'a pas laissé de commentaire.Anita J. | Expérience générale
Can never this location to answer phoneRafael S.
Le client n'a pas laissé de commentaire.HIEDI P.
Le client n'a pas laissé de commentaire.Judith M.
Le client n'a pas laissé de commentaire.ETHAN B.
Le client n'a pas laissé de commentaire.ARLEY F.
Mobile check in and return didn't work. Couldn't recognize location, Couldn't recognize location barcode, everything had to be done manually in the office during business hours at the endCarlos V.
The staff are polite and very helpful!NOLAN P.
Dirt parking lot was a mess. Get some asphalt!Paul E.
Very accommodating staff! Overall very easy processLinda W.
Le client n'a pas laissé de commentaire.Paul D.
The drop off went very smoothly.DAVID L.
I've used this location twice this week and both times they have overcharged me on gas.CHARLES W.
Le client n'a pas laissé de commentaire.DANIELLE P.
Le client n'a pas laissé de commentaire.Rebekah S. | Expérience générale
I am a 30+ year renter of the two storage units at this site. Always had excellent service, and very pleased with units of this entire time.PHERABY N. | Expérience générale
This is not the locations fault, but when we dropped off the trailer, there was two men going through the dumpster. We thought they were going through the returned equipment too. If they were employees, they did not have identification on nor did they speak to us. Would recommend cameras, could not see any. We could not get out if there fast enough, very creepy and unsafe.CRAIG J.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.SARATH P.
The ladies at your office are so hospitable and professional but most of all helpful I will always come there when I need your services thank you and give them a rise that office will not be the same if not for their work effort I would hire them to work for me today please appreciate them... thank youANTONIO J.
Le client n'a pas laissé de commentaire.DANIEL T.
Le client n'a pas laissé de commentaire.TAMRAT B.
Great service thank you all , specially the lady checked out after working hours thank you!!!HARRIS M.
Le client n'a pas laissé de commentaire.Mario M.
I was given an old model auto hauler. My vehicle ended up being damaged. The hauler did not have any traction for my car to get. And the metal was rusted out. Definitely frustrated that my car is damaged on the undercarriage. Not recommended.ANGEL L.
All the people that work here for Uhaul are very nice and politeTONY G.
Very thankful for easy processJuannetta B. | Premières impressions
Le client n'a pas laissé de commentaire.chamagne w. | Expérience générale
Good job!YONG L.
The woman at the front desk was very helpful, but the guy who was outside (who was supposed to show us where the car was), was nowhere to be found. We were looking around for the employee who was supposed to be out here & then noticed some young guy on his phone in one of the trucks. We went over to him & he just ignored us while we were trying to get his attention. He was annoyed that his phone time was interrupted & gave us the keys without saying anything. Then he immediately tried to return to sitting in the truck & scrolling on his phone. When we asked which truck it was, he looked at us like we were idiots & told us that it was over there (he pointed to a whole row of trucks that were the same size). We asked him to specify, & he got an attitude with us & said, "It's the one I'm pointing at!" All of the trucks were lined up right next to each other, so it was difficult to tell which was which. He told us that we would eventually figure it out & then returned to his truck where he continued to scroll on his phone. I watched him do the exact same thing with the next customer & that customer was just as shocked at the extremely poor customer service. That customer also ended up being just as confused as we were about which truck was theirs. My boyfriend used this u-haul location before & said that this same guy gave the same "zero fucks" attitude as the last time he was here. Management really needs to have a talk with this guy because he's negatively impacting this location's business.MAE S.
Le client n'a pas laissé de commentaire.Antonio H.
Great customer service!BARRY KENT H.
Le client n'a pas laissé de commentaire.Dan K.
Office personnel were courteous and prompt. Great customer experience.Jose N.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Alice C.
Le client n'a pas laissé de commentaire.LANCE N.
Le client n'a pas laissé de commentaire.Juan E.
Le client n'a pas laissé de commentaire.Veronda G.
Everything was perfectPius B.
Everything was excellentAdella S.
Le client n'a pas laissé de commentaire.Naser A.
The lady upfront was rude and lazy, the equipment was ok, van had a weird smell, the only thing that saved this location was the nice guy working on the field, he helped me locate the van I rented and also helped me with the check out when I returned it, I wish I notated his name, he was wonderful and helpful!KARINA A.
Le client n'a pas laissé de commentaire.Evelyn H.
Le client n'a pas laissé de commentaire.DIANE H. | Expérience générale
I have been using you guys for some time and I have always had a pleasant experience.FELICIA C. | Premières impressions
Worst experience. Reserved online for the no contact service. Call and ask if brother can be added and pick vehicle up and was told yes. Brother there to pick up and they ask for my card even though I had reserved and truck was held with my card information. My brother was the only person there at this time. He calls to tell me so I told him on my way and be there in 15 mins. He told rep I was coming with card after the type of debit card he had didn't work. He then notice a lot of people coming behind him and suddenly a long line so he step a side. The long got long so he stepped outside. I got there shortly because I live 3 mins away. When I got there they told me that the largest truck I reserve hasn't been brought back yet. My brother came in and said the truck was just here. They then proceeded to say yes it was here but we gave that one to someone else that wasn't reserved. They said we were expecting one to be turn in by now but they are late turning in. I then had to go out my way to go get truck at another location which was waiting my time to move and cost additional pay to my movers because they had to wait an additional 1hour and a half to start. Also, this caused me to have additional gas fees there and gas fees to take back. The 3 Points location is exactly across the street of my new place which would have saved me gas and money. Very Unsatisfied.Ruby S.
Le client n'a pas laissé de commentaire.CARLOS A.
nice friendlyAnita J. | Premières impressions
Le client n'a pas laissé de commentaire.KAYLA R. | Premières impressions
Smile more.Elroy S.
Y’all charged me even when I turned in the keysJordan P. | Expérience générale
Ofert water to customerGENARO H.
Le client n'a pas laissé de commentaire.GimJom F. | Premières impressions
The manager Arjun is a top notch professional. One of the best if not best I have ever dealt with. Thanks for the great serviceigor k. | Expérience générale
Le client n'a pas laissé de commentaire.Ken R.
Individual at the desk kept checking his cell phone while helping other customers, spent 15-20min in line waiting to be helped. the truck floor bed had a lot of dirt on it, when I indicated the truck was not clean, got hit with a 25$ clean up fee.DOMINIC S.
Le client n'a pas laissé de commentaire.ALEXIS S.
Le client n'a pas laissé de commentaire.MUSTAFA K.
Le client n'a pas laissé de commentaire.Antonio H. | Premières impressions
Lo recomiendo al 100 % gracias por todoMailin T. | Expérience générale
Le client n'a pas laissé de commentaire.JULIE W. | Expérience générale
I should have been told that I can pay the main UHaul company, when I can't get through to the actual site. DMDonald M. | Expérience générale
Le client n'a pas laissé de commentaire.Enrique A. | Premières impressions
Arjuna, the manager is so professional, respectful. The staff is the same way as their manager. They all go extra mile to make sure I was taken well care off. I use to go to many Uhaul location but nowadays I prefer going to that location. Good job yall!!!!!igor k. | Premières impressions
Le client n'a pas laissé de commentaire.Spencer M. | Expérience générale
Staff very friendly, helpful and efficient. Easy access clean facility and fair rates.maria g. | Premières impressions
Le client n'a pas laissé de commentaire.KENT M. | Expérience générale
Excellent customer service... Professional at its finest as the general manager of that location... Seem to be extremely knowledgeable on the move-in process...wayne t. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony W. | Expérience générale
Le client n'a pas laissé de commentaire.Yoskieka W. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela S. | Expérience générale
The staff was very friendly and helpful. Had a great experience renting a unit here.Christi A. | Expérience générale
Le client n'a pas laissé de commentaire.Terri B. | Premières impressions
Le client n'a pas laissé de commentaire.Ketraysha T. | Expérience générale
Clean Secure Staff availableShaquaya L. | Expérience générale
Le client n'a pas laissé de commentaire.Donna M. | Expérience générale
Le client n'a pas laissé de commentaire.carlette j. | Expérience générale
Le client n'a pas laissé de commentaire.Jose S. | Premières impressions
Le client n'a pas laissé de commentaire.kristie h. | Expérience générale
The storage unit leaked and had very poor pest control. Staff was informed about the leak but never did anything. Left my things there only because I didn't have an option to move them out until now.LISA M. | Expérience générale
Le client n'a pas laissé de commentaire.Rosalyn S. | Expérience générale
Le client n'a pas laissé de commentaire.Gary S. | Expérience générale
It one clerk that work there remember my name, She are very nice. It said alot when you remember a customer name. I don't remember her name, but I remember her smile. She a African American that love her job and customer. If she having a bad day you would never know. She have great customer service. Well the the whole crew do. That why I always go back to that location.Mary J. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWN E. | Expérience générale
I was easily able to upgrade my unit after registering online. The service was friendly and helpful. I've made several trips already and everything is going great.Michelle N. | Online Move In
I am very satisfiedLong T. | Expérience générale
Anthony and his team are very helpful and patient. I STRONGLY RECCOMEND THEM TO GET A RAISE OR BONUS, LOL. THEY CAN HAVE A FULL HOUSE, AND ONE BY ONE THEY TAKE CARE IF US CUSTOMERS. 2 THUMBS FOR THEM!Louie E. | Expérience générale
The staff was extremely knowledgeable and helpful! They made the experience a breeze.michele d. | Expérience générale
Prices are steadily increasing for the units, there are other places in town that are cheaper and have wider spaces in between units that make it easier to drive through when other people are moving.Octavio C. | Expérience générale
Very nice staff- even during their busy stressful times they handled everyone with respect.Nicole W. | Expérience générale
The staff at the U-Haul office were friendly and efficient. Carmen was very professional and helped customers with a pleasant attitude. I highly recommend this U-Haul location.Diana H. | Premières impressions
Friendly staff very helpful and location convenientMaria C. | Premières impressions
The lady at U-haul was nice kind and really kind. She showed me how to do everything. Including where to turn the truck in at.Tasane H. | Premières impressions
Great Customer Service.Gregory T. | Premières impressions
My move was affordable because of the rates of my rental and storage.NICHOLAS T. | Expérience générale
Great service, the only reason I gave 4 stars instead of 5 is due to the water that leaked into my unit.Tamara S. | Expérience générale
S.O.Tarence B. | Expérience générale
Because I was uncomfortable backing the trailer into the spot they wanted the person was extremely rude and angry about my decision. There is no way I would recommend this location to anyoneWilliam B. | Réservation
S.O.Tarence B. | Réservation
Keep up the great workJonathan N. | Expérience générale
Great serviceMichael R. | Réservation
While this facility was not at fault, disappointed with UBox, started to fall apart in transit, had to be power drilled back into place, we couldn't take to our home, belongings were drilled into.William K. | Expérience générale
El area donde estaba mi estorag no avian lusesMaria R. | Expérience générale
Great and quick service with information provided for a truck and storage rentals!Manuel T. | Réservation
I was satisfied with my storageRebecca S. | Expérience générale
the black lady is rude wuldnt take my lock off sayn i got to pay again in three days so she gone wait I got another storage unit elsewhere wen i go get my things she say u owe and i just paid.Robert M. | Expérience générale
First time to use Uhaul services and I was very impressed. Merci.Silvestre G. | Expérience générale
The customer service was awesome and no complaints at all. I would definitely recommend them againandrea r. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Propane service delivered straight to your door!
We have the largest selection in the industry!