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JESUS S.Customer Reviews for U-Haul Moving & Storage of Pharr
Testimonials From Recent Customers
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Horrible Horrible experience first time I have a problem with uhaul equipment wasn't updated do many things wrong with the truck worst experience 😕 and I still can't get help or a call back from the manager
Alicia C.Excelente servicio gracias
EDUARDO A.Great customer service! Easy & very fast process in getting the Uhaul.
ZAIDA L.Too many furniture pads! I only needed 2.
Amy C.Roads need repair inside the facility. Would like to have a restroom closer. Add 1 in each building. Staff, cleanliness, rates good. A bulb out for a long time. No bugs. You have to purchase their lock at time of initial rental.
Geraldine M. | Expérience généraleNo improvement needed mrs sylvia and her staff are great and very friendly we love renting our uhaul from them always an amazing experience
RAMIRO M.Great clean storage, friendly great staff I'll tell friends and relatives great place
HOMERO L. | Expérience généraleThere was a hiccup with a supplier but was fixed immediately when I called. Great Job UHaul! Philip Texas
PHILIP W.No furniture dollies available. Made my move more difficult. I would've known I would've rented from another location to get all the items I needed.
ALVARO C.Excellent staff and storage areas always maintained and clean.
isai g. | Expérience généraleNo improvement needed will be coming back to rent again.
Dennis R.Nothing everything your doing is great keep up the great work!!!
RAMIRO M.Nothing good service with good attitude people. Will recommend all my family and friends
ROBERT G.Your uhaul employees are very friendly & super helpful. The steps & videos you provide for the return process helped make my uhaul rental easy. Merci.
RENE C.Everything was great here.
JOHN V.So simple to drop it after business hours...no waiting ever.
Rodolfo E.Thank you for services
JOSE N.Make sure great service stays the same.
ISRAEL G.Rates increased too much. During pandemic should not have charged late fees. Incomes were decreased and now inflation. Uhaul is certainly not Uhelp.
JEFFREY P. | Expérience généraleOutstanding customer service!!
HECTOR D.Keep doing a great job as always..thank u a very happy customer..ðŸ˜
MARIBEL S.n/a
BILLY W.The employees were friendly and helpful. Made it easy and enjoyable
KEVIN C.Everyone was very helpful.
GERALD T.Friendly service, trailer was very convenient, whole process was super fast.
ISRAEL P.We moved in efficiently hassle free. We wouldnt of had it that easily had we visited any other storage facility. All communication was clear, leaving us with a clear path not being rushed for time after traveling 1400 miles. The facility and its customer service were courteous, respectful and kind. Customer Friendly, so many other establishments need to a class from this location on customer service. Thanks so much again for making it a pleasure to do business with you!!!
Tim T. | Online Move InExcellent customer experience. Will continue to do business with U-Haul.
LORETTA N. | Premières impressionsI had a truck reserved for November 20, 2021 back in August.a A man called me from this location on the 19th to say there was no truck available for me on the 20th. I called corporate, scheduler and the manager. The manager was finally able to locate on. Since it was ordered in August no reason one wasn't available in November. Thank goodness for Elvis the general manager.
JENNIFER J.No way to secure contents in the trailer. Tie down rails were not attached to the walls.
JAMES C.The equipment I requested was not available (dolly and furniture dolly). The pickup location was changed and I was not informed until I called U-Haul. Disappointing considering I placed my equipment order several weeks in advance.
CARLOS B.Very quick and efficient.
Gregory H.Staff was excellent.
MIGUEL G.Clean place and love the lights around buildings
HOMERO L. | Premières impressionsCheck in was super easy and the people were really friendly
NOE R.Great customer service! No complaints
AURELIO G.Awful costumer service. They keep passing you from one phone to another, and ultimately if the problem is dificult they are quick to telll you they cant help you and leave you on your own. WILL NEVER DO THIS AGAIN.
Lisandra B.DO NOT send ANY customers to Roger's Hitches in Mission. Uhaul Mivinf & Storage of Pharr literally SAVED my move! Awesome Team!
MICKY P.Great customer service!!
HERMAN A.Excelente Personal muy amables Excelente servicio Gracias
graciela F. | Expérience généraleExelente lugar , lo volvere a rentar
Richardo E. | Expérience généraleRien
KIM O.I have rented from Elvia's U-Haul there and she has always given me great service and they know what they're doing
Marcelo R.Erick and Elvia offer an excellent attention to clients
ISMAEL C.I called that I was going to be late and asked if I was going to be charged extra they refused to answer and made it seem like no. I kindly asked at the point of return and the rep raised his voice in fruatration. I asked why and asked him to itemize the charges he refused and gave me a receipt and turned to the next customer. I could have hired movers for the same price and saved myself time frustration and strength. Never using uhaul again.
DANIEL L.Tell your employees NOT to lease the equipment when is leased to someone else. I had a terrible experience with your staff. I reserved the equipment for two days from Friday 10/22/21 at noon to 10/24/21 at noon, however when I arrived to pick up the equipment they told me that I had to return the trailer on 10/23/21 at 5 pm because they had leased the trailer to somebody else. I told them that I was going to pay until Sunday and they told me that I could lease it under those conditions or not lease it. I had already made arrangements in another city to go pick up some furniture and I had to go and could not cancel the reservation. I called customer service and they helped me with the problems, but what the staff did in the Pharr TX location is deplorable.
GERARDO A.This is an amazing facility clean, organized, secured and customer services is excellent Dominik help us out greatly Best Regards
pedro m. | Online Move InPropre
VENTURA JR P.No por una persona me dijo que eran 14 dólares que si la entregaba el sábado alas 7 el nombre de esa persona era Eric mora
HECTOR A.Muy buen servicio Personal muy amable
graciela F. | Premières impressionsDominic was very courteous and professional and knowledgeable well be back to rent saturday
Marlene S. | Premières impressionsI am so glad I went with the U-box. It was so easy and I didn't have to haul it.
Karen B.Fast friendly service. Was in and out.
ALFONSO P.Latch on 17 Foot Box Truck from this Location was damaged before use, staff was made aware of the issue and proceeded to give me that vehicle. Thankfully the door did not open during my loaded travel but upon return to the U-Haul facility, the staff member indicated that the door from the Box Truck was fully open. Thankfully the door did not open during my time of loaded carry because that would have resulted in a Serious Accident causing harm or injury to other commuters.
STEVEN T.I called five different locations within the Rio Grande Valley looking for a trailer. Two locations answer the phone. The first one to answer the phone gave me the second ones phone number who had the trailer I needed. They were very helpful and did a good job.
JERRY M.Nothing. It went through very smooth.
Rogelio G.We had a very pleasant experience with truck rental and storage .
SILVIA T. | Premières impressionsTreat them like I was treated and all will be well.
JAMES M.When using GPS the address takes you to the wrong place. I called several times to find some assistance with directions and I was on hold for 30 minutes. I finally found the place on my own where the gentleman told me he couldn't answer the phone because he was attending to another customer. I only needed a minute of his time. I was completely frustrated with my experience.
Nadia G. | Online Move InThe service was perfect! Not only from the employee who assisted me but from the entire team. Extremely helpful.
OMAR L.They have a very small number of trucks to choose from, a person in training who does not grasp their computer program and wastes valuable time and they close one hour and forty-five minutes earlier than I was told by the 800 operator. I paid for a full day ,but was only given six hours from pickup to return.
LINDA R.Do not allow a customer to reserve at a location that does not carry the equipment and then move the location the day prior to pick up. This was a website reservation issue not a location service issue
BRADLEY W.Nothing keep up the good work
JUAN F.Great people they helped me return tow dolly online. O problem
JUAN A.Staff were friendly and helpful.
Rene J.With Johnathan's assistance I was able to secure a uncovered RV parking space. Johnathan was extremely helpful and courteous and noted in my file that I wish to transfer to a covered RV parking space as soon as available. I appreciate the extra effort. I was impressed with the order and cleanliness of the business location.
ARMANDO B. | Premières impressionsGreat job 👍guys
Marianela M. | Premières impressionsExtremely nice and friendly. Also helpful and offered many options.
KASSANDRA RENEE R. | Premières impressionsAwesome customer service
Leonel G. | Premières impressionsVery friendly staff and very helpful.
Jose R. | Premières impressions1 ⭐ off because map of storage area/buildings would not download/show.
Roberto V. | Online Move InFacility and units are in excellent condition and the upkeep is amazing. Staff always makes sure to acknowledge a customer even if they are busy with another customer. They tailor their customers service and services to each of the customers needs and wants. Hats off for management & manager.
IIiana E. | Premières impressionsVery affordable prices and friendly staff. Clean environment and good security measures. Mr. Eric was very helpful and patient with my reservation and answering all my questions.
Jeanett W. | Premières impressionsMy experience was exceptional. The process was smooth and efficient. Jaker, Eric and Daniele were extremely polite, patient and courteous. However, the return process was a bit frustrating. First I could not log in and then your system had problems locating me. It took me about 30 minutes to do the self return. Overall experience was excellent. Will not hesitate to rent again.
Umer J. | Premières impressionsVery professional and helpful.
Daniel D. | Premières impressionsExcellent
Amanda A. | Premières impressionsvery friendly staff. clean and secure
Jose Carlos M. | Premières impressionsExcellent service à la clientèle
ANGELICA B. | Premières impressionsIt was an amazing experience and Eric and the staff were excellent in helping me. Five stars.
james e. | Premières impressionsThe business is very clean and the service is excellent
rolando g. | Premières impressions😊
Maribelle R. | Premières impressionsEric was great!
Jaime R. | Premières impressionsHaving issues with getting into the new building B to do necessary work in our storage unit ... help was great when available and would only recommend more staff present to help with customers.
darlene b. | Premières impressions