U-Haul Moving & Storage of Plainfield

Évaluation :

4

The mobile app process could be easier. It was confusing and quite slow.

Évaluation :

5

I made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.

Évaluation :

5

Great facility and friendly staff. Keep up the great work!!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Improve instructions on exactly where to drop off equipment after hours. I didn't see any signage that indicated "exactly" where to park the truck during after hours returns. And the other thing I would do would be to Improve the key retrieval box. The mechanism at this location was a manual device where we have to put the correct code in the device to be able to retrieve the key. The problem that I encountered was that the dial was a bit difficult to turn and it felt at times that the resistance would be too great to even be able to change the dial all the way to the correct number. Technology is far enough advanced at this point that I feel a digital retrieval system would be a better and faster option. I was very pleased with the overall process. This feedback was simply to improve and already good process.

Évaluation :

5

The uhaul location was very convenient. I got in and out efficiently. I will definitely use their services again!

Évaluation :

4

It worked and was clean but the trailer likely needs to be phased out. The door was VERY difficult to open (scraped knuckles a couple of times getting the hook to release) and there was a fair bit of cosmetic damage (age related). The staff was good to work with and I've rented there before (and will again).

Évaluation :

5

This was a simple and very courteous transaction. I would use them again in a heartbeat.

Évaluation :

5

The staff at this location was very friendly, professional, and helpful. I also liked the new hitch mounting system that U-haul is changing over to.

Évaluation :

5

Love working with Michael. I rent motorcycle trailers and car haulers very often. He is always very helpful and a pleasure to work with!

Évaluation :

5

S.O.

Évaluation :

3

Mobile pickup was terrible to use and ended up not working. Had to go inside and have an employee redo our contract. Everything other than the mobile pickup went well, though.

Évaluation :

5

Everyone is very helpful every time I call with a question or concern.

Évaluation :

5

Everyone is very helpful every time I call with a question or concern.

Évaluation :

4

I could not get the App to work smoothly for a contactless experience. Kashish Chhabra was great in getting me on my way. Store was clean with protective barriers and hand sanitizer at the counter.

Évaluation :

1

I was given a truck with no fuel. Then I was asked if I could put fuel in the truck and that I would be given a 28$ credit ( I only received a 22$ credit.) So I leave the lot and drive about a quarter of a mile and truck runs out of fuel. I lost about one hour of my time waiting for fuel. Truck was stranded in the middle of the road, this was very unsafe. Worst experience ever!!

Évaluation :

5

This location definitely had better feel, easy process, and customer service than the one in Alsip. The previous truck I had rented in Alsip 2 weeks ago was running on its wheels. The transmission felt like it was going to die with terrible noise, it was dirty, the mileage gage was up and down, etc. Bad experience. Naperville location was great.

Évaluation :

3

We had to drive 50 miles to pick up the truck,, than another 50 miles back to Elgin Illinois The price we payed was not quoted when we reserved it in west Dundee Illinois.

Évaluation :

4

Nothing as far as I can say

Évaluation :

5

Michael Connolly at the pick up store was excellent!!

Évaluation :

4

The truck had zero power when you try to go!

Évaluation :

4

Have multiple employees working at once so that 1 guy doesn't have to run around trying to help everyone (although he still did a great job!).

Évaluation :

1

no help in store had to wait too long truck should be backed in so can pull out no pre inspection and no post inspection done need another employee working my tuck just came in and should have been wiped down for corona with indication it was done hard to get to location - cannot go nb without first going sb doing and having to turn back nb about a half mile away added fuel thing to bill in store when i ordered all online without it on return no one in store for 5 minutes billed for something i did not want and called in but long wait on phone to get thru and then answered employee said with customer and would call back - i got no call back - again lack of care for customer - will not rent from this location ever again and will avoid uhaul if i can

Évaluation :

5

Very fast and knowledgeable staff!

Évaluation :

4

Mike Connolly helped me, when I picked up the truck and when I returned it. He is very professional, knowledgeable, courteous and friendly. He represents U-Haul and this location very well; and he is an excellent role model for others at U-Haul who interact with customers.

Évaluation :

5

Service was excellent.

Évaluation :

5

Trailer was in excellent condition. Refrigerator dolly had a broken cross-piece that I did not notice until I went to use the dolly. The UHaul man had loaded the dolly into the trailer, and I did not notice the broken weld. But overall a very clean shop and professional service.

Évaluation :

3

The employee that helped us was rude and very short with us. He seemed as if he did not want to be there assisting customers whatsoever.

Évaluation :

5

Hi, I refueled before dropping off but mistakenly put more fuel in than needed. By about a quarter tank. This happened because when I turned the truck ignition to ACC, it wasn't showing the accurate amount. I know that there is, on the contract form, a useful guide to let me know how much fuel I need to put back in the tank to get it to at-rental level but I didn't have my reading glasses so...My question is this: Isn't it reasonable to ask that i get some kind of credit for fueling the truck at a level greater than what was there when I rented it? It sure would be a value feature that makes UHAUL even more well-liked by this and other customers. Merci

Évaluation :

5

scotts team was great -- courteous helpful and hard working

Évaluation :

5

Convenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.

Évaluation :

4

Appreciated the help of Michael in attaching the trailer and getting it back into the space upon our return. Easy in Town rental.

Évaluation :

3

I was told that I would get a paid invoice via e-mail Monday evening. It is Wed., and I haven't got it yet.

Évaluation :

5

I was very happy with the experience. Good staff !

Évaluation :

5

I always rent from this location. Great customer service with well maintained vehicles. They're the best.

Évaluation :

5

It was my first time using it on my own. I would most definitely let my friends now that it is a great thing place to use

Évaluation :

5

Mike is the best hands down

Évaluation :

5

Wash truck

Évaluation :

5

Very pleased with the service at this U Haul location. Equipment was ready for me and personnel were very friendly and helpful!

Évaluation :

5

No improvement necessary.

Évaluation :

4

Have more than one staff member on hand. At both pickup and drop off extended wait due to only one person serving customers.

Évaluation :

4

Actually keep the reservations that people make with you for the items and places they make them!

Évaluation :

5

nice people

Évaluation :

5

Very efficient process, clean truck no wait return. Very satisfied. Thank you

Évaluation :

5

Micheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .

Évaluation :

5

Great service, clean truck, no problems with the return. Merci!

Évaluation :

5

Everything was great -- thanks!!

Évaluation :

5

Great service and clean secure space

Évaluation :

5

Great location and fair price

Évaluation :

5

The windshield had bird poo smears or something similar when I picked it up but the wipers could not get it off. The vans always have a weird smell too. But the vehicle inside was clean otherwise. Staff is always helpful and great.

Évaluation :

5

this is my go to place for all my hauling needs

Évaluation :

5

You guys got it all right! Want quit sure about your app.

Évaluation :

5

Great, timely and communicative service!

Évaluation :

2

i made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.

Évaluation :

5

Very clean, orderly, and the clerk was properly masked.

Évaluation :

5

The place is clean and secure. The units are tall and well maintained

Évaluation :

5

The staff was Great! Very Helpful!

Évaluation :

5

Thanks for your services

Évaluation :

5

Everyone was the best.thanku Mr clarke

Évaluation :

1

The employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original payment

Évaluation :

1

Very disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I left

Évaluation :

5

Thank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michelle

Évaluation :

5

Very helpful employees.

Évaluation :

5

Great Staff!

Évaluation :

5

Aside from the access card not working the service, employees location and facility we’re outstanding

Évaluation :

5

The employee who waited on us was very helpful and courteous

Évaluation :

5

Always happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!

Évaluation :

5

Easy to work with

Évaluation :

5

Great place

Évaluation :

5

Very detailed

Évaluation :

5

Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn't. They really worked with me when I fell behind. I highly recommend...

Évaluation :

4

Clean facility, nice security system. A little over priced for monthly fees

Évaluation :

5

N.D.

Évaluation :

5

This is the second time I have used this storage facility. They are great to work with.

Évaluation :

5

Ian over delivered on customer service, great experience!

Évaluation :

5

Great staff. Very knowledgeable and friendly.

Évaluation :

5

The gentleman at the desk, sorry, I forget his name, was great!

Évaluation :

5

Awesome customer service!!!! Very friendly staff !!!

Évaluation :

3

My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.

Évaluation :

4

My sales guy was really nice and helpful

Évaluation :

5

Great service.. Nice facility and was very pleased with the young man that helped me and the manager

Évaluation :

5

Excellent

Évaluation :

5

I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.

Évaluation :

5

Excellent!!!!!

Évaluation :

5

Employees friendly.

Évaluation :

5

Everyone was great and very helpful

Évaluation :

5

Staff members are very nice and helpful !

Évaluation :

5

S.O.

Évaluation :

5

I love the first month free the staff perfect

Évaluation :

5

Fit our needs well.

Évaluation :

5

Everything was top notch. Thank You

Évaluation :

4

I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.

Évaluation :

4

Employee was polite and professional

Évaluation :

5

Michael Connolly took care of me and he was very helpful and professional.

Évaluation :

1

Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they did

Évaluation :

2

Half of my belongings got rained on, I'm at 550 $loss. Never again!

Évaluation :

5

I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpful

Évaluation :

5

Employers very helpful and friendly.

Évaluation :

5

Great service and great location.

Évaluation :

4

Very upset that IMy husband didn't receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man's 200$.

Évaluation :

2

I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitude

Évaluation :

4

Nice staff

Évaluation :

5

I have no complaints

Évaluation :

1

Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.

Évaluation :

5

Everything went very smoothly

Évaluation :

5

Very Help and great deal !

Évaluation :

5

I would use their service again if the need arises.

Évaluation :

5

Great people and very accommodating.

Évaluation :

5

It was great

Évaluation :

5

Excellent facility highly recommend to family and friends !

Évaluation :

5

Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.

Évaluation :

2

I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know i

Évaluation :

5

The staff went above and beyond to make sure my experience was a positive one.

Évaluation :

5

Very nice people. Clean facility with lots of moving supplies available in the office.

Évaluation :

4

There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new client

Évaluation :

5

Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves him

Évaluation :

5

Very friendly staff who was able to answer my questions quickly.

Évaluation :

5

I have used this facility several times for rental. Always great.

Évaluation :

5

The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.

Évaluation :

5

All was very professionally managed.

Évaluation :

5

Would def use again. Everything was secure and I had no worries about storage.

Évaluation :

4

Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was good

Évaluation :

5

Excellent service, great 👍 people there.

Évaluation :

5

Thank all the staff for their assistance