Very efficient
Michael M.Customer Reviews for U-Haul Moving & Storage of Pleasant Hills
Testimonials From Recent Customers
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Excellent and fast service. The employees were very friendly and helpful. It was a terrific experience. Thanks so much.
EDWARD B.you switched my pickup location multiple times, and were supposed to call me twice and didn't. ended up driving an extra 60 miles back and forth because you failed to communicate.
Matt D.The storage unit was clean the whole building was well lite and clean.
Nancy S. | Premières impressionsThe people at this location were also very nice and helpful. The storage unit was clean as well. Uhaul is a great company to work with. Thank you all for making our move as easy as possible.
Nancy S.I have used this location more than once. Always à great experience.
Carol K.Used uhaul many times always a. Positive interaction
KAREN A.Nothing; everyone was friendly, knowledgeable and helpful, very positive experience… Thank you!
STEPHEN C.Everyone was very friendly and helpful
DAVID T.The workers on 12.26.21 were wonderful. They were very helpful & made our first experience a pleasant one! Thank you all For your help!
STEVEN D.Good location. Close to where I live. Very easy to book online. Friendly clerks, truck was very clean which is important to me. It was a very good experience and I would use this location again if I need to rent a truck again.
Vincent O.The lady and young man who helped me was great people. Her name was Jessica
Charles B.If you look me up, I am a Regular Uhaul renter. I think I deserve a FREE RENTAL . I don't even receive a discount. Thank you ðŸ™ðŸ¾ Cynthia
Cynthia C.All of the staff here I dealt with here are very friendly and helpful!
LISA P.Jessica and the guys hooking up the trailer were great
John Y.When I arrived the employees were busy moving trucks so I had to wait a few minutes. To my surprise, because of that wait, I was charged for an extra day for being 4 minutes late. I didn't mind waiting; I do mind being charged. I will not be using U-Haul again.
Thomas S.The only note is that you put equipment and other things automatically In the website. There may be someone who does not need it and does not pay attention to it and pays for things that he does not need. Other than that everything is good and the staff were very nice.
FAISAL M.When I picked up my trailer it was quick and everyone was very professional. When I went to drop off my trailer as soon as they opened there was one man working who was dealing with all the trucks that had been dropped off before they opened. He promptly came to disconnect my trailer and was incredibly professional.
Paula W.Very friendly folks!
John H.Very friendly service
John H.Thank you ðŸ™ðŸ¾ Jacob and Cameron. Excellent service. I'll be back., SOON
CYNTHIA C.I reserved the van from 9am-4pm. Their location closes at 5pm. I got stuck in traffic and ended up returning the van at 4:15pm. They charged me another days rental and another day's protection fee for being 15min late even though it was returned well before the store closed. They didn't say a word when I returned it either at the time I returned it. You drop the vehicle off, they look it over and say you're good to go. I see the double charge when the receipt was emailed about 10-15min after I left. In addition, after I dropped off the van and already received an emailed receipt, someone from their store called me and said, where is the van? I said I returned it and you already gave me a receipt. Their response, was oh... I would not recommend this location.
EILEEN L.I just wanna say Jessica at a Pleasant Hills Storage for Sellitti is the nicest person she has help me with all my rentals so I hope she is getting credit for all of it because I deal with yens a lot
James F. | Premières impressionsThe people that work there are super friendly, knowledgeable and had our truck ready and waiting right on time.
Roy M.The store is at a very busy and difficult intersection to enter and exit.
SUNDEEP E.Not very happy that the employees used their personal phones to take pictures of my license and enter my personal information for business use I would think a company as large as this had a more secure way of checking people in and out or at least could afford business phones for employees
Anthony W.I would like to know more about pest control measures. We found a poison trap in the corner of the locker and there was a chemical order on some of the boxes. Toxic?
Sandra A. | Expérience généraleI rented 2 vehicles from this facility. The first, Wednesday 12/8/21 occurred without incident. I verified that I had a pick up scheduled for Sunday 12/12/21. for a 24/7 pick up at 7:30 AM. When I arrived, the app informed me that I would have to wait til 9AM, when I was supposed to be at the venue I was renting for. I called the 800 number and the operators (I was disconnected from the first, so I had to call back) were essentially unable to help. I was put in touch with a manager, that did all she could. She told me to approach anyone who might have arrived early. I did so. Dane, the young man assisting me went out of his way to help me. Later that day, IK received a call from assistant manager Josh. I told him what happened. He apologized and told me just to text my pictures to his personal number when I dropped off the van. He would do the rest. I felt he went over and above to help me. All 3, the first manager's name I do not recall, displayed excellent customer assistance and turned a potentially bad incident into a pleasant experience. All 3 should be commended.
GEORGE S.Keep doing what you guys are doing storage units are excellent space
Stephen T.The CSR that checked me out was outstanding. I'm sorry I didn't get his name.
Lawrence P.I had to do all the work . Take pictures walk around the whole truck by myself. Make sure there was nothing wrong, because if there was I would be charged. Had to rent two 20ft trucks. Because no 26 ft were avay
William W.The size if the unit is excellent easily to gey acess
Stephen T. | Premières impressionsUhaul is a fucking joke. They rescheduled 3 times and made me go to 2 different locations 45 minutes apart. It's crazy how such a large company can be full of fucking ass holes. Thanks idiots.
Philip S.Dirty van but ran well and served it's purpose. The app has a lot to be desired. Picture of the milage would not take. Had to wait in line.
Daniel S.Give the truck out with more than under a quarter tank of gas. Still a great experience overall!
John A.The door on the back of the trailer would not open. It seemed like it was rusted shut. I was able to with great force open it. I'm sure some wd-40 would fix the problem.
John A.All employees i dealt with were very nice and helpful. The next customer will be very pleased also.
LINDA W.Both Matt and Carl were great, helped up hook up, and gave some helpful tips for hauling. Thank you all!
Aaron M.I cannot say enough for Danielle, she has been wonderful through the process of making it work for me during covid and not being able to pay. The assistant manager was extremely helpful as well. They are all very great people and they are very accommodating. Lori Rechtorik
Lori R. | Expérience généraleLady at counter was good and helpful
Edward D.First the man mixed my name up with a Lauren Bleinher and I told him that is not me. I still got charged for her rental eventhough we don't have the same name and I did not get my rental the same time she did. Now their telling me that things cannot be changed and I have to pay for her rental when I have pictures of the mileage of me leaving the place and my mileage coming back.
Lauren B.Personnel was extremely helpful and friendly. Took care of everything I needed. Facility is also above expectations.
John S.No parking brake pedal available. Seat worn badly, making left turns felt like you were falling off the seat.
PHILIP E.Used the online service to reserve my rental
James V.Jacob checked me out at the location and was polite and accommodating. I was running late on the day of my return and I received a phone call 45 minutes after my return time from Carl. When I asked for an extension Carl said “we told you yesterday you couldn't have an extension.†I explained to Carl that I had the truck for 2 days and hadn't spoken to anyone since pick up and he said “Yeah it says here we talked to you yesterday about running late.†I again told Carl that I did not call so he could not have spoken to me and he said “Well maybe we left a voicemail†which he had not. I asked if I could have the extension or not and he proceeded to tell me how 2 people already had the truck reserved and now they wouldn't have their truck. I asked again if that meant that I couldn't have an extension and he said “the charge went through, have it back by 7.†It was a pretty ridiculous conversation considering how many of the same model truck sit on that lot without moving for weeks and when I first came to pick up the truck the initial truck assigned to me had keys at that location but they could not find the truck. When I returned the truck around 230pm I was checked back in by Jacob who was professional and polite. I was surprised when I received my receipt that the up charge for a couple extra hours of use was only $10 since on the phone Carl made it seem like I was backing up the entire Uhaul enterprise. I returned the truck as soon as I could with more gas in it than I was given. If I need a uhaul again, it will not be from this location. Carl should receive training in professionalism and customer service and it could probably be taught to him by Jacob.
Ryan W.They charged me extra
LEELA N.I don't understand where $20 came from for ADW, please explain.
NARAD N.first the employee i dealt with at the location was really rude to me giving me a bunch of attitude. the truck was clean but had a check engine light on which had me nervous that it might break down and when you turned on the heat the smell of burnt rubber was very noticeable. and the tire pressure light was also on. when i am renting a truck i prefer the vehicle NOT have mechanical issues or low tire pressure and the staff to be friendly. after all i am the customer i have no problem spending me money somewhere else.
Daniel S.Matt is always accommodating.
JAMES G.Everyone there was very friendly and helpful! The assistant manager, Josh, and the female associate were a great help & very understanding. They came through by helping me out when my moving got delayed. Very nice place! Thank you.
CASSANDRA W. | Expérience généraleI was in and out, well taken care of!
Frank S.The guys were super helpful.
BRIAN H.Maybe more customer parking
NATHAN K.Great service good equipment
James W.There were several mixups and misinformation. The young woman I believe Jessica is her name but not sure. She stepped in and saved the day. After she got involved and fixed everything it was great. The three gentlemen working that day can use much more training!
antoinette r. | Premières impressionsA lot of dirt on stairs and in hallway
Rene F. | Premières impressionsMy unit had mouse droppings in it. When I showed Jessica, she said she would have some one clean it. Whoever cleaned it didn't clean it all up. There were several locations in the unit with mouse droppings. I loaded my belongings on one side of the unit and will see if someone can clean the remaining droppings. Or I may do it myself. I know many storage units have mice, but at least TRY to make it look like you don't. . The locks don't work well on the units either. I have to go back up to have them drill a bigger hole so the lock actually works. The unit should have been cleaned and inspected before I checked in. I wish I could say I'd recommend it, but I can't right now. Fortunately, I will only need it for a few months. If this were going to be a longer term rental, I think I'd look elsewhere.
Robert J. | Premières impressionsI just wish we were granted 24 hr access to our units
Carmella N. | Premières impressionsJust good, caring, decent people. Thank you.
Patricia C. | Premières impressionsThe staff member was very helpful and answered all our questions. Originally we were just getting quotes but after seeing the facility, we definitely wanted to get the storage space.
Vicki N. | Premières impressionsParking lot very busy on Sunday, June 27, during this busy moving season. Was glad to be able to park by the loading dock.
Dee G. | Premières impressionsJessica was so informative and she was very pleasant and helpful. She was awesome with us
Robert M. | Premières impressionsThe website is horrible
Donna A. | Premières impressionsExcellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.
theodora w. | Premières impressionsCrew was helpful and friendly.
Robert N. | Premières impressionsConvenient storage unit...employees helpful and informative...reasonable cost for monthly rent
richard g. | Premières impressions