The mobile app process could be easier. It was confusing and quite slow.Arielle G.
U-Haul Moving & Storage of Plainfield
Pour nous contacter
Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.Jay K. | Premières impressions
Great facility and friendly staff. Keep up the great work!!Paul M. | Expérience générale
Excellent service à la clientèleJeffrey S.
Improve instructions on exactly where to drop off equipment after hours. I didn't see any signage that indicated "exactly" where to park the truck during after hours returns. And the other thing I would do would be to Improve the key retrieval box. The mechanism at this location was a manual device where we have to put the correct code in the device to be able to retrieve the key. The problem that I encountered was that the dial was a bit difficult to turn and it felt at times that the resistance would be too great to even be able to change the dial all the way to the correct number. Technology is far enough advanced at this point that I feel a digital retrieval system would be a better and faster option. I was very pleased with the overall process. This feedback was simply to improve and already good process.Ivan C.
The uhaul location was very convenient. I got in and out efficiently. I will definitely use their services again!George T.
It worked and was clean but the trailer likely needs to be phased out. The door was VERY difficult to open (scraped knuckles a couple of times getting the hook to release) and there was a fair bit of cosmetic damage (age related). The staff was good to work with and I've rented there before (and will again).CHAD C.
Le client n'a pas laissé de commentaire.Anthony S.
Le client n'a pas laissé de commentaire.STEPHEN M. | Expérience générale
This was a simple and very courteous transaction. I would use them again in a heartbeat.GEORGE B.
Le client n'a pas laissé de commentaire.ROGER W.
Le client n'a pas laissé de commentaire.Hualin L.
Le client n'a pas laissé de commentaire.Aline C. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica B.
The staff at this location was very friendly, professional, and helpful. I also liked the new hitch mounting system that U-haul is changing over to.LARS L.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.FRANK J.
Le client n'a pas laissé de commentaire.Sohail H.
Love working with Michael. I rent motorcycle trailers and car haulers very often. He is always very helpful and a pleasure to work with!Nathan A.
Le client n'a pas laissé de commentaire.THOMAS P.
Mobile pickup was terrible to use and ended up not working. Had to go inside and have an employee redo our contract. Everything other than the mobile pickup went well, though.Sarah N.
Le client n'a pas laissé de commentaire.CYNTHIA C.
Everyone is very helpful every time I call with a question or concern.Wandalyn T. | Premières impressions
Everyone is very helpful every time I call with a question or concern.Wandalyn T. | Premières impressions
Le client n'a pas laissé de commentaire.MIKE J. | Expérience générale
I could not get the App to work smoothly for a contactless experience. Kashish Chhabra was great in getting me on my way. Store was clean with protective barriers and hand sanitizer at the counter.STEVEN D.
Le client n'a pas laissé de commentaire.Terri F. | Expérience générale
Le client n'a pas laissé de commentaire.Tommy B.
Le client n'a pas laissé de commentaire.Arash A. | Expérience générale
Le client n'a pas laissé de commentaire.ELISEO V. | Premières impressions
I was given a truck with no fuel. Then I was asked if I could put fuel in the truck and that I would be given a 28$ credit ( I only received a 22$ credit.) So I leave the lot and drive about a quarter of a mile and truck runs out of fuel. I lost about one hour of my time waiting for fuel. Truck was stranded in the middle of the road, this was very unsafe. Worst experience ever!!Jorge P.
Le client n'a pas laissé de commentaire.PAUL W.
Le client n'a pas laissé de commentaire.JOHN S.
This location definitely had better feel, easy process, and customer service than the one in Alsip. The previous truck I had rented in Alsip 2 weeks ago was running on its wheels. The transmission felt like it was going to die with terrible noise, it was dirty, the mileage gage was up and down, etc. Bad experience. Naperville location was great.IRMGERALD R.
We had to drive 50 miles to pick up the truck,, than another 50 miles back to Elgin Illinois The price we payed was not quoted when we reserved it in west Dundee Illinois.ROBERT G.
Nothing as far as I can sayJOSEPH B.
Michael Connolly at the pick up store was excellent!!Sean C.
The truck had zero power when you try to go!James H.
Le client n'a pas laissé de commentaire.BRUCE R.
Have multiple employees working at once so that 1 guy doesn't have to run around trying to help everyone (although he still did a great job!).Erin C.
Le client n'a pas laissé de commentaire.ASHOK P.
no help in store had to wait too long truck should be backed in so can pull out no pre inspection and no post inspection done need another employee working my tuck just came in and should have been wiped down for corona with indication it was done hard to get to location - cannot go nb without first going sb doing and having to turn back nb about a half mile away added fuel thing to bill in store when i ordered all online without it on return no one in store for 5 minutes billed for something i did not want and called in but long wait on phone to get thru and then answered employee said with customer and would call back - i got no call back - again lack of care for customer - will not rent from this location ever again and will avoid uhaul if i canJames L.
Le client n'a pas laissé de commentaire.PAUL S.
Le client n'a pas laissé de commentaire.leonard G.
Very fast and knowledgeable staff!OVIDIU B.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Charles B.
Mike Connolly helped me, when I picked up the truck and when I returned it. He is very professional, knowledgeable, courteous and friendly. He represents U-Haul and this location very well; and he is an excellent role model for others at U-Haul who interact with customers.RONALD B.
Le client n'a pas laissé de commentaire.Jaskaran S.
Service was excellent.David G.
Trailer was in excellent condition. Refrigerator dolly had a broken cross-piece that I did not notice until I went to use the dolly. The UHaul man had loaded the dolly into the trailer, and I did not notice the broken weld. But overall a very clean shop and professional service.James W.
Le client n'a pas laissé de commentaire.Wade S.
Le client n'a pas laissé de commentaire.JASON S.
Le client n'a pas laissé de commentaire.Patrick K.
Le client n'a pas laissé de commentaire.John C.
The employee that helped us was rude and very short with us. He seemed as if he did not want to be there assisting customers whatsoever.Allyson S.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.HOLLY S.
Hi, I refueled before dropping off but mistakenly put more fuel in than needed. By about a quarter tank. This happened because when I turned the truck ignition to ACC, it wasn't showing the accurate amount. I know that there is, on the contract form, a useful guide to let me know how much fuel I need to put back in the tank to get it to at-rental level but I didn't have my reading glasses so...My question is this: Isn't it reasonable to ask that i get some kind of credit for fueling the truck at a level greater than what was there when I rented it? It sure would be a value feature that makes UHAUL even more well-liked by this and other customers. MerciJames S.
scotts team was great -- courteous helpful and hard workingMike B. | Premières impressions
Convenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.Jay M. | Expérience générale
Appreciated the help of Michael in attaching the trailer and getting it back into the space upon our return. Easy in Town rental.Constance S.
Le client n'a pas laissé de commentaire.Julie T. | Online Move In
Le client n'a pas laissé de commentaire.ANTHONY B.
I was told that I would get a paid invoice via e-mail Monday evening. It is Wed., and I haven't got it yet.GREGORY O.
I was very happy with the experience. Good staff !CAROLYN S.
Le client n'a pas laissé de commentaire.Joseph S.
I always rent from this location. Great customer service with well maintained vehicles. They're the best.James I.
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.Latrice S. | Premières impressions
It was my first time using it on my own. I would most definitely let my friends now that it is a great thing place to useKAITLYN W.
Le client n'a pas laissé de commentaire.CASSANDRA K.
Le client n'a pas laissé de commentaire.RAMUS K.
Mike is the best hands downRoderick H.
Wash truckTHOMAS F.
Le client n'a pas laissé de commentaire.Charles S.
Le client n'a pas laissé de commentaire.Patrick K. | Expérience générale
Le client n'a pas laissé de commentaire.EDITH C.
Very pleased with the service at this U Haul location. Equipment was ready for me and personnel were very friendly and helpful!Dale S.
Le client n'a pas laissé de commentaire.BRIAN P.
No improvement necessary.Sytze N.
Le client n'a pas laissé de commentaire.Greg R. | Expérience générale
Le client n'a pas laissé de commentaire.Edward K.
Have more than one staff member on hand. At both pickup and drop off extended wait due to only one person serving customers.Ross F.
Le client n'a pas laissé de commentaire.PATRICK D.
Le client n'a pas laissé de commentaire.Ryan D. | Expérience générale
Actually keep the reservations that people make with you for the items and places they make them!Josiah C.
Le client n'a pas laissé de commentaire.Richard H.
nice peopleANDRZEJ S.
Le client n'a pas laissé de commentaire.Saira K.
Le client n'a pas laissé de commentaire.Seshadri T.
Le client n'a pas laissé de commentaire.Ashok P.
Le client n'a pas laissé de commentaire.Marnie S.
Very efficient process, clean truck no wait return. Very satisfied. Thank youDonna R.
Le client n'a pas laissé de commentaire.Andrew L. | Expérience générale
Le client n'a pas laissé de commentaire.Sherjeel G.
Micheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .Catriece B. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD L.
Great service, clean truck, no problems with the return. Merci!Donna R.
Le client n'a pas laissé de commentaire.ernest H.
Everything was great -- thanks!!DENISE M.
Great service and clean secure spacePatricia S. | Expérience générale
Great location and fair priceTed O. | Expérience générale
The windshield had bird poo smears or something similar when I picked it up but the wipers could not get it off. The vans always have a weird smell too. But the vehicle inside was clean otherwise. Staff is always helpful and great.KRISTEN J.
Le client n'a pas laissé de commentaire.Lydia A.
this is my go to place for all my hauling needsJAMES N.
Le client n'a pas laissé de commentaire.FRANK K.
Le client n'a pas laissé de commentaire.Kevin R.
Le client n'a pas laissé de commentaire.Alan E.
You guys got it all right! Want quit sure about your app.DEBORAH C.
Great, timely and communicative service!Kristine P.
Le client n'a pas laissé de commentaire.Juan T.
Le client n'a pas laissé de commentaire.Patrick P.
Le client n'a pas laissé de commentaire.LENORE C.
Le client n'a pas laissé de commentaire.Charles M. | Expérience générale
i made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.Jojo A. | Premières impressions
Le client n'a pas laissé de commentaire.LOURETHA H.
Le client n'a pas laissé de commentaire.Ruben O.
Le client n'a pas laissé de commentaire.Arun H.
Le client n'a pas laissé de commentaire.ROBERTEDWARD C.
Very clean, orderly, and the clerk was properly masked.Jessica G.
Le client n'a pas laissé de commentaire.MILTON P.
The place is clean and secure. The units are tall and well maintainedChuck G. | Premières impressions
Le client n'a pas laissé de commentaire.MARK T. | Expérience générale
Le client n'a pas laissé de commentaire.Francisco O. | Expérience générale
The staff was Great! Very Helpful!Kathy W. | Premières impressions
Le client n'a pas laissé de commentaire.June D. | Premières impressions
Le client n'a pas laissé de commentaire.Charles M. | Premières impressions
Le client n'a pas laissé de commentaire.Brian W. | Expérience générale
Le client n'a pas laissé de commentaire.Georganna Q. | Expérience générale
Le client n'a pas laissé de commentaire.joe f. | Expérience générale
Thanks for your servicesCandace B. | Expérience générale
Everyone was the best.thanku Mr clarkedennis c. | Expérience générale
Le client n'a pas laissé de commentaire.Rita S. | Expérience générale
The employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original paymentAnglea R. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN S. | Expérience générale
Le client n'a pas laissé de commentaire.matt f. | Expérience générale
Very disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I leftFRANKY F. | Expérience générale
Le client n'a pas laissé de commentaire.steve t. | Expérience générale
Thank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michellemichelle c. | Expérience générale
Very helpful employees.DAVID N. | Expérience générale
Great Staff!Kathy W. | Expérience générale
Le client n'a pas laissé de commentaire.matt f. | Premières impressions
Le client n'a pas laissé de commentaire.ROSEMARY F. | Expérience générale
Aside from the access card not working the service, employees location and facility we’re outstandingMarcy A. | Expérience générale
The employee who waited on us was very helpful and courteousarthur d. | Premières impressions
Always happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!Kenneth W. | Premières impressions
Easy to work withJames K. | Premières impressions
Great placenora g. | Expérience générale
Very detailedKeith M. | Premières impressions
Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn't. They really worked with me when I fell behind. I highly recommend...LATRICE C. | Expérience générale
Clean facility, nice security system. A little over priced for monthly feesScott C. | Expérience générale
N.D.Marcy A. | Expérience générale
This is the second time I have used this storage facility. They are great to work with.Becky S. | Expérience générale
Ian over delivered on customer service, great experience!John S. | Premières impressions
Great staff. Very knowledgeable and friendly.Thomas B. | Premières impressions
The gentleman at the desk, sorry, I forget his name, was great!david t. | Premières impressions
Awesome customer service!!!! Very friendly staff !!!Kimberly H. | Premières impressions
My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.Necole C. | Expérience générale
My sales guy was really nice and helpfulWAYNE L. | Premières impressions
Great service.. Nice facility and was very pleased with the young man that helped me and the managerElpidio P. | Premières impressions
ExcellentWilliam H. | Expérience générale
I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.MICHAEL B. | Expérience générale
Excellent!!!!!Tacuma S. | Premières impressions
Employees friendly.Robert Z. | Expérience générale
Everyone was great and very helpfulRosanna R. | Expérience générale
Staff members are very nice and helpful !Sandy R. | Premières impressions
S.O.Dawn R. | Expérience générale
I love the first month free the staff perfectSTANLEY W. | Expérience générale
Fit our needs well.Leonard H. | Expérience générale
Everything was top notch. Thank Youcheseter r. | Expérience générale
I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.Tommie W. | Expérience générale
Employee was polite and professionalTommie W. | Premières impressions
Michael Connolly took care of me and he was very helpful and professional.cheseter r. | Premières impressions
Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they didLea B. | Expérience générale
Half of my belongings got rained on, I'm at 550 $loss. Never again!Traci G. | Expérience générale
I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpfulTed O. | Premières impressions
Employers very helpful and friendly.DICK M. | Expérience générale
Great service and great location.BOB R. | Expérience générale
Very upset that IMy husband didn't receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man's 200$.Jeanne r. | Expérience générale
I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitudeamber c. | Expérience générale
Nice staffLeslie G. | Expérience générale
I have no complaintslisa g. | Expérience générale
Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.jeremy s. | Réservation
Everything went very smoothlyDICK M. | Réservation
Very Help and great deal !Kiona D. | Réservation
I would use their service again if the need arises.ALVINO R. | Expérience générale
Great people and very accommodating.Elise C. | Expérience générale
It was greatMark P. | Expérience générale
Excellent facility highly recommend to family and friends !Mark B. | Expérience générale
Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.KENNETH K. | Expérience générale
I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know iCarol C. | Expérience générale
The staff went above and beyond to make sure my experience was a positive one.JAMES N. | Expérience générale
Very nice people. Clean facility with lots of moving supplies available in the office.Elise C. | Réservation
There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new clientTuan D. | Expérience générale
Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves himSTANLEY W. | Expérience générale
Very friendly staff who was able to answer my questions quickly.Thomas R. | Expérience générale
I have used this facility several times for rental. Always great.Keith W. | Expérience générale
The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.JEFF G. | Expérience générale
All was very professionally managed.WILLIAM C. | Expérience générale
Would def use again. Everything was secure and I had no worries about storage.TONY M. | Expérience générale
Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was goodRICHARD H. | Expérience générale
Excellent service, great 👍 people there.KEVIN A. | Expérience générale
Thank all the staff for their assistanceJOHN G. | Expérience générale
Most of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.Lindsay H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!