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Elizabeth S.Customer Reviews for U-Haul Moving & Storage of Pharr
Testimonials From Recent Customers
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The staff is totally professional
Jose G.Staff was very professional and knowledgeable of the installation. Store and outside area is very clean. Will I go back to this location 100 % YES. No improvement needed on this location.
MIGUEL G.Excelente service Erik is very helpful and friendly
MARCOS S.Great service, ver quick and straight forward.
BLADIMIR N.Every single worker was great! Friendly and helpful!
Linda B.Boxes were left in trailer. I had to go out of my way to dispose of them. No discount or anything. Just documented the complaint.
Ruben L.The location that was given to me for drop off when I picked up the uhual was not a drop off site and I went to 2 locations that were apparently drop off sites as well and they were not accepting. I drove 2 hours extra looking for a drop off site in San Antonio.
Alan H.Representative by name of Eric was very patient, great customer service skills and great overall personality.
robert P.Aucun
Raul A.To: Whom it may concern From: Carlton Weaver (210) 684-3777 Subject: Incident Report for U-Haul, MovingHelp, McAllen Police Dept. My name is Carlton Weaver. I am a former investigative reporter and talk radio host, now retired. I just bought a home in my home town of San Antonio where I plan on living out the rest of my days. Two loaders from Danny's Helping Hand arrived at my apartment, in McAllen Texas, at approximately 11:30pm Thursday April 23rd. They both seemed nice enough, one of them named Isaac was a young man blistered with amazing tattoos, and both loves to talk everything about God and the written word, which was very interesting. At one point they even had us all holding hands as they prayed away my brother's ankle pains, and my back pains. I am 69 years old and live with my brother James who is 61. We both felt relaxed and unguarded in their presence as we were all working together loading up the U-Haul. One of the last items to be packed was my brothers 9mm pistol, which he removed from his night stand, inserted in a secure holster, and handed it to me, which I inserted in one of the last remaining boxes to be loaded onto the truck. The pistol was his Sig-Sauer 9mm pistol, model 2022. When Isaac, who claim to be the owner of Danny's Helping Hand, saw my brother holding the pistol, he offered to buy it for $300. My brother said no and handed me the gun, which once again, I placed in one of the last remaining boxes. After Isaac and his partner loaded the last remaining boxes on the truck, my brother and I remained in the apartment cleaning up. I tip these guys $140, and shortly after they left, I had a bad sinking feeling come over me. I rushed over to the back of the U-Haul to the box where the gun was stored, and sure enough the gun was gone. I called Isaac and he offered again $300 for the gun if he came back over to the U-Haul and found it. I did not agree but he did come back to pretend to look for the gun. It was obvious when he arrived, he was there to feel me out, suggesting that I just didn't remember what box I put the gun in, and joking about my old age, like I have dementia. Then he preceded over the next two days in texting me about his concerns, trying to convince me that I will find the gun, and that I will have to apologize, he is a man of faith, a man of God, therefore innocent. In my opinion and dealings with Isaac, he's a con-artist most likely preying on the elderly convincing others that old people have lost their minds. I would love to show you the various text messages where he uses the cover of God, a man of faith, but yet in some of his text messages he gives away his true identity, writes like street thug - “ why would I want that cheap Wall-Mart pistol†“ I've got ton of guns†“you're an old man†and so on. I did file a police report with the McAllen Police (case# 2022-27983). Carlton Weaver
Carlton W.Service was excellent and the process was fast and easy to complete. There was an issue with the measurement of the gasoline when I returned the vehicle. Management resolved the issue right away. I thank u-haul and their staff for the great service they provided.
Luis S.Super fast and friendly. Great customer service!!!
Ben B.There is nothing to improve. I have been renting for several years the truck and storage, Yearly And I've been always pleased.
ALEJANDRA B.The gentleman checking the U-Haul back in was pleasant and professional.
Tony G.Excellent. Quick, clean
Joven S.great service very friendly staff!!
Luis S.Yes, the place was clean and the workers were helpful. I asked the manager to cancel my storage unit and she never did so I had to close it myself.
Charles C.Have a designated parking yo return vehicle
Joel M.Oil needs changed that is all
Jenny L.Offer Reese hitchlocks to secure unhooked trailers and prevent theft.
steven B.Great people, will patron again.
Victor O.everything was fine, personnel were very knowledgeable.
debra E.Nothing every thing Was perfect
Xavier S.The young ladies the checked it in were very helpful and pleasant to talk to. Took only two or three minutes to check in and I was gone
ron R.Way better location than the one in willowbrook.
Erick S.The guys/ gals were friendly and knowledgeable. They worked quickly to get me on the road. Two thumbs up…
aracail C.Elvia and all the staff were great!
Luz S. | Premières impressionsMerci.
karla t. | Expérience généraleThis is the fourth time in two years i have rented equipment from uhaul. the two times your trucks were junk had serious steering problems. Your customer service sucks.
richard S.Truck was in excellent condition, customer service was great, staff is courteous and professional. Would definitely rent from this location in the future.
Javier G.Great location, knowledgeable personnel. Made it too easy. Definitely recommended and will use U-haul again. Thanks
Joel S.Excellent storage facility and convenient location. Could not accept two price increases in little over year. Had to find a less expensive storage location.
Ray C. | Expérience généraleGeneral manager and team were professional, and had great customer service.
Carlos M.I probably would start using another company for truck rental. Uhaul tell you one price and charge another. I had one rental with a 20' truck, auto transport, and safe move coverage. I was charge 3 separate times. 3 charges and don't have no clue why I only can view and see the charges of the auto transporter. My uhaul truck receipt shows $0.00 all the way down the receipt but obviously I see the charges on my credit card.
Rodriquez S.The whole process went very smooth.
GUY D.I was super aprehensive about rental from uhaul but the friendly staff made it very easy and walked me through all the contract no surprises and explained the pick up and return procedures perfectly. It was a very clean and well cared for pick up truck we had no problems at all, truly a breeze and was charged only for the time we needed it. Just wonderful!
CHRISTINA C.The First Lady who helped me was so nice and she helped check in, super sweet lady! Then I went to buy a lock and turn in U-Haul and Eric went above and beyond to make my experience amazing! Merci.
Viviana G. | Premières impressionsEric was amazing helped! He went above and beyond for customer satisfaction. The whole team was very nice and welcoming
Viviana G.Excellent customer service
TOMACITA S.Excellent service form all the staff
MARCOS S.Thank you for hiring people who are friendly, attentive, and well trained. As a senior citizen we are short on patience sometimes and this was a smooth transaction, not a challenge. Thanks
SHARON H. | Premières impressionsOur experience with U-Haul these past years has been excellent. The staff was always very helpful and professional. Our storage units were clean, accessible, and we never had any problems. We highly recommend U-Haul storage to anyone looking for storage units. Our special thanks to the friendly and helpful staff at U-Haul in Pharr.
ELIAS B. | Expérience généraleNon that I can think about. Excellent place. Excellent people and excellent service.
MARICRUZ L.Clerk told me the facility would be open until 8:30. That was incorrect. It closed at 7:00 p.m., but thankfully an employee was still there to accept the truck. The truck is missing part of the door handle on the driver's side.
EDITH K.Good codisionea good service
HERACLIO T.Erik Mora was the best!! He was friendly and very knowledgeable about the entire process of renting a storage unit that met my needs to choosing the right unit to move all my items quickly and hassle free. Super happy with my experience at this facility.
CLAUDETTE G.Continue your friendly customer service
ANDRES R.Great!
Kelsey A.Be up front with all charges beforehand. We got an estimate on around $60 and ended up paying double
JUAN G.I was supposed to be charged 1458 dollars for a 26th truck and auto transport included insurance and taxes. I was over charged as well as 1608 dollars. I first was charged around 1200 dollars for a 20 ft truck included auto transport, insurance and taxes. I need a fully refund of around 250 dollars. Please. Thank you.
MARK V.Eric was very nice and went out of his way to help me.
Lillie R.Great customer service So kind and very expert
BRENDA O.Best U-Haul facility hands down.
PATRICK G. | Premières impressionsThis location is perfect, always very clean and everyone is knowledgeable and attentive.
SIXTO S.Horrible Horrible experience first time I have a problem with uhaul equipment wasn't updated do many things wrong with the truck worst experience 😕 and I still can't get help or a call back from the manager
Alicia C.Roads need repair inside the facility. Would like to have a restroom closer. Add 1 in each building. Staff, cleanliness, rates good. A bulb out for a long time. No bugs. You have to purchase their lock at time of initial rental.
Geraldine M. | Expérience généraleGreat clean storage, friendly great staff I'll tell friends and relatives great place
HOMERO L. | Expérience généraleExcellent staff and storage areas always maintained and clean.
isai g. | Expérience généraleRates increased too much. During pandemic should not have charged late fees. Incomes were decreased and now inflation. Uhaul is certainly not Uhelp.
JEFFREY P. | Expérience généraleWe moved in efficiently hassle free. We wouldnt of had it that easily had we visited any other storage facility. All communication was clear, leaving us with a clear path not being rushed for time after traveling 1400 miles. The facility and its customer service were courteous, respectful and kind. Customer Friendly, so many other establishments need to a class from this location on customer service. Thanks so much again for making it a pleasure to do business with you!!!
Tim T. | Online Move InExcellent customer experience. Will continue to do business with U-Haul.
LORETTA N. | Premières impressionsClean place and love the lights around buildings
HOMERO L. | Premières impressionsExcelente Personal muy amables Excelente servicio Gracias
graciela F. | Expérience généraleExelente lugar , lo volvere a rentar
Richardo E. | Expérience généraleThis is an amazing facility clean, organized, secured and customer services is excellent Dominik help us out greatly Best Regards
pedro m. | Online Move InElvia is very involved in the operation and makes sure customers questions are answered. She is a manager who prioritizes the customer and makes herself available and follows up.
david h. | Expérience généraleMuy buen servicio Personal muy amable
graciela F. | Premières impressionsAt first I wasn't sure I liked the idea that they only had one available for me in climate control. When I needed one out side but after the hot days unloading and loading the storage was helpful to have nice cool area. I also had paid to advanced on my months renting and they were nice enough to return the advanced payment I did with no worry. The security for the storage was great too I had peace of mind that my electronics were safe when I was away from home! Merci.
Kasandra M. | Expérience généraleDominic was very courteous and professional and knowledgeable well be back to rent saturday
Marlene S. | Premières impressionsWe had a very pleasant experience with truck rental and storage .
Silvia T. | Premières impressionsWhen using GPS the address takes you to the wrong place. I called several times to find some assistance with directions and I was on hold for 30 minutes. I finally found the place on my own where the gentleman told me he couldn't answer the phone because he was attending to another customer. I only needed a minute of his time. I was completely frustrated with my experience.
Nadia G. | Online Move InVery friendly and helpful staff Only recommendations get insurance to cover your items anyway you just never know what can happen snd they don’t take any responsibility We had a small water leak in our unit and damaged an individual couch other then that every thing was great Thank you
mary h. | Expérience généraleManager at this location is very helpful and professional
GILBERTO G. | Expérience généraleWith Johnathan's assistance I was able to secure a uncovered RV parking space. Johnathan was extremely helpful and courteous and noted in my file that I wish to transfer to a covered RV parking space as soon as available. I appreciate the extra effort. I was impressed with the order and cleanliness of the business location.
ARMANDO B. | Premières impressionsExcellant team of workers. Very happy with the storage experience I will pass on to friends and family my positive feedback. Thank you very much!!!
Victor O. | Expérience généraleGreat job 👍guys
Marianela M. | Premières impressionsSúper, lo mejor
Jose Rogelio P. | Expérience généraleIt meets the expectations one expects, plus great support and customer service, congratulations!
ARTURO G. | Expérience généraleGreat!!
Ventura P. | Online Move InExtremely nice and friendly. Also helpful and offered many options.
KASSANDRA RENEE R. | Premières impressionsEric helped me out and he was so nice and funny made the whole process easy. Excellent employee
Brian Z. | Premières impressionsEverything was well but during this rain there was a leak and all my boxes got wet. That's why we moved out
Claudio T. | Expérience généraleAwesome customer service
Leonel G. | Premières impressionsWoman working counter was Extremely helpful.
Brain D. | Premières impressionsSuper fast and convenient!!
Sarah B. | Online Move InStaff, is always very friendly & respectful I enjoy making business in this location
DIANA C. | Premières impressionsVery friendly staff and very helpful.
Jose R. | Premières impressionsCourteous and explained well costs and fine print.
rudy b. | Premières impressionsSuper clean. staff friendly. Easy to access. Climate controlled. Best experience ever. Price accessible.
Aleyda D. | Expérience généraleGood service
GILBERTO G. | Premières impressions1 ⭐ off because map of storage area/buildings would not download/show.
Roberto V. | Online Move InEveryone here is awesome!
Israel S. | Expérience généraleFacility and units are in excellent condition and the upkeep is amazing. Staff always makes sure to acknowledge a customer even if they are busy with another customer. They tailor their customers service and services to each of the customers needs and wants. Hats off for management & manager.
IIiana E. | Premières impressionsVery affordable prices and friendly staff. Clean environment and good security measures. Mr. Eric was very helpful and patient with my reservation and answering all my questions.
Jeanett W. | Premières impressionsClean,secure,and courteous. What more could you ask for in a storage facility?
John H. | Expérience généraleCongratulations you have any good information about your services!
ARTURO G. | Premières impressionsMy experience was exceptional. The process was smooth and efficient. Jaker, Eric and Daniele were extremely polite, patient and courteous. However, the return process was a bit frustrating. First I could not log in and then your system had problems locating me. It took me about 30 minutes to do the self return. Overall experience was excellent. Will not hesitate to rent again.
Umer J. | Premières impressionsVery professional and helpful.
Daniel D. | Premières impressionsExcellent
Amanda A. | Premières impressionsOutstanding service and personnel. Will definitely use again
leo c. | Premières impressionsvery friendly staff. clean and secure
Jose Carlos M. | Premières impressionsGood service and organized .
Daniel C. | Expérience généraleWill rent again. Thank you
mirna b. | Expérience généraleVery satisfied with customer service received. Employees were extremely courteous and helpful. Will definitely recommend and use this location again when necessary.
Jacqueline W. | Expérience généraleThe facility were well kept and staff friendly and professional. An unexpected hassle free experience when I had delays in a move into a new house.
JOHN M. | Expérience généraleClimate controlled units never felt cool. Door on unit would not stay up. When in the store employees always worked at a snails pace
Isak C. | Expérience généraleJonathan was extremely helpful, professional and courteous through out my whole experience of unloading U-boxes to a storage unit. Jonathan's expertise and pleasant daminer made for a very positive experience. This is why I'm a returning customer to this site for their professionalism and positive attitudes with every interaction. Merci.
Kristina G. | Premières impressionsGREAT EXPERIENCE!
STEVIE P. | Expérience généraleExcellent service à la clientèle
ANGELICA B. | Premières impressionsGreat service and will definitely be using services in the near future again!
Estrella G. | Premières impressionsThe staff is friendly and helpful, the lady manager was very nice and very helpful every time I dealt with her. I would recommend this storage facility. The store has all the moving supplies you need such as boxes, bubble wrap, tools, straps, pretty much one stop shop if you're moving.
Marisela R. | Expérience généraleAwesome service and great prices. However your success is definitely driven by the people you have working here locally. Your employee spoke very highly and proud of Uhaul. I wish i had more employees like this in my work organization.
Israel S. | Premières impressionsMy entire experience was excellent. The staff was very helpful. The facility was clean and secure. I was very impressed and would highly recommend Uhaul storage to anyone needing a storage unite.
Shealynn H. | Online Move InThe majority of the staff was amazing, including the manager. There was one exception with one of the employees in which he told me that was ok for me to go and get the lock when I was getting all my stuff from the storage and when I came back to return the unit, he closed the store in my face and told me it was too late, even thought I asked him if I had time and if he would have wait for me and he said yes. It took me, about 5 to 6 minutes to return to the store. Besides that experience, everything else was great! Rest of the staff is somewhat friendly.
XAVIER B. | Expérience généraleStaff was very helpful in every aspect. During hard times due to covid the late fee was waived. Also when i needed to add someone to the account they navigated me step by step over the phone on how to do the change online and were sooo patient and helpful! The management was always friendly . id Definetly recommend the Pharr Uhaul to anyone in the area and surrounding towns
rosa g. | Expérience généraleI was looking for a safe and secure place for my RV and close to home
Jose R. | Premières impressionsJonathan was always ready to help.
frank r. | Expérience généraleSuper courteous and very friendly
Natalie A. | Premières impressionsTop notch,cleanliness and excellent customer service. Gained a customer for life.
Ruben C. | Expérience généraleEveryone was very friendly and kind. I had no issues with any part of U-hauls services. Although, while i was there some employees did not have a "Customer-first attitude" with other customers. That needs a little work. But with me, fortunately, I was treated very very well. I will remain a customer for a long time. Prices are very reasonable. Thanks again.
Benito G. | Premières impressionsExcellent service.
jose R. | Premières impressionsStaff member named Eric went above & beyond to ensure all my questions were answered, was extremely polite & never stopped smiling underneath his face mask. It helped calm my Overwhelmed nerves from my moving chaos.
abby p. | Premières impressionsBien
Aurora G. | Premières impressionsIt was an amazing experience and Eric and the staff were excellent in helping me. Five stars.
james e. | Premières impressionsI would rate a 5 star, but the buildings need to be fumigation more often. My outdoor storage had a lot of spiders. Either that, or fix the garage doors seal better. And one more thing, i would have liked 24 hours access. Other than these minor things, excellent place. .
jose R. | Expérience généraleGreat service,would definitely choose this same location for any future storage needs.
Sonia S. | Expérience généraleWant to thank the manager helping us out great lady amazing customer care... great job
Marie G. | Premières impressionsNo lie, this U Haul facility has been the absolute best. Having had storage units from Houston to Austin to San Antonio, this location has given me the best experience. Yea this is a move out review but FYI, I moved to 2 larger spots on the property. Nuff said...
Mick S. | Expérience généraleGreat customer service, very professional and polite
mirna b. | Premières impressionsThe business is very clean and the service is excellent
rolando g. | Premières impressionsJohnathan was very helpful, has fantastic customer service skills. Would definitely recommend to everyone your location and of course Johnathan.he was just awesome. He is a very kind and very attentive in listening to my our needs, very pleased. Merci
carrie f. | Premières impressionsVery clean facilities and staff very friendly
maria del carmen c. | Expérience généraleElvia was great. Very helpful.
Juan A. | Expérience généraleEasy process! Reserved everything online and within an hour I was able to get into my storage unit.
Lidia F. | Online Move InAll staff members were very helpful and friendly.
joyce R. | Expérience générale😊
Maribelle R. | Premières impressionsoverall good
maria c. | Premières impressionsI would recommend Uhaul to everyone!! Not disappointed at all they have all the tools you need weather your moving out or moving towns !!
Vanessa D. | Expérience généraleNice job. From Wisconsin to Texas your road assistance and 26 truck was great. Thanks
JOEL g. | Expérience généraleI enjoy interaction with the staff at this environmentally safe facility. The staff is amazingly friendly and helpful, always having smiles and giving out good vibes.
Meredith R. | Expérience généraleVery friendly staff.
jorge l. | Expérience généraleEric was great!
Jaime R. | Premières impressionsI find the staff at this facility very friendly and professional, particularly Miss Elvis Gutierrez. It is VERY clean with easy access. I will be back.
Meredith R. | Premières impressionsHaving issues with getting into the new building B to do necessary work in our storage unit ... help was great when available and would only recommend more staff present to help with customers.
darlene b. | Premières impressionsGreat customer service, manager and employees always with a very positive altitude. If I ever need you guys, I will definitely come back and rent from you......thank you!
MARGARITA C. | Expérience généraleVery Secure, extremely courteous service, very convenient. Definitely recommend this UHaul Center.
charles h. | Expérience généraleVery helpful
Torren W. | Expérience généraleTho I reserved a 20’UHaul & car dolly 2 weeks in advance for Peru, ILlinois location, the day before I received 2 separate emails that 20’ UHaul would be in Ottawa, IL & car dolly would be in Pontiac,
irma m. | Premières impressionsPerson that helped was very very nice. Very helpful and met all my needs.
James J. | Premières impressionsEvery time i went to the office the staff was very friendly and helpful. Facility is very clean and accessible. My items were well kept in the climate controlled unit. Will use again if need arises.
Rubi A. | Expérience généraleElvia was very helpful and knowledgeable, about u haul trailer. We have use them before. The area is so clean, that my wife and I decided to store are travel trailer.
Mike G. | Expérience généraleExcellent service
Efren S. | Expérience généraleReally nice people at the front desk. Very helpful.
Daniela A. | Premières impressionsThe reservation portion was fine, however, the check-in and service at the Uhaul location on hwy 281 in San Antonio was extremely poor. Supposedly the internet service was down, we lost hours.
Alfredo L. | Premières impressionsExcellent service
Efren S. | Premières impressionsVery friendly...answer all your questions very knowledgeable
juan g. | Premières impressionsProfessional service. Elvia was Eager to be helpful. Thank a Elvia I appricate Your patience even though I lost my key . Yours respectfuly, ~ Pablo Salinas
Pablo S. | Expérience généraleThe price is very reasonable, the staff is the friendliest around and they treat you as if you’re their number one priority!
kerri l. | Expérience généraleExcellent services and team. Used rental and storage services. Psinless and great prices with great customer service by all team members worked with.
Kristina G. | Expérience généraleQuick clear, peodesionals
Benjamin F. | Premières impressionsIt is very good
JOHANNA S. | Expérience généraleMost affordable company with so many options. Staff has been great as well.
Mariah J. | Expérience généraleThe best customer service! They were virtuous and quick to help us!
kerri l. | Premières impressionsThank you Ramsey I believe was the gentleman who was very nice and patient.
NEW HOPE MINISTRIES .. | Expérience généraleOutstanding, friendly, helpful and professional staff.
leo c. | Expérience générale...
Gloria C. | Expérience généraleIt does the work.
Diego A. | Expérience généraleExcellent service à la clientèle
David S. | Expérience généraleGreat customer service!
David S. | RéservationGood informed personnel . Helpful too.
Pablo S. | Premières impressionsThis my second time using their services and again did not disappoint. They went above and beyond for my business. I will continue to go back to this facility for their outstanding customer service!
Kristina G. | Premières impressionsGreat service, I am happy with my service with uhaul & I will recommend to family & friends.
Eric M. | Premières impressionsexcellent manager, good staff.
Armando D. | Expérience généraleStaff was exceptional.
randall k. | Expérience généraleI live in Illinois and had to rent this unit after my Mommy passed away. Staff was always very pleasant, patient, and helpful with all my concerns and questions, even from a Pharr ~ lol!
Hilda M. | Expérience généraleN.D.
Arnold E. | Expérience généraleBebo was fantastic! Knowledgeable, friendly, helpful. I had issues with the central scheduling personnel not listening to my needs but once it was all worked out, I was very satisfied.
Rebecca P. | RéservationNo comment but everything was great!
GILBERT R. | Expérience généraleYou guys did a good job. It was great doing business with your organization in Pharr, TX. All the guys were always busy and ready to serve the customer.
Humberto Z. | Expérience généraleEveryone was very nice.
NORMA P. | Expérience généraleI was told that there was an RV space available at this location that would accommodate a 24' trailer. Upon arrival, I was told that the area was under construction and was not available Waste of ti
DOUGLAS D. | RéservationEasy process and good customer service
Edward h. | RéservationStaff was great. Would use again.
MARY H. | Expérience généralePoor rating because your after hrs facility so small there was GREAT difficulty maneuvering an SUV and 6x12 trailer and a 26 ft truck into the available space Poor recognition/planning by U-haul
ray m. | RéservationThanks for your help.
Christian M. | Expérience généraleElvia is Awesome, she goes above and beyond to meet clients needs. Excellent Customer Service. She should receive a raise with her Staff. God bless you all. Magdalena recently moved from Orlando
Magdalena P. | Expérience généraleExcellent manager and staff
liliana c. | Expérience générale