Customer Reviews for U-Haul Moving & Storage of Pleasant Hills

8 662 évaluations

5 Clairton Blvd   Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

(412) 655-7030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(412) 655-7030

5 Clairton Blvd
Pleasant Hills, PA 15236
(Rt 51 between AAA & Cloverleaf-serving West Mifflin-Baldwin-Pleasant hills)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

very professional and cheerfull.

THOMASFRANCIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN R. 
Évaluation :
5

The employees at this location really know how to run a business, they are quick and confident. Each time I rent a van the efficiency amazes me. Heads up order equipment online and upload both sides of your driver license ahead, saves so much check in time.

Melinda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH J. 
Évaluation :
5

Very helpful personnel! One request - rent the trucks with a full tank of fuel. It is not easy in an urban/suburban area to find a place to refuel a 26' truck towing a loaded auto transport.

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS L. 
Évaluation :
4

Guy who checked truck back in was very pleasant.

LUKE T. 
Évaluation :
5

The customer service agent deserves five stars as well for assistance skills

Henri J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L.  |  Expérience générale 
Évaluation :
5

nothing outstanding service

james M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA W.  |  Premières impressions 
Évaluation :
5

I just didn't like using a link for damages There was no internet service to complete this task.

MARYANN G. 
Évaluation :
5

Staff was friendly, courteous, and professional. Great service. A+. Would recommend to others.

ETHAN J. 
Évaluation :
3

FILL THE TANK!! Giving a truck with only 1/8 of a tank to start is not right! Don't make the customer “guess” at the refill. Very unprofessional!!

DWAYNE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

adam F. 
Évaluation :
5

All the employees was super nice .

SAMSON C. 
Évaluation :
4

A lot of dirt on stairs and in hallway

Rene F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY W. 
Évaluation :
3

When I got the truck it was not cleaned so when I returned it it wasn't and I got charged

DENISE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody P. 
Évaluation :
5

Truck was old and noisy which is why I think they used it for local. However it's still ran well and caused no issues

GARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
5

Coffee, donuts?

Dowis G. 
Évaluation :
2

I Was overcharged twice!

JONATHON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Staci M. 
Évaluation :
3

My unit had mouse droppings in it. When I showed Jessica, she said she would have some one clean it. Whoever cleaned it didn't clean it all up. There were several locations in the unit with mouse droppings. I loaded my belongings on one side of the unit and will see if someone can clean the remaining droppings. Or I may do it myself. I know many storage units have mice, but at least TRY to make it look like you don't. . The locks don't work well on the units either. I have to go back up to have them drill a bigger hole so the lock actually works. The unit should have been cleaned and inspected before I checked in. I wish I could say I'd recommend it, but I can't right now. Fortunately, I will only need it for a few months. If this were going to be a longer term rental, I think I'd look elsewhere.

Robert J.  |  Premières impressions 
Évaluation :
5

Jessica was a delight

Grant S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan Richard C. 
Évaluation :
5

I want to share that Carl H. REALLY WENT OUT OF HIS WAY TO HELP ME THIS EVENING.... I wasn't sure how about or what to do with my truck today and he went out of his way to explain things and help me...please note his service with me. Have a great day and THANK YOU CARL....

VICTORIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE M. 
Évaluation :
5

Reservation smooth an easy fast and effecient

CHAD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL C. 
Évaluation :
5

that staff at Pleasant Hills Location is always helpful and good to deal with

JAMES G. 
Évaluation :
5

I have rented from you at least once every two years & find that this location has best service and availability. I am a loyal customer. Merci!

LOUIS S. 
Évaluation :
3

I wrote down the mileage when my husband came back to our house and then again when he parked it in the drop off lane a half hour after closing time. I was not able to check it in according to the directions on the pamphlet so I called first thing in the morning. When I received the final bill email I saw that I was overcharged by 7 miles. It was at 162009 at pickup, 162032 at home and 162036 at drop off. I was billed for 162043 by emailed final bill the next morning. I sent an email response questioning the overcharge and was totally ignored. Your billing sucks at the Pleasant Hills, PA location.

VANCE S. 
Évaluation :
5

Nothing. The operations at this location seem smooth.

WAYLON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory E. 
Évaluation :
3

The pick up/drop off process was relatively painless. However when picking up I asked to have an extra day of rental added just to make things easier on myself. They told me they would do that but then I got a call telling me they needed the truck back asap and that that extra day was never added.

ROBERT H. 
Évaluation :
5

Jen helped me switch out a vehicle at the last minute, great service!

Kellen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R P. 
Évaluation :
5

Excellent service by the young gentleman!

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raul C. 
Évaluation :
3

Be careful about extra charges. I received a voicemail stating that I didn't ask for an extension and that I needed to return the uhaul. When I called they asked if I returned it today or yesterday. They should know this. I returned it 9/25 which is the same day I got it. I returned it while the store was still open. Then found out I got charged a 20 $late fee. Not ok. I wasn't late

Danielle H. 
Évaluation :
5

Perfect experience

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH Z. 
Évaluation :
5

Everything was perfect. What a great experience. Keep doing what your doing.

Denis H. 
Évaluation :
5

The person that helped us, Dane, was a huge help. We were anxious about driving a 26' truck with a car trailer behind it 1000 miles but he set us up and encouraged us throughout the entire check in process. The truck itself was very clean and spacious inside the cab. The drive was not 'as bad' as we thought (though strenuous). Thank you Dane!

LARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler D. 
Évaluation :
5

This is the best Uhaul location I have used. They have the most complete inventory of moving supplies and equipment and fast efficient service. They are convenient to get to

Gardner P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ervin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald K. 
Évaluation :
5

We had a 5x8 box trailer and it would have been nice to have better accommodations for straps And bungie cords. The wood slats were very hard to hook into.

Randal B. 
Évaluation :
3

When dropping off I waited a long time. I also believe I was over charged

Shannon S. 
Évaluation :
2

The location service did not function properly causing me to have to speak with someone when picking up and not being able to end my rental when dropping off. I had ensured locations was on during this time but kept getting the error for location.

Bradley O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE O. 
Évaluation :
5

Customer representative - Jessica Fawcett - helped me a lot to adjust to my specific truck rental needs. I was impressed how knowledgeable and helpful she was.

LUDEK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
5

Great service! Great staff! Thank you for your professional service!

DENNIS P. 
Évaluation :
5

Great customer service equipment great shape… Thank you Thank you Thank you

AARONMICHAEL S. 
Évaluation :
5

U-Haul is great but don't use Moving Helpers. They are independent companies and mine was a no-show on moving day and had to dispute the charge with my credit card company to get my money back

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
5

Matt and Jessica = A+

ROBERT M. 
Évaluation :
5

Always top notch! Jessica Fawcett was very helpful and explained everything including after hours drop off.

Lynn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

Everything was great! Excellent customer service!

Marion S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kala C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph M. 
Évaluation :
1

Reserved a truck WITH appliance dolly because I needed to move appliances. When I arrived, I was told they didn't have any dolly, this makes it a bit difficult to move appliances. After explaining to the employee the purpose of needing a dolly, he was able to find me a regular dolly, of which I had to purchase a strap for 10 $. He did credit me the cost of the dolly, but definitely had an arrogant attitude. After getting me my truck, I didn't get a “Thank you”, or “sorry for the inconvenience “…. He just walked away. I will not use this location again

Jon W. 
Évaluation :
5

Excellant service

IAN C. 
Évaluation :
4

Always great service

KRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Holly F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Évaluation :
3

Overcharged. Please check into this 17. Charge extra.? Also gas price is overpriced. Is t tryout a commission thing for sales man? Unless I have some kind of refund I will not return. & I know allot of people from my business.

Louise C. 
Évaluation :
5

Nothing, I am fine with my experience.

JAMES R. 
Évaluation :
3

Check in was slower than expected, given that I applied on line. Check in return process was not clear. Staff was pleasant and helpful. Lock for back of truck was inoperable and we had to waste time and money to purchase a new one.

James N. 
Évaluation :
4

It was unfortunately quite far from where I moved to. This was a one way move and I had to drive another 30 min to drop off after a long day.

Johanna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

The staff was very pleasant & helpful.

Knud P. 
Évaluation :
5

Had a wonderful experience. The place was ran as tight as a snare drum. The staff ind the establishment are first rate.

Robert S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
5

As we know there is nothing fun when it's involves moving but when you have a wonderful experience with I say one of the biggest keys involved in the process, it makes the day much easier. Everyone from the phone call to reserve the truck, to pick up and drop off we're so friendly and helpful. Each process was quick and easy. I will definitely recommend this facility to anyone that needs any kind of U Haul services. Merci

TRACY Y. 
Évaluation :
5

Jessica was informative and polite. A pleasant representative for your company.

Andrew T. 
Évaluation :
5

I just wish we were granted 24 hr access to our units

Carmella N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L.  |  Premières impressions 
Évaluation :
5

Just good, caring, decent people. Thank you.

Patricia C.  |  Premières impressions 
Évaluation :
4

The unit was a little pricey, would have been nice for long term rentals to get a discount. The reason we moved out because the rent increased and did not like the fact that you had to pay extra to get in after 10 PM.

Kim W.  |  Expérience générale 
Évaluation :
5

The "no prorate" policy is unfair and hàs no basis and was not told about until términation of use of facility.

EDMOND R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLISON C.  |  Expérience générale 
Évaluation :
3

The manager there at pleasant hills U-Haul named Matthews he was a reasonable person his staff was very unknowledgeable and did not know how to handle customers situation to the tea

gigi n.  |  Expérience générale 
Évaluation :
5

The staff member was very helpful and answered all our questions. Originally we were just getting quotes but after seeing the facility, we definitely wanted to get the storage space.

Vicki N.  |  Premières impressions 
Évaluation :
4

Parking lot very busy on Sunday, June 27, during this busy moving season. Was glad to be able to park by the loading dock.

Dee G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg J.  |  Premières impressions 
Évaluation :
5

Helpful and friendly staff. Overall excellent experience.

TASHA KAYE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Expérience générale 
Évaluation :
2

I never even had a storage unit here so I’m not sure why I have to keep fu**ing telling you that!!

Markelia Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha H.  |  Premières impressions 
Évaluation :
4

The sales associate that assisted me was very knowledgeable and super friendly I apologize for not remember her name.

MANUELA A.  |  Expérience générale 
Évaluation :
4

The only negative experience is that the larger unit is located on the 2nd level and there is no ramp for moving bulky, heavy items. Walking the steps with these items was difficult.

Alice G.  |  Expérience générale 
Évaluation :
5

Jessica was so informative and she was very pleasant and helpful. She was awesome with us

Robert M.  |  Premières impressions 
Évaluation :
1

No one explained to me that there were steps to get to the unit which we found difficult but our main issue was the height of the unit. We had a truck full of furniture that would have been too tall to fit in this unit and also a fridge. I was never told the type of storage I was offered was short. So only a small load of stuff was brought there. I had to rent another place Saturday from A normal style storage unit. The uhaul storage was free to us however the unplanned mileage put on the uhaul truck cost me extra money. I will be contacting uhaul about this because not only did I have to rent a unit elsewhere I now put an additional 20 miles on the truck. And ontop of that I'm going to have to pickup everything I did put at the uhaul facility another day.

Matt C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan T.  |  Premières impressions 
Évaluation :
3

The unit was clean, but I was extremely disappointed to find that my large storage unit was located on the 2nd floor with the only access to the unit was to carry large, heavy items up steps. There should be ramp access. The unit door height is also very low which made getting oversized items extremely difficult to get into the unit.

Alice G.  |  Premières impressions 
Évaluation :
5

The website is horrible

Donna A.  |  Premières impressions 
Évaluation :
5

Everything went very smoothly

Debra W.  |  Premières impressions 
Évaluation :
5

Excellent customer service and super cleanliness were reasons that I decided to use this facility to store my records after checking out three other places in the area.

theodora w.  |  Premières impressions 
Évaluation :
5

Crew was helpful and friendly.

Robert N.  |  Premières impressions 
Évaluation :
5

Convenient storage unit...employees helpful and informative...reasonable cost for monthly rent

richard g.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page