Customer Reviews for U-Haul Moving & Storage of Pinellas Park

1 030 évaluations

4015 Park Blvd   Pinellas Park, FL 33781

(727) 545-1723

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(727) 545-1723

4015 Park Blvd
Pinellas Park, FL 33781

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

I forgot her name but the girl with the glasses who helped me (she's a veteran) was amazing! She answered all my questions and explained how the auto transport worked / what I needed to do. She was very patient and went above and beyond.

Vincente A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAKAI A. 
Évaluation :
2

I'm sorry it turned out to be very very confusing at times and people were doing what they wanted to do and not what we needed to do. I'm sorry we irritated the people working. We need help and it didn't matter. First time user!!!!

LYNDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAKAI A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elena p.  |  Premières impressions 
Évaluation :
2

Very disappointed, one year to have my storage space repaired was not done mold started to grow in the units and all of my clothes. I spoke to three different managers and nothing was done to assist me the customer. I will never recommend do U-Haul storage for anyone..

WAYNE H.  |  Expérience générale 
Évaluation :
3

Very nice employees and professional

Condria B.  |  Premières impressions 
Évaluation :
5

A lady named Ebony was working when I picked up the truck. When I called Uhaul to rent the truck was told this location was unmanned & would need to use my phone, get a code to open lock box, but thank goodness Ebony was there or I would still be sitting there trying to figure out how to get the key! All the Uhaul agents I dealt with were very helpful & knowledge!!

Wanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIOLET F D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
1

Workers were not even at the office Got the keys at the lock box but the truck was not even there Terrible experience never again

Nicholas G. 
Évaluation :
5

When I initially requested the unit, your staff was able to assist me very well and provided the information I needed to know. I had the unit since 2008 and appreciated the service I received. I also rented a U-Haul to move my belongings and the process was excellent. Thank you U-Haul

MAGDALENE C.  |  Expérience générale 
Évaluation :
5

Fast and eficiente.

TERESA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelee A.  |  Expérience générale 
Évaluation :
5

Great facility. I will use again

louis c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyman Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke M.  |  Premières impressions 
Évaluation :
5

Customer service is excellent! I had storage for 8 months and everyone was very nice and helpful!

Phyllis B.  |  Expérience générale 
Évaluation :
4

this was first time i used mobile checkout - it worked but it did take a fair amount of time to checkout. Even though i pre-prepared well in advance, at one point the app asked me for some surprise information that wasn't included in the orientation/ pre-checkout instructions so it wasted a lot of time for me to get that info. Better pre-checkout instructions would be helpful, but overall the process did work and i was able to checkout the equipment earlier than the store hours.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYROSE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO M.  |  Expérience générale 
Évaluation :
1

Closed and hour early. I requested to have someone assist me when picking up the truck but because they closed early I was left outside in the rain trying to figure out the online way to obtain the key from the box and have to do a walk around the truck before hand in the rain.

Marcelino F. 
Évaluation :
3

Could not find my reservation

David H.  |  Premières impressions 
Évaluation :
3

They don't answer the phone at all … they tell you to call if you have a issue n never answered ALL WEEKEND

Kim I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina M.  |  Premières impressions 
Évaluation :
1

Your customer service sucks, 49 minute wait times, no good answers once we finally got through. Ridiculous! Stores seemed understaffed, waited in line for over an hour, didn't have truck ready until 8 hours after reservation. Had to reschedule laborers and had to get someone come back to the store to pick me up.

Gregg D.  |  Premières impressions 
Évaluation :
5

very helpful...waited for us to arrive to pick up trailer

Michelle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trinity C.  |  Premières impressions 
Évaluation :
5

Shanon is an absolute doll and was so friendly and helpful, when our day was completely stressful she made us feel alit better and so comfortable leaving our stuff in your care. Thank you for a great experience The Gillens

Mark G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca J. 
Évaluation :
5

Brittany was very friendly, effecient and professional.

Tom L.  |  Premières impressions 
Évaluation :
1

Pinellas park Uhaul is a rip off. I rented a truck from there yesterday, and the same gas that was in the truck at pick up was returned that way! I was charged for gas that I didn't even use. I want my money refunded

Iosha W. 
Évaluation :
5

The 15' foot truck that was provided, while clean and handled well, had a mildew smell in the cabin that lingered the entire duration of the rental. I tried wiping down all surfaces and even sprayed febreze, but the smell came back.

michael E. 
Évaluation :
1

Do not allow a customer to reserve a U-Haul outside of normal business hours.

Andrew S. 
Évaluation :
4

I was given two different locations that I had to visit, one for paperwork and another for the unit?! When I arrived at the first location to complete paperwork (as instructed on my confirmation paperwork), I was told “No you have to go to the other location “…which caused me to add additional mileage on the truck that I didn’t have too!!

Nona B.  |  Premières impressions 
Évaluation :
4

Would have liked the location to be closer to my home.

Alan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID BRIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDANA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

I like the location and the staff

CJ M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowell D. 
Évaluation :
3

Booked a 10x10, but was told that one wasnt available....this issue is booking means nothing apparently. When I booked it, it was available. Now I am paying more for a larger unit, I didnt need a larger unit. I needed a 10x10. Is it really first come first serve? So you book as many as possible knowing that that size unit may not be available when a customer shows up at the location and the appointed time? Bait and switch? Not happy that I am paying more for a larger size that I didnt need. Of course you knew I had few choices when I show up with a truck to unload.

James R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIANCA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PIERRE M.  |  Premières impressions 
Évaluation :
2

Customer Service was extremely poor.

ZAHRA J.  |  Premières impressions 
Évaluation :
5

Unless you know the trick to getting into the driveway, it's easy to miss it.

Tim H. 
Évaluation :
5

They were very friendly oh, and went out of their way to ensure an easy transition of not only unloading this truck but as well as returning the truck. It was a very nice experience.

JEFFREY C. 
Évaluation :
5

Well the iceberg auto location after pre booking my truck two weeks in advance still didn't have equipment called your 66st n location and Peggy went out of her way to find me a van since for the third time in a row the vehicle I pre order is never there for me

James L. 
Évaluation :
5

Park some of the rental vans inside the gated portion of the property. (no place for customers to park but handicap space.)

THOMAS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance B. 
Évaluation :
4

Had a bit of a hard time finding a taxi to get back to my new townhome 9 miles away from this drop-off location since there were no Uber drivers anywhere nearby who would come pick me up. Recommend this location find and work with a local Uber driver or private taxi company to set up some kind of an arrangement, perhaps with U-Hauls online system, so those like me who drop-off a one-way rental truck don't have to wait an hour for a ride back to their new home. Other than that inconvenience, the receptionist here (Liz) was very friendly and the drop-off experience was smooth and easy, and she sent me my closed out rental contract via e-mail within 30 minutes after checking my drop-off truck for damages (none), mileage, and fuel tank level. I was also real happy with my pick-up location service in Pinellas Park, FL 90 miles north.

Edward M. 
Évaluation :
1

Nobody was there! I was supposed to drip off my truck at 8am and I waited 15 minutes before I just left the keys. Then I got a fuel charge! WE GOT THE TRUCK EMPTY SO WE RETURNED IT THAT WAY!

James J. 
Évaluation :
4

When I arrived for my pick up the entry gate got damaged by another customer. I was having trouble with my reservation and despite the chaos outside the employees were incredibly patient with me and able to help me on my way. It was a quick pick up process and upon my return the gate repair was already completed!

HOLLY ROSE M. 
Évaluation :
5

Customer service was exemplary.

Tammy M. 
Évaluation :
5

The Hand Truck in the back was laying on the floor and when I went to brake it rolled hitting the back door. I rented truck to return to east coast and never opened back door. It should be tied to the wall.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah T. 
Évaluation :
5

n/a

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda m.  |  Premières impressions 
Évaluation :
5

I can't think of a think of a thing. Home delivery and pickup came to mind but with the location so near, it's certainly not important.

Darryl S. 
Évaluation :
5

Las atenciones muy amables y sastifactoria y el ajente que nos atendio muy profecional, estoy muy sastifecho 👍👍 🌟🌟🌟🌟🌟

Joel Q.  |  Premières impressions 
Évaluation :
5

Both pick up site and return site were very nice and helpful. Pleasant experience!

Steve E. 
Évaluation :
3

The girl who checked out the vehicle to us was very nice and professional, but the guy who checked the van back in was a rude, the if. Not only did he try to rip us off, he was rude and hateful. He told me I owed 98,00 $ and change. When I questioned the bill, he squwaked and became meaner. He snapped at me requesting my last name while checking his computer. How could he quote me the original price without my name. The discussion got worse once I challenged him, he even through the girl who checked us in, under the bus. When I told him what the girl said to me upon checking the vehicle out, he told me that she must have been being nice. What does that mean, that she is usually mean and unprofessional like him? Not only did this jerk try to rip me off charging me 98 dollars rather than the 68 that I owed, he ruined my mood first thing in the morning. I was his first customer of the day. I feel sorry for anyone who had the misfortune of encountering this guy after me. I will never go back to this store/location, ever! You are only as good as your employees

Jimari H. 
Évaluation :
3

Contactless pickup was not working due to the UHaul website going down briefly, but since the office was closed I was not able to get immediate help. I also had things missing from my order, but had no issue in refunding them once I returned and the office was reopened.

Holly Rose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradey B. 
Évaluation :
4

Final price was 3x what was expected. Over pricing should be better explained to seniors.

Mary Ellen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elanie d.  |  Premières impressions 
Évaluation :
5

The clerk did not follow instruction I have collission and c card ins instead and I got charged 10,00 $ cdw I expect a credit I rent twice A month from locations around park blvd

Hector V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Berton C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward B.  |  Premières impressions 
Évaluation :
5

Thanks for your help

Edward B. 
Évaluation :
5

Richard assisted me with the whole process. Appreciated his help greatly!!

Jaime T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
3

The truck was in poor physical condition and poor mechanical condition. Drove poorly and battery light was on. When I returned the truck the person there informed me it was scheduled to go out for maintenance that day.

Candice S. 
Évaluation :
5

Brittany was most helpful!

Stephen C. 
Évaluation :
3

The self check in needs to be faster! The lady kept giving me problems with my check in and it took almost 30 mins just to check in, it would've took less time to actually see a person and get checked in rather than use my phone

james R. 
Évaluation :
5

Richard was very helpful making in my moving and storage process better. Thanks Richard!!

BRENDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mirsad M. 
Évaluation :
4

Excellent service à la clientèle. Very efficient and friendly . Truck signals and electrical was shorting out causing hazard while in traffic .

Justin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
2

No one was at the site when we were scheduled to pick up the vehicle. Called the 800 # at the site and put on hold for about 20 minutes. Had to leave without the vehicle and return later when someone was there. It was definitely an inconvenience for us.

Kathryn B. 
Évaluation :
2

I was told at arrival truck was double booked. Had to wait 45 minutes for truck that was dropped off to be given to me. Per oderea dolly and there were none available. Large piece of gass was broken in back of truck from prior renter that I cleaned up. Dropped off truck and internet was down. I still have not been credited my deposit.

Lisa S. 
Évaluation :
1

The gentleman running the show was short and condescending. Also put a dent in the back of my truck attaching the uhual. NEVER APOLOGIZED. And did not offer any restitution for the dent. Poor service. Second time having a horrible experience in the pinellas county area!

Kristyn L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Delightful and helpful staff. Highly.reccomend

april W. 
Évaluation :
5

Best location. Very helpful staff

Jesus G. 
Évaluation :
5

Richard was super helpful which allowed me to get my furniture from store.

Donna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly M.  |  Online Move In 
Évaluation :
4

It's annoying that the mats and dolly take up space in the truck when we did not request them.

Todd G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill B. 
Évaluation :
5

We are very pleased with our first time ever using storage. Very clean and convientent. friendly staff. very well lit.

James D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

I had an overall pleasant experience with U-Box during my cross-country move. Initial loading and final unloading for a single box were great. Unfortunately, my U-Box arrived 10 days late due to a box mix-up, but I was well-compensated for the long delay, which I thought was very fair. I would recommend their services.

Zachary Z. 
Évaluation :
3

The woman who did the transaction was abrupt and sharp, almost rude. She was not wearing a mask and sneezed on my credit card and drivers license. She never smiled or made me feel as though I mattered as a customer. She needs to learn some people skills, patience and politeness. She should not be dealing with customers. She is giving your business a bad name. My positive review is mostly based on my experience as a storage customer.

Barbara P. 
Évaluation :
5

Nothing, it was all good.

Thomas M. 
Évaluation :
5

You were awesome, Paul was so helpful I even got a month storage for free. Keep doing what you are doing, awesome job😊😊

Diane F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Somienne B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
3

Lot too small. Angila was super sweet and super helpful!

Courtney D. 
Évaluation :
5

I DEFINITELY will recommend this location for U-haul rental...

Cherish W. 
Évaluation :
5

Paul was great to work with. However, the booking agent referred me to the wrong location. There was one, with availability, much closer to my house.

VANESSA M. 
Évaluation :
5

Alice was friendly, efficient and has a great personally. Definitely keep her around or give her a promotion!

Jeffrey H. 
Évaluation :
5

Self service system could be a bit more efficient, but otherwise fine. The Pinellas Park location was well maintained and very friendly staff

Eric C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte T. 
Évaluation :
5

Office staff very friendly & Helpful.Clean well maintained units & grounds. Plenty of flat bed carts to help move personal items

Kerri B.  |  Premières impressions 
Évaluation :
5

Helpful and pleasant service

jennifer J.  |  Premières impressions 
Évaluation :
5

Great experience no issues, everyone very friendly & efficient

miranda a.  |  Premières impressions 
Évaluation :
4

Had no problems

ector r.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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