Customer Reviews for U-Haul Moving & Storage of Port Richey
Location en tout temps  |  U-Haul Truck Share 24/7© Location

372 évaluations

6209 US Hwy 19   New Port Richey, FL 34652
(S Of Main St)

(727) 846-7263

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(727) 846-7263

6209 US Hwy 19
New Port Richey, FL 34652
(S Of Main St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH S.  |  Expérience générale 
Évaluation :
1

Emailed about a billing issue, refused to respond. Does not care about their customers at all. So sad to see!

Kevin A.  |  Expérience générale 
Évaluation :
4

Homeless people living at the storage facility is weird.

randy r.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michele M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor B.  |  Expérience générale 
Évaluation :
5

Excellent

MARIA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gilbert l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittlee H.  |  Expérience générale 
Évaluation :
3

A lot of bugs when we emptied my things out. The staff was nice and Courteous. Would us your again but I would spray every month.

Joy W.  |  Expérience générale 
Évaluation :
2

I was told that if I got my stuff out and 4 days after I paid then I would get prorated for the 26 days I paid early and then I tried to get ahold of the manager and never got a call back Tim Turner I would do believe his name is. If you are reading this sir I'm really upset because I always paid my bill and when I was told I would get prorated and then I turned around and I'm ignored and broke I had to get rid of most of my things because I couldn't afford it anymore and when I was told I would get prorated for the 26 days I've got it out on the third and fourth day never got a return call back

Jessica c.  |  Expérience générale 
Évaluation :
5

The staff was especially helpful. Brittany was awesome, knowledgeable, helpful and great. Very nice and cute. Overall 5 star

robert h.  |  Premières impressions 
Évaluation :
5

Brittney was very friendly and super helpful. She answered all my questions and helped me find the right storage unit for my needs. I am very satisfied with the my unit itself and pricing and the customer service I received! I would recommend highly!

Cheyene Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason E.  |  Premières impressions 
Évaluation :
1

The units are in horrible shape... there is crap falling from the ceilings, and water leaks into the unit. The homeless people get in the "secure" area constantly. One of the gates is open all the time. When told about the homeless getting in, the staff just said, "yes, they do that", and "you can call the police if you want", but did nothing about it. I would never recommend this storage facility to anyone!

Jim M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coleen B.  |  Premières impressions 
Évaluation :
5

Great place for moving and storage needs

BILLY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal B.  |  Premières impressions 
Évaluation :
5

Would definitely recommend! Awesome people, went beyond expectations.

Kristie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole L.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura F.  |  Online Move In 
Évaluation :
2

The attendant had to come twice to help me gain access to the climate controlled door. It would t accept my code until we tried it numerous times. The instructions don't exist for registering at the gate first and then and o let the. Can yuh access the inside climate controlled storage units:

randy r.  |  Premières impressions 
Évaluation :
5

The store Manager Tim was very helpful from beginning to end.

Catherine G.  |  Premières impressions 
Évaluation :
4

I did think there would be a lite in unit very dark

Susan V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty W.  |  Online Move In 
Évaluation :
5

Great experience no complaints

JENNA P.  |  Premières impressions 
Évaluation :
1

My answers to this are split between 2 different U-Haul locations (Takoma Park MD and New Port Richey FL) TAKOMA PARK MARYLAND.... EXCELLENT RATING 1. Recommended correct number of containers 2. Staff was very friendly and helpful 3. Containers arrived at my address in Maryland within 15 minutes of stated delivery time 4. Containers arrived safely and with plenty of furniture pads NEW PORT RICHEY FL....POOR RATING The staff at New Port Richey seemed to have no idea of what was going on from the start! 1. Reserved a storage room for us 60 days before arrival of U-Boxes, boxes arrive in NPR, Management tells us storage room is not available 2. We set aside a day to clean out U-Boxes, find out we have to wait 90 minutes because no one can make the U-Boxes available to us. 3. 2 days after boxes were cleaned out we receive a phone call that boxes are ready to be delivered to us (See comment on their lack of knowing what is going on)

Don M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas W. 
Évaluation :
5

Nothing! She was very friendly and helpful!

Catherine B. 
Évaluation :
5

Run the way a customer would expect

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

billy S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

timothy R. 
Évaluation :
3

I reserved the truck at 5631 U.S. 19, New Port Richey, FL they move it to 6209 US Hwy 19 New Port Richey. When I get to where I can pick up the truck. The employee is not even there. The inside of the truck was dirty. The windshield you could hardly see out of. Then when I went to drop it off again the employee was not there . My time was waisted

JAMIE S. 
Évaluation :
5

Nothing, they were professional and polite, a pleasure to deal with.

RAUL P. 
Évaluation :
4

the young woman that helped us was absolutely grand. she was so polite and helpful and the best I've seen. I give her a 10 rating.

Jennifer G. 
Évaluation :
5

Merci

Joyce L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE W. 
Évaluation :
1

Insure they are in the office when they say they are. I had a scheduled time between 1130-1230. It was verified by them in a return call to me. When I arrived at around noon there was a sign on the door stating they would return at 1300. That threw off my loading schedule and delayed me leaving to go home by several hours.

Lawrence D. 
Évaluation :
4

Deberian tener un empleado que able 2 idioma .pero todo lo demas esta bien.

YANILETTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micheal C. 
Évaluation :
3

I had a GMC Sierra pick-up and it rained and I couldn't find how to turn the lights on. When I called the Uhaul place, I got a busy signal. It's against the law here to drive without lights on in the rain. I googled it and still couldn't find how to turn them on.

Nastasya T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

peer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK D. 
Évaluation :
4

needs vending machines

JOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelly C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michele D. 
Évaluation :
3

The location was off the main drive and did not have visible sign as to it location, hard to find

Frank D. 
Évaluation :
3

Could be a little easier getting into the location

Anthony D. 
Évaluation :
5

Nothing! Great job!

ron W. 
Évaluation :
5

This was the third attempt to find a rental vehicle. This location was well maintained and the employee was extremely helpful. Everything ran smoothly, once I got to this location.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Vanes said, I think that was her name, was great. Super helpful!! Thanks for the great customer service.

MIGUEL I. 
Évaluation :
5

Very helpful

Greg M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conor S. 
Évaluation :
5

I tried to drop the trailer at the location on Old Count Road 54 & the man there was very rude & made me take it to this location where she was awesome to deal with.

Patricia M. 
Évaluation :
5

This location works great.

Kevin D. 
Évaluation :
5

Excellent staff. Friendliest and most customer service oriented staff I have seen at a storage place. My only complaint has nothing to do with them but corporate. I wanted a discount to have five units and couldn't get any discounts which I think is a mistake.

ERIC G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
5

Not be misleading with advertised prices.

ron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIMEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY O. 
Évaluation :
1

People are not honest with the customers when they ask questions about the rental. Manager was the one not honest with my wife and I.

LEWIS D. 
Évaluation :
5

nothing

PHILLIP W. 
Évaluation :
4

Quick simple cheap easy to drive and right size

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny M. 
Évaluation :
5

Drop off was without complications. Staff very professional.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron N. 
Évaluation :
2

I don't feel the contract was explained properly by the staff. I was told I could return the truck anywhere but after leaving the facility a text was sent to me saying I could only return the truck to one specific location. Also, I was charged for two days when I only needed the truck for one day. Just poor communication.

LARRY C. 
Évaluation :
4

Remove the insulation that is falling off of the ceiling inside the units

MIKE O. 
Évaluation :
3

I WAS OVERCHARGED AND WILL HAVE TO CALL THE CORP OFFICE MONDAY. I RESERVED IT AT ONE PRICE AND WAS CHARGED ANOTHER. HOW DISAPPOINTING AND A TOTAL WASTE OF MY TIME.

JOHN V. 
Évaluation :
5

i couldnt back the uhaul into my storage area and the staff were great help.

CYNTHIA W. 
Évaluation :
5

staff was polite, friendly and professional. The facility was very clean and my belongings were as I stored them. thank you.

CHRISTINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON E. 
Évaluation :
5

maybe have coffee or something there for customers that pick their truck early in the Morning. Like we did

RON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warissara T. 
Évaluation :
3

The people where very helpful and very pleasant. I was very impressed thank you

PENNY T. 
Évaluation :
5

Natasha very nice our second time using this u haul.

Lisa L. 
Évaluation :
5

Used this location several times. Very happy with thr rental service.

DEBBIE A. 
Évaluation :
5

Amazing service!

Raul M. 
Évaluation :
2

The operator lied about the clearwater location. She never put our info into the system to reserve our storage unit, lied about the price, it was a HORRIBLE experience for my daughter who was already upset because she was forced to move in with her parents due to the recent flooding and forced evacuation from her apartment. Never again will we use uhaul for our moving needs, and I've been using your company for years

Jasmine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER C. 
Évaluation :
2

Should not take 40 minutes to check in a truck, hire some help.

ADAM D. 
Évaluation :
5

A very pleasant experience! Natasha was very outgoing, polite, and provide exceptional customer service. I will definitely use this UHaul again.

CHARLES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DYANA P. 
Évaluation :
5

They were outstanding.

james R. 
Évaluation :
4

Nothing. Everything was just great.

KATERINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamie W. 
Évaluation :
5

Merci

Kelly N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD W. 
Évaluation :
5

This company was so helpful to us. Friendly and answered questions. They are great and I would recommend them to anyone looking for a unit to rent. We are more than pleased. Thank you very much.

MARCIA H. 
Évaluation :
5

Customer service at this location is awesome. Natasha always solves any problem you might have. She is always my "go to" person when I need help with storage and/or a move. Uhaul should be proud she represents them.

CHERRY D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer K. 
Évaluation :
5

very accommodating & very profesional

cecilia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith E. 
Évaluation :
5

Excellent customer service, very personable. I would definitely use this haul again.

LOUIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosmarie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YADIRA L. 
Évaluation :
3

..

Jeff H. 
Évaluation :
5

Excllent location. Clean facility. But a bit restrictive physically to get a 26' truck close to our unit. Customer service was excllent of course.

Rodney S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HASSAN I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanley S. 
Évaluation :
2

Was told available at 8:30am, received a confirmation email stating 8:30 am pickup, place didnt even open until 9am....1/2hour wasted on moving day when you have help waiting is extremely annoying. Large slash in tire worried us.

CINDI C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE D. 
Évaluation :
5

Very friendly employees with prompt and courteous service.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D R. 
Évaluation :
3

I found the experience very satisfactory. I have dealt with this location previously, when it was under other management.

SYLVIA S. 
Évaluation :
1

Was forced to buy the 10 $insurance, under the claim that it was "policy." I accepted as I thought I had no choice. After going to another U-Haul provider just the other day to rent one again, the desk person said the insurance was 100 % optional. I feel very ripped off after being told that it is a requirement, only to learn that it is optional. This is a shady way to increase your sales numbers.

JUSTIN C. 
Évaluation :
5

Keep doin what your doin

DICKIE A. 
Évaluation :
4

I did not have any issues at this location - I was pleasantly surprised as I have not had any good experiences with U-Haul.

Sandra B. 
Évaluation :
2

The manager,Natasha, was not their when we picked the truck up. The truck was placed, for us, near are storage unit and as they (my wife and son) where loading , my wife, noticed the truck was leaning and ask the attendant if he would check the tires because the truck wasn't sitting right., He said he would, they continue to load the truck (in the rain) about an hour or so he came out and said they would have to put air in the tire so they suggested he check all of them. I returned about an hour after that and was told the same. By this time we have the truck over half way loaded, later he came out again and said we would have to take the truck to another location to have air put in the tire because he wasn't able to, I didn't like it but realize things happen and the other location was very close, we we're close to being done and was tired so we finished and procided to the other location. We get there and we're told that the tire had to be replaced and they have to call road side assistance. By this time I'm very upset because where wet from loading and was under the impression the tire just needed air! Mine you its still raining! I'm thinking why wasn't this noticed prior to us renting the truck( because the tire had a chunk out of it on the side wall). Assuming the repair wouldn't take long, WRONG, about three hours later the tire had been fixed, but by this time my hole family is wet, cold and frustrated because we where to leave that day, in which made me even more upset! We ended up adding another day on our hotel bill and starting off in the morning due to the delays. Also my wife had the second location mark all the damages on the paperwork (which we would not have noticed if we had not been standing in the rain waiting for the road side assistance )because the first location did not mark. Me, not knowing they are suppose to walk around the truck with you and check these things! There was gray tape ,on one side, on the out side of the truck in an L shape and big scraps on the truck. The second location said , "it's a good thing you caught this because you could of been charged for those damages," All I can say is I was very disappointed in the rental process and will not allow my family to go through that again! ! p.s. here's the file #381820

DALE S. 
Évaluation :
5

Nothing! This was by far the absolute best experience I have ever had with Uhaul. They were attentive and kind, allowed me to park my car in their lot, and were very, very nice. I will recommend them to anyone I know that needs to rent a Uhaul truck.

STEPHEN S. 
Évaluation :
4

I showed the customer service rep the issues I had with truck. They stated it needed to go to repair shop right away.

JOLEEN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IVELISSE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john W. 
Non les évaluations ont été soumises pour cet établissement.

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