Customer Reviews for U-Haul Moving & Storage of Piedmont Triad Airport

3237 évaluations

7203 W Friendly Ave   Greensboro, NC 27410

(336) 790-8654

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(336) 790-8654

7203 W Friendly Ave
Greensboro, NC 27410

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Es siempre excelente. Lo recomiendo

Angel G. 
Évaluation :
2

The woman who checked us in behaved as if she couldn't be bothered…

Taya L. 
Évaluation :
1

Ashley was in the bathroom and came out with an attitude and was very rude.

KARLIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY L. 
Évaluation :
5

Thought there shluld be more places to tie down to but everything worked out. Merci.

CARL H. 
Évaluation :
2

I had a 10 o'clock appointment for my U but I didn't get out of there to 1:30 they didn't bring the first u-box out till 11:30 very slow and on organized then had to wait another 40 minutes before they brought out the second box.

Chris G. 
Évaluation :
5

The service team at this location were excellent, friendly and so helpful!!!

DEBBIE B. 
Évaluation :
2

My box had no furniture pads and late being delivered When it was originally delivered the door would hardly open then was difficult to close Was not given a delivery time after multi calls was email a delivery time of 4pm ti1030 Upon opening some of the boxes I found item had been chewed up by mice When calling they said I should have gotten the insurance I WOULD HAVE IF I KNEE THE WAREHOUSE HAD MICE Also they said the mice must have been in the container when it was closed Sorry I do r think so Lesson learned Thanks

Elaine F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREEM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyre B. 
Évaluation :
5

If not for your people at the Piedmont facility this move would have been a disaster. The people in your central call center are largely incompetent. They were ill informed and rented equipment that would cost me money and was not right for the job. Moreover, the wait times were interminably long. It made the whole experience distressing.

JOHN F. 
Évaluation :
1

See notes on my acct

Lisa S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNEE F. 
Évaluation :
5

So the images of the truck that I was supposed to log in and verify we're of the correct truck, but when it was new…. Not if it's current state. There were lots of X's marking damage but there was damage not marked I could not get the system to allow me to upload the images bad connection area I guess. Some of the X's actually came off the truck during travel.

TODD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jakiah M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bethany P. 
Évaluation :
5

Good customer service

Shdana J. 
Évaluation :
3

When scheduling my delivery it took 3 days after they arrived for the system to allow the next available date, even though the local scheduling customer service agent said there was spots the next day. I wish there was a way I could have had it the next day. Also, when the delivery was scheduled at the end destination, I was recharged for the boxes, even though I was within my month window from when I started the process. After many phones calls, I got it fixed

Annie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY J. 
Évaluation :
5

They were very efficient and the handoff of the trailer went quickly and smoothly.

JEFFREY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E. 
Évaluation :
4

Employees were excellent and went above and beyond to assist with this rental.

CRAIG P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

Very friendly personnel and very helpful. My rental vehicle wasn't available at my pickup time because another customer was late returning the vehicle I was supposed to rent. They put me in a larger truck, 20 ft. instead of a 14 ft., at the same rate, and it worked out great. Turns out, I needed a 20 ft. truck anyway. Great service.

DAVE H. 
Évaluation :
5

Excellent staff. Always efficient and friendly. Everything is always ready and in order. Have had 2 excellent experiences here.

Susan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Very good vehicle and excellent customer service. Overall great experience.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ODESSA D.  |  Premières impressions 
Évaluation :
5

Great service and through professionals

STEVEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cadeisha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshawn M. 
Évaluation :
5

I wouldn't recommend the third party movers, Hazel's helping hands. Very unprofessional and late.

MONIQUE K. 
Évaluation :
5

Had great experiences with our pick up and drop off ladies!! Thank you both for your help!

Mahlon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
1

Have a better attitude towards the customer when an issue comes up. The young lady who waited on me from the start acted as if I was interrupting her. Upon return she lied and said my bank had put a hold on the fund's. Uhaul put the hold on the funds. This is not the best way to conduct business .

ROBERT D. 
Évaluation :
1

I had to wait for my truck for over 1,5 hours at the store before I was able to take it. I was also charged for furniture pads that I never used. After calling the store twice and customer service once, now I have to wait 2 to 3 days to get my refund. Not very please with the service. On my next rental, which is going to be soon, I will rent a truck from another company.

Juan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney R. 
Évaluation :
5

Jasmine was super helpful and friendly.

Karen O.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Augustus Z.  |  Premières impressions 
Évaluation :
3

I reserved a furniture dollies far in advance and they didn't have it. Also the staff seemed overwhelmed

Brenda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia C. 
Évaluation :
3

I had to call in to ask about extending the time because of an issue with the truck. Whoever I spoke to from this location was not that friendly.

Tyler A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ena h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B H. 
Évaluation :
4

We ran into a problem, but they wanted to help us but could not. However, they did help us get it resolved in the end in a way. Overall moderately positive experience, but the company as a whole is on my last nerve. In 2019 was promised a callback about a dolly that the location never had and tried over and over again to charge me for, was only able to dispute via CC. Always use a GOOD credit card when booking your UHAUL. In 2020, we returned all equipment and now in 2021 we were told we are on ealert because we owed 120 $for 2 dollies which we never heard a WORD about until we wanted to rent a truck ON MOVING DAY. Terribly inconvenient time to let us know, cost us HOURS on moving day. They did resolve it but TERRIBLE practices by the company as a whole. Get it together UHAUL!

SAMEH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shameka T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari B.  |  Expérience générale 
Évaluation :
3

Website unclear as to hours of rental. I assumed I rented for 24 hours (like any rental car). When I arrived I was told that I didn't reserve properly has to have back by 4:30. None of the information I put In reservation was utilized again and had to be provided. Woman at counter was less than friendly even snippy. Pick up process was slow and return process was also slow. Reserving on line should have expedited that process

LARRY W. 
Évaluation :
3

The white girl who work on 05/21 early morning is rude and needs customer service skills

Kandace A. 
Évaluation :
5

Fantastic service receiving the truck and returning the truck. Merci.

ELIZABETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILLCHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMECIA M. 
Évaluation :
5

Very professional and friendly.

ROBERT G. 
Évaluation :
5

Easy, quick return process.

Suzanne P. 
Évaluation :
1

The move itself was fantaatic and people very helpful. Bozes did arrive late, but intact. After my contact ended my card was charged three times in error. Reported and told thwre wouls be a refuns. Nope. Called again and tood redund would be resubmitted. Nope. Filing diapute with my babk now. Very disappointed.

Tammy T. 
Évaluation :
3

I did not know it was second floor and there were no elevators. The unit did not have a lock in it at first. The process and communication was very easy and efficient. The dollys, carts, and carrying equipment available for free was very helpful.

Caris G.  |  Online Move In 
Évaluation :
1

Took too long. Tried to charge me for my first month that was supposed to be free. Loud alarm going off for hours .. too much to list

Jennifer W.  |  Expérience générale 
Évaluation :
1

The alarm was going off the entire time I was getting everything set up. That took close to 45 min and it was still going off when I got done filling up my unit. Also got a nasty past due email and when I called the lady couldn't tell me why. Unnerving especially considering I verified my free month in advance. Made a reservation a couple days prior and it was nowhere to be found when I arrived. It's close and convenient but otherwise nothing good about it

Jennifer W.  |  Premières impressions 
Évaluation :
3

The turn in process after hours didn't work well on line but was resolved first thing in morning by personell

MICHAEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serina B.  |  Premières impressions 
Évaluation :
1

I am a VP of Supply Chain by profession, so I do not take a terrible review like this lightly. If you don't want to read a novel on my experience â€" just know this â€" there is no tracking on your U-Box â€" it goes in to a “black hole” once you drop it off. The “Guaranteed delivery date” is absolutely untrue. It will be easier for me to list the terrible service issues I experienced with my U-Box: 1. Container was picked up and dropped off at the Greensboro Friendly Ave location by excellent moving help on April 22. My delivery to Denver was "Guaranteed" for May 8. 2. On April 28 I get a call from an associate at the Greensboro location asking me "when are you going to return your box, we have no record of receiving it back". Are you kidding? No tracking. About three hours later I get a call back confirming that they "found" my box. Concerned that it had been misplaced for a week, I asked if it was still guaranteed for delivery to Denver on May 8. Absolutely was the reply and I received an email to confirm that. I had airfare, hotel, car rental, etc. booked to fly to Denver on May 7 and moving help lined up for May 8. BTW, the U-Haul reps never told me to change/cancel my moving help in Denver. Was I supposed to know this, I thought they were integrated? My moving help calls me on the 8th asking where is my box? I explain the situation and they are super understanding. I would HIGHLY RECOMMEND the helping company “MUV” in Denver. Hector, the owner, was just fantastic. 3. On May 4 I get this email notification “The guaranteed arrival date at your neighborhood U-Haul location in Denver, CO is Friday, May 14, 2021.” What happened to the May 8 “Guarantee”. I phoned and spoke to two different U-Haul associates. Neither was able to tell me where my box was or why it was now LATE. There was “nothing” they could do. Again, no box tracking. Heck, I can track my Dominoes pizza by the minute online but not a U-Box being hauled by a "leader" in the transportation industry? Airline, car rental, hotel, etc. all had to be cancelled and re-booked for a week later. Arrangements had to be re-made for pet sitting, work coverage, etc. I had also paid 150 $for tickets to an even on May 15 which I now would not be able to attend. 4. It is now May 14 and I am at the airport awaiting my flight to Denver. I phone the Denver U-Haul office. After getting the run around and being on lengthy holds, I am told they have not received the box. Where is it? Texas, Georgia, Oklahoma? They can't tell me, but “assure me” they' can let me know when it arrives. After landing in Denver, I phone again â€" no box, no idea where it is. Same on Saturday the 15th until around 4pm in the afternoon when I receive the “my box is being held hostage call”. A U-Haul rep calls me and says the box has arrived, but cannot be released unless I give a credit card number over the phone to pay the amount due in full. I was not in a position to provide that info, so asked if I could call him back directly in a few minutes. Reply was “well, no, my shift is over, but someone will be here to pick up the phone”. I call back 15 minutes later and was on hold exactly 25 minutes before a rep picked up. The rep then states “I have no record of you box being received here in Denver”. Needless to say my blood pressure rose to about 250/200 and I wen a bit ballistic. The rep then says “let me put you in touch with a “U-Box expert”. I then asked, “will I be on hold for another 30 minutes when you forward me?” “Absolutely not”. After 33 minutes on hold, I hang up. I calm myself with a few beers. Another call back to U-Haul and I pay my bill and schedule the box for Sunday pickup. I asked “will I get an itemized receipt emailed?”. “Of course”. Never got it. Did the math and realized they did not give my 50 $/day late credit. Still awaiting that, so I know this ordeal is far from over. 5. Sunday morning May 16 my box is delivered by Hector and his helper from MUV. Great service from those guys â€" they flexed so cordially with all the changes I threw at them. The moral of the story: NEVER use U-Box, but if you do, be prepared to need extensive self-medication of your choosing.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica H.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff at location and on phone. A very pleasant experience.

Eileen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROMONE T. 
Évaluation :
2

my pickup was chgd 3 times after original order in high point nc and my price was chgd from 250 a week to 295 which i really did not like

SANDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric E. 
Évaluation :
5

Rented a car hauler and looked like the left fender was hit by something. As a result of the bent fender, it made it impossible to rotate down so I could get out of the car. I had to climb out of the window to get the car on and off the trailer. Other then that, employees were nice and quick to get me in and out both to pick up and drop off equipment. Thanks guys

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Minakshi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin B.  |  Premières impressions 
Évaluation :
4

Really dont know everything was good

Samuel H. 
Évaluation :
3

Everything was fine until i received a call stating that there was a leakage in the area of my unit. I do appreciate the notification though!

lechelle d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra C.  |  Premières impressions 
Évaluation :
3

The first person that i came in contact with was rude like he did not want to be there and made everything bad. his name was carson or something with a C

AMBER W. 
Évaluation :
5

Everyone there was nice the service was great

CHANDRIKA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABHIJAT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

Erin Carter was friendly and helpful during rental process.Equipment was also readily available. Overall hassle free experience.

Suraaj C. 
Évaluation :
5

Erin Carter she the best I love the way she explained everything 💯💯💯💯

Mesfin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MESFIN A. 
Évaluation :
4

Phone service wasn't sensible -- I called for basic information: "what time will my uBox be delivered?" and, after a modest wait on holed (~5min) because 'all our agents were busy' was told that my call had been re-routed to the Raleigh office and they had no information on deliveries -- so she gave me the phone number of the driver that would be doing the delivery, said she didn't know who did the scheduling/routing for the drivers (who would set the driver's route and schedule). I thanked her, hung up, called the drivers' number and it timed out--sent me to voicemail, where I explained I would be travelling Monday and to please deliver as early as possible (I'd be there Tues morning and all day), that I would be there to meet the truck. No callback from driver. Tuesday, I called, again routed to Raleigh, who knew nothing about it; the agent said she would talk to her manager and call me back. Promptly called back with 11am-1pm delivery window. An hour later, a different agent, presumably from Greensboro, called me to 'confirm my order' -- did I still want a U-box delivery today? (!?!?!?) said yes, I did, and that I'd already confirmed my order online and by phone (Raleigh agent, both times), and that the Raleigh office had promised 11-1pm delivery window. Agent was confused by this, checked their records for a while, talked to her manager, and eventually got back to me to say the delivery window would be 11am-2pm. Thanked her, made sure this was correct and confirmed, and waited. Eventually the box arrived (?2:30? don't remember, but after 2pm) and an excellent driver/operator pair delivered it, set it up (was worried about the torn tarp covering that was falling off the door and held on only by duct-tape -- box appears worn out and vulnerable to rainwater leaking inside -- yikes! Driver explained situation (phone auto-transfers to other locations, entire system on 1 server--very slow for her while she was there) but was so helpful and amiable and knowlegeable; THIS employee pair is why UHaul is successful and keeps its good reputation! Phone system and online system needs improvement to match the service and expertise of these two Greensboro drivers that delivered the box.

Jack T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL F. 
Évaluation :
3

This is first time I've rented a storage unit and did so from U-Haul because when I reserved the truck on line I was happy to see storage facility existed in Greensboro and the first month would be free due to renting a truck. I reserved this mid April I believe, and on 4/20 when I was uploading info for truck rental, it was suggested I go ahead and pre-register or such for the storage unit. In doing so, I could skip the check in desk, and go right to my unit and a free lock would be included. I did this and still kept move in reservation for 4/25. When I arrived in Greensboro on 4/25 I discovered the unit was too small and Erin upgraded me to larger unit. She told me it was all good, I owed nothing and the first month would be free. Erin was very nice by the way. I moved my stuff in on 4/25 - I was not in Greensboro prior to this. Towards end of the week I got email stating I owed late fees. I stopped by UHaul on Saturday 5/1 and Erin said the computer system was down and another woman explained it was all good and they'd fix it for me when system was back up. That night I got voicemail saying system never came back up, check back tomorrow. Sunday 5/2 I went by again, I believe Eric as the guys name. He looked at my file in computer and saw what was going on and said it would be fixed, but it'd have to be done by a manager and he was leaving a note for the Monday manager to fix it. I started new job 5/3 and forgot to follow through. Today 5/4, I received a call from Jazmine explaining I needed to pay my balance. She got very hostile and loud with me and stated I actually rented the original unit on 4/20 and it didn't matter when I moved in. She said I was given a credit for switching to larger unit, but I still owed for the weeks I had other unit. I told her I only preregistered on 4/20 didn't actually take possession of the unit. She was not understanding, and got louder with me and said I had to pay. I told her I'd come by after work. I did stop by after work and was again told by Jazmine that I owed 53,95 - yet she could not fully explain to me why, even if I did actually rent the unit on 4/20, it hadn't been a month since then, plus the system shows my reservation was for 4/25. Jazmine became very loud like she did on the phone, but still could not explain it to me. I asked her to please not yell at me to which she replied she had been up and down the hill several time and had unloaded three trucks... non of that had to do with me. I believe she was frustrated because she could neither explain this charge to me nor convince me to just pay it. Because I'm in a temp rental for a bit longer, just started new job yesterday, I don't have the time to move my stuff out. I did pay the 53.95, but will be researching other storage facilities and will most likely be moving my stuff out before the next billing cycle. I did not receive my free month nor the lock I was to get for pre-registering for the unit online. Will not recommend u-haul storage to others. The whole thing really has the look/feel of a bait/switch.

Kent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL J. 
Évaluation :
2

Have more employees, have personnel able to get and understand payment issues. I had extensions due to circumstances beyond my control and I feel that I was overcharged because the personnell did not have 'knowledge of how to check out my circumstances.

LESLIE S. 
Évaluation :
3

Trailer lights on the reserved auto transport trailer inoperable upon arrival to pick up equipment. U-Haul location only had two (2) auto transport trailers and the second trailer did not have a license plate. I was rented the trailer without a license plate. U-Haul employees attempted three times to correct the rental paperwork, but the rental system would not allow the appropriate changes. Notes were added to rental agreement to explain the renatl equipment situation. Overall it was a good trip. The U-Haul employees were courteous and helpful at the pick-up and drop off locations and there were no issues with rental equipment from point A to point to point B. My recommendation would be to ensure rental equipment is serviceable on the day the of reservation before customer arrives to pick up equipment.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Berk B. 
Évaluation :
5

Great customer service during pickup and return service!

RENISHA L. 
Évaluation :
5

Very good experience!!

RUFUS M. 
Évaluation :
5

Did after hours drop off. I would have like better instruction about where to drop the trailer, but it was still easy and quick.

Brad C. 
Évaluation :
3

They did not put a lock in my unit, so I asked for one.

Dontrez Y.  |  Online Move In 
Évaluation :
3

Great location.

Michelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenya H. 
Évaluation :
4

I went to this location 3 days prior to my rental need. I had a vehicle inspection for towing and was helped by the staff on what towing equipment to purchase. Problem began when I arrived on Friday morning for my reservation and was told to go to a different location....my reservation pick up location had changed. Annoyed, but went to new location. That location did not have the equipment we ordered. That vendor was very nice and called the original location. They had the trailer. We wasted 45 minutes due to faulty algorithms. Fortunately, I had the second location call the original location to make sure the equipment was available before we drove all over Greensboro looking for a trailer. Don't do this again.

CAROLYN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Friendly staff. Trailer had new tires and worked perfect for our move . Liked having a brake assist when towing on mountain roads .

MICHAELDOUGLAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

My reservation was at one place and the truck was available at another place, which was less convenient. I hate it when I am told that I do have a truck reserved at place X, and later I am told to go pick it up at place Y, which is out of the way and I am charged by the mile and I pay for gas.

Pierre C. 
Évaluation :
5

My experience at this location made up for a very unfortunate experience and subpar customer service at the 911 Gate City U-haul location. Thank you, W. Friendly folks!

ANIKA T.  |  Premières impressions 
Évaluation :
3

Despite reservations being confirmed on Friday and guaranteed with a credit card the unit was not available

Scott R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dajae B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M.  |  Expérience générale 
Évaluation :
5

No problems. Been very helpful in many way and nice staff

Sherri S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B.  |  Expérience générale 
Évaluation :
5

S.O.

Karlene J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R.  |  Premières impressions 
Évaluation :
5

I want to thank Jazmine for her help and curtesy in finding me the perfect storage for my belongings.

Vanessa H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Veronica B.  |  Expérience générale 
Évaluation :
3

Reserved larger storage unit on first floor but when I showed up only 5x5 was available. I recently had back surgery and cannot carry items up and down stairs. I am highly disappointed and agitated.

Cory M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

donald james o.  |  Expérience générale 
Évaluation :
5

Price could be a little cheaper on mileage, but overall great.

david c.  |  Expérience générale 
Évaluation :
2

I believe when a company lacks integrity and can change policies without notifying the customer, this is not a good company and I will soon terminate my business with u-haul and I hope to never use them again

Samuel S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaSonya M.  |  Expérience générale 
Évaluation :
3

Everything was fine until checkout. When I was ready to move out of the storage unit (August 17, 2020), I went to the front office to notify them. They said they just needed to do a walk through. I have receive numerous emails and statements in the mail where late fees were assessed. I have had to call 3 times to try to remind them I had already moved out. Extremely frustrating to get through to someone and then my account still wasn't fixed. Hopefully, after today's call everything was concluded.

michelle f.  |  Expérience générale 
Évaluation :
3

Found water on the floor in my unit and a few items were wet because of the water.

Leigh B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah w.  |  Expérience générale 
Évaluation :
5

Please offer discounts for college students. Especially when there is an emergency evacuation

MAURICIA W.  |  Expérience générale 
Évaluation :
5

Thanks for help with staff that assisted me during check out

Kyrah H.  |  Expérience générale 
Évaluation :
5

everyone was very courteous but the facilities were always full of garbage and debris dear the units, and not enforcing log in alarms kept going off were very annoying.

Sandra J.  |  Expérience générale 
Évaluation :
5

U guys helped me when I thought I was not going to be able to make it. Thank you on behalf of all the college students that you have helped.

tysherra H.  |  Expérience générale 
Évaluation :
4

The loading dock was in need of some cleaning as there was a lot of water along the dock which also had an awful smell do trying to maneuver the carts through the area without your items getting wet and hoping not to drop anything that would fall into the water was a bit difficult. Not sure where the water came from but it covered the soles of our shoes and it hadn't rained so not sure what was going on with that but the dock smelled like vomit. I wish the doors to get into the units were wider. It was very hard to get my furniture especially sofa and loveseat into the door of the 10' x 10' unit.

donna m.  |  Expérience générale 
Évaluation :
5

My experience with Uhaul was great. They were very accommodating and my items were safe and secure for the duration of my lease.

CHOCHOE E.  |  Expérience générale 
Évaluation :
5

The staff was friendly and very helpful.

Bruce H.  |  Expérience générale 
Évaluation :
5

Great staff. They were very helpful.

Bruce H.  |  Premières impressions 
Évaluation :
5

bathroom was clogged and unusable. ramps preferred to upper level instead of climbing stairs with heavy furniture

Judy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Altolvas P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared G.  |  Premières impressions 
Évaluation :
3

The evening work staff didn't seem to know job. It took 2 hours to get a storage unit.

Veronica B.  |  Premières impressions 
Évaluation :
1

The storage unit doesn't work. I have to have my truck turned in at 9 am. I came to put my sofa in the storage unit at 8:20 am, only to find the storage building denying my access, both with my swipe card and my access code. I was told by staff that the storage access doesn't always work, but this is of great inconvenience to me as a paying customer. I now have a large sofa in a truck and have to sit and wait. I don't want to be charged an extra day for the truck and I would like to be able to access the storage unit that I'm paying nearly 100 $a month for at my convenience.

Lena B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S.  |  Premières impressions 
Évaluation :
4

Had issues with using my password code to enter and exit the building. Staff at this location was very helpful with assisting me with the issue.

Lagerald T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WALTER H H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

angela b.  |  Premières impressions 
Évaluation :
4

I am very pleased with my experience at Uhaul storage on West Friendly from 2015 until 2020.

WADE TAYLOR P.  |  Expérience générale 
Évaluation :
4

Everyone was friendly and respectful.

mary R.  |  Expérience générale 
Évaluation :
3

Complained this week while moving items from my unit that the the bathroom was very dirty.. male staff member made several excuses... but didn’t clean it..

Deanne N.  |  Expérience générale 
Évaluation :
3

The process of moving into a new storage unit as a student was complicated and stressful. My information was entered in wrong and trying to contact someone about the errors was difficult. When I brought up the errors the rep did not seem to care about it and just shrugged it away.

Naisha d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fannie h.  |  Premières impressions 
Évaluation :
1

I have learned to never recommend any place, that is the reason I selected no. But, when I picked up the van, I had attempted to do the online part but that failed, and couldn't get a response online. The guy working the desk was creepy! Made weird comments about how I did things perfectly, the system was just acting up. He took a pic of my ID for some reason, never had that happen before. Couldn't tell if he did it with my credit card also. When I asked him about it he said he didn't do it. The guy had his volume turned up on the phone and I could clearly hear the picture taking sound. I have cancelled my credit card because of this and now concerned about my drivers license information being out that. I feel I need to get the redone. I am expecting u-haul to reimburse me for this expense and provide me with an explanation of why he is taking picture of my id and possibly my credit card.

DAVID S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tysherra H.  |  Premières impressions 
Évaluation :
5

My family and I are appreciative of the deal U-haul storage offered for college students during this difficult time. The staff was also very friendly and helpful.

Arionna W.  |  Premières impressions 
Évaluation :
2

The Gentlemen that was helping was very nice, but able to help pick out a unit. His coworkers did not help him much. It took an hour to get a 10 x 10 and then they could not print a document that stated what we just did. Nice place but painful get a 10 x 10. Still have received confirmation of my unit. eric.burg@applerockl.com

Eric B.  |  Premières impressions 
Évaluation :
5

Scottie is a natural leader and has great professionalism. He listened to my situation without judging me. We need more people like Scottie who knows how to go above and beyond

Tisha B.  |  Expérience générale 
Évaluation :
5

I was initially working with Erin and had explained to her my frustrating situation about my move. She notated my file and Scottie the manager was very professional and took care of everything...Hi 5

Tisha B.  |  Premières impressions 
Évaluation :
4

Staff is very friendly. Should have been told there was no elevator to bring stuff to second floor.

Sarah D.  |  Premières impressions 
Évaluation :
4

Great Job

Dennis B.  |  Expérience générale 
Évaluation :
5

I have continued to rent another U-Haul storage unit in another state after closing this one. That is how much I really like uhaul storage units . Thanks you for the continuous great service u provide

Vanessa G.  |  Expérience générale 
Évaluation :
5

Julian was a great help and went above and beyond to make sure everything was good.

Lynda O.  |  Premières impressions 
Évaluation :
5

Very pleased with my experience with this location for the short term storage of my belongings and rental vehicles.

Rich M.  |  Expérience générale 
Évaluation :
1

The storage is infested with roaches! I told the manager and she lied and said she had everything fumigated to only get my things from storage and it had roaches all over it. Horrible!

Julia W.  |  Expérience générale 
Évaluation :
5

Customer service 100 % facility 100 % proper equipment 100 %

MALINDA CHRISTIN J.  |  Premières impressions 
Évaluation :
5

The storage facility was amazing...clean, safe, well lit and they even had rolling carts available to help unload. The U-Haul personnel were courteous and helpful.

Matt M.  |  Premières impressions 
Évaluation :
2

When I went in the systems were down so had to rental of storage manually. Showed reservations on my phone however gave me a list of units that had higher price than online. Lock ordered but not avail

Stephanie A.  |  Premières impressions 
Évaluation :
5

Customer service superior . Thanks to Erin and Johnathan and the rest of the crew.....

Dwight L.  |  Premières impressions 
Évaluation :
3

Mold on items. Hallway lights were out for most of the months I rented.

Lisa B.  |  Expérience générale 
Évaluation :
5

Great and professional customer service.

Darius C.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff!

David C.  |  Expérience générale 
Évaluation :
5

S.O.

DANIEL Z.  |  Premières impressions 
Évaluation :
1

Extremely unhelpful employees--Arthur and Julian proved not only apathetic but actively unhelpful. Unable to answer basic questions like where is my ubox. I wasted hours on the phone with CS

Alex K.  |  Expérience générale 
Évaluation :
5

I am awaiting a credit on my credit card bill for the final month's payment. The April payment had already been posted to my AMEX card, but a credit was to be issued.

LISA C.  |  Expérience générale 
Évaluation :
5

It was good

SHONDALE C.  |  Expérience générale 
Évaluation :
5

I could not have asked for a better moving and storage experience during a very stressful time in my life. Thank you to Sayge T. for the kindness and help with all my last minute changes!!!

Lori M.  |  Premières impressions 
Évaluation :
5

Great see

Spenser J.  |  Expérience générale 
Évaluation :
5

Your delivery driver was great to work with , very helpful

carl p.  |  Expérience générale 
Évaluation :
5

Jonathan was so nice and helpful!

kiarra b.  |  Premières impressions 
Évaluation :
5

U-Haul saved the day! Moving my daughter cross country couldn't have been easier! Wonderful service that I will definitely recommend. Thanks so very much!

Beth S.  |  Expérience générale 
Évaluation :
4

I thought your service was very good but I am still waiting from Scott Bozi 8332280632 at the insurance company about my damages claim of personal property;my lawyer would like to know what you inten

GLENN T.  |  Expérience générale 
Évaluation :
5

Sabrina was on top of her game. Did everything possible to get my stuff out of new York and to me in Greensboro N.C. I'm in awe of her. She fought for her company as well as for me. She amazing kudos.

annetta M.  |  Expérience générale 
Évaluation :
5

My move went smoothly , thank you U-Haul!

Francisco D.  |  Expérience générale 
Non reviews have been submitted for this location.

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