Customer Reviews for U-Haul Moving & Storage of Plainfield

2 654 évaluations

11238 Rte 59   Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)

(630) 904-6625

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(630) 904-6625

11238 Rte 59
Naperville, IL 60564
(111th and Route 59 approx 6 miles south of Ogden Ave Route 34)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

They seemed a bit understaffed when we dropped off the dolly but we had much better service when we dropped off the truck.

Melissa C. 
Évaluation :
5

Thank you!!!

EMILIJUS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rich C. 
Évaluation :
2

I rented 15 feet Vehicle was unmaintained and it was dangerous to drive with messed up alignment and balancing. And at return boy was so rude like he was I don't care. Very unprofessional.

Soniab T. 
Évaluation :
5

Nothing, but I did have trouble returning the equipment online

victoria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip W. 
Évaluation :
5

ALL GOOD

THOMAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anurag J. 
Évaluation :
5

Nothing. Self drop off process was easy.

Emil S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hany K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamizamuthan V. 
Évaluation :
5

We have always got excellent service from all the staff, they are courteous and professional. Keep it up.

Randy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enoch S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
4

Despite everything that was going on at the moment (a truck not turned in and another turned in on empty) I was served promptly with respect and professionalism

Carl P. 
Évaluation :
5

The rental experience was very good and quick. There was some garbage in the cab, though.

Lori M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie K. 
Évaluation :
5

Very customer oriented - all team members engaged me and treated me well

Jim H. 
Évaluation :
4

Need more staff for check out

Robert Kennard S. 
Évaluation :
5

The manager was very helpful and insured the equipment was clean and ready for me.

James C M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D. 
Évaluation :
4

Quick return. Friendly service.

Brian W. 
Évaluation :
5

Manager was great on rental and yard employee was super individual on return!!

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mel G. 
Évaluation :
5

EXCELLANT SERVICE

Rashmi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Mike Connally is an awesome person to work. He is kind and thorough. He has the customers interest in mind.

Kenneth M. 
Évaluation :
5

Great staff

PAWEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWESI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken W. 
Évaluation :
5

Nothing really crew was friendly quick and helpful

Charles D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Firas R. 
Évaluation :
5

Staff was extremely helpful and went out of their way to help. I would highly recommend this UHaul location.

Howard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike A. 
Évaluation :
3

The 17' leaked and of course it rained that day. Stuff was soaked. When I returned the truck and reported it, there was only 3 young men working. No manager. I gave them my phone number and no one has contacted me. Its been 2 days.

Mildred K. 
Évaluation :
2

The vehicle smelled of cigarette smoke when we picked it up

Margie K. 
Évaluation :
5

Service was great! The staff was very helpful. Highly recommend this location!

ADNAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerold B. 
Évaluation :
5

We used this storage facility for about two years. We moved units a couple times as our needs changed and we were very happy with the service. Always friendly and helpful.

Hanna N.  |  Expérience générale 
Évaluation :
5

Always great!

Hanna Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarvis S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R. 
Évaluation :
5

the manager is a very friendly and helpful person.

Rafael L.  |  Expérience générale 
Évaluation :
5

My experience was very pleasant, from renting a truck to that of a storage facility. I needed to change reservations which was handled very quickly as the staff was very accommodating. The process of checking out and ending the contract was also very quick and easy.

Janice P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen N. 
Évaluation :
5

Customer service was excellent, truck was clean with no issues. Problem with kiosk, and it could not return my unused tv box. Not fault of employee; just seemed as if equipment was old, which resulted in no refund at that location.

Shalene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela E.  |  Premières impressions 
Évaluation :
5

Front tire was low

Dale W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah S.  |  Expérience générale 
Évaluation :
5

Everything was great the stalls were clean the hallways were clean everything was nice when I walked into it into the building when I went to the back of the storage lockers everything was clean nice the only thing I did notice it was a very high pitch noise in the back there it would come on a couple times very high pitch like you have to cover your ears because it was so high pitch but otherwise everything went perfect.

john s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C.  |  Premières impressions 
Évaluation :
5

The owner was cordial, helpful, and went over-and-above to accommodate my rental. The facility was spotless and I just could not have had a better experience. He was impressive.

Bryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel J. 
Évaluation :
5

The staff was super helpful, including calling us later to confirm some information for us. The check in was fast and the facility was clean and perfect.

Daniel F.  |  Premières impressions 
Évaluation :
5

The service was Excellent.

Clarence C. 
Évaluation :
5

I understand being short staffed but it only takes a couple of seconds to acknowledge your customers.

tryone A. 
Évaluation :
5

Good work

Miguel V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monica g.  |  Expérience générale 
Évaluation :
5

Fast, reliable, economical and user friendly service.

Mahesh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nico C. 
Évaluation :
3

Truck should be ready upon arrival time is important,

CRAIG H. 
Évaluation :
5

I appreciate the very friendly and helpful staff.

JOHN L. 
Évaluation :
5

Friendly, courteous and helpful. Everything was perfect for me.

ROBERT H. 
Évaluation :
5

All went well

CHRISTINE B. 
Évaluation :
4

My only criticism is the inaccuracies of the computer system. Wrong credit card informatio stored caused me to have to return the following day. Correct card displayed on mobile app but not in corporate system.

Deborah S.  |  Premières impressions 
Évaluation :
5

Very helpful with my recent issues.

KAREN S.  |  Premières impressions 
Évaluation :
5

Excellent customer service every time.

NOE M. 
Évaluation :
5

Best staff ever.. Yesterday person on the front desk was extremely helpful and would recommend to any one who need a space to store stuff either short term or long terms. Good rates!

LALITH G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE S.  |  Expérience générale 
Évaluation :
4

Passenger door kept opening. Snow and ice on windshield. Otherwise fine.

MARTIN C. 
Évaluation :
5

In general, this location does good work and that is why I continue to use it. The vehicle we had this time around, not so hot.

Paul R. 
Évaluation :
3

The 3 attendants were very patient and polite. The truck functioned very well. But, When I got to the pick-up truck, the bed was full of snow, so I had to sweep it out, which took 15 minutes. I needed to meet a friend to move their stuff, and had limited time. The mileage on the agreement was wrong by 2 miles, and the agreement said that the gas tank was 1/4 full--but it was less than 1/8 full (the gas gage showed only 2 lines when I got it). Because I was late, I did not have time to go back to the store and wait for the 2 customers ahead of me. In the final receipt, it showed ($10) as a Customer Service Refund, but nothing was deduced from the bill. Please have your attendants physically check the mileage and gas level before immediately before letting the customer have the truck. Aside from the above, UHaul provides a valuable service. Thank you. -Paul Chow

PAUL C. 
Évaluation :
3

Clean windows both inside and out. Inside the front there was dirty paper towels so make sure it is clean. Board said “replace oil soon”. Make sure oil change is timely.

NOAH P. 
Évaluation :
4

Parking lot is not paved

Taras M.  |  Premières impressions 
Évaluation :
5

The guys were helpful and the whole experience was great.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

Customer service agent was excellent. He took care of paperwork quick, helped to hook up trailer, and checked in trailer (return) quick as well. This was a very smooth transaction and I would not hesitate to rent from this location again.

CHRISTOPHER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Satisfied with everything

Barbara G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Charles B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique C.  |  Expérience générale 
Évaluation :
5

Quick, efficient service. Well maintained truck.

DANIEL T. 
Évaluation :
5

Nothing…all good!

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S.  |  Expérience générale 
Évaluation :
5

Always helpful, polite and hassle free.

Mirna G.  |  Expérience générale 
Évaluation :
5

I cannot begin to express how grateful I was to have landed at this location. The entire staff was incredible. They helped a first time renter feel comfortable and went above and beyond to help me when some details were not clear. Please know how very happy I was to find this great location and wonderful staff. A++++

PATRICIA M.  |  Premières impressions 
Évaluation :
5

Great service and customer experience.

WILLIAM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN N.  |  Expérience générale 
Évaluation :
4

Pickup went ok. Had to look around for the rental vehicle. Had to look around for the key pickup box. The truck was very clean. One bad note, the vehicle only had a quarter tank of fuel. This was frustrating.

Engelbert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

The manager was very helpful and considerate of my situation and uhaul is very blessed to have him on staff!! Thank you and merry Christmas

Jekiara B.  |  Expérience générale 
Évaluation :
5

great

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIU G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY K. 
Évaluation :
5

I rented the truck to take a C license driving test at the DMV. Didn't know it required insurance purchased from you all. You all would not allow me to add insurance after 30 mins of rental & ended up not being able to use the truck.

MARVIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADNAN H. 
Évaluation :
5

Friendly and relatively wuick!

Louise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrice S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime C.  |  Premières impressions 
Évaluation :
5

Staff (Mike Connolly) was very knowledgable and helpful.

Michael G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda G.  |  Expérience générale 
Évaluation :
1

This location sold my Locker To Auction without notice Yes I fell behind on payment But always paid my bills in full

ramon i.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky W.  |  Expérience générale 
Évaluation :
5

The facility was very clean, office staff very helpful, and responded when assistance was needed.

Carmen I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul R.  |  Expérience générale 
Évaluation :
4

My only problem with this facility is trucks were always blocking the area where you have to swipe your card.

GREG M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay M.  |  Expérience générale 
Évaluation :
5

We have been customers for several years and have never had a problem. Everyone at your facility has always been helpful and courteous. Thanks, Sue Hillstrom

Susan M H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOLORES T.  |  Expérience générale 
Évaluation :
3

After two emails and 36+ hours stating my concerns, I have had no reply - which is quite disappointing. The unit did not have a lock waiting for us as had been clearly promised on the website, and the huge rat trap inside the unit is unacceptable. I have asked for a different unit - no response. What is promised is not delivered.

Rebecca S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERTO R.  |  Premières impressions 
Évaluation :
5

Very accommodating

Julie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISABEL S.  |  Premières impressions 
Évaluation :
4

This was our first experience with storage and was a pleasant experience and would definitely recommend to anyone that needs storage. The staff was pleasant and at times went beyond helping.

Donna G.  |  Expérience générale 
Évaluation :
5

I have not actually moved into the new unit yet. I reserved it online. I will not move into the unit until mid October. Merci.

Susan M H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P.  |  Online Move In 
Évaluation :
5

Thanks

Alic T.  |  Expérience générale 
Évaluation :
1

With a 10 foot truck and towing trailer, I booked a a 10 x 10' storage space in Bolingbrook Illinois. After payment, it showed that they made the reservation in a different city and a smaller unit. The first representative said she could not cancel the incorrect Location contract. She told me to go ahead and book the correct location of Bolingbrook Illinois and that I would have to drive to the other city to make the cancellation. Later I attempted to speak to a second representative. This representative stated that she would be able to send a message to the incorrect location to have them cancel the contract of the wrong location. After I booked and paid for the contract for bowlingbrook, I received an email stating that my Bolingbrook contract was canceled. I had to call a third customer service representative and tell them to cancel once again the incorrect location. She was able to cancel the contract for me. By that time I decided to no longer do business with U-Haul storage. I found another company that was half the price and easier to manage making reservations with.

Keith T.  |  Online Move In 
Évaluation :
5

The manager Kashish is one of the nicest and most professional persons, I've dealt with in years. A true asset to your company. He treats people like a long time friend or family. Great guy, great place!!

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kennedi H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Enrique C.  |  Premières impressions 
Évaluation :
5

Owner is polite and helpful

Mirna G.  |  Premières impressions 
Évaluation :
3

Mike was super fantastic but didn't have nearly enough help. I was there at a super busy time on a Sunday morning and he was running around trying to help as many people as possible. I waited 25 minutes, and there were SIX people behind me when I left. He needed at least one more person.

ANGELA F.  |  Expérience générale 
Évaluation :
2

I canceled the contract after opening the door and seeing mouse droppings and insects.

SUSAN D.  |  Expérience générale 
Évaluation :
4

I didn't give a 5 because there is always room for improvement. However, the staff was great, very attentive and patient. I will give the Mike and Kashish a 5 star for great customer service.

yvette w.  |  Premières impressions 
Évaluation :
4

Unit has oul stains and weeks in front ofnthe door that had to walk through.

Sharan H.  |  Online Move In 
Évaluation :
5

The person that attend me was so helpful and kind.

Guillermina S.  |  Premières impressions 
Évaluation :
4

The only reason I gave a 4 star, is because they need more help there. Other than that they are Excellent. I have been using them a lot lately, and never had any issues, other than they need more staff. The gentleman, that helped me was very polite and helpful. His rating was 5 ⭐️'S from me. I don't recall his name, but thank you to him. Also, when calling, the person I spoke with on the phone was also excellent. Very knowledgeable and helpful. They were unable to provide me with the truck, but helped me get one at the next closest location. Very pleasant to speak with. To Uhaul, just add some help and you would have 5⭐️'S from me.

Donelle V.  |  Premières impressions 
Évaluation :
5

Everyone was friendly and helpful!

James M.  |  Expérience générale 
Évaluation :
1

Made a reservation a month in advance found out the day before that no units were available.

Kristin H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald L.  |  Expérience générale 
Évaluation :
5

If I had my own storage unit business, I would definitely hire U-Haul's staff. The entire process was simple and uneventful. I received the correct guidance from U-Haul's staff regarding the most convenient storage units for my particular needs. I definitely will be a recurring customer. Thank you Mike!

Alex R.  |  Expérience générale 
Évaluation :
5

The service was outstanding! Michael Connolly went above and beyond to be courteous , patient, helpful and was great in explaining how everything worked and where everything was located. He was exacting in his descriptions and explanations. A truly amazing customer service experience

Jeffrey H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTEN P.  |  Expérience générale 
Évaluation :
5

While my belongings were stored here, the door collapsed inward off the track. They called me to come unlock it so they could repair the door. I wasn't able to come for several days and when I did arrive, they worked to fix it immediately. It took some time but it got resolved. Merci.

Cassie C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie D.  |  Expérience générale 
Évaluation :
5

Thanks to Michael for all the support and help he gave us from February until July .He is always ready to help.

Daniel A.  |  Expérience générale 
Évaluation :
3

need more people!!!!!!!

Larry R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

clarissa d.  |  Expérience générale 
Évaluation :
1

Approx 2-2,5 weeks prior to my move i RESERVED 2 10x10 storage units at the Plainfield facility, I filled out paperwork and was given some instruction on what to expect. The young man at the counter told me not to come back until the day of my move so my free month would start on that day. June 22 came and the movers and I worked all morning. I got in my car followed by the moving truck. When we got to the facility i was told they did not have my original 2 reservations, only the one I made the day or two prior thinking I needed more space, I was horrified since I had to be out of my house and close on my sale by 6/28. My entire house was in this truck. The movers moved ALL my things into one unit since it was climate controlled. Meanwhile the manager said there was nothing he could do about this situation. He gave me an outiside unit, which I accepted since I had no choice. I will never recommend this facility again. Why take reservations (they had just given mine away) if you aren't going to honor them. I did everything they asked, Moving is stressful enough without this facing you at the end, I did call the national U-Haul office and spoke to Laura in customer service. She was friendly and helpful. She was sending a notice about my complaint to the manager of the Plainfield facility (which I said would do no good since he allready told me there was nothing he could do) and to someone at the U-Haul National offices. Here I was at 73 years old, moving all my things and trusting U-Haul to take care of them, and U-Haul couldn't even keep track of my reservation, let alone honor them. I will now have to hire the movers again to move half of my things out of this unit and into another one that is also climate controlled. I am on social security and this move was very expensive, let alone paying the movers twice. All in all I was handled poorly and am not happy about it. My number: 630-881-2840

Matt L.  |  Premières impressions 
Évaluation :
5

The customer service was amazing. The gentleman helping us was the only one working and he was able to maintain his cool the entire time. There were lots of people there and he was able to quickly service everyone.

Shannon N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie C.  |  Premières impressions 
Évaluation :
5

I wish the lights were on by my unit

Cynthia R.  |  Online Move In 
Évaluation :
3

Problems with updating information provided.

GLENDA JEAN L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S.  |  Premières impressions 
Évaluation :
5

The person that helped us check in for our storage unit was very friendly and informative. Such an easy process compared to other U-Haul locations we've visited before.

Maria D.  |  Premières impressions 
Évaluation :
5

The person at the desk, I believe it was Michael, was extremely helpful. I booked my reservation online and there were too many reservations and not enough units. He worked through the issue, calling other locations as well and got me what I needed. I appreciated his efforts. Merci.

Bryan S.  |  Premières impressions 
Évaluation :
4

I made a reservation for an RV space but when I got to the facility I was told I did not have a spot. Michael was very helpful and figured out a solution, but please fix your online reservation system so you don't have panicked customers and Michael doesn't have to figure out how to fix these types of situations. I'd love to say I'd recommend, but can't given someone may think they have a space when they don't. I would recommend Michael - he was super helpful.

ANGELA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
5

Kashish was a great help and one of the best people at uhaul that I've ever delt with. Great service.

John C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell L.  |  Premières impressions 
Évaluation :
5

Great experience especially since its our first time and we may have to get a second unit and would not think twice about renting another unit

Donna G.  |  Premières impressions 
Évaluation :
5

Friendly, knowledgeable staff

mary l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia W.  |  Expérience générale 
Évaluation :
4

Gates were broken or non functioning far too often. Price of storage kept increasing to the point it where it was no longer viable to own a trailer.

graham m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia E.  |  Premières impressions 
Évaluation :
5

Been using this Facility for 3 years .. Trailer rental, Rv Parking, and Storage . Have always been Pretty Good...

Elpidio P.  |  Premières impressions 
Évaluation :
4

Signed up for storage rental online. Was given a code to enter the area, but when we arrived onsite, was immediately told they don't use codes and that we'd have to get an access card. The employee went through the process of getting us the card, but then gave us a free month's rent. Worked out in the end and we were able to get access that we needed

Nicholas K.  |  Online Move In 
Évaluation :
5

Mike was absolutely great getting me set up with a truck and rental unit.

Ken B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl H.  |  Expérience générale 
Évaluation :
4

Only concern was when the after hours access door would not open. Staff was super helpful in letting us in to move things though.

Emma F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott m.  |  Online Move In 
Évaluation :
3

The snow was was piled in front of the unit, making access difficult. The smooth floor of the unit was then quite slippery. On 2 trips to the facility, the driveway was blocked with trucks. I had to park the car, swipe the access card, then get back in vehicle and drive around. The process was repeated to leave. Very inconvenient.

Edward O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W.  |  Premières impressions 
Évaluation :
1

When moving out of the storage we asked if we could bring in a container and movers. We were told we could. We paid to have a container brought in and we paid in advance for movers. On the day of the move the manager recinded the approval and we lost about $300.00. We had to move out of the storage in our cars which took 2 days. This was concerning because we had seen other people have that privilege. The lost of time and money is unfair.

arthur d.  |  Expérience générale 
Évaluation :
2

My vehicle received $6000 in damages while being stored here. The sad part is there is no help from the Uhaul to reimburse the owners. They say it's locked and secure but it's not!

TERRENCE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F.  |  Expérience générale 
Évaluation :
5

I made a call to a few different self storage locations. Mike was instrumental with me picking U-Haul. Very friendly and helpful. Kashish was equally as helpful in my subsequent calls.

Jay K.  |  Premières impressions 
Évaluation :
5

Great facility and friendly staff. Keep up the great work!!

Paul M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aline C.  |  Premières impressions 
Évaluation :
5

Everyone is very helpful every time I call with a question or concern.

Wandalyn T.  |  Premières impressions 
Évaluation :
5

Everyone is very helpful every time I call with a question or concern.

Wandalyn T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arash A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELISEO V.  |  Premières impressions 
Évaluation :
5

scotts team was great -- courteous helpful and hard working

Mike B.  |  Premières impressions 
Évaluation :
5

Convenient location, great staff, and well maintained facility. Improvement opportunities would include either paving the outdoor storage area, or at least filling potholes in the gravel. Minor detail though in the big picture. We will use it again next year for our boat storage.

Jay M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrice S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew L.  |  Expérience générale 
Évaluation :
5

Micheal and Khalish were awesome . Gave great customer service during my rental storage time . If I ever need a storage unit I will rent at this location again .

Catriece B.  |  Expérience générale 
Évaluation :
5

Great service and clean secure space

Patricia S.  |  Expérience générale 
Évaluation :
5

Great location and fair price

Ted O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M.  |  Expérience générale 
Évaluation :
2

i made reservation of 2 units of 10*15 a week ago before august 23, then my husband called 800 to add 1 more unit of 10*10 on top of confirmed preior reservation. however on august 23 4:30pm when i called Plainfield office to triple confirmed the reservation i was told they LOST one 10*15! And it was so close to five clock there is no way to reach out other available facility. on our moving day, it ended up multi small units to make up the size we need and one is not climate controled. i am worried the extra hours we work on the loading/unloading and the safety of my household stored.

Jojo A.  |  Premières impressions 
Évaluation :
5

The place is clean and secure. The units are tall and well maintained

Chuck G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco O.  |  Expérience générale 
Évaluation :
5

The staff was Great! Very Helpful!

Kathy W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

June D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Georganna Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe f.  |  Expérience générale 
Évaluation :
5

Thanks for your services

Candace B.  |  Expérience générale 
Évaluation :
5

Everyone was the best.thanku Mr clarke

dennis c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita S.  |  Expérience générale 
Évaluation :
1

The employee that help me said may 30 I would have to come back to pay rent. When I went in to pay the employee no longer worked there and the New employee said I had late fees and that the old employee had told me wrong information about the first payment and they over 200 dollars more than original payment

Anglea R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt f.  |  Expérience générale 
Évaluation :
1

Very disappointed with the Manger & how he spoke to me was there for years said I could boxes to donate inside struggling to do so then said to get them paid a man to pick them up the next day ! Plus cleaned storage out said he would pro rate my charges to give me something back then the assistant manager said that was never said! Not helpful at all rude the old mangers they had were professional ! I would never want these people representing a company to many lies cost me time & more money Franky Forliano I it 1097 glad I left

FRANKY F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve t.  |  Expérience générale 
Évaluation :
5

Thank you! I leased my storage unit with U-Haul for three years. I received great customer service and my things were very much taken care of. Any concerns I had, was addressed to my satisfaction every time. My things were stored at the Plainfield/ Naperville location right of if route 59. The management and customer service at that location was wonderful. Thank you to everyone I talked to. Michelle

michelle c.  |  Expérience générale 
Évaluation :
5

Very helpful employees.

DAVID N.  |  Expérience générale 
Évaluation :
5

Great Staff!

Kathy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARY F.  |  Expérience générale 
Évaluation :
5

Aside from the access card not working the service, employees location and facility we’re outstanding

Marcy A.  |  Expérience générale 
Évaluation :
5

The employee who waited on us was very helpful and courteous

arthur d.  |  Premières impressions 
Évaluation :
5

Always happy with the staff and facility. This weekend however, the alarm system was broken and was going off continuously which was kind of annoying. Apparently nobody could get out there until Monday to fix. Overall a fantastic experience!

Ken W.  |  Premières impressions 
Évaluation :
5

Easy to work with

Scott J.  |  Premières impressions 
Évaluation :
5

Great place

nora g.  |  Expérience générale 
Évaluation :
5

Very detailed

Keith M.  |  Premières impressions 
Évaluation :
5

Uhaul was awesome when it came to me storing my car other places gave me issues about my car getting towed in but Uhaul didn't. They really worked with me when I fell behind. I highly recommend...

LATRICE C.  |  Expérience générale 
Évaluation :
4

Clean facility, nice security system. A little over priced for monthly fees

Scott C.  |  Expérience générale 
Évaluation :
5

N.D.

Marcy A.  |  Expérience générale 
Évaluation :
5

This is the second time I have used this storage facility. They are great to work with.

Becky S.  |  Expérience générale 
Évaluation :
5

Ian over delivered on customer service, great experience!

John S.  |  Premières impressions 
Évaluation :
5

Great staff. Very knowledgeable and friendly.

Thomas B.  |  Premières impressions 
Évaluation :
5

The gentleman at the desk, sorry, I forget his name, was great!

david t.  |  Premières impressions 
Évaluation :
5

Awesome customer service!!!! Very friendly staff !!!

Kimberly H.  |  Premières impressions 
Évaluation :
3

My unit did have a little bit of water in it after heavy rains. I was told a manger would contact me but no-one did. The employee when we got the units and when we left were very friendly and nice.

Necole C.  |  Expérience générale 
Évaluation :
4

My sales guy was really nice and helpful

WAYNE L.  |  Premières impressions 
Évaluation :
5

Great service.. Nice facility and was very pleased with the young man that helped me and the manager

Elpidio P.  |  Premières impressions 
Évaluation :
5

Excellent

William H.  |  Expérience générale 
Évaluation :
5

I already have 2 units @ U-Haul, needed a space to park our RV for a few months. There were no spots available when I requested, but they called as soon as one became available.

Michael B.  |  Expérience générale 
Évaluation :
5

Excellent!!!!!

Tacuma S.  |  Premières impressions 
Évaluation :
5

Employees friendly.

Robert Z.  |  Expérience générale 
Évaluation :
5

Everyone was great and very helpful

Rosanna R.  |  Expérience générale 
Évaluation :
5

Staff members are very nice and helpful !

Sandy R.  |  Premières impressions 
Évaluation :
5

S.O.

Dawn R.  |  Expérience générale 
Évaluation :
5

I love the first month free the staff perfect

STANLEY W.  |  Expérience générale 
Évaluation :
5

Fit our needs well.

Leonard H.  |  Expérience générale 
Évaluation :
5

Everything was top notch. Thank You

cheseter r.  |  Expérience générale 
Évaluation :
4

I was very happy with the storage unit and all the employees I interacted with were pleasant and professional.

Tommie W.  |  Expérience générale 
Évaluation :
4

Employee was polite and professional

Tommie W.  |  Premières impressions 
Évaluation :
5

Michael Connolly took care of me and he was very helpful and professional.

cheseter r.  |  Premières impressions 
Évaluation :
1

Worst experience ever. Poor communication, took two hours to even get my U-Box and truck the first day cause me to pay movers more money.Did not take bolts off even after I asked and was told they did

Lea B.  |  Expérience générale 
Évaluation :
2

Half of my belongings got rained on, I'm at $550 loss. Never again!

Traci G.  |  Expérience générale 
Évaluation :
5

I did have issues getting a contract on my first visit, but it was resolved on the next day. Site people have been friendly and helpful

Ted O.  |  Premières impressions 
Évaluation :
5

Employers very helpful and friendly.

DICK M.  |  Expérience générale 
Évaluation :
5

Great service and great location.

BOB R.  |  Expérience générale 
Évaluation :
4

Very upset that IMy husband didn't receive his money back for the month of December. He went in and paid for November and December. We moved out Nov 14 th. How sad you keep a retired man's 200$.

Jeanne r.  |  Expérience générale 
Évaluation :
2

I was moving out my storage since I recently moved out of state and needed assistance...one staff in particular had an attitude

amber c.  |  Expérience générale 
Évaluation :
4

Nice staff

Leslie G.  |  Expérience générale 
Évaluation :
5

I have no complaints

lisa g.  |  Expérience générale 
Évaluation :
1

Recommend listening to the recording. She seemed to want to get me off the line quickly. Told me that she could not help me and gave me the number for another service desk in CA, when I am in IL.

jeremy s.  |  Réservation 
Évaluation :
5

Everything went very smoothly

DICK M.  |  Réservation 
Évaluation :
5

Very Help and great deal !

Kiona D.  |  Réservation 
Évaluation :
5

I would use their service again if the need arises.

ALVINO R.  |  Expérience générale 
Évaluation :
5

Great people and very accommodating.

Elise C.  |  Expérience générale 
Évaluation :
5

It was great

Mark P.  |  Expérience générale 
Évaluation :
5

Excellent facility highly recommend to family and friends !

Mark B.  |  Expérience générale 
Évaluation :
5

Store staff was great. My personal things were dry and safe for six months. Would definitely use this facility again. A++.

KENNETH K.  |  Expérience générale 
Évaluation :
2

I did not have a great experience with uhaul this last visit because i had to physically go in a check out my rented unit. My husband did not have to do that. I called several times to let them know i

Carol C.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond to make sure my experience was a positive one.

JAMES N.  |  Expérience générale 
Évaluation :
5

Very nice people. Clean facility with lots of moving supplies available in the office.

Elise C.  |  Réservation 
Évaluation :
4

There would be nice and beneficial to UHaul if you would give credit to any client who return the storage earlier before the next due date, then have space available for new client

Tuan D.  |  Expérience générale 
Évaluation :
5

Everything Everyone is always nice Good crew keep up the good works Dexter is a good guy my granddaughter loves him

STANLEY W.  |  Expérience générale 
Évaluation :
5

Very friendly staff who was able to answer my questions quickly.

Thomas R.  |  Expérience générale 
Évaluation :
5

I have used this facility several times for rental. Always great.

Keith W.  |  Expérience générale 
Évaluation :
5

The price of my unit continued to increase. I would have stayed but you raise the rates. I run a non-profit and I can't raised my prices when ever I want.

JEFF G.  |  Expérience générale 
Évaluation :
5

All was very professionally managed.

WILLIAM C.  |  Expérience générale 
Évaluation :
5

Would def use again. Everything was secure and I had no worries about storage.

TONY M.  |  Expérience générale 
Évaluation :
4

Everything was great until I was moving out. Renting a truck and closing out my account was messed up. More because of the kid that was helping me at the time than anything else. Overall it was good

RICHARD H.  |  Expérience générale 
Évaluation :
5

Excellent service, great 👍 people there.

KEVIN A.  |  Expérience générale 
Évaluation :
5

Thank all the staff for their assistance

JOHN G.  |  Expérience générale 
Évaluation :
3

Most of the staff was helpful and friendly. Rented a storage unit for about 6 months then rented a trailer to help move to a different state. Didn't have any issue getting the services I needed.

Lindsay H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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