Évaluations des clients U-Haul Moving & Storage of Plainfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Plainfield

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Gerardo E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

REBECCA M.
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let customers know wht side the gas tank is on,explain the dashboard controls,where to park truck when returning..

RAMIRO L.
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I like the service is in time, & profesional thank you guys God blessed you, today tomorrow & always.,

HERNAN R.
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I didn't get a hard copy of my contract I give you for that a D -

DAVID F.
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The ladies at the front desk were extremely helpful and accomodating, look forward to doing business again

LINDA C.
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Le client n'a pas laissé de commentaire.

SAMAD S.
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Le client n'a pas laissé de commentaire.

Alexis C.
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The vehicle was given to me on less than 1/4 of a tank. Very in convenient to have to immediately go for gas when I got the truck

DAVEN B.
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Le client n'a pas laissé de commentaire.

Sandeep kumar B.
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Le client n'a pas laissé de commentaire.

JOY D.
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Le client n'a pas laissé de commentaire.

Elizabeth N.
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Le client n'a pas laissé de commentaire.

Joseph D.
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The pick up was great no issues. The van however was falling apart. I also returned the van with 1/4 tank of gas and it was reported that I returned it with the has below 1/8. Not very honest. I thought that something was up when I wasn't giving a printed receipt and I didn't get my receipt emailed to me until after I left the location

MAYANK G.
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Le client n'a pas laissé de commentaire.

KENNETH S.
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I asked them for a U-Haul and they sent me like 87 miles out of my way I got caught in a snowstorm and they charge me two days for that snowstorm because I didn't return the trailer on time I'm very disappointed

NANCY R.
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Le client n'a pas laissé de commentaire.

Carlos P.
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Le client n'a pas laissé de commentaire.

Williams A.
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Le client n'a pas laissé de commentaire.

FLORENCE S.
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The staff was friendly and willing to help. Thank you !

YOLANDA Z.
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Le client n'a pas laissé de commentaire.

TIMOTHY P.
Évaluation :

Johanna continues to do a great job and provides professional service. Her team is excellent.

PAUL M.
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Le client n'a pas laissé de commentaire.

PAMELA D.
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Le client n'a pas laissé de commentaire.

EVAN M.
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Le client n'a pas laissé de commentaire.

EDWARD F.
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Truck was not clean windows and mirrors were filthy

ERIC T.
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Extremely convenient. I needed a truck for the day, I went in and out and everything turned out great. Thank you.

FERMIN A.
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Le client n'a pas laissé de commentaire.

JOSE L.
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Very good service. The representative was courteous and efficient. Very relaxed experience!

MICHAEL T.
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Le client n'a pas laissé de commentaire.

Oneale Y.
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Le client n'a pas laissé de commentaire.

MARCOS A.
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Le client n'a pas laissé de commentaire.

Halima M.
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Le client n'a pas laissé de commentaire.

JOANNE M.
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Le client n'a pas laissé de commentaire.

Renier V.
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Le client n'a pas laissé de commentaire.

LUIS C.
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Le client n'a pas laissé de commentaire.

VERONICA T.
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None, Ms. Pena made my last minute rental experience very positive and seamless. I appreciated all the packing supplies readily available at check out. I never knew renting at uhaul was so easy.

LOUIS T.
Évaluation :

This location was not where I originally intended to rent the vehicle from. My hope is that there is a system that gets vehicles back to where they belong, so customers don't get handed off to farther locations than needed.

ELYSE R.
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Le client n'a pas laissé de commentaire.

Sylvia W.
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Le client n'a pas laissé de commentaire.

Mike F.
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Le client n'a pas laissé de commentaire.

Luis B.
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All clerks during pick up and drop off were very professional and helpful.

David X.
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Le client n'a pas laissé de commentaire.

Yan F.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Great store manager. Two times renting in the past year and both great experience with the same store manager.

Dennis S.
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Le client n'a pas laissé de commentaire.

Matthew B.
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And the right light went off after a little time into the drive. Had to use hazard light on the car in tow

Mark R.
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Le client n'a pas laissé de commentaire.

jay j. | Premières impressions |
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The young lady that was the manager with the 2 long pony tails was not only super professional but she went above and beyond being helpful to me. I think she had just got off but she stayed a while after to make sure that I was taken care of. Im new to Jersey and she was my first impression to great customer service. More people are needed like her. Thank you! Great ran business

timothy K.
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Le client n'a pas laissé de commentaire.

Zenia T.
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they are already prefect

REMOAN H.
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Le client n'a pas laissé de commentaire.

Amanda N.
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Unfortunately I cannot remember the associates name who helped me but she was extremely thorough and above and beyond friendly. Went through every detail with me and took the time to made sure I understood everything and was comfortable. She might of even been a manager because she was so well informed and helping the other coworker as well.

NELSY D. | Premières impressions |
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Amazing and professional staff. Johanna and the team provided me and my sister excellent customer service. Thank you!

TERESA B.
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Le client n'a pas laissé de commentaire.

Michael R.
Évaluation :

The pickup location was changed by uhaul and the new location did not have any moving blankets, which I reserved several weeks ago. That caused a lot of difficulty for me since I had no way to protect the furniture I was moving.

HORACIO F B.
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Dashboard engine warning light was on at all times. It did cause a bit of a worry.

Robert A.
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Le client n'a pas laissé de commentaire.

AMIR R.
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Service was excellent but the truck was little oldest model People at location was very nice.

ISHA A.
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OMG the Plainfield office made my transition into my new home so easy with the rental. They listened and provided me with the bed vehicle for my needs. Thank you so much.

BRIAN W.
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One person working at that location! She was very slow and bias . She was extremely polite and talkative to Spanish speaking people but bland, short worded and appeared to be bothered by others. Scotch plains is always better! Last experience with the Plainfield location the make worker was lazy, slow and had a serious attitude!

Carol B.
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Le client n'a pas laissé de commentaire.

Robert H.
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Office guy on Sundays is a very helpful employee. keep him around

ROBIN R. | Premières impressions |
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Daniel was professional yet overwhelmed. His coworker Fryer was no help at all and was extremely rude and unprofessional to every single customer he came into contact with in the store and outside in the parking lot. It was if he was looking to get fired or fight. I've never witnessed anything like it. My reservation was changed without my knowledge, consent, nor authorization. The location locked doors and refused to answer the phone at 6:20 despite closing time listed at 7pm. I've filed a formal complaint and hopefully will get some of my money back from this terrible experience. Never using uhaul again after removing my belongings from storage.

RICHARD O.
Évaluation :

Very friendly, knowledgeable, and professional associate working behind the counter.

Brenda R.
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Le client n'a pas laissé de commentaire.

RICHARD J.
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Le client n'a pas laissé de commentaire.

Jermain L.
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The store manager is a gift from god. She's so pleasant and caring. Great customer service

Carol B.
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Le client n'a pas laissé de commentaire.

John H. | Expérience générale |
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Your facility is filled with mice and mice droppings throughout. Very filthy.

MARK N.
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The rear passenger door light kept coming on is the only thing I would say needed to be fixed; otherwise, your workers are delightful to deal with.

Manuel P.
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Le client n'a pas laissé de commentaire.

Jay T.
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Le client n'a pas laissé de commentaire.

Frank E.
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The associate was very courteous and professional.

Carol B.
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Le client n'a pas laissé de commentaire.

LUISA E.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

PAMELA M.
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Le client n'a pas laissé de commentaire.

KALID S.
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The young lady serving me did a excellent job but she could have had help so the customer didn't have to wait so long do to COVID

EDGAR G.
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Le client n'a pas laissé de commentaire.

Gloria C.
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Joanne was amazing and addressed my every need and if ever I am in need of a van, truck, or storage you guys will be my go to. Thank you so much

VINCENT D.
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Le client n'a pas laissé de commentaire.

JUSTIN R.
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Le client n'a pas laissé de commentaire.

TAWANDA B.
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The service sucked

michael C.
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Le client n'a pas laissé de commentaire.

Stephen J.
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Le client n'a pas laissé de commentaire.

Christopher D.
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Le client n'a pas laissé de commentaire.

Thomas T.
Évaluation :

Alex was excellent!

Cadian P.
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Le client n'a pas laissé de commentaire.

JOSEPHA H.
Évaluation :

Storage unit had roaches and they wanted me to pay a fuel charge and a charge for returning to this location. I was changed to this location on October 6th.

EDWARDGEORGE K.
Évaluation :

Alex was so helpful and friendly . I will use this location again just because of him

VINODH T.
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The guy at the counter in the afternoon was very rude to me and yelled at me. Getting in and out of this location with truck is also quite difficult due to narrow and busy roads

DWAYNE A.
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Le client n'a pas laissé de commentaire.

Anthony A.
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Le client n'a pas laissé de commentaire.

JAIME R.
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Le client n'a pas laissé de commentaire.

Hector O.
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The service was horrible at this location. I was assisted by Andre Dunbar and this associate is rude hostile and has an aggressive attitude towards customers. He slammed my license and he yanked a dolly out of my rental vehicle all while cursing out loud. I emailed his general manager Johanna peña and have not heard back yet. Because of Andre Dunbar I will never use u haul again. Worst experience ever.

LESTER E.
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Everything was fine..

Martin M.
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Le client n'a pas laissé de commentaire.

ALEXANDER T.
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Thank you to Andre for the great customer service. He was having a bad day but didn't let that affect how he treated me and my experience.

CURTIS W.
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Le client n'a pas laissé de commentaire.

Yvanne N.
Évaluation :

Everyone were professional and it was an easy pick up process.

Yeong L.
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Le client n'a pas laissé de commentaire.

Steven C.
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Customer Service was out of this world. Johanna is a such a great employee and was truly a blessing. The only thing that could be done is to give Johanna a Pay raise lol!!!

Eric S.
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They over charged me for a after hour fee twice when I actually returned it early not late smh

Edgar V.
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Excellent

Laquan C.
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Le client n'a pas laissé de commentaire.

Arlisa H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Juanetta S. | Expérience générale |
Évaluation :

Joanna is THE BEST!

Nathaniel d. | Expérience générale |
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Very professional staff

Gregg B. | Expérience générale |
Évaluation :

I can’t get past how rude and unprofessional the employee at the desk was. He was slamming doors at customers and coworker, yelling at his coworker who was quietly cleaning and moving the trucks, sighing and making passive aggressive marks at customers, and telling them to “hurry up because he wanted to go home at 5.” He also got mad and walked away from me when I said I had to back out of renting a space because they had no elevator and that would make moving in and storing my furniture impossible. This was such an unpleasant experience that I also cancelled my truck rental from this location because I did not want to deal with him again.

Lakierra B. | Premières impressions |
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Manager was very professional and very helpful. I would recommend anyone to try them out. I give them a 5 star rating. 10 if it was possible

Frank B. | Expérience générale |
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Everybody was great, the facility was clean & easy to access

Pauletta W. | Premières impressions |
Évaluation :

No smiles.....

Brendon B. | Premières impressions |
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1st class customer service . The rental of the truck to storage needs this location is #1. I will use this location for all my truck rental needs and storage . Best location overall in New Jersey

Gloria J. | Premières impressions |
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Fransheska was great!

marisela c. | Expérience générale |
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Excellent servicio. Francesca muy amable

Aaliyah l. | Expérience générale |
Évaluation :

I requested a refund I want my money back I was not satisfied with the customer service I was not given all the proper information nor was I accommodated for being inconvenienced

Aaliyah l. | Réservation |
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I will never ever use the storage facility ever again I have requested my money to be refunded to me the customer service that I received was a level 0 very very dissatisfied customer

William C. | Expérience générale |
Évaluation :

How can you rent a storage unit that leaks water. Even the manager came to us and asked how much water damage we have. I am a professional musician all my equipment is ruined. I will never rent from u

Andres M. | Réservation |
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Really bad customer service, the manager is worthless... no what you want to deal with after traveling from another state... the storage units are in a basement without elevator access.

steve l. | Réservation |
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Everything was easy, no complications, and that price was right.

Camille B. | Réservation |
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My first experience and it was painless.

susan m. | Expérience générale |
Évaluation :

Everyone who works at this facility was super helpful. I had stuff in storage for 6 months and had no trouble getting in and out, setting up a van rental, or returning my van after hours.

Non reviews have been submitted for this location.

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