Customer Reviews for U-Haul Moving & Storage of Pinnacle Rock

Évaluation :

5

Theirs nothing they need to everything is 👍 great.

Évaluation :

5

Management at this location is superior to others. Have rented several times in past 3 weeks.

Évaluation :

2

They have to change the person in the central office. It is not professional, it is disrespectful to clients. She wants to treat clients like she's right when she's wrong. A bad experience.

Évaluation :

5

Na

Évaluation :

4

Side mirror wouldn't stay in place ck engine light came on

Évaluation :

5

I recommend to a friend

Évaluation :

5

At this one particular U-Haul in plainville very respectable very kind and a great and always willing to help thanks again guys

Évaluation :

5

I ONLY ever rent from U-Haul and only this Plainville site. They have the most available equipment and the people are friendly and helpful.

Évaluation :

3

My vehicle had the low oil light come on about 20 miles into use. The following day the low air in tire warning came on after the vehicle had been parked for 24 hours. The online checkin process didn't work and kept giving us errors. There was a long line for help. after 15 minutes we were helped by a friendly person, but the online process should be improved. When we returned the van we had issues with the online return process as well. An associate offered to help but then made us wait while he checked that the all the lights on the vehicle were working which seemed really strange. We had to test the signals, hazards and head and brake lights for him. The last time we rented and used the online process it was much smoother and we didn't have to do a complete equipment check upon returning the vehicle.

Évaluation :

5

U-Haul moving & storage of Pinnacle Rock was a great place to store our apartment items until we were ready to move. Beautiful, clean, and well managed storage facility. Staff was very helpful in determining what size unit to rent and easy access to load and unload items. I highly recommend U-Haul moving & storage of Pinnacle Rock for your storage needs.

Évaluation :

2

The staff were very helpful but the truck was terrible.

Évaluation :

5

Just keep doing what you are doing. Don't fix it if it isn't broken.

Évaluation :

3

Returning truck back was awful. Waiting 20mins was ridiculous.

Évaluation :

4

I rented a small trailer, the guy was very helpful and made a good service. The trailer could be in better conditions. It was clean but very rusty. The hitch screw was very hard to turn a little grease would help like for other parts too. Like the tube were the documents are it wasn't possible to turn it.

Évaluation :

5

We've used a lot of U-Haul dealers in New England and particularly in the Farmington Valley and Plainville is the friendliness and helpful dealer we have ever dealt with. Everyone on their staff is polite and great to work with.

Évaluation :

4

Truck was ready & available, but took 15 min to find it. Workers were not helpful. “ Told him it's out there!”

Évaluation :

5

Excellent overall customer experience. The unit I chose was shown to me, all costs and terms were clearly explained, the facility rules and expectations were reviewed, and all my questions were thoroughly and patiently answered.

Évaluation :

1

I reserved a 10x15 indoor space thru the website a month ago. Yesterday I went to the facility to get access to the storage space but was told by the girl at the counter that there were no 10x15's available and that the website booked too many reservations for the amount of spaces of that size available. Not my problem but the clerks didn't care. I tried to reason with the manager but she was very rude and obnoxious to me and didn't care that I was unhappy or dissatisfied. I had no choice but to accept a 10x10 space instead which worked out fine. I moved in today but there were a couple of other groups moving in to theirs also but there are only four carts/dollies available. Not nearly enough for the total number of spaces available. If that's not enough, the floor plan diagram on the wall indicates two elevators side by side and an adjacent restroom but there is only one elevator and no restroom because it is actually a storage space. UHAUL YOU NEED A SECOND ELEVATOR IN THIS HUGE FACILITY! This facility is new, very clean and plenty of storage spaces but crappy, unprofessional and unfriendly customer service staff and insufficient amenities made this a very unpleasant experience.

Évaluation :

5

As I said in the U-haul corporate questionaire . The staff at your facility was excellent. They made our moving experience a very positive adventure. Merci.

Évaluation :

4

I've never seen a such a dirty rental vehicle.

Évaluation :

2

The staff was super friendly, however the truck was delivered with brake and engine problems along with the gas tank completely on empty. I barely made it into a gas station. This is not acceptable. Then we get gave me a discount and I was supposed to pay $65 because I sent it back with gas and they never gave me a hand truck I had rented, but the charge that came through was over $100. I am not pleased at all.

Évaluation :

4

The windshield was dirty on the inside otherwise it was fine

Évaluation :

5

Very polite personnel. Hassle free process.

Évaluation :

5

Easiest u haul experience I ever had

Évaluation :

5

Todo perfect

Évaluation :

5

I pull up at this uhaul location to drop off my trailer and the lady meets me with a smile and ask how can I help you sir she then me outside and show me where to put it then she help me back it up she is the one who takes everything apart

Évaluation :

5

Short notice van rental. Staff very helpful, transaction smooth, van was immaculate and felt safe. I have used the same location in the past and had the same experience. Plainville U-Haul is my go to rental.

Évaluation :

5

The pick up was smooth. The truck was exactly what i needed. I would use again

Évaluation :

1

No real issue with this location, issues with Uhaul in general. We booked a 20ft truck weeks prior to our move. They tried to send us over 45 minutes away for a 26 ft truck, then they offered a 15 ft at our requested location. Through a wrench in our plans completely. We will be avoiding uhaul at all costs and spreading the word.

Évaluation :

2

Don't call a customer to ask if they can change the time of their rental. Don't tell a customer that now they have to move using a 10 U-Haul instead of the 15 that they reserved 10 mins before the customer is going to pick up their U-Haul. Don't tell a customer that they are overbooked.. Terrible customer service. Not the first I've had trouble with this location.

Évaluation :

5

Very helpful and friendly staff

Évaluation :

5

Excellent customer service from pickup to drop off, no comments or improvements needed based on my interaction.

Évaluation :

2

Pls put in more fuel info your vehicles. It was near empty.

Évaluation :

5

very impressed bye the way the manager handle the customer in font of me that wasn't listening to him and trying to double took something. he was greatly calm and handled it great, from another manager to another great job. my experience was wonderful will be back again

Évaluation :

4

The truck smelled like cigarettes, one of the headlights was out and one of the seatbelts was broken. Also, I wish truck rentals included some free mileage. I can see charging for >20mi and making folks fill up on gas but you shouldn't advertise a $40 truck rental and then have it be $80 to go 21 miles.

Évaluation :

5

Excellent service à la clientèle. Answered every question i had. Thanks guys

Évaluation :

5

Good service at this location and drop after hours was excellent And finally customer care person helped lot in explaining after hour drop off…really appreciated . Thanks

Évaluation :

5

Rental went smoothly and the electronic check out makes it easy.

Évaluation :

5

Great customer service-Best Uhaul!!

Évaluation :

4

3 attempts in calling for a reservation with 45 minutes on hold one disconnect before an agent actually answered line. Almost took my business to the competition.

Évaluation :

5

Excellent group of individuals. Fast and efficient

Évaluation :

5

The cargo van I rented was clean and in excellent operating condition. Both Check-in and Return were a breeze and the staff at this location were pleasant and easy to work with.

Évaluation :

3

For two hours, 30 miles, you guys are very expensive.

Évaluation :

5

1st truck had a problem starting with the ignition. Went back in and got a different truck. Think it was Jesse that helped me. Excellent service à la clientèle. Quick and easy to return truck as well. Would highly recommend

Évaluation :

5

I always have a great interaction here. The staff is really friendly and professional. I rent a lot at Plainville uhaul and I've never had my equipment not clean or anything.

Évaluation :

5

Excellent service - very attentive to our needs

Évaluation :

4

Just make sure radios work and buttons are in place.

Évaluation :

4

Truck was extremely hard to start. Each time I went to start the vehicle it took about 3 minutes to start. I had to try to loosen the wheel each time, was a rough experience.

Évaluation :

3

The tech attaching the trailer to my vehicle nicked my bumper in two places when attaching the hooks.

Évaluation :

5

Excellent customer service.

Évaluation :

4

everything seemed fine

Évaluation :

5

The staff helped to hook up the trailer, really appreciated.

Évaluation :

4

The staff were all very nice and helpful.

Évaluation :

1

Made a reservation for 24 hours, Friday 4:30 PM to 4:30PM on Saturday. During the pick up the lady stated I can only have until 10:30PM but extended it to 8:30AM the next morning. Received a call at 6AM about return time, again at 8:20AM and then 10:30AM. Ended up returning the truck at noon. The truck exhaust was leaking which caused the fumes to build up in the back of the truck. Luckily we didn't have a long way to go.

Évaluation :

1

The employees need to realize that if it wasn't for customers like me going in there to rent trucks or storage units the would have jobs including the management they seen us walk in to the facility and yet continue to have a Conversation in the office they attended to us when their conversation was over which it lasted about 15 minutes thank you U-Haul I'm gonna start renting at budget

Évaluation :

4

Elecia was friendly, fast and efficient at the paperwork side of things, and knowledgeable on available services and products. Probably the fastest and easiest trip I've had to a uhaul, and I will definitely be using this location in the future. As a note to the corporate side of this comment section, I would recommend evaluating Her for a pay increase - people who take their work seriously and develop knowledge pertinent to their position will become increasingly difficult to retain in the coming economic environment, and Elecia would be a good target for another Customer service industry to poach. For the mechanical maintenance side of this comment section: the power steering on the truck i rented is probably due for a tune-up sometime soon, as the steering had a lot of slack before the hydraulics started turning the wheel, even on the highway. Definitely a manageable amount for persons familiar with bigger vehicles, but for someone renting a box truck for the first time it might mess with their heads a little and lead to a fender bender on tighter turns or at intersections if they fail to compensate for the lack of responsiveness in the steering. Many thanks, John Kelner

Évaluation :

5

Mark and Tim plus everyone else there a true pleaseure to work with. Marke outside extremely professional and great attitude. Give him a raise asap

Évaluation :

1

Rented a unsafe vehicle. Then overcharged my credit card. This location has a habit of overcharging and poor customer service.

Évaluation :

4

Grear

Évaluation :

5

No improvement necessary! The customer service representative checking me out was professional and extremely friendly. Got in and out in less then 10 minutes. Great work U-Haul of Pinnacle Rock!

Évaluation :

5

Good experience!

Évaluation :

5

Great place, staff was great

Évaluation :

5

Great place and I love it!

Évaluation :

5

Staff extremely helpful and courteous. Process was smooth and easy.

Évaluation :

5

Place was great and workers was excellent. Wish i could remember there names.

Évaluation :

5

Everyone couldn’t do enough for us Very accommodating as we toured your Facility we couldn’t help but notice how clean and organize everything was.

Évaluation :

5

The store manager were excellent they did and tried everything to sale the space and truck rental I didn't get the girl managers name but workers name was kevin.

Évaluation :

5

The place is simply amazing! Being able to drive in and have the climate controlled storage was paramount for us. It is clean and bright! Merci.

Évaluation :

5

All of the staff were extremely helpful, especially the manager, Tim St. Pierre.

Évaluation :

5

Very nice clean spa awesome storage area very nice people highly recommended Carolyn

Évaluation :

5

Staff very helpful and understanding..

Évaluation :

5

The service and cleanliness was excellent.

Évaluation :

5

For my family's needs, this UHAUL facility met our expectation and above.

Évaluation :

5

They were always very polite, pleasant and helpful. You'd never feel uncomfortable with the staff. Greatfu for all their help!

Évaluation :

5

Genevieve (sorry if I have that spelling wrong!) was very friendly and helpful, patiently re-explaining anything I didn't grasp at first. I'm confident in my choice of you folks for my storage. The unit itself is clean and nice, secure, and a reasonable price. I'm happy I can extend my rental at any time.

Évaluation :

5

Everyone was wonderful, kind and helpful.

Évaluation :

5

What a wonderful experience. Excellent service à la clientèle.

Évaluation :

5

Workers are very very friendly very helpful and also very cheerful and they have a lot of patience thank you very much I would highly recommend you hold anybody thank you Carolyn Grady

Évaluation :

5

Please add flatbed trucks. Mattress trucks are not helpful to move most items. Please reopen the second turnaround by the rear restroom. There is too much traffic on weekends and that space is needed for loading and unloading. Staff are very helpful at this facility.

Évaluation :

5

Chantel Johnson was great! She can handle everything that is thrown at her. Good manager

Évaluation :

4

Haven’t moved in yet, but I have done business with Uhaul befor.

Évaluation :

3

My only issue was I needed it on Sunday and emphasized to the attendant how important it was that I only had one day of helpers to help me move the stuff in but when we got there they had forgotten to remove their lock from the storage unit and the place was closed. So I had to pay a crew to come out again the next day and bring my belongings. But it's a nice storage unit,the price is reasonable and it's very clean. It's too soon to give a rating better than average. I guess it's an honest mistake but I did say it was very important I move in Sunday- the day I rented it.

Évaluation :

5

one of the best experiences friendly staff and nicely maintained facility

Évaluation :

5

You guys are the BEST! Will miss you! Will stop in for visit when we're back for a visit…My daughter has units with you also. Thanks for all your assistance. The Otnisky's

Évaluation :

5

Phone and in person staff very helpful, informative, and friendly

Évaluation :

5

Everyone at this facility is great... very happy

Évaluation :

5

You guys are all the Best!

Évaluation :

5

one of the best customer service place i have been to. Merci

Évaluation :

5

friendly and very helpful

Évaluation :

5

Very nice….. employees I dealt with were very nice…. ESP a miss Marinelli very helpful an knowledgeable.

Évaluation :

4

Plainville ct was great new britain ct was horrible. No service and sketchey people in the parking lot

Évaluation :

5

Everyone was very helpful. Looking to return for purchase of bike rack.

Évaluation :

5

Great job by the pros over in Plainville, Connecticut ! Very positive experience renting vehicles and storage containers.

Évaluation :

5

Very clean and efficient facility. Great indoor loading/unloading.

Évaluation :

5

Jenna was extremely helpful, informative,and friendly. She was the reason we decided to use your storage facility.

Évaluation :

5

The staff and facilities were very accommodating and met our needs perfectly.

Évaluation :

5

One note opening the unit was difficult the metal would not slide to open could use something to help them open easier.

Évaluation :

5

The team was poliet and helpful.

Évaluation :

5

Tim was excellent. He explained the process of renting storage for RV , my location , hits and how to access.

Évaluation :

5

Great customer service,awesome staff,clean facility!

Évaluation :

4

Feliz de su atención y servicio.

Évaluation :

2

A month without power for my RV, despite multiple complaints in-person and via phone , led to a lot of frustration and a dead battery. Staff was friendly but never solved the problem.

Évaluation :

5

Great place to store items, love the drive thru.

Évaluation :

5

The guys are super helpful and the manager is good to work with. I will strongly recommend you guys

Évaluation :

2

Staffs are not cooperative and unable to provide sufficient information. Not really satisfied with the service

Évaluation :

1

In July I rented RV Space 175, which was a 12 x 42 ft. RV space. Shortly there after I was transferred to Florida and had to check out of that space. After arriving in Florida my company canceled the relocation due to COVID and I quickly realized that I needed to contact the U-Haul location and reserve a space. I called and asked to speak with Tim or Mike so that I could explain my situation, but was told that the representative would send Tim an email with my contact number and proceeded to create a reservation for a 42 ft spot. My reservation number was 924074-00106151 and when my wife arrived yesterday the person at the counter said that my reservation could not be found, and there were no 42ft spaces available. My wife then was told that 37 ft space or there was nothing that they could help her with. My wife paid the fee and was told that there were zero gate fobs. I am beside myself as I have ALWAYS BEEN A GOOD CUSTOMER and I have no idea what went wrong. Merci.

Évaluation :

2

There was only one woman working the counter. There was a young man there sitting doing nothing but distracting her. There was another man sitting in an office doing nothing and there was a line out the door. What's wrong with this picture. ??? You can do better than this...

Évaluation :

5

Very respectful n they did the best they can

Évaluation :

4

Only problem rent was. Too high love it in winter but found one closer to home and much less money discounts if paying for a full year

Évaluation :

4

The only issue was that the key broke off un the lock and cost me $90 to get off. I know you don't touch locks; but, the lock and key had "uhaul" on them.

Évaluation :

5

Wonderful customer service, very helpful staff, and quick service, the line if there was one went quickly.

Évaluation :

4

The staff is very nice. Scheduling and reservations not so much. Had 2 reservations and no storage available. Apparent overbooking. Today I stopped by and was able to get a room. After the first room was rented it was unavailable and occupied by someone else. Went back and they found another room next to it. Reservations need improvement.

Évaluation :

4

There were some problems with rain coming in, but we were able to cover our items with a tarp and switch to another unit. After that, everything was good. Our U Box was sent to the wrong city, but that was corrected also. Overall, it was pretty good!

Évaluation :

1

I had a reservation for a drive up storage unit and when I arrived with my truck I was told that all reservations had been cancelled. No one contacted me to tell me that. The manager did get me an inside unit and offered me a good deal on the first month.

Évaluation :

3

I have used UHaul before for RV storage. I have made my reservation in advance and my spot was held for me. Imagine my surprise when I walk in, on the day I am suppose to drop off my RV to find that I to be told that my reservation has been cancelled (turns out they only cancelled inside storage ones) but that my spot had not been held. This meant I needed to pick a new spot. This is a challenge for a mom who now has to back in an RV with her 3 children guiding her. Looking at and selecting a spot took 45 minutes, while actually getting in the spot took another 45 minutes. (This is in addition to my original stop to meet with the manager to select a spot when I made my first reservation.) If you are not going to maintain site selection, please notify customers of that in advance. In the past I used to make my reservations months in advance and my site would be held. This time it was not. Please do people the courtesy of informing them in advance if that is going to be the case.

Évaluation :

5

The one thing that I found that was not pleasing to me was the fact that I couldn’t reach anyone at the office at the branch U-Haul where I had my units customer service was a wait when I call over an hour plus minutes and this is why I pulled out and close my account I had to give everything away because I couldn’t get to my unit I clean get to speak to no one from the pinochle in New BritainAvenue in Plainville Connecticut so because of that I will not recommend anyone I really would have to think about it

Évaluation :

5

Great place ! We're pleased with the facility. We give kudos- high praise to the staff who were efficient and (best of all) customer focused!

Évaluation :

4

I found setting up the auto-pay confusing online as it looked like it was set up and then I was charged a fee for missed payment my first month. I was able to call and had great customer service to get set up for auto-pay, and also have that fee reimbursed. Overall turned out fine, just the appearance of the page looked like auto-pay was set up with my card on file and it wasn't.

Évaluation :

5

Staff always helpful and friendly Storage area assigned to me was in easy access for me since I am in my 80's. I have recommended U Haul storage and will in the future as well Thank you Staff

Évaluation :

2

The people there acted like they didn't know what to do ,needed a card for access and only the GM knew how to do this but he was in a meeting. Shouldn't an assistant manager or supervisor know how to do this job.

Évaluation :